Massachusetts Senate Bill S2177

Massachusetts 2023-2024 Regular Session

• Introduced: 2/16/23
• Refer: 2/16/23
• Refer: 4/24/23
• Refer: 2/15/24

Caption

Advancing water access equity through utility reporting requirements

Impact

The implementation of S2177 is expected to initiate significant changes in how water utilities operate, particularly concerning customer disconnection practices due to non-payment. By requiring utilities to disclose detailed data on issues like disconnection notices and shut-offs, the bill encourages utilities to develop better customer assistance programs and to communicate effectively with customers about their rights and available resources. This could lead to improved customer service experiences and enhance efforts taken by these utilities to assist vulnerable populations who might struggle with payment.

Summary

Senate Bill 2177 seeks to advance water access equity in Massachusetts by instituting comprehensive reporting requirements for public and private water utilities. The bill mandates that these utilities provide quarterly reports to the Executive Office of Energy and Environmental Affairs detailing various aspects of customer service, particularly related to payment and disconnections. This initiative aims to foster transparency and accountability by ensuring that data is disaggregated by zip codes, thereby allowing for a clearer understanding of how water access and service issues impact different communities across the state.

Contention

Despite its intention to improve water access equity, S2177 may face scrutiny from utility companies who may argue that the requirement for such detailed reporting could impose additional administrative burdens and costs. Critics may also point to potential privacy concerns regarding the data collected, as information will be disaggregated by zip code. The opposition might argue that the bill, while well-meaning, could lead to unintended consequences such as increased rates for customers if utilities are compelled to absorb the extra operational costs involved in fulfilling these reporting requirements.