Illinois 2023-2024 Regular Session

Illinois House Bill HB5352 Compare Versions

Only one version of the bill is available at this time.

Old	New	Differences
1	1	103RD GENERAL ASSEMBLY State of Illinois 2023 and 2024 HB5352 Introduced , by Rep. Lindsey LaPointe SYNOPSIS AS INTRODUCED: 20 ILCS 105/4.04 from Ch. 23, par. 6104.04210 ILCS 9/175 new210 ILCS 45/3-125 new Amends the Nursing Home Care Act and the Assisted Living and Shared Housing Act. Provides that administrators of facilities licensed under those Acts shall ensure that all facility staff receive annual in-service training designed to prevent retaliation against patients and residents. Provides that the training must contain a discussion of certain specified topics. Amends the Illinois Act on the Aging. Provides that the Office of State Long Term Care Ombudsman shall create, and periodically update as needed, a training manual for Nursing Homes and Assisted Living Facilities that provides guidance on structuring and implementing the training required. Effectively immediately. LRB103 38859 CES 68996 b A BILL FOR 103RD GENERAL ASSEMBLY State of Illinois 2023 and 2024 HB5352 Introduced , by Rep. Lindsey LaPointe SYNOPSIS AS INTRODUCED: 20 ILCS 105/4.04 from Ch. 23, par. 6104.04210 ILCS 9/175 new210 ILCS 45/3-125 new 20 ILCS 105/4.04 from Ch. 23, par. 6104.04 210 ILCS 9/175 new 210 ILCS 45/3-125 new Amends the Nursing Home Care Act and the Assisted Living and Shared Housing Act. Provides that administrators of facilities licensed under those Acts shall ensure that all facility staff receive annual in-service training designed to prevent retaliation against patients and residents. Provides that the training must contain a discussion of certain specified topics. Amends the Illinois Act on the Aging. Provides that the Office of State Long Term Care Ombudsman shall create, and periodically update as needed, a training manual for Nursing Homes and Assisted Living Facilities that provides guidance on structuring and implementing the training required. Effectively immediately. LRB103 38859 CES 68996 b LRB103 38859 CES 68996 b A BILL FOR
2	2	103RD GENERAL ASSEMBLY State of Illinois 2023 and 2024 HB5352 Introduced , by Rep. Lindsey LaPointe SYNOPSIS AS INTRODUCED:
3	3	20 ILCS 105/4.04 from Ch. 23, par. 6104.04210 ILCS 9/175 new210 ILCS 45/3-125 new 20 ILCS 105/4.04 from Ch. 23, par. 6104.04 210 ILCS 9/175 new 210 ILCS 45/3-125 new
4	4	20 ILCS 105/4.04 from Ch. 23, par. 6104.04
5	5	210 ILCS 9/175 new
6	6	210 ILCS 45/3-125 new
7	7	Amends the Nursing Home Care Act and the Assisted Living and Shared Housing Act. Provides that administrators of facilities licensed under those Acts shall ensure that all facility staff receive annual in-service training designed to prevent retaliation against patients and residents. Provides that the training must contain a discussion of certain specified topics. Amends the Illinois Act on the Aging. Provides that the Office of State Long Term Care Ombudsman shall create, and periodically update as needed, a training manual for Nursing Homes and Assisted Living Facilities that provides guidance on structuring and implementing the training required. Effectively immediately.
8	8	LRB103 38859 CES 68996 b LRB103 38859 CES 68996 b
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10	10	A BILL FOR
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13	13	1 AN ACT concerning regulation.
14	14	2 Be it enacted by the People of the State of Illinois,
15	15	3 represented in the General Assembly:
16	16	4 Section 5. The Illinois Act on the Aging is amended by
17	17	5 changing Section 4.04 as follows:
18	18	6 (20 ILCS 105/4.04) (from Ch. 23, par. 6104.04)
19	19	7 Sec. 4.04. Long Term Care Ombudsman Program. The purpose
20	20	8 of the Long Term Care Ombudsman Program is to ensure that older
21	21	9 persons and persons with disabilities receive quality
22	22	10 services. This is accomplished by providing advocacy services
23	23	11 for residents of long term care facilities and participants
24	24	12 receiving home care and community-based care. Managed care is
25	25	13 increasingly becoming the vehicle for delivering health and
26	26	14 long-term services and supports to seniors and persons with
27	27	15 disabilities, including dual eligible participants. The
28	28	16 additional ombudsman authority will allow advocacy services to
29	29	17 be provided to Illinois participants for the first time and
30	30	18 will produce a cost savings for the State of Illinois by
31	31	19 supporting the rebalancing efforts of the Patient Protection
32	32	20 and Affordable Care Act.
33	33	21 (a) Long Term Care Ombudsman Program. The Department shall
34	34	22 establish a Long Term Care Ombudsman Program, through the
35	35	23 Office of State Long Term Care Ombudsman ("the Office"), in
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39	39	103RD GENERAL ASSEMBLY State of Illinois 2023 and 2024 HB5352 Introduced , by Rep. Lindsey LaPointe SYNOPSIS AS INTRODUCED:
40	40	20 ILCS 105/4.04 from Ch. 23, par. 6104.04210 ILCS 9/175 new210 ILCS 45/3-125 new 20 ILCS 105/4.04 from Ch. 23, par. 6104.04 210 ILCS 9/175 new 210 ILCS 45/3-125 new
41	41	20 ILCS 105/4.04 from Ch. 23, par. 6104.04
42	42	210 ILCS 9/175 new
43	43	210 ILCS 45/3-125 new
44	44	Amends the Nursing Home Care Act and the Assisted Living and Shared Housing Act. Provides that administrators of facilities licensed under those Acts shall ensure that all facility staff receive annual in-service training designed to prevent retaliation against patients and residents. Provides that the training must contain a discussion of certain specified topics. Amends the Illinois Act on the Aging. Provides that the Office of State Long Term Care Ombudsman shall create, and periodically update as needed, a training manual for Nursing Homes and Assisted Living Facilities that provides guidance on structuring and implementing the training required. Effectively immediately.
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47	47	A BILL FOR
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53	53	20 ILCS 105/4.04 from Ch. 23, par. 6104.04
54	54	210 ILCS 9/175 new
55	55	210 ILCS 45/3-125 new
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74	74	1 accordance with the provisions of the Older Americans Act of
75	75	2 1965, as now or hereafter amended. The Long Term Care
76	76	3 Ombudsman Program is authorized, subject to sufficient
77	77	4 appropriations, to advocate on behalf of older persons and
78	78	5 persons with disabilities residing in their own homes or
79	79	6 community-based settings, relating to matters which may
80	80	7 adversely affect the health, safety, welfare, or rights of
81	81	8 such individuals.
82	82	9 (b) Definitions. As used in this Section, unless the
83	83	10 context requires otherwise:
84	84	11 (1) "Access" means the right to:
85	85	12 (i) Enter any long term care facility or assisted
86	86	13 living or shared housing establishment or supportive
87	87	14 living facility;
88	88	15 (ii) Communicate privately and without restriction
89	89	16 with any resident, regardless of age, who consents to
90	90	17 the communication;
91	91	18 (iii) Seek consent to communicate privately and
92	92	19 without restriction with any participant or resident,
93	93	20 regardless of age;
94	94	21 (iv) Inspect and copy the clinical and other
95	95	22 records of a participant or resident, regardless of
96	96	23 age, with the express written consent of the
97	97	24 participant or resident;
98	98	25 (v) Observe all areas of the long term care
99	99	26 facility or supportive living facilities, assisted
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110	110	1 living or shared housing establishment except the
111	111	2 living area of any resident who protests the
112	112	3 observation; and
113	113	4 (vi) Subject to permission of the participant or
114	114	5 resident requesting services or his or her
115	115	6 representative, enter a home or community-based
116	116	7 setting.
117	117	8 (2) "Long Term Care Facility" means (i) any facility
118	118	9 as defined by Section 1-113 of the Nursing Home Care Act,
119	119	10 as now or hereafter amended; (ii) any skilled nursing
120	120	11 facility or a nursing facility which meets the
121	121	12 requirements of Section 1819(a), (b), (c), and (d) or
122	122	13 Section 1919(a), (b), (c), and (d) of the Social Security
123	123	14 Act, as now or hereafter amended (42 U.S.C. 1395i-3(a),
124	124	15 (b), (c), and (d) and 42 U.S.C. 1396r(a), (b), (c), and
125	125	16 (d)); (iii) any facility as defined by Section 1-113 of
126	126	17 the ID/DD Community Care Act, as now or hereafter amended;
127	127	18 (iv) any facility as defined by Section 1-113 of MC/DD
128	128	19 Act, as now or hereafter amended; and (v) any facility
129	129	20 licensed under Section 4-105 or 4-201 of the Specialized
130	130	21 Mental Health Rehabilitation Act of 2013, as now or
131	131	22 hereafter amended.
132	132	23 (2.5) "Assisted living establishment" and "shared
133	133	24 housing establishment" have the meanings given those terms
134	134	25 in Section 10 of the Assisted Living and Shared Housing
135	135	26 Act.
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146	146	1 (2.7) "Supportive living facility" means a facility
147	147	2 established under Section 5-5.01a of the Illinois Public
148	148	3 Aid Code.
149	149	4 (2.8) "Community-based setting" means any place of
150	150	5 abode other than an individual's private home.
151	151	6 (3) "State Long Term Care Ombudsman" means any person
152	152	7 employed by the Department to fulfill the requirements of
153	153	8 the Office of State Long Term Care Ombudsman as required
154	154	9 under the Older Americans Act of 1965, as now or hereafter
155	155	10 amended, and Departmental policy.
156	156	11 (3.1) "Ombudsman" means any designated representative
157	157	12 of the State Long Term Care Ombudsman Program; provided
158	158	13 that the representative, whether he is paid for or
159	159	14 volunteers his ombudsman services, shall be qualified and
160	160	15 designated by the Office to perform the duties of an
161	161	16 ombudsman as specified by the Department in rules and in
162	162	17 accordance with the provisions of the Older Americans Act
163	163	18 of 1965, as now or hereafter amended.
164	164	19 (4) "Participant" means an older person aged 60 or
165	165	20 over or an adult with a disability aged 18 through 59 who
166	166	21 is eligible for services under any of the following:
167	167	22 (i) A medical assistance waiver administered by
168	168	23 the State.
169	169	24 (ii) A managed care organization providing care
170	170	25 coordination and other services to seniors and persons
171	171	26 with disabilities.
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182	182	1 (5) "Resident" means an older person aged 60 or over
183	183	2 or an adult with a disability aged 18 through 59 who
184	184	3 resides in a long-term care facility.
185	185	4 (c) Ombudsman; rules. The Office of State Long Term Care
186	186	5 Ombudsman shall be composed of at least one full-time
187	187	6 ombudsman and shall include a system of designated regional
188	188	7 long term care ombudsman programs. Each regional program shall
189	189	8 be designated by the State Long Term Care Ombudsman as a
190	190	9 subdivision of the Office and any representative of a regional
191	191	10 program shall be treated as a representative of the Office.
192	192	11 The Department, in consultation with the Office, shall
193	193	12 promulgate administrative rules in accordance with the
194	194	13 provisions of the Older Americans Act of 1965, as now or
195	195	14 hereafter amended, to establish the responsibilities of the
196	196	15 Department and the Office of State Long Term Care Ombudsman
197	197	16 and the designated regional Ombudsman programs. The
198	198	17 administrative rules shall include the responsibility of the
199	199	18 Office and designated regional programs to investigate and
200	200	19 resolve complaints made by or on behalf of residents of long
201	201	20 term care facilities, supportive living facilities, and
202	202	21 assisted living and shared housing establishments, and
203	203	22 participants residing in their own homes or community-based
204	204	23 settings, including the option to serve residents and
205	205	24 participants under the age of 60, relating to actions,
206	206	25 inaction, or decisions of providers, or their representatives,
207	207	26 of such facilities and establishments, of public agencies, or
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218	218	1 of social services agencies, which may adversely affect the
219	219	2 health, safety, welfare, or rights of such residents and
220	220	3 participants. The Office and designated regional programs may
221	221	4 represent all residents and participants, but are not required
222	222	5 by this Act to represent persons under 60 years of age, except
223	223	6 to the extent required by federal law. When necessary and
224	224	7 appropriate, representatives of the Office shall refer
225	225	8 complaints to the appropriate regulatory State agency. The
226	226	9 Department, in consultation with the Office, shall cooperate
227	227	10 with the Department of Human Services and other State agencies
228	228	11 in providing information and training to designated regional
229	229	12 long term care ombudsman programs about the appropriate
230	230	13 assessment and treatment (including information about
231	231	14 appropriate supportive services, treatment options, and
232	232	15 assessment of rehabilitation potential) of the participants
233	233	16 they serve.
234	234	17 The State Long Term Care Ombudsman and all other
235	235	18 ombudsmen, as defined in paragraph (3.1) of subsection (b)
236	236	19 must submit to background checks under the Health Care Worker
237	237	20 Background Check Act and receive training, as prescribed by
238	238	21 the Illinois Department on Aging, before visiting facilities,
239	239	22 private homes, or community-based settings. The training must
240	240	23 include information specific to assisted living
241	241	24 establishments, supportive living facilities, shared housing
242	242	25 establishments, private homes, and community-based settings
243	243	26 and to the rights of residents and participants guaranteed
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254	254	1 under the corresponding Acts and administrative rules.
255	255	2 (c-5) Consumer Choice Information Reports. The Office
256	256	3 shall:
257	257	4 (1) In collaboration with the Attorney General, create
258	258	5 a Consumer Choice Information Report form to be completed
259	259	6 by all licensed long term care facilities to aid
260	260	7 Illinoisans and their families in making informed choices
261	261	8 about long term care. The Office shall create a Consumer
262	262	9 Choice Information Report for each type of licensed long
263	263	10 term care facility. The Office shall collaborate with the
264	264	11 Attorney General and the Department of Human Services to
265	265	12 create a Consumer Choice Information Report form for
266	266	13 facilities licensed under the ID/DD Community Care Act or
267	267	14 the MC/DD Act.
268	268	15 (2) Develop a database of Consumer Choice Information
269	269	16 Reports completed by licensed long term care facilities
270	270	17 that includes information in the following consumer
271	271	18 categories:
272	272	19 (A) Medical Care, Services, and Treatment.
273	273	20 (B) Special Services and Amenities.
274	274	21 (C) Staffing.
275	275	22 (D) Facility Statistics and Resident Demographics.
276	276	23 (E) Ownership and Administration.
277	277	24 (F) Safety and Security.
278	278	25 (G) Meals and Nutrition.
279	279	26 (H) Rooms, Furnishings, and Equipment.
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290	290	1 (I) Family, Volunteer, and Visitation Provisions.
291	291	2 (3) Make this information accessible to the public,
292	292	3 including on the Internet by means of a hyperlink on the
293	293	4 Office's World Wide Web home page. Information about
294	294	5 facilities licensed under the ID/DD Community Care Act or
295	295	6 the MC/DD Act shall be made accessible to the public by the
296	296	7 Department of Human Services, including on the Internet by
297	297	8 means of a hyperlink on the Department of Human Services'
298	298	9 "For Customers" website.
299	299	10 (4) Have the authority, with the Attorney General, to
300	300	11 verify that information provided by a facility is
301	301	12 accurate.
302	302	13 (5) Request a new report from any licensed facility
303	303	14 whenever it deems necessary.
304	304	15 (6) Include in the Office's Consumer Choice
305	305	16 Information Report for each type of licensed long term
306	306	17 care facility additional information on each licensed long
307	307	18 term care facility in the State of Illinois, including
308	308	19 information regarding each facility's compliance with the
309	309	20 relevant State and federal statutes, rules, and standards;
310	310	21 customer satisfaction surveys; and information generated
311	311	22 from quality measures developed by the Centers for
312	312	23 Medicare and Medicaid Services.
313	313	24 (d) Access and visitation rights.
314	314	25 (1) In accordance with subparagraphs (A) and (E) of
315	315	26 paragraph (3) of subsection (c) of Section 1819 and
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326	326	1 subparagraphs (A) and (E) of paragraph (3) of subsection
327	327	2 (c) of Section 1919 of the Social Security Act, as now or
328	328	3 hereafter amended (42 U.S.C. 1395i-3 (c)(3)(A) and (E) and
329	329	4 42 U.S.C. 1396r (c)(3)(A) and (E)), and Section 712 of the
330	330	5 Older Americans Act of 1965, as now or hereafter amended
331	331	6 (42 U.S.C. 3058f), a long term care facility, supportive
332	332	7 living facility, assisted living establishment, and shared
333	333	8 housing establishment must:
334	334	9 (i) permit immediate access to any resident,
335	335	10 regardless of age, by a designated ombudsman;
336	336	11 (ii) permit representatives of the Office, with
337	337	12 the permission of the resident, the resident's legal
338	338	13 representative, or the resident's legal guardian, to
339	339	14 examine and copy a resident's clinical and other
340	340	15 records, regardless of the age of the resident, and if
341	341	16 a resident is unable to consent to such review, and has
342	342	17 no legal guardian, permit representatives of the
343	343	18 Office appropriate access, as defined by the
344	344	19 Department, in consultation with the Office, in
345	345	20 administrative rules, to the resident's records; and
346	346	21 (iii) permit a representative of the Program to
347	347	22 communicate privately and without restriction with any
348	348	23 participant who consents to the communication
349	349	24 regardless of the consent of, or withholding of
350	350	25 consent by, a legal guardian or an agent named in a
351	351	26 power of attorney executed by the participant.
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362	362	1 (2) Each long term care facility, supportive living
363	363	2 facility, assisted living establishment, and shared
364	364	3 housing establishment shall display, in multiple,
365	365	4 conspicuous public places within the facility accessible
366	366	5 to both visitors and residents and in an easily readable
367	367	6 format, the address and phone number of the Office of the
368	368	7 Long Term Care Ombudsman, in a manner prescribed by the
369	369	8 Office.
370	370	9 (e) Immunity. An ombudsman or any representative of the
371	371	10 Office participating in the good faith performance of his or
372	372	11 her official duties shall have immunity from any liability
373	373	12 (civil, criminal or otherwise) in any proceedings (civil,
374	374	13 criminal or otherwise) brought as a consequence of the
375	375	14 performance of his official duties.
376	376	15 (f) Business offenses.
377	377	16 (1) No person shall:
378	378	17 (i) Intentionally prevent, interfere with, or
379	379	18 attempt to impede in any way any representative of the
380	380	19 Office in the performance of his official duties under
381	381	20 this Act and the Older Americans Act of 1965; or
382	382	21 (ii) Intentionally retaliate, discriminate
383	383	22 against, or effect reprisals against any long term
384	384	23 care facility resident or employee for contacting or
385	385	24 providing information to any representative of the
386	386	25 Office.
387	387	26 (2) A violation of this Section is a business offense,
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398	398	1 punishable by a fine not to exceed $501.
399	399	2 (3) The State Long Term Care Ombudsman shall notify
400	400	3 the State's Attorney of the county in which the long term
401	401	4 care facility, supportive living facility, or assisted
402	402	5 living or shared housing establishment is located, or the
403	403	6 Attorney General, of any violations of this Section.
404	404	7 (g) Confidentiality of records and identities. The
405	405	8 Department shall establish procedures for the disclosure by
406	406	9 the State Ombudsman or the regional ombudsmen entities of
407	407	10 files maintained by the program. The procedures shall provide
408	408	11 that the files and records may be disclosed only at the
409	409	12 discretion of the State Long Term Care Ombudsman or the person
410	410	13 designated by the State Ombudsman to disclose the files and
411	411	14 records, and the procedures shall prohibit the disclosure of
412	412	15 the identity of any complainant, resident, participant,
413	413	16 witness, or employee of a long term care provider unless:
414	414	17 (1) the complainant, resident, participant, witness,
415	415	18 or employee of a long term care provider or his or her
416	416	19 legal representative consents to the disclosure and the
417	417	20 consent is in writing;
418	418	21 (2) the complainant, resident, participant, witness,
419	419	22 or employee of a long term care provider gives consent
420	420	23 orally; and the consent is documented contemporaneously in
421	421	24 writing in accordance with such requirements as the
422	422	25 Department shall establish; or
423	423	26 (3) the disclosure is required by court order.
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434	434	1 (h) Legal representation. The Attorney General shall
435	435	2 provide legal representation to any representative of the
436	436	3 Office against whom suit or other legal action is brought in
437	437	4 connection with the performance of the representative's
438	438	5 official duties, in accordance with the State Employee
439	439	6 Indemnification Act.
440	440	7 (i) Treatment by prayer and spiritual means. Nothing in
441	441	8 this Act shall be construed to authorize or require the
442	442	9 medical supervision, regulation or control of remedial care or
443	443	10 treatment of any resident in a long term care facility
444	444	11 operated exclusively by and for members or adherents of any
445	445	12 church or religious denomination the tenets and practices of
446	446	13 which include reliance solely upon spiritual means through
447	447	14 prayer for healing.
448	448	15 (j) The Long Term Care Ombudsman Fund is created as a
449	449	16 special fund in the State treasury to receive moneys for the
450	450	17 express purposes of this Section. All interest earned on
451	451	18 moneys in the fund shall be credited to the fund. Moneys
452	452	19 contained in the fund shall be used to support the purposes of
453	453	20 this Section.
454	454	21 (k) Each Regional Ombudsman may, in accordance with rules
455	455	22 promulgated by the Office, establish a multi-disciplinary team
456	456	23 to act in an advisory role for the purpose of providing
457	457	24 professional knowledge and expertise in handling complex
458	458	25 abuse, neglect, and advocacy issues involving participants.
459	459	26 Each multi-disciplinary team may consist of one or more
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470	470	1 volunteer representatives from any combination of at least 7
471	471	2 members from the following professions: banking or finance;
472	472	3 disability care; health care; pharmacology; law; law
473	473	4 enforcement; emergency responder; mental health care; clergy;
474	474	5 coroner or medical examiner; substance abuse; domestic
475	475	6 violence; sexual assault; or other related fields. To support
476	476	7 multi-disciplinary teams in this role, law enforcement
477	477	8 agencies and coroners or medical examiners shall supply
478	478	9 records as may be requested in particular cases. The Regional
479	479	10 Ombudsman, or his or her designee, of the area in which the
480	480	11 multi-disciplinary team is created shall be the facilitator of
481	481	12 the multi-disciplinary team.
482	482	13 (l) The Office of State Long Term Care Ombudsman shall
483	483	14 create, and periodically update as needed, a training manual
484	484	15 for facilities that are subject to the Nursing Home Care Act
485	485	16 and the Assisted Living and Shared Housing Act that provides
486	486	17 guidance on structuring and implementing the training required
487	487	18 under Section 175 of the Assisted Living and Shared Housing
488	488	19 Act and Section 3-125 of the Nursing Home Care Act.
489	489	20 (Source: P.A. 102-1033, eff. 1-1-23; 103-329, eff. 1-1-24.)
490	490	21 Section 10. The Assisted Living and Shared Housing Act is
491	491	22 amended by adding Section 175 as follows:
492	492	23 (210 ILCS 9/175 new)
493	493	24 Sec. 175. Employee training.
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504	504	1 (a) Administrators of facilities licensed under this Act
505	505	2 shall ensure that all facility staff receive annual in-service
506	506	3 training designed to prevent retaliation against residents.
507	507	4 Administrators shall ensure that any person conducting the
508	508	5 in-service training is familiar with the specific needs of the
509	509	6 resident population at the facility; however, the training
510	510	7 need not be conducted by a qualified social worker or a
511	511	8 qualified social worker consultant. The assisted living or
512	512	9 shared housing administrator shall ensure that the in-service
513	513	10 training under this Section includes a discussion of: (1) a
514	514	11 resident's right to file complaints and voice grievances in
515	515	12 the event of retaliation; (2) examples of what might
516	516	13 constitute or be perceived as employee retaliation against a
517	517	14 resident; and (3) methods of preventing employee retaliation
518	518	15 against residents and alleviating a resident's fear of
519	519	16 retaliation.
520	520	17 (b) The Department shall adopt rules defining the contents
521	521	18 and scope of the training described in this Section in
522	522	19 consultation with the Office of the State Long Term Care
523	523	20 Ombudsman.
524	524	21 Section 15. The Nursing Home Care Act is amended by adding
525	525	22 Section 3-125 as follows:
526	526	23 (210 ILCS 45/3-125 new)
527	527	24 Sec. 3-125. Employee Training.
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538	538	1 (a) Administrators of facilities licensed under this Act
539	539	2 shall ensure that all facility staff receive annual in-service
540	540	3 training designed to prevent retaliation against patients.
541	541	4 Administrators shall ensure that any person conducting the
542	542	5 in-service training is familiar with the specific needs of the
543	543	6 patient population at the facility; however, the training need
544	544	7 not be conducted by a qualified social worker or a qualified
545	545	8 social worker consultant. The administrator shall ensure that
546	546	9 the in-service training under this Section includes a
547	547	10 discussion of: (1) a patient's right to file complaints and
548	548	11 voice grievances in the event of retaliation; (2) examples of
549	549	12 what might constitute or be perceived as employee retaliation
550	550	13 against a patient; and (3) methods of preventing employee
551	551	14 retaliation against patients and alleviating a patient's fear
552	552	15 of retaliation.
553	553	16 (b) The Department shall adopt rules defining the contents
554	554	17 and scope of the training described in this Section in
555	555	18 consultation with the Office of the State Long Term Care
556	556	19 Ombudsman.
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