An Act Concerning Electricity Shutoff Notifications.
If enacted, SB00175 will amend existing state laws concerning the termination of utility services, requiring utilities to broaden their notification processes. In addition to expanding the modes of communication, companies will be mandated to maintain and report data regarding terminations, disconnections, and reconnections monthly to the Public Utilities Regulatory Authority (PURA). This increased reporting requirement is aimed at fostering transparency and accountability within utility service providers, providing the legislative body with essential data for oversight.
SB00175, also known as 'An Act Concerning Electricity Shutoff Notifications', aims to enhance the protections for consumers regarding the termination of utility services such as electricity, gas, and water. The bill proposes a requirement for utility companies to provide multiple forms of notification to customers regarding potential service terminations for nonpayment, including first-class mail, email, text messages, and phone calls, all at least thirteen calendar days prior to the proposed termination date. This change is designed to ensure that consumers are adequately informed and can take steps to avoid losing essential services.
The bill has faced varying perspectives from stakeholders. Proponents argue that enhancing notification protocols will significantly improve consumer protection, reducing the risk of sudden service loss, particularly for vulnerable populations. Critics may raise concerns about the administrative burden on utility companies and the potential for increased operational costs. As regulations evolve, an ongoing dialogue amongst lawmakers, utility companies, and consumer advocacy groups will be essential to balance protecting consumers with maintaining efficient utility operations.