Florida Senate - 2022 SB 484 By Senator Stewart 13-00073-22 2022484__ 1 A bill to be entitled 2 An act relating to motor vehicle glass; amending s. 3 559.920, F.S.; prohibiting motor vehicle repair shops 4 or their employees from offering anything of value to 5 a customer in exchange for making an insurance claim 6 for motor vehicle glass replacement or repair, 7 including offers made through certain persons; 8 providing an effective date. 9 10 Be It Enacted by the Legislature of the State of Florida: 11 12 Section 1.Section 559.920, Florida Statutes, is amended to 13 read: 14 559.920Unlawful acts and practices.It is shall be a 15 violation of this act for any motor vehicle repair shop or 16 employee thereof to do any of the following: 17 (1)Engage or attempt to engage in repair work for 18 compensation of any type without first being registered with or 19 having submitted an affidavit of exemption to the department.; 20 (2)Make or charge for repairs which have not been 21 expressly or impliedly authorized by the customer.; 22 (3)Misrepresent that repairs have been made to a motor 23 vehicle.; 24 (4)Misrepresent that certain parts and repairs are 25 necessary to repair a vehicle.; 26 (5)Misrepresent that the vehicle being inspected or 27 diagnosed is in a dangerous condition or that the customers 28 continued use of the vehicle may be harmful or cause great 29 damage to the vehicle.; 30 (6)Fraudulently alter any customer contract, estimate, 31 invoice, or other document.; 32 (7)Fraudulently misuse any customers credit card.; 33 (8)Make or authorize in any manner or by any means 34 whatever any written or oral statement which is untrue, 35 deceptive or misleading, and which is known, or which by the 36 exercise of reasonable care should be known, to be untrue, 37 deceptive or misleading.; 38 (9)Make false promises of a character likely to influence, 39 persuade, or induce a customer to authorize the repair, service, 40 or maintenance of a motor vehicle.; 41 (10)Substitute used, rebuilt, salvaged, or straightened 42 parts for new replacement parts without notice to the motor 43 vehicle owner and to her or his insurer if the cost of repair is 44 to be paid pursuant to an insurance policy and the identity of 45 the insurer or its claims adjuster is disclosed to the motor 46 vehicle repair shop.; 47 (11)Cause or allow a customer to sign any work order that 48 does not state the repairs requested by the customer or the 49 automobiles odometer reading at the time of repair.; 50 (12)Fail or refuse to give to a customer a copy of any 51 document requiring the customers signature upon completion or 52 cancellation of the repair work.; 53 (13)Willfully depart from or disregard accepted practices 54 and professional standards.; 55 (14)Have repair work subcontracted without the knowledge 56 or consent of the customer unless the motor vehicle repair shop 57 or employee thereof demonstrates that the customer could not 58 reasonably have been notified.; 59 (15)Conduct the business of motor vehicle repair in a 60 location other than that stated on the registration 61 certificate.; 62 (16)Rebuild or restore a rebuilt vehicle without the 63 knowledge of the owner in such a manner that it does not conform 64 to the original vehicle manufacturers established repair 65 procedures or specifications and allowable tolerances for the 66 particular model and year.; or 67 (17)Offer to a customer a rebate, gift, gift card, cash, 68 coupon, or any other thing of value in exchange for making an 69 insurance claim for motor vehicle glass replacement or repair, 70 including an offer made through a nonemployee who is compensated 71 for the solicitation of insurance claims. 72 (19)(17)Perform any other act that is a violation of this 73 part or that constitutes fraud or misrepresentation. 74 (18)Violate any provision of s. 713.585. 75 Section 2.This act shall take effect July 1, 2022.