Video & Transcript DataContr Research : 'customer service'
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TX
Texas 2025 - 89th Regular
Water, Agriculture, and Rural Affairs (Part II) Apr 14th, 2025
Transcript Highlights:
- There's no power in those utilities to cut off a customer, and I know the next bill we're going to talk
- ...reduce customer demand to avert over-pumping.
- conditions for delivering service to residential and businesses.
- I don't have any investor-owned utility customers that are directly affected by it.
- It's not just about cutting off your customers.
Keywords:
groundwater, water utilities, Senate Bill 2661, penalties, public testimony, aquifer depletion, water conservation, Senate Bill 2662, drought resources
Summary:
During this meeting, the committee had a thorough discussion centered around various Senate Bills primarily related to groundwater management and water utility regulations. Notably, Senate Bill 2661, introduced amendments to enhance penalties for over-pumping water, highlighting the growing concern over depleting aquifers and ensuring compliance with existing water use regulations. Multiple senators voiced their opinions regarding the necessity of tougher penalties and the implications for both water users and conservation methods. Public testimony was heard, with some arguing against the proposed penalties, stating they could unfairly burden farmers and landowners.
TX
Transcript Highlights:
- customers.
- It will be refunded to the customers.
- They serve those customers.
- have seen from using his service.
- services, and social services.
Bills:
HB246, HB796, HB1056, HB1544, HB1846, HB2001, HB2618, HB2625, HB2869, HB2898, HB3069, HB3114, HB3157, HB3228, HJR98
Keywords:
federal directives, state authority, Tenth Amendment, government enforcement, local governance, gold standard, legal tender, currency, transactional currency, financial transactions, electronic payment systems, state finance, regulatory compliance, electric trucks, charging infrastructure, advisory council, transportation, sustainability, criminal penalties, official information
Summary:
This meeting of the State Affairs Committee primarily focused on discussing several important bills, including HB1846, which aims to establish an Electric Truck Advisory Council for developing a statewide electric vehicle infrastructure plan. Representative Wally detailed the need for this council to facilitate the growing medium and heavy-duty electric vehicle market, emphasizing collaboration with state agencies and the private sector. The discussions included an in-depth analysis of proposed amendments and the fiscal implications of the bill. Witnesses provided testimony both supporting and opposing the bill, highlighting various perspectives on infrastructure development and economic impact.
TX
Transcript Highlights:
- of Texas are your customer, and how are they best served by the realty?
Well, we believe in customer service, or we wouldn't
- Service at Texas A&M University.
- And so you have to weigh that and balance it with protecting customers.
- Thank you for all you've done and for your service to our state.
Keywords:
utility regulation, Thomas Gleason, ERCOT, HB1500, public utility communication, infrastructure resilience, disaster preparedness
Summary:
The committee meeting, focused primarily on the ongoing regulatory reforms following the recent weather-related crises, commenced with the introduction of Thomas Gleason as the new Chairman of the Public Utility Commission of Texas. The Chairman emphasized the need for resilience and proactive measures to improve infrastructure and communications among utility companies, especially in light of recent disasters that impacted service delivery. High-level discussions revolved around HB1500, which mandates stronger oversight and accountability mechanisms for ERCOT, pushing the commission to enhance its monitoring capacity. Several topics of concern, including vegetation management and cost distribution among consumers, were highlighted as priorities moving forward.
TX
Texas 2025 - 89th Regular
Natural Resources (Part I) May 14th, 2025
Senate Natural Resources Committee
Transcript Highlights:
- ...to affirm that all electrical service equipment has been
- And we thank you for your service.
- That rate is ultimately paid for by customers.
- You can have policy that benefits the utility and also benefits customers.
- ...directly, my customers benefit from that lower cost of
Keywords:
occupational licenses, renewal, Texas Commission on Environmental Quality, registration, license expiration, solid waste, landfill permits, Texas Commission on Environmental Quality, environmental regulation, population density, municipal waste management, gas utilities, cost recovery, regulatory asset, rate making, Texas Railroad Commission, regulatory lag, natural gas utilities, infrastructure, wildfires
Summary:
The meeting included a robust discussion on several bills aimed at addressing regulatory issues in the state. Key among these was House Bill 4384, presented by Representative Darby, which focuses on alleviating financial burdens caused by regulatory lag for natural gas utilities. The bill seeks to allow temporary deferral of costs related to new infrastructure, and public testimonies highlighted a significant division in opinion, with some stakeholders arguing it would increase costs for consumers without adequate oversight. The committee members engaged actively with the testimonies, indicating a comprehensive review of the implications of the bill. House Bill 2663 was also introduced, aimed at preventing wildfires through better oversight of outdated electrical infrastructure at inactive oil and gas well sites, emphasizing the need for removed or de-energized equipment to avoid future incidents.
Additionally, several other bills like HB1237 and HB3071 were discussed, with the latter addressing the cancellation of inactive landfill permits to reflect current land use and community development. The overall tone of the meeting was collaborative, with members expressing gratitude for professionalism despite some disagreements on policy details. The meeting concluded with several bills left pending for further discussion before moving to votes in subsequent sessions.
TX
Transcript Highlights:
- We serve over 35,000 Texas customers.
- It'll streamline operations and protect food service establishments.
- We believe that our employees already had our customers' best interests at heart.
- customers within their focus.
- And you can't get to any of those endpoints if you don't start with happy customers.
Bills:
HB246, HB796, HB1056, HB1544, HB1846, HB2001, HB2618, HB2625, HB2869, HB2898, HB3069, HB3114, HB3157, HB3228, HJR98
Keywords:
federal directives, state authority, Tenth Amendment, government enforcement, local governance, gold standard, legal tender, currency, transactional currency, financial transactions, electronic payment systems, state finance, regulatory compliance, electric trucks, charging infrastructure, advisory council, transportation, sustainability, criminal penalties, official information
Summary:
The committee meeting focused on several important bills aimed at providing support and protections for agricultural producers affected by border-related crimes. Notable discussions centered around HB246, which proposed an expanded compensation program for damages, including not just real property, but also crops, livestock, and the necessary funds for soil restoration due to pollutions from such crimes. Representative Ginn led the conversations, emphasizing the critical role agricultural landowners play in the state’s economy and their need for fair compensation. Witnesses, including stakeholders from agricultural organizations, provided testimonies highlighting the inadequacies of the current framework and the urgency for legislative action.
TX
Transcript Highlights:
- I hope we've provided you great customer service throughout the entire process.
- Customers can lower them, and customers can self-exclude from our platform entirely.
- maintains with that customer.
- Customers can lower them. Customers can sell and exclude. So help us understand that process.
- Can you confirm that lottery courier services allow our customers to deposit funds in an account via
Keywords:
lottery, gambling, internet gaming, mobile application, criminal offenses, Supreme Court, constitutional amendment, judicial independence, Keep Nine, checks and balances, Senate Bill 992, Senate Bill 523, Attorney General, public safety, legal counsel, probation officers, committee meeting, legislation
Summary:
The meeting was a crucial session for discussing several important bills including SB992, which aims to establish a clear time frame for the Attorney General's approval on outside legal counsel for state agencies. Senator Nichols presented the bill, emphasizing its necessity for timely responses to ensure efficient legal processing. Another notable discussion centered around SB523, which seeks to allow parole and probation officers to use a business address on their driver's licenses for safety and security purposes. This bill passed favorably out of the committee, with public testimony supporting the need for such provisions due to the risks these officers face.
TX
Texas 2025 - 89th Regular
Trade, Workforce & Economic Development Apr 9th, 2025 at 10:30 am
House Trade, Workforce & Economic Development Committee
Transcript Highlights:
- So you treat them like a vet service? Yes.
- So, when a customer says, "Where did this puppy come from?"
- We tell customers where the puppies come from and any treatments they have had.
- They are customers for life. That is a great marketing plan that they can use.
- I witnessed up close a system that exploits animals and deceives their customers.
Bills:
HB74, HB175, HB460, HB576, HB2271, HB2294, HB2874, HB3016, HB3133, HB3191, HB3458, HB3929, HB4063, HB4115, HB4394
Keywords:
Puerto Verde, Port Authority, eminent domain, bonds, tax assessments, economic development, infrastructure, transportation, public welfare, child care, certifications, Texas Rising Star Program, grant program, disability inclusion, child care, family income, affordability, economic impact, state study, child care
Summary:
This committee meeting predominantly focused on the discussions surrounding several significant bills aimed at enhancing child care accessibility and addressing the issues related to deepfake technology. Representative Bojani introduced HB3133, which seeks to create a clear reporting process for deepfake material, ensuring social media platforms take accountability for harmful content. The bill aims to safeguard users from digital manipulations. Notably, the representatives engaged in a robust dialogue regarding the rising need for responsible management of deepfake content, establishing that Texas could take a leading role in this area.
TX
Transcript Highlights:
- For shared technology services and telecom, the cost of services is estimated based on customer utilization
- spending by customer agencies.
- management capabilities to improve our service delivery and meet the demands of our customers.
- deliver private cloud services, public cloud services, and Texan communication services.
- to our customers.
Bills:
SB1
Keywords:
appropriations, budget, state funding, education, healthcare, infrastructure, budget recommendations, Texas Facilities Commission, border security, cybersecurity, Governor Abbott, operational efficiency
Summary:
The meeting focused on several critical budget recommendations for various state agencies, including the Texas Facilities Commission, which proposed significant funding changes. Chair George Purcell highlighted a reduction in appropriations, along with the introduction of new funds aimed at refurbishing the Rudder Building and supporting facilities operations. Discussions also touched on border security, where it was reported that Governor Abbott formally requested congressional support to reclaim $11 billion in funding for Texas operations. The ongoing dialogue regarding the maintenance and responsibilities relating to border wall constructions was emphasized, noting the complexity and the need for clear allocation of responsibilities as discussions with federal authorities develop.
Throughout the meeting, there were notable conversations about operational efficiencies, particularly in the context of expanding cyber threats and the need for improved cybersecurity measures at state agencies. Members engaged in deliberating the future hiring of staff and resources necessary for maintaining effective service delivery amidst increasing demand. The discussions concluded with a commitment to keeping an open line with constituents regarding the implications of these funding decisions and the overall strategic direction of the agencies involved.
TX
Texas 2025 - 89th Regular
Energy Resources Apr 7th, 2025 at 12:00 pm
House Energy Resources Committee
Transcript Highlights:
- , and On Target Utility Services provide a range of highly specialized services and advanced utility
- Commission to maintain customer service for these systems
- And ultimately, when customers don't pay for.
- because the customer directly pays my debt costs.
- Fewer than 25% of inactive wells return to service.
Keywords:
inactive wells, oil and gas regulation, environmental protection, Railroad Commission of Texas, well plugging, Railroad Commission, penalties, violations, pipeline safety, civil penalties, criminal penalties, environmental protection, wildfire prevention, oil and gas, safety inspections, administrative penalties, Railroad Commission of Texas, excavation, notification, utilities
Summary:
The meeting of the House Committee focused predominantly on House Bill 3791, which aims to reform the notification requirements for excavators before commencing work. Representative Batson introduced the bill, emphasizing the need to update Texas's current 48-hour notification system to align with 45 other states, where the notification period is typically two business days. The bill aims to enhance public safety and streamline the excavation process, allowing for a more efficient and timely communication system among excavators and utility locators. During the discussions, Vice Chair Morales raised concerns regarding equitable enforcement and the absence of penalties for locators if deadlines aren't met, which led to a more in-depth conversation about enhancing responsibility across parties involved in the excavation process.
TX
Transcript Highlights:
- I think we are proud of our customer service.
- service, and sound financial stewardship.
- But also, we need to be cognizant of customer costs.
- customer costs.
- What's the status of the development of that service?
Keywords:
Public Utility Commission, Senate Bill 1929, HB2555, crypto mining, system resiliency, infrastructure standards, Permian Basin
Summary:
The meeting primarily focused on the activities and initiatives of the Public Utility Commission (PUC) since the last legislative session. Key discussions included the implementation of Senate Bill 1929 regarding large crypto miners in Texas, which has led to 12 companies registering with the PUC and a projected demand of around 4,000 megawatts. Additionally, the committee addressed system resiliency plans authorized by HB2555, which allows electric utilities to file these plans to better handle extreme weather events and security threats. The meeting showcased the ongoing efforts to ensure infrastructure can meet growing demands, particularly in the rapidly expanding Permian Basin, and highlighted the need for minimum standards for utility infrastructure design, construction, and maintenance to improve resiliency against adverse conditions.
TX
Transcript Highlights:
- and customer service support.
- What I'm gonna call support services or services to our vocational rehabilitation customers.
- What I'm gonna call support services or services to our vocational rehabilitation customers.
- What I'm gonna call support services or services to our vocational rehabilitation customers.
- What I'm gonna call support services or services to our vocational rehabilitation customers.
Bills:
SB1
Keywords:
appropriations, budget, state funding, education, healthcare, infrastructure, transportation funding, highway projects, housing programs, legislative support, public testimony, driver education, homeless youth, infrastructure development
Summary:
The committee meeting addressed various pressing issues, notably the funding and appropriations for transportation and housing programs. Presentations focused on $40.4 billion in funding for highway projects, which is directed towards construction, maintenance, and infrastructure development for the upcoming biennium. Discussions highlighted the importance of addressing the capacity for project delivery amid increasing demands due to population growth and increased vehicle miles traveled in Texas. Additionally, Senator Hinojosa pushed for clarifying the funding available for driver education programs, especially for homeless and foster youth, which underscored a need for legislative support to ensure adequate resource allocation. Public testimonies lent depth to these discussions, presenting the human impact of legislative decisions.
TX
Texas 2025 - 89th Regular
Business and Commerce (Part I) Feb 27th, 2025
Transcript Highlights:
What I've heard from those customers is the number
They have, and that's the Encore service area.
- and different sizes of customers.
- So, where you have a load, a customer that is leaning on
- the grid to be able to take service, that would be a typical scenario that could occur.
Keywords:
Senate Business Commerce Committee, SB842, SB372, SB262, PUC updates, Texas Energy Fund, transmission capacity, Permian Basin, energy applications, 345 kV, 765 kV
Summary:
The meeting of the Senate Business Commerce Committee addressed multiple bills, notably focusing on SB842, SB372, and SB262. Chairman Schwartner facilitated discussions around the Texas Energy Fund, with updates provided by PUC Chairman Thomas Gleeson. Gleeson outlined the current status of the energy applications, highlighting that out of 72 applications, 17 had progressed. The committee also raised concerns regarding the need for additional transmission capacity, particularly in the Permian Basin, and discussed the implications of transitioning from 345 kV to 765 kV lines. Overall, the session was marked by a sense of urgency to finalize decisions by the approaching deadlines set for May 1st.
TX
Texas 2025 - 89th Regular
S/C on Telecommunications & Broadband Mar 31st, 2025 at 10:03 am
House S/C on Telecommunications & Broadband
Transcript Highlights:
- to their customers, and the formula needs to recognize that.
- to their customers, and we don't want to do that.
- In that service territory, we serve no incorporated municipality.
- They've worked hard to keep their customers. We live in a...
- We provide electric service to about 100,000 customers and broadband service to 27,000 customers in South
Keywords:
telecommunications, electric cooperative, rights-of-way, infrastructure, provider access, telecommunications, electric cooperative, right-of-way, pole attachment, regulatory access, broadband, pole attachment, electric cooperatives, legislation, HB3448, telecommunications, rural Texas, infrastructure investment, Chairman Darby
Summary:
The meeting of the Subcommittee on Telecommunications and Broadband centered around significant issues regarding broadband deployment in rural Texas. Notably, discussion focused on HB3448, which aims to address barriers related to pole attachment rates charged by electric cooperatives, which have historically operated under different regulatory standards compared to other utilities. Chairman Darby emphasized the need for consistency and transparency in pricing to accelerate broadband deployment, especially given the state’s substantial investments in infrastructure. Several stakeholders, including representatives from electric cooperatives and broadband providers, expressed varied opinions on the proposed bill, with some highlighting concerns about the existing disparities in pole attachment costs and others advocating for cooperative protections against undue financial burdens from legislative changes.
TX
Texas 2025 - 89th Regular
Appropriations - S/C on Articles VI, VII, & VIII Feb 24th, 2025 at 10:00 am
House Appropriations - S/C on Articles VI, VII, & VIII
Transcript Highlights:
- customizing loan servicing, loan closing, and legal functions as they relate to multifamily.
- customer service, operational efficiencies, and data security
- At the heart of who we are at the DMV, we're a customer service agency representative.
- At the heart of who we are at the DMV, we're a customer service agency, Representative.
- our ability to consistently provide timely service to our customers.
Keywords:
Texas Lottery Commission, charitable bingo, regulatory framework, financial appropriations, Sunset Advisory Commission, lottery couriers, operational efficiency
Summary:
The meeting of the Texas Lottery Commission centered around vital discussions regarding the regulatory framework and operational issues related to the lottery and charitable bingo systems in Texas. The committee reviewed financial appropriations, focusing on the need for infrastructure improvements to the Charitable Bingo Operations Division and highlighted the ongoing work with the Sunset Advisory Commission to enhance operational efficiency and compliance. Significant attention was given to the unregulated activities of lottery ticket couriers, which have raised concerns about integrity and fairness in lottery games, prompting the commission to consider appropriate measures to stop such activities.
TX
Texas 2025 - 89th Regular
Criminal Jurisprudence S/C New Offenses and Changed Penalties May 8th, 2025 at 08:05 am
Transcript Highlights:
- So thank you for your service.
- I again applaud you and commend you on your service.
- Despite our educational efforts, customers may still fall victim.
- In a matter of days, the criminal had stolen over $80,000 from our customer.
- We show you registered as Kevin Freyhan, Texas Defender Service.
Keywords:
death penalty, financial fraud, SB990, SB1362, SB1379, public safety, legislative testimony, justice system
Summary:
The committee meeting primarily focused on discussions surrounding several proposed bills, including Senate Bill 990, which aims to expand the death penalty criteria. This bill faced substantial opposition from various stakeholders, including representatives from the Texas Coalition to Abolish the Death Penalty. They expressed concerns about the effectiveness and fiscal implications of the death penalty, urging the committee to consider alternative methods for ensuring public safety. Testimony highlighted research disputing the efficacy of the death penalty as a deterrent and called for a nuanced approach to justice, particularly concerning crimes against children.
In addition to SB990, the committee reviewed SB1362 and SB1379, both related to increasing penalties for financial crimes in response to fraud surges exacerbated by the pandemic. Witnesses, including law enforcement representatives and banking officials, provided testimonies supporting these bills as proactive measures against rising financial fraud cases. The meeting concluded with motions on these bills pending further consideration, reflecting the committee's ongoing commitment to addressing these critical issues while debating the broader implications of each legislation.
TX
Texas 2025 - 89th Regular
Water, Agriculture, and Rural Affairs Apr 7th, 2025
Transcript Highlights:
- The city has tried to take the service area to provide better service.
- But if it's one that you're going to put service on, how fast does that service come online?
- But if you don't have service, you're not currently a customer, so the answer is no.
- Two, have they requested service?
- , expand service, and grow service.
Keywords:
water management, Senate Bill 1190, groundwater certification, water loss mitigation, public testimony, Senate Bill 1855, infrastructure, water supply
Summary:
The committee meeting was centered around critical discussions on various bills aimed at improving water management and mitigating losses in municipal water systems. Notably, Senate Bill 1190 sparked significant conversation regarding the high water loss rates among large utilities, with stakeholders emphasizing the need for stringent, consistent validation measures and penalties. The chair expressed appreciation for the collaborative efforts to enhance groundwater management through Bill 1855, which aims to clarify the certification process for groundwater availability, addressing concerns on the ambiguities in the previous legislation. Public testimonies were heard, with supportive sentiments towards improving water conservation strategies and accountability measures within water utilities.
TX
Texas 2025 - 89th Regular
Business and Commerce May 23rd, 2025
Transcript Highlights:
- This new option is going to provide a quick, cost-effective choice for customers.
- We are one of the country's largest automotive retailers and account servicers.
- We service millions of customers across the country, including hundreds of thousands of Texans.
- service experience.
- It doesn't have to appoint an agent for service of process.
Keywords:
public records, transparency, workforce policies, healthcare access, dental workforce, Texas legislation
Summary:
The meeting focused on various legislative proposals with notable discussions surrounding bills aimed at improving transparency in public information access, adapting workforce policies for state employment, and addressing public health workforce shortages in Texas. The key highlights included HB4214 which seeks to centralize public records request processes for better accessibility, and HB1803 aimed at enhancing the state's dental workforce through participation in a compact with other states. Several members presented arguments highlighting the necessity of these legislative initiatives in light of ongoing economic and social challenges facing Texas. Public testimonies supported these bills, demonstrating stakeholder engagement and community concerns regarding transparency, workforce efficiency, and health access.
TX
Transcript Highlights:
- in connection with certain construction or services.
- We have countless written and verbal testimonials from customers who have benefited from our services
- that can custom fit to almost any customer.
- chronic pain, and other service-related conditions.
- Our customers will be greatly affected by this ban.
Keywords:
water parks, liability, safety regulations, recreational activities, injury waivers, THC regulation, public safety, Senate Bill 3, Texas Compassionate Use Program, bipartisan support, public testimony, cannabis legislation, economic impact
Summary:
The meeting of the Senate State Affairs Committee provided a platform for discussing a comprehensive agenda featuring multiple bills, particularly focusing on concerns surrounding THC regulations and its implications for public safety. Notably, Senate Bill 3, which seeks to ban consumable hemp products containing THC, drew strong public testimony from various stakeholders who expressed both support and opposition. Supporters argued the necessity to curb the proliferation of high-potency THC products in schools and among youths, while opponents warned of the potential negative economic impacts and push towards unregulated markets if such a ban were implemented.
TX
Transcript Highlights:
- I have customers that have Tourette's.
- We also have customers with seizures and our customers also.
- We also have blind customers, deaf customers, customers with one leg, or no legs.
- Thank you for your service. Thank you.
- experience servicing over.
Keywords:
hemp regulation, consumable products, cannabinoids, state health, youth protection, licensing fees, criminal offenses, HB28, public testimony, committee decorum, bill substitute, legislative process
Summary:
The meeting featured significant discussions regarding HB28, where the chair outlined the plans to bring forward a substitute for the bill. The chair emphasized the importance of maintaining order and decorum during the proceedings. Members engaged in deliberations, and a number of public witnesses were invited to testify, thereby enriching the discussion around the bill. This interaction provided valuable insights into public sentiment regarding the issues at hand.
US
Us Congress 2025-2026 Regular Session
Business meeting to consider the nomination of Reed Rubinstein, of Maryland, to be Legal Adviser of the Department of State; to be immediately followed by a hearing to examine the nominations of David Perdue, of Georgia, to be Ambassador to the Peopl Apr 3rd, 2025 at 09:30 am
Senate Foreign Relations Committee
Transcript Highlights:
- Monica is dedicated to service and has been a leader in the academy, in media, and government.
- Monica is dedicated to service and has been a leader in the academy, in media, and government.
- Monica is dedicated to service and has been a leader in the academy, in media, and government.
- Monica is dedicated to service and has been a leader in the academy, in media, and government.
- Monica is dedicated to service and has been a leader in the academy, in media, and government.
Keywords:
committee meeting, bill discussions, nomination, David Perdue, Monica Crawley, U.S.-China relations, foreign policy
Summary:
The meeting of the committee was marked by significant discussions regarding various bills, including HB22 and SB5. A notable moment was the introduction of nominees Senator David Perdue and Ms. Monica Crawley, which led to discussions on the implications of their roles, particularly in relation to U.S.-China relations and foreign policy. Members exchanged views on the nominees' qualifications, emphasizing the importance of leadership in foreign diplomacy. Additionally, the committee heard testimonies from several witnesses both supporting and opposing certain bills, showcasing the diverse perspectives present.