LEGISLATIVE SERVICES AGENCY
OFFICE OF FISCAL AND MANAGEMENT ANALYSIS
FISCAL IMPACT STATEMENT
LS 6280 NOTE PREPARED: Nov 19, 2024
BILL NUMBER: SB 169 BILL AMENDED:
SUBJECT: Call Center Worker and Consumer Protection.
FIRST AUTHOR: Sen. Niezgodski BILL STATUS: As Introduced
FIRST SPONSOR:
FUNDS AFFECTED:XGENERAL IMPACT: State
XDEDICATED
XFEDERAL
Summary of Legislation: This bill requires an employer to notify the Indiana Economic Development
Corporation (IEDC) if the employer intends to relocate a call center. It requires, for all contracts entered into
or renewed on or after July 1, 2025, that all call center or customer service work for the state be performed
entirely within the United States. It also requires the IEDC to compile a list of all employers that relocate a
call center to a foreign country and to disqualify employers on that list from state grants, loans, and tax
credits.
Effective Date: July 1, 2025.
Explanation of State Expenditures: State Contracts: For contracts entered into on or after July 1, 2025,
each state executive agency must ensure that all call center and customer service work is performed entirely
within the state. It also places similar requirements on contractors providing customer service functions for
the state. This provision could potentially increase state expenditures if call center and customer service work
is currently performed outside of the state at a lower cost than what could be completed within the state.
Executive branch agencies receive operating funding from the state General Fund, dedicated funds, and
federal funds.
IEDC: The IEDC may be able to use existing staff and resources to implement the bill’s requirements. If
necessary, additional funds and resources could be supplied through existing staff and resources currently
being used in another program or with new appropriations. The source of any additional funds and resources
would depend on legislative and administrative actions.
Explanation of State Revenues: Recapture: If an employer is found in violation of the bill’s provisions, the
IEDC is required to recapture any grant, loan, or tax credit the employer received after June 30, 2025. The
amount of additional revenue is indeterminable. The revenue would depend on the number of employers who
relocate a call center and have received a state incentive. Employers in violation of the bill are also ineligible
to receive a state grant, loan, or tax credit for five to seven years after the date they relocated a call center.
Explanation of Local Expenditures:
SB 169 1 Explanation of Local Revenues:
State Agencies Affected: All executive branch agencies; IEDC.
Local Agencies Affected:
Information Sources:
Fiscal Analyst: Nate Bodnar, 317-234-9476.
SB 169 2