MURIEL BOWSER
MAYOR
Ju
ly 2, 2024
The Honorable Phil Mendelson
Chairman
Council of
the District of Columbia
John A. Wilson Building
1350 Pennsylvania Avenue, NW, Suite 504
Washington, DC 20004
Dear Chairman M endelson:
In accordance with section
2 of the Confirmation Act of 1978, effective March 3, 1979 (D.C. Law 2-
142;
D.C. Official Code § 1-523.01), and pursuant to section 1812 of the Office of the Chief
Technology Officer Establishment Act of 1998, effective March 26, 1999 (D.C. Law 12-175; D.C.
Official Code § 1-1401), I am pleased to nominate the following individual:
Mr. Stephen M iller
I Street, SE
Washington, DC 20003
(Ward 6)
for appointment as the Chief Technology Officer of the District of Columbia, to
serve at the pleasure
of the Mayor.
Enclosed, you will find biographical information detailing the experience of the above-m entioned
nominee, together with a proposed resolution to assist the Council during the confirmation process.
I would appreciate the Council’s earliest consideration of this nomination for confirmation. Please
do not hesitate to contact me, or Steven Walker, Director, Mayor’s Office of Talent and
Appointments, should the Council require additional information.
Sincerely,
Muriel B owser
Mayor 1
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at the request of the Mayor
A PROPOSED RESOLUTION
IN THE COUNCIL OF THE DISTRICT OF COLUMBIA
15 To confirm the appointment of Stephen Miller as the Chief Technology Officer of the District of
16 Columbia.
17
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RESOLVED, BY THE COUNCIL OF THE DISTRICT OF COLUMBIA, that this
19 resolution may be cited as the "Chief Technology Officer Stephen Miller Confirmation
20 Resolution
of 2024".
21 Sec. 2. The Council of the District of Columbia confirms the appointment of:
22
23 Mr. Stephen Miller
24 I Street, SE
25 Washington, DC 20003
26 (Ward 6)
27
28 as the Chief Technology Officer of the District of Columbia, established by section 1812 of the
29 Office of the Chief Technology Officer Establishment Act of 1998, effective March 26, 1999
30 (D.C. Law 12-175; D.C. Official
Code§ 1-1401), to serve at the pleasure of the Mayor.
31 Sec. 3. The Council of the District of Columbia shall transmit a copy of this resolution,
32 upon its adoption, to the nominee and
to the Office of the Mayor.
33 Sec. 4. This resolution shall take effect immediately. StephenNMiller
Summary
An organized, technically focused professional with 23 years of proven leadership, relationship and
coaching skills in public sector IT. Looking to contribute his knowledge, capabilities and experience in an
organization that supports and provides opportunities for IT leaders who want to share better ways to
work through collaboration, open communication and risk averse processes. Can work collaboratively
to resolve problems and con
flicts across an organization. Able to communicate complex technical
information in a simple and entertaining manner to an internal or external audience.
Experience
Interim Chief Technology Officer & Interim Director, Office of the Chief Technology Officer
(OCTO)/Government of the District of Columbia
Washington, DC - January 2024-Present
Led the Of
fice of the Chief Technology Officer for the Government of the District of Columbia on
an interim basis during a leadership transition period. Oversaw seamless Information Technology operations for over 37,000 employees and contractors, while collaborating with 80+ agencies to address the diverse needs of the District's 672,000 residents. Aligned technology strategies with agency goals, driving ef
ficiency and innovation to enhance government services and benefit
residents. Directed the execution of long-term strategic plans, development of impactful policies, and successful project management, all within a secure and trusted environment. Additionally, represented the District of Columbia at various conferences, panels, and press events, effectively communicating our commitment to creating a simpler, fairer, and faster District Government to audiences at the local, regional, and national levels.
Accomplishments
●Planned and executed a Mayor’s Order outlining the responsible implementation of Arti
ficial
Intelligence for the Government of the District of Columbia in coordination with the Executive Of
fice of the Mayor.
●Overseeing the District’s approval and planned execution of the Broadband Equity, Access,
and Deployment (BEAD) grants as outlined in the Biden Administrations Bipartisan Infrastructure Law.
Deputy Chief Technology Of
ficer - IT Digital Services, Office of the Chief Technology Officer 2
Stephen N Miller
(OCTO)/Government of the District of Columbia
Washington, DC - November 2021-Present
Division Lead and agency executive responsible for end-to-end application lifecycle management
and oversight of all software development and platform projects within OCTO. Responsible for
District-wide IT investment oversight for all software and application development platforms.
Responsible for over 40% of overall agency operational budget and over 196 agency personnel,
ensuring line staff and senior management execute the vision and strategies of the Chief
Technology Of
ficer (CTO). Provides executive oversight reporting directly to the CTO and
Assistant City Administrator (ACA) covering district-wide technology procurement while overseeing implementation of over $600 million in capital and operational funded application systems across all agencies. Responsible for relationship management with strategic partners such as Microsoft, Oracle, Salesforce, Quickbase, Apple and Box. Regularly advises strategic partners outside the District Government and District Executives and Administrators on OCTO mission, vision and objectives to include public and internal events and forums.
Accomplishments
●Created OCTO’s Digital Services division, combining existing application and data programs,
and created programs to focus on customer experience and adoption of enterprise tools that
adhere to OCTO policies and guidelines.
●Updated OCTO’s Data programs to include uni
fied Data Strategy, Data Governance, Data
Development, Data Analytics and set up the District’sfirst AI centric program to support
strategic and secure future adoption of AI ●Migrated DC’s IT Service Management platform from RemedyForce to ServiceNow.
Currently enhancing employee self-service to include HR Service Delivery including integration with the District Human Capital Management System (Peoplesoft). Currently planning further integrations for procurement and facilities support to create a single interface for employee self service across the Internal Services and Government Operations teams. ●Led OCTO and The Of
fice of the Chief Procurement Officer’s integration strategy and
projects with the recently launched District Integrated Financial System, a $200 Million dollar multi-year initiative led by the independent Chief Financial Of
ficer.
●Launched the DC Business Portal in 2023 in coordination with several DC agencies across
multiple clusters, while also further overseeing modernization efforts to support the split of the DC Department of Consumer and Regulatory Affairs into two separate entities. ●Implemented an innovative camera and AI-based program in coordination with DCHealth
and Curb
flow, Inc to provide real time wait time status at DC vaccination and testing clinics to
close out our pandemic vaccine response. ●Worked with DC Executive Leadership, Legal Services and the DC Lottery Board to design
and implement the District’s well received Vaccine Incentive Program, including efforts that led to “lottery” type initiatives which incentivized vaccination by creating opportunities to win cars, 3
Stephen N Miller
grocery gift cards, metro cards, ipads, scholarships and visa gift cards.
Associate Chief Technology Officer - Applications, Office of the Chief Technology Officer
(OCTO)/Government of the District of Columbia
Washington, DC - August 2018-November 2021
Department Lead responsible for application lifecycle for human capital management,
procurement, payroll, and motor vehicle technology systems. Responsible for over 17% of
overall agency operational budget and over 94 agency personnel - driving decisions, adoption of
services and monitoring adherence to agency performance goals. Reported directly to the CTO
covering application speci
fic technology procurement while overseeing implementation of over
$300 million in capital and operational funded application systems across the District. Made decisions for the District Government to reduce duplication and increase ef
ficiencies across
programs and agencies. Responsible for creation, maintenance and adherence to development, management and operation standards across programs. Regularly advised strategic partners and District teams on the OCTO mission, vision and objectives to include public and internal events and forums.
Accomplishments
●Implemented division wide standards that created an agile development and project
management model across programs.
●Oversaw planning, design, development, implementation and execution of a disaster
recovery model for Human Capital Management Systems.
●Lead the technical implementation and operation of the software supporting the COVID-19
testing and vaccination programs in coordination District leadership and the Department of
Health. Led the relationship with the Microsoft Consulting Services to develop high risk and
quickly delivered applications. Created the ability to provide zip code target mechanisms that
allowed the District to target vaccine hesitant neighborhoods with high levels of vaccine
availability.
●As acting-deputy CTO, led the coordination of OCTO’s pandemic-centric projects team
through strategic meetings, increasing collaborative efforts and generating awareness on
priorities for the given day/week/month
Application Development and Operations Manager, Of
fice of the Chief Technology Officer
(OCTO)/Government of the District of Columbia
Washington, DC - 2016-2018
Lead Program Manager for a team of 35 inclusive of program managers, project managers,
senior/junior developers, system administrators, operation engineers, designers and user
experience specialists responsible for end-to-end system development life cycle. Manages 4
Stephen N Miller
implementation of custom and off the shelf solutions for web, desktop and mobile development
utilizing Microsoft .NET, Salesforce, QuickBase, Box.com, SeamlessDocs and open development
frameworks. Responsible for day-to-day management of operational and capital projects in
excess of $10M per year, also sharing responsibility with long-term large-scale capital projects
with cross-program and cross-agency implementation in excess of $60M over
five years. Led
district-wide application development, licensing and service approval for IT solicitations utilizing ensure delivery of ef
ficiency and value. Regularly briefed District Government personnel
regarding changes to process, service, operational and support capabilities offered by the programs under the CTO.
Accomplishments
●Successfully migrated legacy production environment, including systemic reduction of
under-utilized applications on aged platforms, to an application platform under full operational
support to include application and operating system level patch support on an ongoing basis.
●Oversaw planning, design, development, implementation and ongoing maintenance/support
for a modern, ef
ficient and user friendly Small Business Certification Portal for the District of
Columbia on the Salesforce CRM platform. ●Participated in architecture review to create an ef
ficient PeopleSoft 9.2 environment prior to
enterprise migration.
Lead Developer for Application Development, Office of the Chief Technology Officer
(OCTO)/Government of the District of Columbia
Washington, DC — 2006-2016
Lead Technical Developer for a team of project managers, senior and junior developers, and
system administrators responsible for custom developed web and windows-based applications
utilized by both internal and external customers. Provided developer oversite to program and
agency leadership to include feedback on all program development planning functions. Lead
developer responsible for research and development practices in emerging technologies.
Founded and co-chaired an enterprise technical/technology review board which was composed
of senior technologists from across OCTO. Responsible for leading, standardizing and ensuring
coordinated system administration within application platform services such as GitHub,
QuickBase, and Leidos Intranet Quorum (IQ).
Accomplishments
●Successfully designed and developed an end-to-end solution for the DC public school lottery
system that was utilized by 6000+ students and parents on a yearly basis to provide a
mathematical stable matched school request within the public and charter school system.
●Led virtualization effort for the development team, converting physical hosts to virtual 5
Stephen N Miller
environments in coordination with the infrastructure team.
●Implemented enterprise GitHub appliance for distributed version control and developer
collaboration across multiple agencies and programs
Web Development Consultant, DBTS Inc
Washington, DC — 2004-2006
Provided consultation services to the District of Columbia Chief Technology Officer
E-Government group. Support services included maintaining and upgrading development
projects and providing new custom application development in the adopted .net framework.
Web Development Consultant, Optimal Solutions & Technologies Inc
Washington, DC — 2001-2004
Provided consultation, design and development services to Federal and District Government
clients across a wide range of agencies.
ExampleProjectsandExperience
DCHealth Vaccine Reservation System (January 2021-August 2022)
During the turbulent rollout of state-sponsored vaccine reservation systems in the US, the
District of Columbia faced challenges with its Microsoft-implemented Vaccine Reservation and
Application System (VRAS) launched in December 2020. Tasked with stabilizing and enhancing
the system's usability, I spearheaded efforts to transition from a one-size-
fits-all approach to a
more user-centric and locally managed strategy. Collaborating with DC's Chief Technology Of
ficer, we persuaded Microsoft to adopt our approach as the new standard for VRAS. Through
daily stand-up meetings and coordination with Microsoft's teams, we engineered a stable and highly accessible solution capable of managing high traf
fic volumes during vaccine appointment
bookings. By coordinating strategic communication and iterative improvements, we ensured equitable access to vaccine appointments and preparedness for future phases of the rollout. As the initiative evolved, we pivoted to a lottery-based model and transitioned focus to on-site clinics and testing locations, retiring the VRAS in August 2022.
DC Of
fice of the Chief Technology Officer - IT Investment Review Board (2010-2013,
2014-2016, 2018-Present) Appointed to the Technical Review Board (TRB) in 2010 and later elected co-chair, I oversaw
technology standardization projects, chaired review sessions, and ensured compliance across 6
Stephen N Miller
OCTO divisions. In 2014, I established an Enterprise Technology Review Board to streamline
technology spending approval. In 2018, OCTO created the IT Investment Review Board (IT-IRB)
to oversee IT capital investments for DC. As a key
figure in these boards, I facilitated
collaboration between agency CIOs and OCTO leaders, ensuring alignment with the District's IT capital investment goals. Through board leadership and coaching, I supported strategic decision-making and budgetary planning, contributing to the effective management of technology investments.
Of
fice of the State Superintendent of Education (OSSE) - My School DC (2013-2023)
I led the development of the My School DC platform, merging the DC Public School Lottery with
80+ charter schools into a unified system. In Designing the solution, I integrated web services,
designed intake processing logic, and collaborated with experts like Nobel laureate Alvin E Roth to implement stable matching algorithms. Leveraging ASP.NET and MS SQL technologies, the platform ef
ficiently handled traffic peaks, accommodating over 1200 concurrent users during
critical periods. My School DC continues to facilitate fair and equitable school selection and enrollment, serving 217 local education agencies. As oversight continues, plans for a modernization effort are underway to further enhance its capabilities.
RelevantSkills
●Excellent written and verbal communication skills
●Pro
ficient in Microsoft and Apple office productivity, development and design software
●Excellent self-management skills
●Excellent interpersonal skills
●Excellent leadership and coaching capability
Education
Strayer University – Arlington, VA
Credits towards undergraduate degree in Computer Science - 2003-2005
Bloomsburg University – Bloomsburg, PA
Credits towards undergraduate degree in Accounting and Business Administration - 1996-1997
Executive Office of the Mayor – Mayor's Office of Talent and Appointments
John A. Wilson Building | 1350 Pennsylvania Avenue, Suite 600 | Washington, DC 20004
Stephen Miller
Mr. Stephen Miller is Interim Chief Technology Officer at the Office of
the Chief Technology Officer (OCTO).
Mr. Miller has more than two decades of technology organization
experience, including 17 years in District Government supporting and
leading application development and operations within OCTO.
He recently served as Deputy CTO for OCTO’s Digital Services
Department, where he led the team responsible for how the District
Government plans, designs, develops and continuously improves upon
technical solutions for the residents, businesses, visitors, and staff of the
District Government.
Mr. Miller’s teams oversee the implementation, operation, and enhancement of enterprise
platforms supporting District-wide collaboration, data management, process improvement,
solution design, quality assurance, technical implementation, and organizational change
management.
Mr. Miller is a Ward 6 resident.
GOVERNMENT OF THE DISTRICT OF COLUMBIA
Executive Office of Mayor Muriel Bowser
Office of the General Counsel to the Mayor
______________________________________________________________________________
The John A. Wilson Building • 1350 Pennsylvania Avenue, NW • Suite 300 • Washington, D.C. 20004 • Office (202) 724 -7681
To: Kimberly A. Bassett, Steve Walker
From: Betsy Cavendish
Date: July 2, 2024
Subject: Legal sufficiency review of Resolution nominating Stephen Miller for
appointment as Chief Technology Officer in the Office of the Chief Technology
Officer
This is to Certify that this office has reviewed the above- referenced resolution and
found it to be legally unobjectionable. If you have any questions in this regard, please do not
hesitate to call Michael Porcello , Deputy General Counsel, Executive Office of the Mayor, at
202-724-1303, or me at 202- 717-5210.
______________________________ Elizabeth A. (Betsy) Cavendish