Provides relative to billing for services provided by the sewerage and water board of New Orleans
The bill establishes an arbitration process for resolving disputes over water bills. If a customer disagrees with their bill or the fixed rate offered, they can seek arbitration through a team appointed by the legislative auditor and the New Orleans inspector general. This procedure aims to provide customers with a fair platform to contest their charges and determine the appropriateness of their bills. By requiring appointments and meetings to address these disputes, the bill promotes transparency and accountability in customer service.
House Bill 965 provides a framework for customers of the sewerage and water board of New Orleans to opt for a fixed monthly billing rate for services. This bill aims to simplify the billing process and ease customer concerns about fluctuating water service costs. Under the new regulations, customers can choose to pay a monthly fixed rate based on average usage, and this option will be communicated to residential customers as part of their service agreement. The introduction of fixed billing is intended to provide predictability and stability in monthly expenses for the residents of New Orleans.
Overall, the sentiment surrounding HB 965 appears to be supportive, as it addresses long-standing concerns among residents regarding water billing practices. Proponents of the bill laud its potential for increased customer satisfaction and the establishment of a systematic approach to dispute resolution. However, some voices express concerns about the effectiveness of the arbitration process and the potential for delays in resolving billing issues.
While the bill is largely viewed as a positive step towards better customer service, there are certain points of contention. Critics worry about the logistics of the arbitration appointments and whether the approach will be efficient and accessible for all residents, particularly those who may face difficulties in navigating bureaucratic processes. Additionally, ensuring that customers are adequately informed and can practically utilize the arbitration process is seen as a challenge that will need to be addressed to fully realize the benefits of the bill.