Connecticut Senate Bill SB00722

Connecticut 2021 Regular Session

• Introduced: 1/29/21
• Refer: 1/29/21

Caption

An Act Concerning Text Message Notice Of Impending Utility Service Shut Off.

Impact

If enacted, SB00722 would have significant implications for consumer rights and utility regulations within the state. The requirement for utility companies to notify customers via text message is a step toward greater transparency and customer service in the utility sector. This change is expected to help residents manage their utility services more effectively and prevent unintended service disruptions, especially for vulnerable populations who may rely heavily on consistent utility access.

Summary

SB00722, introduced by Senator Flexer, aims to amend the general statutes regarding utility service disconnections. The central premise of the bill is to mandate utility companies to send text message notifications to property owners prior to any impending utility service shut off. This proposal intends to enhance communication between utility providers and consumers, ensuring that individuals are made aware of potential service interruptions, thereby allowing them to take necessary actions to avoid disconnection.

Contention

While the bill aims to improve consumer protection for utility service users, it may face some challenges regarding implementation costs and operational changes for utility companies. Critics may argue about the need for additional regulatory burdens on these companies or express concerns about data privacy relating to text message communications. Ultimately, the success of SB00722 will depend on balancing the interests of consumers with the feasibility for utility providers to comply with these new requirements.