UNOFFICIAL COPY 23 RS BR 1262
Page 1 of 1
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AN ACT relating to public agency telecommunications. 1
Be it enacted by the General Assembly of the Commonwealth of Kentucky: 2
ď˘SECTION 1. A NEW SECTION OF KRS CHAPTER 61 IS CREATED TO 3
READ AS FOLLOWS: 4
(1) For the purposes of this section, "public agency" means every: 5
(a) State office, department, officer, bureau, board, commission, and authority; 6
(b) Legislative board, commission, committee, and officer; or 7
(c) County and city governing body, council, school district board, special 8
district board, municipal corporation, or any board department, committee, 9
subcommittee, ad hoc committee, council, or agency thereof. 10
(2) Each public agency shall establish procedures for incoming telephone calls. The 11
procedures shall include requiring any public agency's telephone: 12
(a) Line to be answered within ten (10) rings during regular business hours; 13
and 14
(b) System software to allow for a caller to speak to a live person during regular 15
business hours. 16
These requirements shall be met in every office where staff is available, unless 17
compliance would require overtime or compensatory time. 18
(3) The judicial branch of state government may establish procedures for incoming 19
telephone calls. 20