LCO No. 4600 1 of 17 General Assembly Raised Bill No. 7155 January Session, 2019 LCO No. 4600 Referred to Committee on ENERGY AND TECHNOLOGY Introduced by: (ET) AN ACT CONCERNING CO NSUMER PROTECTIONS FOR CUSTOMERS OF ELECTRI C SUPPLIERS. Be it enacted by the Senate and House of Representatives in General Assembly convened: Section 1. Subsection (a) of section 16-1 of the general statutes is 1 repealed and the following is substituted in lieu thereof (Effective from 2 passage): 3 (a) Terms used in this title and in chapters 244, 244a, 244b, 245, 245a 4 and 245b shall be construed as follows, unless another meaning is 5 expressed or is clearly apparent from the language or context: 6 (1) "Authority" means the Public Utilities Regulatory Authority and 7 "department" means the Department of Energy and Environmental 8 Protection; 9 (2) "Utility commissioner" means a member of the Public Utilities 10 Regulatory Authority; 11 (3) "Public service company" includes electric distribution, gas, 12 telephone, pipeline, sewage, water and community antenna television 13 Raised Bill No. 7155 LCO No. 4600 2 of 17 companies and holders of a certificate of cable franchise authority, 14 owning, leasing, maintaining, operating, managing or controlling 15 plants or parts of plants or equipment, but shall not include towns, 16 cities, boroughs, any municipal corporation or department thereof, 17 whether separately incorporated or not, a private power producer, as 18 defined in section 16-243b, or an exempt wholesale generator, as 19 defined in 15 USC 79z-5a; 20 (4) "Plant" includes all real estate, buildings, tracks, pipes, mains, 21 poles, wires and other fixed or stationary construction and equipment, 22 wherever located, used in the conduct of the business of the company; 23 (5) "Gas company" includes every person owning, leasing, 24 maintaining, operating, managing or controlling mains, pipes or other 25 fixtures, in public highways or streets, for the transmission or 26 distribution of gas for sale for heat or power within this state, or 27 engaged in the manufacture of gas to be so transmitted or distributed 28 for such purpose, but shall not include (A) a person manufacturing gas 29 through the use of a biomass gasification plant provided such person 30 does not own, lease, maintain, operate, manage or control mains, pipes 31 or other fixtures in public highways or streets, (B) a municipal gas 32 utility established under chapter 101 or any other gas utility owned, 33 leased, maintained, operated, managed or controlled by any unit of 34 local government under any general statute or any public or special 35 act, or (C) an entity approved to submeter pursuant to section 16-19ff; 36 (6) "Water company" includes every person owning, leasing, 37 maintaining, operating, managing or controlling any pond, lake, 38 reservoir, stream, well or distributing plant or system employed for 39 the purpose of supplying water to fifty or more consumers. A water 40 company does not include homeowners, condominium associations 41 providing water only to their members, homeowners associations 42 providing water to customers at least eighty per cent of whom are 43 members of such associations, a municipal waterworks system 44 established under chapter 102, a district, metropolitan district, 45 municipal district or special services district established under chapter 46 Raised Bill No. 7155 LCO No. 4600 3 of 17 105, chapter 105a or any other general statute or any public or special 47 act which is authorized to supply water, or any other waterworks 48 system owned, leased, maintained, operated, managed or controlled 49 by any unit of local government under any general statute or any 50 public or special act; 51 (7) "Consumer" means any private dwelling, boardinghouse, 52 apartment, store, office building, institution, mechanical or 53 manufacturing establishment or other place of business or industry to 54 which water is supplied by a water company; 55 (8) "Sewage company" includes every person owning, leasing, 56 maintaining, operating, managing or controlling, for general use in any 57 town, city or borough, or portion thereof, in this state, sewage disposal 58 facilities which discharge treated effluent into any waterway of this 59 state; 60 (9) "Pipeline company" includes every person owning, leasing, 61 maintaining, operating, managing or controlling mains, pipes or other 62 fixtures through, over, across or under any public land, water, 63 parkways, highways, parks or public grounds for the transportation, 64 transmission or distribution of petroleum products for hire within this 65 state; 66 (10) "Community antenna television company" includes every 67 person owning, leasing, maintaining, operating, managing or 68 controlling a community antenna television system, in, under or over 69 any public street or highway, for the purpose of providing community 70 antenna television service for hire and shall include any municipality 71 which owns or operates one or more plants for the manufacture or 72 distribution of electricity pursuant to section 7-213 or any special act 73 and seeks to obtain or obtains a certificate of public convenience and 74 necessity to construct or operate a community antenna television 75 system pursuant to section 16-331 or a certificate of cable franchise 76 authority pursuant to section 16-331q. "Community antenna television 77 company" does not include a certified competitive video service 78 Raised Bill No. 7155 LCO No. 4600 4 of 17 provider; 79 (11) "Community antenna television service" means (A) the one-way 80 transmission to subscribers of video programming or information that 81 a community antenna television company makes available to all 82 subscribers generally, and subscriber interaction, if any, which is 83 required for the selection of such video programming or information, 84 and (B) noncable communications service. "Community antenna 85 television service" does not include video service provided by a 86 certified competitive video service provider; 87 (12) "Community antenna television system" means a facility, 88 consisting of a set of closed transmission paths and associated signal 89 generation, reception and control equipment that is designed to 90 provide community antenna television service which includes video 91 programming and which is provided in, under or over any public 92 street or highway, for hire, to multiple subscribers within a franchise, 93 but such term does not include (A) a facility that serves only to 94 retransmit the television signals of one or more television broadcast 95 stations; (B) a facility that serves only subscribers in one or more 96 multiple unit dwellings under common ownership, control or 97 management, unless such facility is located in, under or over a public 98 street or highway; (C) a facility of a common carrier which is subject, in 99 whole or in part, to the provisions of Subchapter II of Chapter 5 of the 100 Communications Act of 1934, 47 USC 201 et seq., as amended, except 101 that such facility shall be considered a community antenna television 102 system and the carrier shall be considered a public service company to 103 the extent such facility is used in the transmission of video 104 programming directly to subscribers; or (D) a facility of an electric 105 distribution company which is used solely for operating its electric 106 distribution company systems. "Community antenna television 107 system" does not include a facility used by a certified competitive 108 video service provider to provide video service; 109 (13) "Video programming" means programming provided by, or 110 generally considered comparable to programming provided by, a 111 Raised Bill No. 7155 LCO No. 4600 5 of 17 television broadcast station; 112 (14) "Noncable communications service" means any 113 telecommunications service, as defined in section 16-247a, and which is 114 not included in the definition of "cable service" in the Communications 115 Act of 1934, 47 USC 522, as amended. Nothing in this definition shall 116 be construed to affect service which is both authorized and preempted 117 pursuant to federal law; 118 (15) "Cogeneration technology" means the use for the generation of 119 electricity of exhaust steam, waste steam, heat or resultant energy from 120 an industrial, commercial or manufacturing plant or process, or the use 121 of exhaust steam, waste steam or heat from a thermal power plant for 122 an industrial, commercial or manufacturing plant or process, but shall 123 not include steam or heat developed solely for electrical power 124 generation; 125 (16) "Renewable fuel resources" means energy sources described in 126 subdivisions (20) and (21) of this subsection; 127 (17) "Telephone company" means a telecommunications company 128 that provides one or more noncompetitive or emerging competitive 129 services, as defined in section 16-247a; 130 (18) "Domestic telephone company" includes any telephone 131 company which has been chartered by or organized or constituted 132 within or under the laws of this state; 133 (19) "Telecommunications company" means a person that provides 134 telecommunications service, as defined in section 16-247a, within the 135 state, but shall not mean a person that provides only (A) private 136 telecommunications service, as defined in section 16-247a, (B) the one-137 way transmission of video programming or other programming 138 services to subscribers, (C) subscriber interaction, if any, which is 139 required for the selection of such video programming or other 140 programming services, (D) the two-way transmission of educational or 141 instructional programming to a public or private elementary or 142 Raised Bill No. 7155 LCO No. 4600 6 of 17 secondary school, or a public or independent institution of higher 143 education, as required by the authority pursuant to a community 144 antenna television company franchise agreement, or provided 145 pursuant to a contract with such a school or institution which contract 146 has been filed with the authority, or (E) a combination of the services 147 set forth in subparagraphs (B) to (D), inclusive, of this subdivision; 148 (20) "Class I renewable energy source" means (A) electricity derived 149 from (i) solar power, (ii) wind power, (iii) a fuel cell, (iv) geothermal, 150 (v) landfill methane gas, anaerobic digestion or other biogas derived 151 from biological sources, (vi) thermal electric direct energy conversion 152 from a certified Class I renewable energy source, (vii) ocean thermal 153 power, (viii) wave or tidal power, (ix) low emission advanced 154 renewable energy conversion technologies, including, but not limited 155 to, zero emission low grade heat power generation systems based on 156 organic oil free rankine, kalina or other similar nonsteam cycles that 157 use waste heat from an industrial or commercial process that does not 158 generate electricity, (x) (I) a run-of-the-river hydropower facility that 159 began operation after July 1, 2003, and has a generating capacity of not 160 more than thirty megawatts, or (II) a run-of-the-river hydropower 161 facility that received a new license after January 1, 2018, under the 162 Federal Energy Regulatory Commission rules pursuant to 18 CFR 16, 163 as amended from time to time, and provided a facility that applies for 164 certification under this clause after January 1, 2013, shall not be based 165 on a new dam or a dam identified by the commissioner as a candidate 166 for removal, and shall meet applicable state and federal requirements, 167 including applicable site-specific standards for water quality and fish 168 passage, or (xi) a biomass facility that uses sustainable biomass fuel 169 and has an average emission rate of equal to or less than .075 pounds 170 of nitrogen oxides per million BTU of heat input for the previous 171 calendar quarter, except that energy derived from a biomass facility 172 with a capacity of less than five hundred kilowatts that began 173 construction before July 1, 2003, may be considered a Class I renewable 174 energy source, or (B) any electrical generation, including distributed 175 generation, generated from a Class I renewable energy source, 176 Raised Bill No. 7155 LCO No. 4600 7 of 17 provided, on and after January 1, 2014, any megawatt hours of 177 electricity from a renewable energy source described under this 178 subparagraph that are claimed or counted by a load-serving entity, 179 province or state toward compliance with renewable portfolio 180 standards or renewable energy policy goals in another province or 181 state, other than the state of Connecticut, shall not be eligible for 182 compliance with the renewable portfolio standards established 183 pursuant to section 16-245a; 184 (21) "Class II renewable energy source" means electricity derived 185 from a trash-to-energy facility that has obtained a permit pursuant to 186 section 22a-208a and section 22a-174-33 of the regulations of 187 Connecticut state agencies; 188 (22) "Electric distribution services" means the owning, leasing, 189 maintaining, operating, managing or controlling of poles, wires, 190 conduits or other fixtures along public highways or streets for the 191 distribution of electricity, or electric distribution-related services; 192 (23) "Electric distribution company" or "distribution company" 193 means any person providing electric transmission or distribution 194 services within the state, but does not include: (A) A private power 195 producer, as defined in section 16-243b; (B) a municipal electric utility 196 established under chapter 101, other than a participating municipal 197 electric utility; (C) a municipal electric energy cooperative established 198 under chapter 101a; (D) an electric cooperative established under 199 chapter 597; (E) any other electric utility owned, leased, maintained, 200 operated, managed or controlled by any unit of local government 201 under any general statute or special act; (F) an electric supplier; (G) an 202 entity approved to submeter pursuant to section 16-19ff; or (H) a 203 municipality, state or federal governmental entity authorized to 204 distribute electricity across a public highway or street pursuant to 205 section 16-243aa; 206 (24) "Electric supplier" means any person, including an electric 207 aggregator or participating municipal electric utility that is licensed by 208 Raised Bill No. 7155 LCO No. 4600 8 of 17 the Public Utilities Regulatory Authority in accordance with section 209 16-245, that provides electric generation services to end use customers 210 in the state using the transmission or distribution facilities of an 211 electric distribution company, regardless of whether or not such 212 person takes title to such generation services, but does not include: (A) 213 A municipal electric utility established under chapter 101, other than a 214 participating municipal electric utility; (B) a municipal electric energy 215 cooperative established under chapter 101a; (C) an electric cooperative 216 established under chapter 597; or (D) any other electric utility owned, 217 leased, maintained, operated, managed or controlled by any unit of 218 local government under any general statute or special act; 219 (25) "Electric aggregator" means (A) a person, municipality or 220 regional water authority that gathers together electric customers for 221 the purpose of negotiating the purchase of electric generation services 222 from an electric supplier, or (B) the Materials Innovation and Recycling 223 Authority, if it gathers together electric customers for the purpose of 224 negotiating the purchase of electric generation services from an electric 225 supplier, provided such person, municipality or authority is not 226 engaged in the purchase or resale of electric generation services, and 227 provided further such customers contract for electric generation 228 services directly with an electric supplier, and may include an electric 229 cooperative established pursuant to chapter 597; 230 (26) "Electric generation services" means electric energy, electric 231 capacity or generation-related services; 232 (27) "Electric transmission services" means electric transmission or 233 transmission-related services; 234 (28) "Generation entity or affiliate" means a corporate affiliate or a 235 separate division of an electric distribution company that provides 236 electric generation services; 237 (29) "Participating municipal electric utility" means a municipal 238 electric utility established under chapter 101 or any other electric 239 utility owned, leased, maintained, operated, managed or controlled by 240 Raised Bill No. 7155 LCO No. 4600 9 of 17 any unit of local government under any general statute or any public 241 or special act, that is authorized by the authority in accordance with 242 section 16-245c to provide electric generation services to end use 243 customers outside its service area, as defined in section 16-245c; 244 (30) "Person" means an individual, business, firm, corporation, 245 association, joint stock association, trust, partnership or limited 246 liability company; 247 (31) "Regional independent system operator" means the "ISO - New 248 England, Inc.", or its successor organization as approved by the 249 Federal Energy Regulatory Commission; 250 (32) "Certified telecommunications provider" means a person 251 certified by the authority to provide intrastate telecommunications 252 services, as defined in section 16-247a, pursuant to sections 16-247f to 253 16-247h, inclusive; 254 (33) "Gas registrant" means a person registered to sell natural gas 255 pursuant to section 16-258a; 256 (34) "Customer-side distributed resources" means (A) the generation 257 of electricity from a unit with a rating of not more than sixty-five 258 megawatts on the premises of a retail end user within the transmission 259 and distribution system including, but not limited to, fuel cells, 260 photovoltaic systems or small wind turbines, or (B) a reduction in the 261 demand for electricity on the premises of a retail end user in the 262 distribution system through methods of conservation and load 263 management, including, but not limited to, peak reduction systems 264 and demand response systems; 265 (35) "Federally mandated congestion charges" means any cost 266 approved by the Federal Energy Regulatory Commission as part of 267 New England Standard Market Design including, but not limited to, 268 locational marginal pricing, locational installed capacity payments, any 269 cost approved by the Public Utilities Regulatory Authority to reduce 270 federally mandated congestion charges in accordance with section 7-271 Raised Bill No. 7155 LCO No. 4600 10 of 17 233y, this section, sections 16-32f, 16-50i, 16-50k, 16-50x, 16-243i to 16-272 243q, inclusive, 16-244c, 16-245m, 16-245n and 16-245z, section 21 of 273 public act 05-1 of the June special session, subsection (f) of section 16a-274 3j and reliability must run contracts; 275 (36) "Combined heat and power system" means a system that 276 produces, from a single source, both electric power and thermal energy 277 used in any process that results in an aggregate reduction in electricity 278 use; 279 (37) "Grid-side distributed resources" means the generation of 280 electricity from a unit with a rating of not more than sixty-five 281 megawatts that is connected to the transmission or distribution system, 282 which units may include, but are not limited to, units used primarily to 283 generate electricity to meet peak demand; 284 (38) "Class III source" means the electricity output from combined 285 heat and power systems with an operating efficiency level of no less 286 than fifty per cent that are part of customer-side distributed resources 287 developed at commercial and industrial facilities in this state on or 288 after January 1, 2006, a waste heat recovery system installed on or after 289 April 1, 2007, that produces electrical or thermal energy by capturing 290 preexisting waste heat or pressure from industrial or commercial 291 processes, or the electricity savings created in this state from 292 conservation and load management programs begun on or after 293 January 1, 2006, provided on and after January 1, 2014, no such 294 programs supported by ratepayers, including programs overseen by 295 the Energy Conservation Management Board or third-party programs 296 pursuant to section 16-245m, shall be considered a Class III source, 297 except that any demand-side management project awarded a contract 298 pursuant to section 16-243m shall remain eligible as a Class III source 299 for the term of such contract; 300 (39) "Sustainable biomass fuel" means biomass that is cultivated and 301 harvested in a sustainable manner. "Sustainable biomass fuel" does not 302 mean construction and demolition waste, as defined in section 22a-303 Raised Bill No. 7155 LCO No. 4600 11 of 17 208x, finished biomass products from sawmills, paper mills or stud 304 mills, organic refuse fuel derived separately from municipal solid 305 waste, or biomass from old growth timber stands, except where (A) 306 such biomass is used in a biomass gasification plant that received 307 funding prior to May 1, 2006, from the Clean Energy Fund established 308 pursuant to section 16-245n, or (B) the energy derived from such 309 biomass is subject to a long-term power purchase contract pursuant to 310 subdivision (2) of subsection (j) of section 16-244c entered into prior to 311 May 1, 2006; 312 (40) "Video service" means video programming services provided 313 through wireline facilities, a portion of which are located in the public 314 right-of-way, without regard to delivery technology, including Internet 315 protocol technology. "Video service" does not include any video 316 programming provided by a commercial mobile service provider, as 317 defined in 47 USC 332(d), any video programming provided as part of 318 community antenna television service in a franchise area as of October 319 1, 2007, any video programming provided as part of and via a service 320 that enables users to access content, information, electronic mail or 321 other services over the public Internet; 322 (41) "Certified competitive video service provider" means an entity 323 providing video service pursuant to a certificate of video franchise 324 authority issued by the authority in accordance with section 16-331e. 325 "Certified competitive video service provider" does not mean an entity 326 issued a certificate of public convenience and necessity in accordance 327 with section 16-331 or the affiliates, successors and assigns of such 328 entity or an entity issued a certificate of cable franchise authority in 329 accordance with section 16-331p or the affiliates, successors and 330 assignees of such entity; 331 (42) "Certificate of video franchise authority" means an 332 authorization issued by the Public Utilities Regulatory Authority 333 conferring the right to an entity or person to own, lease, maintain, 334 operate, manage or control facilities in, under or over any public 335 highway to offer video service to any subscribers in the state; 336 Raised Bill No. 7155 LCO No. 4600 12 of 17 (43) "Certificate of cable franchise authority" means an authorization 337 issued by the Public Utilities Regulatory Authority pursuant to section 338 16-331q conferring the right to a community antenna television 339 company to own, lease, maintain, operate, manage or control a 340 community antenna television system in, under or over any public 341 highway to (A) offer community antenna television service in a 342 community antenna television company's designated franchise area, or 343 (B) use the public rights-of-way to offer video service in a designated 344 franchise area. The certificate of cable franchise authority shall be 345 issued as an alternative to a certificate of public convenience and 346 necessity pursuant to section 16-331 and shall only be available to a 347 community antenna television company under the terms specified in 348 sections 16-331q to 16-331aa, inclusive; 349 (44) "Thermal energy transportation company" means any person 350 authorized under any provision of the general statutes or special act to 351 furnish heat or air conditioning or both, by means of steam, heated or 352 chilled water or other medium, to lay and maintain mains, pipes or 353 other conduits, and to erect such other fixtures necessary or convenient 354 in and on the streets, highways and public grounds of any 355 municipality to carry steam, heated or chilled water or other medium 356 from such plant to the location to be served and to return the same; 357 (45) "The Connecticut Television Network" means the General 358 Assembly's state-wide twenty-four-hour state public affairs 359 programming service, separate and distinct from community access 360 channels; 361 (46) "Commissioner of Energy and Environmental Protection" 362 means the Commissioner of Energy and Environmental Protection 363 appointed pursuant to title 4, or the commissioner's designee; 364 (47) "Large-scale hydropower" means any hydropower facility that 365 (A) began operation on or after January 1, 2003, (B) is located in the 366 New England Power Pool Generation Information System geographic 367 eligibility area in accordance with Rule 2.3 of said system or an area 368 Raised Bill No. 7155 LCO No. 4600 13 of 17 abutting the northern boundary of the New England Power Pool 369 Generation Information System geographic eligibility area that is not 370 interconnected with any other control area that is not a part of the New 371 England Power Pool Generation Information System geographic 372 eligibility area, (C) delivers power into such geographic eligibility area, 373 and (D) has a generating capacity of more than thirty megawatts; 374 (48) "Energy storage system" means any commercially available 375 technology that is capable of absorbing energy, storing it for a period 376 of time and thereafter dispatching the energy, and that is capable of 377 either: (A) Using mechanical, chemical or thermal processes to store 378 electricity that is generated at one time for use at a later time; (B) 379 storing thermal energy for direct use for heating or cooling at a later 380 time in a manner that avoids the need to use electricity at a later time; 381 (C) using mechanical, chemical or thermal processes to store electricity 382 generated from renewable energy sources for use at a later time; or (D) 383 using mechanical, chemical or thermal processes to capture or harness 384 waste electricity and to store such electricity generated from 385 mechanical processes for delivery at a later time; 386 (49) "Distributed energy resource" means any (A) customer-side 387 distributed resource or grid-side distributed resource that generates 388 electricity from a Class I renewable energy source or Class III source, 389 and (B) customer-side distributed resource that reduces demand for 390 electricity through conservation and load management, energy storage 391 system which is located on the customer-side of the meter or is 392 connected to the distribution system or microgrid; [and] 393 (50) "Grid-side system enhancement" means an investment in 394 distribution system infrastructure, technology and systems designed to 395 enable the deployment of distributed energy resources and allow for 396 grid management and system balancing, including, but not limited to, 397 energy storage systems, distribution system automation and controls, 398 intelligent field systems, advanced distribution system metering, and 399 communication and systems that enable two-way power flow; [.] and 400 Raised Bill No. 7155 LCO No. 4600 14 of 17 (51) "Telesales call" means any communication using a telephonic 401 device, including, but not limited to, land telephone lines and cellular 402 telephone lines, in which the purpose of the communication is to 403 inform a customer or potential customer about a product offering, 404 engage a customer or potential customer in a conversation that may 405 result in entering into a contract for services or discuss current or 406 future contract terms with a customer or potential customer. 407 Sec. 2. Section 16-245o of the general statutes is amended by adding 408 subsection (p) as follows (Effective from passage): 409 (NEW) (p) (1) Each electric supplier shall record the entirety of all 410 telesales calls with a potential customer, including, but not limited to, 411 all attempted and consummated sales, and retain such telesales call 412 recordings for two years after the date such recording was made. 413 (2) Each electric supplier shall record the entirety of all face-to-face 414 marketing interactions with a potential customer, including, but not 415 limited to, all attempted and consummated sales, and retain such 416 recordings for two years after the date such recording was made. 417 (3) Each electric supplier shall conduct criminal background checks 418 on all door-to-door marketers prior to such marketer conducting 419 marketing on behalf of the electric supplier. Each electric supplier shall 420 conduct such criminal background checks at least once each year on all 421 marketers conducting door-to-door marketing on behalf of the electric 422 supplier. 423 (4) When conducting telesales calls or face-to-face marketing, each 424 electric supplier shall begin by immediately stating: (A) The name of 425 the electric supplier conducting the call; (B) that the electric supplier is 426 not affiliated with any state program and no state program encourages 427 Connecticut residents to obtain an electric supplier; (C) that the electric 428 supplier is calling the customer or potential customer to market or sell 429 electric supply service to the customer or potential customer and if the 430 customer or potential customer assents, the telesales call or face-to-face 431 marketing will result in the customer or potential customer 432 Raised Bill No. 7155 LCO No. 4600 15 of 17 immediately entering into a contract with the electric supplier; (D) that 433 such electric supplier does not represent an electric distribution 434 company and that electric distribution companies do not encourage 435 Connecticut residents to obtain an electric supplier; and (E) what the 436 standard service rate is on the date of the telesales call or face-to-face 437 marketing and that the standard service rate is fixed, not variable. 438 (5) When conducting telesales calls or face-to-face marketing, no 439 electric supplier may request the account information from a potential 440 customer or request that a potential customer retrieve account 441 information or the potential customer's electric distribution company 442 bill prior to the customer or potential customer affirmatively assenting 443 to contract with the electric supplier for a specified rate. 444 (6) Each electric supplier shall terminate any telesales call when a 445 customer or potential customer connects with the third-party 446 verification as described in subsection (b) of section 16-234s of the 447 general statutes and may not remain on the telephone line while the 448 customer or potential customer participates in the third-party 449 verification. 450 (7) Each electric supplier shall process a customer's enrollment or 451 reenrollment and submit such enrollment to the electric distribution 452 company within five calendar days of the customer consenting to 453 enroll. Enrollments processed and sent to the electric distribution 454 company after five calendar days shall be considered invalid 455 enrollments. 456 Sec. 3. Subsection (a) of section 16-41 of the general statutes is 457 repealed and the following is substituted in lieu thereof (Effective from 458 passage): 459 (a) Each (1) public service company and its officers, agents and 460 employees, (2) electric supplier or person providing electric generation 461 services without a license in violation of section 16-245, as amended by 462 this act, and its officers, agents and employees, (3) certified 463 telecommunications provider or person providing telecommunications 464 Raised Bill No. 7155 LCO No. 4600 16 of 17 services without authorization pursuant to sections 16-247f to 16-247h, 465 inclusive, and its officers, agents and employees, (4) person, public 466 agency or public utility, as such terms are defined in section 16-345, 467 subject to the requirements of chapter 293, (5) person subject to the 468 registration requirements under section 16-258a, (6) cellular mobile 469 telephone carrier, as described in section 16-250b, (7) Connecticut 470 electric efficiency partner, as defined in section 16-243v, (8) company, 471 as defined in section 16-49, and (9) entity approved to submeter 472 pursuant to section 16-19ff shall obey, observe and comply with all 473 applicable provisions of this title and each applicable order made or 474 applicable regulations adopted by the Public Utilities Regulatory 475 Authority by virtue of this title as long as the same remains in force. 476 Any such company, electric supplier, certified telecommunications 477 provider, cellular mobile telephone carrier, Connecticut electric 478 efficiency partner, entity approved to submeter, person, any officer, 479 agent or employee thereof, public agency or public utility which the 480 authority finds has failed to obey or comply with any such provision of 481 this title, order or regulation shall be fined, ordered to pay restitution 482 to customers or ordered to pay a combination of a fine and restitution 483 by order of the authority in accordance with the penalty prescribed for 484 the violated provision of this title or, if no penalty is prescribed, not 485 more than ten thousand dollars for each offense, except that the 486 penalty shall be a fine, restitution to customers or a combination of a 487 fine and restitution of not more than forty thousand dollars for failure 488 to comply with an order of the authority made in accordance with the 489 provisions of section 16-19 or 16-247k or within thirty days of such 490 order or within any specific time period for compliance specified in 491 such order. Each distinct violation of any such provision of this title, 492 order or regulation shall be a separate offense and, in case of a 493 continued violation, each day thereof shall be deemed a separate 494 offense. Each such penalty and any interest charged pursuant to 495 subsection (g) or (h) of section 16-49 shall be excluded from operating 496 expenses for purposes of rate-making. 497 Sec. 4. Subsection (j) of section 16-245 of the general statutes is 498 Raised Bill No. 7155 LCO No. 4600 17 of 17 repealed and the following is substituted in lieu thereof (Effective from 499 passage): 500 (j) No license may be transferred or customers assigned or 501 transferred without the prior approval of the authority. The authority 502 may assess additional licensing fees to pay the administrative costs of 503 reviewing a request for such transfer. 504 This act shall take effect as follows and shall amend the following sections: Section 1 from passage 16-1(a) Sec. 2 from passage 16-245o Sec. 3 from passage 16-41(a) Sec. 4 from passage 16-245(j) Statement of Purpose: To (1) define "telesales call", (2) add requirements for electric suppliers regarding telesales calls and face-to-face marketing, to (3) permit the Public Utilities Regulatory Authority to order fines, restitution to customers or a combination of fines and restitution, and (4) prohibit the assignment or transfer of customers without prior approval of the authority. [Proposed deletions are enclosed in brackets. Proposed additions are indicated by underline, except that when the entire text of a bill or resolution or a section of a bill or resolution is new, it is not underlined.]