The Florida Senate
BILL ANALYSIS AND FISCAL IMPACT STATEMENT
(This document is based on the provisions contained in the legislation as of the latest date listed below.)
Prepared By: The Professional Staff of the Committee on Military and Veterans Affairs, Space, and Domestic Security
BILL: SB 1452
INTRODUCER: Senator Torres
SUBJECT: Compensation for Advising or Assisting in Veterans’ Benefits
DATE: January 26, 2024
ANALYST STAFF DIRECTOR REFERENCE ACTION
1. Brown Proctor MS Pre-meeting
2. JU
3. RC
I. Summary:
SB 1452 creates the Governing Unaccredited Representatives Defrauding (GUARD) VA
Benefits Act to regulate the practice of providing paid services for advising or assisting an
individual as a claimant for veterans’ benefits, in addition to limitations set in federal law.
A person who advertises paid services must include in the advertisement a specified disclosure.
The disclosure, provided in print or electronically, must appear in a readily visible location on
the advertisement. If conveyed orally, the spoken disclosure must be clear and intelligible.
The bill requires the provider and client to enter a written agreement before assistance is
rendered. A nearly identical disclosure to the advertising disclosure must be included in the
written agreement and additionally conveyed orally. The bill specifies font and placement of the
disclosure and that the disclosure is verbally acknowledged.
The written agreement with the client must specify terms of payment of fees, comply with
federal law on written agreements for services, and be signed by both parties.
The bill prohibits a provider from guaranteeing an outcome, receiving excessive or unreasonable
fees, or being compensated for a referral.
If a client files a notice of disagreement on a federal claim decision, the provider may not receive
compensation for services provided prior to the date on which the notice is filed.
A violation of this act is a violation of the Florida Deceptive and Unfair Trade Practices Act
(FDUTPA).
The bill takes effect upon becoming law.
REVISED: BILL: SB 1452 Page 2
II. Present Situation:
Veterans in Florida
Other than California and Texas, Florida has the third largest population of veterans.
1
More than
1.4 million veterans reside in the state, which is 12 percent of the state’s population of adults
aged 18 and over.
2
Additionally, Florida has the second largest population of veterans who are
women, at more than 168,000. Veterans who are women is one of the fastest growing among the
veterans’ population.
3
State Benefits for Veterans
In addition to federal benefits, veterans in the state have available a multitude of benefits.
The Florida Department of Veterans’ Affairs (FDVA) educates and assists veterans to help them
access services and benefits in housing, health care, disability claims, education, burial benefits,
and employment including veterans’ preference.
4
The FDVA also annually produces the Florida Veterans’ Benefits Guide, to connect veterans and
their families with earned federal and state benefits, services, and support. The guide provides a
comprehensive listing of services and benefits for veterans in the state.
5
Veterans Claims Examiners
The FDVA oversees and operates as part of its jurisdiction the Division of Veterans’ Benefits
and Assistance. A bureau within the division is the Bureau of Veteran Claim Services.
6
Through
the Bureau, veterans’ claims examiners assist veterans in securing earned services, benefits, and
support.
The FDVA houses claims examiner offices throughout the state, including at the U.S.
Department of Veterans Affairs (VA) Regional Office in Bay Pine, each VA Medical Center,
and many VA Outpatient Clinics.
7
Claims assistance is provided at no cost and covers all state
and federal veterans’ programs.
8
1
Dep’t of Veterans’ Affairs, Our Veterans, available at https://www.floridavets.org/our-veterans/ (last visited Jan. 19, 2024).
2
Id.
3
Dep’t of Veterans’ Affairs, Women Veterans, available at https://floridavets.org/our-veterans/women-veterans/ (last visited
Jan. 19, 2024).
4
Dep’t of Veterans’ Affairs, Benefits & Services, available at https://www.floridavets.org/benefits-services/ (last visited Jan.
19, 2024).
5
Dep’t of Veterans’ Affairs, Florida Veterans’ Benefits Guide, available at https://floridavets.org/resources/va-benefits-
guide/ (last visited Jan. 18, 2024).
6
Section 20.37(2), F.S.
7
Dep’t of Veterans’ Affairs, Benefits & Services, Claims, available at https://www.floridavets.org/benefits-services/claims/
(last visited Jan. 19, 2024).
8
Id. BILL: SB 1452 Page 3
City and County Veteran Service Officers
City and county veteran service officers are hired locally, respectively by their local municipality
or the board of county commissioners.
9
To qualify, an applicant must be a veteran who:
Served in the active military, naval, or air service; and
Was discharged or released under honorable conditions or who later received an upgraded
discharge under honorable conditions.
10
The applicant must additionally have a minimum of a 2-year degree from an accredited institute
of higher education or a high school degree or its equivalent and 4 years of administrative
experience.
11
A surviving spouse may instead be hired if the veteran spouse meets those qualifications.
12
The FDVA provides required training for county and city veteran service officers to assist
veterans,
13
and every county or city veteran service officer must additionally successfully pass a
test administered by the FDVA. In addition, the FDVA establishes periodic training refresher
courses, with completion a condition of continuing employment.
14
Federal Law on Paid Services for Benefit Assistance of Veterans
Federal law governs the payment of fees by a veteran to an accredited agent or attorney for
representation in securing federal benefits.
15
Pursuant to federal law, an accredited attorney or an
agent may receive fees for representation before an agency of original jurisdiction or the Board
of Veterans’ Appeals, subject to limitation.
16
Fee Agreement
Federal law requires that a fee agreement include:
The name of the veteran;
The name of the claimant or appellant if other than the veteran;
The name of any disinterested third-party payer and their relationship with the veteran,
claimant, or appellant;
The VA file number;
Specific terms under which the amount to be paid for services are determined; and
If the VA is to pay the agent or attorney directly out of past due benefits.
17
A fee agreement must also include the following statement, signed by the provider:
9
Section 292.11(1), F.S.
10
Id.
11
Id.
12
Id.
13
Section 291.11(4), F.S.
14
Id.
15
38 CFR s. 14.636
16
Id.
17
38 CFR s. 14.636(g) BILL: SB 1452 Page 4
“I certify that no agreement, oral or otherwise, exists under which the claimant
or appellant will provide anything of value to the third-party payer in this case
in return for payment of my fee or salary, including, but not limited to,
reimbursement of any fees paid.”
18
Amount of Fees
A fee charged for services must be reasonable, based on:
The extent and type of services performed;
The complexity of the case;
The level of skill and competence required in giving the services;
The amount of time spent on the case;
The results achieved, including the amount of benefits recovered;
The level of review to which the claim was taken and the representative retained;
Rates charged by other representatives for similar services;
Whether, and to what extent, the payment of fees is contingent upon the results achieved; and
If applicable, why an agent or attorney was discharged or withdrew from representation
before the date of the decision awarding benefits.
19
Further, a presumption of reasonableness applies if a fee does not exceed 20 percent of a past-
due benefit if the representative provided service through the date of the decision awarding
benefits. If a fee exceeds 33 and 1/3 percent of a past-due benefit, it is considered unreasonable.
Each presumption is rebuttable upon a showing of clear and convincing evidence.
20
Filing of a Notice of Disagreement
A Notice of Disagreement is a filing by a claimant who disagrees with the decision made by the
VA on a disability compensation claim.
21
Although the claim decision by the VA becomes
certified after 30 days, it isn’t final until one year after the date of the decision. Therefore, the
claimant can file a Notice of Disagreement at any time up to one year from the date of decision.
Florida Deceptive and Unfair Trade Practices Act
History and Purpose
The FDUTPA became law in 1973.
22
The FDUTPA is a consumer and business protection
measure that prohibits unfair methods of competition, unconscionable acts or practices, and
unfair or deceptive acts or practices in trade or commerce.
23
The FDUTPA is based on federal
law, and specifically section 5 of the Federal Trade Commission Act.
24
18
38 CFR s. 14.636(d)(2)(iii)
19
38 CFR s. 14.636(e)
20
38 CFR 14.636(f)
21
Veterans Administration, VA News, How to File a Notice of Disagreement on your VA Compensation Claim, available at
https://news.va.gov/33909/ (last visited Jan. 22, 2024).
22
Ch. 73-124, Laws of Fla.; codified at part II of ch. 501, F.S.
23
Sections 501.202 and 501.203(8), F.S. Trade or commerce includes the advertising, soliciting, or providing of a good or
service.
24
15 USC s. 45; s. 501.204(2), F.S. BILL: SB 1452 Page 5
The State Attorney or the Department of Legal Affairs may bring actions when it is in the public
interest on behalf of consumers or governmental entities.
25
The Office of the State Attorney may
enforce violations of the FDUTPA if the violations take place in its jurisdiction.
26
The
Department of Legal Affairs has enforcement authority if the violation is multi-jurisdictional, the
state attorney defers in writing, or the state attorney fails to act within 90 days after a written
complaint is filed.
27
Consumers may also file suit through private actions.
28
Remedies under the FDUTPA
The Department of Legal Affairs and the State Attorney, as enforcing authorities, have available
the following remedies:
Declaratory judgments.
Injunctive relief.
Actual damages on behalf of consumers and businesses.
Cease and desist orders.
Civil penalties of up to $10,000 per willful violation.
29
Remedies for private parties are limited to the following:
A declaratory judgment and an injunction where a person is aggrieved by a FDUTPA
violation.
Actual damages, attorney fees, and court costs, where a person has suffered a loss due to a
FDUTPA violation.
30
Federal Unfair and Deceptive Trade Practices
The Federal Trade Commission’s (FTC) unfair and deceptive trade practices regulations prohibit
unfair
31
or deceptive
32
acts or practices in or affecting commerce.
33
The FTC’s regulations
include “Truth In Advertising” guidelines, which require advertisements to be truthful, not
misleading, and when appropriate, backed by scientific evidence.
34
To enforce these regulations,
the FTC may take law enforcement action.
35
25
Sections 501.203(2), 501.206, and 501.207, F.S.
26
Section 501.203(2), F.S.
27
Id.
28
Section 501.211, F.S.
29
Sections 501.207(1), 501.208, and 501.2075, F.S. Civil Penalties are deposited into general revenue. Section 501.2075,
F.S. Enforcing authorities may also request attorney fees and costs of investigation or litigation. Section 501.2105, F.S.
30
Section 501.211(1) and (2), F.S.
31
A practice is “unfair” if it “causes or is likely to cause substantial injury to consumers which is not reasonably avoidable by
consumers themselves and not outweighed by countervailing benefits to consumers or to competition.” 15 U.S.C. s. 45(n).
32
A practice is “deceptive” if there is a “representation, omission or practice that is likely to mislead the consumer acting
reasonably in the circumstances, to the consumer’s detriment.” Federal Trade Commission, FTC Policy Statement on
Deception (Oct. 14, 1983), available at
https://www.ftc.gov/system/files/documents/public_statements/410531/831014deceptionstmt.pdf; (last visited Jan. 23, 2024).
33
15 U.S.C. s. 45(a)(1).
34
Federal Trade Commission, Truth In Advertising, available at https://www.ftc.gov/news-events/media-resources/truth-
advertising (last visited Jan. 23, 2024).
35
Federal Trade Commission, Protecting Consumers, available at https://www.ftc.gov/news-events/topics/truth-
advertising/protecting-consumers (last visited Jan. 23, 2024). BILL: SB 1452 Page 6
III. Effect of Proposed Changes:
SB 1452 creates s. 295.225, F.S., to be cited as the Governing Unaccredited Representatives
Defrauding (GUARD) VA Benefits Act.
The bill defines as:
Compensation – payment of money, a thing of value, or financial benefit.
A person – an individual, corporation, business trust, estate, trust, partnership, limited
liability company, association, joint venture, public corporation, government, government
subdivision, agency, or instrumentality, or any other legal or commercial entity.
A veterans’ benefits matter – the preparation, presentation, or prosecution of a claim
affecting a person who has filed or expressed an intent to file a claim for a benefit, program,
service, commodity, function, or status the entitlement to which is determined under the laws
and regulations administered by the FDVA or the VA for veterans and their family members.
The bill prohibits a person from being compensated for advising or assisting an individual with a
veterans’ benefits matter except pursuant to federal law and according to the limitations of the
GUARD VA Benefits Act.
Regarding advertising for paid services to assist veterans with benefits, the provider of services
must include a disclosure that reads:
This business is not sponsored by or affiliated with the United States
Department of Veterans Affairs, the Florida Department of Veterans’
Affairs, or any other federally chartered veterans’ service organization.
Other organizations, including, but not limited to, the Florida Department
of Veterans’ Affairs, your county or city veteran service office, and other
federally chartered veterans’ service organizations, may be able to provide
you with these services free of charge. Products or services offered by this
business are not necessarily endorsed by any of these organizations. You
may qualify for other veterans’ benefits beyond the services that this
business offers.
Further, the disclosure, provided in print or electronically, must appear in a readily visible
location on the advertisement. If conveyed orally, the spoken disclosure must be clear and
intelligible.
In addition to the advertising disclosure, the provider must enter into a written agreement with
the claimant which specifies the terms of payment of fees for services provided, complies with
federal law in 38 C.F.R. s. 14.636, and is signed by both parties.
The following disclosure is required to be conveyed, both orally and in writing, as contained in
the agreement:
This business is not sponsored by or affiliated with the United States
Department of Veterans Affairs, the Florida Department of Veterans’
Affairs, or any other federally chartered veterans’ service organization. BILL: SB 1452 Page 7
Other organizations, including, but not limited to, the Florida Department
of Veterans’ Affairs, your county or city veteran service office, and other
federally chartered veterans’ service organizations, may be able to provide
you with this service free of charge. Products or services offered by this
business are not necessarily endorsed by any of these organizations. You
may qualify for other veterans’ benefits beyond the benefits for which you
are receiving services here.
Compliance with the written disclosure requires that the:
Disclosure appear in at least 12-point font;
Disclosure be included in a readily noticeable and identifiable part of the agreement;
Client verbally acknowledge understanding of the oral disclosure; and
Client sign the document in which the written disclosure is contained.
The bill prohibits a provider from:
Guaranteeing, directly or by implication, that a client will receive certain benefits or of a
specified level, percentage, or amount of veterans’ benefits.
Receiving excessive or unreasonable fees as compensation, as determined in 38 C.F.R. s.
14.636.
Being compensated for referring a person to another person to advise or assist them on a
veterans’ benefits matter.
If a person who sought services for compensation files a notice of disagreement pursuant to Title
38 C.F.R., the provider may not receive compensation for services provided prior to the date on
which the notice is filed.
A violation of this act is a deceptive and unfair trade practice and a violation of part II, chapter
501, of the Florida Deceptive and Unfair Trade Practices Act.
The bill takes effect upon becoming law.
IV. Constitutional Issues:
A. Municipality/County Mandates Restrictions:
None.
B. Public Records/Open Meetings Issues:
None.
C. Trust Funds Restrictions:
None.
D. State Tax or Fee Increases:
None. BILL: SB 1452 Page 8
E. Other Constitutional Issues:
None identified.
V. Fiscal Impact Statement:
A. Tax/Fee Issues:
None.
B. Private Sector Impact:
The bill requirement on advertising may result in an indeterminate negative fiscal impact
on a private provider of assistance with securing veterans benefits.
C. Government Sector Impact:
To the extent that the bill creates a new violation of the FDUTPA, Offices of the State
Attorney and the Department of Legal Affairs may incur enforcement costs, which are
indeterminate.
VI. Technical Deficiencies:
None.
VII. Related Issues:
Whether a veterans’ claim examiner is included in the definition of a “person” and therefore
subject to the restrictions in the bill, including federal restrictions, is unclear.
VIII. Statutes Affected:
This bill creates s. 295.225, Florida Statutes.
IX. Additional Information:
A. Committee Substitute – Statement of Changes:
(Summarizing differences between the Committee Substitute and the prior version of the bill.)
None.
B. Amendments:
None.
This Senate Bill Analysis does not reflect the intent or official position of the bill’s introducer or the Florida Senate.