New Jersey Senate Bill S2450

New Jersey 2022-2023 Regular Session

• Introduced: 5/9/22
• Refer: 5/9/22

Caption

Requires electric public utility to reimburse residential customer for cost of food and prescription medicine spoiled or compromised as a result of sustained electric service outage.

Impact

This legislation has significant implications for both electric utilities and affected consumers. By requiring utilities to offer financial compensation, it not only holds them accountable for service interruptions but also provides a safety net for consumers facing unexpected losses due to outages. Utilities will need to establish efficient systems for processing claims online within 90 days after the bill's implementation, which reflects a shift towards improved customer service and operational transparency in how these utilities address outages.

Summary

Senate Bill S2450 mandates that electric public utilities in New Jersey reimburse residential customers for losses incurred due to food spoilage and the compromise of prescription medicines resulting from sustained power outages. The bill is aimed specifically at outages lasting more than 48 consecutive hours, which are classified as 'sustained interruptions' triggered by 'major events' like storms or other emergencies. Customers can claim a reimbursement up to $500 for spoiled food and up to $1,000 for compromised prescription medicine, provided they submit an itemized list and proof of loss.

Contention

Some potential points of contention may arise regarding the bill's implementation, particularly concerning the criteria established for what constitutes a 'sustained interruption' and the processes by which consumers claim reimbursements. Questions may also emerge surrounding the adequacy of compensation amounts and whether they sufficiently cover the actual losses experienced by customers. Additionally, the need for proof of loss may present challenges for some consumers, especially those unable to easily document their losses. The bill anticipates the Board of Public Utilities to develop regulations to oversee these processes, indicating further oversight may be needed to address any-gray areas or disputes.