Arizona 2025 Regular Session

Arizona Senate Bill SB1589 Compare Versions

Only one version of the bill is available at this time.
OldNewDifferences
11 REFERENCE TITLE: chiropractic board; complaints; training; authority State of Arizona Senate Fifty-seventh Legislature First Regular Session 2025 SB 1589 Introduced by Senator Shamp An Act amending section 32-900, Arizona Revised Statutes; amending title 32, chapter 8, article 1, Arizona Revised Statutes, by adding section 32-900.01; amending section 32-904, Arizona Revised Statutes; amending title 32, chapter 8, article 1, Arizona Revised Statutes, by adding section 32-904.01; amending sections 32-905, 32-921, 32-923 and 32-924, Arizona Revised Statutes; amending title 32, chapter 8, article 2, Arizona Revised Statutes, by adding section 32-924.01; amending sections 32-929 and 32-934, Arizona Revised Statutes; relating to the state board of chiropractic examiners. (TEXT OF BILL BEGINS ON NEXT PAGE)
22
33
44
55
66
77
88
99 REFERENCE TITLE: chiropractic board; complaints; training; authority
1010 State of Arizona Senate Fifty-seventh Legislature First Regular Session 2025
1111 SB 1589
1212 Introduced by Senator Shamp
1313
1414 REFERENCE TITLE: chiropractic board; complaints; training; authority
1515
1616
1717
1818
1919
2020
2121
2222
2323
2424 State of Arizona
2525
2626 Senate
2727
2828 Fifty-seventh Legislature
2929
3030 First Regular Session
3131
3232 2025
3333
3434
3535
3636
3737
3838
3939
4040 SB 1589
4141
4242
4343
4444 Introduced by
4545
4646 Senator Shamp
4747
4848
4949
5050
5151
5252
5353
5454
5555
5656
5757
5858
5959
6060
6161
6262
6363
6464 An Act
6565
6666
6767
6868 amending section 32-900, Arizona Revised Statutes; amending title 32, chapter 8, article 1, Arizona Revised Statutes, by adding section 32-900.01; amending section 32-904, Arizona Revised Statutes; amending title 32, chapter 8, article 1, Arizona Revised Statutes, by adding section 32-904.01; amending sections 32-905, 32-921, 32-923 and 32-924, Arizona Revised Statutes; amending title 32, chapter 8, article 2, Arizona Revised Statutes, by adding section 32-924.01; amending sections 32-929 and 32-934, Arizona Revised Statutes; relating to the state board of chiropractic examiners.
6969
7070
7171
7272
7373
7474 (TEXT OF BILL BEGINS ON NEXT PAGE)
7575
7676
7777
7878 Be it enacted by the Legislature of the State of Arizona: Section 1. Section 32-900, Arizona Revised Statutes, is amended to read: START_STATUTE32-900. Definitions In this chapter, unless the context otherwise requires: 1. "Advisory letter" means a nondisciplinary letter to notify a licensee that either: (a) While there is insufficient evidence to support disciplinary action, the board believes that continuation of the activities that led to the investigation may result in further board action against the licensee. (b) The violation is a minor or technical violation that is not of sufficient merit to warrant disciplinary action. (c) The violation is a minor or technical violation, and while the licensee has demonstrated substantial compliance through rehabilitation or remediation that has mitigated the need for disciplinary action, the board believes that repetition of the activities that led to the investigation may result in further board action against the licensee. 2. "Board" means the state board of chiropractic examiners. 3. "Certification" means that a doctor of chiropractic has been certified by the board in a specialty of chiropractic as provided by law. 4. "Chiropractic assistant" means an unlicensed person who has completed an educational training program approved by the board, who assists in basic health care duties in the practice of chiropractic under the supervision of a doctor of chiropractic and who performs delegated duties commensurate with the chiropractic assistant's education and training but who does not evaluate, interpret, design or modify established treatment programs of chiropractic care or violate any statute. 5. "Doctor of chiropractic" or "chiropractic physician" means a natural person who holds a license to practice chiropractic pursuant to this chapter. 6. "License" means a license to practice chiropractic. 7. "Member" includes a doctor of chiropractic who is employed with, contracted with or otherwise affiliated with another licensee. 8. "Patient safety" means actions associated with chiropractic care that are taken to prevent errors and adverse effects to patients. 7. 9. "Physical medicine modalities" means any physical agent applied to produce therapeutic change to biologic tissues, including thermal, acoustic, noninvasive light, mechanical or electric energy, hot or cold packs, ultrasound, galvanism, microwave, diathermy and electrical stimulation. 8. 10. "Therapeutic procedures" means the application of clinical skills and services, including therapeutic exercise, therapeutic activities, manual therapy techniques, massage and structural supports, to improve a patient's neuromusculoskeletal condition. END_STATUTE Sec. 2. Title 32, chapter 8, article 1, Arizona Revised Statutes, is amended by adding section 32-900.01, to read: START_STATUTE32-900.01. Unprofessional conduct; board prohibition A. In this chapter, for the PURPOSES of disciplining a doctor of chiropractic, any of the following whether occurring in this state or elsewhere constitutes Unprofessional conduct: 1. Failing to disclose, in writing, to a patient or a third-party payor that the licensee has a financial interest in a diagnostic or treatment facility, test, good or service when referring a patient for a prescribed diagnostic test, treatment, good or service and that the diagnostic test, treatment, good or service is available on a competitive basis from another health care provider. This paragraph does not apply to a referral by one licensee to another within a group of licensees who practice together. This paragraph applies regardless of whether the referred service is provided at the licensee's place of practice or at another location. 2. Knowingly making a false or misleading statement to a patient or a third-party payor. 3. Knowingly making a false or misleading statement, providing false or misleading information or omitting material information in any oral or written communication, including attachments, to the board, board staff or a board representative or on any form required by the board. 4. Knowingly filing with the board an application or other document that contains false or misleading information. 5. Failing to create an adequate patient record that includes the patient's health history, clinical impressions, examination findings, diagnostic results, x-ray films or digital imaging if taken, x-ray or digital imaging reports, a treatment plan, notes for each patient visit and a billing record. The notes for each patient visit must include the patient's name, the date of service, the doctor of chiropractic's findings, a description of any service rendered and the name or initials of the doctor of chiropractic who provided services to the patient. 6. Failing to maintain the information required by paragraph 5 of this subsection for a patient for at least six years after the last treatment date or, for a minor, six years after the minor's eighteenth birthday. 7. Failing to provide written notice to the board about how to access the patient records of a chiropractic practice that is closed by providing, at a minimum, the physical address, telephone number and full name of a person who can be contacted regarding where the records are maintained for at least six years after each patient's last treatment date or a minor patient's eighteenth birthday. 8. Failing to do any of the following: (a) Release a copy of all requested patient records as prescribed in paragraph 5 of this subsection, including the original or a diagnostic quality radiographic copy of x-rays or digital imaging, to another licensed physician, the patient or the patient's authorized agent within ten business days after receiving a written request to do so. This subdivision does not require the release of a patient's billing record to another licensed physician. (b) Release a copy of any specified portion or all of a patient's billing record to the patient or the patient's authorized agent within ten business days after receiving a written request to do so. (c) In the case of a patient or a patient's authorized agent who has verbally requested the patient record, provide the patient record. (d) Return original x-rays or digital imaging to a licensed physician within ten business days after receiving a written request to do so. (e) Provide copies of patient records to another licensed physician, the patient or the patient's authorized agent free of charge in violation of title 12, chapter 13, article 7.1. 9. Representing that the licensee has certification in a specialty area in which the licensee does not have certification or has academic or professional credentials that the licensee does not have. 10. Failing to provide to a patient on request documentation of being certified by the board in a specialty area or the licensee's academic certification, degree or professional credentials. 11. Practicing or billing for services under any name other than the name by which the doctor of chiropractic is licensed by the board, including a corporate, business or other licensed health care provider's name, without first notifying the board in writing. 12. Suggesting or having sexual contact, as defined in section 13-1401, in the course of patient treatment or within three months after the last chiropractic examination, treatment or consultation with an individual with whom a consensual sexual relationship did not exist before the doctor of chiropractic-patient relationship was established. 13. Intentionally viewing a completely or partially disrobed patient in the course of an examination or treatment if the viewing is not related to the patient's complaint, diagnosis or treatment under current practice standards. 14. Intentionally misrepresenting the effectiveness of a treatment, diagnostic test or device. 15. penetrating a patient's rectum by a rectal probe or device to administer an ultrasound, diathermy or other modality. 16. using ionizing radiation in violation of section 32-2811. 17. Promoting or using diagnostic testing or treatment for research or experimental purposes without doing both of the following: (a) Obtaining written informed consent from the patient or the patient's authorized agent before the diagnostic test or treatment, including disclosing to the patient or authorized agent any research protocol, contract the licensee has with researchers, if applicable, and information on the institutional review committee used to establish patient protection. (b) Conforming to generally accepted research or experimental criteria, including following protocols, maintaining detailed records, periodically analyzing results and periodically submitting to review by a peer review committee. 18. Having a professional connection with an illegal practitioner of chiropractic, MISREPRESENTING oneself as a current or past board member, a current or past board staff member or a current or past board chiropractic consultant or claiming professional superiority in the practice of chiropractic under section 32-925. 19. violating the health insurance portability and accountability act. 20. Habitually using or having habitually used alcohol, narcotics or stimulants to the extent of incapacitating the licensee in performing professional duties. 21. being Convicted by a court of competent jurisdiction of a class 1, 2, 3, 4 or 5 felony. 22. In any other jurisdiction, having an action taken against the licensee's professional license, having any limit or restriction placed on the license, having the license placed on probation or suspension or revoked or surrendered as a disciplinary measure or having a license application or license renewal denied for a reason related to unprofessional conduct. 23. Directly or indirectly dividing a professional fee for patient referrals among health care providers or health care institutions or between providers and institutions or entering into a contractual arrangement to that effect. This paragraph does not prohibit the members of any regularly and properly organized business entity recognized by law from dividing fees received for professional services among themselves as they determine. 24. Violating any federal or state statute, rule or regulation that applies to the practice of chiropractic. 25. Filing an anonymous complaint against another licensee. B. The board may not adopt rules that alter or amend unprofessional conduct as prescribed in subsection A of this section.END_STATUTE Sec. 3. Section 32-904, Arizona Revised Statutes, is amended to read: START_STATUTE32-904. Powers and duties of the board; rules; removal of executive director A. The board may administer oaths, summon witnesses and take testimony on matters within its the board's powers and duties. B. The board shall: 1. Adopt a seal, which shall be affixed to licenses issued by the board. 2. Adopt rules that are necessary and proper for the enforcement of this chapter. 3. Adopt rules regarding chiropractic assistants who assist a doctor of chiropractic, and the board shall determine the qualifications and regulation of chiropractic assistants who are not otherwise licensed by law. 4. At least once each fiscal year and before establishing the amount of a fee for the subsequent fiscal year, review the amount of each fee authorized in this chapter in a public hearing. C. A copy of the rules adopted pursuant to this section shall be filed with the secretary of state upon on adoption as provided by law. D. The board shall terminate the executive director of the board for any of the following: 1. Subpoenaing information that is unrelated to a complaint allegation. 2. Failing to refer to the appropriate law enforcement agency a complaint or information indicating that a licensee or certificate holder may have committed a misdemeanor or felony within two business days after receiving the complaint or information. 3. Advocating in support or against a legislative proposal in the executive director's official capacity before the board has taken a formal position on the proposal in a public meeting. E. The board shall DEVELOP policies and procedures for determining when the board will require a licensee to undergo psychosexual evaluations and how the board will use the evaluation results. END_STATUTE Sec. 4. Title 32, chapter 8, article 1, Arizona Revised Statutes, is amended by adding section 32-904.01, to read: START_STATUTE32-904.01. Conflict of interest requirements; annual trainings on conflict of interest, open meetings and board authority A. each board member and employee shall complete on appointment or hire a conflict-of-interest disclosure form, including an attestation that no conflict exists, if applicable, and shall update the disclosure form annually. B. The board shall retain all conflict-of-interest disclosure forms and make the disclosure forms and meeting minutes available to the public on request. C. Each board member and employee shall complete On hire or appointment and annually a training approved by the attorney general's office on the following: 1. Conflict-of-interest requirements, processes and disclosure forms, including how this state's conflict-of-interest requirements relate to their individual roles and responsibilities. 2. Open meetings law Requirements. 3. The board's authority to investigate complaints and issue subpoenas. END_STATUTE Sec. 5. Section 32-905, Arizona Revised Statutes, is amended to read: START_STATUTE32-905. Executive director of board; duties; other personnel; immunity A. Subject to title 41, chapter 4, article 4, the board shall appoint an executive director who is not a member of the board and who shall serve at the pleasure of the board. B. The executive director shall: 1. Keep a record of the proceedings of the board. 2. Collect all monies due and payable to the board. 3. Deposit, pursuant to sections 35-146 and 35-147, all monies received by the board in the board of chiropractic examiners fund. 4. Prepare bills for authorized expenditures of the board and obtain warrants from the director of the department of administration for payment of bills. 5. Administer oaths. 6. Act as custodian of the seal, books, minutes, records and proceedings of the board. 7. At the request of the board, do and perform any other duty not prescribed for the executive director elsewhere in this chapter. 8. Ensure that the board follows all applicable laws and rules and complies with all reporting requirements. 9. Advise the board if any contemplated action is beyond the scope of the authority granted to the board pursuant to this chapter. The executive director may provide the advice in executive session, but if the information is disregarded by the board the executive director shall state potential concerns in an open meeting of the board. 10. Prepare and maintain a discipline matrix for use by the board to ensure that all licensees are treated consistently, to the best of the board's ability, based on the specific allegation at issue, when the board contemplates imposing any form of discipline. The matrix must briefly outline material facts of all past cases in which discipline was imposed without identifying any specific licensee or complainant other than by potential file number or other reference and must specify the level of discipline imposed. The matrix must be available to any licensee against whom a complaint has been filed and a formal investigation has been opened, including the licensee's counsel. 11. consistent with this chapter, Classify each complaint on submission to the board according to policies adopted by the board that prioritize the allocation of board resources and the investigation and adjudication of complaints. C. The executive director may not: 1. Advocate in support of or against a legislative proposal in the executive director's official capacity until the board has taken a formal position on the proposal in a public meeting. 2. Encourage licensees or the public to support or oppose any legislation. C. D. Subject to title 41, chapter 4, article 4, the board may employ other personnel as it deems necessary to carry out the purposes of this chapter. D. E. The executive director and a any person acting pursuant to the executive director's direction is are personally immune from civil liability for all actions taken in good faith pursuant to this chapter. END_STATUTE Sec. 6. Section 32-921, Arizona Revised Statutes, is amended to read: START_STATUTE32-921. Application for license; qualifications of applicant; fee; background investigations A. A person who wishes to practice chiropractic in this state shall submit a complete application to the board at least forty-five days before the next scheduled examinations on a form and in the manner prescribed by the board. B. To be eligible for an examination and licensure, the applicant shall: 1. Be a graduate of a chiropractic college that both: (a) Is accredited by or has status with the council on chiropractic education or is accredited by an accrediting agency recognized by the United States department of education or the council on postsecondary accreditation. (b) Teaches a resident course of four years of not less than nine months each year, or the equivalent of thirty-six months of continuous study, and that comprises not less than four thousand credit hours of resident study required to receive a degree of doctor of chiropractic (D.C.). 2. Be physically and mentally able to practice chiropractic skillfully and safely. 3. Have a certificate of attainment for part I and part II and a score of three hundred seventy-five or more on part III or IV of the examination conducted by the national board of chiropractic examiners. C. The board may refuse to give an examination or may deny licensure to an applicant who: 1. Fails to qualify for an examination or licensure under subsection B of this section. 2. Has had a license to practice chiropractic refused, revoked, suspended or restricted by a regulatory board in this or any other jurisdiction for any act that constitutes unprofessional conduct pursuant to this chapter. 3. Is currently under investigation by a regulatory board in this or any other jurisdiction for an act that constitutes unprofessional conduct pursuant to this chapter. 4. Has surrendered a license to practice chiropractic in lieu of disciplinary action by a regulatory board in this or any other jurisdiction for an act that constitutes unprofessional conduct pursuant to this chapter. 5. Has engaged in any conduct that constitutes grounds for disciplinary action pursuant to section 32-924 32-900.01 or board rules. D. On applying, the applicant shall pay to the executive director of the board a nonrefundable fee of not more than $325 as established by the board. The board shall keep a register of all applicants and the result of each examination. E. In order to determine an applicant's eligibility for examination and licensure, the board may shall require the applicant to submit a full set of fingerprints to the board. The board shall submit the fingerprints to the department of public safety for the purpose of obtaining a state and federal criminal records check pursuant to section 41-1750 and Public Law 92-544. The department of public safety may exchange this fingerprint data with the federal bureau of investigation. The board shall charge each applicant a fee that is necessary to cover the cost of the investigation. The board shall forward this fee to the department of public safety. END_STATUTE Sec. 7. Section 32-923, Arizona Revised Statutes, is amended to read: START_STATUTE32-923. Change of address; annual renewal fee; failure to renew; waivers; definition A. Every Each person who is licensed pursuant to this chapter shall notify the board in writing of any change in residence or office address and telephone number within thirty days after that change. The board shall impose a penalty of $50 on a licensee who does not notify the board as required by this subsection. B. Except as provided in section 32-4301, every each person who is licensed to practice chiropractic in this state shall annually make a renewal application to the board before the last day of the licensee's birth month after original issuance of a license and shall pay a renewal license fee of not more than $225 as established by the board. The renewal application shall be made on a form and in a manner prescribed by the board. At least thirty days before the renewal application and renewal fee are due, the board shall send by first class mail a renewal application and notice requiring license renewal and payment of the renewal fee. C. The board shall administratively suspend a license automatically after ninety days if the licensee does not submit a complete application for renewal and pay the renewal license fee as required by this section. If the licensee completes the renewal application and pays the renewal license fee within ninety days after the due date, the licensee's renewal license shall be backdated to the expiration date of the license. D. The board may reinstate a license if the person completes an application for reinstatement as prescribed by the board, complies with the continuing education requirements for each year that the license was suspended, pays the annual renewal license fee for each year that the license was suspended and pays an additional fee of $200. An applicant who does not request reinstatement within two years after the date of suspension shall apply for a license as a new candidate pursuant to section 32-921 or 32-922.01. E. The board may waive the annual renewal license fee if a licensee presents evidence satisfactory to the board that the licensee has permanently retired from the practice of chiropractic and has paid all fees required by this chapter before the waiver. F. During the period of waiver the retired licensee shall not engage in the practice of chiropractic. A violation of this subsection subjects the retired licensee to the same penalties as are imposed in this chapter on a person who practices chiropractic without a license. G. The board may reinstate a retired licensee to active practice on payment of the annual renewal license fee and presentation of evidence satisfactory to the board that the retired licensee is professionally able to engage in the practice of chiropractic and still possesses the professional knowledge required. After a hearing, the board may refuse to reinstate a retired licensee to active practice under this subsection on any of the grounds prescribed in section 32-924 32-900.01. H. For the purposes of this section, "administratively suspend" means a nondisciplinary action that is imposed for failure to renew a license and that requires the licensee to suspend practice until renewal requirements are met. END_STATUTE Sec. 8. Section 32-924, Arizona Revised Statutes, is amended to read: START_STATUTE32-924. Complaints; investigations; hearing; civil penalty A. The following are grounds for disciplinary action, regardless of where they occur: 1. Employment of fraud or deception in securing a license. 2. Practicing chiropractic under a false or assumed name. 3. Impersonating another practitioner. 4. Habitual use of alcohol, narcotics or stimulants to the extent of incapacitating the licensee for the performance of professional duties. 5. Unprofessional or dishonorable conduct of a character likely to deceive or defraud the public or tending to discredit the profession. 6. Conviction of a misdemeanor involving moral turpitude or of a felony. 7. Gross malpractice, repeated malpractice or any malpractice resulting in the death of a patient. 8. Representing that a manifestly incurable condition can be permanently cured, or that a curable condition can be cured within a stated time, if this is not true. 9. Offering, undertaking or agreeing to cure or treat a condition by a secret means, method, device or instrumentality. 10. Refusing to divulge to the board on demand the means, method, device or instrumentality used in the treatment of a condition. 11. Giving or receiving or aiding or abetting the giving or receiving of rebates, either directly or indirectly. 12. Acting or assuming to act as a member of the board if this is not true. 13. Advertising in a false, deceptive or misleading manner. 14. Having had a license refused, revoked or suspended by any other state or country, unless it can be shown that the action was not taken for reasons that relate to the ability to safely and skillfully practice chiropractic or to any act of unprofessional conduct. 15. Any conduct or practice contrary to recognized standards in chiropractic or any conduct or practice that constitutes a danger to the health, welfare or safety of the patient or the public or any conduct, practice or condition that impairs the ability of the licensee to safely and skillfully practice chiropractic. 16. Violating or attempting to violate, directly or indirectly, or assisting in or abetting the violation of or conspiring to violate any of the provisions of this chapter or any board order. 17. Failing to sign the physician's name, wherever required, in any capacity as "chiropractic doctor", "chiropractic physician" or "doctor of chiropractic" or failing to use and affix the initials "D.C." after the physician's name. 18. Failing to place or cause to be placed the word or words "chiropractic", "chiropractor", "chiropractic doctor" or "chiropractic physician" in any sign or advertising media. 19. Using physical medicine modalities and therapeutic procedures without passing an examination in that subject and without being certified in that specialty by the board. 20. Using acupuncture without passing an examination in that subject and without being certified in that specialty by the board. 21. Engaging in sexual intercourse or oral sexual contact with a patient in the course of treatment. 22. Billing or otherwise charging a patient or third-party payor for services, appliances, tests, equipment, an x-ray examination or other procedures not actually provided. 23. Intentionally misrepresenting to or omitting a material fact from the patient or third-party payor concerning charges, services, appliances, tests, equipment, an x-ray examination or other procedures offered or provided. 24. Advertising chiropractic services, appliances, tests, equipment, x-ray examinations or other procedures for a specified price without also specifying the services, procedures or items included in the advertised price. 25. Advertising chiropractic services, appliances, tests, equipment, x-ray examinations or other procedures as free without also disclosing what services or items are included in the advertised service or item. 26. Billing or charging a patient or third-party payor a higher price than the advertised price in effect at the time the services, appliances, tests, equipment, x-ray examinations or other procedures were provided. 27. Advertising a specialty or procedure that requires a separate examination or certificate of specialty, unless the licensee has satisfied the applicable requirements of this chapter. 28. Solicitation by the licensee or by the licensee's compensated agent of any person who is not previously known by the licensee or the licensee's agent, and who at the time of the solicitation is vulnerable to undue influence, including any person known to have experienced any of the following within the last fifteen days: (a) Involvement in a motor vehicle accident. (b) Involvement in a work-related accident. (c) Injury by, or as the result of actions of, another person. B. A. The board on its own motion or on receipt of a complaint may investigate any information that appears to show that a doctor of chiropractic is or may be in violation of this chapter or board rules or is or may be mentally or physically unable to safely engage in the practice of chiropractic. The board shall notify the licensee as to the content of the complaint as soon as is reasonable. Any person who reports or provides information to the board in good faith is not subject to civil damages as a result of that action. The scope of an investigation pursuant to this section is limited to the information contained in the initial complaint or the information that the board has in its possession at the time of the board's motion to investigate. C. B. The board may require a licensee who is under investigation pursuant to this section to be interviewed by the board or its representatives. The board may require a licensee who is under investigation pursuant to this section to undergo, at the licensee's expense, any combination of medical, physical or mental examinations that the board finds necessary to determine the licensee's competence. D. C. If the board finds based on the information it receives under subsections B A and 0 B of this section that the public health, safety or welfare imperatively requires emergency action, and incorporates a finding to that effect in its order, the board may order a summary suspension of a license pending proceedings for revocation or other action. If the board takes this action, it the board shall also serve the licensee with a written notice that states the charges and that the licensee is entitled to a formal hearing within sixty days. E. D. If, after completing its investigation, the board finds that the information provided pursuant to this section is not of sufficient seriousness to merit disciplinary action against the licensee, it the board may take any of the following actions: 1. Dismiss the complaint if in the board's opinion the information is without merit or does not warrant sanction of the licensee. 2. Issue an advisory letter. An advisory letter is a nondisciplinary action and is a public document. 3. Issue a nondisciplinary order requiring the licensee to complete a prescribed number of hours of continuing education in an area or areas prescribed by the board to provide the licensee with the necessary understanding of current developments, skills, procedures or treatment. Failure to complete a nondisciplinary order requiring continuing education is a violation of subsection A, paragraph 16 of this section. F. E. The board may request a formal interview with the licensee concerned. At a formal interview the board may receive and consider pertinent documents and sworn statements of persons who may be called as witnesses in a formal hearing. The board may not subpoena information related to a licensee's personal finances. Legal counsel may be present and participate in the formal interview. If the licensee refuses the request or if the licensee accepts the request and the results of the interview indicate suspension or revocation of the license may be in order, the board shall issue a complaint and order that a hearing be held pursuant to title 41, chapter 6, article 10. If, after the formal interview, the board finds that the information provided pursuant to this section is true but is not of sufficient seriousness to merit suspension or revocation of the license, it the board may take any of the following actions: 1. Dismiss the complaint if in the board's opinion the information is without merit or does not warrant sanction of the licensee. 2. Issue an advisory letter. An advisory letter is a nondisciplinary action and is a public document. 3. Issue an order to cease and desist. 4. Issue a letter of concern. 5. Issue an order of censure. An order of censure is an official action against the licensee and may include a requirement for restitution of fees to a patient resulting from a violation of this chapter or board rules. 6. Fix a period and terms of probation best adapted to protect the public health and safety and to rehabilitate or educate the licensee. Any costs incidental to the terms of probation are at the licensee's own expense. Probation may include restrictions on the licensee's license to practice chiropractic. 7. Impose a civil penalty of not more than one thousand dollars $1,000 for each violation of this chapter. 8. Refuse to renew a license. 9. Issue a disciplinary or nondisciplinary order requiring the licensee to complete a prescribed number of hours of continuing education in an area or areas prescribed by the board to provide the licensee with the necessary understanding of current developments, skills, procedures or treatment. F. The board may extend the time to investigate a licensee if either of the following applies: 1. The complaint related to the improper sexual conduct of the licensee. 2. Both of the following apply: (a) The licensee agrees to the proposed extension. (b) The board has diligently pursued an investigation within the time frame prescribed pursuant to this chapter for complaints involving allegations or violations of unprofessional conduct or malpractice that implicates patient safety. G. Unless the board extends the time to investigate pursuant to subsection F of this section, an investigation and initial review of a complaint shall be completed within ninety days after the complaint is filed. If the board determines that a formal hearing is required, the board shall make a final decision within two hundred twenty days after the complaint is filed. If the board has not made a final decision on a complaint after two hundred twenty days, the complaint is deemed administratively closed. G. H. If the board believes the charge is of such magnitude as to warrant suspension or revocation of the license, the board shall immediately initiate formal revocation or suspension proceedings pursuant to title 41, chapter 6, article 10. The board shall notify a licensee of a complaint and hearing by certified mail addressed to the licensee's last known address on record in the board's files. The notice of a complaint and hearing is effective on the date of its deposit in the mail. The board shall hold a formal hearing within one hundred eighty days after that date. H. I. If the licensee wishes to be present at the formal hearing in person or by representation, or both, the licensee shall file with the board a written answer to the charges in the complaint. A licensee who has been notified of a complaint pursuant to this section shall file with the board a written response not more than twenty days after service of the complaint and the notice of hearing. If the licensee fails to file an answer in writing, it is deemed an admission of the act or acts charged in the complaint and notice of hearing and the board may take disciplinary action pursuant to this chapter without a hearing. I. J. Any licensee who, after a hearing, is found to be in violation of this chapter or board rules or is found to be mentally or physically unable to safely engage in the practice of chiropractic is subject to any combination of those disciplinary actions identified in subsection F of this section or suspension or revocation of the license. In addition, the board may order the licensee to pay restitution or all costs incurred in the course of the investigation and formal hearing in the matter, or both. K. If a court of competent jurisdiction finds that the board acted capriciously against a licensee without merit and in violation of this chapter, the rules adopted pursuant to this chapter or the board's policies or procedures, the licensee is entitled to restitution for all costs incurred relating to the matter in the course of the investigation or the formal hearing process, or both. J. L. The board shall report allegations of evidence of criminal wrongdoing to the appropriate criminal justice agency. K. M. The board may accept the surrender of an active license from a licensee who admits in writing to having violated this chapter or board rules. L. For the purposes of this section, "solicitation" includes contact in person, by telephone, telegraph or telefacsimile or by other communication directed to a specific recipient and includes any written form of communication directed to a specific recipient. END_STATUTE Sec. 9. Title 32, chapter 8, article 2, Arizona Revised Statutes, is amended by adding section 32-924.01, to read: START_STATUTE32-924.01. Criminal complaints; referrals; time frame; board notification A. If the board receives a complaint or information indicating that a licensee or certificate holder may have committed a misdemeanor or felony offense, the board shall refer the matter to the appropriate law enforcement agency within two business days after receiving the complaint or information. The board does not need to obtain the complainant's consent or to substantIate the complaint before referring the complaint to law enforcement. If the board finds, based on the complaint or information that the board refers to a law enforcement agency, that the public health, safety or welfare requires emergency action, the board may restrict, limit or order a summary suspension of the licensee's license or certificate holder's certificate pending action by the law enforcement agency. B. The law enforcement agency that receives the complaint or information pursuant to subsection A of this section shall inform the board of the outcome of the law enforcement agency's investigation and whether charges are filed against the licensee or certificate holder who is the subject of the complaint. Concurrent with the Law enforcement agency's investigation, the board may investigate whether the complaint or information that was referred to the law enforcement agency constitutes a violation of unprofessional conduct pursuant to section 32-900.01 against the licensee or certificate holder who is the subject of the complaint.END_STATUTE Sec. 10. Section 32-929, Arizona Revised Statutes, is amended to read: START_STATUTE32-929. Right to examine and copy evidence; summoning witnesses and documents; taking testimony; right to counsel; court orders; confidentiality A. Except as provided in section 32-924, subsection E, in connection with an investigation by the board on its own motion, the board or its duly authorized agents or employees shall at all reasonable times have access to, for the purpose of examination, and the right to copy any documents, reports, records or any other physical evidence of any person being investigated, or the reports, records and any other documents maintained by and in possession of any hospital, clinic, physician's office, laboratory, pharmacy or any other public or private agency, and any health care institution as defined in section 36-401, if such documents, reports, records or evidence relate to chiropractic competence, unprofessional conduct or the mental or physical ability of a doctor of chiropractic to safely practice chiropractic. B. For the purpose of all investigations and proceedings conducted by the board: 1. Except as provided in section 32-924, subsection E, the board on its own initiative, or upon on application of any person involved in the investigation, may issue subpoenas compelling the attendance and testimony of witnesses, or demanding the production for examination or copying of documents or any other physical evidence if such evidence relates to chiropractic competence, unprofessional conduct or the mental or physical ability of a doctor of chiropractic to safely practice chiropractic. Within five days after the service of a subpoena on any person requiring the production of any evidence in his the person's possession or under his the person's control, such the person may petition the board to revoke, limit or modify the subpoena. The board shall revoke, limit or modify such a subpoena if in its opinion the evidence required does not relate to unlawful practices covered by this chapter, is not relevant to the charge which that is the subject matter of the hearing or investigation or does not describe with sufficient particularity the physical evidence whose production is required. 2. Any person appearing before the board may be represented by counsel. 3. The superior court, upon on application by the board or by the person subpoenaed, shall have jurisdiction to issue an order either: (a) Requiring such the person to appear before the board or the duly authorized agent to produce evidence relating to the matter under investigation. (b) Revoking, limiting or modifying the subpoena if in the court's opinion the evidence demanded does not relate to unlawful practices covered by this chapter, is not relevant to the grounds for censure, suspension, revocation, fines or refusal to issue a license pursuant to section 32-924 which 32-900.01 that is the subject matter of the hearing or investigation, or does not describe with sufficient particularity the evidence whose production is required. Any failure to obey such an order of the court may be punished by such the court as contempt. C. Patient records, including clinical records, medical reports, laboratory statements and reports, any file, film, any other report or oral statement relating to examinations, findings or treatment of patients, any information from which a patient or his the patient's family might be identified or information received and records kept by the board as a result of the investigation procedure outlined in this chapter are not available to the public. D. Nothing in This section or and any other provision of law making that makes communications between a chiropractic physician and his the chiropractic physician's patient a privileged communication applies do not apply to investigations or proceedings conducted pursuant to this chapter. The board and its employees, agents and representatives shall keep in confidence the names of any patients whose records are reviewed during the course of investigations and proceedings pursuant to this chapter. END_STATUTE Sec. 11. Section 32-934, Arizona Revised Statutes, is amended to read: START_STATUTE32-934. Business entities; registration; fees; medical records protocol; civil penalty; exemptions; violation; classification A. A business entity may not offer chiropractic services pursuant to this chapter unless: 1. The entity is registered with the board pursuant to this section and rules adopted pursuant to this chapter. 2. The services are conducted by a doctor of chiropractic who is licensed pursuant to this chapter. B. The business entity must file a registration application and pay a fee as prescribed by the board by rule. C. Registration expires on June 1 of each year. A business entity that wishes to renew a registration must submit an application for renewal as prescribed by the board on an annual basis before the expiration date and pay a renewal fee as prescribed by the board by rule. The board shall prorate the renewal fee for the first year registration renewal based on the first day of the month that the business entity was registered with the board. An entity that fails to renew the registration before the expiration date is subject to a late fee as prescribed by the board by rule. D. A business entity must notify the board in writing within thirty days after any change: 1. In the entity's name, address or telephone number. 2. In the entity's officers or directors. 3. In the name of any doctor of chiropractic who is authorized to provide and who is responsible for providing or supervising the provision of chiropractic services in any facility. E. The board shall impose a civil penalty as prescribed by the board by rule on a business entity that does not notify the board as required by subsection D of this section. F. A business entity must comply with this chapter and board rules. G. A business entity must establish a written protocol for the secure storage, transfer and access of the medical records of the business entity's patients. This protocol must include, at a minimum, procedures for: 1. Notifying patients of the future locations of their records if the business entity terminates or sells the practice. 2. Disposing of unclaimed medical records. 3. The timely response to requests by patients or their representatives for copies of their records. H. A business entity must notify the board within thirty days after the entity's dissolution or the closing or relocation of any facility and must disclose to the board the entity's procedure by which its patients may obtain their records. I. The board may impose discipline consistent with this chapter if an entity violates any statute or board rule. J. The board shall deposit, pursuant to sections 35-146 and 35-147, civil penalties collected pursuant to this section in the state general fund. K. This section does not apply to: 1. A facility or a business entity, partnership or other form of business, the majority ownership of which is owned by a person who is licensed pursuant to this chapter. 2. A sole proprietorship or partnership that consists of persons who are licensed pursuant to this chapter. 3. A professional corporation or professional limited liability company, the shares of which are owned by persons who are licensed pursuant to this chapter. 4. An administrator or executor of the estate of a deceased doctor of chiropractic or a person who is legally authorized to act for a doctor of chiropractic who has been adjudicated to be mentally incompetent for not more than one year after the date of the doctor of chiropractic's death or incapacitation. 5. A health care institution that is licensed pursuant to title 36. 6. A health professional who is not licensed pursuant to this chapter but who acts within the scope of practice as prescribed by the health professional's regulatory board. l. A business entity that is exempt pursuant to subsection K of this section may submit bills under either the controlling licensee's individual name or the business entity's name without notifying the board. L. m. A business entity that offers chiropractic services pursuant to this chapter without complying with the registration requirements of this section is guilty of a class 6 felony. END_STATUTE Sec. 12. Legislative intent A. The legislature intends to hold the state board of chiropractic examiners accountable for its failure to protect the health, welfare and safety of the public by enforcing the statutes governing chiropractic practice. B. The legislature affirms that the primary function of the state board of chiropractic examiners is to safeguard the public from potential harm. Activities beyond this mandate should be managed by the private sector or other state agencies with the appropriate authority, and any deviation from this mandate will not be tolerated. C. This act aligns with the auditor general's special audit findings from December 20, 2024, following a resolution by the joint legislative audit committee on February 12, 2024, that include: 1. Ensuring that subpoenas for complaint investigations are relevant to the complaint. 2. Consistently enforcing statutes and rules. 3. Properly managing and reporting criminal allegations. 4. Efficiently addressing complaints. 5. Ensuring that board practices and communication with licensees and the public are lawful and do not include legal advice or misinformation. 6. Eliminating redundancies by streamlining functions to reduce overlap with other state agencies. 7. Terminating abuses of power and mismanagement, ensuring accountability. 8. Requiring immediate reporting of criminal misconduct to law enforcement with penalties for noncompliance. 9. Ensuring that the board operates transparently and strictly adheres to its mandate of public protection.
7979
8080 Be it enacted by the Legislature of the State of Arizona:
8181
8282 Section 1. Section 32-900, Arizona Revised Statutes, is amended to read:
8383
8484 START_STATUTE32-900. Definitions
8585
8686 In this chapter, unless the context otherwise requires:
8787
8888 1. "Advisory letter" means a nondisciplinary letter to notify a licensee that either:
8989
9090 (a) While there is insufficient evidence to support disciplinary action, the board believes that continuation of the activities that led to the investigation may result in further board action against the licensee.
9191
9292 (b) The violation is a minor or technical violation that is not of sufficient merit to warrant disciplinary action.
9393
9494 (c) The violation is a minor or technical violation, and while the licensee has demonstrated substantial compliance through rehabilitation or remediation that has mitigated the need for disciplinary action, the board believes that repetition of the activities that led to the investigation may result in further board action against the licensee.
9595
9696 2. "Board" means the state board of chiropractic examiners.
9797
9898 3. "Certification" means that a doctor of chiropractic has been certified by the board in a specialty of chiropractic as provided by law.
9999
100100 4. "Chiropractic assistant" means an unlicensed person who has completed an educational training program approved by the board, who assists in basic health care duties in the practice of chiropractic under the supervision of a doctor of chiropractic and who performs delegated duties commensurate with the chiropractic assistant's education and training but who does not evaluate, interpret, design or modify established treatment programs of chiropractic care or violate any statute.
101101
102102 5. "Doctor of chiropractic" or "chiropractic physician" means a natural person who holds a license to practice chiropractic pursuant to this chapter.
103103
104104 6. "License" means a license to practice chiropractic.
105105
106106 7. "Member" includes a doctor of chiropractic who is employed with, contracted with or otherwise affiliated with another licensee.
107107
108108 8. "Patient safety" means actions associated with chiropractic care that are taken to prevent errors and adverse effects to patients.
109109
110110 7. 9. "Physical medicine modalities" means any physical agent applied to produce therapeutic change to biologic tissues, including thermal, acoustic, noninvasive light, mechanical or electric energy, hot or cold packs, ultrasound, galvanism, microwave, diathermy and electrical stimulation.
111111
112112 8. 10. "Therapeutic procedures" means the application of clinical skills and services, including therapeutic exercise, therapeutic activities, manual therapy techniques, massage and structural supports, to improve a patient's neuromusculoskeletal condition. END_STATUTE
113113
114114 Sec. 2. Title 32, chapter 8, article 1, Arizona Revised Statutes, is amended by adding section 32-900.01, to read:
115115
116116 START_STATUTE32-900.01. Unprofessional conduct; board prohibition
117117
118118 A. In this chapter, for the PURPOSES of disciplining a doctor of chiropractic, any of the following whether occurring in this state or elsewhere constitutes Unprofessional conduct:
119119
120120 1. Failing to disclose, in writing, to a patient or a third-party payor that the licensee has a financial interest in a diagnostic or treatment facility, test, good or service when referring a patient for a prescribed diagnostic test, treatment, good or service and that the diagnostic test, treatment, good or service is available on a competitive basis from another health care provider. This paragraph does not apply to a referral by one licensee to another within a group of licensees who practice together. This paragraph applies regardless of whether the referred service is provided at the licensee's place of practice or at another location.
121121
122122 2. Knowingly making a false or misleading statement to a patient or a third-party payor.
123123
124124 3. Knowingly making a false or misleading statement, providing false or misleading information or omitting material information in any oral or written communication, including attachments, to the board, board staff or a board representative or on any form required by the board.
125125
126126 4. Knowingly filing with the board an application or other document that contains false or misleading information.
127127
128128 5. Failing to create an adequate patient record that includes the patient's health history, clinical impressions, examination findings, diagnostic results, x-ray films or digital imaging if taken, x-ray or digital imaging reports, a treatment plan, notes for each patient visit and a billing record. The notes for each patient visit must include the patient's name, the date of service, the doctor of chiropractic's findings, a description of any service rendered and the name or initials of the doctor of chiropractic who provided services to the patient.
129129
130130 6. Failing to maintain the information required by paragraph 5 of this subsection for a patient for at least six years after the last treatment date or, for a minor, six years after the minor's eighteenth birthday.
131131
132132 7. Failing to provide written notice to the board about how to access the patient records of a chiropractic practice that is closed by providing, at a minimum, the physical address, telephone number and full name of a person who can be contacted regarding where the records are maintained for at least six years after each patient's last treatment date or a minor patient's eighteenth birthday.
133133
134134 8. Failing to do any of the following:
135135
136136 (a) Release a copy of all requested patient records as prescribed in paragraph 5 of this subsection, including the original or a diagnostic quality radiographic copy of x-rays or digital imaging, to another licensed physician, the patient or the patient's authorized agent within ten business days after receiving a written request to do so. This subdivision does not require the release of a patient's billing record to another licensed physician.
137137
138138 (b) Release a copy of any specified portion or all of a patient's billing record to the patient or the patient's authorized agent within ten business days after receiving a written request to do so.
139139
140140 (c) In the case of a patient or a patient's authorized agent who has verbally requested the patient record, provide the patient record.
141141
142142 (d) Return original x-rays or digital imaging to a licensed physician within ten business days after receiving a written request to do so.
143143
144144 (e) Provide copies of patient records to another licensed physician, the patient or the patient's authorized agent free of charge in violation of title 12, chapter 13, article 7.1.
145145
146146 9. Representing that the licensee has certification in a specialty area in which the licensee does not have certification or has academic or professional credentials that the licensee does not have.
147147
148148 10. Failing to provide to a patient on request documentation of being certified by the board in a specialty area or the licensee's academic certification, degree or professional credentials.
149149
150150 11. Practicing or billing for services under any name other than the name by which the doctor of chiropractic is licensed by the board, including a corporate, business or other licensed health care provider's name, without first notifying the board in writing.
151151
152152 12. Suggesting or having sexual contact, as defined in section 13-1401, in the course of patient treatment or within three months after the last chiropractic examination, treatment or consultation with an individual with whom a consensual sexual relationship did not exist before the doctor of chiropractic-patient relationship was established.
153153
154154 13. Intentionally viewing a completely or partially disrobed patient in the course of an examination or treatment if the viewing is not related to the patient's complaint, diagnosis or treatment under current practice standards.
155155
156156 14. Intentionally misrepresenting the effectiveness of a treatment, diagnostic test or device.
157157
158158 15. penetrating a patient's rectum by a rectal probe or device to administer an ultrasound, diathermy or other modality.
159159
160160 16. using ionizing radiation in violation of section 32-2811.
161161
162162 17. Promoting or using diagnostic testing or treatment for research or experimental purposes without doing both of the following:
163163
164164 (a) Obtaining written informed consent from the patient or the patient's authorized agent before the diagnostic test or treatment, including disclosing to the patient or authorized agent any research protocol, contract the licensee has with researchers, if applicable, and information on the institutional review committee used to establish patient protection.
165165
166166 (b) Conforming to generally accepted research or experimental criteria, including following protocols, maintaining detailed records, periodically analyzing results and periodically submitting to review by a peer review committee.
167167
168168 18. Having a professional connection with an illegal practitioner of chiropractic, MISREPRESENTING oneself as a current or past board member, a current or past board staff member or a current or past board chiropractic consultant or claiming professional superiority in the practice of chiropractic under section 32-925.
169169
170170 19. violating the health insurance portability and accountability act.
171171
172172 20. Habitually using or having habitually used alcohol, narcotics or stimulants to the extent of incapacitating the licensee in performing professional duties.
173173
174174 21. being Convicted by a court of competent jurisdiction of a class 1, 2, 3, 4 or 5 felony.
175175
176176 22. In any other jurisdiction, having an action taken against the licensee's professional license, having any limit or restriction placed on the license, having the license placed on probation or suspension or revoked or surrendered as a disciplinary measure or having a license application or license renewal denied for a reason related to unprofessional conduct.
177177
178178 23. Directly or indirectly dividing a professional fee for patient referrals among health care providers or health care institutions or between providers and institutions or entering into a contractual arrangement to that effect. This paragraph does not prohibit the members of any regularly and properly organized business entity recognized by law from dividing fees received for professional services among themselves as they determine.
179179
180180 24. Violating any federal or state statute, rule or regulation that applies to the practice of chiropractic.
181181
182182 25. Filing an anonymous complaint against another licensee.
183183
184184 B. The board may not adopt rules that alter or amend unprofessional conduct as prescribed in subsection A of this section.END_STATUTE
185185
186186 Sec. 3. Section 32-904, Arizona Revised Statutes, is amended to read:
187187
188188 START_STATUTE32-904. Powers and duties of the board; rules; removal of executive director
189189
190190 A. The board may administer oaths, summon witnesses and take testimony on matters within its the board's powers and duties.
191191
192192 B. The board shall:
193193
194194 1. Adopt a seal, which shall be affixed to licenses issued by the board.
195195
196196 2. Adopt rules that are necessary and proper for the enforcement of this chapter.
197197
198198 3. Adopt rules regarding chiropractic assistants who assist a doctor of chiropractic, and the board shall determine the qualifications and regulation of chiropractic assistants who are not otherwise licensed by law.
199199
200200 4. At least once each fiscal year and before establishing the amount of a fee for the subsequent fiscal year, review the amount of each fee authorized in this chapter in a public hearing.
201201
202202 C. A copy of the rules adopted pursuant to this section shall be filed with the secretary of state upon on adoption as provided by law.
203203
204204 D. The board shall terminate the executive director of the board for any of the following:
205205
206206 1. Subpoenaing information that is unrelated to a complaint allegation.
207207
208208 2. Failing to refer to the appropriate law enforcement agency a complaint or information indicating that a licensee or certificate holder may have committed a misdemeanor or felony within two business days after receiving the complaint or information.
209209
210210 3. Advocating in support or against a legislative proposal in the executive director's official capacity before the board has taken a formal position on the proposal in a public meeting.
211211
212212 E. The board shall DEVELOP policies and procedures for determining when the board will require a licensee to undergo psychosexual evaluations and how the board will use the evaluation results. END_STATUTE
213213
214214 Sec. 4. Title 32, chapter 8, article 1, Arizona Revised Statutes, is amended by adding section 32-904.01, to read:
215215
216216 START_STATUTE32-904.01. Conflict of interest requirements; annual trainings on conflict of interest, open meetings and board authority
217217
218218 A. each board member and employee shall complete on appointment or hire a conflict-of-interest disclosure form, including an attestation that no conflict exists, if applicable, and shall update the disclosure form annually.
219219
220220 B. The board shall retain all conflict-of-interest disclosure forms and make the disclosure forms and meeting minutes available to the public on request.
221221
222222 C. Each board member and employee shall complete On hire or appointment and annually a training approved by the attorney general's office on the following:
223223
224224 1. Conflict-of-interest requirements, processes and disclosure forms, including how this state's conflict-of-interest requirements relate to their individual roles and responsibilities.
225225
226226 2. Open meetings law Requirements.
227227
228228 3. The board's authority to investigate complaints and issue subpoenas. END_STATUTE
229229
230230 Sec. 5. Section 32-905, Arizona Revised Statutes, is amended to read:
231231
232232 START_STATUTE32-905. Executive director of board; duties; other personnel; immunity
233233
234234 A. Subject to title 41, chapter 4, article 4, the board shall appoint an executive director who is not a member of the board and who shall serve at the pleasure of the board.
235235
236236 B. The executive director shall:
237237
238238 1. Keep a record of the proceedings of the board.
239239
240240 2. Collect all monies due and payable to the board.
241241
242242 3. Deposit, pursuant to sections 35-146 and 35-147, all monies received by the board in the board of chiropractic examiners fund.
243243
244244 4. Prepare bills for authorized expenditures of the board and obtain warrants from the director of the department of administration for payment of bills.
245245
246246 5. Administer oaths.
247247
248248 6. Act as custodian of the seal, books, minutes, records and proceedings of the board.
249249
250250 7. At the request of the board, do and perform any other duty not prescribed for the executive director elsewhere in this chapter.
251251
252252 8. Ensure that the board follows all applicable laws and rules and complies with all reporting requirements.
253253
254254 9. Advise the board if any contemplated action is beyond the scope of the authority granted to the board pursuant to this chapter. The executive director may provide the advice in executive session, but if the information is disregarded by the board the executive director shall state potential concerns in an open meeting of the board.
255255
256256 10. Prepare and maintain a discipline matrix for use by the board to ensure that all licensees are treated consistently, to the best of the board's ability, based on the specific allegation at issue, when the board contemplates imposing any form of discipline. The matrix must briefly outline material facts of all past cases in which discipline was imposed without identifying any specific licensee or complainant other than by potential file number or other reference and must specify the level of discipline imposed. The matrix must be available to any licensee against whom a complaint has been filed and a formal investigation has been opened, including the licensee's counsel.
257257
258258 11. consistent with this chapter, Classify each complaint on submission to the board according to policies adopted by the board that prioritize the allocation of board resources and the investigation and adjudication of complaints.
259259
260260 C. The executive director may not:
261261
262262 1. Advocate in support of or against a legislative proposal in the executive director's official capacity until the board has taken a formal position on the proposal in a public meeting.
263263
264264 2. Encourage licensees or the public to support or oppose any legislation.
265265
266266 C. D. Subject to title 41, chapter 4, article 4, the board may employ other personnel as it deems necessary to carry out the purposes of this chapter.
267267
268268 D. E. The executive director and a any person acting pursuant to the executive director's direction is are personally immune from civil liability for all actions taken in good faith pursuant to this chapter. END_STATUTE
269269
270270 Sec. 6. Section 32-921, Arizona Revised Statutes, is amended to read:
271271
272272 START_STATUTE32-921. Application for license; qualifications of applicant; fee; background investigations
273273
274274 A. A person who wishes to practice chiropractic in this state shall submit a complete application to the board at least forty-five days before the next scheduled examinations on a form and in the manner prescribed by the board.
275275
276276 B. To be eligible for an examination and licensure, the applicant shall:
277277
278278 1. Be a graduate of a chiropractic college that both:
279279
280280 (a) Is accredited by or has status with the council on chiropractic education or is accredited by an accrediting agency recognized by the United States department of education or the council on postsecondary accreditation.
281281
282282 (b) Teaches a resident course of four years of not less than nine months each year, or the equivalent of thirty-six months of continuous study, and that comprises not less than four thousand credit hours of resident study required to receive a degree of doctor of chiropractic (D.C.).
283283
284284 2. Be physically and mentally able to practice chiropractic skillfully and safely.
285285
286286 3. Have a certificate of attainment for part I and part II and a score of three hundred seventy-five or more on part III or IV of the examination conducted by the national board of chiropractic examiners.
287287
288288 C. The board may refuse to give an examination or may deny licensure to an applicant who:
289289
290290 1. Fails to qualify for an examination or licensure under subsection B of this section.
291291
292292 2. Has had a license to practice chiropractic refused, revoked, suspended or restricted by a regulatory board in this or any other jurisdiction for any act that constitutes unprofessional conduct pursuant to this chapter.
293293
294294 3. Is currently under investigation by a regulatory board in this or any other jurisdiction for an act that constitutes unprofessional conduct pursuant to this chapter.
295295
296296 4. Has surrendered a license to practice chiropractic in lieu of disciplinary action by a regulatory board in this or any other jurisdiction for an act that constitutes unprofessional conduct pursuant to this chapter.
297297
298298 5. Has engaged in any conduct that constitutes grounds for disciplinary action pursuant to section 32-924 32-900.01 or board rules.
299299
300300 D. On applying, the applicant shall pay to the executive director of the board a nonrefundable fee of not more than $325 as established by the board. The board shall keep a register of all applicants and the result of each examination.
301301
302302 E. In order to determine an applicant's eligibility for examination and licensure, the board may shall require the applicant to submit a full set of fingerprints to the board. The board shall submit the fingerprints to the department of public safety for the purpose of obtaining a state and federal criminal records check pursuant to section 41-1750 and Public Law 92-544. The department of public safety may exchange this fingerprint data with the federal bureau of investigation. The board shall charge each applicant a fee that is necessary to cover the cost of the investigation. The board shall forward this fee to the department of public safety. END_STATUTE
303303
304304 Sec. 7. Section 32-923, Arizona Revised Statutes, is amended to read:
305305
306306 START_STATUTE32-923. Change of address; annual renewal fee; failure to renew; waivers; definition
307307
308308 A. Every Each person who is licensed pursuant to this chapter shall notify the board in writing of any change in residence or office address and telephone number within thirty days after that change. The board shall impose a penalty of $50 on a licensee who does not notify the board as required by this subsection.
309309
310310 B. Except as provided in section 32-4301, every each person who is licensed to practice chiropractic in this state shall annually make a renewal application to the board before the last day of the licensee's birth month after original issuance of a license and shall pay a renewal license fee of not more than $225 as established by the board. The renewal application shall be made on a form and in a manner prescribed by the board. At least thirty days before the renewal application and renewal fee are due, the board shall send by first class mail a renewal application and notice requiring license renewal and payment of the renewal fee.
311311
312312 C. The board shall administratively suspend a license automatically after ninety days if the licensee does not submit a complete application for renewal and pay the renewal license fee as required by this section. If the licensee completes the renewal application and pays the renewal license fee within ninety days after the due date, the licensee's renewal license shall be backdated to the expiration date of the license.
313313
314314 D. The board may reinstate a license if the person completes an application for reinstatement as prescribed by the board, complies with the continuing education requirements for each year that the license was suspended, pays the annual renewal license fee for each year that the license was suspended and pays an additional fee of $200. An applicant who does not request reinstatement within two years after the date of suspension shall apply for a license as a new candidate pursuant to section 32-921 or 32-922.01.
315315
316316 E. The board may waive the annual renewal license fee if a licensee presents evidence satisfactory to the board that the licensee has permanently retired from the practice of chiropractic and has paid all fees required by this chapter before the waiver.
317317
318318 F. During the period of waiver the retired licensee shall not engage in the practice of chiropractic. A violation of this subsection subjects the retired licensee to the same penalties as are imposed in this chapter on a person who practices chiropractic without a license.
319319
320320 G. The board may reinstate a retired licensee to active practice on payment of the annual renewal license fee and presentation of evidence satisfactory to the board that the retired licensee is professionally able to engage in the practice of chiropractic and still possesses the professional knowledge required. After a hearing, the board may refuse to reinstate a retired licensee to active practice under this subsection on any of the grounds prescribed in section 32-924 32-900.01.
321321
322322 H. For the purposes of this section, "administratively suspend" means a nondisciplinary action that is imposed for failure to renew a license and that requires the licensee to suspend practice until renewal requirements are met. END_STATUTE
323323
324324 Sec. 8. Section 32-924, Arizona Revised Statutes, is amended to read:
325325
326326 START_STATUTE32-924. Complaints; investigations; hearing; civil penalty
327327
328328 A. The following are grounds for disciplinary action, regardless of where they occur:
329329
330330 1. Employment of fraud or deception in securing a license.
331331
332332 2. Practicing chiropractic under a false or assumed name.
333333
334334 3. Impersonating another practitioner.
335335
336336 4. Habitual use of alcohol, narcotics or stimulants to the extent of incapacitating the licensee for the performance of professional duties.
337337
338338 5. Unprofessional or dishonorable conduct of a character likely to deceive or defraud the public or tending to discredit the profession.
339339
340340 6. Conviction of a misdemeanor involving moral turpitude or of a felony.
341341
342342 7. Gross malpractice, repeated malpractice or any malpractice resulting in the death of a patient.
343343
344344 8. Representing that a manifestly incurable condition can be permanently cured, or that a curable condition can be cured within a stated time, if this is not true.
345345
346346 9. Offering, undertaking or agreeing to cure or treat a condition by a secret means, method, device or instrumentality.
347347
348348 10. Refusing to divulge to the board on demand the means, method, device or instrumentality used in the treatment of a condition.
349349
350350 11. Giving or receiving or aiding or abetting the giving or receiving of rebates, either directly or indirectly.
351351
352352 12. Acting or assuming to act as a member of the board if this is not true.
353353
354354 13. Advertising in a false, deceptive or misleading manner.
355355
356356 14. Having had a license refused, revoked or suspended by any other state or country, unless it can be shown that the action was not taken for reasons that relate to the ability to safely and skillfully practice chiropractic or to any act of unprofessional conduct.
357357
358358 15. Any conduct or practice contrary to recognized standards in chiropractic or any conduct or practice that constitutes a danger to the health, welfare or safety of the patient or the public or any conduct, practice or condition that impairs the ability of the licensee to safely and skillfully practice chiropractic.
359359
360360 16. Violating or attempting to violate, directly or indirectly, or assisting in or abetting the violation of or conspiring to violate any of the provisions of this chapter or any board order.
361361
362362 17. Failing to sign the physician's name, wherever required, in any capacity as "chiropractic doctor", "chiropractic physician" or "doctor of chiropractic" or failing to use and affix the initials "D.C." after the physician's name.
363363
364364 18. Failing to place or cause to be placed the word or words "chiropractic", "chiropractor", "chiropractic doctor" or "chiropractic physician" in any sign or advertising media.
365365
366366 19. Using physical medicine modalities and therapeutic procedures without passing an examination in that subject and without being certified in that specialty by the board.
367367
368368 20. Using acupuncture without passing an examination in that subject and without being certified in that specialty by the board.
369369
370370 21. Engaging in sexual intercourse or oral sexual contact with a patient in the course of treatment.
371371
372372 22. Billing or otherwise charging a patient or third-party payor for services, appliances, tests, equipment, an x-ray examination or other procedures not actually provided.
373373
374374 23. Intentionally misrepresenting to or omitting a material fact from the patient or third-party payor concerning charges, services, appliances, tests, equipment, an x-ray examination or other procedures offered or provided.
375375
376376 24. Advertising chiropractic services, appliances, tests, equipment, x-ray examinations or other procedures for a specified price without also specifying the services, procedures or items included in the advertised price.
377377
378378 25. Advertising chiropractic services, appliances, tests, equipment, x-ray examinations or other procedures as free without also disclosing what services or items are included in the advertised service or item.
379379
380380 26. Billing or charging a patient or third-party payor a higher price than the advertised price in effect at the time the services, appliances, tests, equipment, x-ray examinations or other procedures were provided.
381381
382382 27. Advertising a specialty or procedure that requires a separate examination or certificate of specialty, unless the licensee has satisfied the applicable requirements of this chapter.
383383
384384 28. Solicitation by the licensee or by the licensee's compensated agent of any person who is not previously known by the licensee or the licensee's agent, and who at the time of the solicitation is vulnerable to undue influence, including any person known to have experienced any of the following within the last fifteen days:
385385
386386 (a) Involvement in a motor vehicle accident.
387387
388388 (b) Involvement in a work-related accident.
389389
390390 (c) Injury by, or as the result of actions of, another person.
391391
392392 B. A. The board on its own motion or on receipt of a complaint may investigate any information that appears to show that a doctor of chiropractic is or may be in violation of this chapter or board rules or is or may be mentally or physically unable to safely engage in the practice of chiropractic. The board shall notify the licensee as to the content of the complaint as soon as is reasonable. Any person who reports or provides information to the board in good faith is not subject to civil damages as a result of that action. The scope of an investigation pursuant to this section is limited to the information contained in the initial complaint or the information that the board has in its possession at the time of the board's motion to investigate.
393393
394394 C. B. The board may require a licensee who is under investigation pursuant to this section to be interviewed by the board or its representatives. The board may require a licensee who is under investigation pursuant to this section to undergo, at the licensee's expense, any combination of medical, physical or mental examinations that the board finds necessary to determine the licensee's competence.
395395
396396 D. C. If the board finds based on the information it receives under subsections B A and 0 B of this section that the public health, safety or welfare imperatively requires emergency action, and incorporates a finding to that effect in its order, the board may order a summary suspension of a license pending proceedings for revocation or other action. If the board takes this action, it the board shall also serve the licensee with a written notice that states the charges and that the licensee is entitled to a formal hearing within sixty days.
397397
398398 E. D. If, after completing its investigation, the board finds that the information provided pursuant to this section is not of sufficient seriousness to merit disciplinary action against the licensee, it the board may take any of the following actions:
399399
400400 1. Dismiss the complaint if in the board's opinion the information is without merit or does not warrant sanction of the licensee.
401401
402402 2. Issue an advisory letter. An advisory letter is a nondisciplinary action and is a public document.
403403
404404 3. Issue a nondisciplinary order requiring the licensee to complete a prescribed number of hours of continuing education in an area or areas prescribed by the board to provide the licensee with the necessary understanding of current developments, skills, procedures or treatment. Failure to complete a nondisciplinary order requiring continuing education is a violation of subsection A, paragraph 16 of this section.
405405
406406 F. E. The board may request a formal interview with the licensee concerned. At a formal interview the board may receive and consider pertinent documents and sworn statements of persons who may be called as witnesses in a formal hearing. The board may not subpoena information related to a licensee's personal finances. Legal counsel may be present and participate in the formal interview. If the licensee refuses the request or if the licensee accepts the request and the results of the interview indicate suspension or revocation of the license may be in order, the board shall issue a complaint and order that a hearing be held pursuant to title 41, chapter 6, article 10. If, after the formal interview, the board finds that the information provided pursuant to this section is true but is not of sufficient seriousness to merit suspension or revocation of the license, it the board may take any of the following actions:
407407
408408 1. Dismiss the complaint if in the board's opinion the information is without merit or does not warrant sanction of the licensee.
409409
410410 2. Issue an advisory letter. An advisory letter is a nondisciplinary action and is a public document.
411411
412412 3. Issue an order to cease and desist.
413413
414414 4. Issue a letter of concern.
415415
416416 5. Issue an order of censure. An order of censure is an official action against the licensee and may include a requirement for restitution of fees to a patient resulting from a violation of this chapter or board rules.
417417
418418 6. Fix a period and terms of probation best adapted to protect the public health and safety and to rehabilitate or educate the licensee. Any costs incidental to the terms of probation are at the licensee's own expense. Probation may include restrictions on the licensee's license to practice chiropractic.
419419
420420 7. Impose a civil penalty of not more than one thousand dollars $1,000 for each violation of this chapter.
421421
422422 8. Refuse to renew a license.
423423
424424 9. Issue a disciplinary or nondisciplinary order requiring the licensee to complete a prescribed number of hours of continuing education in an area or areas prescribed by the board to provide the licensee with the necessary understanding of current developments, skills, procedures or treatment.
425425
426426 F. The board may extend the time to investigate a licensee if either of the following applies:
427427
428428 1. The complaint related to the improper sexual conduct of the licensee.
429429
430430 2. Both of the following apply:
431431
432432 (a) The licensee agrees to the proposed extension.
433433
434434 (b) The board has diligently pursued an investigation within the time frame prescribed pursuant to this chapter for complaints involving allegations or violations of unprofessional conduct or malpractice that implicates patient safety.
435435
436436 G. Unless the board extends the time to investigate pursuant to subsection F of this section, an investigation and initial review of a complaint shall be completed within ninety days after the complaint is filed. If the board determines that a formal hearing is required, the board shall make a final decision within two hundred twenty days after the complaint is filed. If the board has not made a final decision on a complaint after two hundred twenty days, the complaint is deemed administratively closed.
437437
438438 G. H. If the board believes the charge is of such magnitude as to warrant suspension or revocation of the license, the board shall immediately initiate formal revocation or suspension proceedings pursuant to title 41, chapter 6, article 10. The board shall notify a licensee of a complaint and hearing by certified mail addressed to the licensee's last known address on record in the board's files. The notice of a complaint and hearing is effective on the date of its deposit in the mail. The board shall hold a formal hearing within one hundred eighty days after that date.
439439
440440 H. I. If the licensee wishes to be present at the formal hearing in person or by representation, or both, the licensee shall file with the board a written answer to the charges in the complaint. A licensee who has been notified of a complaint pursuant to this section shall file with the board a written response not more than twenty days after service of the complaint and the notice of hearing. If the licensee fails to file an answer in writing, it is deemed an admission of the act or acts charged in the complaint and notice of hearing and the board may take disciplinary action pursuant to this chapter without a hearing.
441441
442442 I. J. Any licensee who, after a hearing, is found to be in violation of this chapter or board rules or is found to be mentally or physically unable to safely engage in the practice of chiropractic is subject to any combination of those disciplinary actions identified in subsection F of this section or suspension or revocation of the license. In addition, the board may order the licensee to pay restitution or all costs incurred in the course of the investigation and formal hearing in the matter, or both.
443443
444444 K. If a court of competent jurisdiction finds that the board acted capriciously against a licensee without merit and in violation of this chapter, the rules adopted pursuant to this chapter or the board's policies or procedures, the licensee is entitled to restitution for all costs incurred relating to the matter in the course of the investigation or the formal hearing process, or both.
445445
446446 J. L. The board shall report allegations of evidence of criminal wrongdoing to the appropriate criminal justice agency.
447447
448448 K. M. The board may accept the surrender of an active license from a licensee who admits in writing to having violated this chapter or board rules.
449449
450450 L. For the purposes of this section, "solicitation" includes contact in person, by telephone, telegraph or telefacsimile or by other communication directed to a specific recipient and includes any written form of communication directed to a specific recipient. END_STATUTE
451451
452452 Sec. 9. Title 32, chapter 8, article 2, Arizona Revised Statutes, is amended by adding section 32-924.01, to read:
453453
454454 START_STATUTE32-924.01. Criminal complaints; referrals; time frame; board notification
455455
456456 A. If the board receives a complaint or information indicating that a licensee or certificate holder may have committed a misdemeanor or felony offense, the board shall refer the matter to the appropriate law enforcement agency within two business days after receiving the complaint or information. The board does not need to obtain the complainant's consent or to substantIate the complaint before referring the complaint to law enforcement. If the board finds, based on the complaint or information that the board refers to a law enforcement agency, that the public health, safety or welfare requires emergency action, the board may restrict, limit or order a summary suspension of the licensee's license or certificate holder's certificate pending action by the law enforcement agency.
457457
458458 B. The law enforcement agency that receives the complaint or information pursuant to subsection A of this section shall inform the board of the outcome of the law enforcement agency's investigation and whether charges are filed against the licensee or certificate holder who is the subject of the complaint. Concurrent with the Law enforcement agency's investigation, the board may investigate whether the complaint or information that was referred to the law enforcement agency constitutes a violation of unprofessional conduct pursuant to section 32-900.01 against the licensee or certificate holder who is the subject of the complaint.END_STATUTE
459459
460460 Sec. 10. Section 32-929, Arizona Revised Statutes, is amended to read:
461461
462462 START_STATUTE32-929. Right to examine and copy evidence; summoning witnesses and documents; taking testimony; right to counsel; court orders; confidentiality
463463
464464 A. Except as provided in section 32-924, subsection E, in connection with an investigation by the board on its own motion, the board or its duly authorized agents or employees shall at all reasonable times have access to, for the purpose of examination, and the right to copy any documents, reports, records or any other physical evidence of any person being investigated, or the reports, records and any other documents maintained by and in possession of any hospital, clinic, physician's office, laboratory, pharmacy or any other public or private agency, and any health care institution as defined in section 36-401, if such documents, reports, records or evidence relate to chiropractic competence, unprofessional conduct or the mental or physical ability of a doctor of chiropractic to safely practice chiropractic.
465465
466466 B. For the purpose of all investigations and proceedings conducted by the board:
467467
468468 1. Except as provided in section 32-924, subsection E, the board on its own initiative, or upon on application of any person involved in the investigation, may issue subpoenas compelling the attendance and testimony of witnesses, or demanding the production for examination or copying of documents or any other physical evidence if such evidence relates to chiropractic competence, unprofessional conduct or the mental or physical ability of a doctor of chiropractic to safely practice chiropractic. Within five days after the service of a subpoena on any person requiring the production of any evidence in his the person's possession or under his the person's control, such the person may petition the board to revoke, limit or modify the subpoena. The board shall revoke, limit or modify such a subpoena if in its opinion the evidence required does not relate to unlawful practices covered by this chapter, is not relevant to the charge which that is the subject matter of the hearing or investigation or does not describe with sufficient particularity the physical evidence whose production is required.
469469
470470 2. Any person appearing before the board may be represented by counsel.
471471
472472 3. The superior court, upon on application by the board or by the person subpoenaed, shall have jurisdiction to issue an order either:
473473
474474 (a) Requiring such the person to appear before the board or the duly authorized agent to produce evidence relating to the matter under investigation.
475475
476476 (b) Revoking, limiting or modifying the subpoena if in the court's opinion the evidence demanded does not relate to unlawful practices covered by this chapter, is not relevant to the grounds for censure, suspension, revocation, fines or refusal to issue a license pursuant to section 32-924 which 32-900.01 that is the subject matter of the hearing or investigation, or does not describe with sufficient particularity the evidence whose production is required. Any failure to obey such an order of the court may be punished by such the court as contempt.
477477
478478 C. Patient records, including clinical records, medical reports, laboratory statements and reports, any file, film, any other report or oral statement relating to examinations, findings or treatment of patients, any information from which a patient or his the patient's family might be identified or information received and records kept by the board as a result of the investigation procedure outlined in this chapter are not available to the public.
479479
480480 D. Nothing in This section or and any other provision of law making that makes communications between a chiropractic physician and his the chiropractic physician's patient a privileged communication applies do not apply to investigations or proceedings conducted pursuant to this chapter. The board and its employees, agents and representatives shall keep in confidence the names of any patients whose records are reviewed during the course of investigations and proceedings pursuant to this chapter. END_STATUTE
481481
482482 Sec. 11. Section 32-934, Arizona Revised Statutes, is amended to read:
483483
484484 START_STATUTE32-934. Business entities; registration; fees; medical records protocol; civil penalty; exemptions; violation; classification
485485
486486 A. A business entity may not offer chiropractic services pursuant to this chapter unless:
487487
488488 1. The entity is registered with the board pursuant to this section and rules adopted pursuant to this chapter.
489489
490490 2. The services are conducted by a doctor of chiropractic who is licensed pursuant to this chapter.
491491
492492 B. The business entity must file a registration application and pay a fee as prescribed by the board by rule.
493493
494494 C. Registration expires on June 1 of each year. A business entity that wishes to renew a registration must submit an application for renewal as prescribed by the board on an annual basis before the expiration date and pay a renewal fee as prescribed by the board by rule. The board shall prorate the renewal fee for the first year registration renewal based on the first day of the month that the business entity was registered with the board. An entity that fails to renew the registration before the expiration date is subject to a late fee as prescribed by the board by rule.
495495
496496 D. A business entity must notify the board in writing within thirty days after any change:
497497
498498 1. In the entity's name, address or telephone number.
499499
500500 2. In the entity's officers or directors.
501501
502502 3. In the name of any doctor of chiropractic who is authorized to provide and who is responsible for providing or supervising the provision of chiropractic services in any facility.
503503
504504 E. The board shall impose a civil penalty as prescribed by the board by rule on a business entity that does not notify the board as required by subsection D of this section.
505505
506506 F. A business entity must comply with this chapter and board rules.
507507
508508 G. A business entity must establish a written protocol for the secure storage, transfer and access of the medical records of the business entity's patients. This protocol must include, at a minimum, procedures for:
509509
510510 1. Notifying patients of the future locations of their records if the business entity terminates or sells the practice.
511511
512512 2. Disposing of unclaimed medical records.
513513
514514 3. The timely response to requests by patients or their representatives for copies of their records.
515515
516516 H. A business entity must notify the board within thirty days after the entity's dissolution or the closing or relocation of any facility and must disclose to the board the entity's procedure by which its patients may obtain their records.
517517
518518 I. The board may impose discipline consistent with this chapter if an entity violates any statute or board rule.
519519
520520 J. The board shall deposit, pursuant to sections 35-146 and 35-147, civil penalties collected pursuant to this section in the state general fund.
521521
522522 K. This section does not apply to:
523523
524524 1. A facility or a business entity, partnership or other form of business, the majority ownership of which is owned by a person who is licensed pursuant to this chapter.
525525
526526 2. A sole proprietorship or partnership that consists of persons who are licensed pursuant to this chapter.
527527
528528 3. A professional corporation or professional limited liability company, the shares of which are owned by persons who are licensed pursuant to this chapter.
529529
530530 4. An administrator or executor of the estate of a deceased doctor of chiropractic or a person who is legally authorized to act for a doctor of chiropractic who has been adjudicated to be mentally incompetent for not more than one year after the date of the doctor of chiropractic's death or incapacitation.
531531
532532 5. A health care institution that is licensed pursuant to title 36.
533533
534534 6. A health professional who is not licensed pursuant to this chapter but who acts within the scope of practice as prescribed by the health professional's regulatory board.
535535
536536 l. A business entity that is exempt pursuant to subsection K of this section may submit bills under either the controlling licensee's individual name or the business entity's name without notifying the board.
537537
538538 L. m. A business entity that offers chiropractic services pursuant to this chapter without complying with the registration requirements of this section is guilty of a class 6 felony. END_STATUTE
539539
540540 Sec. 12. Legislative intent
541541
542542 A. The legislature intends to hold the state board of chiropractic examiners accountable for its failure to protect the health, welfare and safety of the public by enforcing the statutes governing chiropractic practice.
543543
544544 B. The legislature affirms that the primary function of the state board of chiropractic examiners is to safeguard the public from potential harm. Activities beyond this mandate should be managed by the private sector or other state agencies with the appropriate authority, and any deviation from this mandate will not be tolerated.
545545
546546 C. This act aligns with the auditor general's special audit findings from December 20, 2024, following a resolution by the joint legislative audit committee on February 12, 2024, that include:
547547
548548 1. Ensuring that subpoenas for complaint investigations are relevant to the complaint.
549549
550550 2. Consistently enforcing statutes and rules.
551551
552552 3. Properly managing and reporting criminal allegations.
553553
554554 4. Efficiently addressing complaints.
555555
556556 5. Ensuring that board practices and communication with licensees and the public are lawful and do not include legal advice or misinformation.
557557
558558 6. Eliminating redundancies by streamlining functions to reduce overlap with other state agencies.
559559
560560 7. Terminating abuses of power and mismanagement, ensuring accountability.
561561
562562 8. Requiring immediate reporting of criminal misconduct to law enforcement with penalties for noncompliance.
563563
564564 9. Ensuring that the board operates transparently and strictly adheres to its mandate of public protection.