Connecticut House Bill HB05789

Connecticut 2013 Regular Session

• Introduced: 1/24/13
• Refer: 1/24/13

Caption

An Act Requiring Automatic Refunds For Interrupted Cable, Telephone Or Internet Service.

Impact

If passed, HB05789 would amend existing legislation under Title 16 of the general statutes, thereby formalizing the obligation of service providers to issue automatic refunds without the customer needing to request it. This change would likely set a precedent in consumer rights legislation, promoting accountability among service providers while ensuring customers are compensated promptly for subpar service levels.

Summary

House Bill 05789 aims to enhance consumer protections by requiring telecommunications companies to automatically credit or refund customers for any service outages experienced in cable, telephone, or internet services. The primary goal of the bill is to provide swift financial restitution for users who suffer disruptions in essential communications services. In today’s digital age, reliable connectivity is paramount, and this bill recognizes the inconvenience and potential loss incurred during service interruptions.

Contention

The discussion around HB05789 may involve debates regarding the feasibility of implementing such a policy. Some stakeholders might express concerns about the financial burden it could impose on service providers, particularly smaller companies that may struggle to absorb the costs associated with frequent service disruptions. Conversely, consumer advocacy groups are likely to support the bill, arguing that it empowers consumers and encourages companies to improve their service reliability.