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STATE OF OKLAHOMA
2nd Session of the 59th Legislature (2024)
HOUSE BILL 3842 By: Pittman
AS INTRODUCED
An Act relating to public finance; requiring agencies
to prepare matrix related to performance of services;
requiring analysis of averag e time period for
delivery of services; requiring presentation b y
agencies to designated committees of the Oklahoma
House of Representatives and the Oklahoma State
Senate; providing for codification; providing an
effective date; and declaring an emergency .
BE IT ENACTED BY THE PEOPLE OF THE STATE OF OKLA HOMA:
SECTION 1. NEW LAW A new section of law to be codified
in the Oklahoma Statutes as Section 34.601 of Title 62, unless there
is created a duplication in numbering, reads as follows:
A. Each state agency shall prepare a mat rix with respect to the
delivery of its services to individu als during the fiscal year . The
matrix shall include the average time an individual was required to
wait on a response fro m the agency personnel, whether the contact
was initiated by phone, email or a website, including but not
limited to text based conversations between the indivi dual and
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agency personnel, regular mail, personal visits to an agency
location or any other method or means b y which the agency
communicates with indi viduals.
B. The matrix of information shall be made part of the agency
presentation to the standing committees of the Oklahoma House of
Representatives and the Oklahoma State Senate together with the
agency's request for funding for the en suing fiscal year.
SECTION 2. This act shall become effective July 1, 2024.
SECTION 3. It being immediately necessary for the preservation
of the public peace, health or safety, an emergency is her eby
declared to exist, by reason whereof thi s act shall take eff ect and
be in full force from and after its passage and approval.
59-2-9653 MAH 01/05/24