81R14062 JH-D
By: Harper-Brown H.R. No. 922
R E S O L U T I O N
WHEREAS, Through its use of the Lean Six Sigma program, the
City of Irving is achieving important breakthroughs in providing
enhanced and more efficient services to citizens, visitors, and
businesses; and
WHEREAS, A high-powered initiative developed in the private
sector, Lean Six Sigma is a business improvement methodology that
aims to increase the quality and speed of services and to improve
overall customer satisfaction; and
WHEREAS, Irving was the first municipality in Texas and the
second in the country to holistically use Lean Six Sigma as a
citywide program, and this endeavor is well matched to the city's
corporate business structure; and
WHEREAS, The application of the program has resulted in a
variety of specific achievements that encompass police
recruitment, water maintenance and repair, construction plan
review, and much more; and
WHEREAS, Because Lean Six Sigma enables employees to do their
jobs more efficiently, it is contributing to their enthusiasm and
job satisfaction; moreover, this innovative approach to process
improvement is increasing the overall effectiveness of city
government and is helping to make Irving an even better place to
live and work; now, therefore, be it
RESOLVED, That the House of Representatives of the 81st Texas
Legislature hereby commend the City of Irving for its
implementation of the Lean Six Sigma program and extend sincere
best wishes for continued success to all those associated with the
initiative.