Severe Weather Notifications To Utility Customers
The implementation of SB090 aims to enhance public safety by ensuring that customers are adequately informed about severe weather conditions that could disrupt energy services. The bill is designed to promote proactive engagement between utilities and their customers, which is expected to foster better preparedness and conservation of energy. By requiring utilities to provide specific suggestions for energy conservation, the bill emphasizes the significance of customer awareness during adverse weather conditions.
Senate Bill 90 mandates that electric and gas utilities in Colorado must notify customers about forecasted severe weather events that could impact their service. The bill requires that when a utility identifies a severe weather event forecasted for their service area, it must reach out to customers within 24 hours using at least two forms of communication, such as text messages, emails, or phone calls. Additionally, utilities are encouraged to inform customers about energy conservation measures and to provide details on any expected price increases due to the weather event.
Despite its supportive intent, the bill faced skepticism during legislative discussions. Some stakeholders raised concerns about potential burdens on utilities, questioning the feasibility of implementing widespread notification mechanisms especially during peak weather events. Critics also pointed out the necessity of balancing operational demands with customer notification protocols, to ensure that service restoration efforts are not hampered by excessive communication responsibilities.