Wisconsin Senate Bill SB309

Wisconsin 2025-2026 Regular Session

• Introduced: 6/4/25
• Refer: 6/4/25

Caption

Immunity for 911 call centers and dispatchers that transfer callers to the national 988 Suicide and Crisis Lifeline.

Impact

If enacted, SB309 would significantly alter the existing legal landscape concerning the liability of emergency response personnel when handling mental health crises. By granting immunity, the bill encourages dispatchers to effectively utilize the national 988 Lifeline, thereby potentially improving response times and outcomes for those in urgent need of mental health support. It may also help to foster a more proactive approach within emergency services concerning mental health issues, reflecting a broader societal shift towards destigmatizing mental health treatment.

Summary

Senate Bill 309 aims to provide legal immunity to call centers and dispatchers who transfer callers to the national 988 Suicide and Crisis Lifeline. This legislation is a response to the growing recognition of the importance of mental health services and the need to ensure that emergency responders can direct individuals in crisis to appropriate resources without the fear of legal repercussions. The bill highlights the critical role of 911 dispatchers in the mental health crisis intervention process and seeks to safeguard them while undertaking such responsibilities.

Contention

While the bill is largely supported due to its potential benefits for mental health interventions, there are concerns regarding the ramifications of such immunity. Critics may argue that providing blanket immunity could lead to a lack of accountability for dispatchers or discourage them from following established protocols. Additionally, the bill's provisions could be seen as insufficient if they do not include proper guidelines or training for dispatchers on mental health crises, which may leave room for ambiguity in emergency response situations.