Requires CATV company to establish toll-free telephone number for customers to report and to receive updates concerning CATV service outages.
Impact
The bill will directly affect the operational requirements of CATV companies, obligating them to implement and maintain a toll-free number for their customer base. This requirement aims to ensure that customers are promptly informed about service outages and other relevant information. By making this a statutory obligation, the bill seeks to standardize customer communication practices across the industry, thereby increasing transparency and accountability for service providers in dealing with outages, which may lead to improved customer satisfaction and trust.
Summary
Senate Bill 1859, also known as the CATV Service Outage Notification Bill, mandates that cable television (CATV) companies in New Jersey establish a toll-free telephone number. This number is intended for customers to report service outages, receive updates on the status of any outages, and obtain information including estimated times for service restoration. The objective of this legislation is to improve customer service and communication during service disruptions, enhancing the overall customer experience in instances of service failure.
Contention
While the bill has widespread support for enhancing customer service, some stakeholders may raise concerns regarding the operational costs associated with establishing and maintaining such a toll-free service. Cable companies might argue the financial burden of these requirements, especially in competitive markets. However, proponents assert that the long-term benefits of improved customer communication during outages outweigh the initial costs and that such measures are necessary for delivering quality customer service.
Requires electric public utilities to establish toll-free telephone number to be used by public for reporting damaged equipment and dangerous vegetation.
Requires electric public utilities to establish toll-free telephone number to be used by public for reporting damaged equipment and dangerous vegetation.
Requires electric public utilities to establish toll-free telephone number to be used by public for reporting damaged equipment and dangerous vegetation.
Requires CATV companies to prorate subscriber's CATV service bills, to provide notice to subscribers of certain information, and to annually file terms and conditions with BPU for review.
Requires certain CATV companies to provide Internet service at public libraries with business customer class Internet access bandwidth and circuit capacity proportional to public libraries' needs.