S.B. 311
- *SB311*
SENATE BILL NO. 311–SENATOR ELLISON
MARCH 10, 2025
____________
Referred to Committee on Commerce and Labor
SUMMARY—Imposes certain requirements upon certain alarm
companies. (BDR 52-730)
FISCAL NOTE: Effect on Local Government: Increases or Newly
Provides for Term of Imprisonment in County or City
Jail or Detention Facility.
Effect on the State: Yes.
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EXPLANATION – Matter in bolded italics is new; matter between brackets [omitted material] is material to be omitted.
AN ACT relating to trade practices; imposing certain requirements
upon certain alarm companies with respect to an alarm
system that becomes defective or inoperative; providing
penalties; and providing other matters properly relating
thereto.
Legislative Counsel’s Digest:
Section 1 of this bill imposes certain requirements upon an “alarm company,” 1
which section 1 defines to mean a person who engages in the sale, installation, 2
service, maintenance, repair or replacement of an alarm system or the provision of 3
monitoring services. Section 1 defines “monitoring services” to mean, in general, 4
receiving signals indicating that an alarm system has been activated and notifying a 5
public safety agency of that information. 6
Section 1 requires an alarm company that, pursuant to a contract with a 7
customer of the alarm company, has installed an alarm system at the home or 8
business of the customer and charges the customer a monthly fee to perform 9
monitoring services, as soon as practicable after receiving notice from the customer 10
that the alarm system is defective or inoperative, to: (1) repair or replace the 11
defective or inoperative alarm system or any component thereof; or (2) cancel the 12
remainder of the contract and refund any unearned money paid by the customer. If 13
the alarm company cancels the contract, section 1 prohibits the alarm company 14
from charging the customer a penalty, fee, forfeiture of deposit or any additional 15
cost because of the cancellation. 16
Existing law defines activities that constitute deceptive trade practices and 17
provides for the imposition of civil and criminal penalties against persons who 18
engage in deceptive trade practices. (Chapter 598 of NRS) Section 1 provides that a 19
violation of the provisions of section 1 constitutes a deceptive trade practice. 20
– 2 –
- *SB311*
THE PEOPLE OF THE STATE OF NEVADA, REPRESENTED IN
SENATE AND ASSEMBLY, DO ENACT AS FOLLOWS:
Section 1. Chapter 598 of NRS is hereby amended by adding 1
thereto a new section to read as follows: 2
1. An alarm company that, pursuant to a contract with a 3
customer of the alarm company, has installed an alarm system at 4
the home or business of the customer and charges the customer a 5
monthly fee to perform monitoring services shall, as soon as 6
practicable after receiving notice from the customer that the alarm 7
system is defective or inoperative: 8
(a) Repair or replace the alarm system or any component 9
thereof that is defective or inoperative; or 10
(b) Cancel the remainder of the contract and refund to the 11
customer any unearned money paid in advance or as a deposit. 12
2. An alarm company who cancels a contract pursuant to 13
paragraph (b) of subsection 1 shall not charge the customer a 14
penalty, fee, forfeiture of deposit or any other additional cost 15
because of the cancellation. A customer whose contract is 16
cancelled pursuant to paragraph (b) of subsection 1 is not liable 17
for payment for any services after the effective date of the 18
cancellation. 19
3. Any violation of this section constitutes a deceptive trade 20
practice for the purpose of NRS 598.0903 to 598.0999, inclusive. 21
4. As used in this section: 22
(a) “Alarm company” means a person who engages in the 23
sale, installation, service, maintenance, repair or replacement of 24
an alarm system or the provision of monitoring services. 25
(b) “Alarm system” means a device or system that transmits an 26
audible, visual or electronic signal intended to summon or alert a 27
public safety agency. 28
(c) “Monitoring services” means receiving signals indicating 29
the activation of an alarm system and notifying a public safety 30
agency of that information for the purpose of summoning a 31
response from the public safety agency. 32
(d) “Public safety agency” has the meaning ascribed to it in 33
NRS 239B.020. 34
Sec. 2. The provisions of section 1 of this act apply to 35
contracts entered into on or after October 1, 2025. 36
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