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SENATE DOCKET, NO. 427 FILED ON: 1/13/2025
SENATE . . . . . . . . . . . . . . No. 2265
The Commonwealth of Massachusetts
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PRESENTED BY:
Peter J. Durant
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To the Honorable Senate and House of Representatives of the Commonwealth of Massachusetts in General
Court assembled:
The undersigned legislators and/or citizens respectfully petition for the adoption of the accompanying bill:
An Act relative to ride share companies’ customer service.
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PETITION OF:
NAME:DISTRICT/ADDRESS :Peter J. DurantWorcester and HampshireBruce E. TarrFirst Essex and Middlesex2/27/2025 1 of 1
SENATE DOCKET, NO. 427 FILED ON: 1/13/2025
SENATE . . . . . . . . . . . . . . No. 2265
By Mr. Durant, a petition (accompanied by bill, Senate, No. 2265) of Peter J. Durant and Bruce
E. Tarr for legislation relative to extending customer service hours for ride share companies.
Telecommunications, Utilities and Energy.
The Commonwealth of Massachusetts
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In the One Hundred and Ninety-Fourth General Court
(2025-2026)
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An Act relative to ride share companies’ customer service.
Be it enacted by the Senate and House of Representatives in General Court assembled, and by the authority
of the same, as follows:
1 Chapter 159A of the General Laws, as appearing in the 2022 Official Edition, is hereby
2amended by adding the following section:-
3 Section 33. Ride share companies, including but not limited to Uber and Lyft, shall
4maintain a customer service line 24 hours a day, 7 days a week.