Texas House Bill HB3643

Texas 2019 - 86th Regular

Caption

Relating to billing for telephone service during service interruptions.

Impact

The implementation of HB 3643 is expected to significantly affect how telecommunications companies operate in Texas, particularly in relation to billing practices during adverse weather events. This measure is viewed as a step forward in consumer protection, addressing concerns about unfair charges that customers might incur during times of natural adversity when their services are non-functional. By formalizing this practice into law, the bill aims to increase accountability among service providers and ensure that consumers are not financially burdened for services they are unable to use due to circumstances beyond their control.

Summary

House Bill 3643 aims to protect consumers from being charged for telephone services during periods when their service is interrupted due to weather-related events or natural disasters, such as hurricanes, ice storms, or floods. This bill mandates that telecommunications service providers must refrain from billing customers for services during these interruption periods. The bill is to be enforced by the commission, which possesses the authority to order refunds to affected customers if service disruptions occur, thereby enhancing consumer rights in the telecommunications sector.

Contention

Although the bill seems favorable for consumers, potential contention may arise from telecommunications companies that might argue against the financial implications of such a regulation. By restricting billing in instances where services are interrupted, providers may face losses, leading to concerns over their ability to maintain service quality and price structures. Legislative debates surrounding this bill could center on the balance between consumer protection and the economic viability of service providers, especially in states prone to severe weather disruptions.