| Old | New | Differences | |
|---|---|---|---|
| 1 | - | Public Act 103-0826 | |
| 2 | 1 | HB4634 EnrolledLRB103 36124 LNS 66215 b HB4634 Enrolled LRB103 36124 LNS 66215 b | |
| 3 | 2 | HB4634 Enrolled LRB103 36124 LNS 66215 b | |
| 4 | - | AN ACT concerning regulation. | |
| 5 | - | Be it enacted by the People of the State of Illinois, | |
| 6 | - | represented in the General Assembly: | |
| 7 | - | Section 5. The Public Utilities Act is amended by changing | |
| 8 | - | Section 13-506.2 as follows: | |
| 9 | - | (220 ILCS 5/13-506.2) | |
| 10 | - | (Section scheduled to be repealed on December 31, 2026) | |
| 11 | - | Sec. 13-506.2. Market regulation for competitive retail | |
| 12 | - | services. | |
| 13 | - | (a) Definitions. As used in this Section: | |
| 14 | - | (1) "Electing Provider" means a telecommunications | |
| 15 | - | carrier that is subject to either rate regulation pursuant | |
| 16 | - | to Section 13-504 or Section 13-505 or alternative | |
| 17 | - | regulation pursuant to Section 13-506.1 and that elects to | |
| 18 | - | have the rates, terms, and conditions of its competitive | |
| 19 | - | retail telecommunications services solely determined and | |
| 20 | - | regulated pursuant to the terms of this Article. | |
| 21 | - | (2) "Basic local exchange service" means either a | |
| 22 | - | stand-alone residence network access line and per-call | |
| 23 | - | usage or, for any geographic area in which such | |
| 24 | - | stand-alone service is not offered, a stand-alone flat | |
| 25 | - | rate residence network access line for which local calls | |
| 26 | - | are not charged for frequency or duration. Extended Area | |
| 3 | + | 1 AN ACT concerning regulation. | |
| 4 | + | 2 Be it enacted by the People of the State of Illinois, | |
| 5 | + | 3 represented in the General Assembly: | |
| 6 | + | 4 Section 5. The Public Utilities Act is amended by changing | |
| 7 | + | 5 Section 13-506.2 as follows: | |
| 8 | + | 6 (220 ILCS 5/13-506.2) | |
| 9 | + | 7 (Section scheduled to be repealed on December 31, 2026) | |
| 10 | + | 8 Sec. 13-506.2. Market regulation for competitive retail | |
| 11 | + | 9 services. | |
| 12 | + | 10 (a) Definitions. As used in this Section: | |
| 13 | + | 11 (1) "Electing Provider" means a telecommunications | |
| 14 | + | 12 carrier that is subject to either rate regulation pursuant | |
| 15 | + | 13 to Section 13-504 or Section 13-505 or alternative | |
| 16 | + | 14 regulation pursuant to Section 13-506.1 and that elects to | |
| 17 | + | 15 have the rates, terms, and conditions of its competitive | |
| 18 | + | 16 retail telecommunications services solely determined and | |
| 19 | + | 17 regulated pursuant to the terms of this Article. | |
| 20 | + | 18 (2) "Basic local exchange service" means either a | |
| 21 | + | 19 stand-alone residence network access line and per-call | |
| 22 | + | 20 usage or, for any geographic area in which such | |
| 23 | + | 21 stand-alone service is not offered, a stand-alone flat | |
| 24 | + | 22 rate residence network access line for which local calls | |
| 25 | + | 23 are not charged for frequency or duration. Extended Area | |
| 27 | 26 | ||
| 28 | 27 | ||
| 29 | 28 | ||
| 30 | 29 | HB4634 Enrolled LRB103 36124 LNS 66215 b | |
| 31 | 30 | ||
| 32 | 31 | ||
| 33 | - | Service shall be included in basic local exchange service. | |
| 34 | - | (3) "Existing customer" means a residential customer | |
| 35 | - | who was subscribing to one of the optional packages | |
| 36 | - | described in subsection (d) of this Section as of the | |
| 37 | - | effective date of this amendatory Act of the 99th General | |
| 38 | - | Assembly. A customer who was subscribing to one of the | |
| 39 | - | optional packages on that date but stops subscribing | |
| 40 | - | thereafter shall not be considered an "existing customer" | |
| 41 | - | as of the date the customer stopped subscribing to the | |
| 42 | - | optional package, unless the stoppage is temporary and | |
| 43 | - | caused by the customer changing service address locations, | |
| 44 | - | or unless the customer resumes subscribing and is eligible | |
| 45 | - | to receive discounts on monthly telephone service under | |
| 46 | - | the federal Lifeline program, 47 C.F.R. Part 54, Subpart | |
| 47 | - | E. | |
| 48 | - | (4) "New customer" means a residential customer who | |
| 49 | - | was not subscribing to one of the optional packages | |
| 50 | - | described in subsection (d) of this Section as of the | |
| 51 | - | effective date of this amendatory Act of the 99th General | |
| 52 | - | Assembly and who is eligible to receive discounts on | |
| 53 | - | monthly telephone service under the federal Lifeline | |
| 54 | - | program, 47 C.F.R. Part 54, Subpart E. | |
| 55 | - | (b) Election for market regulation. Notwithstanding any | |
| 56 | - | other provision of this Act, an Electing Provider may elect to | |
| 57 | - | have the rates, terms, and conditions of its competitive | |
| 58 | - | retail telecommunications services solely determined and | |
| 32 | + | HB4634 Enrolled- 2 -LRB103 36124 LNS 66215 b HB4634 Enrolled - 2 - LRB103 36124 LNS 66215 b | |
| 33 | + | HB4634 Enrolled - 2 - LRB103 36124 LNS 66215 b | |
| 34 | + | 1 Service shall be included in basic local exchange service. | |
| 35 | + | 2 (3) "Existing customer" means a residential customer | |
| 36 | + | 3 who was subscribing to one of the optional packages | |
| 37 | + | 4 described in subsection (d) of this Section as of the | |
| 38 | + | 5 effective date of this amendatory Act of the 99th General | |
| 39 | + | 6 Assembly. A customer who was subscribing to one of the | |
| 40 | + | 7 optional packages on that date but stops subscribing | |
| 41 | + | 8 thereafter shall not be considered an "existing customer" | |
| 42 | + | 9 as of the date the customer stopped subscribing to the | |
| 43 | + | 10 optional package, unless the stoppage is temporary and | |
| 44 | + | 11 caused by the customer changing service address locations, | |
| 45 | + | 12 or unless the customer resumes subscribing and is eligible | |
| 46 | + | 13 to receive discounts on monthly telephone service under | |
| 47 | + | 14 the federal Lifeline program, 47 C.F.R. Part 54, Subpart | |
| 48 | + | 15 E. | |
| 49 | + | 16 (4) "New customer" means a residential customer who | |
| 50 | + | 17 was not subscribing to one of the optional packages | |
| 51 | + | 18 described in subsection (d) of this Section as of the | |
| 52 | + | 19 effective date of this amendatory Act of the 99th General | |
| 53 | + | 20 Assembly and who is eligible to receive discounts on | |
| 54 | + | 21 monthly telephone service under the federal Lifeline | |
| 55 | + | 22 program, 47 C.F.R. Part 54, Subpart E. | |
| 56 | + | 23 (b) Election for market regulation. Notwithstanding any | |
| 57 | + | 24 other provision of this Act, an Electing Provider may elect to | |
| 58 | + | 25 have the rates, terms, and conditions of its competitive | |
| 59 | + | 26 retail telecommunications services solely determined and | |
| 59 | 60 | ||
| 60 | 61 | ||
| 61 | - | regulated pursuant to the terms of this Section by filing | |
| 62 | - | written notice of its election for market regulation with the | |
| 63 | - | Commission. The notice of election shall designate the | |
| 64 | - | geographic area of the Electing Provider's service territory | |
| 65 | - | where the market regulation shall apply, either on a | |
| 66 | - | state-wide basis or in one or more specified Market Service | |
| 67 | - | Areas ("MSA") or Exchange areas. An Electing Provider shall | |
| 68 | - | not make an election for market regulation under this Section | |
| 69 | - | unless it commits in its written notice of election for market | |
| 70 | - | regulation to fulfill the conditions and requirements in this | |
| 71 | - | Section in each geographic area in which market regulation is | |
| 72 | - | elected. Immediately upon filing the notice of election for | |
| 73 | - | market regulation, the Electing Provider shall be subject to | |
| 74 | - | the jurisdiction of the Commission to the extent expressly | |
| 75 | - | provided in this Section. | |
| 76 | - | (c) Competitive classification. Market regulation shall be | |
| 77 | - | available for competitive retail telecommunications services | |
| 78 | - | as provided in this subsection. | |
| 79 | - | (1) For geographic areas in which telecommunications | |
| 80 | - | services provided by the Electing Provider were classified | |
| 81 | - | as competitive either through legislative action or a | |
| 82 | - | tariff filing pursuant to Section 13-502 prior to January | |
| 83 | - | 1, 2010, and that are included in the Electing Provider's | |
| 84 | - | notice of election pursuant to subsection (b) of this | |
| 85 | - | Section, such services, and all recurring and nonrecurring | |
| 86 | - | charges associated with, related to or used in connection | |
| 87 | 62 | ||
| 88 | 63 | ||
| 89 | - | with such services, shall be classified as competitive | |
| 90 | - | without further Commission review. For services classified | |
| 91 | - | as competitive pursuant to this subsection, the | |
| 92 | - | requirements or conditions in any order or decision | |
| 93 | - | rendered by the Commission pursuant to Section 13-502 | |
| 94 | - | prior to the effective date of this amendatory Act of the | |
| 95 | - | 96th General Assembly, except for the commitments made by | |
| 96 | - | the Electing Provider in such order or decision concerning | |
| 97 | - | the optional packages required in subsection (d) of this | |
| 98 | - | Section and basic local exchange service as defined in | |
| 99 | - | this Section, shall no longer be in effect and no | |
| 100 | - | Commission investigation, review, or proceeding under | |
| 101 | - | Section 13-502 shall be continued, conducted, or | |
| 102 | - | maintained with respect to such services, charges, | |
| 103 | - | requirements, or conditions. If an Electing Provider has | |
| 104 | - | ceased providing optional packages to customers pursuant | |
| 105 | - | to subdivision (d)(8) of this Section, the commitments | |
| 106 | - | made by the Electing Provider in such order or decision | |
| 107 | - | concerning the optional packages under subsection (d) of | |
| 108 | - | this Section shall no longer be in effect and no | |
| 109 | - | Commission investigation, review, or proceeding under | |
| 110 | - | Section 13-502 shall be continued, conducted, or | |
| 111 | - | maintained with respect to such packages. | |
| 112 | - | (2) For those geographic areas in which residential | |
| 113 | - | local exchange telecommunications services have not been | |
| 114 | - | classified as competitive as of the effective date of this | |
| 64 | + | ||
| 65 | + | HB4634 Enrolled - 2 - LRB103 36124 LNS 66215 b | |
| 115 | 66 | ||
| 116 | 67 | ||
| 117 | - | amendatory Act of the 96th General Assembly, all | |
| 118 | - | telecommunications services provided to residential and | |
| 119 | - | business end users by an Electing Provider in the | |
| 120 | - | geographic area that is included in its notice of election | |
| 121 | - | pursuant to subsection (b) shall be classified as | |
| 122 | - | competitive for purposes of this Article without further | |
| 123 | - | Commission review. | |
| 124 | - | (3) If an Electing Provider was previously subject to | |
| 125 | - | alternative regulation pursuant to Section 13-506.1 of | |
| 126 | - | this Article, the alternative regulation plan shall | |
| 127 | - | terminate in whole for all services subject to that plan | |
| 128 | - | and be of no force or effect, without further Commission | |
| 129 | - | review or action, when the Electing Provider's residential | |
| 130 | - | local exchange telecommunications service in each MSA in | |
| 131 | - | its telecommunications service area in the State has been | |
| 132 | - | classified as competitive pursuant to either subdivision | |
| 133 | - | (c)(1) or (c)(2) of this Section. | |
| 134 | - | (4) The service packages described in Section 13-518 | |
| 135 | - | shall be classified as competitive for purposes of this | |
| 136 | - | Section if offered by an Electing Provider in a geographic | |
| 137 | - | area in which local exchange telecommunications service | |
| 138 | - | has been classified as competitive pursuant to either | |
| 139 | - | subdivision (c)(1) or (c)(2) of this Section. | |
| 140 | - | (5) Where a service, or its functional equivalent, or | |
| 141 | - | a substitute service offered by a carrier that is not an | |
| 142 | - | Electing Provider or the incumbent local exchange carrier | |
| 68 | + | HB4634 Enrolled- 3 -LRB103 36124 LNS 66215 b HB4634 Enrolled - 3 - LRB103 36124 LNS 66215 b | |
| 69 | + | HB4634 Enrolled - 3 - LRB103 36124 LNS 66215 b | |
| 70 | + | 1 regulated pursuant to the terms of this Section by filing | |
| 71 | + | 2 written notice of its election for market regulation with the | |
| 72 | + | 3 Commission. The notice of election shall designate the | |
| 73 | + | 4 geographic area of the Electing Provider's service territory | |
| 74 | + | 5 where the market regulation shall apply, either on a | |
| 75 | + | 6 state-wide basis or in one or more specified Market Service | |
| 76 | + | 7 Areas ("MSA") or Exchange areas. An Electing Provider shall | |
| 77 | + | 8 not make an election for market regulation under this Section | |
| 78 | + | 9 unless it commits in its written notice of election for market | |
| 79 | + | 10 regulation to fulfill the conditions and requirements in this | |
| 80 | + | 11 Section in each geographic area in which market regulation is | |
| 81 | + | 12 elected. Immediately upon filing the notice of election for | |
| 82 | + | 13 market regulation, the Electing Provider shall be subject to | |
| 83 | + | 14 the jurisdiction of the Commission to the extent expressly | |
| 84 | + | 15 provided in this Section. | |
| 85 | + | 16 (c) Competitive classification. Market regulation shall be | |
| 86 | + | 17 available for competitive retail telecommunications services | |
| 87 | + | 18 as provided in this subsection. | |
| 88 | + | 19 (1) For geographic areas in which telecommunications | |
| 89 | + | 20 services provided by the Electing Provider were classified | |
| 90 | + | 21 as competitive either through legislative action or a | |
| 91 | + | 22 tariff filing pursuant to Section 13-502 prior to January | |
| 92 | + | 23 1, 2010, and that are included in the Electing Provider's | |
| 93 | + | 24 notice of election pursuant to subsection (b) of this | |
| 94 | + | 25 Section, such services, and all recurring and nonrecurring | |
| 95 | + | 26 charges associated with, related to or used in connection | |
| 143 | 96 | ||
| 144 | 97 | ||
| 145 | - | for that area is also being offered by an Electing | |
| 146 | - | Provider for some identifiable class or group of customers | |
| 147 | - | in an exchange, group of exchanges, or some other clearly | |
| 148 | - | defined geographical area, the service offered by a | |
| 149 | - | carrier that is not an Electing Provider or the incumbent | |
| 150 | - | local exchange carrier for that area shall be classified | |
| 151 | - | as competitive without further Commission review. | |
| 152 | - | (6) Notwithstanding any other provision of this Act, | |
| 153 | - | retail telecommunications services classified as | |
| 154 | - | competitive pursuant to Section 13-502 or subdivision | |
| 155 | - | (c)(5) of this Section shall have their rates, terms, and | |
| 156 | - | conditions solely determined and regulated pursuant to the | |
| 157 | - | terms of this Section in the same manner and to the same | |
| 158 | - | extent as the competitive retail telecommunications | |
| 159 | - | services of an Electing Provider, except that subsections | |
| 160 | - | (d), (g), and (j) of this Section shall not apply to a | |
| 161 | - | carrier that is not an Electing Provider or to the | |
| 162 | - | competitive telecommunications services of a carrier that | |
| 163 | - | is not an Electing Provider. The access services of a | |
| 164 | - | carrier that is not an Electing Provider shall remain | |
| 165 | - | subject to Section 13-900.2. The requirements in | |
| 166 | - | subdivision (e)(3) of this Section shall not apply to | |
| 167 | - | retail telecommunications services classified as | |
| 168 | - | competitive pursuant to Section 13-502 or subdivision | |
| 169 | - | (c)(5) of this Section, except that, upon request from the | |
| 170 | - | Commission, the telecommunications carrier providing | |
| 171 | 98 | ||
| 172 | 99 | ||
| 173 | - | competitive retail telecommunications services shall | |
| 174 | - | provide a report showing the number of credits and | |
| 175 | - | exemptions for the requested time period. | |
| 176 | - | (d) Consumer choice safe harbor options. | |
| 177 | - | (1) Subject to subdivision (d)(8) of this Section, an | |
| 178 | - | Electing Provider in each of the MSA or Exchange areas | |
| 179 | - | classified as competitive pursuant to subdivision (c)(1) | |
| 180 | - | or (c)(2) of this Section shall offer to all residential | |
| 181 | - | customers who choose to subscribe the following optional | |
| 182 | - | packages of services priced at the same rate levels in | |
| 183 | - | effect on January 1, 2010: | |
| 184 | - | (A) A basic package, which shall consist of a | |
| 185 | - | stand-alone residential network access line and 30 | |
| 186 | - | local calls. If the Electing Provider offers a | |
| 187 | - | stand-alone residential access line and local usage on | |
| 188 | - | a per call basis, the price for the basic package shall | |
| 189 | - | be the Electing Provider's applicable price in effect | |
| 190 | - | on January 1, 2010 for the sum of a residential access | |
| 191 | - | line and 30 local calls, additional calls over 30 | |
| 192 | - | calls shall be provided at the current per call rate. | |
| 193 | - | However, this basic package is not required if | |
| 194 | - | stand-alone residential network access lines or | |
| 195 | - | per-call local usage are not offered by the Electing | |
| 196 | - | Provider in the geographic area on January 1, 2010 or | |
| 197 | - | if the Electing Provider has not increased its | |
| 198 | - | stand-alone network access line and local usage rates, | |
| 100 | + | ||
| 101 | + | HB4634 Enrolled - 3 - LRB103 36124 LNS 66215 b | |
| 199 | 102 | ||
| 200 | 103 | ||
| 201 | - | including Extended Area Service rates, since January | |
| 202 | - | 1, 2010. | |
| 203 | - | (B) An extra package, which shall consist of | |
| 204 | - | residential basic local exchange network access line | |
| 205 | - | and unlimited local calls. The price for the extra | |
| 206 | - | package shall be the Electing Provider's applicable | |
| 207 | - | price in effect on January 1, 2010 for a residential | |
| 208 | - | access line with unlimited local calls. | |
| 209 | - | (C) A plus package, which shall consist of | |
| 210 | - | residential basic local exchange network access line, | |
| 211 | - | unlimited local calls, and the customer's choice of 2 | |
| 212 | - | vertical services offered by the Electing Provider. | |
| 213 | - | The term "vertical services" as used in this | |
| 214 | - | subsection, includes, but is not limited to, call | |
| 215 | - | waiting, call forwarding, 3-way calling, caller ID, | |
| 216 | - | call tracing, automatic callback, repeat dialing, and | |
| 217 | - | voicemail. The price for the plus package shall be the | |
| 218 | - | Electing Provider's applicable price in effect on | |
| 219 | - | January 1, 2010 for the sum of a residential access | |
| 220 | - | line with unlimited local calls and 2 times the | |
| 221 | - | average price for the vertical features included in | |
| 222 | - | the package. | |
| 223 | - | (2) Subject to subdivision (d)(8) of this Section, for | |
| 224 | - | those geographic areas in which local exchange | |
| 225 | - | telecommunications services were classified as competitive | |
| 226 | - | on the effective date of this amendatory Act of the 96th | |
| 104 | + | HB4634 Enrolled- 4 -LRB103 36124 LNS 66215 b HB4634 Enrolled - 4 - LRB103 36124 LNS 66215 b | |
| 105 | + | HB4634 Enrolled - 4 - LRB103 36124 LNS 66215 b | |
| 106 | + | 1 with such services, shall be classified as competitive | |
| 107 | + | 2 without further Commission review. For services classified | |
| 108 | + | 3 as competitive pursuant to this subsection, the | |
| 109 | + | 4 requirements or conditions in any order or decision | |
| 110 | + | 5 rendered by the Commission pursuant to Section 13-502 | |
| 111 | + | 6 prior to the effective date of this amendatory Act of the | |
| 112 | + | 7 96th General Assembly, except for the commitments made by | |
| 113 | + | 8 the Electing Provider in such order or decision concerning | |
| 114 | + | 9 the optional packages required in subsection (d) of this | |
| 115 | + | 10 Section and basic local exchange service as defined in | |
| 116 | + | 11 this Section, shall no longer be in effect and no | |
| 117 | + | 12 Commission investigation, review, or proceeding under | |
| 118 | + | 13 Section 13-502 shall be continued, conducted, or | |
| 119 | + | 14 maintained with respect to such services, charges, | |
| 120 | + | 15 requirements, or conditions. If an Electing Provider has | |
| 121 | + | 16 ceased providing optional packages to customers pursuant | |
| 122 | + | 17 to subdivision (d)(8) of this Section, the commitments | |
| 123 | + | 18 made by the Electing Provider in such order or decision | |
| 124 | + | 19 concerning the optional packages under subsection (d) of | |
| 125 | + | 20 this Section shall no longer be in effect and no | |
| 126 | + | 21 Commission investigation, review, or proceeding under | |
| 127 | + | 22 Section 13-502 shall be continued, conducted, or | |
| 128 | + | 23 maintained with respect to such packages. | |
| 129 | + | 24 (2) For those geographic areas in which residential | |
| 130 | + | 25 local exchange telecommunications services have not been | |
| 131 | + | 26 classified as competitive as of the effective date of this | |
| 227 | 132 | ||
| 228 | 133 | ||
| 229 | - | General Assembly, an Electing Provider in each such MSA or | |
| 230 | - | Exchange area shall be subject to the same terms and | |
| 231 | - | conditions as provided in commitments made by the Electing | |
| 232 | - | Provider in connection with such previous competitive | |
| 233 | - | classifications, which shall apply with equal force under | |
| 234 | - | this Section, except as follows: (i) the limits on price | |
| 235 | - | increases on the optional packages required by this | |
| 236 | - | Section shall be extended consistent with subsection | |
| 237 | - | (d)(1) of this Section and (ii) the price for the extra | |
| 238 | - | package required by subsection (d)(1)(B) shall be reduced | |
| 239 | - | by one dollar from the price in effect on January 1, 2010. | |
| 240 | - | In addition, if an Electing Provider obtains a competitive | |
| 241 | - | classification pursuant to subsection (c)(1) and (c)(2), | |
| 242 | - | the price for the optional packages shall be determined in | |
| 243 | - | such area in compliance with subsection (d)(1), except the | |
| 244 | - | price for the plus package required by subsection (d)(1) | |
| 245 | - | (C) shall be the lower of the price for such area or the | |
| 246 | - | price of the plus package in effect on January 1, 2010 for | |
| 247 | - | areas classified as competitive pursuant to subsection | |
| 248 | - | (c)(1). | |
| 249 | - | (3) To the extent that the requirements in Section | |
| 250 | - | 13-518 applied to a telecommunications carrier prior to | |
| 251 | - | the effective date of this Section and that | |
| 252 | - | telecommunications carrier becomes an Electing Provider in | |
| 253 | - | accordance with the provisions of this Section, the | |
| 254 | - | requirements in Section 13-518 shall cease to apply to | |
| 255 | 134 | ||
| 256 | 135 | ||
| 257 | - | that Electing Provider in those geographic areas included | |
| 258 | - | in the Electing Provider's notice of election pursuant to | |
| 259 | - | subsection (b) of this Section. | |
| 260 | - | (4) Subject to subdivision (d)(8) of this Section, an | |
| 261 | - | Electing Provider shall make the optional packages | |
| 262 | - | required by this subsection and stand-alone residential | |
| 263 | - | network access lines and local usage, where offered, | |
| 264 | - | readily available to the public by providing information, | |
| 265 | - | in a clear manner, to residential customers. Information | |
| 266 | - | shall be made available on a website, and an Electing | |
| 267 | - | Provider shall provide notification to its customers every | |
| 268 | - | 6 months, provided that notification may consist of a bill | |
| 269 | - | page message that provides an objective description of the | |
| 270 | - | safe harbor options that includes a telephone number and | |
| 271 | - | website address where the customer may obtain additional | |
| 272 | - | information about the packages from the Electing Provider. | |
| 273 | - | The optional packages shall be offered on a monthly basis | |
| 274 | - | with no term of service requirement. An Electing Provider | |
| 275 | - | shall allow online electronic ordering of the optional | |
| 276 | - | packages and stand-alone residential network access lines | |
| 277 | - | and local usage, where offered, on its website in a manner | |
| 278 | - | similar to the online electronic ordering of its other | |
| 279 | - | residential services. | |
| 280 | - | (5) Subject to subdivision (d)(8) of this Section, an | |
| 281 | - | Electing Provider shall comply with the Commission's | |
| 282 | - | existing rules, regulations, and notices in Title 83, Part | |
| 136 | + | ||
| 137 | + | HB4634 Enrolled - 4 - LRB103 36124 LNS 66215 b | |
| 283 | 138 | ||
| 284 | 139 | ||
| 285 | - | 735 of the Illinois Administrative Code when offering or | |
| 286 | - | providing the optional packages required by this | |
| 287 | - | subsection (d) and stand-alone residential network access | |
| 288 | - | lines. | |
| 289 | - | (6) Subject to subdivision (d)(8) of this Section, an | |
| 290 | - | Electing Provider shall provide to the Commission | |
| 291 | - | semi-annual subscribership reports as of June 30 and | |
| 292 | - | December 31 that contain the number of its customers | |
| 293 | - | subscribing to each of the consumer choice safe harbor | |
| 294 | - | packages required by subsection (d)(1) of this Section and | |
| 295 | - | the number of its customers subscribing to retail | |
| 296 | - | residential basic local exchange service as defined in | |
| 297 | - | subsection (a)(2) of this Section. The first semi-annual | |
| 298 | - | reports shall be made on April 1, 2011 for December 31, | |
| 299 | - | 2010, and on September 1, 2011 for June 30, 2011, and | |
| 300 | - | semi-annually on April 1 and September 1 thereafter. Such | |
| 301 | - | subscribership information shall be accorded confidential | |
| 302 | - | and proprietary treatment upon request by the Electing | |
| 303 | - | Provider. | |
| 304 | - | (7) The Commission shall have the power, after notice | |
| 305 | - | and hearing as provided in this Article, upon complaint or | |
| 306 | - | upon its own motion, to take corrective action if the | |
| 307 | - | requirements of this Section are not complied with by an | |
| 308 | - | Electing Provider. | |
| 309 | - | (8) On and after the effective date of this amendatory | |
| 310 | - | Act of the 99th General Assembly, an Electing Provider | |
| 140 | + | HB4634 Enrolled- 5 -LRB103 36124 LNS 66215 b HB4634 Enrolled - 5 - LRB103 36124 LNS 66215 b | |
| 141 | + | HB4634 Enrolled - 5 - LRB103 36124 LNS 66215 b | |
| 142 | + | 1 amendatory Act of the 96th General Assembly, all | |
| 143 | + | 2 telecommunications services provided to residential and | |
| 144 | + | 3 business end users by an Electing Provider in the | |
| 145 | + | 4 geographic area that is included in its notice of election | |
| 146 | + | 5 pursuant to subsection (b) shall be classified as | |
| 147 | + | 6 competitive for purposes of this Article without further | |
| 148 | + | 7 Commission review. | |
| 149 | + | 8 (3) If an Electing Provider was previously subject to | |
| 150 | + | 9 alternative regulation pursuant to Section 13-506.1 of | |
| 151 | + | 10 this Article, the alternative regulation plan shall | |
| 152 | + | 11 terminate in whole for all services subject to that plan | |
| 153 | + | 12 and be of no force or effect, without further Commission | |
| 154 | + | 13 review or action, when the Electing Provider's residential | |
| 155 | + | 14 local exchange telecommunications service in each MSA in | |
| 156 | + | 15 its telecommunications service area in the State has been | |
| 157 | + | 16 classified as competitive pursuant to either subdivision | |
| 158 | + | 17 (c)(1) or (c)(2) of this Section. | |
| 159 | + | 18 (4) The service packages described in Section 13-518 | |
| 160 | + | 19 shall be classified as competitive for purposes of this | |
| 161 | + | 20 Section if offered by an Electing Provider in a geographic | |
| 162 | + | 21 area in which local exchange telecommunications service | |
| 163 | + | 22 has been classified as competitive pursuant to either | |
| 164 | + | 23 subdivision (c)(1) or (c)(2) of this Section. | |
| 165 | + | 24 (5) Where a service, or its functional equivalent, or | |
| 166 | + | 25 a substitute service offered by a carrier that is not an | |
| 167 | + | 26 Electing Provider or the incumbent local exchange carrier | |
| 311 | 168 | ||
| 312 | 169 | ||
| 313 | - | shall continue to offer and provide the optional packages | |
| 314 | - | described in this subsection (d) to existing customers and | |
| 315 | - | new customers. On and after July 1, 2017, an Electing | |
| 316 | - | Provider may immediately stop offering the optional | |
| 317 | - | packages described in this subsection (d) and, upon | |
| 318 | - | providing two notices to affected customers and to the | |
| 319 | - | Commission, may stop providing the optional packages | |
| 320 | - | described in this subsection (d) to all customers who | |
| 321 | - | subscribe to one of the optional packages. The first | |
| 322 | - | notice shall be provided at least 90 days before the date | |
| 323 | - | upon which the Electing Provider intends to stop providing | |
| 324 | - | the optional packages, and the second notice must be | |
| 325 | - | provided at least 30 days before that date. The first | |
| 326 | - | notice shall not be provided prior to July 1, 2017. Each | |
| 327 | - | notice must identify the date on which the Electing | |
| 328 | - | Provider intends to stop providing the optional packages, | |
| 329 | - | at least one alternative service available to the | |
| 330 | - | customer, and a telephone number by which the customer may | |
| 331 | - | contact a service representative of the Electing Provider. | |
| 332 | - | After July 1, 2017 with respect to new customers, and upon | |
| 333 | - | the expiration of the second notice period with respect to | |
| 334 | - | customers who were subscribing to one of the optional | |
| 335 | - | packages, subdivisions (d)(1), (d)(2), (d)(4), (d)(5), | |
| 336 | - | (d)(6), and (d)(7) of this Section shall not apply to the | |
| 337 | - | Electing Provider. Notwithstanding any other provision of | |
| 338 | - | this Article, an Electing Provider that has ceased | |
| 339 | 170 | ||
| 340 | 171 | ||
| 341 | - | providing the optional packages under this subdivision | |
| 342 | - | (d)(8) is not subject to Section 13-301(1)(c) of this Act. | |
| 343 | - | Notwithstanding any other provision of this Act, and | |
| 344 | - | subject to subdivision (d)(7) of this Section, the | |
| 345 | - | Commission's authority over the discontinuance of the | |
| 346 | - | optional packages described in this subsection (d) by an | |
| 347 | - | Electing Provider shall be governed solely by this | |
| 348 | - | subsection (d)(8). | |
| 349 | - | (e) Service quality and customer credits for basic local | |
| 350 | - | exchange service. | |
| 351 | - | (1) An Electing Provider shall meet the following | |
| 352 | - | service quality standards in providing basic local | |
| 353 | - | exchange service, which for purposes of this subsection | |
| 354 | - | (e), includes both basic local exchange service and any | |
| 355 | - | consumer choice safe harbor options that may be required | |
| 356 | - | by subsection (d) of this Section. | |
| 357 | - | (A) Install basic local exchange service within 5 | |
| 358 | - | business days after receipt of an order from the | |
| 359 | - | customer unless the customer requests an installation | |
| 360 | - | date that is beyond 5 business days after placing the | |
| 361 | - | order for basic service and to inform the customer of | |
| 362 | - | the Electing Provider's duty to install service within | |
| 363 | - | this timeframe. If installation of service is | |
| 364 | - | requested on or by a date more than 5 business days in | |
| 365 | - | the future, the Electing Provider shall install | |
| 366 | - | service by the date requested. | |
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| 369 | - | (B) Restore basic local exchange service for the | |
| 370 | - | customer within 30 hours after receiving notice that | |
| 371 | - | the customer is out of service. | |
| 372 | - | (C) Keep all repair and installation appointments | |
| 373 | - | for basic local exchange service if a customer | |
| 374 | - | premises visit requires a customer to be present. The | |
| 375 | - | appointment window shall be either a specific time or, | |
| 376 | - | at a maximum, a 4-hour time block during evening, | |
| 377 | - | weekend, and normal business hours. | |
| 378 | - | (D) Inform a customer when a repair or | |
| 379 | - | installation appointment requires the customer to be | |
| 380 | - | present. | |
| 381 | - | (2) Customers shall be credited by the Electing | |
| 382 | - | Provider for violations of basic local exchange service | |
| 383 | - | quality standards described in subdivision (e)(1) of this | |
| 384 | - | Section. The credits shall be applied automatically on the | |
| 385 | - | statement issued to the customer for the next monthly | |
| 386 | - | billing cycle following the violation or following the | |
| 387 | - | discovery of the violation. The next monthly billing cycle | |
| 388 | - | following the violation or the discovery of the violation | |
| 389 | - | means the billing cycle immediately following the billing | |
| 390 | - | cycle in process at the time of the violation or discovery | |
| 391 | - | of the violation, provided the total time between the | |
| 392 | - | violation or discovery of the violation and the issuance | |
| 393 | - | of the credit shall not exceed 60 calendar days. The | |
| 394 | - | Electing Provider is responsible for providing the credits | |
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| 178 | + | 1 for that area is also being offered by an Electing | |
| 179 | + | 2 Provider for some identifiable class or group of customers | |
| 180 | + | 3 in an exchange, group of exchanges, or some other clearly | |
| 181 | + | 4 defined geographical area, the service offered by a | |
| 182 | + | 5 carrier that is not an Electing Provider or the incumbent | |
| 183 | + | 6 local exchange carrier for that area shall be classified | |
| 184 | + | 7 as competitive without further Commission review. | |
| 185 | + | 8 (6) Notwithstanding any other provision of this Act, | |
| 186 | + | 9 retail telecommunications services classified as | |
| 187 | + | 10 competitive pursuant to Section 13-502 or subdivision | |
| 188 | + | 11 (c)(5) of this Section shall have their rates, terms, and | |
| 189 | + | 12 conditions solely determined and regulated pursuant to the | |
| 190 | + | 13 terms of this Section in the same manner and to the same | |
| 191 | + | 14 extent as the competitive retail telecommunications | |
| 192 | + | 15 services of an Electing Provider, except that subsections | |
| 193 | + | 16 (d), (g), and (j) of this Section shall not apply to a | |
| 194 | + | 17 carrier that is not an Electing Provider or to the | |
| 195 | + | 18 competitive telecommunications services of a carrier that | |
| 196 | + | 19 is not an Electing Provider. The access services of a | |
| 197 | + | 20 carrier that is not an Electing Provider shall remain | |
| 198 | + | 21 subject to Section 13-900.2. The requirements in | |
| 199 | + | 22 subdivision (e)(3) of this Section shall not apply to | |
| 200 | + | 23 retail telecommunications services classified as | |
| 201 | + | 24 competitive pursuant to Section 13-502 or subdivision | |
| 202 | + | 25 (c)(5) of this Section, except that, upon request from the | |
| 203 | + | 26 Commission, the telecommunications carrier providing | |
| 395 | 204 | ||
| 396 | 205 | ||
| 397 | - | and the customer is under no obligation to request such | |
| 398 | - | credits. The following credits shall apply: | |
| 399 | - | (A) If an Electing Provider fails to repair an | |
| 400 | - | out-of-service condition for basic local exchange | |
| 401 | - | service within 30 hours, the Electing Provider shall | |
| 402 | - | provide a credit to the customer. If the service | |
| 403 | - | disruption is for more than 30 hours, but not more than | |
| 404 | - | 48 hours, the credit must be equal to a pro-rata | |
| 405 | - | portion of the monthly recurring charges for all basic | |
| 406 | - | local exchange services disrupted. If the service | |
| 407 | - | disruption is for more than 48 hours, but not more than | |
| 408 | - | 72 hours, the credit must be equal to at least 33% of | |
| 409 | - | one month's recurring charges for all local services | |
| 410 | - | disrupted. If the service disruption is for more than | |
| 411 | - | 72 hours, but not more than 96 hours, the credit must | |
| 412 | - | be equal to at least 67% of one month's recurring | |
| 413 | - | charges for all basic local exchange services | |
| 414 | - | disrupted. If the service disruption is for more than | |
| 415 | - | 96 hours, but not more than 120 hours, the credit must | |
| 416 | - | be equal to one month's recurring charges for all | |
| 417 | - | basic local exchange services disrupted. For each day | |
| 418 | - | or portion thereof that the service disruption | |
| 419 | - | continues beyond the initial 120-hour period, the | |
| 420 | - | Electing Provider shall also provide an additional | |
| 421 | - | credit of $20 per calendar day. | |
| 422 | - | (B) If an Electing Provider fails to install basic | |
| 423 | 206 | ||
| 424 | 207 | ||
| 425 | - | local exchange service as required under subdivision | |
| 426 | - | (e)(1) of this Section, the Electing Provider shall | |
| 427 | - | waive 50% of any installation charges, or in the | |
| 428 | - | absence of an installation charge or where | |
| 429 | - | installation is pursuant to the Link Up program, the | |
| 430 | - | Electing Provider shall provide a credit of $25. If an | |
| 431 | - | Electing Provider fails to install service within 10 | |
| 432 | - | business days after the service application is placed, | |
| 433 | - | or fails to install service within 5 business days | |
| 434 | - | after the customer's requested installation date, if | |
| 435 | - | the requested date was more than 5 business days after | |
| 436 | - | the date of the order, the Electing Provider shall | |
| 437 | - | waive 100% of the installation charge, or in the | |
| 438 | - | absence of an installation charge or where | |
| 439 | - | installation is provided pursuant to the Link Up | |
| 440 | - | program, the Electing Provider shall provide a credit | |
| 441 | - | of $50. For each day that the failure to install | |
| 442 | - | service continues beyond the initial 10 business days, | |
| 443 | - | or beyond 5 business days after the customer's | |
| 444 | - | requested installation date, if the requested date was | |
| 445 | - | more than 5 business days after the date of the order, | |
| 446 | - | the Electing Provider shall also provide an additional | |
| 447 | - | credit of $20 per calendar day until the basic local | |
| 448 | - | exchange service is installed. | |
| 449 | - | (C) If an Electing Provider fails to keep a | |
| 450 | - | scheduled repair or installation appointment when a | |
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| 451 | 210 | ||
| 452 | 211 | ||
| 453 | - | customer premises visit requires a customer to be | |
| 454 | - | present as required under subdivision (e)(1) of this | |
| 455 | - | Section, the Electing Provider shall credit the | |
| 456 | - | customer $25 per missed appointment. A credit required | |
| 457 | - | by this subdivision does not apply when the Electing | |
| 458 | - | Provider provides the customer notice of its inability | |
| 459 | - | to keep the appointment no later than 8:00 pm of the | |
| 460 | - | day prior to the scheduled date of the appointment. | |
| 461 | - | (D) Credits required by this subsection do not | |
| 462 | - | apply if the violation of a service quality standard: | |
| 463 | - | (i) occurs as a result of a negligent or | |
| 464 | - | willful act on the part of the customer; | |
| 465 | - | (ii) occurs as a result of a malfunction of | |
| 466 | - | customer-owned telephone equipment or inside | |
| 467 | - | wiring; | |
| 468 | - | (iii) occurs as a result of, or is extended | |
| 469 | - | by, an emergency situation as defined in 83 Ill. | |
| 470 | - | Adm. Code 732.10; | |
| 471 | - | (iv) is extended by the Electing Provider's | |
| 472 | - | inability to gain access to the customer's | |
| 473 | - | premises due to the customer missing an | |
| 474 | - | appointment, provided that the violation is not | |
| 475 | - | further extended by the Electing Provider; | |
| 476 | - | (v) occurs as a result of a customer request | |
| 477 | - | to change the scheduled appointment, provided that | |
| 478 | - | the violation is not further extended by the | |
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| 214 | + | 1 competitive retail telecommunications services shall | |
| 215 | + | 2 provide a report showing the number of credits and | |
| 216 | + | 3 exemptions for the requested time period. | |
| 217 | + | 4 (d) Consumer choice safe harbor options. | |
| 218 | + | 5 (1) Subject to subdivision (d)(8) of this Section, an | |
| 219 | + | 6 Electing Provider in each of the MSA or Exchange areas | |
| 220 | + | 7 classified as competitive pursuant to subdivision (c)(1) | |
| 221 | + | 8 or (c)(2) of this Section shall offer to all residential | |
| 222 | + | 9 customers who choose to subscribe the following optional | |
| 223 | + | 10 packages of services priced at the same rate levels in | |
| 224 | + | 11 effect on January 1, 2010: | |
| 225 | + | 12 (A) A basic package, which shall consist of a | |
| 226 | + | 13 stand-alone residential network access line and 30 | |
| 227 | + | 14 local calls. If the Electing Provider offers a | |
| 228 | + | 15 stand-alone residential access line and local usage on | |
| 229 | + | 16 a per call basis, the price for the basic package shall | |
| 230 | + | 17 be the Electing Provider's applicable price in effect | |
| 231 | + | 18 on January 1, 2010 for the sum of a residential access | |
| 232 | + | 19 line and 30 local calls, additional calls over 30 | |
| 233 | + | 20 calls shall be provided at the current per call rate. | |
| 234 | + | 21 However, this basic package is not required if | |
| 235 | + | 22 stand-alone residential network access lines or | |
| 236 | + | 23 per-call local usage are not offered by the Electing | |
| 237 | + | 24 Provider in the geographic area on January 1, 2010 or | |
| 238 | + | 25 if the Electing Provider has not increased its | |
| 239 | + | 26 stand-alone network access line and local usage rates, | |
| 479 | 240 | ||
| 480 | 241 | ||
| 481 | - | Electing Provider; | |
| 482 | - | (vi) occurs as a result of an Electing | |
| 483 | - | Provider's right to refuse service to a customer | |
| 484 | - | as provided in Commission rules; or | |
| 485 | - | (vii) occurs as a result of a lack of | |
| 486 | - | facilities where a customer requests service at a | |
| 487 | - | geographically remote location, where a customer | |
| 488 | - | requests service in a geographic area where the | |
| 489 | - | Electing Provider is not currently offering | |
| 490 | - | service, or where there are insufficient | |
| 491 | - | facilities to meet the customer's request for | |
| 492 | - | service, subject to an Electing Provider's | |
| 493 | - | obligation for reasonable facilities planning. | |
| 494 | - | (3) Each Electing Provider shall provide to the | |
| 495 | - | Commission on a quarterly basis and in a form suitable for | |
| 496 | - | posting on the Commission's website in conformance with | |
| 497 | - | the rules adopted by the Commission and in effect on April | |
| 498 | - | 1, 2010, a public report that includes the following data | |
| 499 | - | for basic local exchange service quality of service: | |
| 500 | - | (A) With regard to credits due in accordance with | |
| 501 | - | subdivision (e)(2)(A) as a result of out-of-service | |
| 502 | - | conditions lasting more than 30 hours: | |
| 503 | - | (i) the total dollar amount of any customer | |
| 504 | - | credits paid; | |
| 505 | - | (ii) the number of credits issued for repairs | |
| 506 | - | between 30 and 48 hours; | |
| 507 | 242 | ||
| 508 | 243 | ||
| 509 | - | (iii) the number of credits issued for repairs | |
| 510 | - | between 49 and 72 hours; | |
| 511 | - | (iv) the number of credits issued for repairs | |
| 512 | - | between 73 and 96 hours; | |
| 513 | - | (v) the number of credits used for repairs | |
| 514 | - | between 97 and 120 hours; | |
| 515 | - | (vi) the number of credits issued for repairs | |
| 516 | - | greater than 120 hours; and | |
| 517 | - | (vii) the number of exemptions claimed for | |
| 518 | - | each of the categories identified in subdivision | |
| 519 | - | (e)(2)(D). | |
| 520 | - | (B) With regard to credits due in accordance with | |
| 521 | - | subdivision (e)(2)(B) as a result of failure to | |
| 522 | - | install basic local exchange service: | |
| 523 | - | (i) the total dollar amount of any customer | |
| 524 | - | credits paid; | |
| 525 | - | (ii) the number of installations after 5 | |
| 526 | - | business days; | |
| 527 | - | (iii) the number of installations after 10 | |
| 528 | - | business days; | |
| 529 | - | (iv) the number of installations after 11 | |
| 530 | - | business days; and | |
| 531 | - | (v) the number of exemptions claimed for each | |
| 532 | - | of the categories identified in subdivision | |
| 533 | - | (e)(2)(D). | |
| 534 | - | (C) With regard to credits due in accordance with | |
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| 536 | 247 | ||
| 537 | - | subdivision (e)(2)(C) as a result of missed | |
| 538 | - | appointments: | |
| 539 | - | (i) the total dollar amount of any customer | |
| 540 | - | credits paid; | |
| 541 | - | (ii) the number of any customers receiving | |
| 542 | - | credits; and | |
| 543 | - | (iii) the number of exemptions claimed for | |
| 544 | - | each of the categories identified in subdivision | |
| 545 | - | (e)(2)(D). | |
| 546 | - | (D) The Electing Provider's annual report required | |
| 547 | - | by this subsection shall also include, for | |
| 548 | - | informational reporting, the performance data | |
| 549 | - | described in subdivisions (e)(2)(A), (e)(2)(B), and | |
| 550 | - | (e)(2)(C), and trouble reports per 100 access lines | |
| 551 | - | calculated using the Commission's existing applicable | |
| 552 | - | rules and regulations for such measures, including the | |
| 553 | - | requirements for service standards established in this | |
| 554 | - | Section. | |
| 555 | - | (4) It is the intent of the General Assembly that the | |
| 556 | - | service quality rules and customer credits in this | |
| 557 | - | subsection (e) of this Section and other enforcement | |
| 558 | - | mechanisms, including fines and penalties authorized by | |
| 559 | - | Section 13-305, shall apply on a nondiscriminatory basis | |
| 560 | - | to all Electing Providers. Accordingly, notwithstanding | |
| 561 | - | any provision of any service quality rules promulgated by | |
| 562 | - | the Commission, any alternative regulation plan adopted by | |
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| 250 | + | 1 including Extended Area Service rates, since January | |
| 251 | + | 2 1, 2010. | |
| 252 | + | 3 (B) An extra package, which shall consist of | |
| 253 | + | 4 residential basic local exchange network access line | |
| 254 | + | 5 and unlimited local calls. The price for the extra | |
| 255 | + | 6 package shall be the Electing Provider's applicable | |
| 256 | + | 7 price in effect on January 1, 2010 for a residential | |
| 257 | + | 8 access line with unlimited local calls. | |
| 258 | + | 9 (C) A plus package, which shall consist of | |
| 259 | + | 10 residential basic local exchange network access line, | |
| 260 | + | 11 unlimited local calls, and the customer's choice of 2 | |
| 261 | + | 12 vertical services offered by the Electing Provider. | |
| 262 | + | 13 The term "vertical services" as used in this | |
| 263 | + | 14 subsection, includes, but is not limited to, call | |
| 264 | + | 15 waiting, call forwarding, 3-way calling, caller ID, | |
| 265 | + | 16 call tracing, automatic callback, repeat dialing, and | |
| 266 | + | 17 voicemail. The price for the plus package shall be the | |
| 267 | + | 18 Electing Provider's applicable price in effect on | |
| 268 | + | 19 January 1, 2010 for the sum of a residential access | |
| 269 | + | 20 line with unlimited local calls and 2 times the | |
| 270 | + | 21 average price for the vertical features included in | |
| 271 | + | 22 the package. | |
| 272 | + | 23 (2) Subject to subdivision (d)(8) of this Section, for | |
| 273 | + | 24 those geographic areas in which local exchange | |
| 274 | + | 25 telecommunications services were classified as competitive | |
| 275 | + | 26 on the effective date of this amendatory Act of the 96th | |
| 563 | 276 | ||
| 564 | 277 | ||
| 565 | - | the Commission, or any other order of the Commission, any | |
| 566 | - | Electing Provider that is subject to any other order of | |
| 567 | - | the Commission and that violates or fails to comply with | |
| 568 | - | the service quality standards promulgated pursuant to this | |
| 569 | - | subsection (e) or any other order of the Commission shall | |
| 570 | - | not be subject to any fines, penalties, customer credits, | |
| 571 | - | or enforcement mechanisms other than such fines or | |
| 572 | - | penalties or customer credits as may be imposed by the | |
| 573 | - | Commission in accordance with the provisions of this | |
| 574 | - | subsection (e) and Section 13-305, which are to be | |
| 575 | - | generally applicable to all Electing Providers. The amount | |
| 576 | - | of any fines or penalties imposed by the Commission for | |
| 577 | - | failure to comply with the requirements of this subsection | |
| 578 | - | (e) shall be an appropriate amount, taking into account, | |
| 579 | - | at a minimum, the Electing Provider's gross annual | |
| 580 | - | intrastate revenue; the frequency, duration, and | |
| 581 | - | recurrence of the violation; and the relative harm caused | |
| 582 | - | to the affected customers or other users of the network. | |
| 583 | - | In imposing fines and penalties, the Commission shall take | |
| 584 | - | into account compensation or credits paid by the Electing | |
| 585 | - | Provider to its customers pursuant to this subsection (e) | |
| 586 | - | in compensation for any violation found pursuant to this | |
| 587 | - | subsection (e), and in any event the fine or penalty shall | |
| 588 | - | not exceed an amount equal to the maximum amount of a civil | |
| 589 | - | penalty that may be imposed under Section 13-305. | |
| 590 | - | (5) An Electing Provider in each of the MSA or | |
| 591 | 278 | ||
| 592 | 279 | ||
| 593 | - | Exchange areas classified as competitive pursuant to | |
| 594 | - | subsection (c) of this Section shall fulfill the | |
| 595 | - | requirements in subdivision (e)(3) of this Section for 3 | |
| 596 | - | years after its notice of election becomes effective. | |
| 597 | - | After such 3 years, the requirements in subdivision (e)(3) | |
| 598 | - | of this Section shall not apply to such Electing Provider, | |
| 599 | - | except that, upon request from the Commission, the | |
| 600 | - | Electing Provider shall provide a report showing the | |
| 601 | - | number of credits and exemptions for the requested time | |
| 602 | - | period. | |
| 603 | - | (f) Commission jurisdiction over competitive retail | |
| 604 | - | telecommunications services. Except as otherwise expressly | |
| 605 | - | stated in this Section, the Commission shall thereafter have | |
| 606 | - | no jurisdiction or authority over any aspect of competitive | |
| 607 | - | retail telecommunications service of an Electing Provider in | |
| 608 | - | those geographic areas included in the Electing Provider's | |
| 609 | - | notice of election pursuant to subsection (b) of this Section | |
| 610 | - | or of a retail telecommunications service classified as | |
| 611 | - | competitive pursuant to Section 13-502 or subdivision (c)(5) | |
| 612 | - | of this Section, heretofore subject to the jurisdiction of the | |
| 613 | - | Commission, including but not limited to, any requirements of | |
| 614 | - | this Article related to the terms, conditions, rates, quality | |
| 615 | - | of service, availability, classification or any other aspect | |
| 616 | - | of any competitive retail telecommunications services. No | |
| 617 | - | telecommunications carrier shall commit any unfair or | |
| 618 | - | deceptive act or practice in connection with any aspect of the | |
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| 621 | - | offering or provision of any competitive retail | |
| 622 | - | telecommunications service. Nothing in this Article shall | |
| 623 | - | limit or affect any provisions in the Consumer Fraud and | |
| 624 | - | Deceptive Business Practices Act with respect to any unfair or | |
| 625 | - | deceptive act or practice by a telecommunications carrier. | |
| 626 | - | (g) Commission authority over access services upon | |
| 627 | - | election for market regulation. | |
| 628 | - | (1) As part of its Notice of Election for Market | |
| 629 | - | Regulation, the Electing Provider shall reduce its | |
| 630 | - | intrastate switched access rates to rates no higher than | |
| 631 | - | its interstate switched access rates in 4 installments. | |
| 632 | - | The first reduction must be made 30 days after submission | |
| 633 | - | of its complete application for Notice of Election for | |
| 634 | - | Market Regulation, and the Electing Provider must reduce | |
| 635 | - | its intrastate switched access rates by an amount equal to | |
| 636 | - | 33% of the difference between its current intrastate | |
| 637 | - | switched access rates and its current interstate switched | |
| 638 | - | access rates. The second reduction must be made no later | |
| 639 | - | than one year after the first reduction, and the Electing | |
| 640 | - | Provider must reduce its then current intrastate switched | |
| 641 | - | access rates by an amount equal to 41% of the difference | |
| 642 | - | between its then current intrastate switched access rates | |
| 643 | - | and its then current interstate switched access rates. The | |
| 644 | - | third reduction must be made no later than one year after | |
| 645 | - | the second reduction, and the Electing Provider must | |
| 646 | - | reduce its then current intrastate switched access rates | |
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| 286 | + | 1 General Assembly, an Electing Provider in each such MSA or | |
| 287 | + | 2 Exchange area shall be subject to the same terms and | |
| 288 | + | 3 conditions as provided in commitments made by the Electing | |
| 289 | + | 4 Provider in connection with such previous competitive | |
| 290 | + | 5 classifications, which shall apply with equal force under | |
| 291 | + | 6 this Section, except as follows: (i) the limits on price | |
| 292 | + | 7 increases on the optional packages required by this | |
| 293 | + | 8 Section shall be extended consistent with subsection | |
| 294 | + | 9 (d)(1) of this Section and (ii) the price for the extra | |
| 295 | + | 10 package required by subsection (d)(1)(B) shall be reduced | |
| 296 | + | 11 by one dollar from the price in effect on January 1, 2010. | |
| 297 | + | 12 In addition, if an Electing Provider obtains a competitive | |
| 298 | + | 13 classification pursuant to subsection (c)(1) and (c)(2), | |
| 299 | + | 14 the price for the optional packages shall be determined in | |
| 300 | + | 15 such area in compliance with subsection (d)(1), except the | |
| 301 | + | 16 price for the plus package required by subsection (d)(1) | |
| 302 | + | 17 (C) shall be the lower of the price for such area or the | |
| 303 | + | 18 price of the plus package in effect on January 1, 2010 for | |
| 304 | + | 19 areas classified as competitive pursuant to subsection | |
| 305 | + | 20 (c)(1). | |
| 306 | + | 21 (3) To the extent that the requirements in Section | |
| 307 | + | 22 13-518 applied to a telecommunications carrier prior to | |
| 308 | + | 23 the effective date of this Section and that | |
| 309 | + | 24 telecommunications carrier becomes an Electing Provider in | |
| 310 | + | 25 accordance with the provisions of this Section, the | |
| 311 | + | 26 requirements in Section 13-518 shall cease to apply to | |
| 647 | 312 | ||
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| 649 | - | by an amount equal to 50% of the difference between its | |
| 650 | - | then current intrastate switched access rate and its then | |
| 651 | - | current interstate switched access rates. The fourth | |
| 652 | - | reduction must be made on or before June 30, 2013, and the | |
| 653 | - | Electing Provider must reduce its intrastate switched | |
| 654 | - | access rate to mirror its then current interstate switched | |
| 655 | - | access rates and rate structure. Following the fourth | |
| 656 | - | reduction, each Electing Provider must continue to set its | |
| 657 | - | intrastate switched access rates to mirror its interstate | |
| 658 | - | switched access rates and rate structure. For purposes of | |
| 659 | - | this subsection, the rate for intrastate switched access | |
| 660 | - | service means the composite, per-minute rate for that | |
| 661 | - | service, including all applicable fixed and | |
| 662 | - | traffic-sensitive charges, including, but not limited to, | |
| 663 | - | carrier common line charges. | |
| 664 | - | (2) Nothing in paragraph (1) of this subsection (g) | |
| 665 | - | prohibits an Electing Provider from electing to offer | |
| 666 | - | intrastate switched access service at rates lower than its | |
| 667 | - | interstate switched access rates. | |
| 668 | - | (3) The Commission shall have no authority to order an | |
| 669 | - | Electing Provider to set its rates for intrastate switched | |
| 670 | - | access at a level lower than its interstate switched | |
| 671 | - | access rates. | |
| 672 | - | (4) The Commission's authority under this subsection | |
| 673 | - | (g) shall only apply to Electing Providers under Market | |
| 674 | - | Regulation. The Commission's authority over switched | |
| 675 | 314 | ||
| 676 | 315 | ||
| 677 | - | access services for all other carriers is retained under | |
| 678 | - | Section 13-900.2 of this Act. | |
| 679 | - | (h) Safety of service equipment and facilities. | |
| 680 | - | (1) An Electing Provider shall furnish, provide, and | |
| 681 | - | maintain such service instrumentalities, equipment, and | |
| 682 | - | facilities as shall promote the safety, health, comfort, | |
| 683 | - | and convenience of its patrons, employees, and public and | |
| 684 | - | as shall be in all respects adequate, reliable, and | |
| 685 | - | efficient without discrimination or delay. Every Electing | |
| 686 | - | Provider shall provide service and facilities that are in | |
| 687 | - | all respects environmentally safe. | |
| 688 | - | (2) The Commission is authorized to conduct an | |
| 689 | - | investigation of any Electing Provider or part thereof. | |
| 690 | - | The investigation may examine the reasonableness, | |
| 691 | - | prudence, or efficiency of any aspect of the Electing | |
| 692 | - | Provider's operations or functions that may affect the | |
| 693 | - | adequacy, safety, efficiency, or reliability of | |
| 694 | - | telecommunications service. The Commission may conduct or | |
| 695 | - | order an investigation only when it has reasonable grounds | |
| 696 | - | to believe that the investigation is necessary to assure | |
| 697 | - | that the Electing Provider is providing adequate, | |
| 698 | - | efficient, reliable, and safe service. The Commission | |
| 699 | - | shall, before initiating any such investigation, issue an | |
| 700 | - | order describing the grounds for the investigation and the | |
| 701 | - | appropriate scope and nature of the investigation, which | |
| 702 | - | shall be reasonably related to the grounds relied upon by | |
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| 705 | - | the Commission in its order. | |
| 706 | - | (i) (Blank). | |
| 707 | - | (j) Application of Article VII. The provisions of Sections | |
| 708 | - | 7-101, 7-102, 7-104, 7-204, 7-205, and 7-206 of this Act are | |
| 709 | - | applicable to an Electing Provider offering or providing | |
| 710 | - | retail telecommunications service, and the Commission's | |
| 711 | - | regulation thereof, except that (1) the approval of contracts | |
| 712 | - | and arrangements with affiliated interests required by | |
| 713 | - | paragraph (3) of Section 7-101 shall not apply to such | |
| 714 | - | telecommunications carriers provided that, except as provided | |
| 715 | - | in item (2), those contracts and arrangements shall be filed | |
| 716 | - | with the Commission; (2) affiliated interest contracts or | |
| 717 | - | arrangements entered into by such telecommunications carriers | |
| 718 | - | where the increased obligation thereunder does not exceed the | |
| 719 | - | lesser of $5,000,000 or 5% of such carrier's prior annual | |
| 720 | - | revenue from noncompetitive services are not required to be | |
| 721 | - | filed with the Commission; and (3) any consent and approval of | |
| 722 | - | the Commission required by Section 7-102 is not required for | |
| 723 | - | the sale, lease, assignment, or transfer by any Electing | |
| 724 | - | Provider of any property that is not necessary or useful in the | |
| 725 | - | performance of its duties to the public. | |
| 726 | - | (k) Notwithstanding other provisions of this Section, the | |
| 727 | - | Commission retains its existing authority to enforce the | |
| 728 | - | provisions, conditions, and requirements of the following | |
| 729 | - | Sections of this Article: 13-101, 13-103, 13-201, 13-301, | |
| 730 | - | 13-301.1, 13-301.2, 13-301.3, 13-303, 13-303.5, 13-304, | |
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| 322 | + | 1 that Electing Provider in those geographic areas included | |
| 323 | + | 2 in the Electing Provider's notice of election pursuant to | |
| 324 | + | 3 subsection (b) of this Section. | |
| 325 | + | 4 (4) Subject to subdivision (d)(8) of this Section, an | |
| 326 | + | 5 Electing Provider shall make the optional packages | |
| 327 | + | 6 required by this subsection and stand-alone residential | |
| 328 | + | 7 network access lines and local usage, where offered, | |
| 329 | + | 8 readily available to the public by providing information, | |
| 330 | + | 9 in a clear manner, to residential customers. Information | |
| 331 | + | 10 shall be made available on a website, and an Electing | |
| 332 | + | 11 Provider shall provide notification to its customers every | |
| 333 | + | 12 6 months, provided that notification may consist of a bill | |
| 334 | + | 13 page message that provides an objective description of the | |
| 335 | + | 14 safe harbor options that includes a telephone number and | |
| 336 | + | 15 website address where the customer may obtain additional | |
| 337 | + | 16 information about the packages from the Electing Provider. | |
| 338 | + | 17 The optional packages shall be offered on a monthly basis | |
| 339 | + | 18 with no term of service requirement. An Electing Provider | |
| 340 | + | 19 shall allow online electronic ordering of the optional | |
| 341 | + | 20 packages and stand-alone residential network access lines | |
| 342 | + | 21 and local usage, where offered, on its website in a manner | |
| 343 | + | 22 similar to the online electronic ordering of its other | |
| 344 | + | 23 residential services. | |
| 345 | + | 24 (5) Subject to subdivision (d)(8) of this Section, an | |
| 346 | + | 25 Electing Provider shall comply with the Commission's | |
| 347 | + | 26 existing rules, regulations, and notices in Title 83, Part | |
| 731 | 348 | ||
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| 733 | - | 13-305, 13-401, 13-401.1, 13-402, 13-403, 13-404, 13-404.1, | |
| 734 | - | 13-404.2, 13-405, 13-406, 13-501, 13-501.5, 13-503, 13-505, | |
| 735 | - | 13-509, 13-510, 13-512, 13-513, 13-514, 13-515, 13-516, | |
| 736 | - | 13-519, 13-702, 13-703, 13-704, 13-705, 13-706, 13-707, | |
| 737 | - | 13-709, 13-713, 13-801, 13-802.1, 13-804, 13-900, 13-900.1, | |
| 738 | - | 13-900.2, 13-901, 13-902, and 13-903, which are fully and | |
| 739 | - | equally applicable to Electing Providers and to | |
| 740 | - | telecommunications carriers providing retail | |
| 741 | - | telecommunications service classified as competitive pursuant | |
| 742 | - | to Section 13-502 or subdivision (c)(5) of this Section | |
| 743 | - | subject to the provisions of this Section. On the effective | |
| 744 | - | date of this amendatory Act of the 98th General Assembly, the | |
| 745 | - | following Sections of this Article shall cease to apply to | |
| 746 | - | Electing Providers and to telecommunications carriers | |
| 747 | - | providing retail telecommunications service classified as | |
| 748 | - | competitive pursuant to Section 13-502 or subdivision (c)(5) | |
| 749 | - | of this Section: 13-302, 13-405.1, 13-502, 13-502.5, 13-504, | |
| 750 | - | 13-505.2, 13-505.3, 13-505.4, 13-505.5, 13-505.6, 13-506.1, | |
| 751 | - | 13-507, 13-507.1, 13-508, 13-508.1, 13-517, 13-518, 13-601, | |
| 752 | - | 13-701, and 13-712. | |
| 753 | - | (Source: P.A. 99-6, eff. 6-29-15; 100-20, eff. 7-1-17; | |
| 754 | - | 100-840, eff. 8-13-18.) | |
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| 358 | + | 1 735 of the Illinois Administrative Code when offering or | |
| 359 | + | 2 providing the optional packages required by this | |
| 360 | + | 3 subsection (d) and stand-alone residential network access | |
| 361 | + | 4 lines. | |
| 362 | + | 5 (6) Subject to subdivision (d)(8) of this Section, an | |
| 363 | + | 6 Electing Provider shall provide to the Commission | |
| 364 | + | 7 semi-annual subscribership reports as of June 30 and | |
| 365 | + | 8 December 31 that contain the number of its customers | |
| 366 | + | 9 subscribing to each of the consumer choice safe harbor | |
| 367 | + | 10 packages required by subsection (d)(1) of this Section and | |
| 368 | + | 11 the number of its customers subscribing to retail | |
| 369 | + | 12 residential basic local exchange service as defined in | |
| 370 | + | 13 subsection (a)(2) of this Section. The first semi-annual | |
| 371 | + | 14 reports shall be made on April 1, 2011 for December 31, | |
| 372 | + | 15 2010, and on September 1, 2011 for June 30, 2011, and | |
| 373 | + | 16 semi-annually on April 1 and September 1 thereafter. Such | |
| 374 | + | 17 subscribership information shall be accorded confidential | |
| 375 | + | 18 and proprietary treatment upon request by the Electing | |
| 376 | + | 19 Provider. | |
| 377 | + | 20 (7) The Commission shall have the power, after notice | |
| 378 | + | 21 and hearing as provided in this Article, upon complaint or | |
| 379 | + | 22 upon its own motion, to take corrective action if the | |
| 380 | + | 23 requirements of this Section are not complied with by an | |
| 381 | + | 24 Electing Provider. | |
| 382 | + | 25 (8) On and after the effective date of this amendatory | |
| 383 | + | 26 Act of the 99th General Assembly, an Electing Provider | |
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| 394 | + | 1 shall continue to offer and provide the optional packages | |
| 395 | + | 2 described in this subsection (d) to existing customers and | |
| 396 | + | 3 new customers. On and after July 1, 2017, an Electing | |
| 397 | + | 4 Provider may immediately stop offering the optional | |
| 398 | + | 5 packages described in this subsection (d) and, upon | |
| 399 | + | 6 providing two notices to affected customers and to the | |
| 400 | + | 7 Commission, may stop providing the optional packages | |
| 401 | + | 8 described in this subsection (d) to all customers who | |
| 402 | + | 9 subscribe to one of the optional packages. The first | |
| 403 | + | 10 notice shall be provided at least 90 days before the date | |
| 404 | + | 11 upon which the Electing Provider intends to stop providing | |
| 405 | + | 12 the optional packages, and the second notice must be | |
| 406 | + | 13 provided at least 30 days before that date. The first | |
| 407 | + | 14 notice shall not be provided prior to July 1, 2017. Each | |
| 408 | + | 15 notice must identify the date on which the Electing | |
| 409 | + | 16 Provider intends to stop providing the optional packages, | |
| 410 | + | 17 at least one alternative service available to the | |
| 411 | + | 18 customer, and a telephone number by which the customer may | |
| 412 | + | 19 contact a service representative of the Electing Provider. | |
| 413 | + | 20 After July 1, 2017 with respect to new customers, and upon | |
| 414 | + | 21 the expiration of the second notice period with respect to | |
| 415 | + | 22 customers who were subscribing to one of the optional | |
| 416 | + | 23 packages, subdivisions (d)(1), (d)(2), (d)(4), (d)(5), | |
| 417 | + | 24 (d)(6), and (d)(7) of this Section shall not apply to the | |
| 418 | + | 25 Electing Provider. Notwithstanding any other provision of | |
| 419 | + | 26 this Article, an Electing Provider that has ceased | |
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| 430 | + | 1 providing the optional packages under this subdivision | |
| 431 | + | 2 (d)(8) is not subject to Section 13-301(1)(c) of this Act. | |
| 432 | + | 3 Notwithstanding any other provision of this Act, and | |
| 433 | + | 4 subject to subdivision (d)(7) of this Section, the | |
| 434 | + | 5 Commission's authority over the discontinuance of the | |
| 435 | + | 6 optional packages described in this subsection (d) by an | |
| 436 | + | 7 Electing Provider shall be governed solely by this | |
| 437 | + | 8 subsection (d)(8). | |
| 438 | + | 9 (e) Service quality and customer credits for basic local | |
| 439 | + | 10 exchange service. | |
| 440 | + | 11 (1) An Electing Provider shall meet the following | |
| 441 | + | 12 service quality standards in providing basic local | |
| 442 | + | 13 exchange service, which for purposes of this subsection | |
| 443 | + | 14 (e), includes both basic local exchange service and any | |
| 444 | + | 15 consumer choice safe harbor options that may be required | |
| 445 | + | 16 by subsection (d) of this Section. | |
| 446 | + | 17 (A) Install basic local exchange service within 5 | |
| 447 | + | 18 business days after receipt of an order from the | |
| 448 | + | 19 customer unless the customer requests an installation | |
| 449 | + | 20 date that is beyond 5 business days after placing the | |
| 450 | + | 21 order for basic service and to inform the customer of | |
| 451 | + | 22 the Electing Provider's duty to install service within | |
| 452 | + | 23 this timeframe. If installation of service is | |
| 453 | + | 24 requested on or by a date more than 5 business days in | |
| 454 | + | 25 the future, the Electing Provider shall install | |
| 455 | + | 26 service by the date requested. | |
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| 466 | + | 1 (B) Restore basic local exchange service for the | |
| 467 | + | 2 customer within 30 hours after receiving notice that | |
| 468 | + | 3 the customer is out of service. | |
| 469 | + | 4 (C) Keep all repair and installation appointments | |
| 470 | + | 5 for basic local exchange service if a customer | |
| 471 | + | 6 premises visit requires a customer to be present. The | |
| 472 | + | 7 appointment window shall be either a specific time or, | |
| 473 | + | 8 at a maximum, a 4-hour time block during evening, | |
| 474 | + | 9 weekend, and normal business hours. | |
| 475 | + | 10 (D) Inform a customer when a repair or | |
| 476 | + | 11 installation appointment requires the customer to be | |
| 477 | + | 12 present. | |
| 478 | + | 13 (2) Customers shall be credited by the Electing | |
| 479 | + | 14 Provider for violations of basic local exchange service | |
| 480 | + | 15 quality standards described in subdivision (e)(1) of this | |
| 481 | + | 16 Section. The credits shall be applied automatically on the | |
| 482 | + | 17 statement issued to the customer for the next monthly | |
| 483 | + | 18 billing cycle following the violation or following the | |
| 484 | + | 19 discovery of the violation. The next monthly billing cycle | |
| 485 | + | 20 following the violation or the discovery of the violation | |
| 486 | + | 21 means the billing cycle immediately following the billing | |
| 487 | + | 22 cycle in process at the time of the violation or discovery | |
| 488 | + | 23 of the violation, provided the total time between the | |
| 489 | + | 24 violation or discovery of the violation and the issuance | |
| 490 | + | 25 of the credit shall not exceed 60 calendar days. The | |
| 491 | + | 26 Electing Provider is responsible for providing the credits | |
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| 502 | + | 1 and the customer is under no obligation to request such | |
| 503 | + | 2 credits. The following credits shall apply: | |
| 504 | + | 3 (A) If an Electing Provider fails to repair an | |
| 505 | + | 4 out-of-service condition for basic local exchange | |
| 506 | + | 5 service within 30 hours, the Electing Provider shall | |
| 507 | + | 6 provide a credit to the customer. If the service | |
| 508 | + | 7 disruption is for more than 30 hours, but not more than | |
| 509 | + | 8 48 hours, the credit must be equal to a pro-rata | |
| 510 | + | 9 portion of the monthly recurring charges for all basic | |
| 511 | + | 10 local exchange services disrupted. If the service | |
| 512 | + | 11 disruption is for more than 48 hours, but not more than | |
| 513 | + | 12 72 hours, the credit must be equal to at least 33% of | |
| 514 | + | 13 one month's recurring charges for all local services | |
| 515 | + | 14 disrupted. If the service disruption is for more than | |
| 516 | + | 15 72 hours, but not more than 96 hours, the credit must | |
| 517 | + | 16 be equal to at least 67% of one month's recurring | |
| 518 | + | 17 charges for all basic local exchange services | |
| 519 | + | 18 disrupted. If the service disruption is for more than | |
| 520 | + | 19 96 hours, but not more than 120 hours, the credit must | |
| 521 | + | 20 be equal to one month's recurring charges for all | |
| 522 | + | 21 basic local exchange services disrupted. For each day | |
| 523 | + | 22 or portion thereof that the service disruption | |
| 524 | + | 23 continues beyond the initial 120-hour period, the | |
| 525 | + | 24 Electing Provider shall also provide an additional | |
| 526 | + | 25 credit of $20 per calendar day. | |
| 527 | + | 26 (B) If an Electing Provider fails to install basic | |
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| 538 | + | 1 local exchange service as required under subdivision | |
| 539 | + | 2 (e)(1) of this Section, the Electing Provider shall | |
| 540 | + | 3 waive 50% of any installation charges, or in the | |
| 541 | + | 4 absence of an installation charge or where | |
| 542 | + | 5 installation is pursuant to the Link Up program, the | |
| 543 | + | 6 Electing Provider shall provide a credit of $25. If an | |
| 544 | + | 7 Electing Provider fails to install service within 10 | |
| 545 | + | 8 business days after the service application is placed, | |
| 546 | + | 9 or fails to install service within 5 business days | |
| 547 | + | 10 after the customer's requested installation date, if | |
| 548 | + | 11 the requested date was more than 5 business days after | |
| 549 | + | 12 the date of the order, the Electing Provider shall | |
| 550 | + | 13 waive 100% of the installation charge, or in the | |
| 551 | + | 14 absence of an installation charge or where | |
| 552 | + | 15 installation is provided pursuant to the Link Up | |
| 553 | + | 16 program, the Electing Provider shall provide a credit | |
| 554 | + | 17 of $50. For each day that the failure to install | |
| 555 | + | 18 service continues beyond the initial 10 business days, | |
| 556 | + | 19 or beyond 5 business days after the customer's | |
| 557 | + | 20 requested installation date, if the requested date was | |
| 558 | + | 21 more than 5 business days after the date of the order, | |
| 559 | + | 22 the Electing Provider shall also provide an additional | |
| 560 | + | 23 credit of $20 per calendar day until the basic local | |
| 561 | + | 24 exchange service is installed. | |
| 562 | + | 25 (C) If an Electing Provider fails to keep a | |
| 563 | + | 26 scheduled repair or installation appointment when a | |
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| 574 | + | 1 customer premises visit requires a customer to be | |
| 575 | + | 2 present as required under subdivision (e)(1) of this | |
| 576 | + | 3 Section, the Electing Provider shall credit the | |
| 577 | + | 4 customer $25 per missed appointment. A credit required | |
| 578 | + | 5 by this subdivision does not apply when the Electing | |
| 579 | + | 6 Provider provides the customer notice of its inability | |
| 580 | + | 7 to keep the appointment no later than 8:00 pm of the | |
| 581 | + | 8 day prior to the scheduled date of the appointment. | |
| 582 | + | 9 (D) Credits required by this subsection do not | |
| 583 | + | 10 apply if the violation of a service quality standard: | |
| 584 | + | 11 (i) occurs as a result of a negligent or | |
| 585 | + | 12 willful act on the part of the customer; | |
| 586 | + | 13 (ii) occurs as a result of a malfunction of | |
| 587 | + | 14 customer-owned telephone equipment or inside | |
| 588 | + | 15 wiring; | |
| 589 | + | 16 (iii) occurs as a result of, or is extended | |
| 590 | + | 17 by, an emergency situation as defined in 83 Ill. | |
| 591 | + | 18 Adm. Code 732.10; | |
| 592 | + | 19 (iv) is extended by the Electing Provider's | |
| 593 | + | 20 inability to gain access to the customer's | |
| 594 | + | 21 premises due to the customer missing an | |
| 595 | + | 22 appointment, provided that the violation is not | |
| 596 | + | 23 further extended by the Electing Provider; | |
| 597 | + | 24 (v) occurs as a result of a customer request | |
| 598 | + | 25 to change the scheduled appointment, provided that | |
| 599 | + | 26 the violation is not further extended by the | |
| 600 | + | ||
| 601 | + | ||
| 602 | + | ||
| 603 | + | ||
| 604 | + | ||
| 605 | + | HB4634 Enrolled - 17 - LRB103 36124 LNS 66215 b | |
| 606 | + | ||
| 607 | + | ||
| 608 | + | HB4634 Enrolled- 18 -LRB103 36124 LNS 66215 b HB4634 Enrolled - 18 - LRB103 36124 LNS 66215 b | |
| 609 | + | HB4634 Enrolled - 18 - LRB103 36124 LNS 66215 b | |
| 610 | + | 1 Electing Provider; | |
| 611 | + | 2 (vi) occurs as a result of an Electing | |
| 612 | + | 3 Provider's right to refuse service to a customer | |
| 613 | + | 4 as provided in Commission rules; or | |
| 614 | + | 5 (vii) occurs as a result of a lack of | |
| 615 | + | 6 facilities where a customer requests service at a | |
| 616 | + | 7 geographically remote location, where a customer | |
| 617 | + | 8 requests service in a geographic area where the | |
| 618 | + | 9 Electing Provider is not currently offering | |
| 619 | + | 10 service, or where there are insufficient | |
| 620 | + | 11 facilities to meet the customer's request for | |
| 621 | + | 12 service, subject to an Electing Provider's | |
| 622 | + | 13 obligation for reasonable facilities planning. | |
| 623 | + | 14 (3) Each Electing Provider shall provide to the | |
| 624 | + | 15 Commission on a quarterly basis and in a form suitable for | |
| 625 | + | 16 posting on the Commission's website in conformance with | |
| 626 | + | 17 the rules adopted by the Commission and in effect on April | |
| 627 | + | 18 1, 2010, a public report that includes the following data | |
| 628 | + | 19 for basic local exchange service quality of service: | |
| 629 | + | 20 (A) With regard to credits due in accordance with | |
| 630 | + | 21 subdivision (e)(2)(A) as a result of out-of-service | |
| 631 | + | 22 conditions lasting more than 30 hours: | |
| 632 | + | 23 (i) the total dollar amount of any customer | |
| 633 | + | 24 credits paid; | |
| 634 | + | 25 (ii) the number of credits issued for repairs | |
| 635 | + | 26 between 30 and 48 hours; | |
| 636 | + | ||
| 637 | + | ||
| 638 | + | ||
| 639 | + | ||
| 640 | + | ||
| 641 | + | HB4634 Enrolled - 18 - LRB103 36124 LNS 66215 b | |
| 642 | + | ||
| 643 | + | ||
| 644 | + | HB4634 Enrolled- 19 -LRB103 36124 LNS 66215 b HB4634 Enrolled - 19 - LRB103 36124 LNS 66215 b | |
| 645 | + | HB4634 Enrolled - 19 - LRB103 36124 LNS 66215 b | |
| 646 | + | 1 (iii) the number of credits issued for repairs | |
| 647 | + | 2 between 49 and 72 hours; | |
| 648 | + | 3 (iv) the number of credits issued for repairs | |
| 649 | + | 4 between 73 and 96 hours; | |
| 650 | + | 5 (v) the number of credits used for repairs | |
| 651 | + | 6 between 97 and 120 hours; | |
| 652 | + | 7 (vi) the number of credits issued for repairs | |
| 653 | + | 8 greater than 120 hours; and | |
| 654 | + | 9 (vii) the number of exemptions claimed for | |
| 655 | + | 10 each of the categories identified in subdivision | |
| 656 | + | 11 (e)(2)(D). | |
| 657 | + | 12 (B) With regard to credits due in accordance with | |
| 658 | + | 13 subdivision (e)(2)(B) as a result of failure to | |
| 659 | + | 14 install basic local exchange service: | |
| 660 | + | 15 (i) the total dollar amount of any customer | |
| 661 | + | 16 credits paid; | |
| 662 | + | 17 (ii) the number of installations after 5 | |
| 663 | + | 18 business days; | |
| 664 | + | 19 (iii) the number of installations after 10 | |
| 665 | + | 20 business days; | |
| 666 | + | 21 (iv) the number of installations after 11 | |
| 667 | + | 22 business days; and | |
| 668 | + | 23 (v) the number of exemptions claimed for each | |
| 669 | + | 24 of the categories identified in subdivision | |
| 670 | + | 25 (e)(2)(D). | |
| 671 | + | 26 (C) With regard to credits due in accordance with | |
| 672 | + | ||
| 673 | + | ||
| 674 | + | ||
| 675 | + | ||
| 676 | + | ||
| 677 | + | HB4634 Enrolled - 19 - LRB103 36124 LNS 66215 b | |
| 678 | + | ||
| 679 | + | ||
| 680 | + | HB4634 Enrolled- 20 -LRB103 36124 LNS 66215 b HB4634 Enrolled - 20 - LRB103 36124 LNS 66215 b | |
| 681 | + | HB4634 Enrolled - 20 - LRB103 36124 LNS 66215 b | |
| 682 | + | 1 subdivision (e)(2)(C) as a result of missed | |
| 683 | + | 2 appointments: | |
| 684 | + | 3 (i) the total dollar amount of any customer | |
| 685 | + | 4 credits paid; | |
| 686 | + | 5 (ii) the number of any customers receiving | |
| 687 | + | 6 credits; and | |
| 688 | + | 7 (iii) the number of exemptions claimed for | |
| 689 | + | 8 each of the categories identified in subdivision | |
| 690 | + | 9 (e)(2)(D). | |
| 691 | + | 10 (D) The Electing Provider's annual report required | |
| 692 | + | 11 by this subsection shall also include, for | |
| 693 | + | 12 informational reporting, the performance data | |
| 694 | + | 13 described in subdivisions (e)(2)(A), (e)(2)(B), and | |
| 695 | + | 14 (e)(2)(C), and trouble reports per 100 access lines | |
| 696 | + | 15 calculated using the Commission's existing applicable | |
| 697 | + | 16 rules and regulations for such measures, including the | |
| 698 | + | 17 requirements for service standards established in this | |
| 699 | + | 18 Section. | |
| 700 | + | 19 (4) It is the intent of the General Assembly that the | |
| 701 | + | 20 service quality rules and customer credits in this | |
| 702 | + | 21 subsection (e) of this Section and other enforcement | |
| 703 | + | 22 mechanisms, including fines and penalties authorized by | |
| 704 | + | 23 Section 13-305, shall apply on a nondiscriminatory basis | |
| 705 | + | 24 to all Electing Providers. Accordingly, notwithstanding | |
| 706 | + | 25 any provision of any service quality rules promulgated by | |
| 707 | + | 26 the Commission, any alternative regulation plan adopted by | |
| 708 | + | ||
| 709 | + | ||
| 710 | + | ||
| 711 | + | ||
| 712 | + | ||
| 713 | + | HB4634 Enrolled - 20 - LRB103 36124 LNS 66215 b | |
| 714 | + | ||
| 715 | + | ||
| 716 | + | HB4634 Enrolled- 21 -LRB103 36124 LNS 66215 b HB4634 Enrolled - 21 - LRB103 36124 LNS 66215 b | |
| 717 | + | HB4634 Enrolled - 21 - LRB103 36124 LNS 66215 b | |
| 718 | + | 1 the Commission, or any other order of the Commission, any | |
| 719 | + | 2 Electing Provider that is subject to any other order of | |
| 720 | + | 3 the Commission and that violates or fails to comply with | |
| 721 | + | 4 the service quality standards promulgated pursuant to this | |
| 722 | + | 5 subsection (e) or any other order of the Commission shall | |
| 723 | + | 6 not be subject to any fines, penalties, customer credits, | |
| 724 | + | 7 or enforcement mechanisms other than such fines or | |
| 725 | + | 8 penalties or customer credits as may be imposed by the | |
| 726 | + | 9 Commission in accordance with the provisions of this | |
| 727 | + | 10 subsection (e) and Section 13-305, which are to be | |
| 728 | + | 11 generally applicable to all Electing Providers. The amount | |
| 729 | + | 12 of any fines or penalties imposed by the Commission for | |
| 730 | + | 13 failure to comply with the requirements of this subsection | |
| 731 | + | 14 (e) shall be an appropriate amount, taking into account, | |
| 732 | + | 15 at a minimum, the Electing Provider's gross annual | |
| 733 | + | 16 intrastate revenue; the frequency, duration, and | |
| 734 | + | 17 recurrence of the violation; and the relative harm caused | |
| 735 | + | 18 to the affected customers or other users of the network. | |
| 736 | + | 19 In imposing fines and penalties, the Commission shall take | |
| 737 | + | 20 into account compensation or credits paid by the Electing | |
| 738 | + | 21 Provider to its customers pursuant to this subsection (e) | |
| 739 | + | 22 in compensation for any violation found pursuant to this | |
| 740 | + | 23 subsection (e), and in any event the fine or penalty shall | |
| 741 | + | 24 not exceed an amount equal to the maximum amount of a civil | |
| 742 | + | 25 penalty that may be imposed under Section 13-305. | |
| 743 | + | 26 (5) An Electing Provider in each of the MSA or | |
| 744 | + | ||
| 745 | + | ||
| 746 | + | ||
| 747 | + | ||
| 748 | + | ||
| 749 | + | HB4634 Enrolled - 21 - LRB103 36124 LNS 66215 b | |
| 750 | + | ||
| 751 | + | ||
| 752 | + | HB4634 Enrolled- 22 -LRB103 36124 LNS 66215 b HB4634 Enrolled - 22 - LRB103 36124 LNS 66215 b | |
| 753 | + | HB4634 Enrolled - 22 - LRB103 36124 LNS 66215 b | |
| 754 | + | 1 Exchange areas classified as competitive pursuant to | |
| 755 | + | 2 subsection (c) of this Section shall fulfill the | |
| 756 | + | 3 requirements in subdivision (e)(3) of this Section for 3 | |
| 757 | + | 4 years after its notice of election becomes effective. | |
| 758 | + | 5 After such 3 years, the requirements in subdivision (e)(3) | |
| 759 | + | 6 of this Section shall not apply to such Electing Provider, | |
| 760 | + | 7 except that, upon request from the Commission, the | |
| 761 | + | 8 Electing Provider shall provide a report showing the | |
| 762 | + | 9 number of credits and exemptions for the requested time | |
| 763 | + | 10 period. | |
| 764 | + | 11 (f) Commission jurisdiction over competitive retail | |
| 765 | + | 12 telecommunications services. Except as otherwise expressly | |
| 766 | + | 13 stated in this Section, the Commission shall thereafter have | |
| 767 | + | 14 no jurisdiction or authority over any aspect of competitive | |
| 768 | + | 15 retail telecommunications service of an Electing Provider in | |
| 769 | + | 16 those geographic areas included in the Electing Provider's | |
| 770 | + | 17 notice of election pursuant to subsection (b) of this Section | |
| 771 | + | 18 or of a retail telecommunications service classified as | |
| 772 | + | 19 competitive pursuant to Section 13-502 or subdivision (c)(5) | |
| 773 | + | 20 of this Section, heretofore subject to the jurisdiction of the | |
| 774 | + | 21 Commission, including but not limited to, any requirements of | |
| 775 | + | 22 this Article related to the terms, conditions, rates, quality | |
| 776 | + | 23 of service, availability, classification or any other aspect | |
| 777 | + | 24 of any competitive retail telecommunications services. No | |
| 778 | + | 25 telecommunications carrier shall commit any unfair or | |
| 779 | + | 26 deceptive act or practice in connection with any aspect of the | |
| 780 | + | ||
| 781 | + | ||
| 782 | + | ||
| 783 | + | ||
| 784 | + | ||
| 785 | + | HB4634 Enrolled - 22 - LRB103 36124 LNS 66215 b | |
| 786 | + | ||
| 787 | + | ||
| 788 | + | HB4634 Enrolled- 23 -LRB103 36124 LNS 66215 b HB4634 Enrolled - 23 - LRB103 36124 LNS 66215 b | |
| 789 | + | HB4634 Enrolled - 23 - LRB103 36124 LNS 66215 b | |
| 790 | + | 1 offering or provision of any competitive retail | |
| 791 | + | 2 telecommunications service. Nothing in this Article shall | |
| 792 | + | 3 limit or affect any provisions in the Consumer Fraud and | |
| 793 | + | 4 Deceptive Business Practices Act with respect to any unfair or | |
| 794 | + | 5 deceptive act or practice by a telecommunications carrier. | |
| 795 | + | 6 (g) Commission authority over access services upon | |
| 796 | + | 7 election for market regulation. | |
| 797 | + | 8 (1) As part of its Notice of Election for Market | |
| 798 | + | 9 Regulation, the Electing Provider shall reduce its | |
| 799 | + | 10 intrastate switched access rates to rates no higher than | |
| 800 | + | 11 its interstate switched access rates in 4 installments. | |
| 801 | + | 12 The first reduction must be made 30 days after submission | |
| 802 | + | 13 of its complete application for Notice of Election for | |
| 803 | + | 14 Market Regulation, and the Electing Provider must reduce | |
| 804 | + | 15 its intrastate switched access rates by an amount equal to | |
| 805 | + | 16 33% of the difference between its current intrastate | |
| 806 | + | 17 switched access rates and its current interstate switched | |
| 807 | + | 18 access rates. The second reduction must be made no later | |
| 808 | + | 19 than one year after the first reduction, and the Electing | |
| 809 | + | 20 Provider must reduce its then current intrastate switched | |
| 810 | + | 21 access rates by an amount equal to 41% of the difference | |
| 811 | + | 22 between its then current intrastate switched access rates | |
| 812 | + | 23 and its then current interstate switched access rates. The | |
| 813 | + | 24 third reduction must be made no later than one year after | |
| 814 | + | 25 the second reduction, and the Electing Provider must | |
| 815 | + | 26 reduce its then current intrastate switched access rates | |
| 816 | + | ||
| 817 | + | ||
| 818 | + | ||
| 819 | + | ||
| 820 | + | ||
| 821 | + | HB4634 Enrolled - 23 - LRB103 36124 LNS 66215 b | |
| 822 | + | ||
| 823 | + | ||
| 824 | + | HB4634 Enrolled- 24 -LRB103 36124 LNS 66215 b HB4634 Enrolled - 24 - LRB103 36124 LNS 66215 b | |
| 825 | + | HB4634 Enrolled - 24 - LRB103 36124 LNS 66215 b | |
| 826 | + | 1 by an amount equal to 50% of the difference between its | |
| 827 | + | 2 then current intrastate switched access rate and its then | |
| 828 | + | 3 current interstate switched access rates. The fourth | |
| 829 | + | 4 reduction must be made on or before June 30, 2013, and the | |
| 830 | + | 5 Electing Provider must reduce its intrastate switched | |
| 831 | + | 6 access rate to mirror its then current interstate switched | |
| 832 | + | 7 access rates and rate structure. Following the fourth | |
| 833 | + | 8 reduction, each Electing Provider must continue to set its | |
| 834 | + | 9 intrastate switched access rates to mirror its interstate | |
| 835 | + | 10 switched access rates and rate structure. For purposes of | |
| 836 | + | 11 this subsection, the rate for intrastate switched access | |
| 837 | + | 12 service means the composite, per-minute rate for that | |
| 838 | + | 13 service, including all applicable fixed and | |
| 839 | + | 14 traffic-sensitive charges, including, but not limited to, | |
| 840 | + | 15 carrier common line charges. | |
| 841 | + | 16 (2) Nothing in paragraph (1) of this subsection (g) | |
| 842 | + | 17 prohibits an Electing Provider from electing to offer | |
| 843 | + | 18 intrastate switched access service at rates lower than its | |
| 844 | + | 19 interstate switched access rates. | |
| 845 | + | 20 (3) The Commission shall have no authority to order an | |
| 846 | + | 21 Electing Provider to set its rates for intrastate switched | |
| 847 | + | 22 access at a level lower than its interstate switched | |
| 848 | + | 23 access rates. | |
| 849 | + | 24 (4) The Commission's authority under this subsection | |
| 850 | + | 25 (g) shall only apply to Electing Providers under Market | |
| 851 | + | 26 Regulation. The Commission's authority over switched | |
| 852 | + | ||
| 853 | + | ||
| 854 | + | ||
| 855 | + | ||
| 856 | + | ||
| 857 | + | HB4634 Enrolled - 24 - LRB103 36124 LNS 66215 b | |
| 858 | + | ||
| 859 | + | ||
| 860 | + | HB4634 Enrolled- 25 -LRB103 36124 LNS 66215 b HB4634 Enrolled - 25 - LRB103 36124 LNS 66215 b | |
| 861 | + | HB4634 Enrolled - 25 - LRB103 36124 LNS 66215 b | |
| 862 | + | 1 access services for all other carriers is retained under | |
| 863 | + | 2 Section 13-900.2 of this Act. | |
| 864 | + | 3 (h) Safety of service equipment and facilities. | |
| 865 | + | 4 (1) An Electing Provider shall furnish, provide, and | |
| 866 | + | 5 maintain such service instrumentalities, equipment, and | |
| 867 | + | 6 facilities as shall promote the safety, health, comfort, | |
| 868 | + | 7 and convenience of its patrons, employees, and public and | |
| 869 | + | 8 as shall be in all respects adequate, reliable, and | |
| 870 | + | 9 efficient without discrimination or delay. Every Electing | |
| 871 | + | 10 Provider shall provide service and facilities that are in | |
| 872 | + | 11 all respects environmentally safe. | |
| 873 | + | 12 (2) The Commission is authorized to conduct an | |
| 874 | + | 13 investigation of any Electing Provider or part thereof. | |
| 875 | + | 14 The investigation may examine the reasonableness, | |
| 876 | + | 15 prudence, or efficiency of any aspect of the Electing | |
| 877 | + | 16 Provider's operations or functions that may affect the | |
| 878 | + | 17 adequacy, safety, efficiency, or reliability of | |
| 879 | + | 18 telecommunications service. The Commission may conduct or | |
| 880 | + | 19 order an investigation only when it has reasonable grounds | |
| 881 | + | 20 to believe that the investigation is necessary to assure | |
| 882 | + | 21 that the Electing Provider is providing adequate, | |
| 883 | + | 22 efficient, reliable, and safe service. The Commission | |
| 884 | + | 23 shall, before initiating any such investigation, issue an | |
| 885 | + | 24 order describing the grounds for the investigation and the | |
| 886 | + | 25 appropriate scope and nature of the investigation, which | |
| 887 | + | 26 shall be reasonably related to the grounds relied upon by | |
| 888 | + | ||
| 889 | + | ||
| 890 | + | ||
| 891 | + | ||
| 892 | + | ||
| 893 | + | HB4634 Enrolled - 25 - LRB103 36124 LNS 66215 b | |
| 894 | + | ||
| 895 | + | ||
| 896 | + | HB4634 Enrolled- 26 -LRB103 36124 LNS 66215 b HB4634 Enrolled - 26 - LRB103 36124 LNS 66215 b | |
| 897 | + | HB4634 Enrolled - 26 - LRB103 36124 LNS 66215 b | |
| 898 | + | 1 the Commission in its order. | |
| 899 | + | 2 (i) (Blank). | |
| 900 | + | 3 (j) Application of Article VII. The provisions of Sections | |
| 901 | + | 4 7-101, 7-102, 7-104, 7-204, 7-205, and 7-206 of this Act are | |
| 902 | + | 5 applicable to an Electing Provider offering or providing | |
| 903 | + | 6 retail telecommunications service, and the Commission's | |
| 904 | + | 7 regulation thereof, except that (1) the approval of contracts | |
| 905 | + | 8 and arrangements with affiliated interests required by | |
| 906 | + | 9 paragraph (3) of Section 7-101 shall not apply to such | |
| 907 | + | 10 telecommunications carriers provided that, except as provided | |
| 908 | + | 11 in item (2), those contracts and arrangements shall be filed | |
| 909 | + | 12 with the Commission; (2) affiliated interest contracts or | |
| 910 | + | 13 arrangements entered into by such telecommunications carriers | |
| 911 | + | 14 where the increased obligation thereunder does not exceed the | |
| 912 | + | 15 lesser of $5,000,000 or 5% of such carrier's prior annual | |
| 913 | + | 16 revenue from noncompetitive services are not required to be | |
| 914 | + | 17 filed with the Commission; and (3) any consent and approval of | |
| 915 | + | 18 the Commission required by Section 7-102 is not required for | |
| 916 | + | 19 the sale, lease, assignment, or transfer by any Electing | |
| 917 | + | 20 Provider of any property that is not necessary or useful in the | |
| 918 | + | 21 performance of its duties to the public. | |
| 919 | + | 22 (k) Notwithstanding other provisions of this Section, the | |
| 920 | + | 23 Commission retains its existing authority to enforce the | |
| 921 | + | 24 provisions, conditions, and requirements of the following | |
| 922 | + | 25 Sections of this Article: 13-101, 13-103, 13-201, 13-301, | |
| 923 | + | 26 13-301.1, 13-301.2, 13-301.3, 13-303, 13-303.5, 13-304, | |
| 924 | + | ||
| 925 | + | ||
| 926 | + | ||
| 927 | + | ||
| 928 | + | ||
| 929 | + | HB4634 Enrolled - 26 - LRB103 36124 LNS 66215 b | |
| 930 | + | ||
| 931 | + | ||
| 932 | + | HB4634 Enrolled- 27 -LRB103 36124 LNS 66215 b HB4634 Enrolled - 27 - LRB103 36124 LNS 66215 b | |
| 933 | + | HB4634 Enrolled - 27 - LRB103 36124 LNS 66215 b | |
| 934 | + | 1 13-305, 13-401, 13-401.1, 13-402, 13-403, 13-404, 13-404.1, | |
| 935 | + | 2 13-404.2, 13-405, 13-406, 13-501, 13-501.5, 13-503, 13-505, | |
| 936 | + | 3 13-509, 13-510, 13-512, 13-513, 13-514, 13-515, 13-516, | |
| 937 | + | 4 13-519, 13-702, 13-703, 13-704, 13-705, 13-706, 13-707, | |
| 938 | + | 5 13-709, 13-713, 13-801, 13-802.1, 13-804, 13-900, 13-900.1, | |
| 939 | + | 6 13-900.2, 13-901, 13-902, and 13-903, which are fully and | |
| 940 | + | 7 equally applicable to Electing Providers and to | |
| 941 | + | 8 telecommunications carriers providing retail | |
| 942 | + | 9 telecommunications service classified as competitive pursuant | |
| 943 | + | 10 to Section 13-502 or subdivision (c)(5) of this Section | |
| 944 | + | 11 subject to the provisions of this Section. On the effective | |
| 945 | + | 12 date of this amendatory Act of the 98th General Assembly, the | |
| 946 | + | 13 following Sections of this Article shall cease to apply to | |
| 947 | + | 14 Electing Providers and to telecommunications carriers | |
| 948 | + | 15 providing retail telecommunications service classified as | |
| 949 | + | 16 competitive pursuant to Section 13-502 or subdivision (c)(5) | |
| 950 | + | 17 of this Section: 13-302, 13-405.1, 13-502, 13-502.5, 13-504, | |
| 951 | + | 18 13-505.2, 13-505.3, 13-505.4, 13-505.5, 13-505.6, 13-506.1, | |
| 952 | + | 19 13-507, 13-507.1, 13-508, 13-508.1, 13-517, 13-518, 13-601, | |
| 953 | + | 20 13-701, and 13-712. | |
| 954 | + | 21 (Source: P.A. 99-6, eff. 6-29-15; 100-20, eff. 7-1-17; | |
| 955 | + | 22 100-840, eff. 8-13-18.) | |
| 956 | + | ||
| 957 | + | ||
| 958 | + | ||
| 959 | + | ||
| 960 | + | ||
| 961 | + | HB4634 Enrolled - 27 - LRB103 36124 LNS 66215 b |