Requests the New Orleans Sewerage and Water Board to establish new billing policies and procedures
The resolution calls for the implementation of new billing policies aimed at delivering a more efficient and accurate customer service experience. Key recommendations include eliminating arbitrary estimates on billing, allowing for the adjustment of customer debt as stipulated in state law, and establishing discounts for vulnerable populations, such as the elderly, disabled, and low-income residents. This could lead to a significant improvement in transparency and accountability from the Sewerage and Water Board, ultimately enhancing the quality of service municipalities provide to their residents.
House Resolution No. 205 urges the New Orleans Sewerage and Water Board to review and reform its billing policies and procedures regarding sewerage, water, and drainage services. The resolution addresses concerns from the city's residents regarding the accuracy of their water bills, which have been reported as erroneous. It recognizes the historical context of the Sewerage and Water Board's establishment and its long-standing reliance on local property taxes and user fees to fund necessary infrastructure improvements. Although increases in user fees have been necessary, frustrations have grown regarding the lack of accuracy and responsiveness in current billing practices.
The sentiment around HR205 appears to be cautiously supportive. Residents have expressed a need for improved billing practices given their recent experiences with incorrect statements. There is a recognition of the importance of fair and accurate billing in ensuring trust between the Sewerage and Water Board and the community. However, there is concern about whether the proposed changes will actually result in noticeable improvements or whether they will only serve as a temporary measure without significant long-term impact.
There may be points of contention surrounding the implementation of the suggested reforms, particularly in terms of the operational capacity of the New Orleans Sewerage and Water Board to execute these changes effectively. Questions have been raised regarding the speed and efficiency with which the Board can adapt to new policies and whether adequate resources will be allocated to ensure compliance with the resolutions. Furthermore, residents remain vigilant about any forthcoming user fee increases, prompting a demand for clear communication from the Board regarding rate changes and justifications for those decisions.