Changes utility company billing practices so that when a gas electric utility changes their customer billing, they would be required to file a copy of the new bill with the PUC for approval, with a complete explanation of the changes.
Impact
By implementing these requirements, H8295 is expected to standardize how utility bills are presented to customers, making them more comprehensible. This initiative is significant for consumer advocacy, potentially reducing disputes between consumers and utility companies by providing clearer billing structures. Additionally, the ability of the PUC to require changes based on significant energy policy initiatives suggests a proactive approach to regulating utility practices in alignment with broader environmental goals.
Summary
House Bill H8295 is introduced to amend the operations of electric and gas utility companies in Rhode Island regarding customer billing practices. The legislation mandates that utility companies submit the form, content, and design of their billing to the Public Utilities Commission (PUC) for review and approval. The PUC is granted authority to demand modifications that would serve the public interest or align with energy and environmental policy initiatives. This change aims to enhance transparency and improve customer understanding of their bills.
Contention
Notable points of contention may arise around the flexibility given to the PUC in deciding how bills are designed and the associated materiality of changes. Some stakeholders may argue that these regulations could impede operational flexibility for utility companies. Concerns might also be raised regarding the administrative burden placed on utilities to comply with the new requirements, particularly if changes necessitate significant system upgrades. The PUC's process to review and hold hearings adds another layer of oversight that may face scrutiny, particularly from utility companies concerned about the implications for their billing processes.