| 1 | | - | Assembly Bill No. 2129 CHAPTER 119 An act to amend Section 339 of the Unemployment Insurance Code, relating to unemployment insurance. [ Approved by Governor July 19, 2022. Filed with Secretary of State July 19, 2022. ] LEGISLATIVE COUNSEL'S DIGESTAB 2129, Carrillo. Employment Development Department: recession plan.Existing law establishes the Employment Development Department within the Labor and Workforce Development Agency and sets forth its powers and duties with respect to job creation activities. Existing law requires the department to develop and implement a recession plan to prepare for an increase in unemployment insurance compensation benefits claims due to an economic recession, and to provide copies of the recession plan and updates to specified legislative committees and to the Department of Finance.This bill would require the recession plan to include a summary of the actions taken by the Employment Development Department to implement recommendations contained in the recession plan previously provided to specified legislative committees and the Department of Finance.Digest Key Vote: MAJORITY Appropriation: NO Fiscal Committee: YES Local Program: NO Bill TextThe people of the State of California do enact as follows:SECTION 1. Section 339 of the Unemployment Insurance Code is amended to read:339. (a) The department shall develop and, upon appropriation by the Legislature, implement a recession plan to prepare for an increase in unemployment insurance compensation benefits claims due to an economic recession. The plan shall detail how to respond to economic downturns with a predetermined strategy that has considered the full effect on the departments operations, and shall include, but not be limited to, all of the following:(1) Identifying the lessons learned from previous economic downturns, including the coronavirus (COVID-19) pandemic.(2) Identifying the indicators the department will be monitoring and using to project the likely upcoming workload impacts.(3) Identifying the steps the department will take to address increases in its workload, such as cross-training staff, changing its staffing levels, prioritizing specific tasks, and adjusting the way it performs certain work, including addressing all of the following factors:(A) How quickly staff can be hired.(B) Whether there is physical space for staff.(C) Whether the selected location has the technology that will be needed.(4) Analyzing current job duties or classifications and ensuring the right staff is doing the right work, including all of the following factors:(A) Whether current staff is ready to take on more complex work, increased volumes of work, or both.(B) Identification of a backup system for a sudden influx of work.(C) Assessing how existing seasonal and part-time staff is utilized, including whether the department can temporarily alter the work duties of current staff instead of hiring new staff.(D) Assessing how current staff can be cross-trained.(E) Extending hours of operation.(5) Identifying ways to improve self-serve services to avoid long wait times to speak to staff.(6) Assessing the current inventory of equipment, including both of the following:(A) Determining if the department should lease equipment.(B) Determining if there is enough equipment to support anticipated increased staffing levels.(7) Identifying the altered policies or procedures that the department would activate if a rise in unemployment insurance compensation benefits claims became significant enough to warrant that step.(8) Analyzing communications, including determining if additional lines of communication are needed, such as additional phone lines, additional email boxes, and external communications, including, but not limited to, social media.(9) Identifying budget and funding constraints.(10) Enhancing claims processing tools to ensure that the departments identity verification processes are as robust as possible.(11) Assessing call center protocols by doing both of the following:(A) Establishing a process for tracking and periodically analyzing the reasons why unemployment insurance compensation benefits claimants call for assistance.(B) Analyzing the data gathered to improve the departments call center by doing both of the following:(i) Identifying and resolving weaknesses or problems with the ways in which the department assists unemployment insurance compensation benefits claimants through self-serve services and non-call center options.(ii) Developing specialized training modules to quickly train call center staff on the most commonly requested items with which callers want assistance.(12) Summarizing actions taken by the department to implement recommendations contained in the recession plan previously submitted in accordance with subdivision (b).(b) (1) The department shall provide a copy of the recession plan to the Joint Legislative Budget Committee, the Senate Committee on Labor, Public Employment and Retirement, the Assembly Committee on Insurance, and the Department of Finance by March 1, 2022, and update the recession plan and provide a copy to the Joint Legislative Budget Committee, the Senate Committee on Labor, Public Employment and Retirement, the Assembly Committee on Insurance, and the Department of Finance every second year thereafter.(2) The report shall be submitted in compliance with Section 9795 of the Government Code. |
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| 1 | + | Enrolled July 01, 2022 Passed IN Senate June 30, 2022 Passed IN Assembly May 12, 2022 Amended IN Assembly April 05, 2022 Amended IN Assembly March 24, 2022 CALIFORNIA LEGISLATURE 20212022 REGULAR SESSION Assembly Bill No. 2129Introduced by Assembly Member CarrilloFebruary 15, 2022 An act to amend Section 339 of the Unemployment Insurance Code, relating to unemployment insurance. LEGISLATIVE COUNSEL'S DIGESTAB 2129, Carrillo. Employment Development Department: recession plan.Existing law establishes the Employment Development Department within the Labor and Workforce Development Agency and sets forth its powers and duties with respect to job creation activities. Existing law requires the department to develop and implement a recession plan to prepare for an increase in unemployment insurance compensation benefits claims due to an economic recession, and to provide copies of the recession plan and updates to specified legislative committees and to the Department of Finance.This bill would require the recession plan to include a summary of the actions taken by the Employment Development Department to implement recommendations contained in the recession plan previously provided to specified legislative committees and the Department of Finance.Digest Key Vote: MAJORITY Appropriation: NO Fiscal Committee: YES Local Program: NO Bill TextThe people of the State of California do enact as follows:SECTION 1. Section 339 of the Unemployment Insurance Code is amended to read:339. (a) The department shall develop and, upon appropriation by the Legislature, implement a recession plan to prepare for an increase in unemployment insurance compensation benefits claims due to an economic recession. The plan shall detail how to respond to economic downturns with a predetermined strategy that has considered the full effect on the departments operations, and shall include, but not be limited to, all of the following:(1) Identifying the lessons learned from previous economic downturns, including the coronavirus (COVID-19) pandemic.(2) Identifying the indicators the department will be monitoring and using to project the likely upcoming workload impacts.(3) Identifying the steps the department will take to address increases in its workload, such as cross-training staff, changing its staffing levels, prioritizing specific tasks, and adjusting the way it performs certain work, including addressing all of the following factors:(A) How quickly staff can be hired.(B) Whether there is physical space for staff.(C) Whether the selected location has the technology that will be needed.(4) Analyzing current job duties or classifications and ensuring the right staff is doing the right work, including all of the following factors:(A) Whether current staff is ready to take on more complex work, increased volumes of work, or both.(B) Identification of a backup system for a sudden influx of work.(C) Assessing how existing seasonal and part-time staff is utilized, including whether the department can temporarily alter the work duties of current staff instead of hiring new staff.(D) Assessing how current staff can be cross-trained.(E) Extending hours of operation.(5) Identifying ways to improve self-serve services to avoid long wait times to speak to staff.(6) Assessing the current inventory of equipment, including both of the following:(A) Determining if the department should lease equipment.(B) Determining if there is enough equipment to support anticipated increased staffing levels.(7) Identifying the altered policies or procedures that the department would activate if a rise in unemployment insurance compensation benefits claims became significant enough to warrant that step.(8) Analyzing communications, including determining if additional lines of communication are needed, such as additional phone lines, additional email boxes, and external communications, including, but not limited to, social media.(9) Identifying budget and funding constraints.(10) Enhancing claims processing tools to ensure that the departments identity verification processes are as robust as possible.(11) Assessing call center protocols by doing both of the following:(A) Establishing a process for tracking and periodically analyzing the reasons why unemployment insurance compensation benefits claimants call for assistance.(B) Analyzing the data gathered to improve the departments call center by doing both of the following:(i) Identifying and resolving weaknesses or problems with the ways in which the department assists unemployment insurance compensation benefits claimants through self-serve services and non-call center options.(ii) Developing specialized training modules to quickly train call center staff on the most commonly requested items with which callers want assistance.(12) Summarizing actions taken by the department to implement recommendations contained in the recession plan previously submitted in accordance with subdivision (b).(b) (1) The department shall provide a copy of the recession plan to the Joint Legislative Budget Committee, the Senate Committee on Labor, Public Employment and Retirement, the Assembly Committee on Insurance, and the Department of Finance by March 1, 2022, and update the recession plan and provide a copy to the Joint Legislative Budget Committee, the Senate Committee on Labor, Public Employment and Retirement, the Assembly Committee on Insurance, and the Department of Finance every second year thereafter.(2) The report shall be submitted in compliance with Section 9795 of the Government Code. |
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| 14 | 25 | | |
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| 15 | 26 | | LEGISLATIVE COUNSEL'S DIGEST |
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| 16 | 27 | | |
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| 17 | 28 | | ## LEGISLATIVE COUNSEL'S DIGEST |
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| 18 | 29 | | |
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| 19 | 30 | | AB 2129, Carrillo. Employment Development Department: recession plan. |
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| 20 | 31 | | |
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| 21 | 32 | | Existing law establishes the Employment Development Department within the Labor and Workforce Development Agency and sets forth its powers and duties with respect to job creation activities. Existing law requires the department to develop and implement a recession plan to prepare for an increase in unemployment insurance compensation benefits claims due to an economic recession, and to provide copies of the recession plan and updates to specified legislative committees and to the Department of Finance.This bill would require the recession plan to include a summary of the actions taken by the Employment Development Department to implement recommendations contained in the recession plan previously provided to specified legislative committees and the Department of Finance. |
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| 22 | 33 | | |
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| 23 | 34 | | Existing law establishes the Employment Development Department within the Labor and Workforce Development Agency and sets forth its powers and duties with respect to job creation activities. Existing law requires the department to develop and implement a recession plan to prepare for an increase in unemployment insurance compensation benefits claims due to an economic recession, and to provide copies of the recession plan and updates to specified legislative committees and to the Department of Finance. |
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| 24 | 35 | | |
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| 25 | 36 | | This bill would require the recession plan to include a summary of the actions taken by the Employment Development Department to implement recommendations contained in the recession plan previously provided to specified legislative committees and the Department of Finance. |
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| 26 | 37 | | |
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| 27 | 38 | | ## Digest Key |
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| 28 | 39 | | |
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| 29 | 40 | | ## Bill Text |
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| 30 | 41 | | |
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| 31 | 42 | | The people of the State of California do enact as follows:SECTION 1. Section 339 of the Unemployment Insurance Code is amended to read:339. (a) The department shall develop and, upon appropriation by the Legislature, implement a recession plan to prepare for an increase in unemployment insurance compensation benefits claims due to an economic recession. The plan shall detail how to respond to economic downturns with a predetermined strategy that has considered the full effect on the departments operations, and shall include, but not be limited to, all of the following:(1) Identifying the lessons learned from previous economic downturns, including the coronavirus (COVID-19) pandemic.(2) Identifying the indicators the department will be monitoring and using to project the likely upcoming workload impacts.(3) Identifying the steps the department will take to address increases in its workload, such as cross-training staff, changing its staffing levels, prioritizing specific tasks, and adjusting the way it performs certain work, including addressing all of the following factors:(A) How quickly staff can be hired.(B) Whether there is physical space for staff.(C) Whether the selected location has the technology that will be needed.(4) Analyzing current job duties or classifications and ensuring the right staff is doing the right work, including all of the following factors:(A) Whether current staff is ready to take on more complex work, increased volumes of work, or both.(B) Identification of a backup system for a sudden influx of work.(C) Assessing how existing seasonal and part-time staff is utilized, including whether the department can temporarily alter the work duties of current staff instead of hiring new staff.(D) Assessing how current staff can be cross-trained.(E) Extending hours of operation.(5) Identifying ways to improve self-serve services to avoid long wait times to speak to staff.(6) Assessing the current inventory of equipment, including both of the following:(A) Determining if the department should lease equipment.(B) Determining if there is enough equipment to support anticipated increased staffing levels.(7) Identifying the altered policies or procedures that the department would activate if a rise in unemployment insurance compensation benefits claims became significant enough to warrant that step.(8) Analyzing communications, including determining if additional lines of communication are needed, such as additional phone lines, additional email boxes, and external communications, including, but not limited to, social media.(9) Identifying budget and funding constraints.(10) Enhancing claims processing tools to ensure that the departments identity verification processes are as robust as possible.(11) Assessing call center protocols by doing both of the following:(A) Establishing a process for tracking and periodically analyzing the reasons why unemployment insurance compensation benefits claimants call for assistance.(B) Analyzing the data gathered to improve the departments call center by doing both of the following:(i) Identifying and resolving weaknesses or problems with the ways in which the department assists unemployment insurance compensation benefits claimants through self-serve services and non-call center options.(ii) Developing specialized training modules to quickly train call center staff on the most commonly requested items with which callers want assistance.(12) Summarizing actions taken by the department to implement recommendations contained in the recession plan previously submitted in accordance with subdivision (b).(b) (1) The department shall provide a copy of the recession plan to the Joint Legislative Budget Committee, the Senate Committee on Labor, Public Employment and Retirement, the Assembly Committee on Insurance, and the Department of Finance by March 1, 2022, and update the recession plan and provide a copy to the Joint Legislative Budget Committee, the Senate Committee on Labor, Public Employment and Retirement, the Assembly Committee on Insurance, and the Department of Finance every second year thereafter.(2) The report shall be submitted in compliance with Section 9795 of the Government Code. |
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| 32 | 43 | | |
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| 33 | 44 | | The people of the State of California do enact as follows: |
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| 34 | 45 | | |
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| 35 | 46 | | ## The people of the State of California do enact as follows: |
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| 36 | 47 | | |
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| 37 | 48 | | SECTION 1. Section 339 of the Unemployment Insurance Code is amended to read:339. (a) The department shall develop and, upon appropriation by the Legislature, implement a recession plan to prepare for an increase in unemployment insurance compensation benefits claims due to an economic recession. The plan shall detail how to respond to economic downturns with a predetermined strategy that has considered the full effect on the departments operations, and shall include, but not be limited to, all of the following:(1) Identifying the lessons learned from previous economic downturns, including the coronavirus (COVID-19) pandemic.(2) Identifying the indicators the department will be monitoring and using to project the likely upcoming workload impacts.(3) Identifying the steps the department will take to address increases in its workload, such as cross-training staff, changing its staffing levels, prioritizing specific tasks, and adjusting the way it performs certain work, including addressing all of the following factors:(A) How quickly staff can be hired.(B) Whether there is physical space for staff.(C) Whether the selected location has the technology that will be needed.(4) Analyzing current job duties or classifications and ensuring the right staff is doing the right work, including all of the following factors:(A) Whether current staff is ready to take on more complex work, increased volumes of work, or both.(B) Identification of a backup system for a sudden influx of work.(C) Assessing how existing seasonal and part-time staff is utilized, including whether the department can temporarily alter the work duties of current staff instead of hiring new staff.(D) Assessing how current staff can be cross-trained.(E) Extending hours of operation.(5) Identifying ways to improve self-serve services to avoid long wait times to speak to staff.(6) Assessing the current inventory of equipment, including both of the following:(A) Determining if the department should lease equipment.(B) Determining if there is enough equipment to support anticipated increased staffing levels.(7) Identifying the altered policies or procedures that the department would activate if a rise in unemployment insurance compensation benefits claims became significant enough to warrant that step.(8) Analyzing communications, including determining if additional lines of communication are needed, such as additional phone lines, additional email boxes, and external communications, including, but not limited to, social media.(9) Identifying budget and funding constraints.(10) Enhancing claims processing tools to ensure that the departments identity verification processes are as robust as possible.(11) Assessing call center protocols by doing both of the following:(A) Establishing a process for tracking and periodically analyzing the reasons why unemployment insurance compensation benefits claimants call for assistance.(B) Analyzing the data gathered to improve the departments call center by doing both of the following:(i) Identifying and resolving weaknesses or problems with the ways in which the department assists unemployment insurance compensation benefits claimants through self-serve services and non-call center options.(ii) Developing specialized training modules to quickly train call center staff on the most commonly requested items with which callers want assistance.(12) Summarizing actions taken by the department to implement recommendations contained in the recession plan previously submitted in accordance with subdivision (b).(b) (1) The department shall provide a copy of the recession plan to the Joint Legislative Budget Committee, the Senate Committee on Labor, Public Employment and Retirement, the Assembly Committee on Insurance, and the Department of Finance by March 1, 2022, and update the recession plan and provide a copy to the Joint Legislative Budget Committee, the Senate Committee on Labor, Public Employment and Retirement, the Assembly Committee on Insurance, and the Department of Finance every second year thereafter.(2) The report shall be submitted in compliance with Section 9795 of the Government Code. |
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| 38 | 49 | | |
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| 39 | 50 | | SECTION 1. Section 339 of the Unemployment Insurance Code is amended to read: |
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| 40 | 51 | | |
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| 41 | 52 | | ### SECTION 1. |
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| 42 | 53 | | |
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| 43 | 54 | | 339. (a) The department shall develop and, upon appropriation by the Legislature, implement a recession plan to prepare for an increase in unemployment insurance compensation benefits claims due to an economic recession. The plan shall detail how to respond to economic downturns with a predetermined strategy that has considered the full effect on the departments operations, and shall include, but not be limited to, all of the following:(1) Identifying the lessons learned from previous economic downturns, including the coronavirus (COVID-19) pandemic.(2) Identifying the indicators the department will be monitoring and using to project the likely upcoming workload impacts.(3) Identifying the steps the department will take to address increases in its workload, such as cross-training staff, changing its staffing levels, prioritizing specific tasks, and adjusting the way it performs certain work, including addressing all of the following factors:(A) How quickly staff can be hired.(B) Whether there is physical space for staff.(C) Whether the selected location has the technology that will be needed.(4) Analyzing current job duties or classifications and ensuring the right staff is doing the right work, including all of the following factors:(A) Whether current staff is ready to take on more complex work, increased volumes of work, or both.(B) Identification of a backup system for a sudden influx of work.(C) Assessing how existing seasonal and part-time staff is utilized, including whether the department can temporarily alter the work duties of current staff instead of hiring new staff.(D) Assessing how current staff can be cross-trained.(E) Extending hours of operation.(5) Identifying ways to improve self-serve services to avoid long wait times to speak to staff.(6) Assessing the current inventory of equipment, including both of the following:(A) Determining if the department should lease equipment.(B) Determining if there is enough equipment to support anticipated increased staffing levels.(7) Identifying the altered policies or procedures that the department would activate if a rise in unemployment insurance compensation benefits claims became significant enough to warrant that step.(8) Analyzing communications, including determining if additional lines of communication are needed, such as additional phone lines, additional email boxes, and external communications, including, but not limited to, social media.(9) Identifying budget and funding constraints.(10) Enhancing claims processing tools to ensure that the departments identity verification processes are as robust as possible.(11) Assessing call center protocols by doing both of the following:(A) Establishing a process for tracking and periodically analyzing the reasons why unemployment insurance compensation benefits claimants call for assistance.(B) Analyzing the data gathered to improve the departments call center by doing both of the following:(i) Identifying and resolving weaknesses or problems with the ways in which the department assists unemployment insurance compensation benefits claimants through self-serve services and non-call center options.(ii) Developing specialized training modules to quickly train call center staff on the most commonly requested items with which callers want assistance.(12) Summarizing actions taken by the department to implement recommendations contained in the recession plan previously submitted in accordance with subdivision (b).(b) (1) The department shall provide a copy of the recession plan to the Joint Legislative Budget Committee, the Senate Committee on Labor, Public Employment and Retirement, the Assembly Committee on Insurance, and the Department of Finance by March 1, 2022, and update the recession plan and provide a copy to the Joint Legislative Budget Committee, the Senate Committee on Labor, Public Employment and Retirement, the Assembly Committee on Insurance, and the Department of Finance every second year thereafter.(2) The report shall be submitted in compliance with Section 9795 of the Government Code. |
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| 44 | 55 | | |
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| 45 | 56 | | 339. (a) The department shall develop and, upon appropriation by the Legislature, implement a recession plan to prepare for an increase in unemployment insurance compensation benefits claims due to an economic recession. The plan shall detail how to respond to economic downturns with a predetermined strategy that has considered the full effect on the departments operations, and shall include, but not be limited to, all of the following:(1) Identifying the lessons learned from previous economic downturns, including the coronavirus (COVID-19) pandemic.(2) Identifying the indicators the department will be monitoring and using to project the likely upcoming workload impacts.(3) Identifying the steps the department will take to address increases in its workload, such as cross-training staff, changing its staffing levels, prioritizing specific tasks, and adjusting the way it performs certain work, including addressing all of the following factors:(A) How quickly staff can be hired.(B) Whether there is physical space for staff.(C) Whether the selected location has the technology that will be needed.(4) Analyzing current job duties or classifications and ensuring the right staff is doing the right work, including all of the following factors:(A) Whether current staff is ready to take on more complex work, increased volumes of work, or both.(B) Identification of a backup system for a sudden influx of work.(C) Assessing how existing seasonal and part-time staff is utilized, including whether the department can temporarily alter the work duties of current staff instead of hiring new staff.(D) Assessing how current staff can be cross-trained.(E) Extending hours of operation.(5) Identifying ways to improve self-serve services to avoid long wait times to speak to staff.(6) Assessing the current inventory of equipment, including both of the following:(A) Determining if the department should lease equipment.(B) Determining if there is enough equipment to support anticipated increased staffing levels.(7) Identifying the altered policies or procedures that the department would activate if a rise in unemployment insurance compensation benefits claims became significant enough to warrant that step.(8) Analyzing communications, including determining if additional lines of communication are needed, such as additional phone lines, additional email boxes, and external communications, including, but not limited to, social media.(9) Identifying budget and funding constraints.(10) Enhancing claims processing tools to ensure that the departments identity verification processes are as robust as possible.(11) Assessing call center protocols by doing both of the following:(A) Establishing a process for tracking and periodically analyzing the reasons why unemployment insurance compensation benefits claimants call for assistance.(B) Analyzing the data gathered to improve the departments call center by doing both of the following:(i) Identifying and resolving weaknesses or problems with the ways in which the department assists unemployment insurance compensation benefits claimants through self-serve services and non-call center options.(ii) Developing specialized training modules to quickly train call center staff on the most commonly requested items with which callers want assistance.(12) Summarizing actions taken by the department to implement recommendations contained in the recession plan previously submitted in accordance with subdivision (b).(b) (1) The department shall provide a copy of the recession plan to the Joint Legislative Budget Committee, the Senate Committee on Labor, Public Employment and Retirement, the Assembly Committee on Insurance, and the Department of Finance by March 1, 2022, and update the recession plan and provide a copy to the Joint Legislative Budget Committee, the Senate Committee on Labor, Public Employment and Retirement, the Assembly Committee on Insurance, and the Department of Finance every second year thereafter.(2) The report shall be submitted in compliance with Section 9795 of the Government Code. |
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| 46 | 57 | | |
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| 47 | 58 | | 339. (a) The department shall develop and, upon appropriation by the Legislature, implement a recession plan to prepare for an increase in unemployment insurance compensation benefits claims due to an economic recession. The plan shall detail how to respond to economic downturns with a predetermined strategy that has considered the full effect on the departments operations, and shall include, but not be limited to, all of the following:(1) Identifying the lessons learned from previous economic downturns, including the coronavirus (COVID-19) pandemic.(2) Identifying the indicators the department will be monitoring and using to project the likely upcoming workload impacts.(3) Identifying the steps the department will take to address increases in its workload, such as cross-training staff, changing its staffing levels, prioritizing specific tasks, and adjusting the way it performs certain work, including addressing all of the following factors:(A) How quickly staff can be hired.(B) Whether there is physical space for staff.(C) Whether the selected location has the technology that will be needed.(4) Analyzing current job duties or classifications and ensuring the right staff is doing the right work, including all of the following factors:(A) Whether current staff is ready to take on more complex work, increased volumes of work, or both.(B) Identification of a backup system for a sudden influx of work.(C) Assessing how existing seasonal and part-time staff is utilized, including whether the department can temporarily alter the work duties of current staff instead of hiring new staff.(D) Assessing how current staff can be cross-trained.(E) Extending hours of operation.(5) Identifying ways to improve self-serve services to avoid long wait times to speak to staff.(6) Assessing the current inventory of equipment, including both of the following:(A) Determining if the department should lease equipment.(B) Determining if there is enough equipment to support anticipated increased staffing levels.(7) Identifying the altered policies or procedures that the department would activate if a rise in unemployment insurance compensation benefits claims became significant enough to warrant that step.(8) Analyzing communications, including determining if additional lines of communication are needed, such as additional phone lines, additional email boxes, and external communications, including, but not limited to, social media.(9) Identifying budget and funding constraints.(10) Enhancing claims processing tools to ensure that the departments identity verification processes are as robust as possible.(11) Assessing call center protocols by doing both of the following:(A) Establishing a process for tracking and periodically analyzing the reasons why unemployment insurance compensation benefits claimants call for assistance.(B) Analyzing the data gathered to improve the departments call center by doing both of the following:(i) Identifying and resolving weaknesses or problems with the ways in which the department assists unemployment insurance compensation benefits claimants through self-serve services and non-call center options.(ii) Developing specialized training modules to quickly train call center staff on the most commonly requested items with which callers want assistance.(12) Summarizing actions taken by the department to implement recommendations contained in the recession plan previously submitted in accordance with subdivision (b).(b) (1) The department shall provide a copy of the recession plan to the Joint Legislative Budget Committee, the Senate Committee on Labor, Public Employment and Retirement, the Assembly Committee on Insurance, and the Department of Finance by March 1, 2022, and update the recession plan and provide a copy to the Joint Legislative Budget Committee, the Senate Committee on Labor, Public Employment and Retirement, the Assembly Committee on Insurance, and the Department of Finance every second year thereafter.(2) The report shall be submitted in compliance with Section 9795 of the Government Code. |
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| 48 | 59 | | |
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| 49 | 60 | | |
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| 50 | 61 | | |
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| 51 | 62 | | 339. (a) The department shall develop and, upon appropriation by the Legislature, implement a recession plan to prepare for an increase in unemployment insurance compensation benefits claims due to an economic recession. The plan shall detail how to respond to economic downturns with a predetermined strategy that has considered the full effect on the departments operations, and shall include, but not be limited to, all of the following: |
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| 52 | 63 | | |
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| 53 | 64 | | (1) Identifying the lessons learned from previous economic downturns, including the coronavirus (COVID-19) pandemic. |
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| 54 | 65 | | |
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| 55 | 66 | | (2) Identifying the indicators the department will be monitoring and using to project the likely upcoming workload impacts. |
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| 56 | 67 | | |
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| 57 | 68 | | (3) Identifying the steps the department will take to address increases in its workload, such as cross-training staff, changing its staffing levels, prioritizing specific tasks, and adjusting the way it performs certain work, including addressing all of the following factors: |
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| 58 | 69 | | |
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| 59 | 70 | | (A) How quickly staff can be hired. |
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| 60 | 71 | | |
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| 61 | 72 | | (B) Whether there is physical space for staff. |
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| 62 | 73 | | |
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| 63 | 74 | | (C) Whether the selected location has the technology that will be needed. |
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| 64 | 75 | | |
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| 65 | 76 | | (4) Analyzing current job duties or classifications and ensuring the right staff is doing the right work, including all of the following factors: |
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| 66 | 77 | | |
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| 67 | 78 | | (A) Whether current staff is ready to take on more complex work, increased volumes of work, or both. |
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| 68 | 79 | | |
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| 69 | 80 | | (B) Identification of a backup system for a sudden influx of work. |
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| 70 | 81 | | |
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| 71 | 82 | | (C) Assessing how existing seasonal and part-time staff is utilized, including whether the department can temporarily alter the work duties of current staff instead of hiring new staff. |
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| 72 | 83 | | |
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| 73 | 84 | | (D) Assessing how current staff can be cross-trained. |
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| 74 | 85 | | |
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| 75 | 86 | | (E) Extending hours of operation. |
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| 76 | 87 | | |
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| 77 | 88 | | (5) Identifying ways to improve self-serve services to avoid long wait times to speak to staff. |
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| 78 | 89 | | |
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| 79 | 90 | | (6) Assessing the current inventory of equipment, including both of the following: |
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| 80 | 91 | | |
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| 81 | 92 | | (A) Determining if the department should lease equipment. |
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| 82 | 93 | | |
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| 83 | 94 | | (B) Determining if there is enough equipment to support anticipated increased staffing levels. |
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| 84 | 95 | | |
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| 85 | 96 | | (7) Identifying the altered policies or procedures that the department would activate if a rise in unemployment insurance compensation benefits claims became significant enough to warrant that step. |
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| 86 | 97 | | |
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| 87 | 98 | | (8) Analyzing communications, including determining if additional lines of communication are needed, such as additional phone lines, additional email boxes, and external communications, including, but not limited to, social media. |
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| 88 | 99 | | |
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| 89 | 100 | | (9) Identifying budget and funding constraints. |
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| 90 | 101 | | |
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| 91 | 102 | | (10) Enhancing claims processing tools to ensure that the departments identity verification processes are as robust as possible. |
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| 92 | 103 | | |
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| 93 | 104 | | (11) Assessing call center protocols by doing both of the following: |
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| 94 | 105 | | |
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| 95 | 106 | | (A) Establishing a process for tracking and periodically analyzing the reasons why unemployment insurance compensation benefits claimants call for assistance. |
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| 96 | 107 | | |
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| 97 | 108 | | (B) Analyzing the data gathered to improve the departments call center by doing both of the following: |
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| 98 | 109 | | |
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| 99 | 110 | | (i) Identifying and resolving weaknesses or problems with the ways in which the department assists unemployment insurance compensation benefits claimants through self-serve services and non-call center options. |
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| 100 | 111 | | |
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| 101 | 112 | | (ii) Developing specialized training modules to quickly train call center staff on the most commonly requested items with which callers want assistance. |
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| 102 | 113 | | |
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| 103 | 114 | | (12) Summarizing actions taken by the department to implement recommendations contained in the recession plan previously submitted in accordance with subdivision (b). |
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| 104 | 115 | | |
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| 105 | 116 | | (b) (1) The department shall provide a copy of the recession plan to the Joint Legislative Budget Committee, the Senate Committee on Labor, Public Employment and Retirement, the Assembly Committee on Insurance, and the Department of Finance by March 1, 2022, and update the recession plan and provide a copy to the Joint Legislative Budget Committee, the Senate Committee on Labor, Public Employment and Retirement, the Assembly Committee on Insurance, and the Department of Finance every second year thereafter. |
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| 106 | 117 | | |
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| 107 | 118 | | (2) The report shall be submitted in compliance with Section 9795 of the Government Code. |
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