HLS 12RS-2013 ORIGINAL
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CODING: Words in struck through type are deletions from existing law; words underscored
are additions.
Regular Session, 2012
HOUSE BILL NO. 1069
BY REPRESENTATIVE TIM BURNS
STATE AGENCIES: Requires state departments and agencies that provide services via a
website to provide for a customer satisfaction survey, user comments, and agency
responses on the website
AN ACT1
To enact Chapter 21 of Title 49 of the Louisiana Revised Statutes of 1950, to be comprised2
of R.S. 49:1311 through 1315, relative to state departments, offices, and agencies3
that provide services by means of a website; to require that such departments,4
offices, and agencies include a customer satisfaction survey on the website and5
provide for website users to submit comments and for the department, office, or6
agency to respond on the website; to require certain contact information on such7
websites; to provide for implementation and oversight; and to provide for related8
matters.9
Be it enacted by the Legislature of Louisiana:10
Section 1. Chapter 21 of Title 49 of the Louisiana Revised Statutes of 1950,11
comprised of R.S. 49:1311 through 1315, is hereby enacted to read as follows: 12
CHAPTER 21. STATE DEPARTMENT , OFFICE, AND AGENCY WEBSITES13
§1311. Applicability14
A. Each state agency that provides services to the public by means of a15
website that enables a website user to submit information, questions, or comments16
by means of the website to the state agency shall comply with the provisions of this17
Chapter.18 HLS 12RS-2013 ORIGINAL
HB NO. 1069
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B. For purposes of this Chapter:1
(1) "Provides services" means issues or provides credentials, licenses,2
insignia, forms to be completed and submitted to the agency, or other items or3
products otherwise provided to agency clients in the course of agency business;4
receives applications, filings, or submissions; or receives and responds to questions5
submitted by individuals to the agency.6
(2) "State agency" means each department in the executive branch of state7
government, each office in a department in the executive branch of state government,8
and each agency in the executive branch of state government, including those in9
executive branch departments and those in the office of the governor and the office10
of the lieutenant governor.11
§1312. State agency websites used for agency services; requirements12
Each state agency to which this Chapter is applicable as provided in R.S.13
49:1311 shall provide the following on the website through which it provides14
services:15
(1) A customer satisfaction survey by which a website user may submit to16
the state agency and post on the website a rating of the service the website user17
received from the state agency and comments on such service.18
(2) The ability for the state agency to submit and post on the website19
responses to comments on the service received submitted by website users.20
(3) Contact information, including the name of one or more persons at the21
respective state agency; a mailing address; an e-mail address; a website address; and22
a phone number.23
§1313. Implementation; rules and regulations24
The commissioner of administration shall take appropriate action to provide25
for implementation of this Chapter and may adopt rules and regulations in26
accordance with the Administrative Procedure Act necessary for such27
implementation.28 HLS 12RS-2013 ORIGINAL
HB NO. 1069
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§1314. Legislative auditor; compliance1
The legislative auditor shall work with the commissioner of administration2
to ensure that each state agency complies with the provisions of this Chapter.3
§1315. Implementation4
For any service that is being offered via an agency website prior to January5
1, 2013, the requirements of this Chapter become applicable on January 1, 2013. For6
an agency website that becomes operational and for a service that is added to an7
agency website on or after January 1, 2013, the requirements of this Chapter become8
applicable at the time a service is offered via the website.9
DIGEST
The digest printed below was prepared by House Legislative Services. It constitutes no part
of the legislative instrument. The keyword, one-liner, abstract, and digest do not constitute
part of the law or proof or indicia of legislative intent. [R.S. 1:13(B) and 24:177(E)]
Tim Burns HB No. 1069
Abstract: Requires each state department, office, and agency that provides services to the
public through a website that enables a website user to submit information,
questions, or comments to provide on the website: a customer service survey for
users to submit and post on the website a rating of the service received and
comments on such service; the ability for the department, office, or agency to submit
and post responses to such comments; and contact information.
Proposed law requires each state agency that provides services to the public through a
website that enables a website user to submit information, questions, or comments to the
agency via the website to provide for certain content on the website as follows:
(1)Provides that "state agency" includes each department, office, or agency in the
executive branch of state government. Provides that "provides services" means
issues or provides credentials, licenses, insignia, forms to be completed and
submitted to the agency, or other items or products otherwise provided to agency
clients in the course of agency business; or receives applications, filings, or
submissions; or receives and responds to questions submitted by individuals to the
agency.
(2)Requires each state agency to which proposed law is applicable as provided above
to provide the following on the website through which it provides services by not
later than Jan. 1, 2013:
(a)A customer satisfaction survey by which a website user may submit to the
agency and post on the website a rating of and comments on the service the
website user received from the agency.
(b)The ability for the agency to submit and post on the website responses to
comments on the service received submitted by website users. HLS 12RS-2013 ORIGINAL
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(c)Contact information, including the name of one or more agency contacts; a
mailing address; an e-mail address; a website address; and a phone number.
(3)Requires the commissioner of administration to take appropriate action to provide
for implementation of proposed law and authorizes him to adopt rules and
regulations in accordance with the Administrative Procedure Act necessary therefor.
(4)Requires the legislative auditor to work with the commissioner of administration to
ensure that each state agency complies with proposed law.
(5)Requires implementation by Jan. 1, 2013, if the website is in operation and the
service offered on Jan. 1, 2013. Otherwise requires implementation at the time the
service is offered via a website.
(Adds R.S. 49:1311-1315)