EXPLANATION: CAPITALS INDICATE MAT TER ADDED TO EXISTIN G LAW.
[Brackets] indicate matter deleted from existing law.
Underlining indicates amendments to bill.
Strike out indicates matter stricken from the bill by amendment or deleted from the law by
amendment.
*sb0030*
SENATE BILL 30
E4 3lr0375
SB 749/22 – JPR (PRE–FILED) CF HB 138
By: Senator Kagan
Requested: September 9, 2022
Introduced and read first time: January 11, 2023
Assigned to: Judicial Proceedings
Reassigned: Education, Energy, and the Environment, January 12, 2023
Committee Report: Favorable with amendments
Senate action: Adopted
Read second time: March 24, 2023
CHAPTER ______
AN ACT concerning 1
Public Safety – Study on Statewide 2–1–1 and 3–1–1 Systems – Nonemergency 2
Information 3
FOR the purpose of establishing the Maryland 3–1–1 Board to take certain actions relating 4
to the establishment of statewide and county 3–1–1 systems; establishing a 5
statewide 3–1–1 system under the Maryland Department of Emergency 6
Management to provide certain nonemergency information, subject to certain 7
requirements; requiring a county to be responsible for certain costs and expenses 8
associated with a county 3–1–1 system requiring the Department of Legislative 9
Services to conduct a study on the implementation of a statewide 3–1–1 system to 10
provide individuals with nonemergency government services, resources, and 11
information, both as a standalone system and as part of a merged system with the 12
statewide 2–1–1 system; and generally relating to 2–1–1 and 3–1–1 systems and 13
nonemergency information. 14
BY repealing and reenacting, without amendments, 15
Article – State Finance and Procurement 16
Section 14–301(a) and (l) 17
Annotated Code of Maryland 18
(2021 Replacement Volume and 2022 Supplement) 19
BY repealing and reenacting, without amendments, 20
Article – Public Safety 21 2 SENATE BILL 30
Section 1–301(a), (o), (t), and (u) 1
Annotated Code of Maryland 2
(2022 Replacement Volume) 3
BY adding to 4
Article – Public Safety 5
Section 14–1301 through 14–1312 to be under the new subtitle “Subtitle 13. 3–1–1 6
Nonemergency Information Systems” 7
Annotated Code of Maryland 8
(2022 Replacement Volume) 9
SECTION 1. BE IT ENACTED BY THE GENERAL ASSEMBLY OF MARYLAND, 10
That the Laws of Maryland read as follows: 11
Article – State Finance and Procurement 12
14–301. 13
(a) In this subtitle the following words have the meanings indicated. 14
(l) “Socially disadvantaged individual” means an individual who has been 15
subjected to racial or ethnic prejudice or cultural bias within American society because of 16
membership in a group and without regard to individual qualities. Social disadvantage 17
must stem from circumstances beyond the control of the individual. 18
Article – Public Safety 19
1–301. 20
(a) In this subtitle the following words have the meanings indicated. 21
(o) “9–1–1 specialist” means an employee of a county public safety answering 22
point, or an employee working in a county public safety answering point, whose duties and 23
responsibilities include: 24
(1) receiving and processing 9–1–1 requests for emergency services; 25
(2) other support functions directly related to 9–1–1 requests for 26
emergency services; or 27
(3) dispatching law enforcement officers, fire rescue services, emergency 28
medical services, and other public safety services to the scene of an emergency. 29
(t) “Public safety agency” means: 30
(1) a functional division of a public agency that provides fire fighting, 31
police, medical, or other emergency services; or 32 SENATE BILL 30 3
(2) a private entity that provides fire fighting, police, medical, or other 1
emergency services on a voluntary basis. 2
(u) “Public safety answering point” means a communications facility that: 3
(1) is operated on a 24–hour basis; 4
(2) first receives 9–1–1 requests for emergency services in a 9–1–1 service 5
area; and 6
(3) as appropriate: 7
(i) dispatches public safety services directly; 8
(ii) transmits incident data to appropriate public safety agencies 9
within the State for the dispatch of public safety services; or 10
(iii) transfers 9–1–1 requests for emergency services or transmits 11
incident data to: 12
1. an appropriate federal emergency communication center 13
responsible for the delivery of public safety services on a federal campus or federal 14
reservation; or 15
2. an appropriate public safety answering point located 16
within or outside the State. 17
SUBTITLE 13. 3–1–1 NONEMERGENCY INFORMATION SYSTEMS. 18
14–1301. 19
(A) IN THIS SUBTITLE THE FOLLOWING WORDS HAVE THE MEANINGS 20
INDICATED. 21
(B) “BOARD” MEANS THE MARYLAND 3–1–1 BOARD. 22
(C) “DEPARTMENT ” MEANS THE MARYLAND DEPARTMENT OF EMERGENCY 23
MANAGEMENT . 24
(D) “KNOWLEDGE MANAGER ” MEANS AN EMPLOYEE OF A STATEWIDE OR 25
COUNTY 3–1–1 SYSTEM THAT PROVIDES SUPPORT BY: 26
(1) VERIFYING AND PROCES SING INFORMATION FOR DISTRIBUTION 27
BY A 3–1–1 SYSTEM; 28
4 SENATE BILL 30
(2) ESTABLISHING CHANNEL S FOR THE RECEIPT OF INFORMATION 1
FROM COUNTIES TO A 3–1–1 SYSTEM; AND 2
(3) IDENTIFYING INFORMAT ION TO BE USED BY A 3–1–1 SYSTEM. 3
(E) “9–1–1 SPECIALIST” HAS THE MEANING STAT ED IN § 1–301 OF THIS 4
ARTICLE. 5
(F) “SECRETARY” MEANS THE SECRETARY OF EMERGENCY MANAGEMENT . 6
(G) “SOCIALLY DISADVANTAGE D INDIVIDUAL” HAS THE MEANING STAT ED 7
IN § 14–301 OF THE STATE FINANCE AND PROCUREMENT ARTICLE. 8
(H) “3–1–1” MEANS THE ABBREVIATE D DIALING CODE ASSIG NED BY THE 9
FEDERAL COMMUNICATIONS COMMISSION FOR CONSUM ER ACCESS TO 10
NONEMERGENCY POLICE AND OTHER GOVERNMENT SERVICES. 11
(I) “3–1–1 NONEMERGENCY GOVERNM ENT ANSWERING POINT ” MEANS A 12
COMMUNICATIONS FACIL ITY THAT: 13
(1) OPERATES A 3–1–1 SYSTEM; 14
(2) FIRST RECEIVE S 3–1–1 REQUESTS FOR INFORMA TION ABOUT 15
NONEMERGENCY GOVERNM ENT SERVICES, RESOURCES, AND INFORMATION ; AND 16
(3) AS APPROPRIATE : 17
(I) DIRECTLY PROVIDES NO NEMERGENCY INFORMATI ON 18
ABOUT GOVERNMENT SER VICES, RESOURCES, AND INFORMATION ; 19
(II) TRANSMITS QUE STIONS AND CONCERNS TO BE RESOLVED 20
BY STATE OR LOCAL AGENCI ES, PROGRAMS, OR DEPARTMENTS ; OR 21
(III) TRANSFERS REQUESTS F OR EMERGENCY SERVICE S OR 22
TRANSMITS INCIDENT D ATA TO: 23
1. AN APPROPRIATE PUBLI C SAFETY ANSWERING P OINT 24
LOCATED WITHIN OR OU TSIDE THE STATE; OR 25
2. AN APPROPRIATE FEDER AL EMERGENCY 26
COMMUNICATION CENTER RESPONSIBLE FOR THE DELIVERY OF PUBLIC S AFETY 27
SERVICES ON A FEDERA L CAMPUS OR FEDERAL RESERVATION . 28
SENATE BILL 30 5
(J) “3–1–1 SPECIALIST” MEANS AN EMPLOYEE OF A 3–1–1 NONEMERGENCY 1
GOVERNMENT ANS WERING POINT WHOSE D UTIES AND RESPONSIBI LITIES INCLUDE: 2
(1) RECEIVING AND PROCES SING 3–1–1 REQUESTS FOR 3
NONEMERGENCY GOVERNM ENT SERVICES, RESOURCES, AND INFORMATION ; 4
(2) OTHER SUPPORT FUNCTI ONS DIRECTLY RELATED TO 3–1–1 5
REQUESTS FOR NONEMER GENCY GOVERNMENT SERVICES , RESOURCES, AND 6
INFORMATION ; 7
(3) TRANSMITTING QUESTIO NS AND CONCERNS TO A PPROPRIATE 8
STATE OR LOCAL AGENCI ES, PROGRAMS, OR DEPARTMENTS ; OR 9
(4) TRANSFERRING REQUEST S FOR EMERGENCY SERV ICES OR 10
TRANSMITTING INCIDEN T DATA. 11
(K) (1) “3–1–1 SYSTEM” MEANS A TELEPHONE SE RVICE THAT: 12
(I) MEETS THE REQUIREMEN TS ESTABLISHED UNDER THIS 13
SUBTITLE; AND 14
(II) AUTOMATICALLY CONNEC TS AN INDIVIDUAL DIA LING THE 15
DIGITS 3–1–1 TO AN ESTABLISHED 3–1–1 NONEMERGENCY GOVERNM ENT 16
ANSWERING POINT . 17
(2) “3–1–1 SYSTEM” INCLUDES: 18
(I) EQUIPMENT FOR : 19
1. CONNECTING AND OUTSW ITCHING 3–1–1 CALLS 20
WITHIN A TELEPHONE C ENTRAL OFFICE ; 21
2. AUTOMATIC NUMBER IDE NTIFICATION; 22
3. AUTOMATIC LOCATION I DENTIFICATION ; AND 23
4. ANY OTHER TECHNOLOGI CAL ADVANCEMENTS THAT 24
THE BOARD AND THE DEPARTMENT REQUIRE ; 25
(II) TRUNKING FACILITIES FROM A TELEPHONE CEN TRAL 26
OFFICE TO A 3–1–1 NONEMERGENCY GOVERNM ENT ANSWERING POINT ; AND 27
(III) EQUIPMENT TO CONNECT 3–1–1 CALLS TO THE 28
APPROPRIATE STATE OR LOCAL AGENCIES, PROGRAMS, OR DEPARTMENTS . 29
6 SENATE BILL 30
14–1302. 1
(A) THE GENERAL ASSEMBLY: 2
(1) RECOGNIZES THE IMPOR TANCE OF A STATEWIDE SYSTEM FOR 3
NONEMERGENCY GOVERNM ENT SERVICES , RESOURCES, AND INFORMATION TO 4
REDUCE THE NUMBER OF NONEMERGENCY REQUEST S FOR ASSISTANCE T O THE 5
EMERGENCY 9–1–1 SYSTEM UNDER TITLE 1, SUBTITLE 3 OF THIS ARTICLE; 6
(2) RECOGNIZES THAT A ST ATEWIDE INTEGRATED T ELEPHONE 7
SYSTEM WOULD PROVIDE A SINGLE SOURCE FOR NONEMERGENCY INFORMA TION 8
AND REFERRAL TO STATE OR LOCAL AGENCI ES, PROGRAMS, AND DEPARTM ENTS; 9
(3) ACKNOWLEDGES THAT 3–1–1 IS A NATIONALLY RECO GNIZED AND 10
APPLIED TELEPHONE NU MBER THAT MAY BE USE D FOR INFORMATION AN D 11
REFERRAL AND ELIMINA TES DELAYS CAUSED BY A LACK OF FAMILIARIT Y WITH THE 12
CONTACT INFORMATION FOR STATE OR LOCAL AGENCI ES, PROGRAMS, AND 13
DEPARTMENTS AND BY U NDERSTANDABLE CONFUS ION IN CIRCUMSTANCES OF 14
CRISIS; AND 15
(4) RECOGNIZES A DEMONST RATED NEED FOR AN 16
EASY–TO–REMEMBER , EASY–TO–USE TELEPHONE NUMBER THAT WILL ENABLE 17
INDIVIDUALS IN NEED TO RECEIVE NONEMERGE NCY GOVERNMENT S ERVICES, 18
RESOURCES, AND INFORMATION . 19
(B) THIS SUBTITLE ESTABLI SHES 3–1–1 AS AN INFORMATION AN D 20
REFERRAL TELEPHONE N UMBER FOR NONEMERGEN CY GOVERNMENT SERVIC ES, 21
RESOURCES, AND INFORMATION . 22
14–1303. 23
(A) THERE IS A MARYLAND 3–1–1 BOARD IN THE DEPARTMENT . 24
(B) (1) THE BOARD CONSISTS OF THE FOLLOWING MEMBERS : 25
(I) THE SECRETARY, OR THE SECRETARY’S DESIGNEE; 26
(II) THE SECRETARY OF INFORMATION TECHNOLOGY , OR THE 27
SECRETARY’S DESIGNEE; 28
(III) THE SECRETARY OF AGING, OR THE SECRETARY’S 29
DESIGNEE; 30
SENATE BILL 30 7
(IV) THE SECRETARY OF DISABILITIES, OR THE SECRETARY’S 1
DESIGNEE; 2
(V) THE SECRETARY OF HEALTH, OR THE SECRETARY’S 3
DESIGNEE; 4
(VI) THE SECRETARY OF BUDGET AND MANAGEMENT , OR THE 5
SECRETARY’S DESIGNEE; 6
(VII) THE SECRETARY OF GENERAL SERVICES, OR THE 7
SECRETARY’S DESIGNEE; 8
(VIII) THE DIRECTOR OF COMMUNICATIONS FROM T HE OFFICE 9
OF THE GOVERNOR, OR THE DIRECTOR’S DESIGNEE; 10
(IX) ONE REPRESENTATIVE F ROM THE TELECOMMUNIC ATIONS 11
INDUSTRY, APPOINTED BY THE GOVERNOR; 12
(X) ONE REPRESENTATIVE F ROM THE C YBERSECURITY 13
INDUSTRY, PARTICULARLY IN THE FIELD OF COMMUNICATI ON NETWORKS , 14
APPOINTED BY THE GOVERNOR; 15
(XI) TWO MEMBERS OF THE G ENERAL PUBLIC , JOINTLY 16
APPOINTED BY THE SPEAKER OF THE HOUSE AND THE PRESIDENT OF THE SENATE; 17
(XII) TWO REPRESENTATIVES FROM A PUBLIC SAFETY 18
ANSWERING POINT THAT IS LOCATED IN AN URB AN AREA OF THE STATE, APPOINTED 19
BY THE GOVERNOR; 20
(XIII) TWO REPRESENTATIVES FROM A PUBLIC SAFETY 21
ANSWERING POINT THAT IS LOCATED IN A RURA L AREA OF THE STATE, APPOINTED 22
BY THE GOVERNOR; 23
(XIV) ONE REPRESENTATIVE F ROM THE MARYLAND 24
ASSOCIATION OF COUNTIES, APPOINTED BY THE EXECUTIVE DIRECTOR OF THE 25
MARYLAND ASSOCIATION OF COUNTIES; 26
(XV) ONE REPRESENTATIVE F ROM THE MARYLAND MUNICIPAL 27
LEAGUE, APPOINTED BY THE EXECUTIVE DIRECTOR OF THE MARYLAND 28
MUNICIPAL LEAGUE; 29
(XVI) THE CHIEF EXECUTIVE OFFICER OF 2–1–1 MARYLAND, OR 30
THE CHIEF EXECUTIVE OFFICER’S DESIGNEE; AND 31
8 SENATE BILL 30
(XVII) THE EXECUTIVE DIRECTOR OF THE MARYLAND 9–1–1 1
BOARD, OR THE EXECUTIVE DIRECTOR’S DESIGNEE. 2
(2) TWO OF THE REPRESENTATIVES APPO INTED UNDER PARAGRAP H 3
(1)(XII) AND (XIII) OF THIS SUBSECTION S HALL BE RESIDENTS OF A COUNTY THAT 4
RECEIVES 3–1–1 SERVICES. 5
(C) (1) THE TERM OF A MEMBER IS 4 YEARS. 6
(2) THE TERMS OF THE MEMB ERS ARE STAGGERED AS REQUIRED BY 7
THE TERMS PROVIDED FOR MEMBERS OF THE BOARD ON JULY 1, 2023. 8
(3) AT THE END OF A TERM , A MEMBER CONTINUES T O SERVE UNTIL 9
A SUCCESSOR IS APPOI NTED AND QUALIFIES . 10
(4) IF A VACANCY OCCURS A FTER A TERM HAS BEGU N, THE VACANCY 11
PROMPTLY SHALL BE FI LLED FOR THE UNEXPI RED TERM IN THE SAME MANNER AS 12
IS REQUIRED FOR APPO INTMENT UNDER SUBSEC TION (B) OF THIS SECTION. 13
(D) FROM AMONG ITS MEMBER S, THE BOARD SHALL PROMPTLY MEET TO 14
ELECT A CHAIR AND A VICE CHAIR BY MAJORI TY VOTE. 15
(E) (1) THE BOARD SHALL MEET AS N ECESSARY, BUT AT LEAST ONCE 16
EACH QUARTER . 17
(2) A MAJORITY OF THE BOARD IS A QUORUM . 18
(3) THE BOARD SHALL MAKE PUBL ICLY AVAILABLE ON IT S WEBSITE: 19
(I) EACH OPEN MEETING AG ENDA: 20
1. AT LEAST 48 HOURS IN ADVANCE OF EACH MEETING ; 21
OR 22
2. IF THE MEETING IS BEING HELD DUE TO AN 23
EMERGENCY , A NATURAL DISASTER , OR ANY OTHER UNANTIC IPATED SITUATION , AS 24
FAR IN ADVANCE OF TH E MEETING AS PRACTIC ABLE; 25
(II) MEETING MINUTES FROM THE PORTIONS OF A ME ETING 26
HELD IN OPEN SESSION , NOT MORE THAN 2 BUSINESS DAYS AFTER THE MINUTES 27
ARE APPROVED ; AND 28
(III) LIVE VIDEO STREAMING OF EACH PORTION OF A MEETING 29
HELD IN OPEN SESSION . 30 SENATE BILL 30 9
(4) (I) THE BOARD SHALL APPROVE T HE MINUTES FROM AN O PEN 1
MEETING IN A TIMELY MANNER. 2
(II) EACH OPEN MEETING AGE NDA SHALL INCLUDE 3
CONSIDERATION OF THE MINUTES FROM THE MOS T RECENT OPEN MEETIN G. 4
(5) THE BOARD SHALL MAINTAIN ON ITS WEBSITE: 5
(I) MEETING MINUTES MADE AVAILABLE UNDER PARA GRAPH 6
(3) OF THIS SUBSECTION F OR A MINIMUM OF 5 YEARS AFTER THE DATE OF THE 7
MEETING; AND 8
(II) A COMPLETE AND UNEDI TED ARCHIVED VIDEO R ECORDING 9
OF EACH OPEN MEETING FOR WHICH LIVE VIDEO STREAMING WAS MADE A VAILABLE 10
UNDER PARAGRAPH (3) OF THIS SUBSECTION F OR A MINIMUM OF 1 YEAR AFTER THE 11
DATE OF THE MEETING . 12
(F) A MEMBER OF THE BOARD: 13
(1) MAY NOT RECEIVE COMPENSA TION AS A MEMBER OF THE BOARD; 14
BUT 15
(2) IS ENTITLED TO REIMB URSEMENT FOR EXPENSE S UNDER THE 16
STANDARD STATE TRAVEL REGULATIONS, AS PROVIDED IN THE STATE BUDGET . 17
(G) THE DEPARTMENT SHALL PROV IDE STAFF TO THE BOARD, INCLUDING 18
A COORDINATOR WHO IS R ESPONSIBLE FOR THE D AILY OPERATION OF TH E OFFICE 19
OF THE BOARD. 20
14–1304. 21
(A) THE BOARD SHALL COORDINAT E THE ESTABLISHMENT AND 22
ENHANCEMENT OF STATE WIDE AND COUNTY 3–1–1 SYSTEMS WITH THE 23
DEPARTMENT . 24
(B) THE BOARD’S RESPONSIBILITIES INCLUDE: 25
(1) ESTABLISHING REQUIRE MENTS, PROCEDURES , AND STANDARDS 26
FOR: 27
(I) THE STATEWIDE 3–1–1 SYSTEM; AND 28
(II) COUNTY 3–1–1 SYSTEMS; 29
10 SENATE BILL 30
(2) ESTABLISHING PROCEDU RES TO REVIEW STATEW IDE AND 1
COUNTY 3–1–1 SYSTEMS; 2
(3) TRANSMITTING THE REQUIREMENTS AND PRO CEDURES 3
ESTABLISHED UNDER TH IS SECTION, AND ANY AMENDMENTS , TO EACH COUNTY 4
3–1–1 SYSTEM; 5
(4) TRANSFERRING ANY NEC ESSARY COMPONENTS OF A COUNTY 6
3–1–1 SYSTEM TO THE STATEW IDE 3–1–1 SYSTEM IF THE GOVERN ING BODY OF A 7
COUNTY ELECTS TO R ECEIVE STATEWIDE 3–1–1 SERVICES; 8
(5) SUBMITTING TO THE SECRETARY EACH YEAR A SCHEDULE FOR 9
IMPLEMENTING THIS SU BTITLE, AND AN ESTIMATE OF F UNDING REQUIREMENTS 10
FOR THE STATEWIDE 3–1–1 SYSTEM; 11
(6) ESTABLISHING , WITH INPUT FROM COUN TY 3–1–1 SYSTEMS, 12
GUIDELINES TO MAKE NECES SARY IMPROVEMENTS TO THE STATEWIDE AND 13
COUNTY 3–1–1 SYSTEMS; 14
(7) PROVIDING FOR THE AU DIT OF STATE AND COUNTY 15
EXPENDITURES FOR THE OPERATION AND MAINTE NANCE OF STATEWIDE A ND 16
COUNTY 3–1–1 SYSTEMS; 17
(8) INSPECTING STATEWIDE AND COUNTY 3–1–1 NONEMERGENCY 18
GOVERNMENT ANSWERING POINTS; 19
(9) ADOPTING PROCEDURES AND SAFEGUARDS TO EN SURE THAT 20
SENSITIVE INFORMATIO N SUBMITTED BY AN IN DIVIDUAL DIALING THE DIGITS 21
3–1–1 TO A STATEWIDE OR CO UNTY 3–1–1 NONEMERGENCY GOVERNM ENT 22
ANSWERING POINT IS MAINTAINED CONFIDENT IALLY; 23
(10) ESTABLISHING MINIMUM STANDARDS FOR RECORD S RETENTION 24
FOR 3–1–1 AUDIO, PICTURES, VIDEO, TEXT MESSAGES , AND DATA IN STATEWID E AND 25
COUNTY 3–1–1 SYSTEMS; 26
(11) ESTABLISHING TRAININ G STANDARDS FOR PERS ONNEL AT 27
STATEWIDE AND COUNTY 3–1–1 NONEMERGENCY GOVERNM ENT ANSWERING 28
POINTS, INCLUDING KNOWLEDGE MANAGERS AND 3–1–1 SPECIALISTS, BASED ON 29
NATIONAL BEST PRACTI CES; 30
(12) ESTABLISHING MINIMUM STANDARDS FOR CYBERS ECURITY AND 31
CYBERSECURITY TRAINI NG FOR STATEWIDE AND COUNTY 3–1–1 SYSTEMS, IN 32
CONSULTATION WITH TH E DEPARTMENT OF INFORMATION TECHNOLOGY ; 33
SENATE BILL 30 11
(13) ESTABLISHING MINIMUM STANDARDS FOR OVERSI GHT AND 1
ACCOUNTABILITY FOR S TATEWIDE AND COUNTY 3–1–1 SYSTEMS; AND 2
(14) SUPPORTING STATEWIDE 3–1–1 SPECIALIST RECRUITME NT 3
ACTIVITIES CONSISTING OF: 4
(I) A DATABASE THAT OFFE RS INFORMATION ON 5
RECRUITMENT GUIDANCE , BEST PRACTICES , AND STRATEGIES ; 6
(II) RECRUITMENT PROJECTS , INCLUDING RECRUITMEN T 7
PROJECTS DESIGNED TO REACH SOCIALLY DISAD VANTAGED INDIVIDUALS ; AND 8
(III) A WEBSITE THAT CONTAINS LINKS TO JOB OPPORTUNITIES 9
THROUGHOUT THE STATE FOR 3–1–1 SPECIALISTS. 10
(C) THE REQUIREMENTS ESTA BLISHED BY THE BOARD UNDER SUBSECTIO N 11
(B) OF THIS SECTION SHAL L BE BASED ON AVAILA BLE TECHNOLOGY AND 12
EQUIPMENT. 13
(D) THE STANDARDS ESTABLI SHED BY THE BOARD UNDER SUBSECTIO N 14
(B)(10) OF THIS SECTION SHAL L INCLUDE PROCEDURES FOR: 15
(1) THE SECURITY OF RECO RDS; 16
(2) THE ESTABLISHMENT AN D REVISION OF RECORD RETENTION AND 17
DISPOSAL SCHEDULES T O ENSURE THE PROMPT AND ORDERLY DISPOSIT ION OF 18
RECORDS, INCLUDING ELECTRONIC RECORDS, THAT ARE NO LONGER N EEDED FOR 19
OPERATION; AND 20
(3) THE MAINTENANCE OF I NVENTORIES OF RECORD S SERIES THAT 21
ARE ACCURATE AND COM PLETE. 22
(E) (1) THE STANDARDS ESTABLI SHED BY THE BOARD UNDER 23
SUBSECTION (B)(11) OF THIS SECTION SHALL INCLUDE ONBOAR DING STANDARDS 24
FOR NEWLY HIRED 3–1–1 SPECIALISTS AND MINI MUM CONTINUING EDUCA TION 25
STANDARDS FOR 3–1–1 SPECIALISTS. 26
(2) (I) AT LEAST ONCE EACH YE AR, THE BOARD SHALL PROVIDE 27
FOR AN AUDIT OF EACH STATEWIDE AND COUNTY 3–1–1 NONEMERGENCY 28
GOVERNMENT ANSWERING POINT IN ORDER TO EN SURE THAT 3–1–1 SPECIALISTS 29
AND OTHER PERSONNEL HAVE SATISFIED THE T RAINING REQUIREMENTS 30
ESTABLISHED IN ACCOR DANCE WITH SUBSECTIO N (B)(11) OF THIS SECTION. 31
12 SENATE BILL 30
(II) THE AUDIT DESCRIBED U NDER SUBPARAGRAPH (I) OF THIS 1
PARAGRAPH MAY BE CON DUCTED CONCURRENTLY WITH AN INSPECTION O F THE 2
3–1–1 NONEMERGENCY GOVERNM ENT ANSWERING POINT IN ACCORDANCE WITH 3
SUBSECTION (B)(8) OF THIS SECTION. 4
(F) THE BOARD SHALL ESTABLISH STANDARDS GOVERNING THE 5
PROCESSING OF 3–1–1 REQUESTS FOR ASSISTANCE THAT : 6
(1) MINIMIZE THE TRANSFE R OF THOSE REQUESTS FROM THE 3–1–1 7
NONEMERGENCY GOVERNM ENT ANSWERING POINT THAT RECEIVED THE RE QUEST 8
TO OTHER STATE OR LOCAL AGENCI ES, PROGRAMS, OR DEPARTMENTS WITHI N OR 9
OUTSIDE THE STATE; AND 10
(2) FOLLOW BEST PRACTICES FOR TRANSF ERRING REQUESTS TO 11
ENSURE THE OPTIMAL R ESPONSE. 12
14–1305. 13
(A) ON OR BEFORE JULY 1, 2024, THE BOARD SHALL: 14
(1) ESTABLISH A WEBSITE THAT PROVIDES INFORM ATION ABOUT THE 15
STATEWIDE AND COUNTY 3–1–1 SYSTEMS AND A PORTAL FOR SUBMITTING 16
QUESTIONS ABOUT THE 3–1–1 SYSTEM; 17
(2) DESIGNATE A COUNTY L IAISON TO COORDINATE WITH ALL 18
COUNTIES TO ENSURE T HE STATEWIDE 3–1–1 SYSTEM IS OPERATING EFFECTIVELY; 19
(3) INSTITUTE PROPER HIR ING AND TRAINING STA NDARDS FOR 20
3–1–1 SPECIALISTS AND KNOW LEDGE MAN AGERS IN THE STATEWI DE 3–1–1 SYSTEM; 21
AND 22
(4) COMMUNICATE WITH THE STATE’S REPRESENTATIVES IN THE 23
U.S. CONGRESS TO REQUEST F EDERAL FUNDING TO SU PPORT THE STATEWIDE 24
3–1–1 SYSTEM. 25
(B) ON OR BEFORE JULY 1, 2025, THE BOARD SHALL: 26
(1) OBTAIN THE TECHNOLOGY INFRASTRU CTURE NECESSARY TO 27
SUPPORT THE STATEWID E 3–1–1 SYSTEM; 28
(2) ESTABLISH THE DIGITS 3–1–1 AS THE PRIMARY TELEP HONE 29
NUMBER THAT CAN BE D IALED BY AN INDIVIDU AL TO ACCESS A STATE WIDE OR 30
COUNTY 3–1–1 SYSTEM BASED ON THE LOCATION OF THE INDI VIDUAL; 31
SENATE BILL 30 13
(3) DEVELOP OPERATING PR OCEDURES FOR THE STA TEWIDE 3–1–1 1
SYSTEM TO COORDINATE CALLS AMONG THE 2–1–1, 9–1–1, AND 9–8–8 ABBREVIATED 2
DIALING CODES ; 3
(4) DEVELOP WRITTEN AGRE EMENTS TO ENSURE A C LEAR 4
UNDERSTANDING OF WHI CH SPECIFIC REQUESTS FOR 3–1–1 NONEMERGENCY 5
GOVERNMENT INFORMATI ON WILL BE REFERRED TO EACH ENTITY; 6
(5) IN CONSULTATION WITH THE MARYLAND CYBERSECURITY 7
COUNCIL ESTABLISHED U NDER § 9–2901 OF THE STATE GOVERNMENT ARTICLE, 8
ESTABLISH AND MAINTA IN CYBERSECURITY STA NDARDS FOR THE STATE WIDE 9
3–1–1 SYSTEM BASED ON NATI ONAL INDUSTRY BEST P RACTICES; 10
(6) ESTABLISH A SYSTEM F OR GATHERING AND MAI NTAINING 11
CURRENT INFORMATION TO BE PROVIDED TO TH E PUBLIC BY THE STAT EWIDE 12
3–1–1 SYSTEM; AND 13
(7) CONDUCT A STATEWIDE MARKETING CAMPAIGN T O EDUCATE THE 14
PUBLIC ABOUT : 15
(I) THE STATEWIDE 3–1–1 SYSTEM; AND 16
(II) THE DIFFERENCES AMON G THE 2–1–1, 3–1–1, 9–1–1, AND 17
9–8–8 ABBREVIATED DIALING CODES. 18
14–1306. 19
(A) (1) THERE IS A STATEWID E 3–1–1 SYSTEM UNDER THE DEPARTMENT . 20
(2) ON OR BEFORE JULY 1, 2026, THE STATEWIDE 3–1–1 SYSTEM 21
SHALL BE FULLY OPERA TIONAL. 22
(B) THE STATEWIDE 3–1–1 SYSTEM SHALL COMPLY WITH ALL APPLICABLE 23
REQUIREMENTS , STANDARDS, AND PROCEDURES ESTAB LISHED BY THE BOARD 24
UNDER § 14–1304 OF THIS SUBTITLE. 25
(C) THE DEPARTMENT SHALL PROV IDE ALL TECHNOLOGY , EQUIPMENT, 26
AND FACILITIES FOR T HE STATEWIDE 3–1–1 SYSTEM. 27
(D) THE DEPARTMENT OF INFORMATION TECHNOLOGY SHALL PROV IDE 28
TECHNICAL ASSISTANCE TO THE DEPARTMENT TO AID IN COMPLIANCE WITH THIS 29
SUBTITLE. 30
14 SENATE BILL 30
(E) THE BOARD AND THE DEPARTMENT SHALL COOR DINATE WITH ALL 1
COUNTIES TO EFFECTIV ELY CARRY OUT THE DU TIES OF THIS SUBTITL E. 2
(F) (1) THERE SHALL BE A STAT EWIDE 3–1–1 NONEMERGENCY 3
GOVERNMENT ANSWERING POINT AT THE MARYLAND JOINT OPERATIONS CENTER. 4
(2) A STATEWIDE 3–1–1 NONEMERGENCY GOVERNM ENT ANSWERING 5
POINT MAY BE LOCATED AT A PUBLIC SAFETY A NSWERING POINT UNDER TITLE 1, 6
SUBTITLE 3 OF THIS ARTICLE. 7
14–1307. 8
(A) THE DEPARTMENT IS RESPONS IBLE FOR ALL COSTS A ND EXPENSES 9
ASSOCIATED WITH ESTA BLISHING, MAINTAINING, AND OPERATING THE ST ATEWIDE 10
3–1–1 SYSTEM. 11
(B) THE SECRETARY MAY APPLY F OR, RECEIVE, AND SPEND STATE AND 12
FEDERAL FUNDS TO CAR RY OUT THE POWERS AN D DUTIES OF THIS SUB TITLE. 13
(C) THE DEPARTMENT IS RESPONS IBLE FOR ANY FEES ASSOCIATED WITH 14
AN INDIVIDUAL DIALIN G THE DIGITS 3–1–1 TO AN ESTABLISHED 3–1–1 15
NONEMERGENCY GOVERNM ENT ANSWERING POINT . 16
14–1308. 17
(A) ON OR BEFORE JULY 1, 2024, THE GOVERNING BODY O F EACH COUNTY 18
SHALL: 19
(1) ENTER INTO AN AGREEM ENT WITH THE DEPARTMENT TO JOIN 20
THE STATEWIDE 3–1–1 SYSTEM UNDER § 14–1306 OF THIS SUBTITLE; OR 21
(2) NOTIFY THE DEPARTMENT THAT THE C OUNTY WILL BE 22
ESTABLISHING AND ADM INISTERING A COUNTY 3–1–1 SYSTEM IN ACCORDANCE 23
WITH § 14–1309 OF THIS SUBTITLE. 24
(B) A COUNTY THAT ELE CTS TO ESTABLISH AND ADMINISTER A COUNTY 25
3–1–1 SYSTEM UNDER SUBSECT ION (A)(2) OF THIS SECTION AS A N ALTERNATIVE TO 26
THE STATEWIDE 3–1–1 SYSTEM SHALL HAVE TH E COUNTY 3–1–1 SYSTEM FULLY 27
OPERATIONAL ON OR BE FORE JULY 1, 2026. 28
14–1309. 29
(A) SUBJECT TO § 14–1308 OF THIS SUBTITLE , THE GOVERNING BODY O F A 30
COUNTY MAY ESTABLISH A COUNTY 3–1–1 SYSTEM. 31 SENATE BILL 30 15
(B) (1) A COUNTY 3–1–1 SYSTEM SHALL COMPLY WITH ALL APPLICABLE 1
REQUIREMENTS , STANDARDS, AND PROCEDURES ESTAB LISHED BY THE BOARD 2
UNDER § 14–1304 OF THIS SUBTITLE. 3
(2) IF A COUNTY 3–1–1 SYSTEM VIOLATES PARA GRAPH (1) OF THIS 4
SUBSECTION, THE DEPARTMENT MAY : 5
(I) ISSUE A WARNING ; AND 6
(II) IF AFTER A WARNING H AS BEEN ISSUED AND T HE SAME 7
VIOLATION OCCURS OR THE IDENTIFIED VIOLA TION HAS NOT BEEN CO RRECTED 8
WITHIN A TIMELY MANNER , ASSUME CONTROL OF TH E COUNTY 3–1–1 SYSTEM AND 9
INTEGRATE THE COUNTY 3–1–1 SYSTEM INTO THE STAT EWIDE 3–1–1 SYSTEM. 10
(C) A COUNTY THAT ESTABLIS HES AND ADMINISTERS A FULLY 11
OPERATIONAL COUNTY 3–1–1 SYSTEM IN ACCORDANCE WITH SUBSECTION (B) OF 12
THIS SECTION IS RESPONS IBLE FOR: 13
(1) THE PROPER TRAINING AND HIRING OF 3–1–1 SPECIALISTS AND 14
STAFF FOR THE COUNTY 3–1–1 SYSTEM; 15
(2) PROVIDING THE PROPER TECHNOLOGY , EQUIPMENT, AND 16
FACILITIES FOR THE C OUNTY 3–1–1 SYSTEM; AND 17
(3) ALL COSTS AND EXPENS ES ASSOCIATED WITH ESTA BLISHING, 18
MAINTAINING, AND OPERATING A COUN TY 3–1–1 SYSTEM. 19
(D) (1) A COUNTY MAY ESTABLISH A KNOWLEDGE MANAGER POSITION TO 20
PROVIDE SUPPORT FOR THE COUNTY 3–1–1 SYSTEM. 21
(2) A KNOWLEDGE MANAGER FO R A COUNTY 3–1–1 SYSTEM SHALL 22
COMPLY WITH APPLICABLE REQU IREMENTS, PROCEDURES , AND STANDARDS 23
ESTABLISHED BY THE BOARD. 24
(E) THIS SECTION DOES NOT PRECLUDE A COUNTY FR OM ESTABLISHING 25
MORE STRINGENT REQUI REMENTS FOR A COUNTY 3–1–1 SYSTEM THAN THOSE 26
ESTABLISHED BY THE BOARD UNDER § 14–1304 OF THIS SUBTITLE. 27
(F) (1) THE GOVERNING BODY OF A COUNTY MAY ELECT T O JOIN THE 28
STATEWIDE 3–1–1 SYSTEM AT ANY TIME . 29
(2) A GOVERNING BODY OF A COUNTY THAT ELECTS T O JOIN THE 30
STATEWIDE 3–1–1 SYSTEM SHALL DISCONT INUE THE COUNTY 3–1–1 SYSTEM. 31 16 SENATE BILL 30
(G) (1) SUBJECT TO PARAGRAPH (2) OF THIS SUBSECTION , THE BOARD 1
MAY REMOVE A COUNTY FROM THE STATEWIDE 3–1–1 SYSTEM IF THE GOVERN ING 2
BODY OF A COUNTY REQ UESTS TO LEAVE . 3
(2) THE BOARD SHALL REQUIRE A N AFFIRMATIVE VOTE O F 4
TWO–THIRDS OF ALL MEMBER S TO REMOVE A COUNTY FROM THE STAT EWIDE 3–1–1 5
SYSTEM. 6
(3) IF A COUNTY IS REMOVE D FROM THE STATEWIDE 3–1–1 SYSTEM, 7
THE GOVERNING BODY O F THE COUNTY SHALL E STABLISH A COUNTY 3–1–1 SYSTEM. 8
14–1310. 9
(A) STATEWIDE AND COUNTY 3–1–1 SYSTEMS SHALL UTILIZ E 10
STANDARDS–BASED PROTOCOLS FOR : 11
(1) THE PROCESSING OF 3–1–1 REQUESTS FOR NONEMER GENCY 12
GOVERNMENT SERVICES , RESOURCES, AND INFORMATION ; AND 13
(2) IMMEDIATELY TRANSFER RING EMERGENCY REQUE STS FOR 14
ASSISTANCE TO A PUBL IC SAFETY ANSWERING POINT UNDER TITLE 1, SUBTITLE 3 15
OF THIS ARTICLE. 16
(B) THE DEPARTMENT SHALL ENSU RE THAT STATE AND COUNTY 3–1–1 17
SPECIALISTS HAVE PRO PER TRAINING RELATED TO 3–1–1 REQUESTS FOR 18
ASSISTANCE THAT THE 3–1–1 SPECIALIST IS RESPON SIBLE FOR RECEIVING AND 19
PROCESSING. 20
(C) THE DEPARTMENT MAY ESTABL ISH A TELECOMMUNICATOR R ESPONSE 21
TEAM TO RESPOND TO , RELIEVE, ASSIST, OR AUGMENT A STATEWI DE 3–1–1 22
NONEMERGENCY GOVERNM ENT ANSWERING POINT WHEN A STATEWIDE 3–1–1 23
NONEMERGENCY GOVERNM ENT ANSWERING POINT IS AFFECTED BY NATUR AL OR 24
HUMAN–MADE DISASTERS . 25
(D) THE DEPARTMENT SHALL PROV IDE OPPORTUNITIES FO R: 26
(1) 3–1–1 SPECIALISTS TO RECEI VE TRAINING AND EXPE RIENCE TO 27
BECOME 9–1–1 SPECIALISTS; AND 28
(2) 9–1–1 SPECIALISTS WITH EXT ENSIVE EXPERIENCE TO PROVIDE 29
TRAINING AND MENTORI NG TO 3–1–1 SPECIALISTS. 30
14–1311. 31 SENATE BILL 30 17
(A) SERVICES AVAILABLE TH ROUGH THE STATEWIDE AND COUNTY 3–1–1 1
SYSTEMS SHALL INCLUD E: 2
(1) INFORMATION ABOUT NO NEMERGENCY GOVERNMEN T SERVICES, 3
RESOURCES, AND INFORMATION ; 4
(2) IMMEDIATE TRANSFERRI NG OF EMERGENCY CALL S TO A PUBLIC 5
SAFETY ANSWERING POI NT UNDER TITLE 1, SUBTITLE 3 OF THIS ARTICLE; 6
(3) INFORMATION ABOUT PU BLIC HEALTH EMERGENC IES; 7
(4) INFORMATION ABOUT AN IMAL CONTROL SERVICE S; 8
(5) INFORMATION ABOUT TR ASH AND RECYCLING SE RVICES; 9
(6) ACCESS FOR INDIVIDUA LS WITH HEARING OR S PEECH 10
DISABILITIES; AND 11
(7) ANY OTHER INFORMATIO N OR RESOURCES DETER MINED BY THE 12
BOARD AND THE DEPARTMENT . 13
(B) (1) 3–1–1 IS THE PRIMARY NONEM ERGENCY TELEPHONE NU MBER IN 14
THE 3–1–1 SYSTEM. 15
(2) THE DEPARTMENT MAY MAINTA IN A SEPARATE SECOND ARY 16
BACKUP TELEPHONE NUMBER FOR NONEMERGE NCY CALLS. 17
(C) EDUCATIONAL INFORMATI ON THAT RELATES TO T HE SERVICES , 18
RESOURCES, AND INFORMATION MADE AVAILABLE BY A 3–1–1 NONEMERGENCY 19
GOVERNMENT ANSWERING POINT: 20
(1) SHALL DESIGNATE 3–1–1 AS A NONEMERGENCY TE LEPHONE 21
NUMBER; AND 22
(2) MAY INCLUDE A SEPARA TE SECONDARY BACKUP TELEPHONE 23
NUMBER FOR NONEMERGE NCY CALLS. 24
(D) (1) STATEWIDE AND COUNTY 3–1–1 NONEMERGENCY GOVERNM ENT 25
ANSWERING POINTS SHA LL NOTIFY THE APPROP RIATE STATE OR LOCAL AGENCI ES, 26
PROGRAMS, OR DEPARTMENTS OF A REQUEST FOR SERVICES , RESOURCES, OR 27
OTHER INFORMATION . 28
18 SENATE BILL 30
(2) WRITTEN GUIDELINES SH ALL BE DEVELOPED BY THE BOARD TO 1
GOVERN THE REFERRAL OF REQUESTS FOR NONE MERGENCY SERVICES , 2
RESOURCES, AND INFORMATION TO T HE APPROPRIATE STATE OR LOCAL AGENCI ES, 3
PROGRAMS, OR DEPARTMENTS. 4
(3) STATE OR LOCAL AGENCI ES, PROGRAMS, AND DEPARTMENTS 5
WITH CONCURRENT JURI SDICTION SHALL HAVE WRITTEN AGREEMENTS T O ENSURE 6
A CLEAR UNDERSTANDIN G OF WHICH SPECIFIC REQUESTS FOR NONEMER GENCY 7
SERVICES, RESOURCES, OR OTHER INFORMATION WILL BE REFERRED TO WHICH 8
AGENCY, PROGRAM, OR DEPARTMENT . 9
14–1312. 10
(A) ON OR BEFORE JULY 1 EACH YEAR , BEGINNING IN 2024, THE 11
DEPARTMENT SHALL SUBM IT A REPORT ON THE I MPLEMENTATION OF THI S 12
SUBTITLE TO THE GOVERNOR AND , SUBJECT TO § 2–1257 OF THE STATE 13
GOVERNMENT ARTICLE, THE SENATE BUDGET AND TAXATION COMMITTEE AND 14
THE HOUSE APPROPRIATIONS COMMITTEE. 15
(B) THE REPORT REQUIRED U NDER THIS SECTION SH ALL INCLUDE: 16
(1) AN ANALYSIS OF THE E FFECTIVENESS OF THE STATEWIDE AND 17
COUNTY 3–1–1 SYSTEMS; 18
(2) AN ANALYSIS OF ANY CHALLENGES TO TH E IMPLEMENTATION OF 19
THIS SUBTITLE AND AN Y RECOMMENDED SOLUTI ONS; 20
(3) ANY SUGGESTED CHANGE S TO THIS SUBTITLE; AND 21
(4) ANY OTHER INFORMATIO N CONSIDERED NECESSA RY BY THE 22
DEPARTMENT . 23
SECTION 2. AND BE IT FURTHER ENACTED, That the te rms of the initial 24
members of the Maryland 3–1–1 Board shall expire as follows: 25
(1) seven members in 2025; 26
(2) seven members in 2026; and 27
(3) six members in 2027: 28
(a) The Department of Legislative Services shall study the implementation by the 29
Department of Human Services of a statewide 3–1–1 system in the State that: 30
SENATE BILL 30 19
(1) provides citizens with nonemergency government services, resources, 1
and information 24 hours a day, 7 days a week, 365 days a year; and 2
(2) merges the 3–1–1 system with the existing statewide 2–1–1 system. 3
(b) The study conducted under subsection (a) of this section shall examine: 4
(1) the difference in cost between implementing a statewide 3–1–1 system 5
and implementing a combined 2–1–1 and 3–1–1 system; 6
(2) any potential cost savings to counties that currently operate a county 7
3–1–1 system if the counties were to join a statewide 3–1–1 system; 8
(3) any potential cost savings for authorizing the use of existing 2–1–1 9
infrastructure for a combined 2–1–1 and 3–1–1 system; 10
(4) the anticipated number of new personnel needed for a combined 2–1–1 11
and 3–1–1 system; 12
(5) the expiration date of technology being utilized by counties that 13
currently operate their own 3–1–1 systems; 14
(6) the percentage of 2–1–1 calls currently being handled by the 9–8–8 15
system; 16
(7) existing studies addressing the change in 9–1–1 call volumes in 17
jurisdictions that have implemented a 3–1–1 system following the implementation of the 18
3–1–1 system; 19
(8) the potential role of 211 Maryland in a combined 2–1–1 and 3–1–1 20
system, including how 211 Maryland can maintain involvement in projects unrelated to the 21
direct operation of the statewide 2–1–1 system; and 22
(9) any issues with the management of 2–1–1 shifting from a nonprofit 23
entity to a governmental service. 24
(c) On or before December 1, 2023, the Department of Legislative Services shall 25
report its findings and recommendations, in accordance with § 2–1257 of the State 26
Government Article, to the Senate Education, Energy, and the Environment Committee 27
and the House Health and Government Operations Committee. 28
SECTION 3. AND BE IT FURTHER ENACTED, That this Act shall take effect July 29
June 1, 2023. 30