OFFICE OF FISCAL ANALYSIS
Legislative Office Building, Room 5200
Hartford, CT 06106 (860) 240-0200
http://www.cga.ct.gov/ofa
sHB-6856
AN ACT CONCERNING THE 2 -1-1 INFOLINE SYSTEM.
Primary Analyst: LG 4/5/23
Contributing Analyst(s):
OFA Fiscal Note
State Impact:
Agency Affected Fund-Effect FY 24 $ FY 25 $
Policy & Mgmt., Off. GF - Cost Potential
Significant
Potential
Significant
Policy & Mgmt., Off. GF - Cost 130,100 131,600
State Comptroller - Fringe
Benefits
1
GF - Cost 54,800 56,200
Note: GF=General Fund
Municipal Impact: None
Explanation
The bill requires the Office of Policy and Management (OPM) to: (1)
allocate state funding to ensure the 2-1-1 Infoline system operates 24
hours a day, seven days a week, and (2) designate a staff person to
coordinate agency contracts with the 2-1-1 Infoline system. This results
in a cost of $130,100 in FY 24 and $131,600 in FY 25 (and annually
thereafter) to OPM for a Program Manager to assess, analyze, and
establish contract specifications, and $54,800 in FY 24 and $56,200 in FY
25 to the Office of the State Comptroller for associated fringe benefits.
The bill also results in a potentially significant cost to OPM beginning
in FY 24 to fund levels of service beyond what is currently provided by
the 2-1-1 Infoline system. The extent of the cost will be dependent on
1
The fringe benefit costs for most state employees are budgeted centrally in accounts
administered by the Comptroller. The estimated active employee fringe benefit cost
associated with most personnel changes is 42.82% of payroll in FY 24. 2023HB-06856-R000479-FN.DOCX Page 2 of 2
what is currently being provided and the contracts. For example, the
housing crisis line, supported by the Department of Housing, is only
operating from 8:00 a.m. to 4:00 p.m. Contracts would have to be
negotiated to support the housing crisis line from 4:00 p.m. to 8:00 a.m.,
which could result in a cost of up to $1 million for this line alone.
The Out Years
The annualized ongoing fiscal impact identified above would
continue into the future subject to inflation.