1 | 1 | | 103RD GENERAL ASSEMBLY State of Illinois 2023 and 2024 SB1962 Introduced 2/9/2023, by Sen. Ann Gillespie SYNOPSIS AS INTRODUCED: 305 ILCS 5/5-30.1 Amends the Illinois Public Aid. Makes a technical change in a Section concerning managed care protections. LRB103 30582 KTG 57019 b A BILL FOR 103RD GENERAL ASSEMBLY State of Illinois 2023 and 2024 SB1962 Introduced 2/9/2023, by Sen. Ann Gillespie SYNOPSIS AS INTRODUCED: 305 ILCS 5/5-30.1 305 ILCS 5/5-30.1 Amends the Illinois Public Aid. Makes a technical change in a Section concerning managed care protections. LRB103 30582 KTG 57019 b LRB103 30582 KTG 57019 b A BILL FOR |
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2 | 2 | | 103RD GENERAL ASSEMBLY State of Illinois 2023 and 2024 SB1962 Introduced 2/9/2023, by Sen. Ann Gillespie SYNOPSIS AS INTRODUCED: |
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3 | 3 | | 305 ILCS 5/5-30.1 305 ILCS 5/5-30.1 |
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4 | 4 | | 305 ILCS 5/5-30.1 |
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5 | 5 | | Amends the Illinois Public Aid. Makes a technical change in a Section concerning managed care protections. |
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6 | 6 | | LRB103 30582 KTG 57019 b LRB103 30582 KTG 57019 b |
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7 | 7 | | LRB103 30582 KTG 57019 b |
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8 | 8 | | A BILL FOR |
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9 | 9 | | SB1962LRB103 30582 KTG 57019 b SB1962 LRB103 30582 KTG 57019 b |
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10 | 10 | | SB1962 LRB103 30582 KTG 57019 b |
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11 | 11 | | 1 AN ACT concerning public aid. |
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12 | 12 | | 2 Be it enacted by the People of the State of Illinois, |
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13 | 13 | | 3 represented in the General Assembly: |
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14 | 14 | | 4 Section 5. The Illinois Public Aid Code is amended by |
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15 | 15 | | 5 changing Section 5-30.1 as follows: |
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16 | 16 | | 6 (305 ILCS 5/5-30.1) |
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17 | 17 | | 7 Sec. 5-30.1. Managed care protections. |
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18 | 18 | | 8 (a) As used in this Section: |
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19 | 19 | | 9 "Managed care organization" or "MCO" means any entity |
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20 | 20 | | 10 which contracts with the the Department to provide services |
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21 | 21 | | 11 where payment for medical services is made on a capitated |
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22 | 22 | | 12 basis. |
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23 | 23 | | 13 "Emergency services" include: |
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24 | 24 | | 14 (1) emergency services, as defined by Section 10 of |
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25 | 25 | | 15 the Managed Care Reform and Patient Rights Act; |
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26 | 26 | | 16 (2) emergency medical screening examinations, as |
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27 | 27 | | 17 defined by Section 10 of the Managed Care Reform and |
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28 | 28 | | 18 Patient Rights Act; |
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29 | 29 | | 19 (3) post-stabilization medical services, as defined by |
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30 | 30 | | 20 Section 10 of the Managed Care Reform and Patient Rights |
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31 | 31 | | 21 Act; and |
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32 | 32 | | 22 (4) emergency medical conditions, as defined by |
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33 | 33 | | 23 Section 10 of the Managed Care Reform and Patient Rights |
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34 | 34 | | |
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35 | 35 | | |
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36 | 36 | | |
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37 | 37 | | 103RD GENERAL ASSEMBLY State of Illinois 2023 and 2024 SB1962 Introduced 2/9/2023, by Sen. Ann Gillespie SYNOPSIS AS INTRODUCED: |
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38 | 38 | | 305 ILCS 5/5-30.1 305 ILCS 5/5-30.1 |
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39 | 39 | | 305 ILCS 5/5-30.1 |
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40 | 40 | | Amends the Illinois Public Aid. Makes a technical change in a Section concerning managed care protections. |
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41 | 41 | | LRB103 30582 KTG 57019 b LRB103 30582 KTG 57019 b |
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42 | 42 | | LRB103 30582 KTG 57019 b |
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43 | 43 | | A BILL FOR |
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44 | 44 | | |
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45 | 45 | | |
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46 | 46 | | |
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47 | 47 | | |
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48 | 48 | | |
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49 | 49 | | 305 ILCS 5/5-30.1 |
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51 | 51 | | |
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52 | 52 | | |
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53 | 53 | | LRB103 30582 KTG 57019 b |
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62 | 62 | | |
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63 | 63 | | SB1962 LRB103 30582 KTG 57019 b |
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64 | 64 | | |
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65 | 65 | | |
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66 | 66 | | SB1962- 2 -LRB103 30582 KTG 57019 b SB1962 - 2 - LRB103 30582 KTG 57019 b |
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67 | 67 | | SB1962 - 2 - LRB103 30582 KTG 57019 b |
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68 | 68 | | 1 Act. |
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69 | 69 | | 2 (b) As provided by Section 5-16.12, managed care |
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70 | 70 | | 3 organizations are subject to the provisions of the Managed |
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71 | 71 | | 4 Care Reform and Patient Rights Act. |
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72 | 72 | | 5 (c) An MCO shall pay any provider of emergency services |
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73 | 73 | | 6 that does not have in effect a contract with the contracted |
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74 | 74 | | 7 Medicaid MCO. The default rate of reimbursement shall be the |
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75 | 75 | | 8 rate paid under Illinois Medicaid fee-for-service program |
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76 | 76 | | 9 methodology, including all policy adjusters, including but not |
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77 | 77 | | 10 limited to Medicaid High Volume Adjustments, Medicaid |
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78 | 78 | | 11 Percentage Adjustments, Outpatient High Volume Adjustments, |
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79 | 79 | | 12 and all outlier add-on adjustments to the extent such |
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80 | 80 | | 13 adjustments are incorporated in the development of the |
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81 | 81 | | 14 applicable MCO capitated rates. |
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82 | 82 | | 15 (d) An MCO shall pay for all post-stabilization services |
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83 | 83 | | 16 as a covered service in any of the following situations: |
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84 | 84 | | 17 (1) the MCO authorized such services; |
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85 | 85 | | 18 (2) such services were administered to maintain the |
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86 | 86 | | 19 enrollee's stabilized condition within one hour after a |
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87 | 87 | | 20 request to the MCO for authorization of further |
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88 | 88 | | 21 post-stabilization services; |
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89 | 89 | | 22 (3) the MCO did not respond to a request to authorize |
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90 | 90 | | 23 such services within one hour; |
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91 | 91 | | 24 (4) the MCO could not be contacted; or |
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92 | 92 | | 25 (5) the MCO and the treating provider, if the treating |
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93 | 93 | | 26 provider is a non-affiliated provider, could not reach an |
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94 | 94 | | |
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98 | 98 | | |
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99 | 99 | | SB1962 - 2 - LRB103 30582 KTG 57019 b |
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101 | 101 | | |
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102 | 102 | | SB1962- 3 -LRB103 30582 KTG 57019 b SB1962 - 3 - LRB103 30582 KTG 57019 b |
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103 | 103 | | SB1962 - 3 - LRB103 30582 KTG 57019 b |
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104 | 104 | | 1 agreement concerning the enrollee's care and an affiliated |
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105 | 105 | | 2 provider was unavailable for a consultation, in which case |
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106 | 106 | | 3 the MCO must pay for such services rendered by the |
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107 | 107 | | 4 treating non-affiliated provider until an affiliated |
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108 | 108 | | 5 provider was reached and either concurred with the |
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109 | 109 | | 6 treating non-affiliated provider's plan of care or assumed |
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110 | 110 | | 7 responsibility for the enrollee's care. Such payment shall |
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111 | 111 | | 8 be made at the default rate of reimbursement paid under |
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112 | 112 | | 9 Illinois Medicaid fee-for-service program methodology, |
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113 | 113 | | 10 including all policy adjusters, including but not limited |
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114 | 114 | | 11 to Medicaid High Volume Adjustments, Medicaid Percentage |
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115 | 115 | | 12 Adjustments, Outpatient High Volume Adjustments and all |
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116 | 116 | | 13 outlier add-on adjustments to the extent that such |
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117 | 117 | | 14 adjustments are incorporated in the development of the |
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118 | 118 | | 15 applicable MCO capitated rates. |
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119 | 119 | | 16 (e) The following requirements apply to MCOs in |
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120 | 120 | | 17 determining payment for all emergency services: |
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121 | 121 | | 18 (1) MCOs shall not impose any requirements for prior |
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122 | 122 | | 19 approval of emergency services. |
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123 | 123 | | 20 (2) The MCO shall cover emergency services provided to |
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124 | 124 | | 21 enrollees who are temporarily away from their residence |
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125 | 125 | | 22 and outside the contracting area to the extent that the |
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126 | 126 | | 23 enrollees would be entitled to the emergency services if |
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127 | 127 | | 24 they still were within the contracting area. |
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128 | 128 | | 25 (3) The MCO shall have no obligation to cover medical |
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129 | 129 | | 26 services provided on an emergency basis that are not |
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130 | 130 | | |
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131 | 131 | | |
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132 | 132 | | |
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133 | 133 | | |
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134 | 134 | | |
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135 | 135 | | SB1962 - 3 - LRB103 30582 KTG 57019 b |
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137 | 137 | | |
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138 | 138 | | SB1962- 4 -LRB103 30582 KTG 57019 b SB1962 - 4 - LRB103 30582 KTG 57019 b |
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139 | 139 | | SB1962 - 4 - LRB103 30582 KTG 57019 b |
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140 | 140 | | 1 covered services under the contract. |
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141 | 141 | | 2 (4) The MCO shall not condition coverage for emergency |
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142 | 142 | | 3 services on the treating provider notifying the MCO of the |
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143 | 143 | | 4 enrollee's screening and treatment within 10 days after |
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144 | 144 | | 5 presentation for emergency services. |
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145 | 145 | | 6 (5) The determination of the attending emergency |
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146 | 146 | | 7 physician, or the provider actually treating the enrollee, |
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147 | 147 | | 8 of whether an enrollee is sufficiently stabilized for |
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148 | 148 | | 9 discharge or transfer to another facility, shall be |
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149 | 149 | | 10 binding on the MCO. The MCO shall cover emergency services |
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150 | 150 | | 11 for all enrollees whether the emergency services are |
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151 | 151 | | 12 provided by an affiliated or non-affiliated provider. |
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152 | 152 | | 13 (6) The MCO's financial responsibility for |
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153 | 153 | | 14 post-stabilization care services it has not pre-approved |
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154 | 154 | | 15 ends when: |
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155 | 155 | | 16 (A) a plan physician with privileges at the |
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156 | 156 | | 17 treating hospital assumes responsibility for the |
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157 | 157 | | 18 enrollee's care; |
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158 | 158 | | 19 (B) a plan physician assumes responsibility for |
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159 | 159 | | 20 the enrollee's care through transfer; |
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160 | 160 | | 21 (C) a contracting entity representative and the |
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161 | 161 | | 22 treating physician reach an agreement concerning the |
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162 | 162 | | 23 enrollee's care; or |
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163 | 163 | | 24 (D) the enrollee is discharged. |
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164 | 164 | | 25 (f) Network adequacy and transparency. |
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165 | 165 | | 26 (1) The Department shall: |
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166 | 166 | | |
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171 | 171 | | SB1962 - 4 - LRB103 30582 KTG 57019 b |
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174 | 174 | | SB1962- 5 -LRB103 30582 KTG 57019 b SB1962 - 5 - LRB103 30582 KTG 57019 b |
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175 | 175 | | SB1962 - 5 - LRB103 30582 KTG 57019 b |
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176 | 176 | | 1 (A) ensure that an adequate provider network is in |
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177 | 177 | | 2 place, taking into consideration health professional |
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178 | 178 | | 3 shortage areas and medically underserved areas; |
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179 | 179 | | 4 (B) publicly release an explanation of its process |
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180 | 180 | | 5 for analyzing network adequacy; |
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181 | 181 | | 6 (C) periodically ensure that an MCO continues to |
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182 | 182 | | 7 have an adequate network in place; |
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183 | 183 | | 8 (D) require MCOs, including Medicaid Managed Care |
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184 | 184 | | 9 Entities as defined in Section 5-30.2, to meet |
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185 | 185 | | 10 provider directory requirements under Section 5-30.3; |
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186 | 186 | | 11 (E) require MCOs to ensure that any |
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187 | 187 | | 12 Medicaid-certified provider under contract with an MCO |
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188 | 188 | | 13 and previously submitted on a roster on the date of |
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189 | 189 | | 14 service is paid for any medically necessary, |
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190 | 190 | | 15 Medicaid-covered, and authorized service rendered to |
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191 | 191 | | 16 any of the MCO's enrollees, regardless of inclusion on |
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192 | 192 | | 17 the MCO's published and publicly available directory |
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193 | 193 | | 18 of available providers; and |
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194 | 194 | | 19 (F) require MCOs, including Medicaid Managed Care |
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195 | 195 | | 20 Entities as defined in Section 5-30.2, to meet each of |
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196 | 196 | | 21 the requirements under subsection (d-5) of Section 10 |
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197 | 197 | | 22 of the Network Adequacy and Transparency Act; with |
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198 | 198 | | 23 necessary exceptions to the MCO's network to ensure |
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199 | 199 | | 24 that admission and treatment with a provider or at a |
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200 | 200 | | 25 treatment facility in accordance with the network |
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201 | 201 | | 26 adequacy standards in paragraph (3) of subsection |
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207 | 207 | | SB1962 - 5 - LRB103 30582 KTG 57019 b |
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210 | 210 | | SB1962- 6 -LRB103 30582 KTG 57019 b SB1962 - 6 - LRB103 30582 KTG 57019 b |
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211 | 211 | | SB1962 - 6 - LRB103 30582 KTG 57019 b |
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212 | 212 | | 1 (d-5) of Section 10 of the Network Adequacy and |
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213 | 213 | | 2 Transparency Act is limited to providers or facilities |
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214 | 214 | | 3 that are Medicaid certified. |
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215 | 215 | | 4 (2) Each MCO shall confirm its receipt of information |
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216 | 216 | | 5 submitted specific to physician or dentist additions or |
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217 | 217 | | 6 physician or dentist deletions from the MCO's provider |
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218 | 218 | | 7 network within 3 days after receiving all required |
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219 | 219 | | 8 information from contracted physicians or dentists, and |
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220 | 220 | | 9 electronic physician and dental directories must be |
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221 | 221 | | 10 updated consistent with current rules as published by the |
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222 | 222 | | 11 Centers for Medicare and Medicaid Services or its |
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223 | 223 | | 12 successor agency. |
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224 | 224 | | 13 (g) Timely payment of claims. |
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225 | 225 | | 14 (1) The MCO shall pay a claim within 30 days of |
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226 | 226 | | 15 receiving a claim that contains all the essential |
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227 | 227 | | 16 information needed to adjudicate the claim. |
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228 | 228 | | 17 (2) The MCO shall notify the billing party of its |
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229 | 229 | | 18 inability to adjudicate a claim within 30 days of |
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230 | 230 | | 19 receiving that claim. |
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231 | 231 | | 20 (3) The MCO shall pay a penalty that is at least equal |
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232 | 232 | | 21 to the timely payment interest penalty imposed under |
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233 | 233 | | 22 Section 368a of the Illinois Insurance Code for any claims |
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234 | 234 | | 23 not timely paid. |
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235 | 235 | | 24 (A) When an MCO is required to pay a timely payment |
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236 | 236 | | 25 interest penalty to a provider, the MCO must calculate |
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237 | 237 | | 26 and pay the timely payment interest penalty that is |
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238 | 238 | | |
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242 | 242 | | |
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243 | 243 | | SB1962 - 6 - LRB103 30582 KTG 57019 b |
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246 | 246 | | SB1962- 7 -LRB103 30582 KTG 57019 b SB1962 - 7 - LRB103 30582 KTG 57019 b |
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247 | 247 | | SB1962 - 7 - LRB103 30582 KTG 57019 b |
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248 | 248 | | 1 due to the provider within 30 days after the payment of |
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249 | 249 | | 2 the claim. In no event shall a provider be required to |
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250 | 250 | | 3 request or apply for payment of any owed timely |
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251 | 251 | | 4 payment interest penalties. |
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252 | 252 | | 5 (B) Such payments shall be reported separately |
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253 | 253 | | 6 from the claim payment for services rendered to the |
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254 | 254 | | 7 MCO's enrollee and clearly identified as interest |
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255 | 255 | | 8 payments. |
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256 | 256 | | 9 (4)(A) The Department shall require MCOs to expedite |
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257 | 257 | | 10 payments to providers identified on the Department's |
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258 | 258 | | 11 expedited provider list, determined in accordance with 89 |
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259 | 259 | | 12 Ill. Adm. Code 140.71(b), on a schedule at least as |
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260 | 260 | | 13 frequently as the providers are paid under the |
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261 | 261 | | 14 Department's fee-for-service expedited provider schedule. |
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262 | 262 | | 15 (B) Compliance with the expedited provider requirement |
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263 | 263 | | 16 may be satisfied by an MCO through the use of a Periodic |
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264 | 264 | | 17 Interim Payment (PIP) program that has been mutually |
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265 | 265 | | 18 agreed to and documented between the MCO and the provider, |
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266 | 266 | | 19 if the PIP program ensures that any expedited provider |
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267 | 267 | | 20 receives regular and periodic payments based on prior |
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268 | 268 | | 21 period payment experience from that MCO. Total payments |
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269 | 269 | | 22 under the PIP program may be reconciled against future PIP |
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270 | 270 | | 23 payments on a schedule mutually agreed to between the MCO |
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271 | 271 | | 24 and the provider. |
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272 | 272 | | 25 (C) The Department shall share at least monthly its |
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273 | 273 | | 26 expedited provider list and the frequency with which it |
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278 | 278 | | |
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279 | 279 | | SB1962 - 7 - LRB103 30582 KTG 57019 b |
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281 | 281 | | |
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282 | 282 | | SB1962- 8 -LRB103 30582 KTG 57019 b SB1962 - 8 - LRB103 30582 KTG 57019 b |
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283 | 283 | | SB1962 - 8 - LRB103 30582 KTG 57019 b |
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284 | 284 | | 1 pays providers on the expedited list. |
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285 | 285 | | 2 (g-5) Recognizing that the rapid transformation of the |
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286 | 286 | | 3 Illinois Medicaid program may have unintended operational |
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287 | 287 | | 4 challenges for both payers and providers: |
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288 | 288 | | 5 (1) in no instance shall a medically necessary covered |
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289 | 289 | | 6 service rendered in good faith, based upon eligibility |
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290 | 290 | | 7 information documented by the provider, be denied coverage |
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291 | 291 | | 8 or diminished in payment amount if the eligibility or |
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292 | 292 | | 9 coverage information available at the time the service was |
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293 | 293 | | 10 rendered is later found to be inaccurate in the assignment |
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294 | 294 | | 11 of coverage responsibility between MCOs or the |
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295 | 295 | | 12 fee-for-service system, except for instances when an |
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296 | 296 | | 13 individual is deemed to have not been eligible for |
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297 | 297 | | 14 coverage under the Illinois Medicaid program; and |
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298 | 298 | | 15 (2) the Department shall, by December 31, 2016, adopt |
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299 | 299 | | 16 rules establishing policies that shall be included in the |
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300 | 300 | | 17 Medicaid managed care policy and procedures manual |
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301 | 301 | | 18 addressing payment resolutions in situations in which a |
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302 | 302 | | 19 provider renders services based upon information obtained |
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303 | 303 | | 20 after verifying a patient's eligibility and coverage plan |
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304 | 304 | | 21 through either the Department's current enrollment system |
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305 | 305 | | 22 or a system operated by the coverage plan identified by |
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306 | 306 | | 23 the patient presenting for services: |
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307 | 307 | | 24 (A) such medically necessary covered services |
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308 | 308 | | 25 shall be considered rendered in good faith; |
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309 | 309 | | 26 (B) such policies and procedures shall be |
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310 | 310 | | |
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315 | 315 | | SB1962 - 8 - LRB103 30582 KTG 57019 b |
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318 | 318 | | SB1962- 9 -LRB103 30582 KTG 57019 b SB1962 - 9 - LRB103 30582 KTG 57019 b |
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319 | 319 | | SB1962 - 9 - LRB103 30582 KTG 57019 b |
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320 | 320 | | 1 developed in consultation with industry |
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321 | 321 | | 2 representatives of the Medicaid managed care health |
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322 | 322 | | 3 plans and representatives of provider associations |
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323 | 323 | | 4 representing the majority of providers within the |
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324 | 324 | | 5 identified provider industry; and |
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325 | 325 | | 6 (C) such rules shall be published for a review and |
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326 | 326 | | 7 comment period of no less than 30 days on the |
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327 | 327 | | 8 Department's website with final rules remaining |
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328 | 328 | | 9 available on the Department's website. |
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329 | 329 | | 10 The rules on payment resolutions shall include, but |
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330 | 330 | | 11 not be limited to: |
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331 | 331 | | 12 (A) the extension of the timely filing period; |
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332 | 332 | | 13 (B) retroactive prior authorizations; and |
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333 | 333 | | 14 (C) guaranteed minimum payment rate of no less |
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334 | 334 | | 15 than the current, as of the date of service, |
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335 | 335 | | 16 fee-for-service rate, plus all applicable add-ons, |
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336 | 336 | | 17 when the resulting service relationship is out of |
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337 | 337 | | 18 network. |
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338 | 338 | | 19 The rules shall be applicable for both MCO coverage |
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339 | 339 | | 20 and fee-for-service coverage. |
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340 | 340 | | 21 If the fee-for-service system is ultimately determined to |
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341 | 341 | | 22 have been responsible for coverage on the date of service, the |
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342 | 342 | | 23 Department shall provide for an extended period for claims |
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343 | 343 | | 24 submission outside the standard timely filing requirements. |
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344 | 344 | | 25 (g-6) MCO Performance Metrics Report. |
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345 | 345 | | 26 (1) The Department shall publish, on at least a |
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346 | 346 | | |
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347 | 347 | | |
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348 | 348 | | |
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349 | 349 | | |
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350 | 350 | | |
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351 | 351 | | SB1962 - 9 - LRB103 30582 KTG 57019 b |
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353 | 353 | | |
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354 | 354 | | SB1962- 10 -LRB103 30582 KTG 57019 b SB1962 - 10 - LRB103 30582 KTG 57019 b |
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355 | 355 | | SB1962 - 10 - LRB103 30582 KTG 57019 b |
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356 | 356 | | 1 quarterly basis, each MCO's operational performance, |
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357 | 357 | | 2 including, but not limited to, the following categories of |
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358 | 358 | | 3 metrics: |
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359 | 359 | | 4 (A) claims payment, including timeliness and |
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360 | 360 | | 5 accuracy; |
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361 | 361 | | 6 (B) prior authorizations; |
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362 | 362 | | 7 (C) grievance and appeals; |
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363 | 363 | | 8 (D) utilization statistics; |
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364 | 364 | | 9 (E) provider disputes; |
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365 | 365 | | 10 (F) provider credentialing; and |
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366 | 366 | | 11 (G) member and provider customer service. |
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367 | 367 | | 12 (2) The Department shall ensure that the metrics |
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368 | 368 | | 13 report is accessible to providers online by January 1, |
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369 | 369 | | 14 2017. |
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370 | 370 | | 15 (3) The metrics shall be developed in consultation |
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371 | 371 | | 16 with industry representatives of the Medicaid managed care |
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372 | 372 | | 17 health plans and representatives of associations |
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373 | 373 | | 18 representing the majority of providers within the |
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374 | 374 | | 19 identified industry. |
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375 | 375 | | 20 (4) Metrics shall be defined and incorporated into the |
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376 | 376 | | 21 applicable Managed Care Policy Manual issued by the |
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377 | 377 | | 22 Department. |
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378 | 378 | | 23 (g-7) MCO claims processing and performance analysis. In |
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379 | 379 | | 24 order to monitor MCO payments to hospital providers, pursuant |
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380 | 380 | | 25 to Public Act 100-580, the Department shall post an analysis |
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381 | 381 | | 26 of MCO claims processing and payment performance on its |
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382 | 382 | | |
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383 | 383 | | |
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384 | 384 | | |
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386 | 386 | | |
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387 | 387 | | SB1962 - 10 - LRB103 30582 KTG 57019 b |
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389 | 389 | | |
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390 | 390 | | SB1962- 11 -LRB103 30582 KTG 57019 b SB1962 - 11 - LRB103 30582 KTG 57019 b |
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391 | 391 | | SB1962 - 11 - LRB103 30582 KTG 57019 b |
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392 | 392 | | 1 website every 6 months. Such analysis shall include a review |
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393 | 393 | | 2 and evaluation of a representative sample of hospital claims |
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394 | 394 | | 3 that are rejected and denied for clean and unclean claims and |
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395 | 395 | | 4 the top 5 reasons for such actions and timeliness of claims |
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396 | 396 | | 5 adjudication, which identifies the percentage of claims |
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397 | 397 | | 6 adjudicated within 30, 60, 90, and over 90 days, and the dollar |
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398 | 398 | | 7 amounts associated with those claims. |
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399 | 399 | | 8 (g-8) Dispute resolution process. The Department shall |
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400 | 400 | | 9 maintain a provider complaint portal through which a provider |
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401 | 401 | | 10 can submit to the Department unresolved disputes with an MCO. |
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402 | 402 | | 11 An unresolved dispute means an MCO's decision that denies in |
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403 | 403 | | 12 whole or in part a claim for reimbursement to a provider for |
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404 | 404 | | 13 health care services rendered by the provider to an enrollee |
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405 | 405 | | 14 of the MCO with which the provider disagrees. Disputes shall |
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406 | 406 | | 15 not be submitted to the portal until the provider has availed |
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407 | 407 | | 16 itself of the MCO's internal dispute resolution process. |
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408 | 408 | | 17 Disputes that are submitted to the MCO internal dispute |
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409 | 409 | | 18 resolution process may be submitted to the Department of |
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410 | 410 | | 19 Healthcare and Family Services' complaint portal no sooner |
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411 | 411 | | 20 than 30 days after submitting to the MCO's internal process |
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412 | 412 | | 21 and not later than 30 days after the unsatisfactory resolution |
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413 | 413 | | 22 of the internal MCO process or 60 days after submitting the |
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414 | 414 | | 23 dispute to the MCO internal process. Multiple claim disputes |
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415 | 415 | | 24 involving the same MCO may be submitted in one complaint, |
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416 | 416 | | 25 regardless of whether the claims are for different enrollees, |
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417 | 417 | | 26 when the specific reason for non-payment of the claims |
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418 | 418 | | |
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419 | 419 | | |
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420 | 420 | | |
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421 | 421 | | |
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422 | 422 | | |
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423 | 423 | | SB1962 - 11 - LRB103 30582 KTG 57019 b |
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424 | 424 | | |
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425 | 425 | | |
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426 | 426 | | SB1962- 12 -LRB103 30582 KTG 57019 b SB1962 - 12 - LRB103 30582 KTG 57019 b |
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427 | 427 | | SB1962 - 12 - LRB103 30582 KTG 57019 b |
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428 | 428 | | 1 involves a common question of fact or policy. Within 10 |
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429 | 429 | | 2 business days of receipt of a complaint, the Department shall |
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430 | 430 | | 3 present such disputes to the appropriate MCO, which shall then |
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431 | 431 | | 4 have 30 days to issue its written proposal to resolve the |
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432 | 432 | | 5 dispute. The Department may grant one 30-day extension of this |
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433 | 433 | | 6 time frame to one of the parties to resolve the dispute. If the |
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434 | 434 | | 7 dispute remains unresolved at the end of this time frame or the |
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435 | 435 | | 8 provider is not satisfied with the MCO's written proposal to |
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436 | 436 | | 9 resolve the dispute, the provider may, within 30 days, request |
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437 | 437 | | 10 the Department to review the dispute and make a final |
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438 | 438 | | 11 determination. Within 30 days of the request for Department |
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439 | 439 | | 12 review of the dispute, both the provider and the MCO shall |
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440 | 440 | | 13 present all relevant information to the Department for |
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441 | 441 | | 14 resolution and make individuals with knowledge of the issues |
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442 | 442 | | 15 available to the Department for further inquiry if needed. |
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443 | 443 | | 16 Within 30 days of receiving the relevant information on the |
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444 | 444 | | 17 dispute, or the lapse of the period for submitting such |
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445 | 445 | | 18 information, the Department shall issue a written decision on |
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446 | 446 | | 19 the dispute based on contractual terms between the provider |
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447 | 447 | | 20 and the MCO, contractual terms between the MCO and the |
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448 | 448 | | 21 Department of Healthcare and Family Services and applicable |
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449 | 449 | | 22 Medicaid policy. The decision of the Department shall be |
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450 | 450 | | 23 final. By January 1, 2020, the Department shall establish by |
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451 | 451 | | 24 rule further details of this dispute resolution process. |
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452 | 452 | | 25 Disputes between MCOs and providers presented to the |
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453 | 453 | | 26 Department for resolution are not contested cases, as defined |
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454 | 454 | | |
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455 | 455 | | |
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456 | 456 | | |
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457 | 457 | | |
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458 | 458 | | |
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459 | 459 | | SB1962 - 12 - LRB103 30582 KTG 57019 b |
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460 | 460 | | |
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461 | 461 | | |
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462 | 462 | | SB1962- 13 -LRB103 30582 KTG 57019 b SB1962 - 13 - LRB103 30582 KTG 57019 b |
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463 | 463 | | SB1962 - 13 - LRB103 30582 KTG 57019 b |
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464 | 464 | | 1 in Section 1-30 of the Illinois Administrative Procedure Act, |
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465 | 465 | | 2 conferring any right to an administrative hearing. |
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466 | 466 | | 3 (g-9)(1) The Department shall publish annually on its |
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467 | 467 | | 4 website a report on the calculation of each managed care |
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468 | 468 | | 5 organization's medical loss ratio showing the following: |
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469 | 469 | | 6 (A) Premium revenue, with appropriate adjustments. |
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470 | 470 | | 7 (B) Benefit expense, setting forth the aggregate |
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471 | 471 | | 8 amount spent for the following: |
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472 | 472 | | 9 (i) Direct paid claims. |
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473 | 473 | | 10 (ii) Subcapitation payments. |
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474 | 474 | | 11 (iii) Other claim payments. |
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475 | 475 | | 12 (iv) Direct reserves. |
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476 | 476 | | 13 (v) Gross recoveries. |
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477 | 477 | | 14 (vi) Expenses for activities that improve health |
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478 | 478 | | 15 care quality as allowed by the Department. |
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479 | 479 | | 16 (2) The medical loss ratio shall be calculated consistent |
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480 | 480 | | 17 with federal law and regulation following a claims runout |
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481 | 481 | | 18 period determined by the Department. |
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482 | 482 | | 19 (g-10)(1) "Liability effective date" means the date on |
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483 | 483 | | 20 which an MCO becomes responsible for payment for medically |
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484 | 484 | | 21 necessary and covered services rendered by a provider to one |
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485 | 485 | | 22 of its enrollees in accordance with the contract terms between |
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486 | 486 | | 23 the MCO and the provider. The liability effective date shall |
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487 | 487 | | 24 be the later of: |
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488 | 488 | | 25 (A) The execution date of a network participation |
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489 | 489 | | 26 contract agreement. |
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490 | 490 | | |
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491 | 491 | | |
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492 | 492 | | |
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493 | 493 | | |
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494 | 494 | | |
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495 | 495 | | SB1962 - 13 - LRB103 30582 KTG 57019 b |
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496 | 496 | | |
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497 | 497 | | |
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498 | 498 | | SB1962- 14 -LRB103 30582 KTG 57019 b SB1962 - 14 - LRB103 30582 KTG 57019 b |
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499 | 499 | | SB1962 - 14 - LRB103 30582 KTG 57019 b |
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500 | 500 | | 1 (B) The date the provider or its representative |
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501 | 501 | | 2 submits to the MCO the complete and accurate standardized |
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502 | 502 | | 3 roster form for the provider in the format approved by the |
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503 | 503 | | 4 Department. |
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504 | 504 | | 5 (C) The provider effective date contained within the |
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505 | 505 | | 6 Department's provider enrollment subsystem within the |
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506 | 506 | | 7 Illinois Medicaid Program Advanced Cloud Technology |
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507 | 507 | | 8 (IMPACT) System. |
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508 | 508 | | 9 (2) The standardized roster form may be submitted to the |
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509 | 509 | | 10 MCO at the same time that the provider submits an enrollment |
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510 | 510 | | 11 application to the Department through IMPACT. |
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511 | 511 | | 12 (3) By October 1, 2019, the Department shall require all |
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512 | 512 | | 13 MCOs to update their provider directory with information for |
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513 | 513 | | 14 new practitioners of existing contracted providers within 30 |
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514 | 514 | | 15 days of receipt of a complete and accurate standardized roster |
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515 | 515 | | 16 template in the format approved by the Department provided |
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516 | 516 | | 17 that the provider is effective in the Department's provider |
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517 | 517 | | 18 enrollment subsystem within the IMPACT system. Such provider |
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518 | 518 | | 19 directory shall be readily accessible for purposes of |
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519 | 519 | | 20 selecting an approved health care provider and comply with all |
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520 | 520 | | 21 other federal and State requirements. |
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521 | 521 | | 22 (g-11) The Department shall work with relevant |
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522 | 522 | | 23 stakeholders on the development of operational guidelines to |
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523 | 523 | | 24 enhance and improve operational performance of Illinois' |
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524 | 524 | | 25 Medicaid managed care program, including, but not limited to, |
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525 | 525 | | 26 improving provider billing practices, reducing claim |
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526 | 526 | | |
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527 | 527 | | |
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528 | 528 | | |
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529 | 529 | | |
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530 | 530 | | |
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531 | 531 | | SB1962 - 14 - LRB103 30582 KTG 57019 b |
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532 | 532 | | |
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533 | 533 | | |
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534 | 534 | | SB1962- 15 -LRB103 30582 KTG 57019 b SB1962 - 15 - LRB103 30582 KTG 57019 b |
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535 | 535 | | SB1962 - 15 - LRB103 30582 KTG 57019 b |
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536 | 536 | | 1 rejections and inappropriate payment denials, and |
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537 | 537 | | 2 standardizing processes, procedures, definitions, and response |
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538 | 538 | | 3 timelines, with the goal of reducing provider and MCO |
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539 | 539 | | 4 administrative burdens and conflict. The Department shall |
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540 | 540 | | 5 include a report on the progress of these program improvements |
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541 | 541 | | 6 and other topics in its Fiscal Year 2020 annual report to the |
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542 | 542 | | 7 General Assembly. |
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543 | 543 | | 8 (g-12) Notwithstanding any other provision of law, if the |
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544 | 544 | | 9 Department or an MCO requires submission of a claim for |
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545 | 545 | | 10 payment in a non-electronic format, a provider shall always be |
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546 | 546 | | 11 afforded a period of no less than 90 business days, as a |
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547 | 547 | | 12 correction period, following any notification of rejection by |
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548 | 548 | | 13 either the Department or the MCO to correct errors or |
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549 | 549 | | 14 omissions in the original submission. |
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550 | 550 | | 15 Under no circumstances, either by an MCO or under the |
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551 | 551 | | 16 State's fee-for-service system, shall a provider be denied |
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552 | 552 | | 17 payment for failure to comply with any timely submission |
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553 | 553 | | 18 requirements under this Code or under any existing contract, |
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554 | 554 | | 19 unless the non-electronic format claim submission occurs after |
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555 | 555 | | 20 the initial 180 days following the latest date of service on |
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556 | 556 | | 21 the claim, or after the 90 business days correction period |
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557 | 557 | | 22 following notification to the provider of rejection or denial |
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558 | 558 | | 23 of payment. |
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559 | 559 | | 24 (h) The Department shall not expand mandatory MCO |
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560 | 560 | | 25 enrollment into new counties beyond those counties already |
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561 | 561 | | 26 designated by the Department as of June 1, 2014 for the |
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562 | 562 | | |
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563 | 563 | | |
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564 | 564 | | |
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565 | 565 | | |
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566 | 566 | | |
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567 | 567 | | SB1962 - 15 - LRB103 30582 KTG 57019 b |
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568 | 568 | | |
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569 | 569 | | |
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570 | 570 | | SB1962- 16 -LRB103 30582 KTG 57019 b SB1962 - 16 - LRB103 30582 KTG 57019 b |
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571 | 571 | | SB1962 - 16 - LRB103 30582 KTG 57019 b |
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572 | 572 | | 1 individuals whose eligibility for medical assistance is not |
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573 | 573 | | 2 the seniors or people with disabilities population until the |
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574 | 574 | | 3 Department provides an opportunity for accountable care |
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575 | 575 | | 4 entities and MCOs to participate in such newly designated |
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576 | 576 | | 5 counties. |
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577 | 577 | | 6 (i) The requirements of this Section apply to contracts |
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578 | 578 | | 7 with accountable care entities and MCOs entered into, amended, |
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579 | 579 | | 8 or renewed after June 16, 2014 (the effective date of Public |
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580 | 580 | | 9 Act 98-651). |
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581 | 581 | | 10 (j) Health care information released to managed care |
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582 | 582 | | 11 organizations. A health care provider shall release to a |
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583 | 583 | | 12 Medicaid managed care organization, upon request, and subject |
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584 | 584 | | 13 to the Health Insurance Portability and Accountability Act of |
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585 | 585 | | 14 1996 and any other law applicable to the release of health |
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586 | 586 | | 15 information, the health care information of the MCO's |
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587 | 587 | | 16 enrollee, if the enrollee has completed and signed a general |
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588 | 588 | | 17 release form that grants to the health care provider |
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589 | 589 | | 18 permission to release the recipient's health care information |
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590 | 590 | | 19 to the recipient's insurance carrier. |
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591 | 591 | | 20 (k) The Department of Healthcare and Family Services, |
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592 | 592 | | 21 managed care organizations, a statewide organization |
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593 | 593 | | 22 representing hospitals, and a statewide organization |
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594 | 594 | | 23 representing safety-net hospitals shall explore ways to |
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595 | 595 | | 24 support billing departments in safety-net hospitals. |
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596 | 596 | | 25 (l) The requirements of this Section added by Public Act |
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597 | 597 | | 26 102-4 shall apply to services provided on or after the first |
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598 | 598 | | |
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599 | 599 | | |
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600 | 600 | | |
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601 | 601 | | |
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602 | 602 | | |
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603 | 603 | | SB1962 - 16 - LRB103 30582 KTG 57019 b |
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604 | 604 | | |
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605 | 605 | | |
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606 | 606 | | SB1962- 17 -LRB103 30582 KTG 57019 b SB1962 - 17 - LRB103 30582 KTG 57019 b |
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607 | 607 | | SB1962 - 17 - LRB103 30582 KTG 57019 b |
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608 | 608 | | 1 day of the month that begins 60 days after April 27, 2021 (the |
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609 | 609 | | 2 effective date of Public Act 102-4). |
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610 | 610 | | 3 (Source: P.A. 101-209, eff. 8-5-19; 102-4, eff. 4-27-21; |
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611 | 611 | | 4 102-43, eff. 7-6-21; 102-144, eff. 1-1-22; 102-454, eff. |
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612 | 612 | | 5 8-20-21; 102-813, eff. 5-13-22.) |
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613 | 613 | | |
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614 | 614 | | |
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615 | 615 | | |
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616 | 616 | | |
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617 | 617 | | |
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618 | 618 | | SB1962 - 17 - LRB103 30582 KTG 57019 b |
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