The Florida Senate
BILL ANALYSIS AND FISCAL IMPACT STATEMENT
(This document is based on the provisions contained in the legislation as of the latest date listed below.)
Prepared By: The Professional Staff of the Committee on Rules
BILL: CS/CS/SB 1308
INTRODUCER: Rules Committee; Commerce and Tourism Committee; and Senator Yarborough and
others
SUBJECT: Telephone Solicitation
DATE: April 25, 2023
ANALYST STAFF DIRECTOR REFERENCE ACTION
1. Renner McKay CM Fav/CS
2. Renner Twogood RC Fav/CS
Please see Section IX. for Additional Information:
COMMITTEE SUBSTITUTE - Substantial Changes
I. Summary:
CS/CS/SB 1308 amends s. 501.059, F.S., relating to the Florida Telemarketing Act to:
Clarify notice requirements prior to obtaining consent for telephone calls, text messages, or
the transmission of prerecorded voicemails.
Specify that the signature needed to establish prior written consent for telephonic sales calls
includes an electronic or digital signature if the form of signature is recognized as a valid
signature under federal law or state contract law, or an act that demonstrates express consent,
including, but not limited to, checking a box indicating consent or responding affirmatively
to receiving text messages, to an advertising campaign, or to an e-mail solicitation.
Provide that a person may not make or knowingly allow to be made an unsolicited
telephonic sales call if such call involves an automated system for the selection and dialing
of telephone numbers or the playing of a recorded message when a connection is completed
to a number called without the prior express written consent of the called party.
The bill provides that prior to commencement of any action for damages for text message
solicitations, the called party must reply “STOP” to the number from which the called party
received the text, and within 15 days after that request, the solicitor must cease sending text
messages. An action for damages may be brought only if the solicitor continues to text 15 days
after the request to stop.
REVISED: BILL: CS/CS/SB 1308 Page 2
The bill specifies that amendments made by this bill to s. 501.059, F.S., apply to any suit filed on
or after the effective date of the bill, and to any putative class action not certified on or before the
effective date.
The bill does not have a fiscal impact on state or local governments.
The bill takes effect upon becoming law.
II. Present Situation:
Florida Telemarketing Act
Chapter 501, part IV, F.S., the Florida Telemarketing Act (FTA), requires non-exempt
businesses engaged in telemarketing and their salespeople to be licensed by the Florida
Department of Agriculture and Consumer Services (DACS) before operating in Florida. Certain
exempt entities must have a valid affidavit of exemption on file prior to operating in Florida.
There are approximately 28 exemptions, including: soliciting for religious, charitable, political or
educational purposes; research companies; newspapers; book and video clubs; cable television;
and persons or companies with whom the consumer has a prior business relationship.
1
The FTA generally requires businesses that solicit the sale of consumer goods or services to:
Be licensed;
2
Post a form of security;
3
License all of their salespeople
4
and
Provide the DACS with a list of all telephone numbers used to make sales calls.
5
An application for licensure as a telemarketer must include several pieces of information,
including the applicant’s identifying information, prior experience in the field, criminal and
administrative history (especially relating to fraud, theft, or unfair and deceptive trade practices),
phone numbers from which the telemarketer will make sales calls, and any parent or affiliate
entities under which it will transact business, if applicable.
6
Additionally, an applicant for licensure as a telemarketer must submit:
A script that will be used by its salespersons during calls, or other related literature;
The identity, address, date of birth, and alias of each of the applicant’s principal officers,
directors, trustees, shareholders, owners, partners, office managers, and salespersons who are
employed by or affiliated with the applicant;
7
and
A $1,500 licensing fee.
8
1
Section 501.604, F.S.
2
Section 501.605, F.S.
3
Section 501.611, F.S., requires a $50,000 bond, irrevocable letter of credit issued for the applicant, or a certificate of deposit
in favor of the DACS for payment on findings of fraud, misrepresentation, breach of contract, or other violation by the
applicant.
4
Section. 501.607, F.S.
5
Section 501.605(2)(k), F.S.
6
Section 501.605(2), F.S.
7
Section 501.605(2)(k), F.S.
8
Section 501.605(5)(b), F.S. BILL: CS/CS/SB 1308 Page 3
In Florida, it is unlawful for telemarketers to:
9
Make calls before 8 a.m. or after 8 p.m. local time at the called person’s time zone;
Fail to provide the call recipient with their name and telephone number;
Accept novelty payments;
10
Employ or be affiliated with an unlicensed salesperson;
Be employed by or affiliated with an unlicensed commercial telephone seller; and
Operate without a license.
Florida Do Not Call Act
Do Not Call List
Section 501.059, F.S., governs telephone solicitations. The law includes the Florida Do Not Call
Act, also known as the "Do Not Call” list (DNC list), which prohibits unsolicited telephonic
sales calls and text messages from telemarketers.
11
Residents who do not wish to receive
unsolicited telephonic sales calls may have their residential, mobile, or paging device telephone
number included on the DNC list. The DACS maintains the DNC list. It is free to register and a
registered number remains on the DNC list indefinitely.
12
An “unsolicited telephonic sales call” does not include calls made:
In response to an express request of the person called;
Primarily in connection with an existing debt or contract, if payment or performance of such
debt or contract has not been completed at the time of such call;
To a person with whom the telephone solicitor has a prior or existing business relationship;
or
By a newspaper publisher or his or her agent or employee in connection with his or her
business.
13
Telephone solicitors
14
are prohibited from making telephonic sales calls
15
to consumers who
register for the DNC list. A “telephonic sales call” means a telephone call, text message, or
voicemail transmission to a consumer for the purpose of soliciting a sale of consumer goods or
services, soliciting an extension of credit for consumer goods or services, or obtaining
9
Section 501.616, F.S.
10
Section 501.603(8), F.S., defines a “novelty payment” as a payment method that does not have systematic monitoring and
includes remotely created checks, remotely created payment orders, cash-to-cash money transfers (such as Western Union)
and cash reload mechanisms (such as MoneyPak or ReloadIt). Novelty payment methods are not systematically monitored,
have little to no consumer protection in the case of fraud or theft, and are used frequently in scams and other fraudulent
activity.
11
See s. 501.059, F.S.
12
Dept. of Agriculture and Consumer Services, Florida Do Not Call, available at https://www.fdacs.gov/Consumer-
Resources/Florida-Do-Not-Call (last visited April 3, 2023).
13
Section 501.059(1)(k), F.S.
14
Section 501.059(1)(i), F.S., defines “telephone solicitor” as “a natural person, firm, organization, partnership, association,
or corporation, or a subsidiary or affiliate thereof, doing business in this state, who makes or causes to be made a telephonic
sales call, including, but not limited to, calls made by use of automated dialing or recorded message devices.”
15
Section 501.059(1)(j), F.S., defines “telephonic sales call” as a telephone call, text message, or voicemail transmission to a
consumer for the purpose of soliciting a sale of any consumer goods or services, soliciting an extension of credit for
consumer goods or services, or obtaining information that will or may be used for the direct solicitation of a sale of consumer
goods or services or an extension of credit for such purposes. BILL: CS/CS/SB 1308 Page 4
information that will or may be used for the direct solicitation of a sale of consumer goods or
services or an extension of credit for such purposes.
16
In addition to those consumers who are registered for the DNC list, a telephone solicitor may not
call or text a consumer who previously communicated to the telephone solicitor that he or she
does not wish to be contacted. Businesses and non-profit organizations are required to maintain a
list of consumers who have made a do-not-call registration request. It is a violation of the Florida
Do Not Call Act to call a consumer who has requested placement on the company's do-not-call
list.
17
When a telephone number is made available through a caller ID service during a telephonic sales
call, the solicitor must ensure that the number is capable of receiving phone calls, and that the
dialing of the number will connect the call recipient with the telephone solicitor or the seller on
behalf of which the phone call was placed.
18
Anyone who receives an unsolicited sales call can report the call to the DACS using the online
Do Not Call Complaint Form.
19
Do Not Call - Consent
In 2021, the Florida Legislature updated s. 501.059, F.S., to further address unsolicited phone
calls.
20
The law governing telephone solicitations also prohibits automated telephonic sales calls
without the prior express written consent of the called party. Specifically, the law provides that:
A person may not make or knowingly allow a telephonic sales call to be
made if such call involves an automated system for the selection or dialing
of telephone numbers or the playing of a recorded message when a
connection is completed to a number called without the prior express
written consent of the called party.
21
“Prior express written consent” is defined as a written agreement that:
Bears the signature of the called party;
Clearly authorizes the person making or allowing the placement of a telephonic sales call by
telephone call, text message, or voicemail transmission to deliver or cause to be delivered to
the called party a telephonic sales call using an automated system for the selection or dialing
of telephone numbers, the playing of a recorded message when a connection is completed to
a number called, or the transmission of a prerecorded voicemail; and
Includes the telephone number to which the signatory authorizes a telephonic sales call to be
delivered.
22
16
Section 501.059(1)(j), F.S.
17
Section 501.059(5), F.S.
18
Section 501.059(8)(b), F.S.
19
Dept. of Agriculture and Consumer Services, Florida Do Not Call, available at https://www.fdacs.gov/Consumer-
Resources/Florida-Do-Not-Call (last visited April 3, 2023).
20
Chapter 2021-185, s. 1, Laws of Fla.
21
Section 501.059(8)(a), F.S.
22
Section 501.059(1)(g), F.S. BILL: CS/CS/SB 1308 Page 5
Prior express written consent must include a clear and conspicuous disclosure informing the
called party that:
By executing the agreement, the called party authorizes the person making or allowing the
placement of a telephonic sales call to deliver or cause to be delivered a telephonic sales call
to the called party using an automated system for the selection or dialing of telephone
numbers or the playing of a recorded message when a connection is completed to a number
called; and
He or she is not required to directly or indirectly sign the written agreement or to agree to
enter into such an agreement as a condition of purchasing any property, goods, or services.
23
There is a rebuttable presumption that a telephonic sales call made to any Florida area code is a
call made to a Florida resident or to a person in Florida at the time of the call.
24
One entity reports that this 2021 change to the FTA has resulted in at least 100 class action
complaints against those who make telephone sales calls since July 2021.
25
Penalties
The DACS or the Office of the Attorney General may bring an action against a telephone
solicitor who violates the provisions of s. 501.059, F.S. Each violation is subject to a civil
penalty with a maximum fine of $10,000 per violation, or an administrative fine with a
maximum of $1,000 per violation, in addition to attorney’s fees and costs.
26
In addition, a private citizen may file a private civil action to either enjoin the violation or
recover actual damages, or $500, whichever is greater, in addition to attorney’s fees and costs.
This civil penalty may be tripled by the court if it finds that the defendant knowingly or willfully
committed the violation.
27
Federal Telephone Consumer Protection Act (TCPA) History
In an effort to address a growing number of telephone marketing calls, Congress enacted the
Telephone Consumer Protection Act (TCPA) in 1991. The TCPA restricts the making of
telemarketing calls and the use of automatic telephone dialing systems and artificial or
prerecorded voice messages. An automatic telephone dialing system is defined as “equipment
which has the capacity to store or produce telephone numbers to be called, using a random or
sequential number generator; and to dial such numbers.”
28
The rules apply to common carriers
as well as to other marketers. In 1992, the Federal Communications Commission (FCC) adopted
rules to implement the TCPA, including the requirement that entities making telephone
solicitations institute procedures for maintaining company-specific do-not-call lists.
29
23
Section 501.059(1)(g)4., F.S.
24
Section 501.059(8)(d), F.S.
25
Eric Troutman, TCPAWorld, The FTSA Claims are Still Pouring In: Florida Mini TCPA Continues to Generate Huge
Volume of Litigation (Dec. 13, 2021), available at https://tcpaworld.com/2021/12/13/the-ftsa-claims-are-still-pouring-in-
florida-mini-tcpa-continues-to-generate-huge-volume-of-litigation/ (last visited April 3, 2023).
26
Section 501.059(9), F.S.
27
Sections 501.059(10)-(11), F.S.
28
47 U.S.C., s. 227(a)(1)
29
Federal Communications Commission, FCC Actions on Robocalls, Telemarketing, available at
https://www.fcc.gov/general/telemarketing-and-robocalls (last visited April 3, 2023). BILL: CS/CS/SB 1308 Page 6
In July 2015, the FCC established rules indicating that telephone carriers can block unwanted
calls at the request of consumers.
30
Currently there are a number of call-blocking applications
that provide some relief from unwanted calls and spam calls.
31
On November 16, 2017, the FCC adopted new rules to allow voice service providers to
proactively block certain types of robocalls that are likely to be fraudulent because they come
from certain types of phone numbers, including those that do not or cannot make outgoing
calls.
32
For example, perpetrators have used IRS phone numbers that do not dial out to
impersonate the tax agency, informing the people who answer that they are calling to collect
money owed to the U.S. government. Such calls appear legitimate to the person who receives
them and may often result in fraud or identity theft. Service providers can now block such calls,
as well as calls from invalid or illegitimate numbers.
33
The FCC requires telemarketers to transmit caller identification information, including the
number and name of the caller. The telephone number provided must permit any individual to
make a do-not-call request during regular business hours. Moreover, any person or entity that
engages in telemarketing is prohibited from blocking the transmission of caller identification
information. However, tax-exempt nonprofit organizations are exempt from compliance with
these rules.
34
With regard to telephone carriers, the FCC allows carriers to offer their customers external call-
blocking applications on their landlines and allows carriers to directly block certain illegal
robocalls. In December 2019, Congress enacted the “TRACED Act” to aid enforcement efforts
between law enforcement agencies and the private sector on traceback issues, and required the
FCC to issue rules “for the registration of a single consortium that conducts private-led efforts to
trace back the origin of suspected unlawful robocalls.”
35
In July of 2020, the FCC designated the
US Telecom-led Industry Traceback Group (ITG) as the Official Consortium for coordinating
industry-led efforts to trace back the origin of suspected unlawful robocalls.
36
According to the ITG’s first annual report, over 100 companies participated in over 1,000 ITG
traceback investigations in 2019, identifying more than 10 million illegal robocalls and resulting
30
Declaratory Ruling and Order, In the Matter of Rules and Regulations Implementing the Telecommunications Consumer
Protection Act of 1991, 30 FCC Rcd. 7961 (July 10, 2015). See Federal Communications Commission, TCPA Omnibus
Declaratory Ruling and Order, available at https://www.fcc.gov/document/tcpa-omnibus-declaratory-ruling-and-order (last
visited April 3, 2023).
31
CTIA, The Wireless Industry, How to Stop Robocalls, available at https://www.ctia.org/consumer-resources/how-to-stop-
robocalls/ (last visited April 3, 2023).
32
32 FCC Rcd 9706 (11). See Federal Communications Commission, FCC Adopts Rules to Help Block Illegal Robocalls,
available at https://www.fcc.gov/document/fcc-adopts-rules-help-block-illegal-robocalls-
0#:~:text=New%20Rules%20Authorize%20Call%20Blocking%20of%20Certain%20Types,FCC%20Record%20Citation%3
A%2032%20FCC%20Rcd%209706%20%2811%29 (last visited April 3, 2023).
33
Federal Communications Commission, Stop Unwanted Calls and Texts, available at
https://www.fcc.gov/consumers/guides/stop-unwanted-calls-and-texts (last visited April 3, 2023).
34
47 C.F.R. s. 64.1601.
35
Pallone-Thune Telephone Robocall Abuse Criminal Enforcement and Deterrence Act, Pub. L. No. 116-105, 133 Stat. 3274
(2019).
36
USTelecom The Broadband Association, FCC Names USTelecom’s Industry Traceback Group as Official Robocall
Traceback Consortium, available at https://www.ustelecom.org/fcc-names-ustelecoms-industry-traceback-group-as-official-
robocall-traceback-consortium/ (last visited April 3, 2023). BILL: CS/CS/SB 1308 Page 7
in more than 20 subpoenas and/or civil investigative demands from federal and state
enforcement agencies.
37
The ITG reported in a letter to the FCC on November 13, 2020, that about 100 providers had
failed to cooperate with the ITG, including approximately 30 based in the United States.
38
The
ITG encouraged the FCC to bring aggressive enforcement against robocallers and voice service
providers that routinely refuse to participate in the traceback process.
39
In its “Fourth Report and Order on Advanced Methods to Target and Eliminate Unlawful
Robocalls” released on December 30, 2020, the FCC required “all voice service providers to
respond to traceback requests from the FCC, civil and criminal law enforcement and the
Consortium.”
40
The TRACED Act requires the FCC to issue an annual public notice seeking applicants to serve
as the registered consortium.
41
On August 22, 2022, the FCC selected the Industry Traceback
Group (ITG) to continue to serve as the registered consortium.
42
On September 12, 2022, the FCC announced the signing of an updated Memorandum of
Understanding (MOU) with the Body of European Regulators for Electronic Communications
(BEREC) that expands their current partnership, with a new focus on combatting unwanted
robocalls and the promotion of 5G, 6G and beyond. One of the major topics of mutual interest
includes robocall and other automated calls’ mitigation and prevention.
43
National Do Not Call Registry
The Federal Trade Commission (FTC), in concert with the FCC, administers the National Do
Not Call Registry.
44
Telephone solicitors may not contact a consumer who participates in the
National Do Not Call Registry, unless the calls are:
Made with a consumer’s prior, express permission;
Informational in nature, such as those made to convey a utility outage, school closing, or
flight information; or
37
InsideArm, The Latest Developments in the World of Call Delivery, available at
https://www.insidearm.com/news/00047073-latest-developments-world-call-delivery/ (last visited April 3, 2022).
38
USTelecom, Enforcement Bureau Requests Information on the Status of Private-Led
Traceback Efforts of Suspected Unlawful Robocalls, EB Docket No. 20-195, Nov. 13, 2020, available at
https://docs.fcc.gov/public/attachments/DOC-368957A2.pdf (last visited April 3, 2023).
39
InsideArm, The Latest Developments in the World of Call Delivery, available at
https://www.insidearm.com/news/00047073-latest-developments-world-call-delivery/ (last visited April 3, 2022).
40
Federal Communications Commission, Report and Order (Aug. 22, 2022), available at https://tcpaworld.com/wp-
content/uploads/2022/08/RENEWAL-OF-UST-TRACEBACK-GROUP.pdf (last visited April 3, 2023).
41
Federal Communications Commission, Public Notice, Enforcement Bureau Requests Letters of Intent to Become the
Registered Industry Consortium for Tracebacks, available at https://www.fcc.gov/document/fcc-requests-letters-intent-
robocall-tracebacks-consortium (last visited April 3, 2023).
42
Federal Communications Commission, Report and Order DA 21-1047 (Aug. 25, 2021), available at
https://www.fcc.gov/document/fcc-retains-industry-traceback-group-robocall-consortium (last visited April 3, 2022).
43
Federal Communications Commission, Press Release, FCC RENEWS AND EXPANDS PARTNERSHIP WITH
EUROPEAN COUNTERPARTS , Sep. 12, 2022).
44
Federal Communications Commission, Stop Unwanted Calls and Texts, available at
https://www.fcc.gov/consumers/guides/stop-unwanted-robocalls-and-texts (last visited April 3, 2023). BILL: CS/CS/SB 1308 Page 8
Made by a tax-exempt organization.
45
Constitutionality of Do Not Call Registries
Do Not Call registries have been subject to numerous state and federal lawsuits challenging their
constitutionality. The courts have found the Do Not Call Registry is a reasonable restriction on
commercial speech and that the FTC is authorized to promulgate rules for the registry. The Tenth
Circuit Court of Appeals stated that “the do-not-call registry prohibits only telemarketing calls
aimed at consumers who have affirmatively indicated that they do not want to receive such calls
and for whom such calls would constitute an invasion of privacy.” Thus, the government has a
role in restricting the ability of a telemarketer to reach a household via telephone, and because
the government has left the ultimate decision of whether or not to be placed on the registry up to
the individual, the government has not restricted the First Amendment rights of the solicitor.
46
Claims of preemption have also been unsuccessful. The TCPA’s non-preemption clause,
47
often
referred to as the savings clause, has been relied upon by courts to uphold states’ Do Not Call
Registries. The clause states that “[n]othing in this section or in the regulations prescribed under
this section shall preempt any State law that imposes more restrictive intrastate requirements or
regulation.” The clause indicates specific types of actions that a state may prohibit or place more
restrictive regulations on, such as sending unsolicited advertisements via fax, using of automatic
dialing systems and prerecorded messages, and making telephone solicitations.
48
The TPCA is silent on a state’s ability to place stricter regulations than the TCPA requires for
interstate calls.
49
However, at least one federal court of appeals has held that state regulations
and prohibitions of telemarketing that cross state boundaries are valid.
50
Caller ID and “Spoofing”
“Spoofing” is the practice of altering or manipulating the caller ID information that is received in
conjunction with an incoming telephone call. In the past, caller ID services were not common
and spoofing required special equipment or a relatively high degree of technical sophistication.
However, advances in technology, such as the proliferation of cellular phones, cell phone
applications, and the widespread availability of Voice over Internet Protocol (VoIP) allows
anyone to inexpensively spoof his or her caller ID using the services of a third-party spoofing
provider.
51
For example, one such spoofing provider allows a consumer to download an app on
45
47 U.S.C. § 227(a)(4); See also, 47 C.F.R. § 64.1200 (2012).
46
Mainstream Marketing Services Inc v. Federal Trade Commission, 358 F.3d 1228 (10th Cir. 2004).
47
47 U.S.C. s. 227(f)(1).
48
National Association of Attorneys General, Do Not Call: The History of Do Not Call and How Telemarketing Has Evolved,
NAGTRI Journal, Vol. 1 No. 4, available at https://www.naag.org/attorney-general-journal/do-not-call-the-history-of-do-not-
call-and-how-telemarketing-has-evolved/ (last visited April 3, 2023).
49
47 U.S.C. s. 227 (f)(1).
50
See Patriotic Veterans, Inc. v. Indiana, 736 F.3d 1041 at 1044-45 (7th Cir. 2013) and Patriotic Veterans, Inc. v. State of
Indiana, No. 16-2059 (7th Cir. 2017)( “Preventing automated messages to persons who don’t want their peace and quiet
disturbed is a valid time, place, and manner restriction.”).
51
See FCC 11-100, Rules and Regulations Implementing the Truth in Caller ID Act of 2009, WC Docket No. 11-39, (June 22,
2011), at 9116, available at https://apps.fcc.gov/edocs_public/attachmatch/FCC-11-100A1_Rcd.pdf (last visited April 3,
2023). BILL: CS/CS/SB 1308 Page 9
his or her smartphone, purchase credits towards call time, and simply input the number that he or
she wants displayed on the receiving end in order to place an untraceable, spoofed call.
52
In response to the growing practice of spoofing, Congress amended the TCPA to add the Truth
in Caller ID Act of 2009. Under the Act and FCC rules, a person or entity is prohibited from
transmitting false or misleading caller ID information “with the intent to defraud, cause harm, or
wrongly obtain anything of value,” with a penalty of up to $10,000 for each violation.
53
However, spoofing is not illegal when no harm is intended or caused, or if the caller has
legitimate reasons to hide his or her information. Examples may include law enforcement
agencies working on a case, a victim of domestic abuse, or a doctor who wishes to discuss
private medical matters with a patient.
54
In 2008, Florida passed its own anti-spoofing legislation, The Florida Caller ID Anti-Spoofing
Act (2008).
55
The Act prohibits any person from:
Making a call with knowledge that false information was entered into a telephone
caller ID system with the intent to deceive, defraud, or mislead the call’s recipient; and
Entering false information into a telephone caller ID system “with the intent to
deceive, defraud, or mislead” the call’s recipient.
However, a U.S. District Court in Miami found that Florida’s Caller ID Anti-Spoofing Act
(2008) violated the Commerce Clause of the United State Constitution because it had the effect
of controlling spoofing practices that took place entirely outside the state.
56
Similarly, in 2011, a
federal court in Mississippi struck down Mississippi’s anti-spoofing law, which was substantially
similar to Florida’s.
57
Spam Robocalls
US consumers received over 50.3 billion robocalls in 2022, only slightly less than the 50.5
billion total robocalls received in 2021 despite widespread enforcement efforts by government
regulators and state officials.
58
Scammers often use caller ID spoofing to mask their true location and make it appear the call is
from a legitimate or local number to raise the odds of getting an answer. What follows is a
robotic voice on the other end claiming to represent a utility, a name-brand company, or a
government agency (such as the Social Security Administration or the Internal Revenue
52
Business Insider, It’s Surprisingly Easy for a Hacker to Call Anyone From Your Personal Phone Number (March 1, 2016),
available at http://www.businessinsider.com/phone-number-spoofing-2016-2 (last visited April 3, 2023).
53
47 U.S.C. s. 227(e).
54
FCC, Caller ID Spoofing, https://www.fcc.gov/consumers/guides/spoofing-and-caller-id (last visited Mar. 21, 2023).
55
Section 817.487, F.S. (2008).
56
TelTech Systems, Inc. v. McCollum, No. 08-61664-CIV-MARTINEZ-BROWN (S.D. Fla. Filed Oct. 16, 2008).
57
TelTech Systems, Inc. v. Barbour, 866 F. Supp. 2d 571 (S.D. Miss. 2011), aff’d sub nom Teltech Systems, Inc. v. Bryant,
702 F.2d 232 (5th Cir. 2012).
58
PR Newswire, Robocalls Top 50.3 Billion in 2022, Matching 2021 Call Volumes Despite Enforcement Efforts, available at
https://www.prnewswire.com/news-releases/robocalls-top-50-3-billion-in-2022--matching-2021-call-volumes-despite-
enforcement-efforts-
301714297.html#:~:text=IRVINE%2C%20Calif.%2C%20Jan.,government%20regulators%20and%20state%20officials (last
visited April 3, 2023). BILL: CS/CS/SB 1308 Page 10
Service). It might offer a free cruise, inexpensive health insurance, or a low-interest loan.
Answering or engaging with the call may lead to a live scammer, who realizes he or she has
found a “live” number, and thus may call repeatedly.
59
Many robocalls are legal. The FCC allows such robocalls for informational or noncommercial
purposes, such as polling, political campaigning and outreach by nonprofit groups.
Advances in technology have enabled unrelenting robocalls from untraceable origins. As a
result, it is profitable to use spam calls to drive business regardless of whether the caller is
perpetuating a scam or is a legitimate business using telemarketing to increase sales.
60
Consent and Revocation
The TCPA prohibits a telemarketer from using an automatic telephone dialing system (ATDS) to
place a call or send a text message to a cell phone without the recipient’s “prior express
consent.”
61
The type of consent depends on the nature of the call or text. Consent generally can
be revoked by any reasonable method. However, some courts recently have considered whether
revocation may be restricted in circumstances where the consent is included on a bilateral
agreement.
62
There are two types of prior consent provided for under the TCPA:
Prior express consent is required to place autodialed, non-solicitation calls or texts to a
cell phone.
Prior express written consent is a heightened form of consent, must be evidenced by a
written agreement signed by the call recipient, and is required to place autodialed
telemarketing or advertising calls or texts to a cell phone. The written agreement must
include a clear and conspicuous disclosure informing the consumer signing that:
o By signing the agreement, the consumer is authorizing autodialed telemarketing
or advertising calls or texts; and
o The consumer is not required to sign the agreement as a condition of purchasing
any property, goods, or services.
63
Prior express consent can be written or verbal. Voluntarily providing one’s cellular number also
constitutes prior express consent where:
The individual gives “prior express consent” to be called or texted at the number
provided;
The individual has provided his or her number to the party calling or texting; and
59
AARP, Robocalls, available at https://www.aarp.org/money/scams-fraud/info-2019/robocalls.html?CMP=KNC-DSO-
Adobe-Google-FRD-Ongoing-Robocalls-NonBrand-Exact-
Robocalls&gclid=EAIaIQobChMIlvmq_4Sr7wIVFYvICh2RAwjqEAAYAiAAEgJD4vD_BwE&gclsrc=aw.ds (last visited
April 3, 2022).
60
Id.
61
47 U.S.C. s. 227(b)(1)(A)(iii).
62
The National Law Review, Consent and Revocation Under the TCPA, available at
https://www.natlawreview.com/print/article/consent-and-revocation-under-tcpa (last visited April 3, 2023).
63
Id. BILL: CS/CS/SB 1308 Page 11
There is some relation between the communications and the reason for which an
individual provided his or her number.
64
Prior express written consent is required for calls or texts to cell phones that introduce an
advertisement,
65
or constitute “telemarketing”
66
and are sent using an ATDS. The TCPA’s
advertising prong merely requires introducing, at the most basic level, the commercial
availability of a service. In similar fashion, telemarketing occurs when the context of a text or
call indicates that it was initiated and transmitted to a person for promoting property, goods, or
services. Neither the TCPA nor its implementing regulations requires an explicit mention of a
good, product, or service where the implication of an improper purpose is clear from the
context.
67
Revocation of consent is controlled by the consenting party, and may be communicated orally or
in writing by any reasonable means. However, where consent is contractually provided, as is the
case in credit agreements, the parties can bargain to require mutuality or particular revocation
methods. Recently, a number of courts have addressed whether a consumer may unilaterally
revoke consent when it is a term in a bargained-for contract.
68
In 2017, the federal Second Circuit Court of Appeals held that a consumer may not unilaterally
revoke consent in a bargained-for, bilateral contract.
69
The court based its decision on “black-
letter” contract law, referring to a fundamental aspect of contractual relationships that one party
may not alter or revoke a term of a bilateral agreement without the other party’s consent. The
court found that a consumer, having consented to be contacted via an auto-dialer, could not
unilaterally revoke consent without the caller’s permission. Notably, the court distinguished case
law from the Third and Eleventh Circuit Courts of Appeals, where consumers retained their
ability to revoke consent because it was given in credit applications, rather than as part of a
bilateral contract.
70
In 2018, a United States District Court in Florida also held that consent provided by contract
cannot be unilaterally revoked.
71
The court noted that no provision in the TCPA indicates that
contractually-granted consent can be unilaterally revoked where it would contradict black-letter
contract law. The court held that a consumer who has consented to auto-dialed communication in
a contract for services cannot later revoke such consent.
72
64
Federal Communications Commission, Rules & Regulations Implementing the TCP Act of 1991 et al., 30 FCC Rcd at
7991–92.
65
47 C.F.R. s. 64.1200(f)(1), defines an “advertisement” as “any material advertising the commercial availability or quality
of any property, goods, or services,” and “telemarketing” is defined as “the initiation of a telephone call or message for the
purpose of encouraging the purchase or rental of, or investment in, property, goods, or services, which is transmitted to any
person.”
66
47 C.F.R. s. 64.1200(f)(13).
67
The National Law Review, supra note 62.
68
Id.
69
Reyes v. Lincoln Auto. Fin. Servs., 861 F.3d 51, 53 (2d Cir. 2017).
70
The National Law Review, supra note 62.
71
Medley v. Dish Network, LLC, Case No. 8:16-cv-2534-T-36TBM, 2018 WL 4092120, at *10 (M.D. Fla. Aug. 27, 2018).
72
The National Law Review, supra note 62. BILL: CS/CS/SB 1308 Page 12
However, other courts have disagreed, rejecting the argument that consent is irrevocable. In
2018, a United States District Court in Tennessee adopted the general rule that consumer consent
may be revoked at any time by “any reasonable means.”
73
The court held that consumers retain
the ability to revoke their prior consent despite having a bilateral agreement with the caller.
Other courts have also allowed for revocation of consent by any means in the absence of a
contractual restriction on the means by which a consumer may revoke consent.
74
In December 2020, the U.S. Supreme Court heard oral arguments in a landmark case regarding
whether consumers can sue a company for using an ATDS to text or call the consumers at a
phone number saved in the company’s system. At issue was the meaning of the TCPA’s
prohibition on using an ATDS to transmit communications to cell phones. The question before
the Supreme Court was “whether the definition of ATDS in the TCPA encompasses any device
that can ‘store’ and ‘automatically dial’ telephone numbers, even if the device does not use a
random or sequential number generator.”
75
On April 1, 2021, the Court ruled that to qualify as an ATDS under the TCPA, a device must
have the capacity to either store a telephone number using a random or sequential number
generator or produce a telephone number using a random or sequential number generator. The
Court concluded that merely having the capacity to store numbers and dial them automatically is
not enough to make a device qualify as an ATDS.
76
Specifically, related to consent, the TCPA rules require telemarketers to:
Obtain prior express written consent from consumers before robocalling them;
No longer be able to use an "established business relationship" to bypass the consent
requirement; and
Require an automated, interactive "opt-out" mechanism to be used during each robocall
so consumers can immediately tell the telemarketer to stop calling.
77
The TCPA includes a private right of action.
78
A caller who places a call to a cell phone without
consent using an ATDS is subject to $500 in damages per call. The damages amount is $1,500
per call if the court finds that the defendant willfully or knowingly committed the violation.
79
Specifically, related to consent, the Florida telephone solicitation law:
80
Prohibits robocalls without the prior express written consent of the called party.
When the called party has given such consent, only allows robocalls in certain
circumstances through the use of an “automated system for the selection or dialing of
telephone numbers or the playing of a recorded message” when a connection is
completed to a number called.
73
Ammons v. Ally Fin., Inc., Case No. 3:17-cv-00505, 2018 WL 3134619, at *15 (M.D. Tenn. June 27, 2018).
74
Few v. Receivables Performance Mgmt., Case No. 1:17-CV-2038-KOB, 2018 WL 5923765 at *1 (N.D. Ala. Nov. 13,
2018).
75
Facebook, Inc., Petitioner vs. Noah Duguid, et al., 141 S. Ct. 1163, 1167 (2021).
76
Id.
77
FCC, supra note 29.
78
47 U.S.C. s. 227(b)(3).
79
Id. at s. 227(b)(3)(B)-(C).
80
Section 501.059(8), F.S. BILL: CS/CS/SB 1308 Page 13
III. Effect of Proposed Changes:
Section 1 amends s. 501.059, F.S., to clarify restrictions on unwanted telephone solicitation
practices. The bill:
Clarifies notice requirements prior to obtaining consent for telephone calls, text messages, or
the transmission of prerecorded voicemails.
Specifies that the signature needed to establish prior written consent for telephonic sales calls
includes an electronic or digital signature if the form of signature is recognized as a valid
signature under federal law or state contract law, or an act that demonstrates express consent,
including, but not limited to, checking a box indicating consent or responding affirmatively
to receiving text messages, to an advertising campaign, or to an e-mail solicitation.
Provides that a person may not make or knowingly allow to be made an unsolicited
telephonic sales call if such call involves an automated system for the selection and dialing
of telephone numbers or the playing of a recorded message when a connection is completed
to a number called without the prior express written consent of the called party.
The bill provides that prior to commencement of any action for damages for text message
solicitations, the called party must reply “STOP” to the number from which the called party
received the text, and within 15 days after that request, the solicitor must cease sending text
messages. An action for damages may be brought only if the solicitor continues to text 15 days
after the request to stop.
Section 2 specifies that amendments made by this bill to s. 501.059, F.S., apply to any suit filed
on or after the effective date of the bill, and to any putative class action not certified on or before
the effective date.
Section 3 provides that the bill takes effect upon becoming law.
IV. Constitutional Issues:
A. Municipality/County Mandates Restrictions:
None.
B. Public Records/Open Meetings Issues:
None.
C. Trust Funds Restrictions:
None.
D. State Tax or Fee Increases:
None. BILL: CS/CS/SB 1308 Page 14
E. Other Constitutional Issues:
None identified.
V. Fiscal Impact Statement:
A. Tax/Fee Issues:
None.
B. Private Sector Impact:
The bill may protect consumers from unwanted and fraudulent telephone solicitations.
The bill may have an indeterminate negative fiscal impact on legitimate telemarketers to
the extent they do not currently engage in business consistent with the requirements in the
bill.
C. Government Sector Impact:
None.
VI. Technical Deficiencies:
None.
VII. Related Issues:
None.
VIII. Statutes Affected:
This bill substantially amends section 501.059 of the Florida Statutes.
IX. Additional Information:
A. Committee Substitute – Statement of Substantial Changes:
(Summarizing differences between the Committee Substitute and the prior version of the bill.)
CS/CS by Rules on April 24, 2023:
The committee substitute:
Specifies that the “signature” needed to establish “prior express written consent” for
telephonic sales calls includes an electronic or digital signature if the form of
signature is recognized as a valid signature under federal law or state contract law; or
an act that demonstrates consent, including checking a box indicating consent or
responding affirmatively to receiving text messages, to an advertising campaign, or to
an email solicitation.
Provides that a person may not make or knowingly allow to be made an unsolicited
telephonic sales call if such call involves an automated system for the selection and BILL: CS/CS/SB 1308 Page 15
dialing of telephone numbers or the playing of a recorded message when a connection
is completed to a number called without the prior express written consent of the
called party.
Provides that prior to commencement of any action for damages for text message
solicitations, the called party must reply “STOP” to the number from which the called
party received the text, and within 15 days after that request, the solicitor must cease
sending text messages. An action for damages may be brought only if the solicitor
continues to text 15 days after the request to stop.
Specifies that amendments made by this bill to s. 501.059, F.S., apply to any suit filed
on or after the effective date, and to any putative class action not certified on or
before the effective date.
CS by Commerce and Tourism on April 4, 2023:
The committee substitute:
Removes a definition for “automatic telephone dialing system” and clarifies what
constitutes an automated system for purposes of the bill;
Removes the requirement that calls must be “unsolicited” under the prohibition on
telephonic sales calls;
Provide that civil actions may not be brought for up to two communications made
within 15 business days after the consumer withdraws a previously given valid
consent or communications, orally or by text message, that he or she does not wish to
receive communications; and
Changes the effective date of the bill to upon becoming law and removes a provision
purporting to apply the bill’s provisions retroactively.
B. Amendments:
None.
This Senate Bill Analysis does not reflect the intent or official position of the bill’s introducer or the Florida Senate.