11 | | - | 4 ENROLLED, An Act, |
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12 | | - | 5 Relating to motor vehicle dealers; to amend Section |
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13 | | - | 6 8-20-7 of the Code of Alabama 1975, relating to warranty |
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14 | | - | 7 obligations to dealers, to further specify the determination |
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15 | | - | 8 of reasonable compensation by motor vehicle manufacturers or |
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16 | | - | 9 similar entities for pre-delivery and warranty service by |
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17 | | - | 10 motor vehicle dealers; and to authorize a motor vehicle dealer |
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18 | | - | 11 to file a civil action if the dealer and the manufacturer or |
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19 | | - | 12 similar entity cannot agree on the reasonable compensation for |
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20 | | - | 13 the warranty service. |
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21 | | - | 14 BE IT ENACTED BY THE LEGISLATURE OF ALABAMA: |
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22 | | - | 15 Section 1. Section 8-20-7 of the Code of Alabama |
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23 | | - | 16 1975, is amended to read as follows: |
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24 | | - | 17 "§8-20-7. |
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25 | | - | 18 "(a) For purposes of this section, the following |
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26 | | - | 19 words have the following meanings: |
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27 | | - | 20 "(1) PRE-DELIVERY SERVICE. All work and services, |
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28 | | - | 21 except warranty work, performed on a new motor vehicles by a |
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29 | | - | 22 motor vehicle dealer at the direction of the warrantor prior |
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30 | | - | 23 to the delivery of the vehicle to the first retail consumer. |
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31 | | - | 24 "(2) REPAIR ORDER. An invoice, paid by a retail |
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32 | | - | 25 customer, and closed as of the time of submission, |
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33 | | - | Page 1 SB52 |
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34 | | - | 1 encompassing one or more repairs to a motor vehicle, and |
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35 | | - | 2 reflecting, in the case of a parts markup submission, the cost |
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36 | | - | 3 of each part and the sale price thereof, and in the case of a |
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37 | | - | 4 labor rate submission, the total charges for labor and the |
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38 | | - | 5 total number of hours that produced the charges, which invoice |
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39 | | - | 6 may be submitted in electronic form. |
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40 | | - | 7 "(3) QUALIFIED REPAIR. A repair to a motor vehicle |
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41 | | - | 8 paid by a retail customer, which would have come within the |
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42 | | - | 9 warrantor's new motor vehicle warranty, but for the motor |
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43 | | - | 10 vehicle having exceeded the chronological or mileage limit of |
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44 | | - | 11 such warranty, and which does not constitute any of the work |
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45 | | - | 12 encompassed by subsection (f)(5). |
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46 | | - | 13 "(4) QUALIFIED REPAIR ORDER. A repair order which |
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47 | | - | 14 encompasses, in whole or in part, a qualified repair or |
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48 | | - | 15 repairs. |
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49 | | - | 16 "(5) WARRANTOR. A manufacturer, distributor, or |
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50 | | - | 17 wholesaler, factory branch, factory representative, |
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51 | | - | 18 distributor branch, or distributor representative. |
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52 | | - | 19 "(6) WARRANTY WORK. All labor, including that of a |
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53 | | - | 20 diagnostic character, performed, and all parts, including |
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54 | | - | 21 original or replacement parts, and components, including |
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55 | | - | 22 engine, transmission, and other parts assemblies, installed by |
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56 | | - | 23 motor vehicle dealers on motor vehicles which are reasonably |
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57 | | - | 24 incurred by motor vehicle dealers, other than the incidental |
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58 | | - | 25 expenses incurred in performing labor and installing parts on |
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59 | | - | Page 2 SB52 |
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60 | | - | 1 motor vehicles, in fulfilling a warrantor's obligations under |
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61 | | - | 2 a new motor vehicle warranty, a recall, or a certified |
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62 | | - | 3 pre-owned warranty, to consumers, including, but not limited |
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63 | | - | 4 to, the expense of shipping or returning defective parts to |
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64 | | - | 5 the warrantor, when required by the warrantor. |
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65 | | - | 6 "(a) (b) Every manufacturer, distributor, or |
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66 | | - | 7 wholesaler, factory branch, factory representative, |
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67 | | - | 8 distributor branch, or distributor representative warrantor |
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68 | | - | 9 shall specify in writing to each of its motor vehicle dealers |
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69 | | - | 10 the dealer's obligation for pre-delivery service and warranty |
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70 | | - | 11 service on its products, shall compensate the motor vehicle |
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71 | | - | 12 dealer for warranty the service required of the dealer by the |
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72 | | - | 13 manufacturer, distributor, or wholesaler, factory branch, |
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73 | | - | 14 factory representative, distributor branch, or distributor |
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74 | | - | 15 representative warrantor and shall provide the dealer the |
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75 | | - | 16 schedule of compensation to be paid such dealer for parts, |
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76 | | - | 17 work, and service in connection with warranty the services, |
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77 | | - | 18 and the time allowance for the performance of such work and |
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78 | | - | 19 service. |
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79 | | - | 20 "(b) (c) In no event shall such schedule of |
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80 | | - | 21 compensation fail to include reasonable compensation for |
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81 | | - | 22 diagnostic work, service, labor, and parts. Time allowances |
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82 | | - | 23 for the diagnosis and performance of warranty work and service |
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83 | | - | 24 shall be reasonable and adequate for the work to be performed. |
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84 | | - | 25 In the determination of what constitutes reasonable |
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85 | | - | Page 3 SB52 |
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86 | | - | 1 compensation under this section, the principal factors to be |
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87 | | - | 2 given consideration shall be the prevailing wage rates being |
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88 | | - | 3 paid by the dealer, in the community in which the dealer is |
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89 | | - | 4 doing business, and in In no event shall such compensation of |
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90 | | - | 5 a dealer for warranty services including labor and parts, be |
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91 | | - | 6 less than the rates or prices charged by such dealer for like |
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92 | | - | 7 service to retail customers for nonwarranty service, repairs, |
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93 | | - | 8 and parts, provided that such prices and rates are not |
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94 | | - | 9 unreasonable. This subsection does not apply to compensation |
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95 | | - | 10 for parts, systems, fixtures, appliances, furnishings, |
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96 | | - | 11 accessories, and features of a motor home that are designed, |
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97 | | - | 12 used, and maintained primarily for non-vehicular residential |
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98 | | - | 13 purposes, or parts related to motorcycle repairs. |
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99 | | - | 14 "(c) (d) It is a violation of this section for any |
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100 | | - | 15 manufacturer, distributor, or wholesaler, factory branch, |
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101 | | - | 16 factory representative, distributor branch, or distributor |
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102 | | - | 17 representative warrantor to fail to perform any warranty |
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103 | | - | 18 obligations under the motor vehicle manufacturer's warranty, |
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104 | | - | 19 or to fail to include in written notices of factory recalls to |
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105 | | - | 20 dealers the expected date by which necessary parts and |
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106 | | - | 21 equipment will be available to dealers for the correction of |
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107 | | - | 22 such defects, or to fail to compensate any of the motor |
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108 | | - | 23 vehicle dealers for repairs effected by such recall. |
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109 | | - | 24 "(d) (e) All claims made by new motor vehicle |
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110 | | - | 25 dealers pursuant to this section for such labor and parts |
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111 | | - | Page 4 SB52 |
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112 | | - | 1 shall be paid within 30 days following their approval; |
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113 | | - | 2 provided, however, that the manufacturer warrantor retains the |
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114 | | - | 3 right to audit such claims and to charge back the dealer for |
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115 | | - | 4 any fraudulent claims for a period not to exceed 12 months |
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116 | | - | 5 from the date the claim was paid. All such claims shall be |
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117 | | - | 6 either approved or disapproved within 30 days after their |
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118 | | - | 7 receipt on forms and in the manner specified by the |
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119 | | - | 8 manufacturer warrantor, and any claim not specifically |
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120 | | - | 9 disapproved in writing within 30 days after the receipt shall |
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121 | | - | 10 be construed to be approved and payment must follow within 30 |
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122 | | - | 11 days. A manufacturer warrantor shall not disapprove claims for |
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123 | | - | 12 which the dealer has received preauthorization from the |
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124 | | - | 13 manufacturer warrantor or its representative nor shall the |
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125 | | - | 14 manufacturer warrantor unreasonably disapprove a claim solely |
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126 | | - | 15 based on the dealer's incidental failure to comply with a |
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127 | | - | 16 specific claim processing requirement that results only in a |
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128 | | - | 17 clerical error or administrative error; rather a claim denial |
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129 | | - | 18 must be based upon a material defect and deviation from the |
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130 | | - | 19 reasonable written claim submission requirements of the |
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131 | | - | 20 manufacturer. In the event of neglect, oversight, or mistake |
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132 | | - | 21 by the dealer, a dealer may submit an amended claim, or may |
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133 | | - | 22 submit a claim not submitted within the time required by the |
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134 | | - | 23 manufacturer warrantor, for labor and parts up to 120 days |
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135 | | - | 24 from the date on which such claim was first submitted or could |
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136 | | - | 25 have been submitted. |
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137 | | - | Page 5 SB52 |
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138 | | - | 1 "(f)(1) For the purposes of this section, reasonable |
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139 | | - | 2 compensation shall be determined as provided in this |
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140 | | - | 3 subsection. |
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141 | | - | 4 "(2) The markup customarily charged by the dealer |
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142 | | - | 5 for parts or its labor rate may be established at the election |
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143 | | - | 6 of the dealer by the dealer submitting to the warrantor, |
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144 | | - | 7 either by electronic transmission or tangible delivery, all |
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145 | | - | 8 consecutive repair orders that include 100 sequential repair |
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146 | | - | 9 orders reflecting qualified repairs, or all repair orders |
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147 | | - | 10 closed during any period of 90 consecutive days, whichever |
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148 | | - | 11 produces the fewer number of repair orders, covering repairs |
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149 | | - | 12 made no more than 180 days before the submission and declaring |
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150 | | - | 13 the parts markup or labor rate. |
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151 | | - | 14 "(3) The dealer shall calculate its labor rate by |
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152 | | - | 15 determining the total charges for labor from the qualified |
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153 | | - | 16 repairs submitted and dividing that amount by the total number |
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154 | | - | 17 of hours that produced the charges. The dealer shall calculate |
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155 | | - | 18 its parts markup by determining the total charges for parts |
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156 | | - | 19 from the qualified repairs submitted, dividing that amount by |
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157 | | - | 20 its total cost of the purchase of the parts, subtracting one |
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158 | | - | 21 from that amount, and multiplying by 100 to produce a |
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159 | | - | 22 percentage. |
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160 | | - | 23 "(4) A motor vehicle dealer seeking to establish or |
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161 | | - | 24 modify its warranty reimbursement labor rate, parts markup, or |
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162 | | - | Page 6 SB52 |
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163 | | - | 1 both, not more frequently than once per 12-month period, shall |
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164 | | - | 2 submit to the warrantor one of the following: |
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165 | | - | 3 "a. A single set of repair orders for purposes of |
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166 | | - | 4 calculating both its labor rate and parts markup. |
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167 | | - | 5 "b. A set of repair orders for purposes of |
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168 | | - | 6 calculating only its labor rate or for purposes of calculating |
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169 | | - | 7 only its parts markup. |
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170 | | - | 8 "(5) In calculating the rate customarily charged by |
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171 | | - | 9 the dealer for parts and labor for purposes of this |
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172 | | - | 10 subsection, the following shall not be included in the |
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173 | | - | 11 calculation of the rate: |
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174 | | - | 12 "a. Repairs which are the subject of manufacturer or |
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175 | | - | 13 distributor discounts, such as special events, specials, |
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176 | | - | 14 promotions, coupons, or service campaigns. |
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177 | | - | 15 "b. Repairs of motor vehicles owned by the dealer. |
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178 | | - | 16 "c. Routine maintenance, including, but not limited |
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179 | | - | 17 to, replacements of fluids, filters, batteries, bulbs, belts, |
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180 | | - | 18 nuts, bolts, or fasteners, unless provided in the course of, |
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181 | | - | 19 and related to, an otherwise qualified repair. |
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182 | | - | 20 "d. Installations of accessories. |
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183 | | - | 21 "e. Replacements of or work on tires, wheels, |
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184 | | - | 22 including alignments, wheel or tire rotations, or replacements |
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185 | | - | 23 of brake drums, rotors, shoes, or pads. |
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186 | | - | 24 "f. Vehicle reconditioning. |
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187 | | - | 25 "g. Safety or emission inspections required by law. |
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188 | | - | Page 7 SB52 |
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189 | | - | 1 "h. Repairs for which volume discounts have been |
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190 | | - | 2 negotiated with government agencies. |
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191 | | - | 3 "i. Body shop repairs, including repairs covered by |
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192 | | - | 4 insurance, for conditions caused by collision, road hazard, |
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193 | | - | 5 the force of the elements, vandalism, theft, or the negligence |
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194 | | - | 6 or deliberate act of the owner, operator, or a third party. |
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195 | | - | 7 "j. Parts that do not have individual part numbers. |
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196 | | - | 8 "k. Warrantor approved and reimbursed goodwill |
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197 | | - | 9 repairs or reimbursements. |
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198 | | - | 10 "l. Window replacement, window etching, window tint, |
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199 | | - | 11 protective film, or other masking products. |
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200 | | - | 12 "(6) a. The submitted parts markup or labor rate |
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201 | | - | 13 shall go into effect 45 days after the warrantor's receipt of |
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202 | | - | 14 its submission, unless, within that period, the warrantor |
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203 | | - | 15 reasonably substantiates that the submission is materially |
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204 | | - | 16 incomplete, materially inaccurate, or is materially |
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205 | | - | 17 unreasonable and provides a full explanation of any reasons |
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206 | | - | 18 that the submitted markup or rate is materially incomplete, |
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207 | | - | 19 materially inaccurate, or materially unreasonable, evidence |
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208 | | - | 20 validating each reason, a copy of all calculations used by it |
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209 | | - | 21 demonstrating any material inaccuracy, and a proposed adjusted |
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210 | | - | 22 markup or rate provided that the dealer's submission is |
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211 | | - | 23 materially accurate based upon the qualified repair orders |
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212 | | - | 24 submitted by the dealer. In that event, the warrantor may |
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213 | | - | 25 submit only one rebuttal to the dealer, and may not thereafter |
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214 | | - | Page 8 SB52 |
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215 | | - | 1 add to, expand, supplement, or otherwise modify any element |
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| 10 | + | 4 |
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| 11 | + | 5 |
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| 12 | + | 6 |
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| 13 | + | 7 |
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| 14 | + | 8 SYNOPSIS: This bill would provide for the |
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| 15 | + | 9 determination of reasonable compensation by motor |
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| 16 | + | 10 vehicle manufacturers or similar entities for |
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| 17 | + | 11 pre-delivery and warranty service by motor vehicle |
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| 18 | + | 12 dealers. This bill would also authorize a motor |
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| 19 | + | 13 vehicle dealer to file a civil action if the dealer |
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| 20 | + | 14 and the manufacturer or similar entity cannot agree |
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| 21 | + | 15 on the reasonable compensation for the warranty |
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| 22 | + | 16 service. |
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| 23 | + | 17 |
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| 24 | + | 18 A BILL |
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| 25 | + | 19 TO BE ENTITLED |
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| 26 | + | 20 AN ACT |
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| 27 | + | 21 |
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| 28 | + | 22 Relating to motor vehicle dealers; to amend Section |
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| 29 | + | 23 8-20-7 of the Code of Alabama 1975, relating to warranty |
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| 30 | + | 24 obligations to dealers, to further specify the determination |
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| 31 | + | 25 of reasonable compensation by motor vehicle manufacturers or |
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| 32 | + | 26 similar entities for pre-delivery and warranty service by |
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| 33 | + | 27 motor vehicle dealers; and to authorize a motor vehicle dealer |
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| 34 | + | Page 1 1 to file a civil action if the dealer and the manufacturer or |
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| 35 | + | 2 similar entity cannot agree on the reasonable compensation for |
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| 36 | + | 3 the warranty service. |
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| 37 | + | 4 BE IT ENACTED BY THE LEGISLATURE OF ALABAMA: |
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| 38 | + | 5 Section 1. Section 8-20-7 of the Code of Alabama |
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| 39 | + | 6 1975, is amended to read as follows: |
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| 40 | + | 7 "§8-20-7. |
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| 41 | + | 8 "(a) For purposes of this section, the following |
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| 42 | + | 9 words have the following meanings: |
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| 43 | + | 10 "(1) PRE-DELIVERY SERVICE. All work and services, |
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| 44 | + | 11 except warranty work, performed on a new motor vehicles by a |
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| 45 | + | 12 motor vehicle dealer at the direction of the warrantor prior |
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| 46 | + | 13 to the delivery of the vehicle to the first retail consumer. |
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| 47 | + | 14 "(2) REPAIR ORDER. An invoice, paid by a retail |
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| 48 | + | 15 customer, and closed as of the time of submission, |
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| 49 | + | 16 encompassing one or more repairs to a motor vehicle, and |
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| 50 | + | 17 reflecting, in the case of a parts markup submission, the cost |
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| 51 | + | 18 of each part and the sale price thereof, and in the case of a |
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| 52 | + | 19 labor rate submission, the total charges for labor and the |
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| 53 | + | 20 total number of hours that produced the charges, which invoice |
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| 54 | + | 21 may be submitted in electronic form. |
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| 55 | + | 22 "(3) QUALIFIED REPAIR. A repair to a motor vehicle |
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| 56 | + | 23 paid by a retail customer, which would have come within the |
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| 57 | + | 24 warrantor's new motor vehicle warranty, but for the motor |
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| 58 | + | 25 vehicle having exceeded the chronological or mileage limit of |
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| 59 | + | 26 such warranty, and which does not constitute any of the work |
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| 60 | + | 27 encompassed by subsection (f)(5). |
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| 61 | + | Page 2 1 "(4) QUALIFIED REPAIR ORDER. A repair order which |
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| 62 | + | 2 encompasses, in whole or in part, a qualified repair or |
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| 63 | + | 3 repairs. |
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| 64 | + | 4 "(5) WARRANTOR. A manufacturer, distributor, or |
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| 65 | + | 5 wholesaler, factory branch, factory representative, |
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| 66 | + | 6 distributor branch, or distributor representative. |
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| 67 | + | 7 "(6) WARRANTY WORK. All labor, including that of a |
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| 68 | + | 8 diagnostic character, performed, and all parts, including |
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| 69 | + | 9 original or replacement parts, and components, including |
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| 70 | + | 10 engine, transmission, and other parts assemblies, installed by |
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| 71 | + | 11 motor vehicle dealers on motor vehicles which are reasonably |
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| 72 | + | 12 incurred by motor vehicle dealers, other than the incidental |
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| 73 | + | 13 expenses incurred in performing labor and installing parts on |
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| 74 | + | 14 motor vehicles, in fulfilling a warrantor's obligations under |
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| 75 | + | 15 a new motor vehicle warranty, a recall, or a certified |
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| 76 | + | 16 pre-owned warranty, to consumers, including, but not limited |
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| 77 | + | 17 to, the expense of shipping or returning defective parts to |
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| 78 | + | 18 the warrantor, when required by the warrantor. |
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| 79 | + | 19 "(a) (b) Every manufacturer, distributor, or |
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| 80 | + | 20 wholesaler, factory branch, factory representative, |
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| 81 | + | 21 distributor branch, or distributor representative warrantor |
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| 82 | + | 22 shall specify in writing to each of its motor vehicle dealers |
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| 83 | + | 23 the dealer's obligation for pre-delivery service and warranty |
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| 84 | + | 24 service on its products, shall compensate the motor vehicle |
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| 85 | + | 25 dealer for warranty the service required of the dealer by the |
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| 86 | + | 26 manufacturer, distributor, or wholesaler, factory branch, |
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| 87 | + | 27 factory representative, distributor branch, or distributor |
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| 88 | + | Page 3 1 representative warrantor and shall provide the dealer the |
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| 89 | + | 2 schedule of compensation to be paid such dealer for parts, |
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| 90 | + | 3 work, and service in connection with warranty the services, |
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| 91 | + | 4 and the time allowance for the performance of such work and |
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| 92 | + | 5 service. |
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| 93 | + | 6 "(b) (c) In no event shall such schedule of |
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| 94 | + | 7 compensation fail to include reasonable compensation for |
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| 95 | + | 8 diagnostic work, service, labor, and parts. Time allowances |
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| 96 | + | 9 for the diagnosis and performance of warranty work and service |
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| 97 | + | 10 shall be reasonable and adequate for the work to be performed. |
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| 98 | + | 11 In the determination of what constitutes reasonable |
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| 99 | + | 12 compensation under this section, the principal factors to be |
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| 100 | + | 13 given consideration shall be the prevailing wage rates being |
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| 101 | + | 14 paid by the dealer, in the community in which the dealer is |
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| 102 | + | 15 doing business, and in In no event shall such compensation of |
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| 103 | + | 16 a dealer for warranty services including labor and parts, be |
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| 104 | + | 17 less than the rates or prices charged by such dealer for like |
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| 105 | + | 18 service to retail customers for nonwarranty service, repairs, |
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| 106 | + | 19 and parts, provided that such prices and rates are not |
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| 107 | + | 20 unreasonable. This subsection does not apply to compensation |
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| 108 | + | 21 for parts, systems, fixtures, appliances, furnishings, |
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| 109 | + | 22 accessories, and features of a motor home that are designed, |
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| 110 | + | 23 used, and maintained primarily for non-vehicular residential |
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| 111 | + | 24 purposes, or parts related to motorcycle repairs. |
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| 112 | + | 25 "(c) (d) It is a violation of this section for any |
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| 113 | + | 26 manufacturer, distributor, or wholesaler, factory branch, |
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| 114 | + | 27 factory representative, distributor branch, or distributor |
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| 115 | + | Page 4 1 representative warrantor to fail to perform any warranty |
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| 116 | + | 2 obligations under the motor vehicle manufacturer's warranty, |
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| 117 | + | 3 or to fail to include in written notices of factory recalls to |
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| 118 | + | 4 dealers the expected date by which necessary parts and |
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| 119 | + | 5 equipment will be available to dealers for the correction of |
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| 120 | + | 6 such defects, or to fail to compensate any of the motor |
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| 121 | + | 7 vehicle dealers for repairs effected by such recall. |
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| 122 | + | 8 "(d) (e) All claims made by new motor vehicle |
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| 123 | + | 9 dealers pursuant to this section for such labor and parts |
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| 124 | + | 10 shall be paid within 30 days following their approval; |
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| 125 | + | 11 provided, however, that the manufacturer warrantor retains the |
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| 126 | + | 12 right to audit such claims and to charge back the dealer for |
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| 127 | + | 13 any fraudulent claims for a period not to exceed 12 months |
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| 128 | + | 14 from the date the claim was paid. All such claims shall be |
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| 129 | + | 15 either approved or disapproved within 30 days after their |
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| 130 | + | 16 receipt on forms and in the manner specified by the |
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| 131 | + | 17 manufacturer warrantor, and any claim not specifically |
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| 132 | + | 18 disapproved in writing within 30 days after the receipt shall |
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| 133 | + | 19 be construed to be approved and payment must follow within 30 |
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| 134 | + | 20 days. A manufacturer warrantor shall not disapprove claims for |
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| 135 | + | 21 which the dealer has received preauthorization from the |
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| 136 | + | 22 manufacturer warrantor or its representative nor shall the |
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| 137 | + | 23 manufacturer warrantor unreasonably disapprove a claim solely |
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| 138 | + | 24 based on the dealer's incidental failure to comply with a |
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| 139 | + | 25 specific claim processing requirement that results only in a |
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| 140 | + | 26 clerical error or administrative error; rather a claim denial |
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| 141 | + | 27 must be based upon a material defect and deviation from the |
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| 142 | + | Page 5 1 reasonable written claim submission requirements of the |
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| 143 | + | 2 manufacturer. In the event of neglect, oversight, or mistake |
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| 144 | + | 3 by the dealer, a dealer may submit an amended claim, or may |
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| 145 | + | 4 submit a claim not submitted within the time required by the |
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| 146 | + | 5 manufacturer warrantor, for labor and parts up to 120 days |
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| 147 | + | 6 from the date on which such claim was first submitted or could |
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| 148 | + | 7 have been submitted. |
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| 149 | + | 8 "(f)(1) For the purposes of this section, reasonable |
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| 150 | + | 9 compensation shall be determined as provided in this |
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| 151 | + | 10 subsection. |
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| 152 | + | 11 "(2) The markup customarily charged by the dealer |
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| 153 | + | 12 for parts or its labor rate may be established at the election |
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| 154 | + | 13 of the dealer by the dealer submitting to the warrantor, |
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| 155 | + | 14 either by electronic transmission or tangible delivery, all |
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| 156 | + | 15 consecutive repair orders that include 100 sequential repair |
---|
| 157 | + | 16 orders reflecting qualified repairs, or all repair orders |
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| 158 | + | 17 closed during any period of 90 consecutive days, whichever |
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| 159 | + | 18 produces the fewer number of repair orders, covering repairs |
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| 160 | + | 19 made no more than 180 days before the submission and declaring |
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| 161 | + | 20 the parts markup or labor rate. |
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| 162 | + | 21 "(3) The dealer shall calculate its labor rate by |
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| 163 | + | 22 determining the total charges for labor from the qualified |
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| 164 | + | 23 repairs submitted and dividing that amount by the total number |
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| 165 | + | 24 of hours that produced the charges. The dealer shall calculate |
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| 166 | + | 25 its parts markup by determining the total charges for parts |
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| 167 | + | 26 from the qualified repairs submitted, dividing that amount by |
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| 168 | + | 27 its total cost of the purchase of the parts, subtracting one |
---|
| 169 | + | Page 6 1 from that amount, and multiplying by 100 to produce a |
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| 170 | + | 2 percentage. |
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| 171 | + | 3 "(4) A motor vehicle dealer seeking to establish or |
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| 172 | + | 4 modify its warranty reimbursement labor rate, parts markup, or |
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| 173 | + | 5 both, not more frequently than once per 12-month period, shall |
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| 174 | + | 6 submit to the warrantor one of the following: |
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| 175 | + | 7 "a. A single set of repair orders for purposes of |
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| 176 | + | 8 calculating both its labor rate and parts markup. |
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| 177 | + | 9 "b. A set of repair orders for purposes of |
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| 178 | + | 10 calculating only its labor rate or for purposes of calculating |
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| 179 | + | 11 only its parts markup. |
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| 180 | + | 12 "(5) In calculating the rate customarily charged by |
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| 181 | + | 13 the dealer for parts and labor for purposes of this |
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| 182 | + | 14 subsection, the following shall not be included in the |
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| 183 | + | 15 calculation of the rate: |
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| 184 | + | 16 "a. Repairs which are the subject of manufacturer or |
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| 185 | + | 17 distributor discounts, such as special events, specials, |
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| 186 | + | 18 promotions, coupons, or service campaigns. |
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| 187 | + | 19 "b. Repairs of motor vehicles owned by the dealer. |
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| 188 | + | 20 "c. Routine maintenance, including, but not limited |
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| 189 | + | 21 to, replacements of fluids, filters, batteries, bulbs, belts, |
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| 190 | + | 22 nuts, bolts, or fasteners, unless provided in the course of, |
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| 191 | + | 23 and related to, an otherwise qualified repair. |
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| 192 | + | 24 "d. Installations of accessories. |
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| 193 | + | 25 "e. Replacements of or work on tires, wheels, |
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| 194 | + | 26 including alignments, wheel or tire rotations, or replacements |
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| 195 | + | 27 of brake drums, rotors, shoes, or pads. |
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| 196 | + | Page 7 1 "f. Vehicle reconditioning. |
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| 197 | + | 2 "g. Safety or emission inspections required by law. |
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| 198 | + | 3 "h. Repairs for which volume discounts have been |
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| 199 | + | 4 negotiated with government agencies. |
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| 200 | + | 5 "i. Body shop repairs, including repairs covered by |
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| 201 | + | 6 insurance, for conditions caused by collision, road hazard, |
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| 202 | + | 7 the force of the elements, vandalism, theft, or the negligence |
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| 203 | + | 8 or deliberate act of the owner, operator, or a third party. |
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| 204 | + | 9 "j. Parts that do not have individual part numbers. |
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| 205 | + | 10 "k. Warrantor approved and reimbursed goodwill |
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| 206 | + | 11 repairs or reimbursements. |
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| 207 | + | 12 "l. Window replacement, window etching, window tint, |
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| 208 | + | 13 protective film, or other masking products. |
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| 209 | + | 14 "(6) a. The submitted parts markup or labor rate |
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| 210 | + | 15 shall go into effect 45 days after the warrantor's receipt of |
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| 211 | + | 16 its submission, unless, within that period, the warrantor |
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| 212 | + | 17 reasonably substantiates that the submission is materially |
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| 213 | + | 18 incomplete, materially inaccurate, or is materially |
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| 214 | + | 19 unreasonable and provides a full explanation of any reasons |
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| 215 | + | 20 that the submitted markup or rate is materially incomplete, |
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| 216 | + | 21 materially inaccurate, or materially unreasonable, evidence |
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| 217 | + | 22 validating each reason, a copy of all calculations used by it |
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| 218 | + | 23 demonstrating any material inaccuracy, and a proposed adjusted |
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| 219 | + | 24 markup or rate provided that the dealer's submission is |
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| 220 | + | 25 materially accurate based upon the qualified repair orders |
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| 221 | + | 26 submitted by the dealer. In that event, the warrantor may |
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| 222 | + | 27 submit only one rebuttal to the dealer, and may not thereafter |
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| 223 | + | Page 8 1 add to, expand, supplement, or otherwise modify any element |
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