Texas House Bill HB4644

Texas 2009 - 81st Regular

• Out of House Committee: 4/28/09
• Voted on by House: 5/6/09

Caption

Relating to communications with utility customers.

Impact

The implications of HB 4644 on state laws primarily affect the regulatory framework governing how utility companies inform customers of rate changes. By introducing more flexible communication methods, the bill aims to increase transparency and ensure that customers are adequately informed, which may reduce the likelihood of disputes and enhance customer trust in utility services. Effective communication for rate increases is critical as it directly impacts consumer costs and the ability of consumers to voice any concerns or objections to such changes.

Summary

House Bill 4644 seeks to enhance communications between gas utility companies and their customers regarding proposed rate increases. It amends the Utilities Code by stipulating that gas utilities must provide ample notice to customers about any anticipated changes in rates. The bill mandates that utilities publish notices in newspapers with general circulation, although it also offers alternative methods for notifying customers, such as mailing notifications directly to billing addresses or including them in utility bills. Furthermore, utilities are allowed to send notifications electronically if requested by customers.

Contention

While the bill has been framed as a positive step towards better customer service, there may be points of contention regarding the adequacy of notifications and the potential burden placed upon utility providers. Critics might argue that relying on methods like including notices in billing statements could lead to customers overlooking important notifications. Conversely, supporters argue that the flexibility in communication options empowers customers, allowing them to receive information in a manner that is most convenient for them. Thus, the bill reflects an ongoing debate about balancing regulatory compliance with consumer rights.