State agencies: toll-free and non-toll-free telephone lines: Department of Technology.
The proposed changes in AB 1135 will impact existing regulations governing the use of toll-free telephone services by state agencies. The bill repeals prior provisions regarding the installation of toll-free lines and mandates agencies to primarily utilize non-toll-free lines unless deemed necessary to maintain a toll-free option. This reconfiguration is intended to streamline contact methods and improve system efficiencies, particularly for public access in state communications.
Assembly Bill 1135, introduced by Assembly Member Lowenthal, seeks to amend the Government Code concerning telephone services for state agencies. The bill requires state agencies to transition from toll-free telephone numbers to non-toll-free telephone numbers as the primary method for public contact. This change aims to modernize the communication infrastructure while ensuring equitable access to all members of the public. The legislation sets a future deadline of July 1, 2025, by which agencies must update their websites and all relevant publications to reflect the new non-toll-free contact numbers.
The sentiment surrounding AB 1135 appears to be cautiously optimistic among proponents who argue that the changes will enhance the efficiency of state operations. Advocates suggest that this move could reduce unnecessary costs associated with toll-free lines and promote a more straightforward communication pathway. However, some concerns express hesitance regarding potential accessibility issues for certain demographics that may find toll-free lines more favorable.
Notable points of contention arise from the bill’s potential to inadvertently restrict access for specific groups who rely on toll-free numbers for cost-free communication. While the bill emphasizes equitable access, critics argue that the transition could jeopardize this access for individuals without adequate calling plans or alternatives to non-toll-free numbers. As the legislative process unfolds, these concerns will likely remain central to discussions regarding the bill's provisions and intended outcomes.