Texas Senate Bill SB1708

Texas 2009 - 81st Regular

Caption

Relating to information that must be included on prepaid calling cards.

Impact

If enacted, SB1708 would amend the Utilities Code, specifically Section 55.253, to include a new requirement for prepaid calling card companies. The bill obligates these companies to adopt rules for informing consumers effectively, building a framework for the Public Utility Commission to handle complaints and inquiries. This change is expected to create a standardized approach to consumer education and outreach within the prepaid calling card industry, allowing customers to readily access assistance when needed.

Summary

Senate Bill 1708 aims to enhance consumer protection in Texas regarding prepaid calling cards. The bill mandates that prepaid calling card companies provide specific information on each card, including a statement detailing the option for consumers to file complaints with the Public Utility Commission of Texas. This requirement is intended to ensure that users are aware of their rights and have a clear process for addressing any issues that may arise while using these services. The implementation of this information could significantly improve transparency in the prepaid calling card market, fostering greater consumer confidence.

Contention

While the bill seeks to improve consumer rights, there may be points of contention regarding the operational implications for prepaid calling card companies. Industry advocates might argue that such regulations could increase compliance costs and administrative burdens. As companies adjust to these new requirements, there may be concerns regarding the potential impact on pricing and availability of prepaid calling cards. Additionally, discussions might arise about the effectiveness of the mandated communication strategy and whether the measures would genuinely lead to a reduction in consumer complaints.