Video & Transcript DataContr Research : 'customer data'

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TX

Texas 2025 - 89th Regular

Natural Resources (Part I) May 14th, 2025

Senate Natural Resources Committee

Transcript Highlights:
  • data-time="1026"> data-time="1044"> to the

  • data-time="1044"> data-time="1062"> those

  • data-time="1062"> data-time="1080"> And owners

  • data-time="2412"> ...directly, my customers benefit from that lower cost of
  • back to customers with interest.
Summary: The meeting included a robust discussion on several bills aimed at addressing regulatory issues in the state. Key among these was House Bill 4384, presented by Representative Darby, which focuses on alleviating financial burdens caused by regulatory lag for natural gas utilities. The bill seeks to allow temporary deferral of costs related to new infrastructure, and public testimonies highlighted a significant division in opinion, with some stakeholders arguing it would increase costs for consumers without adequate oversight. The committee members engaged actively with the testimonies, indicating a comprehensive review of the implications of the bill. House Bill 2663 was also introduced, aimed at preventing wildfires through better oversight of outdated electrical infrastructure at inactive oil and gas well sites, emphasizing the need for removed or de-energized equipment to avoid future incidents. Additionally, several other bills like HB1237 and HB3071 were discussed, with the latter addressing the cancellation of inactive landfill permits to reflect current land use and community development. The overall tone of the meeting was collaborative, with members expressing gratitude for professionalism despite some disagreements on policy details. The meeting concluded with several bills left pending for further discussion before moving to votes in subsequent sessions.
TX

Texas 2025 - 89th Regular

Transportation Apr 29th, 2025 at 08:04 am

House Transportation Committee

Transcript Highlights:
  • tech guy, our data guy.
  • data-time="5058"> Customers are still required to physically retrieve their
  • data-time="5238"> These customers just paid an average of $250 or more for
  • data-time="5256">A recent survey of MyPlates customers returned over

  • customer convenience, improved customer satisfaction, and improved plate safety.
Summary: The committee meeting featured significant discussion around various bills impacting transportation, housing, and public safety. Notably, House Bill 4348 garnered substantial opposition due to concerns that it could hinder local governments' ability to address safety improvements on their streets, potentially impacting affordable housing initiatives. Representatives from community organizations expressed that the bill would punish cities attempting to enhance road safety, while proponents argued it encourages effective use of transportation facilities. House Bill 4402 regarding autonomous vehicle regulation also sparked a heated debate about safety concerns related to driverless trucks operating without human oversight, with passionate testimonies both for and against the bill.
TX

Texas 2025 - 89th Regular

State Affairs Mar 5th, 2025 at 08:00 am

House State Affairs Committee

Transcript Highlights:
  • data-time="1134"> I think we are proud of our customer service.
  • data-time="4860"> customer costs.
  • data-time="5778"> And 130 based on the conversations I've had with customers
  • data-time="5796"> From the customers looking to interconnect on their system
  • data-time="5958"> data-time="5976">
Summary: The meeting primarily focused on the activities and initiatives of the Public Utility Commission (PUC) since the last legislative session. Key discussions included the implementation of Senate Bill 1929 regarding large crypto miners in Texas, which has led to 12 companies registering with the PUC and a projected demand of around 4,000 megawatts. Additionally, the committee addressed system resiliency plans authorized by HB2555, which allows electric utilities to file these plans to better handle extreme weather events and security threats. The meeting showcased the ongoing efforts to ensure infrastructure can meet growing demands, particularly in the rapidly expanding Permian Basin, and highlighted the need for minimum standards for utility infrastructure design, construction, and maintenance to improve resiliency against adverse conditions.
TX

Texas 2025 - 89th Regular

State Affairs Apr 7th, 2025 at 03:30 pm

House State Affairs Committee

Transcript Highlights:
  • data-time="2268"> ...customers with genuine care and concern.
  • data-time="2502">If you want to understand what our customer looks like

  • data-time="4842">You might be surprised at who my customers are.

  • data-time="4860"> Actually, I'm older than this, but our average customer is
  • data-time="26676"> 20,000 satisfied adult customers.
Bills: HB28, SB3
Summary: The meeting featured significant discussions regarding HB28, where the chair outlined the plans to bring forward a substitute for the bill. The chair emphasized the importance of maintaining order and decorum during the proceedings. Members engaged in deliberations, and a number of public witnesses were invited to testify, thereby enriching the discussion around the bill. This interaction provided valuable insights into public sentiment regarding the issues at hand.
TX

Texas 2025 - 89th Regular

Energy Resources Apr 7th, 2025 at 12:00 pm

House Energy Resources Committee

Transcript Highlights:
  • data-time="5598"> Commission to maintain customer service for these systems
  • data-time="6516"> Every year for customers, the GRIP filings—for example,
  • data-time="6534"> That is a marked increase for your residential customers
  • data-time="6822"> ...affordability both for the utility and for customers,
  • data-time="7056"> utility and for customers, and finally consistency.
Summary: The meeting of the House Committee focused predominantly on House Bill 3791, which aims to reform the notification requirements for excavators before commencing work. Representative Batson introduced the bill, emphasizing the need to update Texas's current 48-hour notification system to align with 45 other states, where the notification period is typically two business days. The bill aims to enhance public safety and streamline the excavation process, allowing for a more efficient and timely communication system among excavators and utility locators. During the discussions, Vice Chair Morales raised concerns regarding equitable enforcement and the absence of penalties for locators if deadlines aren't met, which led to a more in-depth conversation about enhancing responsibility across parties involved in the excavation process.
TX

Texas 2025 - 89th Regular

S/C on Transportation Funding Mar 31st, 2025 at 10:03 am

House S/C on Transportation Funding

Transcript Highlights:
  • data-time="684">Our customer service center processes transactions for

  • data-time="702"> ...80% of our customers have a toll tag, which is the best
  • data-time="702">For those video customers, NTTA generates approximately

  • data-time="792"> Enhance the customer experience, and to decrease the cost
  • data-time="846"> And future interest payments that our toll customers will
Summary: The recent committee meeting focused heavily on transportation infrastructure, with significant discussions surrounding multiple bills aimed at addressing funding and operational strategies. Notably, HB263 aimed to update grant distribution from the Transportation Infrastructure Fund to better reflect the needs of rural and energy-producing counties, thereby ensuring equitable support for necessary infrastructure improvements. Public testimonies in favor of the bill highlighted its importance to local communities impacted by oil and gas activities on their roads. Additionally, HJR58 was discussed, proposing to permit the Texas Department of Transportation to allocate funds toward transit-oriented projects, marking a shift toward multi-modal transportation strategies to reduce congestion and foster economic development. However, opposition arose regarding the potential misuse of gasoline taxes for non-road purposes.
TX

Texas 2025 - 89th Regular

State Affairs Feb 24th, 2025

Senate State Affairs Committee

Transcript Highlights:
  • data-time="16128"> By customer, depending on the state, it can be as low as
  • They review every single transaction that occurs on our platform and review all of our customer data
  • data-time="17730"> If a customer does not ask you to put any limits on them
  • data-time="17802"> By the customer, our maximum daily deposit limit is $300
  • data-time="19368">No, we worked directly with the customer.

Summary: The meeting was a crucial session for discussing several important bills including SB992, which aims to establish a clear time frame for the Attorney General's approval on outside legal counsel for state agencies. Senator Nichols presented the bill, emphasizing its necessity for timely responses to ensure efficient legal processing. Another notable discussion centered around SB523, which seeks to allow parole and probation officers to use a business address on their driver's licenses for safety and security purposes. This bill passed favorably out of the committee, with public testimony supporting the need for such provisions due to the risks these officers face.
TX

Texas 2025 - 89th Regular

Business and Commerce Apr 24th, 2025

Senate Business & Commerce Committee

Transcript Highlights:
  • data-time="1098">Senator, no, most of our customers have bank accounts

  • data-time="1134"> And so, what we see here is when customers can't get that
  • data-time="1134">By and large, our customers are banked.

  • " data-time="1872"> data-time="1890"> data-time
  • " data-time="2034"> data-time="2052"> data-time
Summary: The meeting of the Senate Business and Commerce Committee was marked by discussions on several significant bills, with a keen emphasis on legislative updates and committee substitutes. Notably, Senator Blanco presented a new committee substitute for SB2610, which modifies the employee cap from 100 to 250 and extends the update timeline for cyber security programs for small businesses. This substitute was adopted unanimously, reflecting a collaborative agreement among the committee members. Additionally, there were discussions surrounding SB1856 as Senator Crayton provided insights into how stakeholder feedback influenced the bill's committee substitute. The committee ultimately voted in favor, pushing it towards the local and contested calendar, indicating the bill's progression through legislative channels.
TX
Transcript Highlights:
  • data-time="0"> data-time="18"> Morning, sir.

  • data-time="4302"> We show you registered as SEBP, CHP, Chief Customer Experience
  • data-time="4374">Educating both our customers and our employees has

  • data-time="4392">Our customer, an elderly veteran, fell victim to fraudsters

  • data-time="4446"> The attacks were mitigated by working closely with our customer
Summary: The committee meeting primarily focused on discussions surrounding several proposed bills, including Senate Bill 990, which aims to expand the death penalty criteria. This bill faced substantial opposition from various stakeholders, including representatives from the Texas Coalition to Abolish the Death Penalty. They expressed concerns about the effectiveness and fiscal implications of the death penalty, urging the committee to consider alternative methods for ensuring public safety. Testimony highlighted research disputing the efficacy of the death penalty as a deterrent and called for a nuanced approach to justice, particularly concerning crimes against children. In addition to SB990, the committee reviewed SB1362 and SB1379, both related to increasing penalties for financial crimes in response to fraud surges exacerbated by the pandemic. Witnesses, including law enforcement representatives and banking officials, provided testimonies supporting these bills as proactive measures against rising financial fraud cases. The meeting concluded with motions on these bills pending further consideration, reflecting the committee's ongoing commitment to addressing these critical issues while debating the broader implications of each legislation.
US

Us Congress 2025-2026 Regular Session

Hearings to examine restoring Boeing's status as a great American manufacturer, focusing on safety first. Apr 2nd, 2025 at 09:00 am

Senate Commerce, Science, and Transportation Committee

Transcript Highlights:
  • 29" data-time="336"> data-time="360"> data-time="
  • data-time="2832"> Airline customers based on their feedback about the improved
  • data-time="6480"> information from our customers, look for trends, and use
  • data-time="7872"> planes are delivered to customers, and if so, how effective
  • data-time="8064"> which is a program with our airline customers where they
Summary: The meeting primarily focused on significant safety concerns surrounding Boeing and its compliance with federal aviation standards. Lawmakers expressed frustration over the Army's failure to provide requested operational transparency regarding helicopter operations near Washington, D.C., amid recent incidents indicating a strained air traffic control situation. Several members called for reform in Boeing's oversight, emphasizing the need for a robust safety culture and mandatory safety management systems to prevent future disasters like the 737 MAX crashes. The discussions were passionate, with survivors and families impacted by past accidents present, highlighting the urgency and seriousness of the issues at hand.
TX

Texas 2025 - 89th Regular

Elections Mar 6th, 2025 at 10:30 am

House Elections Committee

Transcript Highlights:
  • data-time="5652"> For a customer to complete a voter registration application
  • data-time="7902"> Because we know it will help our customers run accurate
  • data-time="9396">For the customers that we supply with ballot paper

  • data-time="13428"> Because we know it will help our customers run accurate
  • data-time="14922">For the customers that we supply with ballot paper

Summary: The House Committee on Elections convened a session to evaluate recent legislative changes and their implications on the electoral process. A key focus was on enhancing election integrity and procedures, including discussions about Senate Bill 924, which aims to address challenges related to polling locations and worker recruitment in Texas counties. Various members acknowledged the crucial role local election officials play in implementing reforms and managing elections amidst growing scrutiny and challenges such as natural disasters and security threats. The session highlighted the resilience and coordination efforts of election officials across the state.
TX

Texas 2025 - 89th Regular

Finance Jan 30th, 2025

Senate Finance Committee

Transcript Highlights:
  • data-time="10848">I'm pleased to report that the gas collections, customer

  • data-time="12168"> Accommodate the growth and demand from our government customers
  • data-time="12192"> Government customers.
  • data-time="12216">Through DIR's cooperative contracts, government customers

  • data-time="13512"> **George Purcell**: And for our customers.
Bills: SB1
Summary: The meeting focused on several critical budget recommendations for various state agencies, including the Texas Facilities Commission, which proposed significant funding changes. Chair George Purcell highlighted a reduction in appropriations, along with the introduction of new funds aimed at refurbishing the Rudder Building and supporting facilities operations. Discussions also touched on border security, where it was reported that Governor Abbott formally requested congressional support to reclaim $11 billion in funding for Texas operations. The ongoing dialogue regarding the maintenance and responsibilities relating to border wall constructions was emphasized, noting the complexity and the need for clear allocation of responsibilities as discussions with federal authorities develop. Throughout the meeting, there were notable conversations about operational efficiencies, particularly in the context of expanding cyber threats and the need for improved cybersecurity measures at state agencies. Members engaged in deliberating the future hiring of staff and resources necessary for maintaining effective service delivery amidst increasing demand. The discussions concluded with a commitment to keeping an open line with constituents regarding the implications of these funding decisions and the overall strategic direction of the agencies involved.
TX

Texas 2025 - 89th Regular

Business and Commerce May 15th, 2025

Senate Business & Commerce Committee

Transcript Highlights:
  • data-time="7578"> ...customers, because it will allow us on an annual basis
  • data-time="7758">Our customers will see the burdens, so it creates

  • data-time="8046">So customers would save money if we do this.

  • data-time="8154"> ...few years is that large commercial and industrial customers
  • data-time="8910"> ...that a rental car customer may purchase when renting
Summary: The Senate Committee on Business and Commerce convened to discuss a wide range of bills, including key pieces of legislation such as HB1922 and HB145, which address utilities' wildfire mitigation efforts. There was a notable emphasis on the importance of strengthening Texas' approach to dealing with electric utility liabilities and improving operational strategies in the event of wildfires. Public testimony was heard, with various stakeholders advocating for and expressing concerns about elements of the proposed regulations, highlighting the nuanced positions citizens and organizations hold regarding energy management and environmental safety. Additionally, several bills were reported favorably to the full Senate, indicating a smooth legislative progress during the meeting.
TX

Texas 2025 - 89th Regular

S/C on Telecommunications & Broadband Mar 31st, 2025 at 10:03 am

House S/C on Telecommunications & Broadband

Transcript Highlights:
  • data-time="0"> You... data-time="18"> Thank you.

  • data-time="6678">We were fixing to have to raise most of our customers

  • data-time="8838"> Then we're pushing those costs onto our electric customers
  • One is we need to look at this from the data-time="11502"> the customer perspective
  • data-time="11934"> And I can tell you, I've never lost a customer to Encore
Bills: HB3445, HB3448
Summary: The meeting of the Subcommittee on Telecommunications and Broadband centered around significant issues regarding broadband deployment in rural Texas. Notably, discussion focused on HB3448, which aims to address barriers related to pole attachment rates charged by electric cooperatives, which have historically operated under different regulatory standards compared to other utilities. Chairman Darby emphasized the need for consistency and transparency in pricing to accelerate broadband deployment, especially given the state’s substantial investments in infrastructure. Several stakeholders, including representatives from electric cooperatives and broadband providers, expressed varied opinions on the proposed bill, with some highlighting concerns about the existing disparities in pole attachment costs and others advocating for cooperative protections against undue financial burdens from legislative changes.
TX
Transcript Highlights:
  • data-time="3240"> This bill and helping us fight for our Texas customers.
  • data-time="3276"> ...customers wants to make a one-time, same-day card payment
  • data-time="3528"> ...and overall loss of data.
  • data-time="3762"> This means that each county could customize its own system
  • data.
Summary: The meeting focused on various legislative proposals with notable discussions surrounding bills aimed at improving transparency in public information access, adapting workforce policies for state employment, and addressing public health workforce shortages in Texas. The key highlights included HB4214 which seeks to centralize public records request processes for better accessibility, and HB1803 aimed at enhancing the state's dental workforce through participation in a compact with other states. Several members presented arguments highlighting the necessity of these legislative initiatives in light of ongoing economic and social challenges facing Texas. Public testimonies supported these bills, demonstrating stakeholder engagement and community concerns regarding transparency, workforce efficiency, and health access.
TX

Texas 2025 - 89th Regular

Finance Feb 12th, 2025

Senate Finance Committee

Transcript Highlights:
  • data-time="15882"> To assist VR counselors and customers to access and plan
  • guide data resource to assist VR counselors and customers to access and plan VR services, the workforce
  • data resource to assist VR counselors and customers to access and plan VR services, the workforce has
  • data-time="18612">**Speaker**: The vocational rehabilitation customers

  • our multifamily data management system includes customizing the asset management and compliance modules
Bills: SB1
Summary: The committee meeting addressed various pressing issues, notably the funding and appropriations for transportation and housing programs. Presentations focused on $40.4 billion in funding for highway projects, which is directed towards construction, maintenance, and infrastructure development for the upcoming biennium. Discussions highlighted the importance of addressing the capacity for project delivery amid increasing demands due to population growth and increased vehicle miles traveled in Texas. Additionally, Senator Hinojosa pushed for clarifying the funding available for driver education programs, especially for homeless and foster youth, which underscored a need for legislative support to ensure adequate resource allocation. Public testimonies lent depth to these discussions, presenting the human impact of legislative decisions.
TX

Texas 2025 - 89th Regular

Appropriations - S/C on Articles VI, VII, & VIII Feb 24th, 2025 at 10:00 am

House Appropriations - S/C on Articles VI, VII, & VIII

Transcript Highlights:
  • data-time="684"> to a suite of custom-developed applications known as Essential
  • data-time="1170"> customer service, operational efficiencies, and data security
  • data-time="1206"> vulnerable customers across the state.
  • data-time="2592">Coming into our customer contact center, we've got

  • to the department's customer service, operational efficiencies, and data security.
Summary: The meeting of the Texas Lottery Commission centered around vital discussions regarding the regulatory framework and operational issues related to the lottery and charitable bingo systems in Texas. The committee reviewed financial appropriations, focusing on the need for infrastructure improvements to the Charitable Bingo Operations Division and highlighted the ongoing work with the Sunset Advisory Commission to enhance operational efficiency and compliance. Significant attention was given to the unregulated activities of lottery ticket couriers, which have raised concerns about integrity and fairness in lottery games, prompting the commission to consider appropriate measures to stop such activities.
TX

Texas 2025 - 89th Regular

Energy Resources Mar 17th, 2025 at 11:00 am

House Energy Resources Committee

Transcript Highlights:
  • data-time="0"> data-time="18"> Thank you.

  • data 24/7.
  • data-time="7020"> ...quality of the data.
  • data-time="11466"> ...electric customers in the greater Houston area and serving
  • data-time="12258"> And they're not going to be able to locate where customers
Summary: The meeting focused on various legislative discussions, prominently featuring HB1285 and HJR107, which aimed to address significant issues around energy production and damage prevention. Key discussions involved providing the Railroad Commission with additional tools for inspection and responding to incidents, as articulated by proponents emphasizing the benefits for public safety and efficiency. Members voiced their concerns about balancing energy production with environmental protection, highlighting the ongoing tension between economic development and ecological sustainability. Testimonies from industry experts and environmental advocates framed the debate, with strong support for maintaining Texas's status as a leader in energy while ensuring public health is not compromised. Throughout the meeting, several members expressed their intent to refine policies surrounding utility damage prevention and excavation standards, as current laws have reportedly not evolved to address modern challenges. There was a clear acknowledgment of the technological advancements that necessitate an update to existing regulations. The atmosphere was charged with a mix of optimism for proactive legislation and apprehension regarding potential impacts of energy-related developments. As discussions drew to a close, there was a commitment to revisit these topics in future sessions to ensure thorough consideration of both industry and community perspectives.
TX
Transcript Highlights:
  • data-time="36"> data-time="54"> data-time="72">
  • ="22" data-time="126"> data-time="144"> data-time
  • 43" data-time="252"> data-time="270"> data-time="
  • " data-time="378"> data-time="396"> data-time="414
  • 100" data-time="594"> data-time="612"> data-time
Summary: The Senate Committee on Water and Agriculture and Rural Affairs convened under the leadership of Chairman Kelly Hancock, who opened the meeting with a prayer in remembrance of Chairman Perry, who was absent due to a personal loss. The session focused on the discussions surrounding SB384, which aims to support the longstanding initiative known as Operation Game Thief. Senator Flores presented the bill, emphasizing its essential role in the fight against poaching through public support. The operation has a successful track record of convictions but is currently dependent on donations and merchandise sales for funding. The committee aimed to vote on multiple bills during this session, contingent on achieving a quorum. Notably, discussions also revolved around fiscal notes on two bills that were set aside for later consideration, indicating the committee's intention to carefully manage their legislative decisions. The meeting showcased a productive atmosphere, with committee members actively engaged in the review and potential advancement of key legislative measures.
TX

Texas 2025 - 89th Regular

State Affairs Mar 19th, 2025 at 08:00 am

House State Affairs Committee

Transcript Highlights:
  • data-time="0"> data-time="18"> On state affairs, come to

  • data-time="468"> data-time="486"> Okay, the Chair
  • One of the men who sent Kinsey data was.
  • data-time="6246"> customers that had lost power.
  • data-time="6426"> data-time="6444">
Summary: The committee meeting covered a wide range of bills with robust discussions centering around House Bill 267, which aims to limit the exhibition of harmful content to minors. Representative Patterson emphasized the importance of narrowing the affirmative defenses allowed for educators regarding such material, advocating for the protection of children from exposure to objectionable content at schools. His testimony sparked considerations about existing legal loopholes and heightened concerns over child sexualization in educational settings. The bill was left pending for further discussion. Additionally, significant support was noted for House Bill 1640, which seeks to improve transparency in the rooftop solar industry by requiring the Public Utility Commission to guide consumers in understanding solar installations better.

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