HLS 22RS-988 ENGROSSED 2022 Regular Session HOUSE BILL NO. 987 BY REPRESENTATIVE DESHOTEL PRIVACY: Provides relative to the protection of data 1 AN ACT 2To amend and reenact R.S. 44:4.1(B)(35) and to enact Chapter 12-B of Title 51 of the 3 Louisiana Revised Statutes of 1950, to be comprised of R.S. 51:1381 through 1397, 4 relative to data privacy; to provide definitions; to provide for applicability; to 5 provide for consumer rights; to require a response to a request; to provide for the 6 responsibilities of a processor and a controller; to provide for deidentified data; to 7 provide limitations; to provide for investigative powers; to provide for enforcement; 8 to provide for a civil fine; to provide for a data assessment; to provide for a public 9 records exception; to create an account; to require a report; and to provide for related 10 matters. 11Be it enacted by the Legislature of Louisiana: 12 Section 1. R.S. 44:4.1(B)(35) is hereby amended and reenacted to read as follows: 13 §4.1. Exceptions 14 * * * 15 B. The legislature further recognizes that there exist exceptions, exemptions, 16 and limitations to the laws pertaining to public records throughout the revised 17 statutes and codes of this state. Therefore, the following exceptions, exemptions, and 18 limitations are hereby continued in effect by incorporation into this Chapter by 19 citation: 20 * * * Page 1 of 30 CODING: Words in struck through type are deletions from existing law; words underscored are additions. HLS 22RS-988 ENGROSSED HB NO. 987 1 (35) R.S. 51:710.2(B), 705, 706, 936, 1395, 1404, 1926, 1934, 2113, 2182, 2 2262, 2318, 2389 3 * * * 4 Section 2. Chapter 12-B of Title 51 of the Louisiana Revised Statutes of 1950, 5comprised of R.S. 51:1381 through 1397, is hereby enacted to read as follows: 6 CHAPTER 12-B. LOUISIANA CONSUMER PRIVACY ACT 7 §1381. Short title 8 This Chapter shall be known and may be cited as the "Louisiana Consumer 9 Privacy Act". 10 §1382. Definitions 11 As used in this Chapter, the following words have the following meanings: 12 (1) "Account" means the consumer privacy restricted account established in 13 R.S. 51:1395. 14 (2) "Affiliate" means an entity that satisfies either of the following criteria: 15 (a) Controls, is controlled by, or is under common control with another 16 entity. 17 (b) Shares common branding with another entity. 18 (3) "Aggregated data" means information that relates to a group or category 19 of consumers that satisfies all of the following criteria: 20 (a) All individual consumer identities have been removed from the 21 information. 22 (b) The information is not linked or reasonably linkable to any consumer. 23 (4) "Air carrier" means the same as that term is defined in 49 U.S.C. 40102. 24 (5) "Authenticate" means to use reasonable means to determine that a 25 consumer's request to exercise the rights described in R.S. 51:1385 is made by the 26 consumer who is entitled to exercise those rights. 27 (6)(a) "Biometric data" means data generated by automatic measurements of 28 an individual's unique physical, physiological, or biological characteristics that allow 29 or confirm the unique identity of a specific individual. 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HLS 22RS-988 ENGROSSED HB NO. 987 1 (b) "Biometric data" includes data described in Subparagraph (a) of this 2 Paragraph that is generated by automatic measurements of an individual's fingerprint, 3 voiceprint, eye retinas, irises, or any other unique biological pattern or characteristic 4 that is used to identify a specific individual. 5 (c) "Biometric data" does not include any of the following: 6 (i) A physical or digital photograph. 7 (ii) A video or audio recording. 8 (iii) Information captured from a patient in a healthcare setting. 9 (iv) Information collected, used, or stored for treatment, payment, or 10 healthcare operations as those terms are defined in 45 CFR Parts 160, 162, and 164. 11 (7) "Business associate" means the same as that term is defined in 45 CFR 12 160.103. 13 (8) "Child" means an individual younger than thirteen years old. 14 (9)(a) "Consent" means a clear and affirmative act by a consumer that 15 unambiguously indicates the consumer's voluntary, specific, and informed agreement 16 to allow a person to process personal data related to the consumer. 17 (b) "Consent" does not include the following: 18 (i) Acceptance of general or broad terms of use or a similar document that 19 contains descriptions of personal data processing along with other unrelated 20 information. 21 (ii) Hovering over, muting, pausing, or closing a given piece of content. 22 (10)(a) "Consumer" means an individual who is a resident of this state acting 23 in an individual or household context. 24 (b) "Consumer" does not include an individual acting in an employment or 25 commercial context. 26 (11) "Control" or "controlled" as used in Paragraph (2) of this Section means 27 any of the following: 28 (a) Ownership of, or the power to vote with, more than fifty percent of the 29 outstanding shares of any class of voting securities of an entity. 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HLS 22RS-988 ENGROSSED HB NO. 987 1 (b) Control in any manner over the election of a majority of the directors or 2 of the individuals exercising similar functions. 3 (c) The power to exercise controlling influence of the management of an 4 entity. 5 (12) "Controller" means a person doing business in this state who determines 6 the purposes for and the means by which personal data is processed, regardless of 7 whether the person makes the determination alone or with others. 8 (13) "Covered entity" means the same as that term is defined in 45 CFR 9 160.103. 10 (14) "Deidentified data" means data that satisfies all of the following criteria: 11 (a) Cannot reasonably be used to infer information about, or otherwise be 12 linked to, an identified individual, device, or household. 13 (b) Is possessed by a controller who does all of the following: 14 (i) Takes reasonable measures to ensure that a person cannot associate the 15 data with an individual. 16 (ii) Publicly commits to maintain and use the data only in its deidentified 17 form and further commits to not attempt to reidentify the data. 18 (iii) Contractually obligates any recipients of the data to comply with the 19 requirements described in this Subparagraph. 20 (15) "Director" means the director of the consumer protection section of the 21 Department of Justice. 22 (16) "Division" means the consumer protection section of the Department 23 of Justice. 24 (17) "Governmental entity" means any board, authority, commission, 25 department, office, division, or agency of this state or any of its local political 26 subdivisions. 27 (18) "Healthcare facility" means an institution providing medical services 28 or a healthcare setting, including but not limited to a hospital or other licensed 29 inpatient center, an ambulatory surgical or treatment center, a skilled nursing center, Page 4 of 30 CODING: Words in struck through type are deletions from existing law; words underscored are additions. HLS 22RS-988 ENGROSSED HB NO. 987 1 a residential treatment center, a rehabilitation center, and a diagnostic, laboratory, or 2 imaging center. 3 (19) "Healthcare provider" means any person licensed, certified, or 4 registered in this state to provide healthcare services, including but not limited to 5 physicians, hospitals, home health agencies, chiropractors, pharmacies, and dentists. 6 (20) "Identified individual" or "identifiable individual" means an individual 7 who can be readily identified, either directly or indirectly, in particular or by 8 reference to an identifier such as a name, an identification number, specific 9 geolocation data, or an online identifier. 10 (21) "Institution of higher education" means a public or private institution 11 of higher education. 12 (22) "Local political subdivision" means a parish, municipality, and any 13 other unit of local government, including but not limited to a school board or a 14 special district, authorized by law to perform governmental functions. 15 (23) "Nonprofit corporation" means any of the following: 16 (a) A corporation incorporated in accordance with the laws of this state and 17 subject to the provisions of the Nonprofit Corporation Law, R.S. 12:01 et seq. 18 (b) A corporation incorporated in accordance with the laws of another state 19 that would be considered a nonprofit corporation if it were incorporated in 20 accordance with the laws of this state. 21 (24)(a) "Personal data" means information that is linked or reasonably 22 linkable to an identified individual or an identifiable individual. 23 (b) "Personal data" does not include deidentified data. 24 (25) "Process" means an operation or set of operations performed on 25 personal data, including but not limited to collection, use, storage, disclosure, 26 analysis, deletion, or modification of personal data. 27 (26) "Processor" means a person who processes personal data on behalf of 28 a controller. 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HLS 22RS-988 ENGROSSED HB NO. 987 1 (27) "Protected health information" means the same as that term is defined 2 in 45 CFR 160.103. 3 (28) "Publicly available information" means information that satisfies any 4 of the following criteria: 5 (a) Is lawfully obtained by a person from a record of a governmental entity. 6 (b) Is obtained by a person who reasonably believes a consumer or a widely- 7 distributed media source has lawfully made available to the general public. 8 (c) Is obtained from a person to whom the consumer disclosed the 9 information, if the consumer has not restricted the information to a specific audience. 10 (29) "Right" means a consumer right described in R.S. 51:1385. 11 (30)(a) "Sale", "sell", or "sold" means the exchange of personal data for 12 monetary or other valuable consideration by a controller to a third party. 13 (b) "Sale", "sell", or "sold" does not include: 14 (i) A controller's disclosure of personal data to a processor who processes the 15 personal data on behalf of the controller. 16 (ii) A controller's disclosure of personal data to an affiliate of the controller. 17 (iii) Considering the context in which the consumer provided the personal 18 data to the controller, a controller's disclosure of personal data to a third party if the 19 purpose is consistent with a consumer's reasonable expectations. 20 (iv) The disclosure or transfer of personal data if a consumer directs a 21 controller to do either of the following: 22 (aa) Disclose the personal data. 23 (bb) Interact with one or more third parties. 24 (v) A consumer's disclosure of personal data to a third party for the purpose 25 of providing a product or service requested by the consumer or a parent or legal 26 guardian of a child. 27 (vi) The disclosure of information, if the consumer satisfies all of the 28 following criteria: Page 6 of 30 CODING: Words in struck through type are deletions from existing law; words underscored are additions. HLS 22RS-988 ENGROSSED HB NO. 987 1 (aa) Intentionally makes available to the general public via a channel of mass 2 media. 3 (bb) Does not restrict the information to a specific audience. 4 (vii) A controller's transfer of personal data to a third party as an asset that 5 is part of a proposed or actual merger, an acquisition, or a bankruptcy in which the 6 third party assumes control of all or part of the controller's assets. 7 (31)(a) "Sensitive data" means any of the following: 8 (i) Personal data that reveals any of the following: 9 (aa) An individual's racial or ethnic origin. 10 (bb) An individual's religious beliefs. 11 (cc) An individual's sexual orientation. 12 (dd) An individual's citizenship or immigration status. 13 (ee) Information regarding an individual's medical history, mental or 14 physical health condition, or medical treatment or diagnosis by a healthcare 15 professional. 16 (ii) The processing of genetic personal data or biometric data, if the 17 processing is for the purpose of identifying a specific individual. 18 (iii) Specific geolocation data. 19 (iv) Biometric data. 20 (b) "Sensitive data" does not include personal data that reveals any of the 21 following, if processed in the manner provided: 22 (i) Racial or ethnic origin, if the personal data is processed by a video 23 communication service. 24 (ii) Any information regarding an individual's medical history, mental or 25 physical health condition, or medical treatment or diagnosis by a healthcare 26 professional, if the personal data is processed by a person licensed to provide health 27 care in accordance with the laws of this state. 28 (32)(a) "Specific geolocation data" means information derived from 29 technology, including global positioning system level latitude and longitude Page 7 of 30 CODING: Words in struck through type are deletions from existing law; words underscored are additions. HLS 22RS-988 ENGROSSED HB NO. 987 1 coordinates, that directly identifies an individual's specific location, accurate within 2 a radius of one thousand eight hundred fifty feet or fewer. 3 (b) "Specific geolocation data" does not include either of the following: 4 (i) The content of a communication. 5 (ii) Any data generated by or connected to advanced utility metering 6 infrastructure systems or equipment for use by a utility. 7 (33)(a) "Targeted advertising" means displaying an advertisement to a 8 consumer where the advertisement is selected based on personal data obtained from 9 the consumer's activities over time and across nonaffiliated websites or online 10 applications to predict the consumer's preferences or interests. 11 (b) "Targeted advertising" does not include any of the following: 12 (i) Advertising based on a consumer's activities within a controller's website 13 or online application or any affiliated website or online application. 14 (ii) Advertising based on the context of a consumer's current search query 15 or visit to a website or online application. 16 (iii) Advertising directed to a consumer in response to the consumer's request 17 for information, products, services, or feedback. 18 (iv) Processing personal data solely to measure or report on advertising 19 performance, advertising reach, or advertising frequency. 20 (34) "Third party" means a person other than the following: 21 (a) The consumer, controller, or processor. 22 (b) An affiliate or contractor of the controller or the processor. 23 (35) "Trade secret" means information, including a formula, pattern, 24 compilation, program, device, method, technique, or process that satisfies all of the 25 following criteria: 26 (a) Derives independent economic value, actual or potential, from not being 27 generally known or readily ascertainable by proper means by other persons who can 28 obtain economic value from the information's disclosure or use. Page 8 of 30 CODING: Words in struck through type are deletions from existing law; words underscored are additions. HLS 22RS-988 ENGROSSED HB NO. 987 1 (b) Is the subject of efforts that are reasonable under the circumstances to 2 maintain the information's secrecy. 3 §1383. Applicability 4 A. The provisions of this Chapter apply to any controller or processor who 5 conducts business in this state or produces a product or service that is targeted to 6 consumers who are residents of this state who satisfy both of the following: 7 (1) Has annual revenue of twenty-five million dollars or more. 8 (2) Satisfies any of the following criteria: 9 (a) During a calendar year, controls or processes the personal data of at least 10 one hundred thousand consumers. 11 (b) Derives over fifty percent of the entity's gross revenue from the sale of 12 personal data and controls or processes the personal data of twenty-five thousand or 13 more consumers. 14 B. The provisions of this Chapter do not apply to any of the following: 15 (1) A governmental entity or a third party under contract with a 16 governmental entity when the third party is acting on behalf of the governmental 17 entity. 18 (2) A tribe. 19 (3) An institution of higher education. 20 (4) A nonprofit corporation. 21 (5) A covered entity. 22 (6) A business associate. 23 (7) Protected health information for purposes of the Health Insurance 24 Portability and Accountability Act of 1996, 42 U.S.C. 1320d et seq., and related 25 regulations. 26 (8) Patient identifying information for purposes of 42 CFR Part 2. 27 (9) Identifiable private information for purposes of the Federal Policy for the 28 Protection of Human Subjects, 45 CFR Part 46. Page 9 of 30 CODING: Words in struck through type are deletions from existing law; words underscored are additions. HLS 22RS-988 ENGROSSED HB NO. 987 1 (10) Identifiable private information or personal data collected as part of 2 human subjects research pursuant to or under the same standards as either of the 3 following: 4 (a) The good clinical practice guidelines issued by the International Council 5 for Harmonisation. 6 (b) The Protection of Human Subjects as provided in 21 CFR Part 50 and 7 Institutional Review Boards as provided in 21 CFR Part 56. 8 (11) Personal data used or shared in research conducted in accordance with 9 one or more of the requirements described in Paragraph (9) of this Subsection. 10 (12) Information and documents created specifically for, and collected and 11 maintained by the Louisiana Department of Health. 12 (13) Information and documents created for purposes of the Health Care 13 Quality Improvement Act of 1986, 42 U.S.C. 11101 et seq., and related regulations. 14 (14) Patient safety work product for purposes of 42 CFR Part 3. 15 (15) Information that satisfies all of the following criteria: 16 (a) Deidentified in accordance with the requirements for deidentification set 17 forth in 45 CFR Part 164. 18 (b) Derived from any of the healthcare-related information listed in 19 Paragraphs (7) through (14) of this Subsection. 20 (16) Information originating from or indistinguishably intermingled with 21 information provided for in Paragraphs (7) through (14) of this Subsection that is 22 maintained by either of the following: 23 (a) A healthcare facility or healthcare provider. 24 (b) A program or a qualified service organization as defined in 42 CFR 2.11. 25 (17) Information used only for public health activities and purposes as 26 described in 45 CFR 164.512. 27 (18)(a) An activity by any of the following, if all of the criteria provided in 28 Subparagraphs (b) and (c) of this Paragraph are satisfied: 29 (i) A consumer reporting agency, as defined in 15 U.S.C. Sec. 1681a. Page 10 of 30 CODING: Words in struck through type are deletions from existing law; words underscored are additions. HLS 22RS-988 ENGROSSED HB NO. 987 1 (ii) A furnisher of information, as set forth in 15 U.S.C. Sec. 1681s-2, who 2 provides information for use in a consumer report, as defined in 15 U.S.C. Sec. 3 1681a. 4 (iii) A user of a consumer report, as set forth in 15 U.S.C. Sec. 1681b. 5 (b) The activity is subject to regulation under the federal Fair Credit 6 Reporting Act, 15 U.S.C. 1681 et seq. 7 (c) The activity involves the collection, maintenance, disclosure, sale, 8 communication, or use of any personal data that bears on any of the following 9 relative to the consumer: 10 (i) Credit worthiness. 11 (ii) Credit standing. 12 (iii) Credit capacity. 13 (iv) Character. 14 (v) General reputation. 15 (vi) Personal characteristics. 16 (vii) Mode of living. 17 (19) A financial institution or an affiliate of a financial institution governed 18 by, or personal data collected, processed, sold, or disclosed in accordance with, Title 19 V of the Gramm-Leach-Bliley Act, 15 U.S.C. 6801 et seq. and related regulations. 20 (20) Personal data collected, processed, sold, or disclosed in accordance with 21 the Driver's Privacy Protection Act of 1994, 18 U.S.C. 2721 et seq. 22 (21) Personal data regulated by the Family Education Rights and Privacy 23 Act, 20 U.S.C. 1232g and related regulations. 24 (22) Personal data collected, processed, sold, or disclosed in accordance with 25 the Farm Credit Act of 1971, 12 U.S.C. 2001 et seq. 26 (23) Data that is processed or maintained in any of the following manners: 27 (a) In the course of an individual applying to, being employed by, or acting 28 as an agent or independent contractor of a controller, processor, or third party, to the 29 extent the collection and use of the data are related to the individual's role. Page 11 of 30 CODING: Words in struck through type are deletions from existing law; words underscored are additions. HLS 22RS-988 ENGROSSED HB NO. 987 1 (b) As the emergency contact information of an individual described in 2 Subparagraph (a) of this Paragraph and used for emergency contact purposes. 3 (c) To administer benefits for another individual relating to an individual 4 described in Subparagraph (a) of this Paragraph and used for the purpose of 5 administering the benefits. 6 (24) An individual's processing of personal data for purely personal or 7 household purposes. 8 (25) An air carrier. 9 C. A controller is in compliance with any obligation to obtain parental 10 consent pursuant to this Chapter if the controller complies with the verifiable 11 parental consent mechanisms as provided in the Children's Online Privacy Protection 12 Act, 15 U.S.C. 6501 et seq. and the act's implementing regulations and exemptions. 13 D. This Chapter does not require a person to take any action in conflict with 14 the Health Insurance Portability and Accountability Act of 1996, 42 U.S.C. 1320d 15 et seq. or related regulations. 16 §1384. Preemption 17 A. The provisions of this Chapter supersede and preempt any ordinance, 18 resolution, rule, or other regulation adopted by a local political subdivision regarding 19 the processing of personal data by a controller or processor. 20 B. Any reference to federal law in this Chapter includes any rules or 21 regulations promulgated pursuant to that federal law. 22 §1385. Consumer rights 23 A. A consumer has the right to do all of the following: 24 (1) Confirm whether a controller is processing the consumer's personal data. 25 (2) Access the consumer's personal data. 26 (3) Obtain a copy of the consumer's personal data, that the consumer 27 previously provided to the controller, in a format that satisfies all of the following: 28 (a) To the extent technically feasible, is portable. 29 (b) To the extent practicable, is readily usable. Page 12 of 30 CODING: Words in struck through type are deletions from existing law; words underscored are additions. HLS 22RS-988 ENGROSSED HB NO. 987 1 (c) Allows the consumer to transmit the data to another controller without 2 impediment, if the processing is carried out by automated means. 3 (4) Correct inaccuracies in the consumer's personal data. 4 (5) Delete the consumer's personal data. 5 (6) A consumer has the right to opt out of the processing of the consumer's 6 personal data for either of the following purposes: 7 (a) Targeted advertising. 8 (b) The sale of personal data. 9 B. Nothing in this Section requires a person to cause a breach of a security 10 system as defined in R.S. 51:3073. 11 §1386. Exercising consumer rights 12 A. A consumer may exercise a right provided for in R.S. 51:1385 by 13 submitting a request to a controller, by means prescribed by the controller, 14 specifying the right the consumer intends to exercise. 15 B. In the case of processing personal data concerning a known child, the 16 parent or legal guardian of the known child shall exercise a right on the child's 17 behalf. 18 C. In the case of processing personal data concerning a consumer subject to 19 a guardianship, conservatorship, or other protective arrangement, the guardian or the 20 conservator of the consumer shall exercise a right on the consumer's behalf. 21 §1387. Controller's response to request 22 A. Subject to the other provisions of this Chapter, a controller shall comply 23 with a consumer's request to exercise a right pursuant to R.S. 51:1386. 24 B.(1) Within forty-five days of receiving a request to exercise a right, the 25 controller shall do both of the following: 26 (a) Take action on the consumer's request. 27 (b) Inform the consumer of any action taken on the consumer's request. 28 (2) The controller may extend the initial forty-five-day period by an 29 additional forty-five days, if reasonably necessary due to the complexity of the Page 13 of 30 CODING: Words in struck through type are deletions from existing law; words underscored are additions. HLS 22RS-988 ENGROSSED HB NO. 987 1 request or the volume of the requests received by the controller. The controller may 2 extend the period only once. 3 (3) If a controller extends the initial forty-five-day period, before the initial 4 forty-five-day period expires, the controller shall do all of the following: 5 (a) Inform the consumer of the extension, including the length of the 6 extension. 7 (b) Provide the reasons the extension is reasonably necessary as described 8 in Paragraph (2) of this Subsection. 9 (4) The forty-five-day period does not apply if the controller reasonably 10 suspects the consumer's request is fraudulent, and the controller is not able to 11 authenticate the request before the forty-five-day period expires. 12 (5) If, in accordance with the provision of this Section, a controller chooses 13 not to take action on a consumer's request, the controller shall, within forty-five days 14 after the day on which the controller receives the request, inform the consumer of the 15 reasons for not taking action. 16 D.(1) A controller may not charge a fee for information in response to a 17 request, unless the request is the consumer's second or subsequent request during the 18 same twelve-month period. 19 (2)(a) Notwithstanding Paragraph (1) of this Subsection, a controller may 20 charge a reasonable fee to cover the administrative costs of complying with a request 21 or may refuse to act on a request, if any of the following is true: 22 (i) The request is excessive, repetitive, technically infeasible, or manifestly 23 unfounded. 24 (ii) The controller reasonably believes the consumer's primary purpose in 25 submitting the request was something other than exercising a right. 26 (iii) The request, individually or as part of an organized effort, harasses, 27 disrupts, or imposes an undue burden on the resources of the controller's business. Page 14 of 30 CODING: Words in struck through type are deletions from existing law; words underscored are additions. HLS 22RS-988 ENGROSSED HB NO. 987 1 (b) A controller who charges a fee or refuses to act in accordance with this 2 Subsection bears the burden of demonstrating the request satisfied one or more of the 3 criteria described in Subparagraph (D)(2)(a) of this Subsection. 4 E. If a controller is unable to authenticate a consumer request to exercise a 5 right described in R.S. 51:1385 using commercially-reasonable efforts, the controller 6 is not required to comply with the request and may request that the consumer provide 7 additional information reasonably necessary to authenticate the request. 8 §1388. Responsibility according to role 9 A. A processor shall do both of the following: 10 (1) Adhere to the controller's instructions. 11 (2) Taking into account the nature of the processing and information 12 available to the processor, by appropriate technical and organizational measures, 13 insofar as reasonably practicable, assist the controller in meeting the controller's 14 obligations, including obligations related to the security of processing personal data 15 and notification of a breach of a security system described in R.S. 51:3073. 16 B. Before a processor performs processing on behalf of a controller, the 17 processor and controller shall enter into a contract that satisfies all of the following 18 criteria: 19 (1) Clearly sets forth instructions for processing personal data, the nature and 20 purpose of the processing, the type of data subject to processing, the duration of the 21 processing, and the parties' rights and obligations. 22 (2) Requires the processor to ensure each person processing personal data 23 is subject to a duty of confidentiality with respect to the personal data. 24 (3) Requires the processor to engage any subcontractor pursuant to a written 25 contract that requires the subcontractor to meet the same obligations as the processor 26 with respect to the personal data. 27 C.(1) Determining whether a person is acting as a controller or processor 28 with respect to a specific processing of data is a fact-based determination that 29 depends upon the context in which personal data is to be processed. Page 15 of 30 CODING: Words in struck through type are deletions from existing law; words underscored are additions. HLS 22RS-988 ENGROSSED HB NO. 987 1 (2) A processor that adheres to a controller's instructions with respect to a 2 specific processing of personal data remains a processor. 3 §1389. Responsibilities of controllers 4 A.(1) A controller shall provide consumers with a reasonably accessible and 5 clear privacy notice that includes all of the following: 6 (a) The categories of personal data processed by the controller. 7 (b) The purposes for which the categories of personal data are processed. 8 (c) How consumers may exercise a right. 9 (d) The categories of personal data that the controller shares with third 10 parties, if any. 11 (e) The categories of third parties, if any, with whom the controller shares 12 personal data. 13 (2) If a controller sells a consumer's personal data to one or more third 14 parties or engages in targeted advertising, the controller shall clearly and 15 conspicuously disclose to the consumer the manner in which the consumer may 16 exercise the right to opt out of each of the following: 17 (a) Processing for targeted advertising. 18 (b) Sale of the consumer's personal data. 19 B.(1) A controller shall establish, implement, and maintain reasonable 20 administrative, technical, and physical data security practices designed to satisfy all 21 of the following criteria: 22 (a) Protect the confidentiality and integrity of personal data. 23 (b) Reduce reasonably foreseeable risks of harm to consumers relating to the 24 processing of personal data. 25 (2) Considering the controller's business size, scope, and type, a controller 26 shall use data security practices that are appropriate for the volume and nature of the 27 personal data at issue. Page 16 of 30 CODING: Words in struck through type are deletions from existing law; words underscored are additions. HLS 22RS-988 ENGROSSED HB NO. 987 1 C. Except as otherwise provided for in this Chapter, a controller shall not 2 process sensitive data collected from a consumer without doing either of the 3 following: 4 (1) Presenting the consumer with clear notice and an opportunity to opt out 5 of the processing, prior to the data being processed. 6 (2) Processing the data in accordance with the Children's Online Privacy 7 Protection Act, 15 U.S.C. 6501 et seq., and the act's implementing regulations and 8 exemptions, in the case of the processing of personal data concerning a known child. 9 D.(1) A controller may not discriminate against a consumer for exercising 10 a right by doing any of the following: 11 (a) Denying a good or service to the consumer. 12 (b) Charging the consumer a different price or rate for a good or service. 13 (c) Providing the consumer a different level of quality of a good or service. 14 (2) This Subsection does not prohibit a controller from offering a different 15 price, rate, level, quality, or selection of a good or service to a consumer, including 16 offering a good or service for no fee or at a discount, if either of the following is true: 17 (a) The consumer has opted out of targeted advertising. 18 (b) The offer is related to the consumer's voluntary participation in a bona 19 fide loyalty, rewards, premium features, discounts, or club card program. 20 E. A controller is not required to provide a product, service, or functionality 21 to a consumer if all of the following are satisfied: 22 (1) The consumer's personal data is or the processing of the consumer's 23 personal data is reasonably necessary for the controller to provide the consumer the 24 product, service, or functionality. 25 (2) The consumer does not do either of the following: 26 (a) Provide the consumer's personal data to the controller. 27 (b) Allow the controller to process the consumer's personal data. 28 F. Any provision of a contract that purports to waive or limit a consumer's 29 right in accordance with this Chapter is absolutely null. Page 17 of 30 CODING: Words in struck through type are deletions from existing law; words underscored are additions. HLS 22RS-988 ENGROSSED HB NO. 987 1 §1390. Processing deidentified data 2 A. The provisions of this Chapter do not require a controller or processor to 3 do any of the following: 4 (1) Reidentify deidentified data. 5 (2) Maintain data in identifiable form or obtain, retain, or access any data or 6 technology for the purpose of allowing the controller or processor to associate a 7 consumer request with personal data. 8 (3)(a) Comply with an authenticated consumer request to exercise a right as 9 described in R.S. 51:1386, if the controller complies with Subparagraph (b) of this 10 Paragraph and either of the following is satisfied: 11 (i) The controller is not reasonably capable of associating the request with 12 the personal data. 13 (ii) It would be unreasonably burdensome for the controller to associate the 14 request with the personal data. 15 (b) For purposes of Subparagraph (a) of this Paragraph, the controller does 16 not do any of the following: 17 (i) Use the personal data to recognize or respond to the consumer who is the 18 subject of the personal data. 19 (ii) Associate the personal data with other personal data about the consumer. 20 (iii) Sell or otherwise disclose the personal data to any third party other than 21 a processor, except as otherwise permitted in this Chapter. 22 B. A controller who uses deidentified data shall take reasonable steps to 23 ensure the controller does all of the following: 24 (1) Complies with any contractual obligation to which the deidentified data 25 is subject. 26 (2) Promptly addresses any breach of a contractual obligation described in 27 Paragraph (1) of this Subsection. Page 18 of 30 CODING: Words in struck through type are deletions from existing law; words underscored are additions. HLS 22RS-988 ENGROSSED HB NO. 987 1 §1391. Limitations 2 A. The requirements described in this Chapter do not restrict a controller's 3 or processor's ability to do any of the following: 4 (1) Comply with a federal, state, or local law, rule, or regulation. 5 (2) Comply with a civil, criminal, or regulatory inquiry, investigation, 6 subpoena, or summons by a federal, state, local, or other governmental entity. 7 (3) Cooperate with a law enforcement agency concerning activity that the 8 controller or processor reasonably and in good faith believes may violate federal, 9 state, or local laws, rules, or regulations. 10 (4) Investigate, establish, exercise, prepare for, or defend a legal claim. 11 (5) Provide a product or service requested by a consumer or a parent or legal 12 guardian of a child. 13 (6) Perform a contract to which the consumer or the parent or legal guardian 14 of a child is a party, including fulfilling the terms of a written warranty or taking 15 steps at the request of the consumer or parent or legal guardian prior to entering into 16 the contract with the consumer. 17 (7) Take immediate steps to protect an interest that is essential for the life or 18 physical safety of the consumer or of another individual. 19 (8)(a) Detect, prevent, protect against, or respond to a security incident, 20 identity theft, fraud, harassment, malicious or deceptive activity, or any illegal 21 activity. 22 (b) Investigate, report, or prosecute a person responsible for an action 23 described in Subparagraph (a) of this Paragraph. 24 (9)(a) Preserve the integrity or security of systems. 25 (b) Investigate, report, or prosecute a person responsible for harming or 26 threatening the integrity or security of systems, as applicable. 27 (10) If the controller discloses the processing in a notice described in R.S. 28 51:1389, engage in public or peer-reviewed scientific, historical, or statistical 29 research in the public interest that adheres to all other applicable ethics and privacy 30 laws. Page 19 of 30 CODING: Words in struck through type are deletions from existing law; words underscored are additions. HLS 22RS-988 ENGROSSED HB NO. 987 1 (11) Assist another person with an obligation described in this Section. 2 (12) Process personal data to do any of the following: 3 (a) Conduct internal analytics or other research to develop, improve, or 4 repair a controller's or processor's product, service, or technology 5 (b) Identify and repair technical errors that impair existing or intended 6 functionality. 7 (c) Effectuate a product recall. 8 (13) Process personal data to perform an internal operation that is either of 9 the following: 10 (a) Reasonably aligned with the consumer's expectations based on the 11 consumer's existing relationship with the controller. 12 (b) Otherwise compatible with processing to aid the controller or processor 13 in providing a product or service specifically requested by a consumer or a parent or 14 legal guardian of a child or the performance of a contract to which the consumer or 15 a parent or legal guardian of a child is a party. 16 (14) Retain a consumer's email address to comply with the consumer's 17 request to exercise a right. 18 B. This Chapter does not apply if a controller's or processor's compliance 19 with this Chapter does any of the following: 20 (1) Violates an evidentiary privilege provided in the laws of this state. 21 (2) As part of a privileged communication, prevents a controller or processor 22 from providing personal data concerning a consumer to a person covered by an 23 evidentiary privilege provided in the laws of this state. 24 (3) Adversely affects the privacy or other rights of any person. 25 C. A controller or processor is not in violation of this Chapter if all of the 26 following are true: 27 (1) The controller or processor discloses personal data to a third-party 28 controller or processor in compliance with this Chapter. 29 (2) The third party processes the personal data in violation of this Chapter. Page 20 of 30 CODING: Words in struck through type are deletions from existing law; words underscored are additions. HLS 22RS-988 ENGROSSED HB NO. 987 1 (3) The disclosing controller or processor did not have actual knowledge of 2 the third party's intent to commit a violation of this Chapter. 3 D. If a controller processes personal data in accordance with an exemption 4 described in Subsection C of this Section, the controller bears the burden of 5 demonstrating that the processing qualifies for the exemption. 6 E. Nothing in this Chapter requires a controller, processor, third party, or 7 consumer to disclose a trade secret. 8 §1392. No private cause of action 9 A violation of this Chapter does not provide a basis for, nor is a violation of 10 this Chapter subject to, a private right of action pursuant to this Chapter or any other 11 law. 12 §1393. Investigative powers 13 A. The division shall establish and administer a system to receive consumer 14 complaints regarding a controller's or processor's alleged violation of this Chapter. 15 B.(1) The division may investigate a consumer complaint to determine 16 whether the controller or processor violated or is violating this Chapter. 17 (2) If the director has reasonable cause to believe that substantial evidence 18 exists that a person identified in a consumer complaint is in violation of this Chapter, 19 the director shall refer the matter to the attorney general. 20 (3) Upon request, the division shall provide consultation and assistance to 21 the attorney general in enforcing this Chapter. 22 §1394. Enforcement powers of the attorney general 23 A. The attorney general has the exclusive authority to enforce this Chapter. 24 B. Upon referral from the division, the attorney general may initiate an 25 enforcement action against a controller or processor for a violation of this Chapter. 26 C.(1) At least thirty days before the day on which the attorney general 27 initiates an enforcement action against a controller or processor, the attorney general 28 shall provide the controller or processor with all of the following: 29 (a) Written notice identifying each provision of this Chapter the attorney 30 general alleges the controller or processor has violated or is violating. Page 21 of 30 CODING: Words in struck through type are deletions from existing law; words underscored are additions. HLS 22RS-988 ENGROSSED HB NO. 987 1 (b) An explanation of the basis for each allegation. 2 (2) The attorney general may not initiate an action if the controller or 3 processor does all of the following: 4 (a) Cures the noticed violation within thirty days after the day on which the 5 controller or processor receives the written notice described in Paragraph (1) of this 6 Subsection. 7 (b) Provides the attorney general an express written statement that attests to 8 both of the following: 9 (i) The violation has been cured. 10 (ii) No further violation of the cured violation will occur. 11 (3) The attorney general may initiate an action against a controller or 12 processor who does either of the following: 13 (a) Fails to cure a violation after receiving the notice described in Paragraph 14 (1) of this Subsection. 15 (b) After curing a noticed violation and providing a written statement in 16 accordance with Paragraph (2) of this Subsection, continues to violate this Chapter. 17 (4) In an action described in this Section, the attorney general may recover 18 all of the following: 19 (a) Actual damages to the consumer. 20 (b) For each violation described in Paragraph (3) of this Subsection, a civil 21 fine in an amount not to exceed seven thousand five hundred dollars. 22 D. All money received from an action pursuant to this Chapter shall be 23 deposited into the Consumer Privacy Account established in R.S. 51:1395. 24 E. If more than one controller or processor are involved in the same 25 processing in violation of this Chapter, the liability for the violation shall be 26 allocated among the controllers or processors according to the principles of 27 comparative fault. Page 22 of 30 CODING: Words in struck through type are deletions from existing law; words underscored are additions. HLS 22RS-988 ENGROSSED HB NO. 987 1 §1395. Data protection assessments 2 A. A controller shall not conduct processing that presents a heightened risk 3 of harm to a consumer without conducting and documenting a data protection 4 assessment of each of its processing activities that involve personal data acquired on 5 or after the effective date of this Chapter that present a heightened risk of harm to a 6 consumer. 7 B. For purposes of this Section, "processing that presents a heightened risk 8 of harm to a consumer" includes all of the following: 9 (1) Processing personal data for purposes of targeted advertising or for 10 profiling if the profiling presents a reasonably foreseeable risk of any of the 11 following: 12 (a) Unfair or deceptive treatment of consumers. 13 (b) Unlawful disparate impact on consumers. 14 (c) Financial or physical injury to consumers. 15 (d) An intrusion, physical or otherwise, upon the solitude or seclusion, or the 16 private affairs or concerns of consumers, if the intrusion would be offensive to a 17 reasonable person. 18 (e) Other substantial injury to consumers. 19 (2) Selling personal data. 20 (3) Processing sensitive data. 21 C. Data protection assessments shall identify and weigh the benefits that 22 may flow, directly and indirectly, from the processing to the controller, the 23 consumer, other stakeholders, and the public against the potential risks to the rights 24 of the consumer associated with the processing, as mitigated by safeguards that the 25 controller can employ to reduce the risks. The controller shall factor into this 26 assessment the use of deidentified data and the reasonable expectations of 27 consumers, as well as the context of the processing and the relationship between the 28 controller and the consumer whose personal data will be processed. Page 23 of 30 CODING: Words in struck through type are deletions from existing law; words underscored are additions. HLS 22RS-988 ENGROSSED HB NO. 987 1 D. A controller shall make the data protection assessment available to the 2 attorney general upon request. The attorney general may evaluate the data protection 3 assessment for compliance with the duties provided for in this Chapter. Data 4 protection assessments are confidential and exempt from public inspection and 5 copying in accordance with the Public Records Law as provided in R.S. 44:1 et seq. 6 The disclosure of a data protection assessment pursuant to a request from the 7 attorney general pursuant to this Subsection does not constitute a waiver of any 8 attorney-client privilege or work-product protection that might otherwise exist with 9 respect to the assessment and any information contained in the assessment. 10 E. A single data protection assessment may address a comparable set of 11 processing operations that include similar activities. 12 F. Data protection assessment requirements apply to processing activities 13 created or generated after December 1, 2023. 14 §1396. Consumer privacy restricted account 15 A. There is created a restricted account known as the "Consumer Privacy 16 Account". 17 B. The account shall be funded by money received through civil enforcement 18 actions pursuant to this Chapter. 19 C. Upon appropriation, the division or the attorney general may use money 20 deposited into the account for any of the following: 21 (1) Investigative and administrative costs incurred by the division in 22 investigating consumer complaints alleging violations of this Chapter. 23 (2) Recovery of costs and attorney fees accrued by the attorney general in 24 enforcing this Chapter. 25 (3) Providing consumer and business education regarding any of the 26 following: 27 (a) Consumer rights pursuant to this Chapter. 28 (b) Compliance with the provisions of this Chapter for controllers and 29 processors. Page 24 of 30 CODING: Words in struck through type are deletions from existing law; words underscored are additions. HLS 22RS-988 ENGROSSED HB NO. 987 1 D. If the balance in the account exceeds four million dollars at the close of 2 any fiscal year, the state treasurer shall transfer the amount that exceeds four million 3 dollars into the state general fund. 4 §1397. Attorney general report 5 A. The attorney general and the division shall compile a report composed of 6 all of the following: 7 (1) An evaluation of the liability and enforcement provisions of this Chapter, 8 including the effectiveness of the attorney general's and the division's efforts to 9 enforce this Chapter. 10 (2) A summary of the data protected and not protected by this Chapter 11 including, with reasonable detail, a list of the types of information that are publicly 12 available from local, state, and federal government sources. 13 B. The attorney general and the division may update the report as new 14 information becomes available. 15 C. The attorney general and the division shall submit the report to the House 16 Committee on Commerce and Senate Committee on Commerce, Consumer 17 Protection, and International Affairs before July 1, 2025. 18 Section 3. This Act shall become effective on December 31, 2023. DIGEST The digest printed below was prepared by House Legislative Services. It constitutes no part of the legislative instrument. The keyword, one-liner, abstract, and digest do not constitute part of the law or proof or indicia of legislative intent. [R.S. 1:13(B) and 24:177(E)] HB 987 Engrossed 2022 Regular Session Deshotel Abstract: Establishes consumer rights relative to data processing. Proposed law shall be known and may be cited as "The Louisiana Consumer Privacy Act". Proposed law defines "account", "affiliates", "aggregated data", "air carrier", "authenticate", "biometric data", "business associate", "child", "consent", "consumer", "control", "controller", "covered entity", "deidentified data", "director", "division", "governmental entity", "health care facility", "health care provider", "identifiable individual", "institution of higher education", "local political subdivision", "nonprofit corporation", "personal data", "process", "processor", "protected health information", "publicly available information", Page 25 of 30 CODING: Words in struck through type are deletions from existing law; words underscored are additions. HLS 22RS-988 ENGROSSED HB NO. 987 "right", "sale", "sensitive data", "specific geolocation data", "targeted advertising", "third party", and "trade secret". Proposed law applies to a controller or a processor who conducts business in this state or targets a product or service to residents of this state, has annual revenue of at least $25,000,000, and satisfies either of the following: (1)During a calendar year, controls or processes the personal data of at least 100,000 consumers. (2)Derives over 50% of his gross revenue from selling personal data and controls or processes the personal data of at least 25,000 consumers. Proposed law does not apply to any of the following: (1)A governmental agency or a third party who has a contract with that governmental entity and acting on the entity's behalf. (2)A tribe. (3)An institution of higher education. (4) A nonprofit corporation. (5)A covered entity. (6)A business associate. (7)Certain protected health information. (8)Certain identifying information. (9)Certain information collected, processed, sold, or regulated pursuant to federal law. (10)Information that has become intermingled with and indistinguishable from certain exempted information. (11)Activity by a consumer reporting agency, a furnisher of information, or a user of a consumer report, if the activity is subject to the federal fair credit reporting act and involves the collection, maintenance, disclosure, sale, communication, or use of any personal data that bears on certain enumerated factors. (12)A financial institution governed by federal law. (13)Data that is processed or maintained relative to employment, emergency contact information, or administration of benefits. (14)Personal or household processing. (15)An air carrier. Proposed law cites federal law as the operating standard for compliance with any obligation to obtain parental consent. Proposed law preempts any conflicting local regulation. Proposed law provides that a consumer has the right to do all of the following: (1)Confirm whether a controller is processing his data. Page 26 of 30 CODING: Words in struck through type are deletions from existing law; words underscored are additions. HLS 22RS-988 ENGROSSED HB NO. 987 (2)Access his personal data. (3)Obtain a copy of his personal data. (4)Correct inaccuracies in the personal data. (5)Delete the personal data. (6)Opt out of the processing of data for the purposes of targeted advertising or the sale of personal data. A consumer or legal representative of the consumer may exercise the rights provided in proposed law by submitting a request to the controller, in a means prescribed by the controller. Proposed law requires a controller to comply with a consumers request to exercise a right provided for in proposed law and further requires the controller take action and notify the consumer of such action within 45 days of receipt of the request. Proposed law allows the controller to extend the response time by an additional 45 days if reasonably necessary. The controller is required to notify the consumer if the time period for action is extended and provide a reason for the extension. Proposed law does not require a controller to comply with the 45-day limit if he reasonably suspects fraud and cannot authenticate the request prior to lapse of the 45 days. If a controller chooses not to take action on a request, proposed law requires the controller to notify the consumer of the reason for not taking action within 45 days of receiving the request. Proposed law prohibits the controller from charging a fee for information in response to a request, unless any of the following is true: (1)The request is the consumer's second or subsequent request during the same 12- month period. (2)The request is excessive, repetitive, technically infeasible, or manifestly unfounded. (3)The controller believes that the consumer's primary purpose in making the request was not to exercise a right provided in proposed law. (4)The request harasses, disrupts, or places an undue burden on the controller's business. A controller who charges a fee based on the exceptions in proposed law bears the burden of proving that the necessary criteria is met. Proposed law allows a controller to request additional information from a consumer if reasonably necessary to respond to the request. Proposed law requires a processor to adhere to the controller's instructions and assist the controller in meeting his obligations, to the extent practicable. Prior to performing on behalf of a controller, proposed law requires the processor and controller to enter into a contract. Proposed law requires that the contract contain clear instructions, a duty of confidentiality, and certain provisions relative to subcontractors. Proposed law provides for the determination of a person as a controller or processor. Page 27 of 30 CODING: Words in struck through type are deletions from existing law; words underscored are additions. HLS 22RS-988 ENGROSSED HB NO. 987 Proposed law requires a controller to provide consumers with a clear and accessible privacy notice containing all of the following: (1)The categories of data processed by the controller. (2)The purposes for which the data is being processed. (3)How consumers can exercise a right provided in proposed law. (4)The categories of data the controller shares with third party. (5)The categories of third parties the controller shares data with. Proposed law requires a controller to disclose to the consumer the manner in which he may opt out of processing for targeted advertising or sale of his data. Proposed law requires a controller to create and maintain reasonable and appropriate data security practices that protect the confidentiality and integrity of personal data and reduce harm to consumers. Proposed law prohibits a controller from processing sensitive data without first notifying the consumer of his right to opt out. Proposed law defers to federal law if the personal data belongs to a child. Proposed law prohibits a controller from discriminating against a consumer for exercising a right provided in proposed law. Proposed law does not require a controller to provide a product, service, or functionality to a consumer in certain circumstances. Proposed law cannot be waived or limited through a contractual provision. Proposed law does not require a controller or processor to do any of the following, as long as the controller does not engage in certain prohibited activity: (1)Reidentify certain data. (2)Maintain data in an identifiable form. (3)Comply with a request that is not reasonably associated with the personal data or it would be unreasonably burdensome to do so. Proposed law requires a controller who uses deidentified data to take reasonable steps to ensure that he complies with all contractual obligations relative to that data and to promptly address any breach of the contract. Proposed law does not restrict a controller or processor from doing any of the following: (1)Complying with any law or legal order. (2)Cooperating with law enforcement. (3)Participating in a legal claim, (4)Providing a requested service or product. (5)Performing a contract. (6)Protecting an interest essential for life or physical safety. Page 28 of 30 CODING: Words in struck through type are deletions from existing law; words underscored are additions. HLS 22RS-988 ENGROSSED HB NO. 987 (7)Taking necessary steps in response to certain incidents. (8)Taking actions relative to the integrity or security of systems. (9)Engaging in certain research. (10)Assisting another person in exercising a right provided in proposed law. (11)Processing personal data for certain purposes. (12)Retaining a consumer's email address to comply with his request. Proposed law does not apply if compliance by the controller or processor would result in a violation of an evidentiary rule or privilege or would adversely affect the privacy rights of another. A controller or processor is not in violation of proposed law if he provides data to a third party in accordance with proposed law and the third party then processes the data in violation of proposed law, if he had no knowledge of the intent to commit a violation. If a controller or processor processes data pursuant to an exception in proposed law, he bears the burden of proving that the necessary criteria are met. Proposed law requires a controller to conduct and document a data protection assessment prior to engaging in processing that presents a heightened risk of harm to a consumer. Proposed law provides a list of processing activities that are considered to present a heightened risk of harm to a consumer. Proposed law provides that data protection assessments are confidential and exempt from the Public Records Law. Proposed law does not allow any person to disclose a trade secret. A violation of proposed law does not provide a basis for a private cause of action. Proposed law requires that a system to receive consumer complaints be established and administered by the consumer protection section within the Dept. of Justice (section). Proposed law allows the section to investigate complaints and refer the matter to the attorney general if a violation is substantiated. The attorney general has the exclusive authority to enforce proposed law. Proposed law requires the attorney general to provide notice and explanation to a controller or processor at least 30 days prior to initiating an enforcement action. If the controller or processor cures the noticed violation within 30 days of receipt of notice and provides attestation to the attorney general, proposed law prohibits the attorney general from initiating the action. Proposed law allows the attorney general to initiate an action if the controller continues to violate proposed law after remedying the problem and providing notice. The attorney general may recover actual damages to the consumer and up to $7,500 per violation of proposed law. If a controller and processor are involved in the same violation of proposed law, comparative fault is used to allocate liability. Page 29 of 30 CODING: Words in struck through type are deletions from existing law; words underscored are additions. HLS 22RS-988 ENGROSSED HB NO. 987 Proposed law creates the Consumer Privacy Account (account) where all monies received from an action arising out of proposed law are to be deposited. The money in the account may be used for investigative and administrative costs, recovery of costs and attorney's fees, and consumer and business education programs. If the balance in the account exceeds $4,000,000 at the close of any fiscal year, all funds in excess of $4,000,000 are to be deposited into the general fund. Proposed law requires the section and the attorney general to submit a report evaluating and summarizing various aspects of proposed law. The report is to be submitted to the House and Senate commerce committees before July 1, 2025. Effective Dec. 31, 2023. (Amends R.S. 44:4.1(B)(35); Adds R.S. 51:1381-1397) Summary of Amendments Adopted by House The Committee Amendments Proposed by House Committee on Commerce to the original bill: 1. Modify the definition of "biometric data", "consent", "deidentified data", "identifiable individual", "personal data", "sensitive data", and "specific geolocation data". 2. Remove all references to "pseudonymous data". 3. Create a consumer right to change inaccuracies on a person's data. 4. Add a requirement that controllers conduct a data protection assessment prior to engaging in processing activities that present a heightened risk of harm to a customer. 5. Provide for a public records exception. 6. Make technical changes. Page 30 of 30 CODING: Words in struck through type are deletions from existing law; words underscored are additions.