Provides relative to cell phone charges when provider discontinues service by error. (8/1/18)
Impact
If enacted, SB 551 would introduce significant changes to how telecommunications providers handle billing during service outages. This not only protects consumers from unfair charges during periods of service disruption, but also sets forth clear expectations for both consumers and providers regarding billing in cases of provider error. The addition of this consumer protection may encourage better practices in telecommunications billing procedures.
Summary
Senate Bill 551 seeks to amend state telecommunications law regarding charges applied to consumers when their wireless service is discontinued or suspended due to an error by the service provider. Specifically, the bill mandates that if a service is interrupted because of a provider's mistake, the customer should not be billed for the service for that month. Additionally, should the customer decide to maintain service post-disruption, the provider is prohibited from charging any fees for reconnection or establishment of the service, thereby ensuring consumer protections are in place against billing errors caused by providers.
Sentiment
Overall, the sentiment surrounding SB 551 appears supportive, particularly among consumer advocacy groups and individuals who value clear and fair billing practices within the telecommunications framework. Advocates argue that the bill provides clear guidelines that reinforce consumer rights and fosters accountability among telecommunications providers. However, there may be hesitations from service providers concerned about the potential financial implications of lost revenue due to mandated billing changes.
Contention
While there is support for SB 551's consumer-friendly approach, some critics may argue about the feasibility of implementing this bill effectively within existing industry standards. Notable points of contention might revolve around the administrative burdens it places on providers to ensure accurate billing practices, as well as the concerns over how disruptions may affect service provider earnings. The balance between protecting consumers and maintaining a viable business model for service providers continues to be a critical consideration.