Florida 2025 2025 Regular Session

Florida House Bill H0643 Analysis / Analysis

Filed 04/22/2025

                    STORAGE NAME: h0643c.COM 
DATE: 4/22/2025 
 	1 
      
FLORIDA HOUSE OF REPRESENTATIVES 
BILL ANALYSIS 
This bill analysis was prepared by nonpartisan committee staff and does not constitute an official statement of legislative intent. 
BILL #: CS/CS/HB 643 
TITLE: Insurance 
SPONSOR(S): Snyder 
COMPANION BILL: CS/SB 1184 (DiCeglie) 
LINKED BILLS: None 
RELATED BILLS: None 
Committee References 
 Insurance & Banking 
17 Y, 1 N, As CS 

Civil Justice & Claims 
14 Y, 0 N 

Commerce 
24 Y, 0 N, As CS 
 
SUMMARY 
 
Effect of the Bill: 
The bill: 
 Authorizes the Florida Department of Law Enforcement (FDLE) to process background checks for insurance 
personnel. 
 Requires fair, documented affiliate compensation; authorizes OIR to require fee-for-service model 
beginning July 2026; requires the Office of Insurance Regulation (OIR) to approve payments, dividends, and 
capital transfers to affiliates. 
 Requires all affiliate payments to comply with new standards. 
 Removes the definition of “diligent effort” relating to surplus lines; 
 Revises surplus lines eligibility by eliminating the requirement that agents seek coverage from authorized 
insurers before placing coverage in the surplus lines market, replacing it with a standard that allows export 
if the coverage is not generally available from authorized insurers; clarifies that the full amount of 
insurance may be exported without layering; and retains the required disclosure to insureds;  
 Authorizes Citizens Property Insurance Corporation to offer policyholders the option, at issuance or 
renewal, to resolve claim disputes through arbitration before the Division of Administrative Hearings, with 
specific notice and selection requirements; and 
 Reduces the coursework requirement for general lines agent licensure from 200 to 60 hours.  
 
Fiscal or Economic Impact: 
The bill will have an indeterminate fiscal impact. 
 
 
  
JUMP TO SUMMARY 	ANALYSIS RELEVANT INFORMATION BILL HISTORY 
 
ANALYSIS 
EFFECT OF THE BILL: 
Background Checks 
The bill authorizes the FDLE to accept and process fingerprints and exchange criminal history records for 
individuals involved in the insurance industry. The bill requires background checks for a wide range of persons 
associated with insurers or insurance-related entities, including officers, employees, contractors, or persons who 
control insurance operations. Fingerprints must be submitted to the OIR or an authorized vendor and will be 
processed by both the FDLE and the Federal Bureau of Investigation. The results of the background checks will be 
used by the OIR to determine whether individuals meet eligibility requirements for licensure, certification, or 
authority to operate under the Florida Insurance Code. The bill also provides procedures for submission, retention, 
and cost responsibilities associated with fingerprint processing and background checks. (Section 1). 
 
Affiliate Transaction Oversight 
The bill provides increased regulatory oversight of financial transactions between insurers and affiliated entities, 
including managing general agents  (MGAs), attorneys in fact, and reciprocal insurers. The bill applies to any  JUMP TO SUMMARY 	ANALYSIS RELEVANT INFORMATION BILL HISTORY 
 	2 
authorized insurer that involves compensation to such entities and establishes requirements to ensure those 
payments are fair, reasonable, and in the insurer’s best interest. 
 
The bill defines key terms, including "affiliated entity," which broadly includes affiliates, MGAs, attorneys in fact, 
and reciprocal insurers involved in compensation with the insurer and “insurer” which means an authorized 
property insurer. 
 
The bill requires insurers to submit documentation to the OIR demonstrating that all fees, commissions, or 
payments to affiliated entities are fair and reasonable for each service provided. The OIR must evaluate this using 
specified factors, including the actual cost of services, financial condition of the parties, debt levels, dividends or 
payments exchanged, and whether the contract terms benefit the insurer. 
 
For all agreements in effect on July 1, 2025, insurers must report by October 1, 2025, the costs incurred by 
affiliates, amounts charged to the insurer, and any fees forgiven or reimbursed over the past two years. If charges 
exceed costs, insurers must justify how the fees are fair and reasonable. New contracts after that date must include 
similar documentation before becoming effective. 
 
Beginning July 1, 2026, the office may require specific types of compensation arrangements between an insurer 
and any affiliated entity to be structured as a fee-for-service model, meaning fixed or hourly rates for itemized 
services. Compensation may not be based on commissions, premium volume, underwriting profits, or financial 
performance of the insurer. Dividends or other financial arrangements with affiliates are still allowed but must be 
reviewed and approved by the OIR. 
 
The bill also provides that: 
 All agreements with affiliated entities must include a termination clause and may not exceed three years 
without undergoing review and reapproval by the OIR. 
 The OIR must be notified at least 30 days in advance before an insurer pledges capital or assets to an 
affiliate, and the OIR may prohibit such arrangements if not in the insurer’s best interest. 
 During a declared emergency, the OIR may issue orders restricting transfers of funds to affiliates without 
prior approval, for up to 90 days, with extensions allowed. 
 The OIR may recover improper transfers, including those made in violation of approved arrangements or 
while the insurer was undercapitalized. 
 
Finally, the bill authorizes the OIR to impose penalties for violations of these requirements and requires the 
Financial Services Commission to adopt rules to implement these provisions. (Section 2).  
 
Affiliate Compensation Compliance 
The bill requires that affiliate compensation arrangements comply with the provisions created in the bill, in 
addition, to the existing requirement that such payments be fair and reasonable. (Section 3).  
 
Surplus Lines 
The bill removes the definition of “diligent effort,” which previously required agents to seek and be rejected by 
three authorized insurers before being admitted to the surplus lines market. (Section 4).  
 
The bill revises eligibility standards for surplus lines insurance placements by removing the requirement that a 
producing agent conduct and document a diligent effort to procure coverage from authorized insurers. Instead, the 
bill provides that coverage may be exported to the surplus lines market if it is of a kind or class not generally 
available from authorized insurers transacting insurance in this state. The bill also clarifies that the full amount of 
insurance may be exported, even if partial coverage might otherwise be available from authorized insurers, 
thereby eliminating the expectation that the risk be layered before surplus lines placement is permitted. (Section 
5).  
 
Citizens Arbitration Procedures   
The bill authorizes Citizens Property Insurance Corporation (Citizens) to offer policyholders the option to resolve 
claim disputes through arbitration proceedings before the Division of Administrative Hearings (DOAH). While  JUMP TO SUMMARY 	ANALYSIS RELEVANT INFORMATION BILL HISTORY 
 	3 
current law allows Citizens to use DOAH, the bill clarifies that this option can be offered directly to insureds in 
policy forms. 
 
At issuance or renewal, Citizens may use forms that let insureds elect DOAH arbitration for disputes involving 
coverage, scope, or value of a claim. The insured must be given written notice of this option and indicate their 
choice by marking “ACCEPT” or “DECLINE” on a boldfaced 12-point disclosure immediately before the insured’s 
signing. The selection applies for the entire policy term. (Section 6).   
 
General Lines Agents 
The bill decreases the coursework requirement for general lines agent licensure from 200 hours to 60 hours. 
(Section 7).  
 
The bill provides an effective date of July 1, 2025. (Section 8).  
 
RULEMAKING:  
The bill grants rulemaking authority to the OIR to implement the affiliate transaction oversight provisions created 
by the bill, and requires rulemaking to implement s. 628.372, F.S., relating to financial arrangements with affiliates. 
 
Lawmaking is a legislative power; however, the Legislature may delegate a portion of such power to executive 
branch agencies to create rules that have the force of law. To exercise this delegated power, an agency must 
have a grant of rulemaking authority and a law to implement. 
 
FISCAL OR ECONOMIC IMPACT:  
 
STATE GOVERNMENT:  
The bill will have an indeterminate fiscal impact. 
 
 
RELEVANT INFORMATION 
SUBJECT OVERVIEW: 
Regulation of Insurance in Florida  
The Office of Insurance Regulation (OIR) regulates specified insurance products, insurers and other risk bearing 
entities in Florida.
1 As part of their regulatory oversight, the OIR may suspend or revoke an insurer’s certificate of 
authority under certain conditions.
2 The OIR is responsible for examining the affairs, transactions, accounts, 
records, and assets of each insurer that holds a certificate of authority to transact insurance business in Florida.
3 As 
part of the examination process, all persons being examined must make available to the OIR the accounts, records, 
documents, files, information, assets, and matters in their possession or control that relate to the subject of the 
examination.
4 The OIR is also authorized to conduct market conduct examinations to determine compliance with 
applicable provisions of the Insurance Code.
5 
 
Insurance companies that transact insurance in Florida or that have offices located in the state are required to 
obtain a certificate of authority (COA) issued by the OIR pursuant to s. 624.401, F.S. These companies, referred to 
as authorized or admitted insurers,
6 are broadly regulated by the OIR under the Insurance Code as to reserves, 
surplus as to policyholders, solvency, rates and forms, market conduct, permissible investments, and affiliate 
                                                            
1 S. 20.121(3)(a), F.S. The Financial Services Commission, composed of the Governor, the Attorney General, the Chief Financial Officer, and 
the Commissioner of Agriculture, serves as agency head of the Office of Insurance Regulation for purposes of rulemaking. Further, the 
Financial Services Commission appoints the commissioner of the Office of Insurance Regulation. 
2 S. 624.418, F.S. 
3 S. 624.316(1)(a), F.S. 
4 S. 624.318(2), F.S. 
5 S. 624.3161, F.S. 
6 An “authorized” or “admitted” insurer is one duly authorized by a COA to transact insurance in this state.  JUMP TO SUMMARY 	ANALYSIS RELEVANT INFORMATION BILL HISTORY 
 	4 
relationships.
7 Authorized insurers are also required to participate in a variety of government mandated insurance 
programs and pay assessments levied by state guaranty funds in the event of insurer insolvencies.
8 
 
Florida Department of Law Enforcement 
The Florida Department of Law Enforcement (FDLE) is a state agency created in 1969 to provide investigative, 
forensic, and criminal justice services in support of Florida’s law enforcement community.
9 FDLE operates under 
the direction of the Florida Cabinet and maintains its headquarters in Tallahassee, with regional operations 
throughout the state. FDLE’s mission is to promote public safety and strengthen domestic security by providing 
services to local, state, and federal agencies.
10  
 
FDLE is responsible for processing criminal history background checks and fingerprint submissions for a wide 
range of professions and regulatory programs, including those involving licensure and employment eligibility.
11 
The agency is authorized to exchange fingerprint data with the United States Department of Justice as part of 
national criminal history checks.
12  
 
As part of Florida’s oversight of the insurance industry, the FDLE provides access to criminal history information to 
noncriminal justice agencies, such as the Department of Financial Services (DFS), for use in evaluating insurance 
licensure applications.
13 Individuals applying for licenses—such as insurance agents, adjusters, and other regulated 
professionals—must submit to fingerprint-based background screenings.
14 Fingerprints must be submitted 
electronically through a LiveScan vendor approved by FDLE.
15 FDLE processes the fingerprints and transmits the 
results to the appropriate licensing authority, typically DFS, to determine the applicant’s eligibility.
16  
 
Managing General Agents   
Some insurers operate within a holding company system that includes a managing general agent (MGA).
17 An MGA 
is a specialized type of insurance agent or broker that has underwriting authority from an insurer.
18 MGAs can 
perform certain functions that insurers typically handle, including binding coverage, underwriting and pricing, 
agent appointments, and claims adjusting and settlement.
19 An MGA may be an affiliate of an insurer. Section 
624.10(1), F.S., defines an affiliate as an entity that exercises control over or is directly or indirectly controlled by 
an insurer. MGAs must enter into contracts with the insurers they do business with, including those that are 
affiliates—that is, entities that control or are controlled by the insurer.
20 These contracts must specify the division 
of responsibilities between the insurer and the MGA.
21   
 
There is currently no statutory limit on the duration of these contracts. 
 
Examination of Insurers and MGAs 
                                                            
7 The Insurance Code consists of chs. 624-632, 634, 635, 636, 641, 642, 648, and 651, F.S. 
8 For example, Florida licensed direct writers of property and casualty insurance must be members of the Florida Insurance Guaranty 
Association, which handles the claims of insolvent insurers under part II of ch. 631, F.S., and insurers offering workers’ compensation 
coverage in Florida must be members of the Florida Workers’ Compensation Insurance Guaranty Association, which provides payment of 
covered claims for insurers that are declared insolvent under part V of ch. 631, F.S. 
9 s. 943.03, F.S. 
10 FDLE, Mission Statement, https://www.fdle.state.fl.us (last visited April 1, 2025). 
11 S. 943.053, F.S. 
12 S. 943.054, F.S. 
13 S. 943.053(3)(a), F.S. 
14 S. 626.171(4), F.S. 
15 Florida Department of Financial Services, Fingerprinting Information, https://www.myfloridacfo.com/division/agents/licensing/agents-
and-adjusters/fingerprinting-information. (last visited on April 2, 2025). 
16 Id.  
17 See s. 628.801, F.S. An “insurance holding company system” consists of two or more affiliated persons, one or more of which is an insurer.  
18 S. S. 626.015(16)(a), F.S., see also, International Risk Management Institute, https://www.irmi.com/term/insurance-
definitions/managing-general-agent (last visited Mar. 28, 2025);  
19 Id. 
20 S. 626.7451, F.S. 
21 Id.  JUMP TO SUMMARY 	ANALYSIS RELEVANT INFORMATION BILL HISTORY 
 	5 
The OIR is responsible for examining the affairs, transactions, accounts, records, and assets of each insurer that 
holds a certificate of authority to transact insurance business in Florida.
22 The OIR's examination authority extends 
to MGAs.
23  
 
As part of the examination process, all persons being examined must make available to the OIR the accounts, 
records, documents, files, information, assets, and matters in their possession or control that relate to the subject 
of the examination.
24 As part of an examination, the OIR reviews contracts between insurers and MGAs, so that it 
can determine how much an insurer is paying its MGA and what services the insurer is receiving for the fee it pays. 
The scope of the examination of an insurer’s affiliates in a holding company system is limited to information 
reasonably necessary to ascertain an insurer’s financial condition. 
 
Reciprocal Insurers 
Reciprocal insurance exchanges are a form of insurance organization in which businesses and individuals exchange 
insurance contracts and spread the risks associated with such contracts among themselves.
25 Policyholders of a 
reciprocal insurance exchange are known as “subscribers.”
26 A reciprocal insurer operates through a common 
representative known as the attorney in fact, who manages the day-to-day business and executes insurance 
contracts on behalf of all subscribers.
27 The authority of the attorney in fact is granted through a power of attorney 
agreement signed by each subscriber.
28 
 
Chapter 629, Florida Statutes, governs the regulation of reciprocal insurers in Florida. A reciprocal insurer may 
transact any type of insurance authorized under the Florida Insurance Code, except title insurance. Reciprocal 
insurers must be licensed by the OIR and are subject to financial and operational requirements, including annual 
reporting and minimum surplus standards.
29 
 
Payments to Affiliates 
Each insurer doing business in Florida that pays a fee, commission, or other financial consideration or payment to 
any affiliate is required to provide, upon request of the OIR, any information the OIR deems necessary. The fee, 
commission, or other financial consideration or payment to any affiliate must be fair and reasonable. In 
determining whether the fee, commission, or other financial consideration or payment is fair and reasonable, the 
OIR must consider, among other things, the actual cost of the service being provided.
30 
 
Surplus Lines Insurance 
Surplus lines insurance is the market of last resort for difficult to place commercial and personal lines risks in 
Florida.
31 Typically, surplus lines insurers write policies for unusual, high-risk situations that include hazardous 
materials transporters, commercial trucking enterprises, day care centers, older homes located in coastal areas, 
professional athletes, hospitals, expensive boats and cars, and medical malpractice. Surplus lines insurance is 
coverage provided by a company that is not licensed in Florida but is allowed to transact insurance in the state as 
an “eligible” insurer
32 under the surplus lines law (ss. 626.913-626.937, F.S.). Under this law, insurance may only 
be purchased from a surplus lines carrier if the necessary amount of coverage cannot be procured after a diligent 
effort to buy the coverage from authorized insurers.
33  
                                                            
22 s. 624.316(1)(a), F.S. 
23 Id.; S. 626.7452, F.S. 
24 s. 624.318(2), F.S. 
25 Julia Kagan and Eric Estevez, Reciprocal Insurance Exchange: Definition, How It Works, Example (last updated Sep. 28, 2023), Investopedia, 
https://www.investopedia.com/terms/r/reciprocal-insurance-exchange.asp (last visited Mar. 28, 2024).  
26 Id. 
27 Verstein, supra note 4 at 264. 
28 Id. at 251.  
29 S. 629.041(1), F.S. Such an insurer may purchase reinsurance and may grant reinsurance as to any kind of insurance it is authorized to 
transact directly. See s. 629.041(2), F.S.  
30 S. 624.424(13), F.S. 
31 Surplus lines insurance is insurance coverage provided by an insurer that is not licensed in Florida but is allowed to do business in the 
state because the particular coverage offered is not available from Florida-licensed or authorized carriers. Surplus lines insurers are 
governed under the Surplus Lines Law (ss. 626.913-626.937, F.S.). 
32 An “eligible surplus lines insurer” as defined in s. 626.914(2), F.S., is an “unauthorized insurer” which has been made eligible by the Office 
of Insurance Regulation to issue insurance coverage under the surplus lines law. 
33 See s. 626.914(4), F.S. A “diligent effort” is defined as seeking coverage from and being rejected by at least three authorized insurers that 
write the type of coverage being sought. The rejections must be documented.  JUMP TO SUMMARY 	ANALYSIS RELEVANT INFORMATION BILL HISTORY 
 	6 
Rates charged by a surplus lines carrier must not be lower than the rate applicable and in use by the majority of the 
authorized insurers writing similar coverages on similar risks in Florida.
34 Likewise, a surplus lines policy contract 
form must not be more favorable to the insured as to the coverage or rate offered by the majority of authorized 
carriers.
35 Except as specifically stated as applicable, surplus lines insurers are not subject to regulation under 
ch. 627, F.S., of the Florida Insurance Code, which includes, in part, provisions related to ratings standard, 
contracts, and attorney fees for authorized insurers.
36 
 
The Florida Surplus Lines Service Office (FSLSO) is governed by a nine-person board of governors consisting of 
eight members appointed by the DFS with the insurance consumer advocate being the ninth member.
37 The FSLSO 
is required to perform its functions under a plan of operation
38 that is subject to the approval of the OIR.
39 The 
FSLSO is required to conduct the following activities: 
 Receive, record and review all surplus lines insurance policies;  
 Maintain records of the policies reported to the FSLSO and perform reports as required by the Financial 
Services Commission; 
 Prepare and deliver to each surplus lines agent quarterly reports of each agent's business;  
 Collect and remit to the DFS the surplus lines tax as provided for in s. 626.932, F.S.;  
 Reconcile the policies provided by non-admitted insurers with the policies reported to the service office by 
agents;  
 Collect monthly from each surplus lines agent a service fee of up to .03 percent; and 
 Other activities as specified by statute.
40 
 
Diligent Effort  
“To export” a policy means that an insurance agent,
41 with the consent of the insurance applicant, places a policy 
with an unauthorized insurer under the Surplus Lines Law through a surplus lines agent.
42 Unless an exception 
applies, in order to place business with a surplus lines insurer, the agent must make a “diligent effort” to place the 
policy with a Florida-authorized insurer, which is shown by having three written rejections of coverage from 
authorized insurers currently writing the type of insurance being sought.
43 However, if the cost to replace a 
residential dwelling is $700,000 or more, then diligent effort is seeking and being denied coverage from at least 
one authorized insurer in the admitted market currently writing that type of coverage.
44  
 
Export requirements further specify that: 
 The premium rate for policies written by a surplus lines insurer cannot be less than the premium rate used 
by a majority of authorized insurers for the same coverage on similar risks; 
 The policy exported cannot provide coverage or rates that are more favorable than those that are used by 
the majority of authorized insurers actually writing similar coverages on similar risks;  
 The deductibles must be the same as those used by one or more authorized insurers, unless the coverage is 
for fire or windstorm; and  
 The policyholder must be advised in writing that coverage may be available and less expensive in the 
admitted market and persons insured by surplus lines carriers are not protected under the Florida 
Insurance Guaranty Act with respect to any right of recovery for the obligation of an insolvent unlicensed 
insurer.
45 
 
                                                            
34 S. 626.916(1)(b), F.S. 
35 S. 626.916(1)(c), F.S. 
36 S. 626.913(4), F.S. 
37 S. 626.921(4), F.S. 
38 S. 626.921(3), F.S. 
39 S. 626.921(5), F.S. 
40 S. 626.921(3), F.S. 
41 Typically, the applicant’s usual insurance agent works with the surplus lines agent to arrange the placement, rather than the applicant 
working directly with the surplus lines agent. 
42 S. 626.914(3), F.S. 
43 Ss. 626.914(4) and 626.916(1)(a), F.S. 
44 S. 626.914(4), F.S. 
45 S. 626.916(1), F.S.  JUMP TO SUMMARY 	ANALYSIS RELEVANT INFORMATION BILL HISTORY 
 	7 
Only four states do not require that an agent make a diligent effort before exporting a policy to a surplus lines 
insurer.
46 Nineteen states require the agent obtain at least three declinations from authorized insurers before 
exporting a policy to a surplus lines insurer.
47 
 
Citizens Property Insurance Corporation  
Citizens Property Insurance Corporation (Citizens) is a state-created, not-for-profit, tax-exempt governmental 
entity whose public purpose is to provide property insurance coverage to those unable to find affordable coverage 
in the voluntary admitted market.
48 Citizens is not a private insurance company.
49 Citizens was statutorily created 
in 2002 when the Florida Legislature combined the state’s two insurers of last resort, the Florida Residential 
Property and Casualty Joint Underwriting Association (RPCJUA) and the Florida Windstorm Underwriting 
Association (FWUA).
50  
 
Citizens operates in accordance with the provisions in s. 627.351(6), F.S., and is governed by a nine-member Board 
of Governors (board) that administers its Plan of Operations. The Plan of Operations is reviewed and approved by 
the Financial Services Commission.
51 The Governor, President of the Senate, Speaker of the House of 
Representatives, and Chief Financial Officer each appoint two members to the board.
52 The Governor appoints an 
additional member who serves solely to advocate on behalf of the consumer.
53 Citizens is subject to regulation by 
the Office of Insurance Regulation (OIR). 
 
Citizens may only appoint as its licensed agents those agents who also hold an appointment by at least three 
insurers who are authorized to write and are actually writing or renewing personal lines residential property 
coverage, commercial residential property coverage, or commercial nonresidential property coverage within the 
state.
54 
 
The Division of Administrative Hearings (DOAH) 
DOAH is a state agency that employs full-time Administrative Law Judges to conduct hearings in most cases in 
which the substantial interests of a person are determined by an agency and which involve a disputed issue of 
material fact.
55 When a state agency proposes to take some action that is adverse to a person, the affected person is 
normally entitled to request an administrative hearing to determine the matter.
56 Requests for hearings are 
initially made to the appropriate state agency.
57 If the case does not involve disputed facts, the agency itself will 
conduct a proceeding and subsequently render a decision.
58 If the request for hearing indicates that the affected 
person disputes facts upon which the proposed action is based, the agency ordinarily refers the case to DOAH for a 
hearing.
59  
 
DOAH provides a hearing conducted by an independent and neutral Administrative Law Judge who thereafter 
enters a Recommendation or Final Order, which is provided to the state agency and the parties in the case. In the 
case of a Recommended Order, the agency reviews the Recommended Order and issues a Final Order which usually 
adopts the Judge's factual findings, but, under certain circumstances, the agency may reject or modify certain legal 
conclusions of the Judge or the recommended penalty, if any. If the Final Order is adverse to the non-agency party, 
an appeal may be taken within a limited time to a District Court of Appeal.
60 
 
                                                            
46 These states are Louisiana, Mississippi, Virgina, and Wisconsin. See Wholesale & Specialty Insurance Association Diligent Effort 
Compliance Chart, https://www.wsia.org/docs/Diligent%20effort%20chart%202-3-17.pdf (last visited Apr. 3, 2025). 
47 Id. Ohio requires five declinations and New Mexico requires four declinations. Idaho and South Carolina require only one declination.  
48 The term “admitted market” means insurance companies licensed to transact insurance in Florida. 
49 S. 627.351(6)(a)1., F.S. 
50 S. 2, ch. 2002-240, Laws of Fla. 
51 S. 627.351(6)(a)2., F.S. 
52 S. 627.351(6)(c)4.a., F.S. 
53 S. 627.351(6)(c)4., F.S. 
54 S. 627.351(6)(c)13., F.S. 
55 Ch. 120, F.S. 
56 S.120.68(1), F.S. 
57 See Uniform Rule 28-106.201(2). 
58 S.120.57(2), F.S. 
59 S.120.57(1), F.S. 
60 S.120.68(2)(a), F.S.  JUMP TO SUMMARY 	ANALYSIS RELEVANT INFORMATION BILL HISTORY 
 	8 
Integration of DOAH in Citizens' Dispute Resolution Process 
Traditionally, disputes between Citizens and its policyholders that couldn't be resolved through informal 
negotiations or traditional alternative dispute resolution methods often resulted in civil suits filed in circuit court.  
In July 2022, Citizens' Board of Governors approved a policy endorsement allowing either the insurer or the 
insured to direct claims disputes to DOAH. This endorsement was subsequently approved by the OIR in August 
2022 and became effective for new and renewing policies on February 1, 2023.
 61 
 
HB 799 (2023) codified Citizens’ authority to include DOAH arbitration in its policy forms and to contract with 
DOAH to conduct claim-related dispute proceedings. Under current law, such proceedings are not governed by ch. 
120, F.S., but are instead subject to ss. 57.105 and 768.79, F.S., allowing for attorney fee awards and settlement 
procedures similar to those in circuit court.
62 
 
General Lines Agent 
A general lines agent
63 is one who sells the following lines of insurance: property;
64 casualty,
65 including 
commercial liability insurance underwritten by a risk retention group, a commercial self-insurance fund,
66 or a 
workers’ compensation self-insurance fund;
67 surety;
68 health;
69 and, marine.
70 The general lines agent may only 
transact health insurance for an insurer that the general lines agent also represents for property and casualty 
insurance. If the general lines agent wishes to represent health insurers that are not also property and casualty 
insurers, they must be licensed as a health insurance agent.
71 Motor vehicle insurance is a type of casualty 
insurance.
72 
 
RECENT LEGISLATION:  
 
YEAR BILL #  HOUSE SPONSOR(S) SENATE SPONSOR OTHER INFORMATION 
   2023    799    Griffitts and Barnaby        Martin The bill was approved by the 
Governor on May 31, 2023.   
 
 
                                                            
61 See Insurance Journal, Citizens Insurance to Begin Using DOAH for Dispute Resolution, July 14, 2022, 
https://www.insurancejournal.com/news/southeast/2022/07/14/675721.htm (last visited Apr. 3, 2025); Insurance Journal, Citizens 
Insurance Adds DOAH Arbitration Option to Policies, Feb. 6, 2023. 
https://www.insurancejournal.com/news/southeast/2023/02/06/706063.htm last visited Apr. 3, 2025).  
62 Ch. 2023-172, § 5, Laws of Fla.; see also § 57.105, 768.79, Fla. Stat. (2023). 
63 S. 626.015(5), F.S. 
64 S. 624.604, F.S. 
65 S. 624.605, F.S. 
66 As defined in s. 624.462, F.S. 
67 Pursuant to s. 624.4621, F.S. 
68 S. 626.606, F.S. 
69 Ss. 624.603 and 627.6482, F.S. 
70 S. 624.607, F.S. 
71 S. 626.829, F.S. 
72 S. 624.605, F.S.  JUMP TO SUMMARY 	ANALYSIS RELEVANT INFORMATION BILL HISTORY 
 	9 
BILL HISTORY 
COMMITTEE REFERENCE ACTION DATE 
STAFF 
DIRECTOR/ 
POLICY CHIEF 
ANALYSIS 
PREPARED BY 
Insurance & Banking 
Subcommittee 
17 Y, 1 N, As CS 3/27/2025 Hamon Herrera 
THE CHANGES ADOPTED BY THE 
COMMITTEE: 
 Removed “diligent effort” and eliminated the requirement that agents 
seek coverage from authorized insurers before placing coverage in the 
surplus lines market, while retaining the required disclosure to 
insureds.  
 Added a change to the Citizens Property Insurance Corporation DOAH 
arbitration provision to require Citizens to offer policyholders the 
option, at issuance or renewal, to resolve claim disputes through 
arbitration before the Division of Administrative Hearings, with specific 
notice and selection requirements.  
 Removed other provisions related to surplus lines insurance, including 
codification of certain requirements in the Surplus Lines Law, post-loss 
benefit assignments, insurer nonjoinder, surplus lines agent licensing, 
and quarterly affidavit submissions. 
Civil Justice & Claims 
Subcommittee 
14 Y, 0 N 4/3/2025 Jones Mawn 
Commerce Committee 	24 Y, 0 N, As CS 4/22/2025 Hamon Herrera 
THE CHANGES ADOPTED BY THE 
COMMITTEE: 
 Authorized the Florida Department of Law Enforcement (FDLE) to 
process background checks for insurance personnel. 
 Required fair, documented affiliate compensation; authorized the OIR 
to mandate a fee-for-service model beginning July 2026; required OIR 
to approve payments, dividends, and capital transfers to affiliates. 
 Required all affiliate payments to comply with new standards. 
 Reduced the coursework requirement for general lines agent licensure 
from 200 to 60 hours. 
 
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THIS BILL ANALYSIS HAS BEEN UPDATED TO INCORPORATE ALL OF THE CHANGES DESCRIBED ABOVE. 
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