An Act Concerning Utility Company Text Message Communications.
The implementation of this bill could significantly affect state laws governing utility companies by establishing new communication standards. By requiring text message notifications, the bill emphasizes the importance of timely and effective communication in preventing service interruptions. It and the changes to existing regulations specify that utility service providers cannot terminate services for non-payment unless they have first notified the customer through a text message and a mailed notice, thereby adding layers of protection for customers.
SB00992, titled 'An Act Concerning Utility Company Text Message Communications', seeks to enhance communication between utility companies and their customers by mandating that certain written communications be sent via text message. Specifically, if a utility company sends any written correspondence to a customer, they are required to also send that communication through a text message to the customer's last known mobile phone number, unless the customer opts out. This legislation is set to take effect on July 1, 2021, and aims to improve customer awareness and responsiveness regarding utility services.
Overall, SB00992 represents a shift towards more modern and efficient communication methods within utility services. The anticipated benefits include improved customer engagement and potential reductions in service disruptions due to payment issues. However, as with many legislative changes, stakeholders will need to address concerns regarding implementation and compliance to ensure that the bill meets its intended goals.
There may be points of contention surrounding the practicality and feasibility of such communication requirements for utility companies. Critics may raise concerns regarding the effectiveness of textual communication, especially for customers who may not have reliable cell service or those who are less tech-savvy. Additionally, there could be debates regarding the financial implications for utility companies, as implementing a text message notification system may require resources and infrastructure upgrades, which some stakeholders might oppose.