Assigned to COM AS PASSED BY COW
ARIZONA STATE SENATE
Fifty-Fifth Legislature, Second Regular Session
AMENDED
FACT SHEET FOR S.B. 1410
auto glass; repair; penalties
Purpose
Outlines requirements for an auto glass repair or replacement facility that conducts glass
repair, replacement or recalibration on a vehicle that is equipped with an advanced driver
assistance system.
Background
Statute deems it unlawful for a person who sells or repairs auto glass to knowingly:
1) submit a false claim to an insurer for auto glass repair or replacement or for related services;
2) advise a policyholder to falsify the date of damage to the auto glass that results in a change of
insurance coverage for the repair or replacement of the auto glass; 3) falsely sign on behalf of a
policyholder, or another person, on a work order, insurance assignment form or other related form
in order to submit a claim to an insurer for an auto glass repair or replacement or for related
services; 4) misrepresent to a policyholder or other person the price of the proposed repairs or
replacement being billed to the policyholder's insurance or that the insurer has approved the repairs
or replacement; 5) add to, or encourage a policyholder to add to, the damage of auto glass before
repair to increase the scope of repair or replacement; and 6) perform work clearly and substantially
beyond the level of work necessary to repair or replace the auto glass to put the vehicle back into
a safe, pre-damaged condition in accordance with accepted or approved reasonable and customary
glass repair or replacement techniques.
It is also unlawful for a person who repairs auto glass to misrepresent the relationship of
the glass repair facility to the policyholder's insurer (A.R.S. § 20-463.01). A person who commits
fraud relating to auto glass repair with the intent to injure, defraud or deceive an insurer is guilty
of a class 6 felony (A.R.S. § 20-466.01)
There is no anticipated fiscal impact to the state General Fund associated with this
legislation.
Provisions
1. Requires an auto glass repair or replacement facility that conducts glass repair, replacement or
recalibration on a vehicle that is equipped with an advanced driver assistance system to inform
the customer:
a) if a recalibration of that system is required; and
b) a recalibration must meet or exceed the vehicle manufacturer's specifications, if a
recalibration of that system is performed.
FACT SHEET – Amended
S.B. 1410
Page 2
2. Requires an auto glass repair or replacement facility to provide the customer with an itemized
description of the work being done to the vehicle.
3. Prohibits an auto glass repair or replacement facility from representing to a customer that the
cost of a repair, replacement or recalibration will be paid for entirely by the customer's insurer
and at no cost to the customer unless the cost of the repair, replacement or recalibration is fully
covered as provided by the customer's insurance policy.
4. Requires an auto glass repair or replacement facility, if a recalibration was not performed or
not completed successfully, to inform the customer electronically or in writing that:
a) the recalibration was not successful or was not performed; and
b) that the vehicle should be taken to a vehicle manufacturer's certified dealership, a qualified
auto glass repair or replacement facility capable of performing the recalibration of an
advanced driver assistance system that meets or exceeds the vehicle manufacturer's
specifications.
5. Specifies that an auto glass repair or replacement facility that conducts a scan or recalibration
for vehicle glass repair or replacement services on a vehicle equipped with an advanced driver
assistance system is not limited to vehicle glass, tooling, equipment or repair procedures
dictated or recommended by the vehicle manufacturer.
6. Requires the auto glass repair or replacement facility to recalibrate the advanced driver
assistance system to meet or exceed the manufacturer's specifications.
7. Prohibits an auto glass repair or replacement facility from billing or charging the customer or
the customer's insurer for vehicle glass repair, replacement or recalibration services that are
not performed in accordance with the vehicle manufacturer's specifications.
8. Subjects a person to a civil penalty of $2,500 for a violation of the prescribed automotive glass
repair requirements.
9. Stipulates that a violation of auto glass repair requirements is subject to enforcement.
10. Defines advanced driver assistance system and recalibrate or recalibration.
11. Becomes effective on the general effective date.
Amendments Adopted by Committee of the Whole
1. Replaces references to an automotive glass company or repair facility with an auto glass repair
or replacement facility.
2. Requires a facility to inform the customer that the recalibration must meet the vehicle
manufacture's specifications.
3. Specifies that a facility may only represent costs that are fully covered as provided by the
customer's insurance policy, rather than if approved by the insurer. FACT SHEET – Amended
S.B. 1410
Page 3
4. Removes the requirement of the facility to provide the customer with the total amount the
insurer agrees to pay for the work.
5. Expands the duty of the facility to inform the customer's insurer, in addition to the customer,
when a recalibration is unsuccessful or not performed.
6. Specifies that the facility may not bill or charge the customer or the customer's insurance for
services not performed in accordance with the vehicle manufacturer's specifications.
7. Increases the civil penalty from $500 to $2,500.
8. Stipulates that a violation of auto glass repair requirements is subject to enforcement.
9. Modifies the definition of an advanced driver assistance system.
10. Adds a definition for recalibrate or recalibration.
11. Makes conforming changes.
Senate Action
COM 2/9/22 DP 8-0-1
Prepared by Senate Research
March 1, 2022
JT/CY/sr