The introduction of this bill represents an effort to ensure that water carriers maintain a forward-looking approach in their operations, potentially improving service delivery and consumer satisfaction. By requiring these carriers to outline their strategic direction and key performance indicators, it is expected that the quality of services offered over time will improve due to continuous evaluation and adaptation of strategies in response to public needs.
Summary
Senate Bill 840, relating to water carriers, mandates that every water carrier operating in the state of Hawaii is required to submit a strategic plan to the Public Utilities Commission every five years. The strategic plan must clearly articulate measurable actions that will focus on the carrier's services, goals, and initiatives. This legislative measure aims to enhance accountability and operational transparency within the water transportation sector.
Contention
While the bill seems straightforward in its intent to regulate and improve the operations of water carriers, it may face resistance from industry stakeholders who could view the additional reporting requirements as burdensome or intrusive. Stakeholders may argue that the five-year period for filing a strategic plan could divert resources and attention away from operational aspects that require immediate focus. Such contention could stem from concerns about the increased regulatory oversight at a time when many industries seek to streamline their operations.