Req. No. 3504 Page 1 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 STATE OF OKLAHOMA 2nd Session of the 59th Legislature (2024) COMMITTEE SUBSTITUTE FOR SENATE BILL 2022 By: Thompson (Roger) of the Senate and Dobrinski of the Hou se COMMITTEE SUBSTITUTE An Act relating to motor vehicle dealers ; amending 47 O.S. 2021, Section 562, as amended by Section 3, Chapter 29, O.S.L. 2023 (47 O.S. Supp. 2023, Section 562), which relates to definitions; modifying definition; amending 47 O.S. 2021, Section 565, as last amended by Section 8, Chapter 29, O.S.L . 2023 (47 O.S. Supp. 2023, Section 565), which relates to denial, revocation, or suspension of license; modifying entity subject to license denial, revocation, suspension, or fine; m odifying reasons for license denial, revocation, suspension, or fine; prohibiting certain withholding of proportionate share of vehicles; requiring certain considerations for location of dealership change; requiring purchase of dealership if certain conditions are met; setting value for purchase; setting process if parties cann ot agree; requiring certain maintenance of records for period of time; requiri ng certain written request be received within certain time frame; requiring certain written request conta in certain information; amending 47 O.S. 2021, Section 565.2, as amended by S ection 10, Chapter 29, O.S.L. 2023 (47 O.S. Supp. 2023, Section 565.2), which relates to termination, cancellation, or nonrenewal of new motor vehicle dealer franchise; updating statutory reference; allowing franchise to remain in full force and effect through any appeal; modifying actions required to be Req. No. 3504 Page 2 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 taken when a factory terminates, cancel s, or does not renew a franchise; modifying actions required to be taken when a factory te rminates, cancels, or does not renew due to a discontinuance of product line; requiring certain purchase at certain value; setting certain valuation; setting process if parties cannot agree; allowing for certain sole ownership, possession, use, and control of certain property; requiring payment of reasonable rent if certain conditions are met; requiring compensation for certain pecuniary loss; requiring certain documents be provided for payment to be made; providing for appraisal process; requiring certain oath be taken; requiring certain average be taken to determine value; allowing for appointment of third appraiser to determine fair market value if certain conditions are met; requiring appraisers make certain valuation; requiring payment within certain time frame; and providing an effective date . BE IT ENACTED BY THE PEOPLE OF THE STATE OF OKLAHOMA: SECTION 1. AMENDATORY 47 O.S. 2021, Section 562, as amended by Section 3, Chapter 29, O.S.L. 2023 (47 O.S. Supp. 2023, Section 562), is amended to read as follows: Section 562. The following words, terms, and phrases, when used in Sections 561 thro ugh 567, 572, 578.1, 579 , and 579.1 of this title, shall have the mea nings respectively ascribed to them in this section, except where the context clearly in dicates a different meaning: Req. No. 3504 Page 3 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 1. “Motor vehicle” means any motor-driven vehicle required to be registered under the Oklahoma Vehicle License and Regis tration Act. The term motor vehicle does not include: a. recreational vehicles, as defined in the Recreational Vehicle Franchise Act, or b. all-terrain vehicles, utility vehicles, and motorcycles used exc lusively for off-road use which are sold by a retail implement dealer; 2. “New motor vehicle dealer ” means any person, firm, association, corporation, or trust not excluded by this paragraph who sells, offers for sale, advertises to sell, leases , or displays new motor vehicles an d holds a bona fide contra ct or franchise in effect with a manufacturer or di stributor authorized by the manufacturer to make predelivery preparation of such vehicles sol d to purchasers and to perform post-sale work pursuant to the manufacturer’s or distributor’s warranty. As used h erein, “authorized predelivery preparation ” means the rendition by the dealer of services and safety adjustments on each new mot or vehicle in accordance with the procedure and safety standards r equired by the manufacturer of the vehicle to be made before its delivery to the purchaser. “Performance of authorized post-sale work pursuant to the warranty”, as used herein, means the rendition of ser vices which are required by the terms of the warrant y that stands extended to the vehicle at the time of its sale and are to be made in Req. No. 3504 Page 4 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 accordance with the safety standards prescribed by the manufac turer. The term includes premises or facili ties at which a person engages only in the repair of motor vehicle s if repairs are performed pursuant to the terms of a franch ise and motor vehicle manufacturer’s warranty. For the purpose of Sections 561 thr ough 567, 572, 578.1, 579, and 579.1 of this title, the terms new motor vehicle dealer and “new motor vehicle dealership ” shall be synonymous. The term new motor vehicle dealer does not include: a. receivers, trustees, administrators, executors, guardians, or other persons appointed by or acting under judgment or order of any court, b. public officers while performing or in operation of their duties, c. employees of persons, corporations, or associations enumerated in subparagraph a of this paragraph when engaged in the specific performance of their duties as such employees, or d. a powersports vehicl e dealer; 3. “Motor vehicle salesperson” means any person who, for gain or compensation of any kind, either direc tly or indirectly, regularly or occasionally, by any form o f agreement or arrangement, assists or offers assistance to customers in selecting a vehicle ; explains product performance, applicati on, and benefits to customers; describes optional equipment available on the vehicle ; Req. No. 3504 Page 5 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 offers or coordinates t est drives to customers; explains the operating features of a vehicle, or paperwork to the customer; or sells or negotiates f or the sale, lease, or conveyance or arranges the financing of any new motor vehicle as an employee for any new motor vehicle dealer to any one or m ore third parties. Provided, this definition does not apply to employees of any manufacturer or distributor who has new motor vehicle sales and service agr eements with new motor vehicle dealers in this state and does not sell motor vehicles directly to consumers; 4. “Commission” means the Oklahoma New Motor Vehicle Commission; 5. “Manufacturer” means any person, firm, association, corporation, or trust, resident or nonresident, that manufactures or assembles new and unused motor vehicles or that engages in the fabrication or assembly of motorized vehicles of a type required to be registered in this state; 6. “Distributor” means any person, firm, associatio n, corporation, or trust, resident or nonresid ent, that, being authorized by the original manu facturer, in whole or in part sells or distributes new and unused motor vehicles to new motor vehicle dealers, or that maintains distributor representatives; 7. “Factory branch” means any branch office maintained by a person, firm, association, corporation , or trust that manufactures or assembles motor vehicles for the sale of motor vehicles to Req. No. 3504 Page 6 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 distributors, or for the sale of motor vehicles t o new motor vehicle dealers, or for directing or supervising, in wh ole or in part, its representatives; 8. “Distributor branch” means any branch office similarly maintained by a distributor for the same p urposes a factory bra nch is maintained; 9. “Factory representative” means any officer or agent engaged as a representative of a manufacturer of motor vehicles or by a factory branch, for the purpose of making or promoting the sale of its motor vehicles, or for supervising or contacting its dealers or prospective dealers; 10. “Distributor representative” means any person, firm, association, corporation , or trust and each officer and employee thereof engaged as a re presentative of a distributor or distrib utor branch of motor vehicles, for the purpose of mak ing or promoting the sale of its motor vehicles, or for supervising o r contacting its dealers or prospective dealers; 11. “Franchise” means any contract or agreement between a new motor vehicle dealer and a manufacturer of a new motor vehicle or its distributor or factory branch by which the new motor vehicle dealer is authorized to engage in the activities of a new motor vehicle dealer as defined by this section; 12. “New or unused motor vehicle” means a vehicle which is in the possession of the manufac turer or distributor or has been sold Req. No. 3504 Page 7 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 only to the holder of a valid franchise granted by the manufac turer or distributor for the sale of that make of new vehicle so long as the manufacturer’s statement of origin has not been assigned to anyone other than a licensed franchised n ew motor vehicle dealer of the same line-make; 13. “Area of responsibility” means the geographical area, as designated by the manufacturer , factory branch, factory representative, distributor, distributor branc h, or distributor representative, in which the new mo tor vehicle dealer is held responsible for the promotion and developm ent of sales and rend ering of service for the make of motor vehicle for which the new motor vehicle dealer holds a franchise or sellin g agreement; 14. “Off premises” means at a location other than the address designated on the new motor vehicle dealer’s license; 15. “Sponsoring entity” means any person, firm, ass ociation, corporation, or trust which has control, either permanently or temporarily, over the rea l property upon which the off-premises sale or display is conduc ted; 16. “Product” means new motor vehi cles and new motor vehicle parts; 17. “Service” means motor vehicle warranty repairs including both parts and labor; Req. No. 3504 Page 8 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 18. “Lead” means a consumer conta ct in response to a factory program designed to generate interest in purchasing or leasing a new motor vehicle; 19. “Sell” or “sale” means to sell or lease; 20. “Factory” means a manufacturer, distributor, factory branch, distributor branch, factory repr esentative, or distributor representative, which manufactures or distributes vehicle products; 21. “Powersports vehicle” means motorcycles, sco oters, mopeds, all-terrain vehicles, and utility vehicles; 22. “Powersports vehicle dea ler” means any person, firm, or corporation that is in the business of selling any new powersports vehicles except for retail implement dea lers; 23. “Retail implement dealer” means a business engaged primarily in the sale of farm tractors as defined in Se ction 1-118 of this title or implements of husbandry as de fined in Section 1-125 of this title or a combination thereof ; 24. “Consumer data” means nonpublic personal information as defined in 15 U.S.C., Section 6809(4) as it existed on January 1, 2023, that is: a. collected by a new motor vehicle dealer, and b. provided by the new motor vehicle dealer directly to a manufacturer or third part y acting on behalf of a manufacturer. Req. No. 3504 Page 9 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 The term shall not include the same or similar data obtained by a manufacturer from any source other than the new motor vehicle dealer or new motor vehicle dealer’s data management system; and 25. “Fleet vehicle” means a new motor vehicle sold and titled or registered to a business and used for business purposes only . SECTION 2. AMENDATORY 47 O.S. 202 1, Section 565, as last amended by Section 8, Chapter 29, O.S.L. 2023 (47 O.S. Supp. 2023, Section 565), is amended to read as follows: Section 565. A. The Oklahoma New Motor Vehicle Commis sion may deny an application for a license, revoke or suspend a license , or impose a fine against any person or entity, not to exceed Ten Thousand Dollars ($10,000.00) per occurrence, that violates any provision of Sections 561 through 567, 572, 578.1, 579, and 579.1 of this title or for any of the following reasons: 1. On satisfactory proof of unfitness of the applicant in any application for any license under the provisions of Section 561 et seq. of this title; 2. For any material misstat ement made by an applicant in any application for any lic ense under the provisio ns of Section 561 et seq. of this title; 3. For any failure to comply with any provision of Section 561 et seq. of this title or a ny rule promulgated by the Commission under authority vested in it by Section 561 et seq. of this titl e; Req. No. 3504 Page 10 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 4. A change of cond ition after license is granted resulting in failure to maintain the qualifications for license; 5. Being a new motor vehicle dealer who : a. has required a purchaser of a new m otor vehicle, as a condition of sale and delivery thereof , to also purchase special features, appliance s, accessories, or equipment not desired or requested by the purchaser and installed by the new motor vehicle dealer, b. uses any false or misleading adv ertising in connection with business as a new motor vehic le dealer, c. has committed any unlawful act w hich resulted in the revocation of any similar license in another state, d. has failed or refused to perform any written agreement with any retail buyer involving the sale of a motor vehicle, e. has been convicted of a felony crime t hat substantially relates to the occupation of a new motor vehicle dealer and poses a reasonable threat to public safety, f. has committed a fraudulent act in selling, purchasi ng, or otherwise dealing in new motor vehicles or has misrepresented the terms a nd conditions of a sale, purchase or contract for sale or purchase of a new Req. No. 3504 Page 11 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 motor vehicle or any interest therein including an option to purchase such vehicle, g. has failed to meet or maintain the conditions and requirements necessa ry to qualify for the i ssuance of a license, or h. completes any sale or transaction of an extended service contract, extended maintenance plan, or similar product using contract forms that do not conspicuously disclose the identity of the service contract provider; 6. Being a new motor vehicle salesperson who is not employed as such by a licensed new motor vehicle dealer; 7. Being a new motor vehicle dealer w ho: a. does not have an established plac e of business, b. does not provide for a suitable repair shop separate from the display room with ample sp ace to repair or recondition one or more v ehicles at the same time, and which is staffed with properly tr ained and qualified repair technicians and is equipped with such parts, tools, and equipment as may be requisite for the servicing of motor vehicles in such a manner as to make them comply with the safety laws of this state and to properly fulfill the dealer ’s or manufacturer’s warranty obligation, Req. No. 3504 Page 12 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 c. does not hold a franchise in effect with a manufacturer or distributor of new or unused motor vehicles for the sale of the same and is not authorized by the manufacturer or distributor to render predelivery pr eparation of such vehicles sold to purchasers and to perform any authorized post-sale work pursuant to the manufacturer’s or distributor’s warranty, d. employs a person without obtaining a cert ificate of registration for the person, or utilizes the services of used motor vehicle lots or dealers or ot her unlicensed persons in connection with the sale of new motor vehicles, e. does not properly service a new motor vehicle before delivery of same to the original purchaser thereof, or f. fails to order and stoc k a reasonable number of new motor vehicles necessary to meet consumer demand for each of the new moto r vehicles included in the new motor vehicle dealer’s franchise agreement, unless the new motor vehicles are not readily available from the manufacturer or distributor due to limited production; 8. Being a factory that has: Req. No. 3504 Page 13 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 a. either induced or attempted to induce by means of coercion or intimidation, any new motor vehicle dealer: (1) to accept delivery of any motor vehicle or vehicles, parts, or accessories therefor, or any other commodities including advertising material which shall not have been ordered by the new motor vehicle dealer, (2) to order or accept delivery of any motor vehicle with special features, appliances, accessories, or equipment not included in the list p rice of the motor vehicles as publicly advertised by the manufacturer thereof, or (3) to order or accept delivery of any parts, accessories, equipment, machinery, tools, appliances, or any commodity whatsoever, b. induced under threat o r discrimination by the withholding from delivery to a new motor vehicle dealer certain models of moto r vehicles, changing or amending unilaterally the new motor vehicle dealer’s allotment of motor vehicles, and/or withholding and delaying delivery of the vehicles out of the ordinary course of business, in order to induce by such coercion any new motor vehicle dealer to participate Req. No. 3504 Page 14 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 or contribute to any local or national advertising fund controlled directly or indirectly by the facto ry or for any other purpo ses such as contest, “giveaways”, or other so-called sales promotional devices, and/or change of quotas in any sales contest; or has required new motor vehicle dealers, as a condition to receiving their vehicle allotmen t, to order a certain percentage of the vehicle s with optional equipment not specified by the new motor vehicle dealer; however , nothing in this section shall prohibit a factory from supporting an advertising association which is open to all new motor vehicle dealers on the same basis, c. used a performance standard, sales objective, or program for measuring dealer performance tha t may have a material effect on a right of the dealer to vehicle allocation; or payment under any incentive or reimbursement program that is unfair, unreasonable, inequitable, and not based on accurate information, d. used a performance standard for measur ing sales or service performance o f any new motor vehicle dealer under the terms of the franchise agreement which: (1) is unfair, unreasonable, arbitrary, or inequitable, and Req. No. 3504 Page 15 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 (2) does not consider the relevant and material local and state or regional crite ria, including prevailing economic conditions affecting the sales or service perf ormance of a vehicle dealer, vehicle allocation from the manufacturer , or and any relevant and material d ata and facts presented by the dealer in writing within thirty (30) days of the written notice of the manufacturer to the dealer of its intention to cancel, terminate, or not renew the dealer’s franchise agreement, e. failed or refused to sell, or offer for sale, new motor vehicles to all of its authorized same line-make franchised new motor vehicle dealers a t the same price for a comparably equipped m otor vehicle, on the same terms, with no different ial in functionally available discount, allowance, credit , or bonus, except as provided in subparagraph e of paragraph 9 of this subsection, f. failed to provide reasonable c ompensation to a new motor vehicle dealer substantially equivalent to the actual cost of providing a manufacturer required loaner or rental vehicle to any consumer who is havin g a vehicle serviced at the dealership. For purposes of Req. No. 3504 Page 16 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 this paragraph, actual cost is the average cost in the new motor vehicle dealer’s region for the rental o f a substantially similar make and model as the vehicle being serviced, or g. failed to make available to its new motor vehicle dealers a fair and proportional share of all n ew vehicles distributed to sam e line-make dealers in this state, subject to the sam e reasonable terms, including any vehicles distributed from a common new vehicle inventory pool outside of the factory’s ordinary allocation process such as any vehicles the factory reserves to distribut e on a discretionary basis; 9. Being a factory that : a. has attempted to coerce or has coerced any new motor vehicle dealer to enter into any agr eement or to cancel any agreement; has failed to act in good faith and in a fair, equitable, and nondiscriminatory manner; has directly or indirectly coerced, intimidated, threatened , or restrained any new motor vehicle dealer; has acted dishonestly; or has failed to act in accordance with the reasonable standards of fair dealing, b. has failed to compensate its dealers for the work and services they are required to perform in connecti on Req. No. 3504 Page 17 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 with the dealer’s delivery and preparation obligation s according to the agreements on file with the Commission which must be found by the Commission to be reasonable, or has failed to adequately and fairly compensate its dealers for labor, parts , and other expenses incurred by the dealer to perform under and comply with manufacturer’s warranty agreements and recall repairs which shall include diagnostic work as applicable and assistance requested by a consumer whose vehicle was subjected to an over-the-air or remote change, repair, or upda te to any part, system, accessory, or function by the manufacturer a nd performed by the dealer in order to satisfy th e consumer. Time allowances for the diagnosis and performance of repair work shall be reasonable and adequate for the work to be performed. Adequate and fair compensation, which under this provision shall be no less than the rates customarily charged for retail consumer repairs as calculated herein, for parts and labor for warranty and recall repairs shall, at the option of the new motor ve hicle dealer, be established by the new motor vehicle dealer submitting to the manufacturer or distributor one hundre d sequential nonwarranty consumer-paid service repair orders which Req. No. 3504 Page 18 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 contain warranty-like repairs, or ninety (90) consecutive days of nonwarranty consumer-paid service repair orders which contain warranty-like repairs, whichever is less, covering repairs made no more than one hundred eighty (180) days before the submission and declaring the average percentag e labor rate and/or markup rate. A new motor vehicle dealer may not submit a request to establ ish its retail rates more than once in a twelve -month period. That request may establish a parts markup rate, labor rate, or both. The new motor vehicle dealer shall calculate its retail parts rate by determining the total charges for parts from the qualified repair orders submitted, dividing that amount by the new motor vehicle dealer ’s total cost of the purchase of those parts, subtracting one (1), and multiplying by one hundred (100) to produce a percentage. The new motor vehicle dealer shall calculate its retail labor rate by dividing the amount of the new motor vehicle dealer ’s total labor sales from the qualified repair orders by the total labor hours charged for those sales. When submitting repair orders to establish a retail parts and labor rate, a new motor vehicle dealer need not include repairs for: Req. No. 3504 Page 19 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 (1) routine maintenance including but not limited to the replacement of bulbs, fluids, filters, batteries, and belts that are not provided in the course of and related to a r epair, (2) factory special events, specials, or promotional discounts for retail consumer rep airs, (3) parts sold or repairs performed at wholesale, (4) factory-approved goodwill or policy repairs or replacements, (5) repairs with aftermarket parts, when c alculating the retail parts rate but not the re tail labor rate, (6) repairs on aftermarket pa rts, (7) replacement of or work on tires including front - end alignments and wheel or tire rotations, (8) repairs of motor vehicles owned by the new motor vehicle dealer or employee thereof at the time of the repair, (9) vehicle reconditioning, or (10) items that do not have individual part numbers including, but not limited to, nuts, bolts, and fasteners. A manufacturer or distributor may, not later than forty-five (45) days after submission, rebut that Req. No. 3504 Page 20 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 declared retail parts and labor rate in writing by reasonably substantiating that the rate is not accurate or is incomplete pursuant to the provisions of this section. If the manufa cturer or distributor determines the set of repair orders submitted by the new motor vehicle dealer pursuant to this section for a retail labor rate or retail parts markup rate is substantially higher than the new motor vehicle dealer’s current warranty rates, the manufacturer or distributor may request, in writing, within forty-five (45) days after the manufacturer’s or distributor’s receipt of the new motor vehicle dealer’s initial submission, all repair orders closed within the period of thirty (30) days immediately preceding, or thirty (30) days immediately following, the set of repa ir orders initially submitted by the new motor vehicle dealer. All time periods under this sectio n shall be suspended until the supplemental repair orders are provided. If the manufacturer or distributor requests supplemental repair orders, the manufactu rer or distributor may, within thirty (30) days after receiving the supplemental repair orders and in accordance with the formula described in this subsection, calculate a pr oposed adjusted retail labor Req. No. 3504 Page 21 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 rate or retail parts markup rate, as applicable, base d upon any set of the qualified repair orders submitted by the franchisee and following the formul a set forth herein to establish the rate. The retail labor and parts rates shall go into effect thirty (30) days following the approval by the manufacturer or distributor. If the declared rate is rebutted, the manufacturer or distributor shall provide written notice stating the reasons for the rebuttal, an explanation of the rea sons for the rebuttal, and a copy of all calculations used by the franchisor in determining the manufacturer or distributor ’s position and propose an adjustment in writing of the average percentage markup or labor rate based on that rebuttal not later than forty-five (45) days after submission. If the new motor vehicle dealer does not agree with the proposed average percentage ma rkup or labor rate, the new motor vehicle dealer may file a protest with the Commission not later than thirty (30) days after receipt of that proposal by the manufacturer or distributor. In the event a protest is filed, the manufacturer or distributor shall have the burden of proof to establish the new motor vehicle dealer ’s submitted parts markup rate or labor rate was Req. No. 3504 Page 22 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 inaccurate or not complete pursuant to the provisions of this section. A manufacturer or dis tributor may not retaliate against any new motor vehicle d ealer seeking to exercise its rights u nder this section. A manufacturer or dist ributor may require a d ealer to submit repair orders in accordance with this section in order to validate the reasonableness of a dealer’s retail rate for parts or labor not m ore often than once every twelve (12) months. A manufacturer or distributor may not otherwise recover its costs from new motor vehicle dealers within this state including a surcharge imposed on a new motor vehicle dealer solely intended to recover the cos t of reimbursing a new motor vehicle dealer for parts and labor pursuant to this section; provided, a ma nufacturer or distributor shall not be prohibited from increasing prices for vehicles or parts in the normal course of business or from auditing and cha rging back claims in accordance with this section. All claims made by dealers for compensation for delivery, preparation, warranty, or recall repair work shall be paid within thirty (30) days after approval and shall be approved or disapproved within thi rty (30) days after receipt. When any claim is disapproved, the dealer shall be Req. No. 3504 Page 23 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 notified in writing of the grounds for disapproval. The dealer’s delivery, preparation , and warranty obligations as filed with the Commission shall constitute the dealer ’s sole responsibility for product liability as between the dealer and manufacturer. A factory may reasonably and periodically audit a new motor vehicle dealer to determine the validity of paid claims for new motor vehicle dealer compensation or any charge -backs for warranty parts or service compensation. Except in cases of suspected fraud , audits of warranty payments shall only be for the one-year period immediately following the date of the p ayment. A manufacturer shall reserve the right to reasonable, periodic audits to determine the validity of paid claims for dealer compensation or any charge-backs for consumer or dealer incentives. Except in cases of suspected fraud, audits of incentive payments shall only be for a one-year period immediately following the date of the payment. A factory shall not deny a claim or charge a new motor v ehicle dealer back subsequent to the payment of the claim unless the factory can show that the claim was fa lse or fraudulent or that the new motor vehicle dealer failed t o reasonably substantiate Req. No. 3504 Page 24 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 the claim by the written reasonable procedures of the factory. A factory shall not deny a claim or implement a charge-back against a new motor vehicle dealer after payment of a claim in the event a purchaser of a new vehicle that is the subject of a claim fails to comply with titling or registration laws of this state and is not prevented from compliance by any action of the new motor vehicle dealer; provided, that the factory may require the new motor vehicle dealer to provide, w ithin thirty (30) days of notice of charge-back, withholding of payment, or denial of claim, the documentation to demonstrate the vehicle sale, delivery, and customer qualification for an incentive as reported, including consumer name and address and written a ttestation signed by the dealer operator or general manager stating the consumer was not on the export control list and the dealer did not know or have reason to know the vehicle was being exported or resold. The factory shall provide written notice to a dealer of a proposed charge-back that is the result of an audit along with the spec ific audit results and proposed charge-back amount. A dealer that receives notice of a proposed charge -back pursuant to a Req. No. 3504 Page 25 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 factory’s audit has the right to file a protest wi th the Commission within thirty (30) days after receipt of the notice of the charge -back or audit results, whichever is later. The factory is prohibited from implementing the charge -back or debiting the dealer’s account until either the time frame for fil ing a protest has passed or a final adjudication is rendered by the Commission, whi chever is later, unless the dealer has agreed to the charge-back or charge-backs, c. fails to compensate th e new motor vehicle dealer for a used motor vehicle: (1) that is of the same make and model manufactured, imported, or distributed by the factory and is a line-make that the new motor v ehicle dealer is franchised to sell or on which the new motor vehicle dealer is authorized to perform recall repairs, (2) that is subject to a stop-sale or do-not-drive order issued by the factory or an authorized governmental agency, (3) that is held by the new motor vehicle dealer in the dealer’s inventory at the time the s top-sale or do-not-drive order is issued or that is taken by the new motor vehicle dealer into the dealer’s Req. No. 3504 Page 26 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 inventory after the recall notice as a re sult of a retail consumer trade-in or a lease return to the dealer inventory in accordance with an applicable lease contract, (4) that cannot be repaired due to the unavailability, within thirty (30) days after issuance of the stop-sale or do-not-drive order, of a remedy or parts necessary for the new motor vehicle dealer to make the recall repair, and (5) that is not at least in the prorated amount of one percent (1.00%) of the value of the vehicle per month beginning on the date that is thirty (30) days after the date on which the stop-sale order was provided to the new motor vehicle dealer until the earlier o f either of the following: (a) the date the recall remedy o r parts are made available, or (b) the date the new motor vehicle dealer sells, trades, or otherwise disposes of the affected used motor vehicle. For the purposes of division (5) of this subparagra ph, the value of a used vehicle shall be the average Blac k Book value for the year, make, and model of the Req. No. 3504 Page 27 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 recalled vehicle. A factory may direct th e manner and method in which a new motor vehicle dealer must demonstrate the inventory status of an affecte d used motor vehicle to determine eligibility under this subparagraph; provided, that the manner and method may not be unduly burdensome and may not require information that is unduly burdensome to provide. All reimbursement claims made by new motor vehic le dealers pursuant to this section for recall remedies o r repairs, or for compensation where no part or repair is reasonably available and the vehic le is subject to a stop-sale or do-not-drive order, shall be subject to the same limitations and requiremen ts as a warranty reimbursement claim made under subparagr aph b of this paragraph. In the alternative, a manufacturer may compensate its franchised n ew motor vehicle dealers under a national recall compensation program; provided, the compensation under the program is equal to or greater than that provided under division (5) of this subparagraph, or as the manufacturer and new motor vehicle dealer other wise agree. Nothing in this section shall require a factory to provide total compensation to a new motor v ehicle dealer which would exceed the total average Black Book value of the Req. No. 3504 Page 28 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 affected used motor vehicle as originally determined under division (5) of this subparagraph. Any remedy provided to a new motor vehicle dealer under this subparagraph is exclusive and may not be combined with any other state or federal compensation remedy, d. unreasonably fails or refuses to offer to its same line-make franchised dealers a reasonable supply and mix of all models manufactured for that line-make, or unreasonably requires a dealer to pay any extra fee, purchase unreasonabl e advertising displays or other materials, or enter into a separate agreement which adversely alters the rights or obligations contained within the new motor vehicle dealer’s existing franchise agreement or which waives any right of the new motor vehicle dealer as protected by Section 561 et seq. of this title, or remodel, renovate, or recondition the new motor vehicle dealer’s existing facilities as a prerequisite to receiving a model or series of vehicles, except as may be necessary to sell or service the model or series of vehicles as provided by subparagraph e of this paragraph. It shall be a violation of this section for new vehicle allocation to be withheld subject to any requirement to purchase or sell any number of used or off-lease vehicles. The Req. No. 3504 Page 29 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 failure to deliver any such new motor vehicle shall not be considered a violation of the secti on if the failure is not arbitrary or is due to lack of manufacturing capacity or to a strike or labor difficulty, a shortage of materials, a freight embargo, or other cause over which the manufacturer has no control. However, this subparagraph shall not apply to recreational vehicles, limited production model vehicles, a vehicle not advertised by the factory for sale in this state, vehicles that are subject to allocation affected by federal environmental laws or environmental laws of this state, or vehicles allocated in response t o an unforeseen event or circumstance, e. except as necessary to comply wit h a health or safety law, or to comply with a technology re quirement which is necessary to sell or service a motor vehicle that the franchised new motor vehicle dealer is authorized or licensed by the franchisor to sell or service, requires a new motor veh icle dealer to construct a new facility or substantially renovate the new motor vehicle dealer’s existing facility unless the facility construction or reno vation is justified by the economic conditions existing at the time, as well as Req. No. 3504 Page 30 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 the reasonably forese eable projections, in the new motor vehicle dealer ’s market and in the automotive industry. However, this subparagraph shall not apply if the new motor vehicle dealer voluntarily agrees to facility construction or renovation in exchange f or money, credit, allowance, reimbursement, or additional vehicle allocation to a new motor vehicle dealer from the factory to compensate the new motor vehicle dealer for the cost of, or a portion of the cost of, the facility constructio n or renovation. Except as necessary to comply with a health or safety law, or to comply with a technology or safety requirement which is necessary to sell or service a motor vehicle that the franchised new motor vehicle dealer is authorized or licensed by the franchisor to sell or service, a new motor vehicle dealer which comple tes a facility construction or renovation pursuant to factory requirements shall not be requir ed to construct a new facility or renovate the existing facility if the same area of the facility or premises has been constructed or substantially altered within the last t en (10) years and the construction or alteration was approved by the manufacturer as a p art of a facility upgrade program, standard, or policy. For purposes of this Req. No. 3504 Page 31 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 subparagraph, “substantially altered” means to perform an alteration that subst antially impacts the architectural features, characteristics, or integrity of a structure or lot. The term shall not include routine maintenance reasonably necessary to maintain a dealership in attractive condition. If a facility upgrade program, standard, or policy under which the dealer completed a facility construction or substantial alteration doe s not contain a specific time period during which the manufacturer or distributor shall provide paym ents or benefits to a participating dealer, or the time f rame specified under the program is reduced or canceled prematurely in the unilateral discreti on of the manufacturer or distributor, the manufacturer or distributor shall not deny the participating dealer any payment or benefit under the terms of the program, standard, or p olicy as it existed when the dealer began to perform under the program, standard, or policy for the balance of the ten-year period, regardless of whether the manufacturer’s or distributor’s program, standard, or policy has been changed or canceled, unless the manufacturer and dealer agree, in writing, to the change in payment or b enefit. During the ten-year Req. No. 3504 Page 32 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 period following facility construction or substantial alteration, the manufacturer shall not withhold from the dealer its proportionate share of vehicles distributed to dealers of the same line-make, subject to the same reasonable terms, including vehicles distributed from a common new vehicle inventory pool outside of the factory’s ordinary allocation process , such as any vehicles the factory reserves to distribute on a discretionary basis, f. requires a new motor vehicle dealer to establish an exclusive facility or to change the loc ation of the dealership, unless supported by reasonable business, market, and economic considerations; provided, that this section shall not restrict the terms of any agreement for such exc lusive facility volun tarily entered into and supported by valuable consideration separate from the ne w motor vehicle dealer’s right to sell and service motor vehicles for t he franchisor. If a dealer is required by the manufacturer or distributor to change a previously approved location of the dealership and has not sold its existing dealership facility and real estate within the later of one hundred eighty (180) days of listing the property for sale or ninety (90) days after the Req. No. 3504 Page 33 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 facility relocation, then, upon the written request of the dealer, the manufacturer or distributor shall purchase the existing dealership facility of the dealer and real estate. The facility and rea l estate shall be valued as if a new motor vehicle dealers hip continues to operate on the property. If the factory and dealer cannot agree on the value of the terminated franchise, then the factory and dealer shall utilize the process described in paragraph 6 of subsecti on G of Section 565.2 of this title. If a manufacturer or distributor purchases a dealership facility and real estate, then it shall be entitled to sole own ership, possession, use, and contr ol of any items, buildings, or property that were included in the contract to purchase, g. requires a new motor vehicle dealer to enter into a site-control agreement covering any or all of the new motor vehicle dealer’s facilities or premises; provided, that this section shall not restrict the terms of any site-control agreement voluntarily entered into and supported by valuable consideration separate from the new motor vehicle dealer’s right to sell and service motor vehicles for the franchisor. Notwithstanding the foregoing or the terms of any Req. No. 3504 Page 34 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 site-control agreement, a site -control agreement automatically extinguishes if all of the factory ’s franchises that operated from the location that are the subject of the site-control agreement are terminated by the factory as part of the discontinuance of a product line, h. refuses to pay, or claims reimbursement from, a new motor vehicle dealer fo r sales, incentives, or other payments related to a motor vehicle sold by the new motor vehicle dealer because the purchaser of the motor vehicle exported or resold the motor vehicle in violation of the policy of the factory unless the factory can show tha t, at the time of the sale, the new motor vehicle dealer knew or reasonably should have known of the pu rchaser’s intention to export or resell the motor vehicle. There is a rebu ttable presumption that the new motor vehicle dealer did not know or could not have known that the vehicle would be exported if the vehicle is titled and registered in any state of the United States, or i. requires a new motor vehicle dealer to pu rchase goods or services for the construction, renovation, or improvement of the new motor vehicle dealer’s facility from a vendor chosen by the factory if goods or Req. No. 3504 Page 35 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 services available from o ther sources are of substantially similar quality and design and comply with all applicable laws; provided, however, that such goods are not subject to the factory’s intellectual property or trademark rights and the new motor vehicle dealer has received the factory’s approval, which approval may not be unreasonably withh eld. Nothing in this subparagraph may be construed to allow a new motor vehicle dealer to impair or elimin ate a factory’s intellectual property, trademark rights, or trade dress usage guide lines. Nothing in this section prohibits the enforcement of a voluntary agreement between the factory and the new motor vehicle dealer where separate and valuable considera tion has been offered and accepted; 10. Being a factory that: a. establishes a system of motor vehicle allocation or distribution which is unfair, i nequitable, or unreasonably discriminatory. A manufacturer and distributor shall maintain for three (3) year s records that describe its metho ds or formula of allocation and distribution of its motor v ehicles and records of its actual allocation and distribution of motor v ehicles to its motor vehicle dealers. Upon the written Req. No. 3504 Page 36 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 request of any new motor vehicle dealer franchised by it the manufacturer or distributor, received by the manufacturer or distributor within thirty (30) days of the written notice from the manufacturer or distributor to the dealer of the intention to cancel or terminate, or written notice from the manufact urer or distributor of a sales performance deficiency requiring the dealer to take action to cure the alleged performance deficiency , a factory manufacturer or distributor shall disclose in writing to the new motor vehicle dealer the basis upon which new motor vehicles are allocated, scheduled, and delivered, by vehicle model, to among the new motor vehicle dealers of the same line-make for that factory manufacturer or distributor for the prior three (3) years, and the basis upon which the current allocatio n or distribution is being made or will be made to such dealer, or b. changes an established plan or system of motor vehicle distribution. A new motor vehicle dealer franchi se agreement shall continue in full force and operation notwithstanding a change, in whole or in part, of an established plan or system of distribution of the motor vehicles offered or previously offered for sale Req. No. 3504 Page 37 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 under the franchise agreement. The appoint ment of a new importer or distributor for motor vehicles offered for sale under the franchise agreement shall be deemed to be a change of an establis hed plan or system of distribution. The discontinuation of a line-make shall not be deemed to be a change of an established plan or system of motor vehicle distribution. The creation of a line-make shall not be deemed to be a change of an established plan or system of motor vehicle distribution as long as the new line-make is not selling the same, or substant ially the same vehicle or vehicles previously sold through another line-make by new motor vehicle dealers with an active franchise agreement for the other line-make in the state if such new motor vehicle dealers are no longer authorized to sell the compara ble vehicle previously sold through their line -make. Changing a vehicle ’s powertrain is not sufficient to show it is substantially different. Upon the occurrence of suc h change, the manufacturer or distributor shall be prohibited from obtaining a license to distribute vehicles under the new plan or system of distribution unless the manufacturer or distributor offers to each new motor vehicle dealer w ho is a party to the Req. No. 3504 Page 38 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 franchise agreement a new franchise agreement containing substantially the same provis ions which were contained in the previous franchise agreement ; 11. Being a factory that sells directly or indirectly new motor vehicles to any retail consumer in the st ate except through a new motor vehicle dealer holding a franchise for the line -make that includes the new motor vehicle. This paragraph does not apply to factory sales of new moto r vehicles to its employees, family members of employees, retirees and famil y members of retirees, not-for- profit organizations, or the federal, state, or local governments. The provisions of this paragraph shall not preclude a factory from providing information to a consumer for the purpose of marketing or facilitating a sale of a new motor vehicle or from establishing a program to sell or offer to sell new motor vehicles through participating dealers subject to the limitations provided in paragraph 2 of Section 562 of this title; 12. a. Being a factory whic h directly or indirec tly: (1) owns any ownership interest or has any financial interest in a new motor vehicl e dealer or any person who sells products or services pursuant to the terms of the franchise agreement, (2) operates or controls a new motor vehicle dealer, or Req. No. 3504 Page 39 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 (3) acts in the capacity of a new motor vehicle dealer. b. (1) This paragraph does not pr ohibit a factory from owning or controlling a new motor vehicle dealer while in a bona fide r elationship with a dealer development candidate wh o has made a substant ial initial investment i n the franchise and whose initial investment is subject to potential loss. The dealer development candidate can reasonably expect to acquire full o wnership of a new motor vehicle dealer within a reasonable period of time not to exceed ten (10) years and o n reasonable terms and conditions. The ten-year acquisition period may be expanded for good cause shown. (2) This paragraph does not prohibit a factory from owning, operating, controlling, or acting in the capacity of a new motor vehicle dealer for a period not to exceed twelve (12) months during the transition from one independent dealer to another independent dealer if the dealership is for sale at a reasonable price and on reasonable terms and conditions to an independent qualified buyer. On showing by a factory of good cause, the Oklahoma New Motor Vehicle Commission may Req. No. 3504 Page 40 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 extend the time limit set forth above; extensions may be granted for periods not to excee d twelve (12) months. (3) This paragraph does no t prohibit a factory from owning, operating, or controlling or acting in the capacity of a new motor vehicle dealer which was in operation prior to January 1, 2000. (4) This paragraph does not pr ohibit a factory from owning, directly or indirectly, a minority interest in an entity that owns, operates , or controls motor vehicle dealerships of the same line-make franchised by the manufacturer, provided that each of the following conditions are met: (a) all of the new motor vehicle dealerships selling the motor vehicles of that manufacturer in this state t rade exclusively in the line-make of that manufacturer, (b) all of the franchise agreements of the manufacturer confer rights on the dealer of the line-make to develop and operate, within a defined geographic territory or area, as many dealership facilitie s as the dealer and manufacturer shall agree are appropriate, Req. No. 3504 Page 41 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 (c) at the time the manufacturer first acquires an ownership interest or assumes operation, the distance between any dealership thus owned or operated and the neare st unaffiliated new motor vehicle dealership trading in the same line-make is not less than seventy (70) miles, (d) during any period in which the manufacturer has such an ownership interest, the manufacturer has no more than three franchise agreements with new motor vehicle dealers licensed by the Oklahoma New Motor Vehicle Commission to do business w ithin the state, and (e) prior to January 1, 2000, the factory shall have furnished or made available to prospective new motor vehicle dealers an offering circular in accordance with the Trade Regulation Rule on Franchising of the Federal Trade Commission, and any guidelines and exemptions issued thereunder, which disclose the possibility that the factory may from time to time seek to own or Req. No. 3504 Page 42 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 acquire, directly or indirectly , ownership interests in retail dealerships; 13. Being a factory which directly or indirectly makes available for public disclosure any proprietary information provided to the factory by a new motor vehicle dealer, other t han in composite form to new motor vehicle dealers in the same line-make or in response to a subpoena or order of the Commission or a court. Proprietary information includes, but is not limited to, information: a. derived from monthly financial statements provided to the factory, and b. regarding any aspect of the profitability of a particular new motor vehicle dealer; 14. Being a factory which doe s not provide or direct leads in a fair, equitable, and timely manner. Nothing in this paragraph shall be construed to require a factory to d isregard the preference of a consumer in providing or directing a lead; 15. Being a factory which used the consumer list of a new motor vehicle dealer for the purpose of unfairly competing with dealers; 16. Being a factory which prohibits a new motor vehicle dealer from relocating after a written request by such new motor vehicle dealer if: a. the facility and the p roposed new location satisfies or meets the written reasonable guidelines of the Req. No. 3504 Page 43 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 factory. Reasonable guidelines do not include exclusivity or site control unless agreed to as set forth in subparagraphs f and g of paragraph 9 of this subsection, b. the proposed new location is within the a rea of responsibility of the new motor vehicle dealer pursuant to Section 578 .1 of this title, and c. the factory has sixty (60) days from receipt of the new motor vehicle dealer’s relocation request to approve or deny the request. The failure to approve or deny the request within the sixty-day time frame shall constitute approval of the request; 17. Being a factory which prohibits a new motor vehicle dealer from adding additional line-makes to its existing facility, if, after adding the additional line -makes, the facility satisfies the written reasonable capitalization standards and facility guidelines of each factory. Reasonable facility guidelines do not include a requirement to maintain exclusivity or site control unless agreed to by the dealer as set forth in subparagraphs f and g of paragraph 9 of this subsection; 18. Being a factory tha t increases prices of new motor vehicles which the new motor vehicle dealer had ordered for retail consumers and notified the factory prior to the new motor vehicle dealer’s receipt of the written official price increase notification. A Req. No. 3504 Page 44 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 sales contract signed by a retail consumer accompanied with proof of order submission to the factory shall constitute evidence of each such order, provided that the vehicle is in fact delivered to the consumer. Price differences applicable to new models or series motor vehicles at the time of the introduction of new models or series shall not be considered a price increase for purposes of this paragraph. Price changes ca used by any of the following shall not be subject to the provisions of this paragraph: a. the addition to a motor vehicle of required or optional equipment pursua nt to state or federal law, b. revaluation of the United States dollar in the case of foreign-made vehicles or components, or c. an increase in transportation charges due to increased rates imposed by common or contract carriers; 19. Being a factory that requires a new motor vehicle dealer to participate monetarily in an advertising campaign or co ntest, or purchase any promotional materials, sh owroom, or other display decoration or materials at the expense of the new motor vehicle dealer without consent of the new motor vehicle dealer, which consent shall not be unreasonably wi thheld; 20. Being a factory that denies any new motor vehicle deale r the right of free association with any other n ew motor vehicle dealer for any lawful purpose, unless otherwise pe rmitted by this chapter; or Req. No. 3504 Page 45 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 21. Being a factory that requires a new motor vehicle dealer to sell, offer to sell, or sell exclusively an ext ended service contract, extended maintenance plan, or similar product, such as gap products offered, endorsed, or sponsored by the factory by the following means: a. by an act or statement from the factory that will in any manner adversely impact the new motor vehicle dealer, or b. by measuring the new motor vehicle dealer’s performance under the franchise based on the sale of extended service contracts, extended maintenance plans, or similar products offered, e ndorsed, or sponsored by the manufacturer or distributor. B. Notwithstanding the terms of any franchise agreement, in the event of a proposed sale or transfer of a dealership, the manufacturer or distributor shall be permitted to exer cise a right of first refusal to acquire the assets or ownership interest of the dealer of the new motor vehicle dealership, if such sale or transfer is conditioned upon the manufactu rer or dealer entering into a dealer agreement with the proposed new owner or transferee, only if all the following requirements are met: 1. To exercise its right of first refusal, the factory must notify the new motor vehicle dealer in writing within six ty (60) Req. No. 3504 Page 46 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 days of receipt of the completed proposal for the proposed sale transfer; 2. The exercise of the right of first refusal will r esult in the new motor vehicle dealer and the owner of the dealership receiving the same or greater consideration as they have contracted to receive in connection with the proposed change of ownership or transfer; 3. The proposed sale or transfer of the dealership does not involve the transfer or sale to a member or members of the family of one or more dealer o wners, or to a qualified manager or a partnership or corporation controlled by such pe rsons; and 4. The factory agrees to pay the reasonable expenses, including attorney fees which do not exceed the usual, customary, and reasonable fees charged for simila r work done for other clients incurred by the proposed new owner and transferee prior to the exercise by the factory of its right of first refusal in negotiating and implementing the contract for the proposed sale or transfer of the dealership or dealershi p assets. Notwithstanding the foregoing, no payment of expenses and attorney fees sha ll be required if the proposed new dealer or t ransferee has not submitted or caused to b e submitted an accounting of those expenses within thirty (30) days of receipt of the written request of the factory for such an accounting. The accounting may be requested b y a factory before exercising its right of first refusal. Req. No. 3504 Page 47 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 C. Nothing in this section shall prohibit, limit, restrict, or impose conditions on: 1. Business activities, including without limitation the dealings with motor vehicle manufacturers and t he representatives and affiliates of motor v ehicle manufacturers, of any person that is primarily engaged in the business of short-term, not to exceed twelve (12) months, rental of motor vehicles and industrial and construction equipment and activities incidental to that business, provided that: a. any motor vehicle sold by that person is limited to used motor vehicles that have been previously used exclusively and regular ly by that person in the conduct of business and used motor vehicles traded in on motor vehicles sold by that person, b. warranty repairs performed by that person on motor vehicles are limited to those motor vehicles that the person owns, previously own ed, or takes in trade, and c. motor vehicle financing provided by that person to retail consumers for motor vehicles is limited to used vehicles sold by that person in the c onduct of business; or 2. The direct or indirect ownership, affiliation , or control of a person described in paragraph 1 of this subsection. D. As used in this section: Req. No. 3504 Page 48 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 1. “Substantially relates” means the nature of criminal conduct for which the person wa s convicted has a direct bearing on the fitness or ability to perform one or mor e of the duties or responsibilities necessarily related to the occupation; and 2. “Poses a reasonable threat” means the nature of criminal conduct for which the person was convicted involved an act or threat of harm against another and has a bearing on th e fitness or ability to serve the public or work with others in the occupation. E. Nothing in this section shall prohibit a manufacturer or distributor from requiring a dealer to be in compliance with the franchise agreement and authorized to sell a make and model based on applicable reasonable standards and requirements that include but are not limited to any facility, technology, or training requirements necessary to sell or service a vehicle, in order to be eligible for delivery or allotment of a make o r model of a new motor vehicle or an incentive. SECTION 3. AMENDATORY 47 O.S. 2021, Section 565.2, as amended by Section 10, Chapter 29, O.S.L. 2023 (4 7 O.S. Supp. 2023, Section 565.2), is amended to read as follows: Section 565.2. A. Irrespective of the terms, provisions, or conditions of any franchise, or the terms or provisions of any waiver, no manufacturer shall terminate, cancel , or fail to renew any franchise with a licensed new motor vehicle dealer unless the manufacturer has satisfied the notice requirements as provided in Req. No. 3504 Page 49 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 this section and has good cause for cancellation, termination, or nonrenewal. The manufacturer shall not a ttempt to cancel or fail to renew the franchise agreement of a new motor vehicle de aler in this state unfairly and without just provocation or without due regard to the equities of the dea ler or without good faith as defined herein. As used herein, “good faith” means the duty of each party to any franchise agreement to act in a fair and equita ble manner toward each other, with freedom from coercion or intimidation or threats thereof from each other. B. Irrespective of the terms, provisions , or conditions of any franchise, or the terms or provisions of any waiver, good cause shall exist for the purpose of a termination, cancellation, or nonrenewal when: 1. The new motor vehicle dealer has failed to comply with a provision of the franchise, which provision is both reasonable and of material significance to the franchise relationship, or the ne w motor vehicle dealer has failed to comply with reasonable performance criteria for sales or se rvice established by the manufacturer, and the new motor vehicle dealer has been notified by written notice from the manufacturer; and 2. The new motor vehicl e dealer has received written notification of failure to comply with the manufacturer ’s reasonable sales performance standards, capitalization requirements, facility commitments, business-related equipment acquisitions, or other such Req. No. 3504 Page 50 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 remediable failings exclusive of those reasons enumerate d in paragraph 1 of subsection C of this section, and the new motor vehicle dealer has been afforded a reasonable oppo rtunity of not less than six (6) months to comply with such a provision or criteria. C. Irrespective of the terms, provisions, or conditions of any franchise agreement prior to the termin ation, cancellation, or nonrenewal of any franchise, the manufacture r shall furnish notification of such termination, cancel lation, or nonrenewal to the new motor vehicle dealer and the Oklahoma New Motor Vehicle Commission as follows: 1. Not less than ni nety (90) days prior to the effective date of the termination, cancellation, or nonrenewal unless for a cause described in paragraph 2 of this subse ction; 2. Not less than fifteen (15) days prior to the effec tive date of the termination, cancell ation, or nonrenewal with respect to any of the following: a. insolvency of the new motor vehicle dealer, or the filing of any petitio n by or against the new motor vehicle dealer under any bankruptcy or receivership law, b. failure of the new motor vehicle dealer to conduct its customary sales and service operations during its customary business hours for seven (7) consecutive Req. No. 3504 Page 51 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 business days, provided th at such failure to conduct business shall not be due to an act of God or circumstances beyond the direct control of the new motor vehicle dealer, or c. conviction of the new motor vehicle dealer of any felony which is punishable by imprison ment or a violation of the Federal Odometer Act federal odometer law, 49 U.S.C., Section 32701 et seq. ; and 3. Not less than one hundred ei ghty (180) days prior to the effective date of the termination or cancellation where the manufacturer or distributor is discontinuing the sale of the product line. The notification required by this subsection shall be by certified mail, return receipt requ ested, and shall contain a statement of intent to terminate, to cancel, or to not renew the franchise, a statement of the reasons for the termination, cancellation, or nonrenewal and the date the termination shall take effect. D. Upon the affected new mot or vehicle dealer’s receipt of the aforementioned notice of termination, cancellation, or nonrenewal, the new motor vehicle dealer shall have the right to file a protest of such threatened termination, cancellation, or nonrenewal with the Commission within thirty (30) days and request a hearing. The hearing shall be held within one hundred eighty (180) days of the Req. No. 3504 Page 52 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 date of the timely protest by the dealer and in accordance with the provisions of the Administrative Procedures Act, Sections 250 through 323 of Title 75 of the Oklahoma Statutes, to determine if the threatened cancellation, termination, or nonrenewal of the franchise has been for good cause and if the facto ry has complied with its obligations pursuant to subsections A, B , and C of this section and the factory shall have the burden of proof. Either party may request an additional one-hundred-eighty-day extension of the hearing date from the Commission. Approval of the requested extension may not be unreasonab ly withheld or delayed. If the Commission finds that the threatened cancellation, termination, or nonrenewal of the franchise has not been for good cause or violates subsection A, B, or C of this section, then it shall issue a final order stating that the threatened termination is wrongful. A factory shall have the right to appeal such order. During the pendency of the hearing and after the decision, through any appeal, the franchise shall rema in in full force and effect, including the right to transfer the franchise. If the Commission find s that the threatened cancellation, term ination, or nonrenewal is for good cause and does not violate subsection A, B, or C of this section, the new motor vehicle dealer shall have the right to an appeal. During the pendency of the action, including the f inal decision or appeal, the franchise s hall remain in full force and effect, including the right to transfer the franchise. If the new motor Req. No. 3504 Page 53 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 vehicle dealer prevails in the threatened termination action, the Commission shall award to the new motor vehicle dealer the attorney fees and costs incurred to defend the action. E. If the factory prevails in an action to terminate, cancel, or not renew any franchise, the new motor vehicle deal er shall be allowed fair and reasonable compensation by the manufacturer for: 1. New, current, and previous model year vehicle inventory which has been acquired from the manufacturer, and which is unused and has not been damaged or altered while in the new motor vehicle dealer’s possession; 2. Supplies and parts which have b een acquired from the manufacturer, for the purpose of this section, limited to any and all supplies and parts that are listed on the current parts price sheet available to the new motor vehicle dealer; 3. Equipment and furnishings, provided the new motor vehicle dealer purchased them from the manufacturer or its approved sources; and 4. Special tools, with such fair and reasonable compensation to be paid by the manufacturer withi n ninety (90) days of the effective date of the termination, cancellation , or nonrenewal, provided the new motor vehicle dealer has clear title to the inventory and other items and is in a position to convey that title to the manufac turer. a. For the purposes of paragraph 1 o f this subsection, fair and reasonable compensation shal l be no less than Req. No. 3504 Page 54 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 the net acquisition pr ice of the vehicle paid by the new motor vehicle dealer. b. For the purposes of paragraphs 2, 3, and 4 of this subsection, fair and reason able compensation shall be the net acquisition price paid by the new motor vehicle dealer less a twenty-percent (20%) straight- line depreciation for each year following the dealer’s acquisition of the supplies, parts, equipment, furnishings, and/or special tools. F. 1. If a factory prevails in an action to terminate, cancel , or not renew any franchise and the new motor vehi cle dealer is leasing the dealership facilities, the manufacturer shall pay a reasonable rent to the lessor in accord ance with and subject to the provisions of this subsection G of this section. Nothing in this section shall be construed to relieve a new motor vehicle dealer of its duty to mitigate damages. G. 1. Such reasonable rental value shall be paid only to the extent the dealership premises are recognized in the franchise and only if they are: a. used solely for performance in accordance with the franchise. If the facility is used for the operation of more than one franchise, the reasonable rent shall be paid based upon the portion of the facility Req. No. 3504 Page 55 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 utilized by the franchise being terminated, canceled , or nonrenewed, and b. not substantially in excess of facilities recommended by the manufacturer. 2. If the facilities are owned by the new motor vehicle dealer, an entity considered a relationship as defined in 26 U.S.C., Section 267(b), or a member, partner, or shareholder of the dealership, within ninety (90) days following the effect ive date of the termination, cancellation, or nonrenewal, at the option of the dealer or related ent ity, the manufacturer will shall either: a. locate a qualified purchaser who will offer to purchase the dealership facilities at a reasonable price, b. locate a qualified lessee who will offer to lease the premises for the remaining lease term at the rent set forth in the lease, or c. failing the foregoing, lease the dealership facilities at a reasonable rental value for the portion of the facility that is recognized in the franchise agreement for one (1) year purchase the existing dealership facility of the dealer and real estate at its fair market value . If the factory and dealer can not agree on the fair market value of the terminated franchise or agree to a Req. No. 3504 Page 56 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 process to determine the fair market value, then the factory and dealer shall utilize the process described in paragraph 6 of subsection G of this section . If a manufacturer or distributor pur chases a dealership facility and real estate, then it shall be entitle d to sole ownership, posse ssion, use, and control of any items, buildings, or property that were included in the contract to purchase, or b. locate a qualified purchaser who will offer to purchase the dealership facilities and property at a reasonable price. 3. If the facilities are leased by the new motor ve hicle dealer from an entity other than an entity considered a relationship as defined in 26 U.S.C., Section 267(b), or a member, partner or shareholder of the d ealership, within ninety (90) days follow ing the effective date of the termination, cancellation , or nonrenewal the manufacturer will either: a. locate a tenant or tenants satisfactory to the lessor, who will sublet or assume the balance of the lease, b. arrange with the lessor for the cancellation o f the lease without penalty to the new motor vehicle dealer, or c. failing the foregoing, lease the dealership facilities at a reasonable rent for the portion of the facility Req. No. 3504 Page 57 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 that is recognized in the franchise agreement for one (1) year or the remainder of the lease, whichever is less. 4. The manufacturer shall not be obligated to provide assistance under this section if the new motor vehicle dealer: a. fails to accept a bona fide offer from a p rospective purchaser, sublessee, or assignee, b. refuses to execute a settlement agreement with the manufacturer or lessor if such agreement with the manufacturer or lessor would be without cost to th e new motor vehicle dealer, or c. fails to make written request for assistance under this section within ninety (90) days after the effective date of the termination, cancellation , or nonrenewal. 5. The manufacturer shall be entitled to occupy and use any space for which it pays rent required by this section . H. G. In addition to the repurchase requirements set forth in subsections E and G F of this section, in the event the termination , or cancellation, or nonrenewal is the result of a discontinuance of a product line, the manufacturer or distributor shall compensate the new motor vehicle dealer in as follows: 1. In an amount equivalent to the fair market value of the terminated franchise as of the date immediately preceding the Req. No. 3504 Page 58 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 manufacturer’s or distributor’s announcement or provid e the new motor vehicle dealer with a replacement franchise on substantially similar terms and conditions as those offered to other same line - make dealers.; 2. If the facilities are owned by the new motor vehicle dealer or an entity considered a relationship as defined in 26 U.S.C., Section 267(b), or a member, partner, or shareholder of the dealership, and the owner has not sold the existing dealership facility and real estate within the later of one hundred eighty (180) days of listing the propert y for sale or ninety (90) days after the effective date of the termi nation, then, upon the writ ten request of the dealer, the manufact urer or distributor shall purchase the existing dealership facility of the dealer and real estate. The facility and real estate shall be valued as if a new motor vehicle dealership continues to operate on the property. If the factory and dealer ca nnot agree on the value of the terminated franchise or agree to a process to determine the value, then the factory and dealer shall utilize the process described in paragraph 6 of this subsection . If a manufacturer or distributor purchases a dealership facility and real estate, then it shall be entitled to sole ownership, possession, use, and control of any items, buildings, or property that were included in the contract to purchase; Req. No. 3504 Page 59 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 3. If the facilities are leased by the new motor vehicle dealer from an entity other than an entity considered a relationshi p as defined in 26 U.S.C., Section 267(b), or a member, partner, or shareholder of the dealership, lease the dealership facilities at a reasonable rent for the remainder of the lease; 4. Any amount of pecuniary loss to the new motor vehi cle dealership as a result of the discontinuation of a product line, including but not limited to the cost of terminating services such as the dealership management system contract ; 5. The new motor vehicle dealer may immediately request payment under this section following the announcement in exchange for canceling any further franchise right s, except payments owed to the new motor vehicle dealer in the ordinary course of business, or may request payment under this section upon the final termination, cancellation, or nonrenewal of the franchise. In either ca se, payment under this section shall be made not later than ninety (90) days after the fair market value is determined., the lease agreement is provided, or other reasonable documentation is provided to the manufacturer or distributor supporting other pecuniary losses; and 6. If the factory and new motor vehicle dealer cannot agree on the fair market value of the terminated franchise or real estate, or agree to a process to determine the f air market value, then, within thirty (30) days of a written request by dealer, the factory and new motor vehicle dealer shall utilize a neutral third-party mediator to Req. No. 3504 Page 60 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 resolve the disagreement shall select one appraiser, and the dealer shall select one appraiser who shall make an independent appraisal . The appraisers shall be state-certified general real estate appraisers and in good standing with the Real Estate Appraiser Board. Before entering upon their duties, such appraisers shall take and subscribe an oath, befor e a notary public or some other person authorized to administer oaths, that they will perform their duties faithfully and impartially to the best of their ability. If the appraisals are within ten percent (10%) of each other, the average of the two apprais als shall constitute the value. If the two appraisals differ by more than ten percent (10%), the two appraisers may appoint a third appraiser who shall review the two appraisals. The third appraisal, when taken with the first two appraisals and averaged among the three, shall establish the value. The cost of the third appraiser shall be shared equally by the factory and dealer. The appraisers shall make a val uation and determine the amount of compensation to be paid by the factory to the dealer. The factory will then have ninety (90) days to complete the transaction, unless otherwise agreed to by the parties. The factory and the dealer shall each be responsible for the costs of their retained appraisers. SECTION 4. This act shall become effective November 1, 2024. 59-2-3504 QD 2/19/2024 3:54:52 PM