HB3800 EngrossedLRB104 09780 BAB 19846 b HB3800 Engrossed LRB104 09780 BAB 19846 b HB3800 Engrossed LRB104 09780 BAB 19846 b 1 AN ACT concerning regulation. 2 Be it enacted by the People of the State of Illinois, 3 represented in the General Assembly: 4 Section 5. The Illinois Insurance Code is amended by 5 changing Sections 121-2.08, 174, 194, 368d, 370c.1, and 1563 6 and by renumbering and changing Section 356z.71 (as amended by 7 Public Act 103-700) as follows: 8 (215 ILCS 5/121-2.08) (from Ch. 73, par. 733-2.08) 9 Sec. 121-2.08. Transactions in this State involving 10 contracts of insurance independently procured directly from an 11 unauthorized insurer by industrial insureds. 12 (a) As used in this Section: 13 "Exempt commercial purchaser" means exempt commercial 14 purchaser as the term is defined in subsection (1) of Section 15 445 of this Code. 16 "Home state" means home state as the term is defined in 17 subsection (1) of Section 445 of this Code. 18 "Industrial insured" means an insured: 19 (i) that procures the insurance of any risk or risks 20 of the kinds specified in Classes 2 and 3 of Section 4 of 21 this Code by use of the services of a full-time employee 22 who is a qualified risk manager or the services of a 23 regularly and continuously retained consultant who is a HB3800 Engrossed LRB104 09780 BAB 19846 b HB3800 Engrossed- 2 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 2 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 2 - LRB104 09780 BAB 19846 b 1 qualified risk manager; 2 (ii) that procures the insurance directly from an 3 unauthorized insurer without the services of an 4 intermediary insurance producer; and 5 (iii) that is an exempt commercial purchaser whose 6 home state is Illinois. 7 "Insurance producer" means insurance producer as the term 8 is defined in Section 500-10 of this Code. 9 "Qualified risk manager" means qualified risk manager as 10 the term is defined in subsection (1) of Section 445 of this 11 Code. 12 "Safety-Net Hospital" means an Illinois hospital that 13 qualifies as a Safety-Net Hospital under Section 5-5e.1 of the 14 Illinois Public Aid Code. 15 "Unauthorized insurer" means unauthorized insurer as the 16 term is defined in subsection (1) of Section 445 of this Code. 17 (b) For contracts of insurance procured directly from an 18 unauthorized insurer effective January 1, 2015 or later, 19 within 90 days after the effective date of each contract of 20 insurance issued under this Section, the insured shall file a 21 report with the Director by submitting the report to the 22 Surplus Line Association of Illinois in writing or in a 23 computer readable format and provide information as designated 24 by the Surplus Line Association of Illinois. The information 25 in the report shall be substantially similar to that required 26 for surplus line submissions as described in subsection (5) of HB3800 Engrossed - 2 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 3 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 3 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 3 - LRB104 09780 BAB 19846 b 1 Section 445 of this Code. Where applicable, the report shall 2 satisfy, with respect to the subject insurance, the reporting 3 requirement of Section 12 of the Fire Investigation Act. 4 (c) For contracts of insurance procured directly from an 5 unauthorized insurer effective January 1, 2015 through 6 December 31, 2017, within 30 days after filing the report, the 7 insured shall pay to the Director for the use and benefit of 8 the State a sum equal to the gross premium of the contract of 9 insurance multiplied by the surplus line tax rate, as 10 described in paragraph (3) of subsection (a) of Section 445 of 11 this Code, and shall pay the fire marshal tax that would 12 otherwise be due annually in March for insurance subject to 13 tax under Section 12 of the Fire Investigation Act. For 14 contracts of insurance procured directly from an unauthorized 15 insurer effective January 1, 2018 or later, within 30 days 16 after filing the report, the insured shall pay to the Director 17 for the use and benefit of the State a sum equal to 0.5% of the 18 gross premium of the contract of insurance, and shall pay the 19 fire marshal tax that would otherwise be due annually in March 20 for insurance subject to tax under Section 12 of the Fire 21 Investigation Act. For contracts of insurance procured 22 directly from an unauthorized insurer effective January 1, 23 2015 or later, within 30 days after filing the report, the 24 insured shall pay to the Surplus Line Association of Illinois 25 a countersigning fee that shall be assessed at the same rate 26 charged to members pursuant to subsection (4) of Section 445.1 HB3800 Engrossed - 3 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 4 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 4 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 4 - LRB104 09780 BAB 19846 b 1 of this Code. 2 (d) For contracts of insurance procured directly from an 3 unauthorized insurer effective January 1, 2015 or later, the 4 insured shall withhold the amount of the taxes and 5 countersignature fee from the amount of premium charged by and 6 otherwise payable to the insurer for the insurance. If the 7 insured fails to withhold the tax and countersignature fee 8 from the premium, then the insured shall be liable for the 9 amounts thereof and shall pay the amounts as prescribed in 10 subsection (c) of this Section. 11 (e) Contracts of insurance with an industrial insured that 12 qualifies as a Safety-Net Hospital are not subject to 13 subsections (b) through (d) of this Section. 14 (Source: P.A. 100-535, eff. 9-22-17; 100-1118, eff. 11-27-18.) 15 (215 ILCS 5/174) (from Ch. 73, par. 786) 16 Sec. 174. Kinds of agreements requiring approval. 17 (1) The following kinds of reinsurance agreements shall 18 not be entered into by any domestic company unless such 19 agreements are approved in writing by the Director: 20 (a) Agreements of reinsurance of any such company 21 transacting the kind or kinds of business enumerated in 22 Class 1 of Section 4, or as a Fraternal Benefit Society 23 under Article XVII, a Mutual Benefit Association under 24 Article XVIII, a Burial Society under Article XIX or an 25 Assessment Accident and Assessment Accident and Health HB3800 Engrossed - 4 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 5 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 5 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 5 - LRB104 09780 BAB 19846 b 1 Company under Article XXI, cedes previously issued and 2 outstanding risks to any company, or cedes any risks to a 3 company not authorized to transact business in this State, 4 or assumes any outstanding risks on which the aggregate 5 reserves and claim liabilities exceed 20% 20 percent of 6 the aggregate reserves and claim liabilities of the 7 assuming company, as reported in the preceding annual 8 statement, for the business of either life or accident and 9 health insurance. 10 (b) Any agreement or agreements of reinsurance whereby 11 any company transacting the kind or kinds of business 12 enumerated in either Class 2 or Class 3 of Section 4 cedes 13 to any company or companies at one time, or during a period 14 of six consecutive months more than 20% twenty per centum 15 of the total amount of its net previously retained 16 unearned premium reserve liability. The Director has the 17 right to request additional filing review and approval of 18 all contracts that contribute to the statutory threshold 19 trigger. As used in this Section, "net unearned premium 20 reserve liability" means a liability associated with 21 existing or in-force business that is not ceded to any 22 reinsurer before the effective date of the proposed 23 reinsurance contract. 24 (c) (Blank). 25 (2) Requests for approval shall be filed at least 30 26 working days prior to the stated effective date of the HB3800 Engrossed - 5 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 6 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 6 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 6 - LRB104 09780 BAB 19846 b 1 agreement. An agreement which is not disapproved by the 2 Director within 30 working thirty days after its complete 3 submission shall be deemed approved. 4 (Source: P.A. 98-969, eff. 1-1-15.) 5 (215 ILCS 5/194) (from Ch. 73, par. 806) 6 Sec. 194. Rights and liabilities of creditors fixed upon 7 liquidation. 8 (a) The rights and liabilities of the company and of its 9 creditors, policyholders, stockholders or members and all 10 other persons interested in its assets, except persons 11 entitled to file contingent claims, shall be fixed as of the 12 date of the entry of the Order directing liquidation or 13 rehabilitation unless otherwise provided by Order of the 14 Court. The rights of claimants entitled to file contingent 15 claims or to have their claims estimated shall be determined 16 as provided in Section 209. 17 (b) The Director may, within 2 years after the entry of an 18 order for rehabilitation or liquidation or within such further 19 time as applicable law permits, institute an action, claim, 20 suit, or proceeding upon any cause of action against which the 21 period of limitation fixed by applicable law has not expired 22 at the time of filing of the complaint upon which the order is 23 entered. 24 (c) The time between the filing of a complaint for 25 conservation, rehabilitation, or liquidation against the HB3800 Engrossed - 6 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 7 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 7 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 7 - LRB104 09780 BAB 19846 b 1 company and the denial of the complaint shall not be 2 considered to be a part of the time within which any action may 3 be commenced against the company. Any action against the 4 company that might have been commenced when the complaint was 5 filed may be commenced for at least 180 days after the 6 complaint is denied. 7 (d) Notwithstanding subsection (a) of this Section, 8 policies of life, disability income, long-term care, health 9 insurance or annuities covered by a guaranty association, or 10 portions of such policies covered by one or more guaranty 11 associations under applicable law shall continue in force, 12 subject to the terms of the policy (including any terms 13 restructured pursuant to a court-approved rehabilitation plan) 14 to the extent necessary to permit the guaranty associations to 15 discharge their statutory obligations. Policies of life, 16 disability income, long-term care, health insurance or 17 annuities, or portions of such policies not covered by one or 18 more guaranty associations shall terminate as provided under 19 subsection (a) of this Section and paragraph (6) of Section 20 193 of this Article, except to the extent the Director 21 proposes and the court approves the use of property of the 22 liquidation estate for the purpose of either (1) continuing 23 the contracts or coverage by transferring them to an assuming 24 reinsurer, or (2) distributing dividends under Section 210 of 25 this Article. Claims incurred during the extension of coverage 26 provided for in this Article shall be classified at priority HB3800 Engrossed - 7 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 8 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 8 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 8 - LRB104 09780 BAB 19846 b 1 level (d) under paragraph (1) of Section 205 of this Article. 2 (Source: P.A. 88-297; 89-206, eff. 7-21-95.) 3 (215 ILCS 5/356z.73) 4 Sec. 356z.73 356z.71. Insurance coverage for dependent 5 parents. 6 (a) A group or individual policy of accident and health 7 insurance issued, amended, delivered, or renewed on or after 8 January 1, 2026 that provides dependent coverage shall make 9 that dependent coverage available to the parent or stepparent 10 of the insured if the parent or stepparent meets the 11 definition of a qualifying relative under 26 U.S.C. 152(d) and 12 lives or resides within the accident and health insurance 13 policy's service area. 14 (b) This Section does not apply to specialized health care 15 service plans, Medicare supplement insurance, hospital-only 16 policies, accident-only policies, or specified disease 17 insurance policies that reimburse for hospital, medical, or 18 surgical expenses. 19 (Source: P.A. 103-700, eff. 1-1-25; revised 12-3-24.) 20 (215 ILCS 5/368d) 21 Sec. 368d. Recoupments. 22 (a) A health care professional or health care provider 23 shall be provided a remittance advice, which must include an 24 explanation of a recoupment or offset taken by an insurer, HB3800 Engrossed - 8 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 9 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 9 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 9 - LRB104 09780 BAB 19846 b 1 health maintenance organization, independent practice 2 association, or physician hospital organization, if any. The 3 recoupment explanation shall, at a minimum, include the name 4 of the patient; the date of service; the service code or if no 5 service code is available a service description; the 6 recoupment amount; and the reason for the recoupment or 7 offset. In addition, an insurer, health maintenance 8 organization, independent practice association, or physician 9 hospital organization shall provide with the remittance 10 advice, or with any demand for recoupment or offset, a 11 telephone number or mailing address to initiate an appeal of 12 the recoupment or offset together with the deadline for 13 initiating an appeal. Such information shall be prominently 14 displayed on the remittance advice or written document 15 containing the demand for recoupment or offset. Any appeal of 16 a recoupment or offset by a health care professional or health 17 care provider must be made within 60 days after receipt of the 18 remittance advice. 19 (b) It is not a recoupment when a health care professional 20 or health care provider is paid an amount prospectively or 21 concurrently under a contract with an insurer, health 22 maintenance organization, independent practice association, or 23 physician hospital organization that requires a retrospective 24 reconciliation based upon specific conditions outlined in the 25 contract. 26 (c) No recoupment or offset may be requested or withheld HB3800 Engrossed - 9 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 10 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 10 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 10 - LRB104 09780 BAB 19846 b 1 from future payments 12 months or more after the original 2 payment is made, except in cases in which: 3 (1) a court, government administrative agency, other 4 tribunal, or independent third-party arbitrator makes or 5 has made a formal finding of fraud or material 6 misrepresentation; 7 (2) an insurer is acting as a plan administrator for 8 the Comprehensive Health Insurance Plan under the 9 Comprehensive Health Insurance Plan Act; 10 (3) the provider has already been paid in full by any 11 other payer, third party, or workers' compensation 12 insurer; or 13 (4) an insurer contracted with the Department of 14 Healthcare and Family Services is required by the 15 Department of Healthcare and Family Services to recoup or 16 offset payments due to a federal Medicaid requirement. 17 No contract between an insurer and a health care professional 18 or health care provider may provide for recoupments in 19 violation of this Section. Nothing in this Section shall be 20 construed to preclude insurers, health maintenance 21 organizations, independent practice associations, or physician 22 hospital organizations from resolving coordination of benefits 23 between or among each other, including, but not limited to, 24 resolution of workers' compensation and third-party liability 25 cases, without recouping payment from the provider beyond the 26 12-month 18-month time limit provided in this subsection (c). HB3800 Engrossed - 10 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 11 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 11 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 11 - LRB104 09780 BAB 19846 b 1 (Source: P.A. 102-632, eff. 1-1-22.) 2 (215 ILCS 5/370c.1) 3 Sec. 370c.1. Mental, emotional, nervous, or substance use 4 disorder or condition parity. 5 (a) On and after July 23, 2021 (the effective date of 6 Public Act 102-135), every insurer that amends, delivers, 7 issues, or renews a group or individual policy of accident and 8 health insurance or a qualified health plan offered through 9 the Health Insurance Marketplace in this State providing 10 coverage for hospital or medical treatment and for the 11 treatment of mental, emotional, nervous, or substance use 12 disorders or conditions shall ensure prior to policy issuance 13 that: 14 (1) the financial requirements applicable to such 15 mental, emotional, nervous, or substance use disorder or 16 condition benefits are no more restrictive than the 17 predominant financial requirements applied to 18 substantially all hospital and medical benefits covered by 19 the policy and that there are no separate cost-sharing 20 requirements that are applicable only with respect to 21 mental, emotional, nervous, or substance use disorder or 22 condition benefits; and 23 (2) the treatment limitations applicable to such 24 mental, emotional, nervous, or substance use disorder or 25 condition benefits are no more restrictive than the HB3800 Engrossed - 11 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 12 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 12 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 12 - LRB104 09780 BAB 19846 b 1 predominant treatment limitations applied to substantially 2 all hospital and medical benefits covered by the policy 3 and that there are no separate treatment limitations that 4 are applicable only with respect to mental, emotional, 5 nervous, or substance use disorder or condition benefits. 6 (b) The following provisions shall apply concerning 7 aggregate lifetime limits: 8 (1) In the case of a group or individual policy of 9 accident and health insurance or a qualified health plan 10 offered through the Health Insurance Marketplace amended, 11 delivered, issued, or renewed in this State on or after 12 September 9, 2015 (the effective date of Public Act 13 99-480) that provides coverage for hospital or medical 14 treatment and for the treatment of mental, emotional, 15 nervous, or substance use disorders or conditions the 16 following provisions shall apply: 17 (A) if the policy does not include an aggregate 18 lifetime limit on substantially all hospital and 19 medical benefits, then the policy may not impose any 20 aggregate lifetime limit on mental, emotional, 21 nervous, or substance use disorder or condition 22 benefits; or 23 (B) if the policy includes an aggregate lifetime 24 limit on substantially all hospital and medical 25 benefits (in this subsection referred to as the 26 "applicable lifetime limit"), then the policy shall HB3800 Engrossed - 12 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 13 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 13 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 13 - LRB104 09780 BAB 19846 b 1 either: 2 (i) apply the applicable lifetime limit both 3 to the hospital and medical benefits to which it 4 otherwise would apply and to mental, emotional, 5 nervous, or substance use disorder or condition 6 benefits and not distinguish in the application of 7 the limit between the hospital and medical 8 benefits and mental, emotional, nervous, or 9 substance use disorder or condition benefits; or 10 (ii) not include any aggregate lifetime limit 11 on mental, emotional, nervous, or substance use 12 disorder or condition benefits that is less than 13 the applicable lifetime limit. 14 (2) In the case of a policy that is not described in 15 paragraph (1) of subsection (b) of this Section and that 16 includes no or different aggregate lifetime limits on 17 different categories of hospital and medical benefits, the 18 Director shall establish rules under which subparagraph 19 (B) of paragraph (1) of subsection (b) of this Section is 20 applied to such policy with respect to mental, emotional, 21 nervous, or substance use disorder or condition benefits 22 by substituting for the applicable lifetime limit an 23 average aggregate lifetime limit that is computed taking 24 into account the weighted average of the aggregate 25 lifetime limits applicable to such categories. 26 (c) The following provisions shall apply concerning annual HB3800 Engrossed - 13 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 14 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 14 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 14 - LRB104 09780 BAB 19846 b 1 limits: 2 (1) In the case of a group or individual policy of 3 accident and health insurance or a qualified health plan 4 offered through the Health Insurance Marketplace amended, 5 delivered, issued, or renewed in this State on or after 6 September 9, 2015 (the effective date of Public Act 7 99-480) that provides coverage for hospital or medical 8 treatment and for the treatment of mental, emotional, 9 nervous, or substance use disorders or conditions the 10 following provisions shall apply: 11 (A) if the policy does not include an annual limit 12 on substantially all hospital and medical benefits, 13 then the policy may not impose any annual limits on 14 mental, emotional, nervous, or substance use disorder 15 or condition benefits; or 16 (B) if the policy includes an annual limit on 17 substantially all hospital and medical benefits (in 18 this subsection referred to as the "applicable annual 19 limit"), then the policy shall either: 20 (i) apply the applicable annual limit both to 21 the hospital and medical benefits to which it 22 otherwise would apply and to mental, emotional, 23 nervous, or substance use disorder or condition 24 benefits and not distinguish in the application of 25 the limit between the hospital and medical 26 benefits and mental, emotional, nervous, or HB3800 Engrossed - 14 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 15 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 15 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 15 - LRB104 09780 BAB 19846 b 1 substance use disorder or condition benefits; or 2 (ii) not include any annual limit on mental, 3 emotional, nervous, or substance use disorder or 4 condition benefits that is less than the 5 applicable annual limit. 6 (2) In the case of a policy that is not described in 7 paragraph (1) of subsection (c) of this Section and that 8 includes no or different annual limits on different 9 categories of hospital and medical benefits, the Director 10 shall establish rules under which subparagraph (B) of 11 paragraph (1) of subsection (c) of this Section is applied 12 to such policy with respect to mental, emotional, nervous, 13 or substance use disorder or condition benefits by 14 substituting for the applicable annual limit an average 15 annual limit that is computed taking into account the 16 weighted average of the annual limits applicable to such 17 categories. 18 (d) With respect to mental, emotional, nervous, or 19 substance use disorders or conditions, an insurer shall use 20 policies and procedures for the election and placement of 21 mental, emotional, nervous, or substance use disorder or 22 condition treatment drugs on their formulary that are no less 23 favorable to the insured as those policies and procedures the 24 insurer uses for the selection and placement of drugs for 25 medical or surgical conditions and shall follow the expedited 26 coverage determination requirements for substance abuse HB3800 Engrossed - 15 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 16 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 16 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 16 - LRB104 09780 BAB 19846 b 1 treatment drugs set forth in Section 45.2 of the Managed Care 2 Reform and Patient Rights Act. 3 (e) This Section shall be interpreted in a manner 4 consistent with all applicable federal parity regulations 5 including, but not limited to, the Paul Wellstone and Pete 6 Domenici Mental Health Parity and Addiction Equity Act of 7 2008, final regulations issued under the Paul Wellstone and 8 Pete Domenici Mental Health Parity and Addiction Equity Act of 9 2008 and final regulations applying the Paul Wellstone and 10 Pete Domenici Mental Health Parity and Addiction Equity Act of 11 2008 to Medicaid managed care organizations, the Children's 12 Health Insurance Program, and alternative benefit plans. 13 (f) The provisions of subsections (b) and (c) of this 14 Section shall not be interpreted to allow the use of lifetime 15 or annual limits otherwise prohibited by State or federal law. 16 (g) As used in this Section: 17 "Financial requirement" includes deductibles, copayments, 18 coinsurance, and out-of-pocket maximums, but does not include 19 an aggregate lifetime limit or an annual limit subject to 20 subsections (b) and (c). 21 "Mental, emotional, nervous, or substance use disorder or 22 condition" means a condition or disorder that involves a 23 mental health condition or substance use disorder that falls 24 under any of the diagnostic categories listed in the mental 25 and behavioral disorders chapter of the current edition of the 26 International Classification of Disease or that is listed in HB3800 Engrossed - 16 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 17 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 17 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 17 - LRB104 09780 BAB 19846 b 1 the most recent version of the Diagnostic and Statistical 2 Manual of Mental Disorders. 3 "Treatment limitation" includes limits on benefits based 4 on the frequency of treatment, number of visits, days of 5 coverage, days in a waiting period, or other similar limits on 6 the scope or duration of treatment. "Treatment limitation" 7 includes both quantitative treatment limitations, which are 8 expressed numerically (such as 50 outpatient visits per year), 9 and nonquantitative treatment limitations, which otherwise 10 limit the scope or duration of treatment. A permanent 11 exclusion of all benefits for a particular condition or 12 disorder shall not be considered a treatment limitation. 13 "Nonquantitative treatment" means those limitations as 14 described under federal regulations (26 CFR 54.9812-1). 15 "Nonquantitative treatment limitations" include, but are not 16 limited to, those limitations described under federal 17 regulations 26 CFR 54.9812-1, 29 CFR 2590.712, and 45 CFR 18 146.136. 19 (h) The Department of Insurance shall implement the 20 following education initiatives: 21 (1) By January 1, 2016, the Department shall develop a 22 plan for a Consumer Education Campaign on parity. The 23 Consumer Education Campaign shall focus its efforts 24 throughout the State and include trainings in the 25 northern, southern, and central regions of the State, as 26 defined by the Department, as well as each of the 5 managed HB3800 Engrossed - 17 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 18 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 18 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 18 - LRB104 09780 BAB 19846 b 1 care regions of the State as identified by the Department 2 of Healthcare and Family Services. Under this Consumer 3 Education Campaign, the Department shall: (1) by January 4 1, 2017, provide at least one live training in each region 5 on parity for consumers and providers and one webinar 6 training to be posted on the Department website and (2) 7 establish a consumer hotline to assist consumers in 8 navigating the parity process by March 1, 2017. By January 9 1, 2018 the Department shall issue a report to the General 10 Assembly on the success of the Consumer Education 11 Campaign, which shall indicate whether additional training 12 is necessary or would be recommended. 13 (2) (Blank). The Department, in coordination with the 14 Department of Human Services and the Department of 15 Healthcare and Family Services, shall convene a working 16 group of health care insurance carriers, mental health 17 advocacy groups, substance abuse patient advocacy groups, 18 and mental health physician groups for the purpose of 19 discussing issues related to the treatment and coverage of 20 mental, emotional, nervous, or substance use disorders or 21 conditions and compliance with parity obligations under 22 State and federal law. Compliance shall be measured, 23 tracked, and shared during the meetings of the working 24 group. The working group shall meet once before January 1, 25 2016 and shall meet semiannually thereafter. The 26 Department shall issue an annual report to the General HB3800 Engrossed - 18 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 19 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 19 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 19 - LRB104 09780 BAB 19846 b 1 Assembly that includes a list of the health care insurance 2 carriers, mental health advocacy groups, substance abuse 3 patient advocacy groups, and mental health physician 4 groups that participated in the working group meetings, 5 details on the issues and topics covered, and any 6 legislative recommendations developed by the working 7 group. 8 (3) Not later than January 1 of each year, the 9 Department, in conjunction with the Department of 10 Healthcare and Family Services, shall issue a joint report 11 to the General Assembly and provide an educational 12 presentation to the General Assembly. The report and 13 presentation shall: 14 (A) Cover the methodology the Departments use to 15 check for compliance with the federal Paul Wellstone 16 and Pete Domenici Mental Health Parity and Addiction 17 Equity Act of 2008, 42 U.S.C. 18031(j), and any 18 federal regulations or guidance relating to the 19 compliance and oversight of the federal Paul Wellstone 20 and Pete Domenici Mental Health Parity and Addiction 21 Equity Act of 2008 and 42 U.S.C. 18031(j). 22 (B) Cover the methodology the Departments use to 23 check for compliance with this Section and Sections 24 356z.23 and 370c of this Code. 25 (C) Identify market conduct examinations or, in 26 the case of the Department of Healthcare and Family HB3800 Engrossed - 19 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 20 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 20 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 20 - LRB104 09780 BAB 19846 b 1 Services, audits conducted or completed during the 2 preceding 12-month period regarding compliance with 3 parity in mental, emotional, nervous, and substance 4 use disorder or condition benefits under State and 5 federal laws and summarize the results of such market 6 conduct examinations and audits. This shall include: 7 (i) the number of market conduct examinations 8 and audits initiated and completed; 9 (ii) the benefit classifications examined by 10 each market conduct examination and audit; 11 (iii) the subject matter of each market 12 conduct examination and audit, including 13 quantitative and nonquantitative treatment 14 limitations; and 15 (iv) a summary of the basis for the final 16 decision rendered in each market conduct 17 examination and audit. 18 Individually identifiable information shall be 19 excluded from the reports consistent with federal 20 privacy protections. 21 (D) Detail any educational or corrective actions 22 the Departments have taken to ensure compliance with 23 the federal Paul Wellstone and Pete Domenici Mental 24 Health Parity and Addiction Equity Act of 2008, 42 25 U.S.C. 18031(j), this Section, and Sections 356z.23 26 and 370c of this Code. HB3800 Engrossed - 20 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 21 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 21 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 21 - LRB104 09780 BAB 19846 b 1 (E) The report must be written in non-technical, 2 readily understandable language and shall be made 3 available to the public by, among such other means as 4 the Departments find appropriate, posting the report 5 on the Departments' websites. 6 (i) The Parity Advancement Fund is created as a special 7 fund in the State treasury. Moneys from fines and penalties 8 collected from insurers for violations of this Section shall 9 be deposited into the Fund. Moneys deposited into the Fund for 10 appropriation by the General Assembly to the Department shall 11 be used for the purpose of providing financial support of the 12 Consumer Education Campaign, parity compliance advocacy, and 13 other initiatives that support parity implementation and 14 enforcement on behalf of consumers. 15 (j) (Blank). 16 (j-5) The Department of Insurance shall collect the 17 following information: 18 (1) The number of employment disability insurance 19 plans offered in this State, including, but not limited 20 to: 21 (A) individual short-term policies; 22 (B) individual long-term policies; 23 (C) group short-term policies; and 24 (D) group long-term policies. 25 (2) The number of policies referenced in paragraph (1) 26 of this subsection that limit mental health and substance HB3800 Engrossed - 21 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 22 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 22 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 22 - LRB104 09780 BAB 19846 b 1 use disorder benefits. 2 (3) The average defined benefit period for the 3 policies referenced in paragraph (1) of this subsection, 4 both for those policies that limit and those policies that 5 have no limitation on mental health and substance use 6 disorder benefits. 7 (4) Whether the policies referenced in paragraph (1) 8 of this subsection are purchased on a voluntary or 9 non-voluntary basis. 10 (5) The identities of the individuals, entities, or a 11 combination of the 2 that assume the cost associated with 12 covering the policies referenced in paragraph (1) of this 13 subsection. 14 (6) The average defined benefit period for plans that 15 cover physical disability and mental health and substance 16 abuse without limitation, including, but not limited to: 17 (A) individual short-term policies; 18 (B) individual long-term policies; 19 (C) group short-term policies; and 20 (D) group long-term policies. 21 (7) The average premiums for disability income 22 insurance issued in this State for: 23 (A) individual short-term policies that limit 24 mental health and substance use disorder benefits; 25 (B) individual long-term policies that limit 26 mental health and substance use disorder benefits; HB3800 Engrossed - 22 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 23 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 23 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 23 - LRB104 09780 BAB 19846 b 1 (C) group short-term policies that limit mental 2 health and substance use disorder benefits; 3 (D) group long-term policies that limit mental 4 health and substance use disorder benefits; 5 (E) individual short-term policies that include 6 mental health and substance use disorder benefits 7 without limitation; 8 (F) individual long-term policies that include 9 mental health and substance use disorder benefits 10 without limitation; 11 (G) group short-term policies that include mental 12 health and substance use disorder benefits without 13 limitation; and 14 (H) group long-term policies that include mental 15 health and substance use disorder benefits without 16 limitation. 17 The Department shall present its findings regarding 18 information collected under this subsection (j-5) to the 19 General Assembly no later than April 30, 2024. Information 20 regarding a specific insurance provider's contributions to the 21 Department's report shall be exempt from disclosure under 22 paragraph (t) of subsection (1) of Section 7 of the Freedom of 23 Information Act. The aggregated information gathered by the 24 Department shall not be exempt from disclosure under paragraph 25 (t) of subsection (1) of Section 7 of the Freedom of 26 Information Act. HB3800 Engrossed - 23 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 24 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 24 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 24 - LRB104 09780 BAB 19846 b 1 (k) An insurer that amends, delivers, issues, or renews a 2 group or individual policy of accident and health insurance or 3 a qualified health plan offered through the health insurance 4 marketplace in this State providing coverage for hospital or 5 medical treatment and for the treatment of mental, emotional, 6 nervous, or substance use disorders or conditions shall submit 7 an annual report, the format and definitions for which will be 8 determined by the Department and the Department of Healthcare 9 and Family Services and posted on their respective websites, 10 starting on September 1, 2023 and annually thereafter, that 11 contains the following information separately for inpatient 12 in-network benefits, inpatient out-of-network benefits, 13 outpatient in-network benefits, outpatient out-of-network 14 benefits, emergency care benefits, and prescription drug 15 benefits in the case of accident and health insurance or 16 qualified health plans, or inpatient, outpatient, emergency 17 care, and prescription drug benefits in the case of medical 18 assistance: 19 (1) A summary of the plan's pharmacy management 20 processes for mental, emotional, nervous, or substance use 21 disorder or condition benefits compared to those for other 22 medical benefits. 23 (2) A summary of the internal processes of review for 24 experimental benefits and unproven technology for mental, 25 emotional, nervous, or substance use disorder or condition 26 benefits and those for other medical benefits. HB3800 Engrossed - 24 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 25 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 25 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 25 - LRB104 09780 BAB 19846 b 1 (3) A summary of how the plan's policies and 2 procedures for utilization management for mental, 3 emotional, nervous, or substance use disorder or condition 4 benefits compare to those for other medical benefits. 5 (4) A description of the process used to develop or 6 select the medical necessity criteria for mental, 7 emotional, nervous, or substance use disorder or condition 8 benefits and the process used to develop or select the 9 medical necessity criteria for medical and surgical 10 benefits. 11 (5) Identification of all nonquantitative treatment 12 limitations that are applied to both mental, emotional, 13 nervous, or substance use disorder or condition benefits 14 and medical and surgical benefits within each 15 classification of benefits. 16 (6) The results of an analysis that demonstrates that 17 for the medical necessity criteria described in 18 subparagraph (A) and for each nonquantitative treatment 19 limitation identified in subparagraph (B), as written and 20 in operation, the processes, strategies, evidentiary 21 standards, or other factors used in applying the medical 22 necessity criteria and each nonquantitative treatment 23 limitation to mental, emotional, nervous, or substance use 24 disorder or condition benefits within each classification 25 of benefits are comparable to, and are applied no more 26 stringently than, the processes, strategies, evidentiary HB3800 Engrossed - 25 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 26 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 26 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 26 - LRB104 09780 BAB 19846 b 1 standards, or other factors used in applying the medical 2 necessity criteria and each nonquantitative treatment 3 limitation to medical and surgical benefits within the 4 corresponding classification of benefits; at a minimum, 5 the results of the analysis shall: 6 (A) identify the factors used to determine that a 7 nonquantitative treatment limitation applies to a 8 benefit, including factors that were considered but 9 rejected; 10 (B) identify and define the specific evidentiary 11 standards used to define the factors and any other 12 evidence relied upon in designing each nonquantitative 13 treatment limitation; 14 (C) provide the comparative analyses, including 15 the results of the analyses, performed to determine 16 that the processes and strategies used to design each 17 nonquantitative treatment limitation, as written, for 18 mental, emotional, nervous, or substance use disorder 19 or condition benefits are comparable to, and are 20 applied no more stringently than, the processes and 21 strategies used to design each nonquantitative 22 treatment limitation, as written, for medical and 23 surgical benefits; 24 (D) provide the comparative analyses, including 25 the results of the analyses, performed to determine 26 that the processes and strategies used to apply each HB3800 Engrossed - 26 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 27 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 27 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 27 - LRB104 09780 BAB 19846 b 1 nonquantitative treatment limitation, in operation, 2 for mental, emotional, nervous, or substance use 3 disorder or condition benefits are comparable to, and 4 applied no more stringently than, the processes or 5 strategies used to apply each nonquantitative 6 treatment limitation, in operation, for medical and 7 surgical benefits; and 8 (E) disclose the specific findings and conclusions 9 reached by the insurer that the results of the 10 analyses described in subparagraphs (C) and (D) 11 indicate that the insurer is in compliance with this 12 Section and the Mental Health Parity and Addiction 13 Equity Act of 2008 and its implementing regulations, 14 which includes 42 CFR Parts 438, 440, and 457 and 45 15 CFR 146.136 and any other related federal regulations 16 found in the Code of Federal Regulations. 17 (7) Any other information necessary to clarify data 18 provided in accordance with this Section requested by the 19 Director, including information that may be proprietary or 20 have commercial value, under the requirements of Section 21 30 of the Viatical Settlements Act of 2009. 22 (l) An insurer that amends, delivers, issues, or renews a 23 group or individual policy of accident and health insurance or 24 a qualified health plan offered through the health insurance 25 marketplace in this State providing coverage for hospital or 26 medical treatment and for the treatment of mental, emotional, HB3800 Engrossed - 27 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 28 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 28 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 28 - LRB104 09780 BAB 19846 b 1 nervous, or substance use disorders or conditions on or after 2 January 1, 2019 (the effective date of Public Act 100-1024) 3 shall, in advance of the plan year, make available to the 4 Department or, with respect to medical assistance, the 5 Department of Healthcare and Family Services and to all plan 6 participants and beneficiaries the information required in 7 subparagraphs (C) through (E) of paragraph (6) of subsection 8 (k). For plan participants and medical assistance 9 beneficiaries, the information required in subparagraphs (C) 10 through (E) of paragraph (6) of subsection (k) shall be made 11 available on a publicly available website whose web address is 12 prominently displayed in plan and managed care organization 13 informational and marketing materials. 14 (m) In conjunction with its compliance examination program 15 conducted in accordance with the Illinois State Auditing Act, 16 the Auditor General shall undertake a review of compliance by 17 the Department and the Department of Healthcare and Family 18 Services with Section 370c and this Section. Any findings 19 resulting from the review conducted under this Section shall 20 be included in the applicable State agency's compliance 21 examination report. Each compliance examination report shall 22 be issued in accordance with Section 3-14 of the Illinois 23 State Auditing Act. A copy of each report shall also be 24 delivered to the head of the applicable State agency and 25 posted on the Auditor General's website. 26 (Source: P.A. 102-135, eff. 7-23-21; 102-579, eff. 8-25-21; HB3800 Engrossed - 28 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 29 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 29 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 29 - LRB104 09780 BAB 19846 b 1 102-813, eff. 5-13-22; 103-94, eff. 1-1-24; 103-105, eff. 2 6-27-23; 103-605, eff. 7-1-24.) 3 (215 ILCS 5/1563) 4 Sec. 1563. Fees. The fees required by this Article are as 5 follows: 6 (1) Public adjuster license fee of $250 for a person 7 who is a resident of Illinois and $500 for a person who is 8 not a resident of Illinois, payable once every 2 years. 9 (2) Business entity license fee of $250, payable once 10 every 2 years. 11 (3) Application fee of $50 for processing each request 12 to take the written examination for a public adjuster 13 license. 14 (Source: P.A. 100-863, eff. 8-14-18.) 15 Section 10. The Dental Care Patient Protection Act is 16 amended by changing Section 75 as follows: 17 (215 ILCS 109/75) 18 Sec. 75. Application of other law. 19 (a) All provisions of this Act and other applicable law 20 that are not in conflict with this Act shall apply to managed 21 care dental plans and other persons subject to this Act. To the 22 extent that any provision of this Act or rule under this Act 23 would prevent the application of any standard or requirement HB3800 Engrossed - 29 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 30 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 30 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 30 - LRB104 09780 BAB 19846 b 1 under the Network Adequacy and Transparency Act to a plan that 2 is subject to both statutes, the Network Adequacy and 3 Transparency Act shall supersede this Act. 4 (b) Solicitation of enrollees by a managed care entity 5 granted a certificate of authority or its representatives 6 shall not be construed to violate any provision of law 7 relating to solicitation or advertising by health 8 professionals. 9 (Source: P.A. 91-355, eff. 1-1-00.) 10 Section 15. The Network Adequacy and Transparency Act is 11 amended by changing Sections 5, 10, and 25 as follows: 12 (215 ILCS 124/5) 13 (Text of Section from P.A. 103-650) 14 Sec. 5. Definitions. In this Act: 15 "Authorized representative" means a person to whom a 16 beneficiary has given express written consent to represent the 17 beneficiary; a person authorized by law to provide substituted 18 consent for a beneficiary; or the beneficiary's treating 19 provider only when the beneficiary or his or her family member 20 is unable to provide consent. 21 "Beneficiary" means an individual, an enrollee, an 22 insured, a participant, or any other person entitled to 23 reimbursement for covered expenses of or the discounting of 24 provider fees for health care services under a program in HB3800 Engrossed - 30 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 31 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 31 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 31 - LRB104 09780 BAB 19846 b 1 which the beneficiary has an incentive to utilize the services 2 of a provider that has entered into an agreement or 3 arrangement with an issuer. 4 "Department" means the Department of Insurance. 5 "Essential community provider" has the meaning ascribed to 6 that term in 45 CFR 156.235. 7 "Excepted benefits" has the meaning ascribed to that term 8 in 42 U.S.C. 300gg-91(c) and implementing regulations. 9 "Excepted benefits" includes individual, group, or blanket 10 coverage. 11 "Exchange" has the meaning ascribed to that term in 45 CFR 12 155.20. 13 "Director" means the Director of Insurance. 14 "Family caregiver" means a relative, partner, friend, or 15 neighbor who has a significant relationship with the patient 16 and administers or assists the patient with activities of 17 daily living, instrumental activities of daily living, or 18 other medical or nursing tasks for the quality and welfare of 19 that patient. 20 "Group health plan" has the meaning ascribed to that term 21 in Section 5 of the Illinois Health Insurance Portability and 22 Accountability Act. 23 "Health insurance coverage" has the meaning ascribed to 24 that term in Section 5 of the Illinois Health Insurance 25 Portability and Accountability Act. "Health insurance 26 coverage" does not include any coverage or benefits under HB3800 Engrossed - 31 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 32 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 32 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 32 - LRB104 09780 BAB 19846 b 1 Medicare or under the medical assistance program established 2 under Article V of the Illinois Public Aid Code. 3 "Issuer" means a "health insurance issuer" as defined in 4 Section 5 of the Illinois Health Insurance Portability and 5 Accountability Act. 6 "Material change" means a significant reduction in the 7 number of providers available in a network plan, including, 8 but not limited to, a reduction of 10% or more in a specific 9 type of providers within any county, the removal of a major 10 health system that causes a network to be significantly 11 different within any county from the network when the 12 beneficiary purchased the network plan, or any change that 13 would cause the network to no longer satisfy the requirements 14 of this Act or the Department's rules for network adequacy and 15 transparency. 16 "Network" means the group or groups of preferred providers 17 providing services to a network plan. 18 "Network plan" means an individual or group policy of 19 health insurance coverage that either requires a covered 20 person to use or creates incentives, including financial 21 incentives, for a covered person to use providers managed, 22 owned, under contract with, or employed by the issuer or by a 23 third party contracted to arrange, contract for, or administer 24 such provider-related incentives for the issuer. 25 "Ongoing course of treatment" means (1) treatment for a 26 life-threatening condition, which is a disease or condition HB3800 Engrossed - 32 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 33 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 33 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 33 - LRB104 09780 BAB 19846 b 1 for which likelihood of death is probable unless the course of 2 the disease or condition is interrupted; (2) treatment for a 3 serious acute condition, defined as a disease or condition 4 requiring complex ongoing care that the covered person is 5 currently receiving, such as chemotherapy, radiation therapy, 6 post-operative visits, or a serious and complex condition as 7 defined under 42 U.S.C. 300gg-113(b)(2); (3) a course of 8 treatment for a health condition that a treating provider 9 attests that discontinuing care by that provider would worsen 10 the condition or interfere with anticipated outcomes; (4) the 11 third trimester of pregnancy through the post-partum period; 12 (5) undergoing a course of institutional or inpatient care 13 from the provider within the meaning of 42 U.S.C. 14 300gg-113(b)(1)(B); (6) being scheduled to undergo nonelective 15 surgery from the provider, including receipt of preoperative 16 or postoperative care from such provider with respect to such 17 a surgery; (7) being determined to be terminally ill, as 18 determined under 42 U.S.C. 1395x(dd)(3)(A), and receiving 19 treatment for such illness from such provider; or (8) any 20 other treatment of a condition or disease that requires 21 repeated health care services pursuant to a plan of treatment 22 by a provider because of the potential for changes in the 23 therapeutic regimen or because of the potential for a 24 recurrence of symptoms. 25 "Preferred provider" means any provider who has entered, 26 either directly or indirectly, into an agreement with an HB3800 Engrossed - 33 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 34 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 34 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 34 - LRB104 09780 BAB 19846 b 1 employer or risk-bearing entity relating to health care 2 services that may be rendered to beneficiaries under a network 3 plan. 4 "Providers" means physicians licensed to practice medicine 5 in all its branches, other health care professionals, 6 hospitals, or other health care institutions or facilities 7 that provide health care services. 8 "Short-term, limited-duration insurance" means any type of 9 accident and health insurance offered or provided within this 10 State pursuant to a group or individual policy or individual 11 certificate by a company, regardless of the situs state of the 12 delivery of the policy, that has an expiration date specified 13 in the contract that is fewer than 365 days after the original 14 effective date. Regardless of the duration of coverage, 15 "short-term, limited-duration insurance" does not include 16 excepted benefits or any student health insurance coverage. 17 "Stand-alone dental plan" has the meaning ascribed to that 18 term in 45 CFR 156.400. 19 "Telehealth" has the meaning given to that term in Section 20 356z.22 of the Illinois Insurance Code. 21 "Telemedicine" has the meaning given to that term in 22 Section 49.5 of the Medical Practice Act of 1987. 23 "Tiered network" means a network that identifies and 24 groups some or all types of provider and facilities into 25 specific groups to which different provider reimbursement, 26 covered person cost-sharing or provider access requirements, HB3800 Engrossed - 34 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 35 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 35 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 35 - LRB104 09780 BAB 19846 b 1 or any combination thereof, apply for the same services. 2 "Woman's principal health care provider" means a physician 3 licensed to practice medicine in all of its branches 4 specializing in obstetrics, gynecology, or family practice. 5 (Source: P.A. 102-92, eff. 7-9-21; 102-813, eff. 5-13-22; 6 103-650, eff. 1-1-25.) 7 (Text of Section from P.A. 103-718) 8 Sec. 5. Definitions. In this Act: 9 "Authorized representative" means a person to whom a 10 beneficiary has given express written consent to represent the 11 beneficiary; a person authorized by law to provide substituted 12 consent for a beneficiary; or the beneficiary's treating 13 provider only when the beneficiary or his or her family member 14 is unable to provide consent. 15 "Beneficiary" means an individual, an enrollee, an 16 insured, a participant, or any other person entitled to 17 reimbursement for covered expenses of or the discounting of 18 provider fees for health care services under a program in 19 which the beneficiary has an incentive to utilize the services 20 of a provider that has entered into an agreement or 21 arrangement with an issuer insurer. 22 "Department" means the Department of Insurance. 23 "Director" means the Director of Insurance. 24 "Family caregiver" means a relative, partner, friend, or 25 neighbor who has a significant relationship with the patient HB3800 Engrossed - 35 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 36 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 36 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 36 - LRB104 09780 BAB 19846 b 1 and administers or assists the patient with activities of 2 daily living, instrumental activities of daily living, or 3 other medical or nursing tasks for the quality and welfare of 4 that patient. 5 "Issuer" means a "health insurance issuer" as defined in 6 Section 5 of the Illinois Health Insurance Portability and 7 Accountability Act. "Insurer" means any entity that offers 8 individual or group accident and health insurance, including, 9 but not limited to, health maintenance organizations, 10 preferred provider organizations, exclusive provider 11 organizations, and other plan structures requiring network 12 participation, excluding the medical assistance program under 13 the Illinois Public Aid Code, the State employees group health 14 insurance program, workers compensation insurance, and 15 pharmacy benefit managers. 16 "Material change" means a significant reduction in the 17 number of providers available in a network plan, including, 18 but not limited to, a reduction of 10% or more in a specific 19 type of providers, the removal of a major health system that 20 causes a network to be significantly different from the 21 network when the beneficiary purchased the network plan, or 22 any change that would cause the network to no longer satisfy 23 the requirements of this Act or the Department's rules for 24 network adequacy and transparency. 25 "Network" means the group or groups of preferred providers 26 providing services to a network plan. HB3800 Engrossed - 36 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 37 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 37 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 37 - LRB104 09780 BAB 19846 b 1 "Network plan" means an individual or group policy of 2 accident and health insurance that either requires a covered 3 person to use or creates incentives, including financial 4 incentives, for a covered person to use providers managed, 5 owned, under contract with, or employed by the issuer insurer. 6 "Ongoing course of treatment" means (1) treatment for a 7 life-threatening condition, which is a disease or condition 8 for which likelihood of death is probable unless the course of 9 the disease or condition is interrupted; (2) treatment for a 10 serious acute condition, defined as a disease or condition 11 requiring complex ongoing care that the covered person is 12 currently receiving, such as chemotherapy, radiation therapy, 13 or post-operative visits; (3) a course of treatment for a 14 health condition that a treating provider attests that 15 discontinuing care by that provider would worsen the condition 16 or interfere with anticipated outcomes; or (4) the third 17 trimester of pregnancy through the post-partum period. 18 "Preferred provider" means any provider who has entered, 19 either directly or indirectly, into an agreement with an 20 employer or risk-bearing entity relating to health care 21 services that may be rendered to beneficiaries under a network 22 plan. 23 "Providers" means physicians licensed to practice medicine 24 in all its branches, other health care professionals, 25 hospitals, or other health care institutions that provide 26 health care services. HB3800 Engrossed - 37 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 38 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 38 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 38 - LRB104 09780 BAB 19846 b 1 "Telehealth" has the meaning given to that term in Section 2 356z.22 of the Illinois Insurance Code. 3 "Telemedicine" has the meaning given to that term in 4 Section 49.5 of the Medical Practice Act of 1987. 5 "Tiered network" means a network that identifies and 6 groups some or all types of provider and facilities into 7 specific groups to which different provider reimbursement, 8 covered person cost-sharing or provider access requirements, 9 or any combination thereof, apply for the same services. 10 (Source: P.A. 102-92, eff. 7-9-21; 102-813, eff. 5-13-22; 11 103-718, eff. 7-19-24.) 12 (Text of Section from P.A. 103-777) 13 Sec. 5. Definitions. In this Act: 14 "Authorized representative" means a person to whom a 15 beneficiary has given express written consent to represent the 16 beneficiary; a person authorized by law to provide substituted 17 consent for a beneficiary; or the beneficiary's treating 18 provider only when the beneficiary or his or her family member 19 is unable to provide consent. 20 "Beneficiary" means an individual, an enrollee, an 21 insured, a participant, or any other person entitled to 22 reimbursement for covered expenses of or the discounting of 23 provider fees for health care services under a program in 24 which the beneficiary has an incentive to utilize the services 25 of a provider that has entered into an agreement or HB3800 Engrossed - 38 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 39 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 39 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 39 - LRB104 09780 BAB 19846 b 1 arrangement with an issuer insurer. 2 "Department" means the Department of Insurance. 3 "Director" means the Director of Insurance. 4 "Excepted benefits" has the meaning given to that term in 5 42 U.S.C. 300gg-91(c). 6 "Family caregiver" means a relative, partner, friend, or 7 neighbor who has a significant relationship with the patient 8 and administers or assists the patient with activities of 9 daily living, instrumental activities of daily living, or 10 other medical or nursing tasks for the quality and welfare of 11 that patient. 12 "Issuer" means a "health insurance issuer" as defined in 13 Section 5 of the Illinois Health Insurance Portability and 14 Accountability Act. "Insurer" means any entity that offers 15 individual or group accident and health insurance, including, 16 but not limited to, health maintenance organizations, 17 preferred provider organizations, exclusive provider 18 organizations, and other plan structures requiring network 19 participation, excluding the medical assistance program under 20 the Illinois Public Aid Code, the State employees group health 21 insurance program, workers compensation insurance, and 22 pharmacy benefit managers. 23 "Material change" means a significant reduction in the 24 number of providers available in a network plan, including, 25 but not limited to, a reduction of 10% or more in a specific 26 type of providers, the removal of a major health system that HB3800 Engrossed - 39 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 40 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 40 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 40 - LRB104 09780 BAB 19846 b 1 causes a network to be significantly different from the 2 network when the beneficiary purchased the network plan, or 3 any change that would cause the network to no longer satisfy 4 the requirements of this Act or the Department's rules for 5 network adequacy and transparency. 6 "Network" means the group or groups of preferred providers 7 providing services to a network plan. 8 "Network plan" means an individual or group policy of 9 accident and health insurance that either requires a covered 10 person to use or creates incentives, including financial 11 incentives, for a covered person to use providers managed, 12 owned, under contract with, or employed by the issuer insurer. 13 "Ongoing course of treatment" means (1) treatment for a 14 life-threatening condition, which is a disease or condition 15 for which likelihood of death is probable unless the course of 16 the disease or condition is interrupted; (2) treatment for a 17 serious acute condition, defined as a disease or condition 18 requiring complex ongoing care that the covered person is 19 currently receiving, such as chemotherapy, radiation therapy, 20 or post-operative visits; (3) a course of treatment for a 21 health condition that a treating provider attests that 22 discontinuing care by that provider would worsen the condition 23 or interfere with anticipated outcomes; or (4) the third 24 trimester of pregnancy through the post-partum period. 25 "Preferred provider" means any provider who has entered, 26 either directly or indirectly, into an agreement with an HB3800 Engrossed - 40 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 41 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 41 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 41 - LRB104 09780 BAB 19846 b 1 employer or risk-bearing entity relating to health care 2 services that may be rendered to beneficiaries under a network 3 plan. 4 "Providers" means physicians licensed to practice medicine 5 in all its branches, other health care professionals, 6 hospitals, or other health care institutions that provide 7 health care services. 8 "Short-term, limited-duration health insurance coverage 9 has the meaning given to that term in Section 5 of the 10 Short-Term, Limited-Duration Health Insurance Coverage Act. 11 "Stand-alone dental plan" has the meaning given to that 12 term in 45 CFR 156.400. 13 "Telehealth" has the meaning given to that term in Section 14 356z.22 of the Illinois Insurance Code. 15 "Telemedicine" has the meaning given to that term in 16 Section 49.5 of the Medical Practice Act of 1987. 17 "Tiered network" means a network that identifies and 18 groups some or all types of provider and facilities into 19 specific groups to which different provider reimbursement, 20 covered person cost-sharing or provider access requirements, 21 or any combination thereof, apply for the same services. 22 "Woman's principal health care provider" means a physician 23 licensed to practice medicine in all of its branches 24 specializing in obstetrics, gynecology, or family practice. 25 (Source: P.A. 102-92, eff. 7-9-21; 102-813, eff. 5-13-22; 26 103-777, eff. 1-1-25.) HB3800 Engrossed - 41 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 42 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 42 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 42 - LRB104 09780 BAB 19846 b 1 (215 ILCS 124/10) 2 (Text of Section from P.A. 103-650) 3 Sec. 10. Network adequacy. 4 (a) Before issuing, delivering, or renewing a network 5 plan, an issuer providing a network plan shall file a 6 description of all of the following with the Director: 7 (1) The written policies and procedures for adding 8 providers to meet patient needs based on increases in the 9 number of beneficiaries, changes in the 10 patient-to-provider ratio, changes in medical and health 11 care capabilities, and increased demand for services. 12 (2) The written policies and procedures for making 13 referrals within and outside the network. 14 (3) The written policies and procedures on how the 15 network plan will provide 24-hour, 7-day per week access 16 to network-affiliated primary care, emergency services, 17 and women's principal health care providers. 18 An issuer shall not prohibit a preferred provider from 19 discussing any specific or all treatment options with 20 beneficiaries irrespective of the issuer's insurer's position 21 on those treatment options or from advocating on behalf of 22 beneficiaries within the utilization review, grievance, or 23 appeals processes established by the issuer in accordance with 24 any rights or remedies available under applicable State or 25 federal law. HB3800 Engrossed - 42 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 43 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 43 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 43 - LRB104 09780 BAB 19846 b 1 (b) Before issuing, delivering, or renewing a network 2 plan, an issuer must file for review a description of the 3 services to be offered through a network plan. The description 4 shall include all of the following: 5 (1) A geographic map of the area proposed to be served 6 by the plan by county service area and zip code, including 7 marked locations for preferred providers. 8 (2) As deemed necessary by the Department, the names, 9 addresses, phone numbers, and specialties of the providers 10 who have entered into preferred provider agreements under 11 the network plan. 12 (3) The number of beneficiaries anticipated to be 13 covered by the network plan. 14 (4) An Internet website and toll-free telephone number 15 for beneficiaries and prospective beneficiaries to access 16 current and accurate lists of preferred providers in each 17 plan, additional information about the plan, as well as 18 any other information required by Department rule. 19 (5) A description of how health care services to be 20 rendered under the network plan are reasonably accessible 21 and available to beneficiaries. The description shall 22 address all of the following: 23 (A) the type of health care services to be 24 provided by the network plan; 25 (B) the ratio of physicians and other providers to 26 beneficiaries, by specialty and including primary care HB3800 Engrossed - 43 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 44 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 44 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 44 - LRB104 09780 BAB 19846 b 1 physicians and facility-based physicians when 2 applicable under the contract, necessary to meet the 3 health care needs and service demands of the currently 4 enrolled population; 5 (C) the travel and distance standards for plan 6 beneficiaries in county service areas; and 7 (D) a description of how the use of telemedicine, 8 telehealth, or mobile care services may be used to 9 partially meet the network adequacy standards, if 10 applicable. 11 (6) A provision ensuring that whenever a beneficiary 12 has made a good faith effort, as evidenced by accessing 13 the provider directory, calling the network plan, and 14 calling the provider, to utilize preferred providers for a 15 covered service and it is determined the issuer insurer 16 does not have the appropriate preferred providers due to 17 insufficient number, type, unreasonable travel distance or 18 delay, or preferred providers refusing to provide a 19 covered service because it is contrary to the conscience 20 of the preferred providers, as protected by the Health 21 Care Right of Conscience Act, the issuer shall ensure, 22 directly or indirectly, by terms contained in the payer 23 contract, that the beneficiary will be provided the 24 covered service at no greater cost to the beneficiary than 25 if the service had been provided by a preferred provider. 26 This paragraph (6) does not apply to: (A) a beneficiary HB3800 Engrossed - 44 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 45 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 45 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 45 - LRB104 09780 BAB 19846 b 1 who willfully chooses to access a non-preferred provider 2 for health care services available through the panel of 3 preferred providers, or (B) a beneficiary enrolled in a 4 health maintenance organization. In these circumstances, 5 the contractual requirements for non-preferred provider 6 reimbursements shall apply unless Section 356z.3a of the 7 Illinois Insurance Code requires otherwise. In no event 8 shall a beneficiary who receives care at a participating 9 health care facility be required to search for 10 participating providers under the circumstances described 11 in subsection (b) or (b-5) of Section 356z.3a of the 12 Illinois Insurance Code except under the circumstances 13 described in paragraph (2) of subsection (b-5). 14 (7) A provision that the beneficiary shall receive 15 emergency care coverage such that payment for this 16 coverage is not dependent upon whether the emergency 17 services are performed by a preferred or non-preferred 18 provider and the coverage shall be at the same benefit 19 level as if the service or treatment had been rendered by a 20 preferred provider. For purposes of this paragraph (7), 21 "the same benefit level" means that the beneficiary is 22 provided the covered service at no greater cost to the 23 beneficiary than if the service had been provided by a 24 preferred provider. This provision shall be consistent 25 with Section 356z.3a of the Illinois Insurance Code. 26 (8) A limitation that, if the plan provides that the HB3800 Engrossed - 45 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 46 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 46 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 46 - LRB104 09780 BAB 19846 b 1 beneficiary will incur a penalty for failing to 2 pre-certify inpatient hospital treatment, the penalty may 3 not exceed $1,000 per occurrence in addition to the plan 4 cost sharing provisions. 5 (9) For a network plan to be offered through the 6 Exchange in the individual or small group market, as well 7 as any off-Exchange mirror of such a network plan, 8 evidence that the network plan includes essential 9 community providers in accordance with rules established 10 by the Exchange that will operate in this State for the 11 applicable plan year. 12 (c) The issuer shall demonstrate to the Director a minimum 13 ratio of providers to plan beneficiaries as required by the 14 Department for each network plan. 15 (1) The minimum ratio of physicians or other providers 16 to plan beneficiaries shall be established by the 17 Department in consultation with the Department of Public 18 Health based upon the guidance from the federal Centers 19 for Medicare and Medicaid Services. The Department shall 20 not establish ratios for vision or dental providers who 21 provide services under dental-specific or vision-specific 22 benefits, except to the extent provided under federal law 23 for stand-alone dental plans. The Department shall 24 consider establishing ratios for the following physicians 25 or other providers: 26 (A) Primary Care; HB3800 Engrossed - 46 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 47 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 47 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 47 - LRB104 09780 BAB 19846 b 1 (B) Pediatrics; 2 (C) Cardiology; 3 (D) Gastroenterology; 4 (E) General Surgery; 5 (F) Neurology; 6 (G) OB/GYN; 7 (H) Oncology/Radiation; 8 (I) Ophthalmology; 9 (J) Urology; 10 (K) Behavioral Health; 11 (L) Allergy/Immunology; 12 (M) Chiropractic; 13 (N) Dermatology; 14 (O) Endocrinology; 15 (P) Ears, Nose, and Throat (ENT)/Otolaryngology; 16 (Q) Infectious Disease; 17 (R) Nephrology; 18 (S) Neurosurgery; 19 (T) Orthopedic Surgery; 20 (U) Physiatry/Rehabilitative; 21 (V) Plastic Surgery; 22 (W) Pulmonary; 23 (X) Rheumatology; 24 (Y) Anesthesiology; 25 (Z) Pain Medicine; 26 (AA) Pediatric Specialty Services; HB3800 Engrossed - 47 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 48 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 48 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 48 - LRB104 09780 BAB 19846 b 1 (BB) Outpatient Dialysis; and 2 (CC) HIV. 3 (2) The Director shall establish a process for the 4 review of the adequacy of these standards, along with an 5 assessment of additional specialties to be included in the 6 list under this subsection (c). 7 (3) Notwithstanding any other law or rule, the minimum 8 ratio for each provider type shall be no less than any such 9 ratio established for qualified health plans in 10 Federally-Facilitated Exchanges by federal law or by the 11 federal Centers for Medicare and Medicaid Services, even 12 if the network plan is issued in the large group market or 13 is otherwise not issued through an exchange. Federal 14 standards for stand-alone dental plans shall only apply to 15 such network plans. In the absence of an applicable 16 Department rule, the federal standards shall apply for the 17 time period specified in the federal law, regulation, or 18 guidance. If the Centers for Medicare and Medicaid 19 Services establish standards that are more stringent than 20 the standards in effect under any Department rule, the 21 Department may amend its rules to conform to the more 22 stringent federal standards. 23 (d) The network plan shall demonstrate to the Director 24 maximum travel and distance standards and appointment wait 25 time standards for plan beneficiaries, which shall be 26 established by the Department in consultation with the HB3800 Engrossed - 48 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 49 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 49 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 49 - LRB104 09780 BAB 19846 b 1 Department of Public Health based upon the guidance from the 2 federal Centers for Medicare and Medicaid Services. These 3 standards shall consist of the maximum minutes or miles to be 4 traveled by a plan beneficiary for each county type, such as 5 large counties, metro counties, or rural counties as defined 6 by Department rule. 7 The maximum travel time and distance standards must 8 include standards for each physician and other provider 9 category listed for which ratios have been established. 10 The Director shall establish a process for the review of 11 the adequacy of these standards along with an assessment of 12 additional specialties to be included in the list under this 13 subsection (d). 14 Notwithstanding any other law or Department rule, the 15 maximum travel time and distance standards and appointment 16 wait time standards shall be no greater than any such 17 standards established for qualified health plans in 18 Federally-Facilitated Exchanges by federal law or by the 19 federal Centers for Medicare and Medicaid Services, even if 20 the network plan is issued in the large group market or is 21 otherwise not issued through an exchange. Federal standards 22 for stand-alone dental plans shall only apply to such network 23 plans. In the absence of an applicable Department rule, the 24 federal standards shall apply for the time period specified in 25 the federal law, regulation, or guidance. If the Centers for 26 Medicare and Medicaid Services establish standards that are HB3800 Engrossed - 49 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 50 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 50 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 50 - LRB104 09780 BAB 19846 b 1 more stringent than the standards in effect under any 2 Department rule, the Department may amend its rules to conform 3 to the more stringent federal standards. 4 If the federal area designations for the maximum time or 5 distance or appointment wait time standards required are 6 changed by the most recent Letter to Issuers in the 7 Federally-facilitated Marketplaces, the Department shall post 8 on its website notice of such changes and may amend its rules 9 to conform to those designations if the Director deems 10 appropriate. 11 (d-5)(1) Every issuer shall ensure that beneficiaries have 12 timely and proximate access to treatment for mental, 13 emotional, nervous, or substance use disorders or conditions 14 in accordance with the provisions of paragraph (4) of 15 subsection (a) of Section 370c of the Illinois Insurance Code. 16 Issuers shall use a comparable process, strategy, evidentiary 17 standard, and other factors in the development and application 18 of the network adequacy standards for timely and proximate 19 access to treatment for mental, emotional, nervous, or 20 substance use disorders or conditions and those for the access 21 to treatment for medical and surgical conditions. As such, the 22 network adequacy standards for timely and proximate access 23 shall equally be applied to treatment facilities and providers 24 for mental, emotional, nervous, or substance use disorders or 25 conditions and specialists providing medical or surgical 26 benefits pursuant to the parity requirements of Section 370c.1 HB3800 Engrossed - 50 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 51 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 51 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 51 - LRB104 09780 BAB 19846 b 1 of the Illinois Insurance Code and the federal Paul Wellstone 2 and Pete Domenici Mental Health Parity and Addiction Equity 3 Act of 2008. Notwithstanding the foregoing, the network 4 adequacy standards for timely and proximate access to 5 treatment for mental, emotional, nervous, or substance use 6 disorders or conditions shall, at a minimum, satisfy the 7 following requirements: 8 (A) For beneficiaries residing in the metropolitan 9 counties of Cook, DuPage, Kane, Lake, McHenry, and Will, 10 network adequacy standards for timely and proximate access 11 to treatment for mental, emotional, nervous, or substance 12 use disorders or conditions means a beneficiary shall not 13 have to travel longer than 30 minutes or 30 miles from the 14 beneficiary's residence to receive outpatient treatment 15 for mental, emotional, nervous, or substance use disorders 16 or conditions. Beneficiaries shall not be required to wait 17 longer than 10 business days between requesting an initial 18 appointment and being seen by the facility or provider of 19 mental, emotional, nervous, or substance use disorders or 20 conditions for outpatient treatment or to wait longer than 21 20 business days between requesting a repeat or follow-up 22 appointment and being seen by the facility or provider of 23 mental, emotional, nervous, or substance use disorders or 24 conditions for outpatient treatment; however, subject to 25 the protections of paragraph (3) of this subsection, a 26 network plan shall not be held responsible if the HB3800 Engrossed - 51 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 52 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 52 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 52 - LRB104 09780 BAB 19846 b 1 beneficiary or provider voluntarily chooses to schedule an 2 appointment outside of these required time frames. 3 (B) For beneficiaries residing in Illinois counties 4 other than those counties listed in subparagraph (A) of 5 this paragraph, network adequacy standards for timely and 6 proximate access to treatment for mental, emotional, 7 nervous, or substance use disorders or conditions means a 8 beneficiary shall not have to travel longer than 60 9 minutes or 60 miles from the beneficiary's residence to 10 receive outpatient treatment for mental, emotional, 11 nervous, or substance use disorders or conditions. 12 Beneficiaries shall not be required to wait longer than 10 13 business days between requesting an initial appointment 14 and being seen by the facility or provider of mental, 15 emotional, nervous, or substance use disorders or 16 conditions for outpatient treatment or to wait longer than 17 20 business days between requesting a repeat or follow-up 18 appointment and being seen by the facility or provider of 19 mental, emotional, nervous, or substance use disorders or 20 conditions for outpatient treatment; however, subject to 21 the protections of paragraph (3) of this subsection, a 22 network plan shall not be held responsible if the 23 beneficiary or provider voluntarily chooses to schedule an 24 appointment outside of these required time frames. 25 (2) For beneficiaries residing in all Illinois counties, 26 network adequacy standards for timely and proximate access to HB3800 Engrossed - 52 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 53 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 53 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 53 - LRB104 09780 BAB 19846 b 1 treatment for mental, emotional, nervous, or substance use 2 disorders or conditions means a beneficiary shall not have to 3 travel longer than 60 minutes or 60 miles from the 4 beneficiary's residence to receive inpatient or residential 5 treatment for mental, emotional, nervous, or substance use 6 disorders or conditions. 7 (3) If there is no in-network facility or provider 8 available for a beneficiary to receive timely and proximate 9 access to treatment for mental, emotional, nervous, or 10 substance use disorders or conditions in accordance with the 11 network adequacy standards outlined in this subsection, the 12 issuer shall provide necessary exceptions to its network to 13 ensure admission and treatment with a provider or at a 14 treatment facility in accordance with the network adequacy 15 standards in this subsection. 16 (4) If the federal Centers for Medicare and Medicaid 17 Services establishes or law requires more stringent standards 18 for qualified health plans in the Federally-Facilitated 19 Exchanges, the federal standards shall control for all network 20 plans for the time period specified in the federal law, 21 regulation, or guidance, even if the network plan is issued in 22 the large group market, is issued through a different type of 23 Exchange, or is otherwise not issued through an Exchange. 24 (e) Except for network plans solely offered as a group 25 health plan, these ratio and time and distance standards apply 26 to the lowest cost-sharing tier of any tiered network. HB3800 Engrossed - 53 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 54 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 54 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 54 - LRB104 09780 BAB 19846 b 1 (f) The network plan may consider use of other health care 2 service delivery options, such as telemedicine or telehealth, 3 mobile clinics, and centers of excellence, or other ways of 4 delivering care to partially meet the requirements set under 5 this Section. 6 (g) Except for the requirements set forth in subsection 7 (d-5), issuers who are not able to comply with the provider 8 ratios, and time and distance standards, and or appointment 9 wait-time wait time standards established under this Act or 10 federal law may request an exception to these requirements 11 from the Department. The Department may grant an exception in 12 the following circumstances: 13 (1) if no providers or facilities meet the specific 14 time and distance standard in a specific service area and 15 the issuer (i) discloses information on the distance and 16 travel time points that beneficiaries would have to travel 17 beyond the required criterion to reach the next closest 18 contracted provider outside of the service area and (ii) 19 provides contact information, including names, addresses, 20 and phone numbers for the next closest contracted provider 21 or facility; 22 (2) if patterns of care in the service area do not 23 support the need for the requested number of provider or 24 facility type and the issuer provides data on local 25 patterns of care, such as claims data, referral patterns, 26 or local provider interviews, indicating where the HB3800 Engrossed - 54 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 55 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 55 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 55 - LRB104 09780 BAB 19846 b 1 beneficiaries currently seek this type of care or where 2 the physicians currently refer beneficiaries, or both; or 3 (3) other circumstances deemed appropriate by the 4 Department consistent with the requirements of this Act. 5 (h) Issuers are required to report to the Director any 6 material change to an approved network plan within 15 business 7 days after the change occurs and any change that would result 8 in failure to meet the requirements of this Act. The issuer 9 shall submit a revised version of the portions of the network 10 adequacy filing affected by the material change, as determined 11 by the Director by rule, and the issuer shall attach versions 12 with the changes indicated for each document that was revised 13 from the previous version of the filing. Upon notice from the 14 issuer, the Director shall reevaluate the network plan's 15 compliance with the network adequacy and transparency 16 standards of this Act. For every day past 15 business days that 17 the issuer fails to submit a revised network adequacy filing 18 to the Director, the Director may order a fine of $5,000 per 19 day. 20 (i) If a network plan is inadequate under this Act with 21 respect to a provider type in a county, and if the network plan 22 does not have an approved exception for that provider type in 23 that county pursuant to subsection (g), an issuer shall cover 24 out-of-network claims for covered health care services 25 received from that provider type within that county at the 26 in-network benefit level and shall retroactively adjudicate HB3800 Engrossed - 55 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 56 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 56 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 56 - LRB104 09780 BAB 19846 b 1 and reimburse beneficiaries to achieve that objective if their 2 claims were processed at the out-of-network level contrary to 3 this subsection. Nothing in this subsection shall be construed 4 to supersede Section 356z.3a of the Illinois Insurance Code. 5 (j) If the Director determines that a network is 6 inadequate in any county and no exception has been granted 7 under subsection (g) and the issuer does not have a process in 8 place to comply with subsection (d-5), the Director may 9 prohibit the network plan from being issued or renewed within 10 that county until the Director determines that the network is 11 adequate apart from processes and exceptions described in 12 subsections (d-5) and (g). Nothing in this subsection shall be 13 construed to terminate any beneficiary's health insurance 14 coverage under a network plan before the expiration of the 15 beneficiary's policy period if the Director makes a 16 determination under this subsection after the issuance or 17 renewal of the beneficiary's policy or certificate because of 18 a material change. Policies or certificates issued or renewed 19 in violation of this subsection may subject the issuer to a 20 civil penalty of $5,000 per policy. 21 (k) For the Department to enforce any new or modified 22 federal standard before the Department adopts the standard by 23 rule, the Department must, no later than May 15 before the 24 start of the plan year, give public notice to the affected 25 health insurance issuers through a bulletin. 26 (Source: P.A. 102-144, eff. 1-1-22; 102-901, eff. 7-1-22; HB3800 Engrossed - 56 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 57 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 57 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 57 - LRB104 09780 BAB 19846 b 1 102-1117, eff. 1-13-23; 103-650, eff. 1-1-25.) 2 (Text of Section from P.A. 103-656) 3 Sec. 10. Network adequacy. 4 (a) An issuer insurer providing a network plan shall file 5 a description of all of the following with the Director: 6 (1) The written policies and procedures for adding 7 providers to meet patient needs based on increases in the 8 number of beneficiaries, changes in the 9 patient-to-provider ratio, changes in medical and health 10 care capabilities, and increased demand for services. 11 (2) The written policies and procedures for making 12 referrals within and outside the network. 13 (3) The written policies and procedures on how the 14 network plan will provide 24-hour, 7-day per week access 15 to network-affiliated primary care, emergency services, 16 and women's principal health care providers. 17 An issuer insurer shall not prohibit a preferred provider 18 from discussing any specific or all treatment options with 19 beneficiaries irrespective of the issuer's insurer's position 20 on those treatment options or from advocating on behalf of 21 beneficiaries within the utilization review, grievance, or 22 appeals processes established by the issuer insurer in 23 accordance with any rights or remedies available under 24 applicable State or federal law. 25 (b) Issuers Insurers must file for review a description of HB3800 Engrossed - 57 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 58 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 58 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 58 - LRB104 09780 BAB 19846 b 1 the services to be offered through a network plan. The 2 description shall include all of the following: 3 (1) A geographic map of the area proposed to be served 4 by the plan by county service area and zip code, including 5 marked locations for preferred providers. 6 (2) As deemed necessary by the Department, the names, 7 addresses, phone numbers, and specialties of the providers 8 who have entered into preferred provider agreements under 9 the network plan. 10 (3) The number of beneficiaries anticipated to be 11 covered by the network plan. 12 (4) An Internet website and toll-free telephone number 13 for beneficiaries and prospective beneficiaries to access 14 current and accurate lists of preferred providers, 15 additional information about the plan, as well as any 16 other information required by Department rule. 17 (5) A description of how health care services to be 18 rendered under the network plan are reasonably accessible 19 and available to beneficiaries. The description shall 20 address all of the following: 21 (A) the type of health care services to be 22 provided by the network plan; 23 (B) the ratio of physicians and other providers to 24 beneficiaries, by specialty and including primary care 25 physicians and facility-based physicians when 26 applicable under the contract, necessary to meet the HB3800 Engrossed - 58 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 59 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 59 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 59 - LRB104 09780 BAB 19846 b 1 health care needs and service demands of the currently 2 enrolled population; 3 (C) the travel and distance standards for plan 4 beneficiaries in county service areas; and 5 (D) a description of how the use of telemedicine, 6 telehealth, or mobile care services may be used to 7 partially meet the network adequacy standards, if 8 applicable. 9 (6) A provision ensuring that whenever a beneficiary 10 has made a good faith effort, as evidenced by accessing 11 the provider directory, calling the network plan, and 12 calling the provider, to utilize preferred providers for a 13 covered service and it is determined the issuer insurer 14 does not have the appropriate preferred providers due to 15 insufficient number, type, unreasonable travel distance or 16 delay, or preferred providers refusing to provide a 17 covered service because it is contrary to the conscience 18 of the preferred providers, as protected by the Health 19 Care Right of Conscience Act, the issuer insurer shall 20 ensure, directly or indirectly, by terms contained in the 21 payer contract, that the beneficiary will be provided the 22 covered service at no greater cost to the beneficiary than 23 if the service had been provided by a preferred provider. 24 This paragraph (6) does not apply to: (A) a beneficiary 25 who willfully chooses to access a non-preferred provider 26 for health care services available through the panel of HB3800 Engrossed - 59 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 60 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 60 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 60 - LRB104 09780 BAB 19846 b 1 preferred providers, or (B) a beneficiary enrolled in a 2 health maintenance organization. In these circumstances, 3 the contractual requirements for non-preferred provider 4 reimbursements shall apply unless Section 356z.3a of the 5 Illinois Insurance Code requires otherwise. In no event 6 shall a beneficiary who receives care at a participating 7 health care facility be required to search for 8 participating providers under the circumstances described 9 in subsection (b) or (b-5) of Section 356z.3a of the 10 Illinois Insurance Code except under the circumstances 11 described in paragraph (2) of subsection (b-5). 12 (7) A provision that the beneficiary shall receive 13 emergency care coverage such that payment for this 14 coverage is not dependent upon whether the emergency 15 services are performed by a preferred or non-preferred 16 provider and the coverage shall be at the same benefit 17 level as if the service or treatment had been rendered by a 18 preferred provider. For purposes of this paragraph (7), 19 "the same benefit level" means that the beneficiary is 20 provided the covered service at no greater cost to the 21 beneficiary than if the service had been provided by a 22 preferred provider. This provision shall be consistent 23 with Section 356z.3a of the Illinois Insurance Code. 24 (8) A limitation that complies with subsections (d) 25 and (e) of Section 55 of the Prior Authorization Reform 26 Act. HB3800 Engrossed - 60 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 61 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 61 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 61 - LRB104 09780 BAB 19846 b 1 (c) The network plan shall demonstrate to the Director a 2 minimum ratio of providers to plan beneficiaries as required 3 by the Department. 4 (1) The ratio of physicians or other providers to plan 5 beneficiaries shall be established annually by the 6 Department in consultation with the Department of Public 7 Health based upon the guidance from the federal Centers 8 for Medicare and Medicaid Services. The Department shall 9 not establish ratios for vision or dental providers who 10 provide services under dental-specific or vision-specific 11 benefits. The Department shall consider establishing 12 ratios for the following physicians or other providers: 13 (A) Primary Care; 14 (B) Pediatrics; 15 (C) Cardiology; 16 (D) Gastroenterology; 17 (E) General Surgery; 18 (F) Neurology; 19 (G) OB/GYN; 20 (H) Oncology/Radiation; 21 (I) Ophthalmology; 22 (J) Urology; 23 (K) Behavioral Health; 24 (L) Allergy/Immunology; 25 (M) Chiropractic; 26 (N) Dermatology; HB3800 Engrossed - 61 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 62 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 62 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 62 - LRB104 09780 BAB 19846 b 1 (O) Endocrinology; 2 (P) Ears, Nose, and Throat (ENT)/Otolaryngology; 3 (Q) Infectious Disease; 4 (R) Nephrology; 5 (S) Neurosurgery; 6 (T) Orthopedic Surgery; 7 (U) Physiatry/Rehabilitative; 8 (V) Plastic Surgery; 9 (W) Pulmonary; 10 (X) Rheumatology; 11 (Y) Anesthesiology; 12 (Z) Pain Medicine; 13 (AA) Pediatric Specialty Services; 14 (BB) Outpatient Dialysis; and 15 (CC) HIV. 16 (2) The Director shall establish a process for the 17 review of the adequacy of these standards, along with an 18 assessment of additional specialties to be included in the 19 list under this subsection (c). 20 (d) The network plan shall demonstrate to the Director 21 maximum travel and distance standards for plan beneficiaries, 22 which shall be established annually by the Department in 23 consultation with the Department of Public Health based upon 24 the guidance from the federal Centers for Medicare and 25 Medicaid Services. These standards shall consist of the 26 maximum minutes or miles to be traveled by a plan beneficiary HB3800 Engrossed - 62 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 63 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 63 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 63 - LRB104 09780 BAB 19846 b 1 for each county type, such as large counties, metro counties, 2 or rural counties as defined by Department rule. 3 The maximum travel time and distance standards must 4 include standards for each physician and other provider 5 category listed for which ratios have been established. 6 The Director shall establish a process for the review of 7 the adequacy of these standards along with an assessment of 8 additional specialties to be included in the list under this 9 subsection (d). 10 (d-5)(1) Every issuer insurer shall ensure that 11 beneficiaries have timely and proximate access to treatment 12 for mental, emotional, nervous, or substance use disorders or 13 conditions in accordance with the provisions of paragraph (4) 14 of subsection (a) of Section 370c of the Illinois Insurance 15 Code. Issuers Insurers shall use a comparable process, 16 strategy, evidentiary standard, and other factors in the 17 development and application of the network adequacy standards 18 for timely and proximate access to treatment for mental, 19 emotional, nervous, or substance use disorders or conditions 20 and those for the access to treatment for medical and surgical 21 conditions. As such, the network adequacy standards for timely 22 and proximate access shall equally be applied to treatment 23 facilities and providers for mental, emotional, nervous, or 24 substance use disorders or conditions and specialists 25 providing medical or surgical benefits pursuant to the parity 26 requirements of Section 370c.1 of the Illinois Insurance Code HB3800 Engrossed - 63 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 64 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 64 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 64 - LRB104 09780 BAB 19846 b 1 and the federal Paul Wellstone and Pete Domenici Mental Health 2 Parity and Addiction Equity Act of 2008. Notwithstanding the 3 foregoing, the network adequacy standards for timely and 4 proximate access to treatment for mental, emotional, nervous, 5 or substance use disorders or conditions shall, at a minimum, 6 satisfy the following requirements: 7 (A) For beneficiaries residing in the metropolitan 8 counties of Cook, DuPage, Kane, Lake, McHenry, and Will, 9 network adequacy standards for timely and proximate access 10 to treatment for mental, emotional, nervous, or substance 11 use disorders or conditions means a beneficiary shall not 12 have to travel longer than 30 minutes or 30 miles from the 13 beneficiary's residence to receive outpatient treatment 14 for mental, emotional, nervous, or substance use disorders 15 or conditions. Beneficiaries shall not be required to wait 16 longer than 10 business days between requesting an initial 17 appointment and being seen by the facility or provider of 18 mental, emotional, nervous, or substance use disorders or 19 conditions for outpatient treatment or to wait longer than 20 20 business days between requesting a repeat or follow-up 21 appointment and being seen by the facility or provider of 22 mental, emotional, nervous, or substance use disorders or 23 conditions for outpatient treatment; however, subject to 24 the protections of paragraph (3) of this subsection, a 25 network plan shall not be held responsible if the 26 beneficiary or provider voluntarily chooses to schedule an HB3800 Engrossed - 64 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 65 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 65 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 65 - LRB104 09780 BAB 19846 b 1 appointment outside of these required time frames. 2 (B) For beneficiaries residing in Illinois counties 3 other than those counties listed in subparagraph (A) of 4 this paragraph, network adequacy standards for timely and 5 proximate access to treatment for mental, emotional, 6 nervous, or substance use disorders or conditions means a 7 beneficiary shall not have to travel longer than 60 8 minutes or 60 miles from the beneficiary's residence to 9 receive outpatient treatment for mental, emotional, 10 nervous, or substance use disorders or conditions. 11 Beneficiaries shall not be required to wait longer than 10 12 business days between requesting an initial appointment 13 and being seen by the facility or provider of mental, 14 emotional, nervous, or substance use disorders or 15 conditions for outpatient treatment or to wait longer than 16 20 business days between requesting a repeat or follow-up 17 appointment and being seen by the facility or provider of 18 mental, emotional, nervous, or substance use disorders or 19 conditions for outpatient treatment; however, subject to 20 the protections of paragraph (3) of this subsection, a 21 network plan shall not be held responsible if the 22 beneficiary or provider voluntarily chooses to schedule an 23 appointment outside of these required time frames. 24 (2) For beneficiaries residing in all Illinois counties, 25 network adequacy standards for timely and proximate access to 26 treatment for mental, emotional, nervous, or substance use HB3800 Engrossed - 65 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 66 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 66 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 66 - LRB104 09780 BAB 19846 b 1 disorders or conditions means a beneficiary shall not have to 2 travel longer than 60 minutes or 60 miles from the 3 beneficiary's residence to receive inpatient or residential 4 treatment for mental, emotional, nervous, or substance use 5 disorders or conditions. 6 (3) If there is no in-network facility or provider 7 available for a beneficiary to receive timely and proximate 8 access to treatment for mental, emotional, nervous, or 9 substance use disorders or conditions in accordance with the 10 network adequacy standards outlined in this subsection, the 11 issuer insurer shall provide necessary exceptions to its 12 network to ensure admission and treatment with a provider or 13 at a treatment facility in accordance with the network 14 adequacy standards in this subsection. 15 (e) Except for network plans solely offered as a group 16 health plan, these ratio and time and distance standards apply 17 to the lowest cost-sharing tier of any tiered network. 18 (f) The network plan may consider use of other health care 19 service delivery options, such as telemedicine or telehealth, 20 mobile clinics, and centers of excellence, or other ways of 21 delivering care to partially meet the requirements set under 22 this Section. 23 (g) Except for the requirements set forth in subsection 24 (d-5), issuers insurers who are not able to comply with the 25 provider ratios, and time and distance standards, and 26 appointment wait-time standards established under this Act or HB3800 Engrossed - 66 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 67 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 67 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 67 - LRB104 09780 BAB 19846 b 1 federal law by the Department may request an exception to 2 these requirements from the Department. The Department may 3 grant an exception in the following circumstances: 4 (1) if no providers or facilities meet the specific 5 time and distance standard in a specific service area and 6 the issuer insurer (i) discloses information on the 7 distance and travel time points that beneficiaries would 8 have to travel beyond the required criterion to reach the 9 next closest contracted provider outside of the service 10 area and (ii) provides contact information, including 11 names, addresses, and phone numbers for the next closest 12 contracted provider or facility; 13 (2) if patterns of care in the service area do not 14 support the need for the requested number of provider or 15 facility type and the issuer insurer provides data on 16 local patterns of care, such as claims data, referral 17 patterns, or local provider interviews, indicating where 18 the beneficiaries currently seek this type of care or 19 where the physicians currently refer beneficiaries, or 20 both; or 21 (3) other circumstances deemed appropriate by the 22 Department consistent with the requirements of this Act. 23 (h) Issuers Insurers are required to report to the 24 Director any material change to an approved network plan 25 within 15 days after the change occurs and any change that 26 would result in failure to meet the requirements of this Act. HB3800 Engrossed - 67 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 68 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 68 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 68 - LRB104 09780 BAB 19846 b 1 Upon notice from the issuer insurer, the Director shall 2 reevaluate the network plan's compliance with the network 3 adequacy and transparency standards of this Act. 4 (Source: P.A. 102-144, eff. 1-1-22; 102-901, eff. 7-1-22; 5 102-1117, eff. 1-13-23; 103-656, eff. 1-1-25.) 6 (Text of Section from P.A. 103-718) 7 Sec. 10. Network adequacy. 8 (a) An issuer insurer providing a network plan shall file 9 a description of all of the following with the Director: 10 (1) The written policies and procedures for adding 11 providers to meet patient needs based on increases in the 12 number of beneficiaries, changes in the 13 patient-to-provider ratio, changes in medical and health 14 care capabilities, and increased demand for services. 15 (2) The written policies and procedures for making 16 referrals within and outside the network. 17 (3) The written policies and procedures on how the 18 network plan will provide 24-hour, 7-day per week access 19 to network-affiliated primary care, emergency services, 20 and obstetrical and gynecological health care 21 professionals. 22 An issuer insurer shall not prohibit a preferred provider 23 from discussing any specific or all treatment options with 24 beneficiaries irrespective of the issuer's insurer's position 25 on those treatment options or from advocating on behalf of HB3800 Engrossed - 68 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 69 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 69 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 69 - LRB104 09780 BAB 19846 b 1 beneficiaries within the utilization review, grievance, or 2 appeals processes established by the issuer insurer in 3 accordance with any rights or remedies available under 4 applicable State or federal law. 5 (b) Issuers Insurers must file for review a description of 6 the services to be offered through a network plan. The 7 description shall include all of the following: 8 (1) A geographic map of the area proposed to be served 9 by the plan by county service area and zip code, including 10 marked locations for preferred providers. 11 (2) As deemed necessary by the Department, the names, 12 addresses, phone numbers, and specialties of the providers 13 who have entered into preferred provider agreements under 14 the network plan. 15 (3) The number of beneficiaries anticipated to be 16 covered by the network plan. 17 (4) An Internet website and toll-free telephone number 18 for beneficiaries and prospective beneficiaries to access 19 current and accurate lists of preferred providers, 20 additional information about the plan, as well as any 21 other information required by Department rule. 22 (5) A description of how health care services to be 23 rendered under the network plan are reasonably accessible 24 and available to beneficiaries. The description shall 25 address all of the following: 26 (A) the type of health care services to be HB3800 Engrossed - 69 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 70 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 70 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 70 - LRB104 09780 BAB 19846 b 1 provided by the network plan; 2 (B) the ratio of physicians and other providers to 3 beneficiaries, by specialty and including primary care 4 physicians and facility-based physicians when 5 applicable under the contract, necessary to meet the 6 health care needs and service demands of the currently 7 enrolled population; 8 (C) the travel and distance standards for plan 9 beneficiaries in county service areas; and 10 (D) a description of how the use of telemedicine, 11 telehealth, or mobile care services may be used to 12 partially meet the network adequacy standards, if 13 applicable. 14 (6) A provision ensuring that whenever a beneficiary 15 has made a good faith effort, as evidenced by accessing 16 the provider directory, calling the network plan, and 17 calling the provider, to utilize preferred providers for a 18 covered service and it is determined the issuer insurer 19 does not have the appropriate preferred providers due to 20 insufficient number, type, unreasonable travel distance or 21 delay, or preferred providers refusing to provide a 22 covered service because it is contrary to the conscience 23 of the preferred providers, as protected by the Health 24 Care Right of Conscience Act, the issuer insurer shall 25 ensure, directly or indirectly, by terms contained in the 26 payer contract, that the beneficiary will be provided the HB3800 Engrossed - 70 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 71 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 71 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 71 - LRB104 09780 BAB 19846 b 1 covered service at no greater cost to the beneficiary than 2 if the service had been provided by a preferred provider. 3 This paragraph (6) does not apply to: (A) a beneficiary 4 who willfully chooses to access a non-preferred provider 5 for health care services available through the panel of 6 preferred providers, or (B) a beneficiary enrolled in a 7 health maintenance organization. In these circumstances, 8 the contractual requirements for non-preferred provider 9 reimbursements shall apply unless Section 356z.3a of the 10 Illinois Insurance Code requires otherwise. In no event 11 shall a beneficiary who receives care at a participating 12 health care facility be required to search for 13 participating providers under the circumstances described 14 in subsection (b) or (b-5) of Section 356z.3a of the 15 Illinois Insurance Code except under the circumstances 16 described in paragraph (2) of subsection (b-5). 17 (7) A provision that the beneficiary shall receive 18 emergency care coverage such that payment for this 19 coverage is not dependent upon whether the emergency 20 services are performed by a preferred or non-preferred 21 provider and the coverage shall be at the same benefit 22 level as if the service or treatment had been rendered by a 23 preferred provider. For purposes of this paragraph (7), 24 "the same benefit level" means that the beneficiary is 25 provided the covered service at no greater cost to the 26 beneficiary than if the service had been provided by a HB3800 Engrossed - 71 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 72 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 72 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 72 - LRB104 09780 BAB 19846 b 1 preferred provider. This provision shall be consistent 2 with Section 356z.3a of the Illinois Insurance Code. 3 (8) A limitation that, if the plan provides that the 4 beneficiary will incur a penalty for failing to 5 pre-certify inpatient hospital treatment, the penalty may 6 not exceed $1,000 per occurrence in addition to the plan 7 cost-sharing provisions. 8 (c) The network plan shall demonstrate to the Director a 9 minimum ratio of providers to plan beneficiaries as required 10 by the Department. 11 (1) The ratio of physicians or other providers to plan 12 beneficiaries shall be established annually by the 13 Department in consultation with the Department of Public 14 Health based upon the guidance from the federal Centers 15 for Medicare and Medicaid Services. The Department shall 16 not establish ratios for vision or dental providers who 17 provide services under dental-specific or vision-specific 18 benefits. The Department shall consider establishing 19 ratios for the following physicians or other providers: 20 (A) Primary Care; 21 (B) Pediatrics; 22 (C) Cardiology; 23 (D) Gastroenterology; 24 (E) General Surgery; 25 (F) Neurology; 26 (G) OB/GYN; HB3800 Engrossed - 72 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 73 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 73 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 73 - LRB104 09780 BAB 19846 b 1 (H) Oncology/Radiation; 2 (I) Ophthalmology; 3 (J) Urology; 4 (K) Behavioral Health; 5 (L) Allergy/Immunology; 6 (M) Chiropractic; 7 (N) Dermatology; 8 (O) Endocrinology; 9 (P) Ears, Nose, and Throat (ENT)/Otolaryngology; 10 (Q) Infectious Disease; 11 (R) Nephrology; 12 (S) Neurosurgery; 13 (T) Orthopedic Surgery; 14 (U) Physiatry/Rehabilitative; 15 (V) Plastic Surgery; 16 (W) Pulmonary; 17 (X) Rheumatology; 18 (Y) Anesthesiology; 19 (Z) Pain Medicine; 20 (AA) Pediatric Specialty Services; 21 (BB) Outpatient Dialysis; and 22 (CC) HIV. 23 (2) The Director shall establish a process for the 24 review of the adequacy of these standards, along with an 25 assessment of additional specialties to be included in the 26 list under this subsection (c). HB3800 Engrossed - 73 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 74 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 74 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 74 - LRB104 09780 BAB 19846 b 1 (d) The network plan shall demonstrate to the Director 2 maximum travel and distance standards for plan beneficiaries, 3 which shall be established annually by the Department in 4 consultation with the Department of Public Health based upon 5 the guidance from the federal Centers for Medicare and 6 Medicaid Services. These standards shall consist of the 7 maximum minutes or miles to be traveled by a plan beneficiary 8 for each county type, such as large counties, metro counties, 9 or rural counties as defined by Department rule. 10 The maximum travel time and distance standards must 11 include standards for each physician and other provider 12 category listed for which ratios have been established. 13 The Director shall establish a process for the review of 14 the adequacy of these standards along with an assessment of 15 additional specialties to be included in the list under this 16 subsection (d). 17 (d-5)(1) Every issuer insurer shall ensure that 18 beneficiaries have timely and proximate access to treatment 19 for mental, emotional, nervous, or substance use disorders or 20 conditions in accordance with the provisions of paragraph (4) 21 of subsection (a) of Section 370c of the Illinois Insurance 22 Code. Issuers Insurers shall use a comparable process, 23 strategy, evidentiary standard, and other factors in the 24 development and application of the network adequacy standards 25 for timely and proximate access to treatment for mental, 26 emotional, nervous, or substance use disorders or conditions HB3800 Engrossed - 74 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 75 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 75 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 75 - LRB104 09780 BAB 19846 b 1 and those for the access to treatment for medical and surgical 2 conditions. As such, the network adequacy standards for timely 3 and proximate access shall equally be applied to treatment 4 facilities and providers for mental, emotional, nervous, or 5 substance use disorders or conditions and specialists 6 providing medical or surgical benefits pursuant to the parity 7 requirements of Section 370c.1 of the Illinois Insurance Code 8 and the federal Paul Wellstone and Pete Domenici Mental Health 9 Parity and Addiction Equity Act of 2008. Notwithstanding the 10 foregoing, the network adequacy standards for timely and 11 proximate access to treatment for mental, emotional, nervous, 12 or substance use disorders or conditions shall, at a minimum, 13 satisfy the following requirements: 14 (A) For beneficiaries residing in the metropolitan 15 counties of Cook, DuPage, Kane, Lake, McHenry, and Will, 16 network adequacy standards for timely and proximate access 17 to treatment for mental, emotional, nervous, or substance 18 use disorders or conditions means a beneficiary shall not 19 have to travel longer than 30 minutes or 30 miles from the 20 beneficiary's residence to receive outpatient treatment 21 for mental, emotional, nervous, or substance use disorders 22 or conditions. Beneficiaries shall not be required to wait 23 longer than 10 business days between requesting an initial 24 appointment and being seen by the facility or provider of 25 mental, emotional, nervous, or substance use disorders or 26 conditions for outpatient treatment or to wait longer than HB3800 Engrossed - 75 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 76 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 76 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 76 - LRB104 09780 BAB 19846 b 1 20 business days between requesting a repeat or follow-up 2 appointment and being seen by the facility or provider of 3 mental, emotional, nervous, or substance use disorders or 4 conditions for outpatient treatment; however, subject to 5 the protections of paragraph (3) of this subsection, a 6 network plan shall not be held responsible if the 7 beneficiary or provider voluntarily chooses to schedule an 8 appointment outside of these required time frames. 9 (B) For beneficiaries residing in Illinois counties 10 other than those counties listed in subparagraph (A) of 11 this paragraph, network adequacy standards for timely and 12 proximate access to treatment for mental, emotional, 13 nervous, or substance use disorders or conditions means a 14 beneficiary shall not have to travel longer than 60 15 minutes or 60 miles from the beneficiary's residence to 16 receive outpatient treatment for mental, emotional, 17 nervous, or substance use disorders or conditions. 18 Beneficiaries shall not be required to wait longer than 10 19 business days between requesting an initial appointment 20 and being seen by the facility or provider of mental, 21 emotional, nervous, or substance use disorders or 22 conditions for outpatient treatment or to wait longer than 23 20 business days between requesting a repeat or follow-up 24 appointment and being seen by the facility or provider of 25 mental, emotional, nervous, or substance use disorders or 26 conditions for outpatient treatment; however, subject to HB3800 Engrossed - 76 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 77 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 77 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 77 - LRB104 09780 BAB 19846 b 1 the protections of paragraph (3) of this subsection, a 2 network plan shall not be held responsible if the 3 beneficiary or provider voluntarily chooses to schedule an 4 appointment outside of these required time frames. 5 (2) For beneficiaries residing in all Illinois counties, 6 network adequacy standards for timely and proximate access to 7 treatment for mental, emotional, nervous, or substance use 8 disorders or conditions means a beneficiary shall not have to 9 travel longer than 60 minutes or 60 miles from the 10 beneficiary's residence to receive inpatient or residential 11 treatment for mental, emotional, nervous, or substance use 12 disorders or conditions. 13 (3) If there is no in-network facility or provider 14 available for a beneficiary to receive timely and proximate 15 access to treatment for mental, emotional, nervous, or 16 substance use disorders or conditions in accordance with the 17 network adequacy standards outlined in this subsection, the 18 issuer insurer shall provide necessary exceptions to its 19 network to ensure admission and treatment with a provider or 20 at a treatment facility in accordance with the network 21 adequacy standards in this subsection. 22 (e) Except for network plans solely offered as a group 23 health plan, these ratio and time and distance standards apply 24 to the lowest cost-sharing tier of any tiered network. 25 (f) The network plan may consider use of other health care 26 service delivery options, such as telemedicine or telehealth, HB3800 Engrossed - 77 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 78 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 78 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 78 - LRB104 09780 BAB 19846 b 1 mobile clinics, and centers of excellence, or other ways of 2 delivering care to partially meet the requirements set under 3 this Section. 4 (g) Except for the requirements set forth in subsection 5 (d-5), issuers insurers who are not able to comply with the 6 provider ratios, and time and distance standards, and 7 appointment wait-time standards established under this Act or 8 federal law by the Department may request an exception to 9 these requirements from the Department. The Department may 10 grant an exception in the following circumstances: 11 (1) if no providers or facilities meet the specific 12 time and distance standard in a specific service area and 13 the issuer insurer (i) discloses information on the 14 distance and travel time points that beneficiaries would 15 have to travel beyond the required criterion to reach the 16 next closest contracted provider outside of the service 17 area and (ii) provides contact information, including 18 names, addresses, and phone numbers for the next closest 19 contracted provider or facility; 20 (2) if patterns of care in the service area do not 21 support the need for the requested number of provider or 22 facility type and the issuer insurer provides data on 23 local patterns of care, such as claims data, referral 24 patterns, or local provider interviews, indicating where 25 the beneficiaries currently seek this type of care or 26 where the physicians currently refer beneficiaries, or HB3800 Engrossed - 78 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 79 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 79 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 79 - LRB104 09780 BAB 19846 b 1 both; or 2 (3) other circumstances deemed appropriate by the 3 Department consistent with the requirements of this Act. 4 (h) Issuers Insurers are required to report to the 5 Director any material change to an approved network plan 6 within 15 days after the change occurs and any change that 7 would result in failure to meet the requirements of this Act. 8 Upon notice from the issuer insurer, the Director shall 9 reevaluate the network plan's compliance with the network 10 adequacy and transparency standards of this Act. 11 (Source: P.A. 102-144, eff. 1-1-22; 102-901, eff. 7-1-22; 12 102-1117, eff. 1-13-23; 103-718, eff. 7-19-24.) 13 (Text of Section from P.A. 103-777) 14 Sec. 10. Network adequacy. 15 (a) An issuer insurer providing a network plan shall file 16 a description of all of the following with the Director: 17 (1) The written policies and procedures for adding 18 providers to meet patient needs based on increases in the 19 number of beneficiaries, changes in the 20 patient-to-provider ratio, changes in medical and health 21 care capabilities, and increased demand for services. 22 (2) The written policies and procedures for making 23 referrals within and outside the network. 24 (3) The written policies and procedures on how the 25 network plan will provide 24-hour, 7-day per week access HB3800 Engrossed - 79 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 80 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 80 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 80 - LRB104 09780 BAB 19846 b 1 to network-affiliated primary care, emergency services, 2 and women's principal health care providers. 3 An issuer insurer shall not prohibit a preferred provider 4 from discussing any specific or all treatment options with 5 beneficiaries irrespective of the issuer's insurer's position 6 on those treatment options or from advocating on behalf of 7 beneficiaries within the utilization review, grievance, or 8 appeals processes established by the issuer insurer in 9 accordance with any rights or remedies available under 10 applicable State or federal law. 11 (b) Issuers Insurers must file for review a description of 12 the services to be offered through a network plan. The 13 description shall include all of the following: 14 (1) A geographic map of the area proposed to be served 15 by the plan by county service area and zip code, including 16 marked locations for preferred providers. 17 (2) As deemed necessary by the Department, the names, 18 addresses, phone numbers, and specialties of the providers 19 who have entered into preferred provider agreements under 20 the network plan. 21 (3) The number of beneficiaries anticipated to be 22 covered by the network plan. 23 (4) An Internet website and toll-free telephone number 24 for beneficiaries and prospective beneficiaries to access 25 current and accurate lists of preferred providers, 26 additional information about the plan, as well as any HB3800 Engrossed - 80 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 81 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 81 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 81 - LRB104 09780 BAB 19846 b 1 other information required by Department rule. 2 (5) A description of how health care services to be 3 rendered under the network plan are reasonably accessible 4 and available to beneficiaries. The description shall 5 address all of the following: 6 (A) the type of health care services to be 7 provided by the network plan; 8 (B) the ratio of physicians and other providers to 9 beneficiaries, by specialty and including primary care 10 physicians and facility-based physicians when 11 applicable under the contract, necessary to meet the 12 health care needs and service demands of the currently 13 enrolled population; 14 (C) the travel and distance standards for plan 15 beneficiaries in county service areas; and 16 (D) a description of how the use of telemedicine, 17 telehealth, or mobile care services may be used to 18 partially meet the network adequacy standards, if 19 applicable. 20 (6) A provision ensuring that whenever a beneficiary 21 has made a good faith effort, as evidenced by accessing 22 the provider directory, calling the network plan, and 23 calling the provider, to utilize preferred providers for a 24 covered service and it is determined the issuer insurer 25 does not have the appropriate preferred providers due to 26 insufficient number, type, unreasonable travel distance or HB3800 Engrossed - 81 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 82 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 82 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 82 - LRB104 09780 BAB 19846 b 1 delay, or preferred providers refusing to provide a 2 covered service because it is contrary to the conscience 3 of the preferred providers, as protected by the Health 4 Care Right of Conscience Act, the issuer insurer shall 5 ensure, directly or indirectly, by terms contained in the 6 payer contract, that the beneficiary will be provided the 7 covered service at no greater cost to the beneficiary than 8 if the service had been provided by a preferred provider. 9 This paragraph (6) does not apply to: (A) a beneficiary 10 who willfully chooses to access a non-preferred provider 11 for health care services available through the panel of 12 preferred providers, or (B) a beneficiary enrolled in a 13 health maintenance organization. In these circumstances, 14 the contractual requirements for non-preferred provider 15 reimbursements shall apply unless Section 356z.3a of the 16 Illinois Insurance Code requires otherwise. In no event 17 shall a beneficiary who receives care at a participating 18 health care facility be required to search for 19 participating providers under the circumstances described 20 in subsection (b) or (b-5) of Section 356z.3a of the 21 Illinois Insurance Code except under the circumstances 22 described in paragraph (2) of subsection (b-5). 23 (7) A provision that the beneficiary shall receive 24 emergency care coverage such that payment for this 25 coverage is not dependent upon whether the emergency 26 services are performed by a preferred or non-preferred HB3800 Engrossed - 82 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 83 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 83 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 83 - LRB104 09780 BAB 19846 b 1 provider and the coverage shall be at the same benefit 2 level as if the service or treatment had been rendered by a 3 preferred provider. For purposes of this paragraph (7), 4 "the same benefit level" means that the beneficiary is 5 provided the covered service at no greater cost to the 6 beneficiary than if the service had been provided by a 7 preferred provider. This provision shall be consistent 8 with Section 356z.3a of the Illinois Insurance Code. 9 (8) A limitation that, if the plan provides that the 10 beneficiary will incur a penalty for failing to 11 pre-certify inpatient hospital treatment, the penalty may 12 not exceed $1,000 per occurrence in addition to the plan 13 cost sharing provisions. 14 (c) The network plan shall demonstrate to the Director a 15 minimum ratio of providers to plan beneficiaries as required 16 by the Department. 17 (1) The ratio of physicians or other providers to plan 18 beneficiaries shall be established annually by the 19 Department in consultation with the Department of Public 20 Health based upon the guidance from the federal Centers 21 for Medicare and Medicaid Services. The Department shall 22 not establish ratios for vision or dental providers who 23 provide services under dental-specific or vision-specific 24 benefits, except to the extent provided under federal law 25 for stand-alone dental plans. The Department shall 26 consider establishing ratios for the following physicians HB3800 Engrossed - 83 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 84 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 84 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 84 - LRB104 09780 BAB 19846 b 1 or other providers: 2 (A) Primary Care; 3 (B) Pediatrics; 4 (C) Cardiology; 5 (D) Gastroenterology; 6 (E) General Surgery; 7 (F) Neurology; 8 (G) OB/GYN; 9 (H) Oncology/Radiation; 10 (I) Ophthalmology; 11 (J) Urology; 12 (K) Behavioral Health; 13 (L) Allergy/Immunology; 14 (M) Chiropractic; 15 (N) Dermatology; 16 (O) Endocrinology; 17 (P) Ears, Nose, and Throat (ENT)/Otolaryngology; 18 (Q) Infectious Disease; 19 (R) Nephrology; 20 (S) Neurosurgery; 21 (T) Orthopedic Surgery; 22 (U) Physiatry/Rehabilitative; 23 (V) Plastic Surgery; 24 (W) Pulmonary; 25 (X) Rheumatology; 26 (Y) Anesthesiology; HB3800 Engrossed - 84 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 85 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 85 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 85 - LRB104 09780 BAB 19846 b 1 (Z) Pain Medicine; 2 (AA) Pediatric Specialty Services; 3 (BB) Outpatient Dialysis; and 4 (CC) HIV. 5 (2) The Director shall establish a process for the 6 review of the adequacy of these standards, along with an 7 assessment of additional specialties to be included in the 8 list under this subsection (c). 9 (3) If the federal Centers for Medicare and Medicaid 10 Services establishes minimum provider ratios for 11 stand-alone dental plans in the type of exchange in use in 12 this State for a given plan year, the Department shall 13 enforce those standards for stand-alone dental plans for 14 that plan year. 15 (d) The network plan shall demonstrate to the Director 16 maximum travel and distance standards for plan beneficiaries, 17 which shall be established annually by the Department in 18 consultation with the Department of Public Health based upon 19 the guidance from the federal Centers for Medicare and 20 Medicaid Services. These standards shall consist of the 21 maximum minutes or miles to be traveled by a plan beneficiary 22 for each county type, such as large counties, metro counties, 23 or rural counties as defined by Department rule. 24 The maximum travel time and distance standards must 25 include standards for each physician and other provider 26 category listed for which ratios have been established. HB3800 Engrossed - 85 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 86 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 86 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 86 - LRB104 09780 BAB 19846 b 1 The Director shall establish a process for the review of 2 the adequacy of these standards along with an assessment of 3 additional specialties to be included in the list under this 4 subsection (d). 5 If the federal Centers for Medicare and Medicaid Services 6 establishes appointment wait-time standards for qualified 7 health plans, including stand-alone dental plans, in the type 8 of exchange in use in this State for a given plan year, the 9 Department shall enforce those standards for the same types of 10 qualified health plans for that plan year. If the federal 11 Centers for Medicare and Medicaid Services establishes time 12 and distance standards for stand-alone dental plans in the 13 type of exchange in use in this State for a given plan year, 14 the Department shall enforce those standards for stand-alone 15 dental plans for that plan year. 16 (d-5)(1) Every issuer insurer shall ensure that 17 beneficiaries have timely and proximate access to treatment 18 for mental, emotional, nervous, or substance use disorders or 19 conditions in accordance with the provisions of paragraph (4) 20 of subsection (a) of Section 370c of the Illinois Insurance 21 Code. Issuers Insurers shall use a comparable process, 22 strategy, evidentiary standard, and other factors in the 23 development and application of the network adequacy standards 24 for timely and proximate access to treatment for mental, 25 emotional, nervous, or substance use disorders or conditions 26 and those for the access to treatment for medical and surgical HB3800 Engrossed - 86 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 87 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 87 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 87 - LRB104 09780 BAB 19846 b 1 conditions. As such, the network adequacy standards for timely 2 and proximate access shall equally be applied to treatment 3 facilities and providers for mental, emotional, nervous, or 4 substance use disorders or conditions and specialists 5 providing medical or surgical benefits pursuant to the parity 6 requirements of Section 370c.1 of the Illinois Insurance Code 7 and the federal Paul Wellstone and Pete Domenici Mental Health 8 Parity and Addiction Equity Act of 2008. Notwithstanding the 9 foregoing, the network adequacy standards for timely and 10 proximate access to treatment for mental, emotional, nervous, 11 or substance use disorders or conditions shall, at a minimum, 12 satisfy the following requirements: 13 (A) For beneficiaries residing in the metropolitan 14 counties of Cook, DuPage, Kane, Lake, McHenry, and Will, 15 network adequacy standards for timely and proximate access 16 to treatment for mental, emotional, nervous, or substance 17 use disorders or conditions means a beneficiary shall not 18 have to travel longer than 30 minutes or 30 miles from the 19 beneficiary's residence to receive outpatient treatment 20 for mental, emotional, nervous, or substance use disorders 21 or conditions. Beneficiaries shall not be required to wait 22 longer than 10 business days between requesting an initial 23 appointment and being seen by the facility or provider of 24 mental, emotional, nervous, or substance use disorders or 25 conditions for outpatient treatment or to wait longer than 26 20 business days between requesting a repeat or follow-up HB3800 Engrossed - 87 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 88 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 88 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 88 - LRB104 09780 BAB 19846 b 1 appointment and being seen by the facility or provider of 2 mental, emotional, nervous, or substance use disorders or 3 conditions for outpatient treatment; however, subject to 4 the protections of paragraph (3) of this subsection, a 5 network plan shall not be held responsible if the 6 beneficiary or provider voluntarily chooses to schedule an 7 appointment outside of these required time frames. 8 (B) For beneficiaries residing in Illinois counties 9 other than those counties listed in subparagraph (A) of 10 this paragraph, network adequacy standards for timely and 11 proximate access to treatment for mental, emotional, 12 nervous, or substance use disorders or conditions means a 13 beneficiary shall not have to travel longer than 60 14 minutes or 60 miles from the beneficiary's residence to 15 receive outpatient treatment for mental, emotional, 16 nervous, or substance use disorders or conditions. 17 Beneficiaries shall not be required to wait longer than 10 18 business days between requesting an initial appointment 19 and being seen by the facility or provider of mental, 20 emotional, nervous, or substance use disorders or 21 conditions for outpatient treatment or to wait longer than 22 20 business days between requesting a repeat or follow-up 23 appointment and being seen by the facility or provider of 24 mental, emotional, nervous, or substance use disorders or 25 conditions for outpatient treatment; however, subject to 26 the protections of paragraph (3) of this subsection, a HB3800 Engrossed - 88 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 89 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 89 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 89 - LRB104 09780 BAB 19846 b 1 network plan shall not be held responsible if the 2 beneficiary or provider voluntarily chooses to schedule an 3 appointment outside of these required time frames. 4 (2) For beneficiaries residing in all Illinois counties, 5 network adequacy standards for timely and proximate access to 6 treatment for mental, emotional, nervous, or substance use 7 disorders or conditions means a beneficiary shall not have to 8 travel longer than 60 minutes or 60 miles from the 9 beneficiary's residence to receive inpatient or residential 10 treatment for mental, emotional, nervous, or substance use 11 disorders or conditions. 12 (3) If there is no in-network facility or provider 13 available for a beneficiary to receive timely and proximate 14 access to treatment for mental, emotional, nervous, or 15 substance use disorders or conditions in accordance with the 16 network adequacy standards outlined in this subsection, the 17 issuer insurer shall provide necessary exceptions to its 18 network to ensure admission and treatment with a provider or 19 at a treatment facility in accordance with the network 20 adequacy standards in this subsection. 21 (4) If the federal Centers for Medicare and Medicaid 22 Services establishes a more stringent standard in any county 23 than specified in paragraph (1) or (2) of this subsection 24 (d-5) for qualified health plans in the type of exchange in use 25 in this State for a given plan year, the federal standard shall 26 apply in lieu of the standard in paragraph (1) or (2) of this HB3800 Engrossed - 89 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 90 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 90 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 90 - LRB104 09780 BAB 19846 b 1 subsection (d-5) for qualified health plans for that plan 2 year. 3 (e) Except for network plans solely offered as a group 4 health plan, these ratio and time and distance standards apply 5 to the lowest cost-sharing tier of any tiered network. 6 (f) The network plan may consider use of other health care 7 service delivery options, such as telemedicine or telehealth, 8 mobile clinics, and centers of excellence, or other ways of 9 delivering care to partially meet the requirements set under 10 this Section. 11 (g) Except for the requirements set forth in subsection 12 (d-5), issuers insurers who are not able to comply with the 13 provider ratios, time and distance standards, and appointment 14 wait-time standards established under this Act or federal law 15 may request an exception to these requirements from the 16 Department. The Department may grant an exception in the 17 following circumstances: 18 (1) if no providers or facilities meet the specific 19 time and distance standard in a specific service area and 20 the issuer insurer (i) discloses information on the 21 distance and travel time points that beneficiaries would 22 have to travel beyond the required criterion to reach the 23 next closest contracted provider outside of the service 24 area and (ii) provides contact information, including 25 names, addresses, and phone numbers for the next closest 26 contracted provider or facility; HB3800 Engrossed - 90 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 91 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 91 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 91 - LRB104 09780 BAB 19846 b 1 (2) if patterns of care in the service area do not 2 support the need for the requested number of provider or 3 facility type and the issuer insurer provides data on 4 local patterns of care, such as claims data, referral 5 patterns, or local provider interviews, indicating where 6 the beneficiaries currently seek this type of care or 7 where the physicians currently refer beneficiaries, or 8 both; or 9 (3) other circumstances deemed appropriate by the 10 Department consistent with the requirements of this Act. 11 (h) Issuers Insurers are required to report to the 12 Director any material change to an approved network plan 13 within 15 days after the change occurs and any change that 14 would result in failure to meet the requirements of this Act. 15 Upon notice from the insurer, the Director shall reevaluate 16 the network plan's compliance with the network adequacy and 17 transparency standards of this Act. 18 (Source: P.A. 102-144, eff. 1-1-22; 102-901, eff. 7-1-22; 19 102-1117, eff. 1-13-23; 103-777, eff. 1-1-25.) 20 (Text of Section from P.A. 103-906) 21 Sec. 10. Network adequacy. 22 (a) An issuer insurer providing a network plan shall file 23 a description of all of the following with the Director: 24 (1) The written policies and procedures for adding 25 providers to meet patient needs based on increases in the HB3800 Engrossed - 91 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 92 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 92 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 92 - LRB104 09780 BAB 19846 b 1 number of beneficiaries, changes in the 2 patient-to-provider ratio, changes in medical and health 3 care capabilities, and increased demand for services. 4 (2) The written policies and procedures for making 5 referrals within and outside the network. 6 (3) The written policies and procedures on how the 7 network plan will provide 24-hour, 7-day per week access 8 to network-affiliated primary care, emergency services, 9 and women's principal health care providers. 10 An issuer insurer shall not prohibit a preferred provider 11 from discussing any specific or all treatment options with 12 beneficiaries irrespective of the issuer's insurer's position 13 on those treatment options or from advocating on behalf of 14 beneficiaries within the utilization review, grievance, or 15 appeals processes established by the issuer insurer in 16 accordance with any rights or remedies available under 17 applicable State or federal law. 18 (b) Issuers Insurers must file for review a description of 19 the services to be offered through a network plan. The 20 description shall include all of the following: 21 (1) A geographic map of the area proposed to be served 22 by the plan by county service area and zip code, including 23 marked locations for preferred providers. 24 (2) As deemed necessary by the Department, the names, 25 addresses, phone numbers, and specialties of the providers 26 who have entered into preferred provider agreements under HB3800 Engrossed - 92 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 93 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 93 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 93 - LRB104 09780 BAB 19846 b 1 the network plan. 2 (3) The number of beneficiaries anticipated to be 3 covered by the network plan. 4 (4) An Internet website and toll-free telephone number 5 for beneficiaries and prospective beneficiaries to access 6 current and accurate lists of preferred providers, 7 additional information about the plan, as well as any 8 other information required by Department rule. 9 (5) A description of how health care services to be 10 rendered under the network plan are reasonably accessible 11 and available to beneficiaries. The description shall 12 address all of the following: 13 (A) the type of health care services to be 14 provided by the network plan; 15 (B) the ratio of physicians and other providers to 16 beneficiaries, by specialty and including primary care 17 physicians and facility-based physicians when 18 applicable under the contract, necessary to meet the 19 health care needs and service demands of the currently 20 enrolled population; 21 (C) the travel and distance standards for plan 22 beneficiaries in county service areas; and 23 (D) a description of how the use of telemedicine, 24 telehealth, or mobile care services may be used to 25 partially meet the network adequacy standards, if 26 applicable. HB3800 Engrossed - 93 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 94 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 94 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 94 - LRB104 09780 BAB 19846 b 1 (6) A provision ensuring that whenever a beneficiary 2 has made a good faith effort, as evidenced by accessing 3 the provider directory, calling the network plan, and 4 calling the provider, to utilize preferred providers for a 5 covered service and it is determined the issuer insurer 6 does not have the appropriate preferred providers due to 7 insufficient number, type, unreasonable travel distance or 8 delay, or preferred providers refusing to provide a 9 covered service because it is contrary to the conscience 10 of the preferred providers, as protected by the Health 11 Care Right of Conscience Act, the issuer insurer shall 12 ensure, directly or indirectly, by terms contained in the 13 payer contract, that the beneficiary will be provided the 14 covered service at no greater cost to the beneficiary than 15 if the service had been provided by a preferred provider. 16 This paragraph (6) does not apply to: (A) a beneficiary 17 who willfully chooses to access a non-preferred provider 18 for health care services available through the panel of 19 preferred providers, or (B) a beneficiary enrolled in a 20 health maintenance organization. In these circumstances, 21 the contractual requirements for non-preferred provider 22 reimbursements shall apply unless Section 356z.3a of the 23 Illinois Insurance Code requires otherwise. In no event 24 shall a beneficiary who receives care at a participating 25 health care facility be required to search for 26 participating providers under the circumstances described HB3800 Engrossed - 94 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 95 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 95 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 95 - LRB104 09780 BAB 19846 b 1 in subsection (b) or (b-5) of Section 356z.3a of the 2 Illinois Insurance Code except under the circumstances 3 described in paragraph (2) of subsection (b-5). 4 (7) A provision that the beneficiary shall receive 5 emergency care coverage such that payment for this 6 coverage is not dependent upon whether the emergency 7 services are performed by a preferred or non-preferred 8 provider and the coverage shall be at the same benefit 9 level as if the service or treatment had been rendered by a 10 preferred provider. For purposes of this paragraph (7), 11 "the same benefit level" means that the beneficiary is 12 provided the covered service at no greater cost to the 13 beneficiary than if the service had been provided by a 14 preferred provider. This provision shall be consistent 15 with Section 356z.3a of the Illinois Insurance Code. 16 (8) A limitation that, if the plan provides that the 17 beneficiary will incur a penalty for failing to 18 pre-certify inpatient hospital treatment, the penalty may 19 not exceed $1,000 per occurrence in addition to the plan 20 cost sharing provisions. 21 (c) The network plan shall demonstrate to the Director a 22 minimum ratio of providers to plan beneficiaries as required 23 by the Department. 24 (1) The ratio of physicians or other providers to plan 25 beneficiaries shall be established annually by the 26 Department in consultation with the Department of Public HB3800 Engrossed - 95 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 96 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 96 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 96 - LRB104 09780 BAB 19846 b 1 Health based upon the guidance from the federal Centers 2 for Medicare and Medicaid Services. The Department shall 3 not establish ratios for vision or dental providers who 4 provide services under dental-specific or vision-specific 5 benefits. The Department shall consider establishing 6 ratios for the following physicians or other providers: 7 (A) Primary Care; 8 (B) Pediatrics; 9 (C) Cardiology; 10 (D) Gastroenterology; 11 (E) General Surgery; 12 (F) Neurology; 13 (G) OB/GYN; 14 (H) Oncology/Radiation; 15 (I) Ophthalmology; 16 (J) Urology; 17 (K) Behavioral Health; 18 (L) Allergy/Immunology; 19 (M) Chiropractic; 20 (N) Dermatology; 21 (O) Endocrinology; 22 (P) Ears, Nose, and Throat (ENT)/Otolaryngology; 23 (Q) Infectious Disease; 24 (R) Nephrology; 25 (S) Neurosurgery; 26 (T) Orthopedic Surgery; HB3800 Engrossed - 96 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 97 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 97 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 97 - LRB104 09780 BAB 19846 b 1 (U) Physiatry/Rehabilitative; 2 (V) Plastic Surgery; 3 (W) Pulmonary; 4 (X) Rheumatology; 5 (Y) Anesthesiology; 6 (Z) Pain Medicine; 7 (AA) Pediatric Specialty Services; 8 (BB) Outpatient Dialysis; and 9 (CC) HIV. 10 (1.5) Beginning January 1, 2026, every issuer insurer 11 shall demonstrate to the Director that each in-network 12 hospital has at least one radiologist, pathologist, 13 anesthesiologist, and emergency room physician as a 14 preferred provider in a network plan. The Department may, 15 by rule, require additional types of hospital-based 16 medical specialists to be included as preferred providers 17 in each in-network hospital in a network plan. 18 (2) The Director shall establish a process for the 19 review of the adequacy of these standards, along with an 20 assessment of additional specialties to be included in the 21 list under this subsection (c). 22 (d) The network plan shall demonstrate to the Director 23 maximum travel and distance standards for plan beneficiaries, 24 which shall be established annually by the Department in 25 consultation with the Department of Public Health based upon 26 the guidance from the federal Centers for Medicare and HB3800 Engrossed - 97 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 98 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 98 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 98 - LRB104 09780 BAB 19846 b 1 Medicaid Services. These standards shall consist of the 2 maximum minutes or miles to be traveled by a plan beneficiary 3 for each county type, such as large counties, metro counties, 4 or rural counties as defined by Department rule. 5 The maximum travel time and distance standards must 6 include standards for each physician and other provider 7 category listed for which ratios have been established. 8 The Director shall establish a process for the review of 9 the adequacy of these standards along with an assessment of 10 additional specialties to be included in the list under this 11 subsection (d). 12 (d-5)(1) Every issuer insurer shall ensure that 13 beneficiaries have timely and proximate access to treatment 14 for mental, emotional, nervous, or substance use disorders or 15 conditions in accordance with the provisions of paragraph (4) 16 of subsection (a) of Section 370c of the Illinois Insurance 17 Code. Issuers Insurers shall use a comparable process, 18 strategy, evidentiary standard, and other factors in the 19 development and application of the network adequacy standards 20 for timely and proximate access to treatment for mental, 21 emotional, nervous, or substance use disorders or conditions 22 and those for the access to treatment for medical and surgical 23 conditions. As such, the network adequacy standards for timely 24 and proximate access shall equally be applied to treatment 25 facilities and providers for mental, emotional, nervous, or 26 substance use disorders or conditions and specialists HB3800 Engrossed - 98 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 99 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 99 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 99 - LRB104 09780 BAB 19846 b 1 providing medical or surgical benefits pursuant to the parity 2 requirements of Section 370c.1 of the Illinois Insurance Code 3 and the federal Paul Wellstone and Pete Domenici Mental Health 4 Parity and Addiction Equity Act of 2008. Notwithstanding the 5 foregoing, the network adequacy standards for timely and 6 proximate access to treatment for mental, emotional, nervous, 7 or substance use disorders or conditions shall, at a minimum, 8 satisfy the following requirements: 9 (A) For beneficiaries residing in the metropolitan 10 counties of Cook, DuPage, Kane, Lake, McHenry, and Will, 11 network adequacy standards for timely and proximate access 12 to treatment for mental, emotional, nervous, or substance 13 use disorders or conditions means a beneficiary shall not 14 have to travel longer than 30 minutes or 30 miles from the 15 beneficiary's residence to receive outpatient treatment 16 for mental, emotional, nervous, or substance use disorders 17 or conditions. Beneficiaries shall not be required to wait 18 longer than 10 business days between requesting an initial 19 appointment and being seen by the facility or provider of 20 mental, emotional, nervous, or substance use disorders or 21 conditions for outpatient treatment or to wait longer than 22 20 business days between requesting a repeat or follow-up 23 appointment and being seen by the facility or provider of 24 mental, emotional, nervous, or substance use disorders or 25 conditions for outpatient treatment; however, subject to 26 the protections of paragraph (3) of this subsection, a HB3800 Engrossed - 99 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 100 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 100 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 100 - LRB104 09780 BAB 19846 b 1 network plan shall not be held responsible if the 2 beneficiary or provider voluntarily chooses to schedule an 3 appointment outside of these required time frames. 4 (B) For beneficiaries residing in Illinois counties 5 other than those counties listed in subparagraph (A) of 6 this paragraph, network adequacy standards for timely and 7 proximate access to treatment for mental, emotional, 8 nervous, or substance use disorders or conditions means a 9 beneficiary shall not have to travel longer than 60 10 minutes or 60 miles from the beneficiary's residence to 11 receive outpatient treatment for mental, emotional, 12 nervous, or substance use disorders or conditions. 13 Beneficiaries shall not be required to wait longer than 10 14 business days between requesting an initial appointment 15 and being seen by the facility or provider of mental, 16 emotional, nervous, or substance use disorders or 17 conditions for outpatient treatment or to wait longer than 18 20 business days between requesting a repeat or follow-up 19 appointment and being seen by the facility or provider of 20 mental, emotional, nervous, or substance use disorders or 21 conditions for outpatient treatment; however, subject to 22 the protections of paragraph (3) of this subsection, a 23 network plan shall not be held responsible if the 24 beneficiary or provider voluntarily chooses to schedule an 25 appointment outside of these required time frames. 26 (2) For beneficiaries residing in all Illinois counties, HB3800 Engrossed - 100 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 101 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 101 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 101 - LRB104 09780 BAB 19846 b 1 network adequacy standards for timely and proximate access to 2 treatment for mental, emotional, nervous, or substance use 3 disorders or conditions means a beneficiary shall not have to 4 travel longer than 60 minutes or 60 miles from the 5 beneficiary's residence to receive inpatient or residential 6 treatment for mental, emotional, nervous, or substance use 7 disorders or conditions. 8 (3) If there is no in-network facility or provider 9 available for a beneficiary to receive timely and proximate 10 access to treatment for mental, emotional, nervous, or 11 substance use disorders or conditions in accordance with the 12 network adequacy standards outlined in this subsection, the 13 issuer insurer shall provide necessary exceptions to its 14 network to ensure admission and treatment with a provider or 15 at a treatment facility in accordance with the network 16 adequacy standards in this subsection. 17 (e) Except for network plans solely offered as a group 18 health plan, these ratio and time and distance standards apply 19 to the lowest cost-sharing tier of any tiered network. 20 (f) The network plan may consider use of other health care 21 service delivery options, such as telemedicine or telehealth, 22 mobile clinics, and centers of excellence, or other ways of 23 delivering care to partially meet the requirements set under 24 this Section. 25 (g) Except for the requirements set forth in subsection 26 (d-5), issuers insurers who are not able to comply with the HB3800 Engrossed - 101 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 102 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 102 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 102 - LRB104 09780 BAB 19846 b 1 provider ratios, and time and distance standards, and 2 appointment wait-time standards established under this Act or 3 federal law by the Department may request an exception to 4 these requirements from the Department. The Department may 5 grant an exception in the following circumstances: 6 (1) if no providers or facilities meet the specific 7 time and distance standard in a specific service area and 8 the issuer insurer (i) discloses information on the 9 distance and travel time points that beneficiaries would 10 have to travel beyond the required criterion to reach the 11 next closest contracted provider outside of the service 12 area and (ii) provides contact information, including 13 names, addresses, and phone numbers for the next closest 14 contracted provider or facility; 15 (2) if patterns of care in the service area do not 16 support the need for the requested number of provider or 17 facility type and the issuer insurer provides data on 18 local patterns of care, such as claims data, referral 19 patterns, or local provider interviews, indicating where 20 the beneficiaries currently seek this type of care or 21 where the physicians currently refer beneficiaries, or 22 both; or 23 (3) other circumstances deemed appropriate by the 24 Department consistent with the requirements of this Act. 25 (h) Issuers Insurers are required to report to the 26 Director any material change to an approved network plan HB3800 Engrossed - 102 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 103 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 103 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 103 - LRB104 09780 BAB 19846 b 1 within 15 days after the change occurs and any change that 2 would result in failure to meet the requirements of this Act. 3 Upon notice from the issuer insurer, the Director shall 4 reevaluate the network plan's compliance with the network 5 adequacy and transparency standards of this Act. 6 (Source: P.A. 102-144, eff. 1-1-22; 102-901, eff. 7-1-22; 7 102-1117, eff. 1-13-23; 103-906, eff. 1-1-25.) 8 (215 ILCS 124/25) 9 (Text of Section from P.A. 103-605) 10 Sec. 25. Network transparency. 11 (a) A network plan shall post electronically an 12 up-to-date, accurate, and complete provider directory for each 13 of its network plans, with the information and search 14 functions, as described in this Section. 15 (1) In making the directory available electronically, 16 the network plans shall ensure that the general public is 17 able to view all of the current providers for a plan 18 through a clearly identifiable link or tab and without 19 creating or accessing an account or entering a policy or 20 contract number. 21 (2) The network plan shall update the online provider 22 directory at least monthly. Providers shall notify the 23 network plan electronically or in writing of any changes 24 to their information as listed in the provider directory, 25 including the information required in subparagraph (K) of HB3800 Engrossed - 103 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 104 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 104 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 104 - LRB104 09780 BAB 19846 b 1 paragraph (1) of subsection (b). The network plan shall 2 update its online provider directory in a manner 3 consistent with the information provided by the provider 4 within 10 business days after being notified of the change 5 by the provider. Nothing in this paragraph (2) shall void 6 any contractual relationship between the provider and the 7 plan. 8 (3) The network plan shall audit periodically at least 9 25% of its provider directories for accuracy, make any 10 corrections necessary, and retain documentation of the 11 audit. The network plan shall submit the audit to the 12 Director upon request. As part of these audits, the 13 network plan shall contact any provider in its network 14 that has not submitted a claim to the plan or otherwise 15 communicated his or her intent to continue participation 16 in the plan's network. 17 (4) A network plan shall provide a printed copy of a 18 current provider directory or a printed copy of the 19 requested directory information upon request of a 20 beneficiary or a prospective beneficiary. Printed copies 21 must be updated quarterly and an errata that reflects 22 changes in the provider network must be updated quarterly. 23 (5) For each network plan, a network plan shall 24 include, in plain language in both the electronic and 25 print directory, the following general information: 26 (A) in plain language, a description of the HB3800 Engrossed - 104 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 105 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 105 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 105 - LRB104 09780 BAB 19846 b 1 criteria the plan has used to build its provider 2 network; 3 (B) if applicable, in plain language, a 4 description of the criteria the issuer insurer or 5 network plan has used to create tiered networks; 6 (C) if applicable, in plain language, how the 7 network plan designates the different provider tiers 8 or levels in the network and identifies for each 9 specific provider, hospital, or other type of facility 10 in the network which tier each is placed, for example, 11 by name, symbols, or grouping, in order for a 12 beneficiary-covered person or a prospective 13 beneficiary-covered person to be able to identify the 14 provider tier; and 15 (D) if applicable, a notation that authorization 16 or referral may be required to access some providers. 17 (6) A network plan shall make it clear for both its 18 electronic and print directories what provider directory 19 applies to which network plan, such as including the 20 specific name of the network plan as marketed and issued 21 in this State. The network plan shall include in both its 22 electronic and print directories a customer service email 23 address and telephone number or electronic link that 24 beneficiaries or the general public may use to notify the 25 network plan of inaccurate provider directory information 26 and contact information for the Department's Office of HB3800 Engrossed - 105 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 106 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 106 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 106 - LRB104 09780 BAB 19846 b 1 Consumer Health Insurance. 2 (7) A provider directory, whether in electronic or 3 print format, shall accommodate the communication needs of 4 individuals with disabilities, and include a link to or 5 information regarding available assistance for persons 6 with limited English proficiency. 7 (b) For each network plan, a network plan shall make 8 available through an electronic provider directory the 9 following information in a searchable format: 10 (1) for health care professionals: 11 (A) name; 12 (B) gender; 13 (C) participating office locations; 14 (D) specialty, if applicable; 15 (E) medical group affiliations, if applicable; 16 (F) facility affiliations, if applicable; 17 (G) participating facility affiliations, if 18 applicable; 19 (H) languages spoken other than English, if 20 applicable; 21 (I) whether accepting new patients; 22 (J) board certifications, if applicable; and 23 (K) use of telehealth or telemedicine, including, 24 but not limited to: 25 (i) whether the provider offers the use of 26 telehealth or telemedicine to deliver services to HB3800 Engrossed - 106 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 107 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 107 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 107 - LRB104 09780 BAB 19846 b 1 patients for whom it would be clinically 2 appropriate; 3 (ii) what modalities are used and what types 4 of services may be provided via telehealth or 5 telemedicine; and 6 (iii) whether the provider has the ability and 7 willingness to include in a telehealth or 8 telemedicine encounter a family caregiver who is 9 in a separate location than the patient if the 10 patient wishes and provides his or her consent; 11 (2) for hospitals: 12 (A) hospital name; 13 (B) hospital type (such as acute, rehabilitation, 14 children's, or cancer); 15 (C) participating hospital location; and 16 (D) hospital accreditation status; and 17 (3) for facilities, other than hospitals, by type: 18 (A) facility name; 19 (B) facility type; 20 (C) types of services performed; and 21 (D) participating facility location or locations. 22 (c) For the electronic provider directories, for each 23 network plan, a network plan shall make available all of the 24 following information in addition to the searchable 25 information required in this Section: 26 (1) for health care professionals: HB3800 Engrossed - 107 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 108 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 108 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 108 - LRB104 09780 BAB 19846 b 1 (A) contact information; and 2 (B) languages spoken other than English by 3 clinical staff, if applicable; 4 (2) for hospitals, telephone number; and 5 (3) for facilities other than hospitals, telephone 6 number. 7 (d) The issuer insurer or network plan shall make 8 available in print, upon request, the following provider 9 directory information for the applicable network plan: 10 (1) for health care professionals: 11 (A) name; 12 (B) contact information; 13 (C) participating office location or locations; 14 (D) specialty, if applicable; 15 (E) languages spoken other than English, if 16 applicable; 17 (F) whether accepting new patients; and 18 (G) use of telehealth or telemedicine, including, 19 but not limited to: 20 (i) whether the provider offers the use of 21 telehealth or telemedicine to deliver services to 22 patients for whom it would be clinically 23 appropriate; 24 (ii) what modalities are used and what types 25 of services may be provided via telehealth or 26 telemedicine; and HB3800 Engrossed - 108 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 109 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 109 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 109 - LRB104 09780 BAB 19846 b 1 (iii) whether the provider has the ability and 2 willingness to include in a telehealth or 3 telemedicine encounter a family caregiver who is 4 in a separate location than the patient if the 5 patient wishes and provides his or her consent; 6 (2) for hospitals: 7 (A) hospital name; 8 (B) hospital type (such as acute, rehabilitation, 9 children's, or cancer); and 10 (C) participating hospital location and telephone 11 number; and 12 (3) for facilities, other than hospitals, by type: 13 (A) facility name; 14 (B) facility type; 15 (C) types of services performed; and 16 (D) participating facility location or locations 17 and telephone numbers. 18 (e) The network plan shall include a disclosure in the 19 print format provider directory that the information included 20 in the directory is accurate as of the date of printing and 21 that beneficiaries or prospective beneficiaries should consult 22 the issuer's insurer's electronic provider directory on its 23 website and contact the provider. The network plan shall also 24 include a telephone number in the print format provider 25 directory for a customer service representative where the 26 beneficiary can obtain current provider directory information. HB3800 Engrossed - 109 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 110 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 110 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 110 - LRB104 09780 BAB 19846 b 1 (f) The Director may conduct periodic audits of the 2 accuracy of provider directories. A network plan shall not be 3 subject to any fines or penalties for information required in 4 this Section that a provider submits that is inaccurate or 5 incomplete. 6 (Source: P.A. 102-92, eff. 7-9-21; 103-605, eff. 7-1-24.) 7 (Text of Section from P.A. 103-650) 8 Sec. 25. Network transparency. 9 (a) A network plan shall post electronically an 10 up-to-date, accurate, and complete provider directory for each 11 of its network plans, with the information and search 12 functions, as described in this Section. 13 (1) In making the directory available electronically, 14 the network plans shall ensure that the general public is 15 able to view all of the current providers for a plan 16 through a clearly identifiable link or tab and without 17 creating or accessing an account or entering a policy or 18 contract number. 19 (2) An issuer's failure to update a network plan's 20 directory shall subject the issuer to a civil penalty of 21 $5,000 per month. Providers shall notify the network plan 22 electronically or in writing within 10 business days of 23 any changes to their information as listed in the provider 24 directory, including the information required in 25 subsections (b), (c), and (d). With regard to subparagraph HB3800 Engrossed - 110 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 111 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 111 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 111 - LRB104 09780 BAB 19846 b 1 (I) of paragraph (1) of subsection (b), the provider must 2 give notice to the issuer within 20 business days of 3 deciding to cease accepting new patients covered by the 4 plan if the new patient limitation is expected to last 40 5 business days or longer. The network plan shall update its 6 online provider directory in a manner consistent with the 7 information provided by the provider within 2 business 8 days after being notified of the change by the provider. 9 Nothing in this paragraph (2) shall void any contractual 10 relationship between the provider and the plan. 11 (3) At least once every 90 days, the issuer shall 12 self-audit each network plan's provider directories for 13 accuracy, make any corrections necessary, and retain 14 documentation of the audit. The issuer shall submit the 15 self-audit and a summary to the Department, and the 16 Department shall make the summary of each self-audit 17 publicly available. The Department shall specify the 18 requirements of the summary, which shall be statistical in 19 nature except for a high-level narrative evaluating the 20 impact of internal and external factors on the accuracy of 21 the directory and the timeliness of updates. As part of 22 these self-audits, the network plan shall contact any 23 provider in its network that has not submitted a claim to 24 the plan or otherwise communicated his or her intent to 25 continue participation in the plan's network. The 26 self-audits shall comply with 42 U.S.C. 300gg-115(a)(2), HB3800 Engrossed - 111 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 112 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 112 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 112 - LRB104 09780 BAB 19846 b 1 except that "provider directory information" shall include 2 all information required to be included in a provider 3 directory pursuant to this Act. 4 (4) A network plan shall provide a print copy of a 5 current provider directory or a print copy of the 6 requested directory information upon request of a 7 beneficiary or a prospective beneficiary. Except when an 8 issuer's print copies use the same provider information as 9 the electronic provider directory on each print copy's 10 date of printing, print copies must be updated at least 11 every 90 days and errata that reflects changes in the 12 provider network must be included in each update. 13 (5) For each network plan, a network plan shall 14 include, in plain language in both the electronic and 15 print directory, the following general information: 16 (A) in plain language, a description of the 17 criteria the plan has used to build its provider 18 network; 19 (B) if applicable, in plain language, a 20 description of the criteria the issuer or network plan 21 has used to create tiered networks; 22 (C) if applicable, in plain language, how the 23 network plan designates the different provider tiers 24 or levels in the network and identifies for each 25 specific provider, hospital, or other type of facility 26 in the network which tier each is placed, for example, HB3800 Engrossed - 112 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 113 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 113 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 113 - LRB104 09780 BAB 19846 b 1 by name, symbols, or grouping, in order for a 2 beneficiary-covered person or a prospective 3 beneficiary-covered person to be able to identify the 4 provider tier; 5 (D) if applicable, a notation that authorization 6 or referral may be required to access some providers; 7 (E) a telephone number and email address for a 8 customer service representative to whom directory 9 inaccuracies may be reported; and 10 (F) a detailed description of the process to 11 dispute charges for out-of-network providers, 12 hospitals, or facilities that were incorrectly listed 13 as in-network prior to the provision of care and a 14 telephone number and email address to dispute such 15 charges. 16 (6) A network plan shall make it clear for both its 17 electronic and print directories what provider directory 18 applies to which network plan, such as including the 19 specific name of the network plan as marketed and issued 20 in this State. The network plan shall include in both its 21 electronic and print directories a customer service email 22 address and telephone number or electronic link that 23 beneficiaries or the general public may use to notify the 24 network plan of inaccurate provider directory information 25 and contact information for the Department's Office of 26 Consumer Health Insurance. HB3800 Engrossed - 113 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 114 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 114 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 114 - LRB104 09780 BAB 19846 b 1 (7) A provider directory, whether in electronic or 2 print format, shall accommodate the communication needs of 3 individuals with disabilities, and include a link to or 4 information regarding available assistance for persons 5 with limited English proficiency. 6 (b) For each network plan, a network plan shall make 7 available through an electronic provider directory the 8 following information in a searchable format: 9 (1) for health care professionals: 10 (A) name; 11 (B) gender; 12 (C) participating office locations; 13 (D) patient population served (such as pediatric, 14 adult, elderly, or women) and specialty or 15 subspecialty, if applicable; 16 (E) medical group affiliations, if applicable; 17 (F) facility affiliations, if applicable; 18 (G) participating facility affiliations, if 19 applicable; 20 (H) languages spoken other than English, if 21 applicable; 22 (I) whether accepting new patients; 23 (J) board certifications, if applicable; 24 (K) use of telehealth or telemedicine, including, 25 but not limited to: 26 (i) whether the provider offers the use of HB3800 Engrossed - 114 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 115 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 115 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 115 - LRB104 09780 BAB 19846 b 1 telehealth or telemedicine to deliver services to 2 patients for whom it would be clinically 3 appropriate; 4 (ii) what modalities are used and what types 5 of services may be provided via telehealth or 6 telemedicine; and 7 (iii) whether the provider has the ability and 8 willingness to include in a telehealth or 9 telemedicine encounter a family caregiver who is 10 in a separate location than the patient if the 11 patient wishes and provides his or her consent; 12 (L) whether the health care professional accepts 13 appointment requests from patients; and 14 (M) the anticipated date the provider will leave 15 the network, if applicable, which shall be included no 16 more than 10 days after the issuer confirms that the 17 provider is scheduled to leave the network; 18 (2) for hospitals: 19 (A) hospital name; 20 (B) hospital type (such as acute, rehabilitation, 21 children's, or cancer); 22 (C) participating hospital location; 23 (D) hospital accreditation status; and 24 (E) the anticipated date the hospital will leave 25 the network, if applicable, which shall be included no 26 more than 10 days after the issuer confirms the HB3800 Engrossed - 115 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 116 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 116 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 116 - LRB104 09780 BAB 19846 b 1 hospital is scheduled to leave the network; and 2 (3) for facilities, other than hospitals, by type: 3 (A) facility name; 4 (B) facility type; 5 (C) types of services performed; 6 (D) participating facility location or locations; 7 and 8 (E) the anticipated date the facility will leave 9 the network, if applicable, which shall be included no 10 more than 10 days after the issuer confirms the 11 facility is scheduled to leave the network. 12 (c) For the electronic provider directories, for each 13 network plan, a network plan shall make available all of the 14 following information in addition to the searchable 15 information required in this Section: 16 (1) for health care professionals: 17 (A) contact information, including both a 18 telephone number and digital contact information if 19 the provider has supplied digital contact information; 20 and 21 (B) languages spoken other than English by 22 clinical staff, if applicable; 23 (2) for hospitals, telephone number and digital 24 contact information; and 25 (3) for facilities other than hospitals, telephone 26 number. HB3800 Engrossed - 116 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 117 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 117 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 117 - LRB104 09780 BAB 19846 b 1 (d) The issuer or network plan shall make available in 2 print, upon request, the following provider directory 3 information for the applicable network plan: 4 (1) for health care professionals: 5 (A) name; 6 (B) contact information, including a telephone 7 number and digital contact information if the provider 8 has supplied digital contact information; 9 (C) participating office location or locations; 10 (D) patient population (such as pediatric, adult, 11 elderly, or women) and specialty or subspecialty, if 12 applicable; 13 (E) languages spoken other than English, if 14 applicable; 15 (F) whether accepting new patients; 16 (G) use of telehealth or telemedicine, including, 17 but not limited to: 18 (i) whether the provider offers the use of 19 telehealth or telemedicine to deliver services to 20 patients for whom it would be clinically 21 appropriate; 22 (ii) what modalities are used and what types 23 of services may be provided via telehealth or 24 telemedicine; and 25 (iii) whether the provider has the ability and 26 willingness to include in a telehealth or HB3800 Engrossed - 117 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 118 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 118 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 118 - LRB104 09780 BAB 19846 b 1 telemedicine encounter a family caregiver who is 2 in a separate location than the patient if the 3 patient wishes and provides his or her consent; 4 and 5 (H) whether the health care professional accepts 6 appointment requests from patients. 7 (2) for hospitals: 8 (A) hospital name; 9 (B) hospital type (such as acute, rehabilitation, 10 children's, or cancer); and 11 (C) participating hospital location, telephone 12 number, and digital contact information; and 13 (3) for facilities, other than hospitals, by type: 14 (A) facility name; 15 (B) facility type; 16 (C) patient population (such as pediatric, adult, 17 elderly, or women) served, if applicable, and types of 18 services performed; and 19 (D) participating facility location or locations, 20 telephone numbers, and digital contact information for 21 each location. 22 (e) The network plan shall include a disclosure in the 23 print format provider directory that the information included 24 in the directory is accurate as of the date of printing and 25 that beneficiaries or prospective beneficiaries should consult 26 the issuer's electronic provider directory on its website and HB3800 Engrossed - 118 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 119 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 119 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 119 - LRB104 09780 BAB 19846 b 1 contact the provider. The network plan shall also include a 2 telephone number and email address in the print format 3 provider directory for a customer service representative where 4 the beneficiary can obtain current provider directory 5 information or report provider directory inaccuracies. The 6 printed provider directory shall include a detailed 7 description of the process to dispute charges for 8 out-of-network providers, hospitals, or facilities that were 9 incorrectly listed as in-network prior to the provision of 10 care and a telephone number and email address to dispute those 11 charges. 12 (f) The Director may conduct periodic audits of the 13 accuracy of provider directories. A network plan shall not be 14 subject to any fines or penalties for information required in 15 this Section that a provider submits that is inaccurate or 16 incomplete. 17 (g) To the extent not otherwise provided in this Act, an 18 issuer shall comply with the requirements of 42 U.S.C. 19 300gg-115, except that "provider directory information" shall 20 include all information required to be included in a provider 21 directory pursuant to this Section. 22 (h) If the issuer or the Department identifies a provider 23 incorrectly listed in the provider directory, the issuer shall 24 check each of the issuer's network plan provider directories 25 for the provider within 2 business days to ascertain whether 26 the provider is a preferred provider in that network plan and, HB3800 Engrossed - 119 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 120 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 120 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 120 - LRB104 09780 BAB 19846 b 1 if the provider is incorrectly listed in the provider 2 directory, remove the provider from the provider directory 3 without delay. 4 (i) If the Director determines that an issuer violated 5 this Section, the Director may assess a fine up to $5,000 per 6 violation, except for inaccurate information given by a 7 provider to the issuer. If an issuer, or any entity or person 8 acting on the issuer's behalf, knew or reasonably should have 9 known that a provider was incorrectly included in a provider 10 directory, the Director may assess a fine of up to $25,000 per 11 violation against the issuer. 12 (j) This Section applies to network plans not otherwise 13 exempt under Section 3, including stand-alone dental plans. 14 (Source: P.A. 102-92, eff. 7-9-21; 103-650, eff. 1-1-25.) 15 (Text of Section from P.A. 103-777) 16 Sec. 25. Network transparency. 17 (a) A network plan shall post electronically an 18 up-to-date, accurate, and complete provider directory for each 19 of its network plans, with the information and search 20 functions, as described in this Section. 21 (1) In making the directory available electronically, 22 the network plans shall ensure that the general public is 23 able to view all of the current providers for a plan 24 through a clearly identifiable link or tab and without 25 creating or accessing an account or entering a policy or HB3800 Engrossed - 120 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 121 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 121 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 121 - LRB104 09780 BAB 19846 b 1 contract number. 2 (2) The network plan shall update the online provider 3 directory at least monthly. Providers shall notify the 4 network plan electronically or in writing of any changes 5 to their information as listed in the provider directory, 6 including the information required in subparagraph (K) of 7 paragraph (1) of subsection (b). The network plan shall 8 update its online provider directory in a manner 9 consistent with the information provided by the provider 10 within 10 business days after being notified of the change 11 by the provider. Nothing in this paragraph (2) shall void 12 any contractual relationship between the provider and the 13 plan. 14 (3) The network plan shall audit periodically at least 15 25% of its provider directories for accuracy, make any 16 corrections necessary, and retain documentation of the 17 audit. The network plan shall submit the audit to the 18 Director upon request. As part of these audits, the 19 network plan shall contact any provider in its network 20 that has not submitted a claim to the plan or otherwise 21 communicated his or her intent to continue participation 22 in the plan's network. 23 (4) A network plan shall provide a printed copy of a 24 current provider directory or a printed copy of the 25 requested directory information upon request of a 26 beneficiary or a prospective beneficiary. Printed copies HB3800 Engrossed - 121 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 122 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 122 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 122 - LRB104 09780 BAB 19846 b 1 must be updated quarterly and an errata that reflects 2 changes in the provider network must be updated quarterly. 3 (5) For each network plan, a network plan shall 4 include, in plain language in both the electronic and 5 print directory, the following general information: 6 (A) in plain language, a description of the 7 criteria the plan has used to build its provider 8 network; 9 (B) if applicable, in plain language, a 10 description of the criteria the issuer insurer or 11 network plan has used to create tiered networks; 12 (C) if applicable, in plain language, how the 13 network plan designates the different provider tiers 14 or levels in the network and identifies for each 15 specific provider, hospital, or other type of facility 16 in the network which tier each is placed, for example, 17 by name, symbols, or grouping, in order for a 18 beneficiary-covered person or a prospective 19 beneficiary-covered person to be able to identify the 20 provider tier; and 21 (D) if applicable, a notation that authorization 22 or referral may be required to access some providers. 23 (6) A network plan shall make it clear for both its 24 electronic and print directories what provider directory 25 applies to which network plan, such as including the 26 specific name of the network plan as marketed and issued HB3800 Engrossed - 122 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 123 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 123 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 123 - LRB104 09780 BAB 19846 b 1 in this State. The network plan shall include in both its 2 electronic and print directories a customer service email 3 address and telephone number or electronic link that 4 beneficiaries or the general public may use to notify the 5 network plan of inaccurate provider directory information 6 and contact information for the Department's Office of 7 Consumer Health Insurance. 8 (7) A provider directory, whether in electronic or 9 print format, shall accommodate the communication needs of 10 individuals with disabilities, and include a link to or 11 information regarding available assistance for persons 12 with limited English proficiency. 13 (b) For each network plan, a network plan shall make 14 available through an electronic provider directory the 15 following information in a searchable format: 16 (1) for health care professionals: 17 (A) name; 18 (B) gender; 19 (C) participating office locations; 20 (D) specialty, if applicable; 21 (E) medical group affiliations, if applicable; 22 (F) facility affiliations, if applicable; 23 (G) participating facility affiliations, if 24 applicable; 25 (H) languages spoken other than English, if 26 applicable; HB3800 Engrossed - 123 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 124 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 124 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 124 - LRB104 09780 BAB 19846 b 1 (I) whether accepting new patients; 2 (J) board certifications, if applicable; and 3 (K) use of telehealth or telemedicine, including, 4 but not limited to: 5 (i) whether the provider offers the use of 6 telehealth or telemedicine to deliver services to 7 patients for whom it would be clinically 8 appropriate; 9 (ii) what modalities are used and what types 10 of services may be provided via telehealth or 11 telemedicine; and 12 (iii) whether the provider has the ability and 13 willingness to include in a telehealth or 14 telemedicine encounter a family caregiver who is 15 in a separate location than the patient if the 16 patient wishes and provides his or her consent; 17 (2) for hospitals: 18 (A) hospital name; 19 (B) hospital type (such as acute, rehabilitation, 20 children's, or cancer); 21 (C) participating hospital location; and 22 (D) hospital accreditation status; and 23 (3) for facilities, other than hospitals, by type: 24 (A) facility name; 25 (B) facility type; 26 (C) types of services performed; and HB3800 Engrossed - 124 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 125 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 125 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 125 - LRB104 09780 BAB 19846 b 1 (D) participating facility location or locations. 2 (c) For the electronic provider directories, for each 3 network plan, a network plan shall make available all of the 4 following information in addition to the searchable 5 information required in this Section: 6 (1) for health care professionals: 7 (A) contact information; and 8 (B) languages spoken other than English by 9 clinical staff, if applicable; 10 (2) for hospitals, telephone number; and 11 (3) for facilities other than hospitals, telephone 12 number. 13 (d) The issuer insurer or network plan shall make 14 available in print, upon request, the following provider 15 directory information for the applicable network plan: 16 (1) for health care professionals: 17 (A) name; 18 (B) contact information; 19 (C) participating office location or locations; 20 (D) specialty, if applicable; 21 (E) languages spoken other than English, if 22 applicable; 23 (F) whether accepting new patients; and 24 (G) use of telehealth or telemedicine, including, 25 but not limited to: 26 (i) whether the provider offers the use of HB3800 Engrossed - 125 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 126 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 126 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 126 - LRB104 09780 BAB 19846 b 1 telehealth or telemedicine to deliver services to 2 patients for whom it would be clinically 3 appropriate; 4 (ii) what modalities are used and what types 5 of services may be provided via telehealth or 6 telemedicine; and 7 (iii) whether the provider has the ability and 8 willingness to include in a telehealth or 9 telemedicine encounter a family caregiver who is 10 in a separate location than the patient if the 11 patient wishes and provides his or her consent; 12 (2) for hospitals: 13 (A) hospital name; 14 (B) hospital type (such as acute, rehabilitation, 15 children's, or cancer); and 16 (C) participating hospital location and telephone 17 number; and 18 (3) for facilities, other than hospitals, by type: 19 (A) facility name; 20 (B) facility type; 21 (C) types of services performed; and 22 (D) participating facility location or locations 23 and telephone numbers. 24 (e) The network plan shall include a disclosure in the 25 print format provider directory that the information included 26 in the directory is accurate as of the date of printing and HB3800 Engrossed - 126 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 127 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 127 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 127 - LRB104 09780 BAB 19846 b 1 that beneficiaries or prospective beneficiaries should consult 2 the issuer's insurer's electronic provider directory on its 3 website and contact the provider. The network plan shall also 4 include a telephone number in the print format provider 5 directory for a customer service representative where the 6 beneficiary can obtain current provider directory information. 7 (f) The Director may conduct periodic audits of the 8 accuracy of provider directories. A network plan shall not be 9 subject to any fines or penalties for information required in 10 this Section that a provider submits that is inaccurate or 11 incomplete. 12 (g) This Section applies to network plans that are not 13 otherwise exempt under Section 3, including stand-alone dental 14 plans that are subject to provider directory requirements 15 under federal law. 16 (Source: P.A. 102-92, eff. 7-9-21; 103-777, eff. 1-1-25.) 17 Section 20. The Health Maintenance Organization Act is 18 amended by changing Section 5-3 as follows: 19 (215 ILCS 125/5-3) (from Ch. 111 1/2, par. 1411.2) 20 (Text of Section before amendment by P.A. 103-808) 21 Sec. 5-3. Insurance Code provisions. 22 (a) Health Maintenance Organizations shall be subject to 23 the provisions of Sections 133, 134, 136, 137, 139, 140, 24 141.1, 141.2, 141.3, 143, 143.31, 143c, 147, 148, 149, 151, HB3800 Engrossed - 127 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 128 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 128 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 128 - LRB104 09780 BAB 19846 b 1 152, 153, 154, 154.5, 154.6, 154.7, 154.8, 155.04, 155.22a, 2 155.49, 352c, 355.2, 355.3, 355.6, 355b, 355c, 356f, 356g.5-1, 3 356m, 356q, 356u.10, 356v, 356w, 356x, 356z.2, 356z.3a, 4 356z.4, 356z.4a, 356z.5, 356z.6, 356z.8, 356z.9, 356z.10, 5 356z.11, 356z.12, 356z.13, 356z.14, 356z.15, 356z.17, 356z.18, 6 356z.19, 356z.20, 356z.21, 356z.22, 356z.23, 356z.24, 356z.25, 7 356z.26, 356z.28, 356z.29, 356z.30, 356z.31, 356z.32, 356z.33, 8 356z.34, 356z.35, 356z.36, 356z.37, 356z.38, 356z.39, 356z.40, 9 356z.40a, 356z.41, 356z.44, 356z.45, 356z.46, 356z.47, 10 356z.48, 356z.49, 356z.50, 356z.51, 356z.53, 356z.54, 356z.55, 11 356z.56, 356z.57, 356z.58, 356z.59, 356z.60, 356z.61, 356z.62, 12 356z.63, 356z.64, 356z.65, 356z.66, 356z.67, 356z.68, 356z.69, 13 356z.70, 356z.71, 356z.72, 356z.73, 356z.74, 356z.75, 356z.76, 14 356z.77, 356z.78, 364, 364.01, 364.3, 367.2, 367.2-5, 367i, 15 368a, 368b, 368c, 368d, 368e, 370c, 370c.1, 401, 401.1, 402, 16 403, 403A, 408, 408.2, 409, 412, 444, and 444.1, paragraph (c) 17 of subsection (2) of Section 367, and Articles IIA, VIII 1/2, 18 XII, XII 1/2, XIII, XIII 1/2, XXV, XXVI, and XXXIIB of the 19 Illinois Insurance Code. 20 (b) For purposes of the Illinois Insurance Code, except 21 for Sections 444 and 444.1 and Articles XIII and XIII 1/2, 22 Health Maintenance Organizations in the following categories 23 are deemed to be "domestic companies": 24 (1) a corporation authorized under the Dental Service 25 Plan Act or the Voluntary Health Services Plans Act; 26 (2) a corporation organized under the laws of this HB3800 Engrossed - 128 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 129 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 129 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 129 - LRB104 09780 BAB 19846 b 1 State; or 2 (3) a corporation organized under the laws of another 3 state, 30% or more of the enrollees of which are residents 4 of this State, except a corporation subject to 5 substantially the same requirements in its state of 6 organization as is a "domestic company" under Article VIII 7 1/2 of the Illinois Insurance Code. 8 (c) In considering the merger, consolidation, or other 9 acquisition of control of a Health Maintenance Organization 10 pursuant to Article VIII 1/2 of the Illinois Insurance Code, 11 (1) the Director shall give primary consideration to 12 the continuation of benefits to enrollees and the 13 financial conditions of the acquired Health Maintenance 14 Organization after the merger, consolidation, or other 15 acquisition of control takes effect; 16 (2)(i) the criteria specified in subsection (1)(b) of 17 Section 131.8 of the Illinois Insurance Code shall not 18 apply and (ii) the Director, in making his determination 19 with respect to the merger, consolidation, or other 20 acquisition of control, need not take into account the 21 effect on competition of the merger, consolidation, or 22 other acquisition of control; 23 (3) the Director shall have the power to require the 24 following information: 25 (A) certification by an independent actuary of the 26 adequacy of the reserves of the Health Maintenance HB3800 Engrossed - 129 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 130 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 130 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 130 - LRB104 09780 BAB 19846 b 1 Organization sought to be acquired; 2 (B) pro forma financial statements reflecting the 3 combined balance sheets of the acquiring company and 4 the Health Maintenance Organization sought to be 5 acquired as of the end of the preceding year and as of 6 a date 90 days prior to the acquisition, as well as pro 7 forma financial statements reflecting projected 8 combined operation for a period of 2 years; 9 (C) a pro forma business plan detailing an 10 acquiring party's plans with respect to the operation 11 of the Health Maintenance Organization sought to be 12 acquired for a period of not less than 3 years; and 13 (D) such other information as the Director shall 14 require. 15 (d) The provisions of Article VIII 1/2 of the Illinois 16 Insurance Code and this Section 5-3 shall apply to the sale by 17 any health maintenance organization of greater than 10% of its 18 enrollee population (including, without limitation, the health 19 maintenance organization's right, title, and interest in and 20 to its health care certificates). 21 (e) In considering any management contract or service 22 agreement subject to Section 141.1 of the Illinois Insurance 23 Code, the Director (i) shall, in addition to the criteria 24 specified in Section 141.2 of the Illinois Insurance Code, 25 take into account the effect of the management contract or 26 service agreement on the continuation of benefits to enrollees HB3800 Engrossed - 130 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 131 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 131 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 131 - LRB104 09780 BAB 19846 b 1 and the financial condition of the health maintenance 2 organization to be managed or serviced, and (ii) need not take 3 into account the effect of the management contract or service 4 agreement on competition. 5 (f) Except for small employer groups as defined in the 6 Small Employer Rating, Renewability and Portability Health 7 Insurance Act and except for medicare supplement policies as 8 defined in Section 363 of the Illinois Insurance Code, a 9 Health Maintenance Organization may by contract agree with a 10 group or other enrollment unit to effect refunds or charge 11 additional premiums under the following terms and conditions: 12 (i) the amount of, and other terms and conditions with 13 respect to, the refund or additional premium are set forth 14 in the group or enrollment unit contract agreed in advance 15 of the period for which a refund is to be paid or 16 additional premium is to be charged (which period shall 17 not be less than one year); and 18 (ii) the amount of the refund or additional premium 19 shall not exceed 20% of the Health Maintenance 20 Organization's profitable or unprofitable experience with 21 respect to the group or other enrollment unit for the 22 period (and, for purposes of a refund or additional 23 premium, the profitable or unprofitable experience shall 24 be calculated taking into account a pro rata share of the 25 Health Maintenance Organization's administrative and 26 marketing expenses, but shall not include any refund to be HB3800 Engrossed - 131 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 132 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 132 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 132 - LRB104 09780 BAB 19846 b 1 made or additional premium to be paid pursuant to this 2 subsection (f)). The Health Maintenance Organization and 3 the group or enrollment unit may agree that the profitable 4 or unprofitable experience may be calculated taking into 5 account the refund period and the immediately preceding 2 6 plan years. 7 The Health Maintenance Organization shall include a 8 statement in the evidence of coverage issued to each enrollee 9 describing the possibility of a refund or additional premium, 10 and upon request of any group or enrollment unit, provide to 11 the group or enrollment unit a description of the method used 12 to calculate (1) the Health Maintenance Organization's 13 profitable experience with respect to the group or enrollment 14 unit and the resulting refund to the group or enrollment unit 15 or (2) the Health Maintenance Organization's unprofitable 16 experience with respect to the group or enrollment unit and 17 the resulting additional premium to be paid by the group or 18 enrollment unit. 19 In no event shall the Illinois Health Maintenance 20 Organization Guaranty Association be liable to pay any 21 contractual obligation of an insolvent organization to pay any 22 refund authorized under this Section. 23 (g) Rulemaking authority to implement Public Act 95-1045, 24 if any, is conditioned on the rules being adopted in 25 accordance with all provisions of the Illinois Administrative 26 Procedure Act and all rules and procedures of the Joint HB3800 Engrossed - 132 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 133 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 133 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 133 - LRB104 09780 BAB 19846 b 1 Committee on Administrative Rules; any purported rule not so 2 adopted, for whatever reason, is unauthorized. 3 (Source: P.A. 102-30, eff. 1-1-22; 102-34, eff. 6-25-21; 4 102-203, eff. 1-1-22; 102-306, eff. 1-1-22; 102-443, eff. 5 1-1-22; 102-589, eff. 1-1-22; 102-642, eff. 1-1-22; 102-665, 6 eff. 10-8-21; 102-731, eff. 1-1-23; 102-775, eff. 5-13-22; 7 102-804, eff. 1-1-23; 102-813, eff. 5-13-22; 102-816, eff. 8 1-1-23; 102-860, eff. 1-1-23; 102-901, eff. 7-1-22; 102-1093, 9 eff. 1-1-23; 102-1117, eff. 1-13-23; 103-84, eff. 1-1-24; 10 103-91, eff. 1-1-24; 103-123, eff. 1-1-24; 103-154, eff. 11 6-30-23; 103-420, eff. 1-1-24; 103-426, eff. 8-4-23; 103-445, 12 eff. 1-1-24; 103-551, eff. 8-11-23; 103-605, eff. 7-1-24; 13 103-618, eff. 1-1-25; 103-649, eff. 1-1-25; 103-656, eff. 14 1-1-25; 103-700, eff. 1-1-25; 103-718, eff. 7-19-24; 103-751, 15 eff. 8-2-24; 103-753, eff. 8-2-24; 103-758, eff. 1-1-25; 16 103-777, eff. 8-2-24; 103-914, eff. 1-1-25; 103-918, eff. 17 1-1-25; 103-1024, eff. 1-1-25; revised 9-26-24.) 18 (Text of Section after amendment by P.A. 103-808) 19 Sec. 5-3. Insurance Code provisions. 20 (a) Health Maintenance Organizations shall be subject to 21 the provisions of Sections 133, 134, 136, 137, 139, 140, 22 141.1, 141.2, 141.3, 143, 143.31, 143c, 147, 148, 149, 151, 23 152, 153, 154, 154.5, 154.6, 154.7, 154.8, 155.04, 155.22a, 24 155.49, 352c, 355.2, 355.3, 355.6, 355b, 355c, 356f, 356g, 25 356g.5-1, 356m, 356q, 356u.10, 356v, 356w, 356x, 356z.2, HB3800 Engrossed - 133 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 134 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 134 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 134 - LRB104 09780 BAB 19846 b 1 356z.3a, 356z.4, 356z.4a, 356z.5, 356z.6, 356z.8, 356z.9, 2 356z.10, 356z.11, 356z.12, 356z.13, 356z.14, 356z.15, 356z.17, 3 356z.18, 356z.19, 356z.20, 356z.21, 356z.22, 356z.23, 356z.24, 4 356z.25, 356z.26, 356z.28, 356z.29, 356z.30, 356z.31, 356z.32, 5 356z.33, 356z.34, 356z.35, 356z.36, 356z.37, 356z.38, 356z.39, 6 356z.40, 356z.40a, 356z.41, 356z.44, 356z.45, 356z.46, 7 356z.47, 356z.48, 356z.49, 356z.50, 356z.51, 356z.53, 356z.54, 8 356z.55, 356z.56, 356z.57, 356z.58, 356z.59, 356z.60, 356z.61, 9 356z.62, 356z.63, 356z.64, 356z.65, 356z.66, 356z.67, 356z.68, 10 356z.69, 356z.70, 356z.71, 356z.72, 356z.73, 356z.74, 356z.75, 11 356z.76, 356z.77, 356z.78, 364, 364.01, 364.3, 367.2, 367.2-5, 12 367i, 368a, 368b, 368c, 368d, 368e, 370c, 370c.1, 401, 401.1, 13 402, 403, 403A, 408, 408.2, 409, 412, 444, and 444.1, 14 paragraph (c) of subsection (2) of Section 367, and Articles 15 IIA, VIII 1/2, XII, XII 1/2, XIII, XIII 1/2, XXV, XXVI, and 16 XXXIIB of the Illinois Insurance Code. 17 (b) For purposes of the Illinois Insurance Code, except 18 for Sections 444 and 444.1 and Articles XIII and XIII 1/2, 19 Health Maintenance Organizations in the following categories 20 are deemed to be "domestic companies": 21 (1) a corporation authorized under the Dental Service 22 Plan Act or the Voluntary Health Services Plans Act; 23 (2) a corporation organized under the laws of this 24 State; or 25 (3) a corporation organized under the laws of another 26 state, 30% or more of the enrollees of which are residents HB3800 Engrossed - 134 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 135 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 135 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 135 - LRB104 09780 BAB 19846 b 1 of this State, except a corporation subject to 2 substantially the same requirements in its state of 3 organization as is a "domestic company" under Article VIII 4 1/2 of the Illinois Insurance Code. 5 (c) In considering the merger, consolidation, or other 6 acquisition of control of a Health Maintenance Organization 7 pursuant to Article VIII 1/2 of the Illinois Insurance Code, 8 (1) the Director shall give primary consideration to 9 the continuation of benefits to enrollees and the 10 financial conditions of the acquired Health Maintenance 11 Organization after the merger, consolidation, or other 12 acquisition of control takes effect; 13 (2)(i) the criteria specified in subsection (1)(b) of 14 Section 131.8 of the Illinois Insurance Code shall not 15 apply and (ii) the Director, in making his determination 16 with respect to the merger, consolidation, or other 17 acquisition of control, need not take into account the 18 effect on competition of the merger, consolidation, or 19 other acquisition of control; 20 (3) the Director shall have the power to require the 21 following information: 22 (A) certification by an independent actuary of the 23 adequacy of the reserves of the Health Maintenance 24 Organization sought to be acquired; 25 (B) pro forma financial statements reflecting the 26 combined balance sheets of the acquiring company and HB3800 Engrossed - 135 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 136 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 136 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 136 - LRB104 09780 BAB 19846 b 1 the Health Maintenance Organization sought to be 2 acquired as of the end of the preceding year and as of 3 a date 90 days prior to the acquisition, as well as pro 4 forma financial statements reflecting projected 5 combined operation for a period of 2 years; 6 (C) a pro forma business plan detailing an 7 acquiring party's plans with respect to the operation 8 of the Health Maintenance Organization sought to be 9 acquired for a period of not less than 3 years; and 10 (D) such other information as the Director shall 11 require. 12 (d) The provisions of Article VIII 1/2 of the Illinois 13 Insurance Code and this Section 5-3 shall apply to the sale by 14 any health maintenance organization of greater than 10% of its 15 enrollee population (including, without limitation, the health 16 maintenance organization's right, title, and interest in and 17 to its health care certificates). 18 (e) In considering any management contract or service 19 agreement subject to Section 141.1 of the Illinois Insurance 20 Code, the Director (i) shall, in addition to the criteria 21 specified in Section 141.2 of the Illinois Insurance Code, 22 take into account the effect of the management contract or 23 service agreement on the continuation of benefits to enrollees 24 and the financial condition of the health maintenance 25 organization to be managed or serviced, and (ii) need not take 26 into account the effect of the management contract or service HB3800 Engrossed - 136 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 137 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 137 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 137 - LRB104 09780 BAB 19846 b 1 agreement on competition. 2 (f) Except for small employer groups as defined in the 3 Small Employer Rating, Renewability and Portability Health 4 Insurance Act and except for medicare supplement policies as 5 defined in Section 363 of the Illinois Insurance Code, a 6 Health Maintenance Organization may by contract agree with a 7 group or other enrollment unit to effect refunds or charge 8 additional premiums under the following terms and conditions: 9 (i) the amount of, and other terms and conditions with 10 respect to, the refund or additional premium are set forth 11 in the group or enrollment unit contract agreed in advance 12 of the period for which a refund is to be paid or 13 additional premium is to be charged (which period shall 14 not be less than one year); and 15 (ii) the amount of the refund or additional premium 16 shall not exceed 20% of the Health Maintenance 17 Organization's profitable or unprofitable experience with 18 respect to the group or other enrollment unit for the 19 period (and, for purposes of a refund or additional 20 premium, the profitable or unprofitable experience shall 21 be calculated taking into account a pro rata share of the 22 Health Maintenance Organization's administrative and 23 marketing expenses, but shall not include any refund to be 24 made or additional premium to be paid pursuant to this 25 subsection (f)). The Health Maintenance Organization and 26 the group or enrollment unit may agree that the profitable HB3800 Engrossed - 137 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 138 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 138 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 138 - LRB104 09780 BAB 19846 b 1 or unprofitable experience may be calculated taking into 2 account the refund period and the immediately preceding 2 3 plan years. 4 The Health Maintenance Organization shall include a 5 statement in the evidence of coverage issued to each enrollee 6 describing the possibility of a refund or additional premium, 7 and upon request of any group or enrollment unit, provide to 8 the group or enrollment unit a description of the method used 9 to calculate (1) the Health Maintenance Organization's 10 profitable experience with respect to the group or enrollment 11 unit and the resulting refund to the group or enrollment unit 12 or (2) the Health Maintenance Organization's unprofitable 13 experience with respect to the group or enrollment unit and 14 the resulting additional premium to be paid by the group or 15 enrollment unit. 16 In no event shall the Illinois Health Maintenance 17 Organization Guaranty Association be liable to pay any 18 contractual obligation of an insolvent organization to pay any 19 refund authorized under this Section. 20 (g) Rulemaking authority to implement Public Act 95-1045, 21 if any, is conditioned on the rules being adopted in 22 accordance with all provisions of the Illinois Administrative 23 Procedure Act and all rules and procedures of the Joint 24 Committee on Administrative Rules; any purported rule not so 25 adopted, for whatever reason, is unauthorized. 26 (Source: P.A. 102-30, eff. 1-1-22; 102-34, eff. 6-25-21; HB3800 Engrossed - 138 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 139 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 139 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 139 - LRB104 09780 BAB 19846 b 1 102-203, eff. 1-1-22; 102-306, eff. 1-1-22; 102-443, eff. 2 1-1-22; 102-589, eff. 1-1-22; 102-642, eff. 1-1-22; 102-665, 3 eff. 10-8-21; 102-731, eff. 1-1-23; 102-775, eff. 5-13-22; 4 102-804, eff. 1-1-23; 102-813, eff. 5-13-22; 102-816, eff. 5 1-1-23; 102-860, eff. 1-1-23; 102-901, eff. 7-1-22; 102-1093, 6 eff. 1-1-23; 102-1117, eff. 1-13-23; 103-84, eff. 1-1-24; 7 103-91, eff. 1-1-24; 103-123, eff. 1-1-24; 103-154, eff. 8 6-30-23; 103-420, eff. 1-1-24; 103-426, eff. 8-4-23; 103-445, 9 eff. 1-1-24; 103-551, eff. 8-11-23; 103-605, eff. 7-1-24; 10 103-618, eff. 1-1-25; 103-649, eff. 1-1-25; 103-656, eff. 11 1-1-25; 103-700, eff. 1-1-25; 103-718, eff. 7-19-24; 103-751, 12 eff. 8-2-24; 103-753, eff. 8-2-24; 103-758, eff. 1-1-25; 13 103-777, eff. 8-2-24; 103-808, eff. 1-1-26; 103-914, eff. 14 1-1-25; 103-918, eff. 1-1-25; 103-1024, eff. 1-1-25; revised 15 11-26-24.) 16 Section 25. The Limited Health Service Organization Act is 17 amended by changing Section 4003 as follows: 18 (215 ILCS 130/4003) (from Ch. 73, par. 1504-3) 19 Sec. 4003. Illinois Insurance Code provisions. Limited 20 health service organizations shall be subject to the 21 provisions of Sections 133, 134, 136, 137, 139, 140, 141.1, 22 141.2, 141.3, 143, 143.31, 143c, 147, 148, 149, 151, 152, 153, 23 154, 154.5, 154.6, 154.7, 154.8, 155.04, 155.37, 155.49, 352c, 24 355.2, 355.3, 355b, 355d, 356m, 356q, 356v, 356z.4, 356z.4a, HB3800 Engrossed - 139 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 140 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 140 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 140 - LRB104 09780 BAB 19846 b 1 356z.10, 356z.21, 356z.22, 356z.25, 356z.26, 356z.29, 356z.32, 2 356z.33, 356z.41, 356z.46, 356z.47, 356z.51, 356z.53, 356z.54, 3 356z.57, 356z.59, 356z.61, 356z.64, 356z.67, 356z.68, 356z.71, 4 356z.73, 356z.74, 356z.75, 364.3, 368a, 401, 401.1, 402, 403, 5 403A, 408, 408.2, 409, 412, 444, and 444.1 and Articles IIA, 6 VIII 1/2, XII, XII 1/2, XIII, XIII 1/2, XXV, and XXVI, and 7 XXXIIB of the Illinois Insurance Code. Nothing in this Section 8 shall require a limited health care plan to cover any service 9 that is not a limited health service. For purposes of the 10 Illinois Insurance Code, except for Sections 444 and 444.1 and 11 Articles XIII and XIII 1/2, limited health service 12 organizations in the following categories are deemed to be 13 domestic companies: 14 (1) a corporation under the laws of this State; or 15 (2) a corporation organized under the laws of another 16 state, 30% or more of the enrollees of which are residents 17 of this State, except a corporation subject to 18 substantially the same requirements in its state of 19 organization as is a domestic company under Article VIII 20 1/2 of the Illinois Insurance Code. 21 (Source: P.A. 102-30, eff. 1-1-22; 102-203, eff. 1-1-22; 22 102-306, eff. 1-1-22; 102-642, eff. 1-1-22; 102-731, eff. 23 1-1-23; 102-775, eff. 5-13-22; 102-813, eff. 5-13-22; 102-816, 24 eff. 1-1-23; 102-860, eff. 1-1-23; 102-1093, eff. 1-1-23; 25 102-1117, eff. 1-13-23; 103-84, eff. 1-1-24; 103-91, eff. 26 1-1-24; 103-420, eff. 1-1-24; 103-426, eff. 8-4-23; 103-445, HB3800 Engrossed - 140 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 141 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 141 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 141 - LRB104 09780 BAB 19846 b 1 eff. 1-1-24; 103-605, eff. 7-1-24; 103-649, eff. 1-1-25; 2 103-656, eff. 1-1-25; 103-700, eff. 1-1-25; 103-718, eff. 3 7-19-24; 103-751, eff. 8-2-24; 103-758, eff. 1-1-25; 103-832, 4 eff. 1-1-25; 103-1024, eff. 1-1-25; revised 11-26-24.) 5 Section 30. The Criminal Code of 2012 is amended by 6 changing Section 17-0.5 as follows: 7 (720 ILCS 5/17-0.5) 8 Sec. 17-0.5. Definitions. In this Article: 9 "Altered credit card or debit card" means any instrument 10 or device, whether known as a credit card or debit card, which 11 has been changed in any respect by addition or deletion of any 12 material, except for the signature by the person to whom the 13 card is issued. 14 "Cardholder" means the person or organization named on the 15 face of a credit card or debit card to whom or for whose 16 benefit the credit card or debit card is issued by an issuer. 17 "Computer" means a device that accepts, processes, stores, 18 retrieves, or outputs data and includes, but is not limited 19 to, auxiliary storage, including cloud-based networks of 20 remote services hosted on the Internet, and telecommunications 21 devices connected to computers. 22 "Computer network" means a set of related, remotely 23 connected devices and any communications facilities including 24 more than one computer with the capability to transmit data HB3800 Engrossed - 141 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 142 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 142 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 142 - LRB104 09780 BAB 19846 b 1 between them through the communications facilities. 2 "Computer program" or "program" means a series of coded 3 instructions or statements in a form acceptable to a computer 4 which causes the computer to process data and supply the 5 results of the data processing. 6 "Computer services" means computer time or services, 7 including data processing services, Internet services, 8 electronic mail services, electronic message services, or 9 information or data stored in connection therewith. 10 "Counterfeit" means to manufacture, produce or create, by 11 any means, a credit card or debit card without the purported 12 issuer's consent or authorization. 13 "Credit card" means any instrument or device, whether 14 known as a credit card, credit plate, charge plate or any other 15 name, issued with or without fee by an issuer for the use of 16 the cardholder in obtaining money, goods, services or anything 17 else of value on credit or in consideration or an undertaking 18 or guaranty by the issuer of the payment of a check drawn by 19 the cardholder. 20 "Data" means a representation in any form of information, 21 knowledge, facts, concepts, or instructions, including program 22 documentation, which is prepared or has been prepared in a 23 formalized manner and is stored or processed in or transmitted 24 by a computer or in a system or network. Data is considered 25 property and may be in any form, including, but not limited to, 26 printouts, magnetic or optical storage media, punch cards, or HB3800 Engrossed - 142 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 143 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 143 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 143 - LRB104 09780 BAB 19846 b 1 data stored internally in the memory of the computer. 2 "Debit card" means any instrument or device, known by any 3 name, issued with or without fee by an issuer for the use of 4 the cardholder in obtaining money, goods, services, and 5 anything else of value, payment of which is made against funds 6 previously deposited by the cardholder. A debit card which 7 also can be used to obtain money, goods, services and anything 8 else of value on credit shall not be considered a debit card 9 when it is being used to obtain money, goods, services or 10 anything else of value on credit. 11 "Document" includes, but is not limited to, any document, 12 representation, or image produced manually, electronically, or 13 by computer. 14 "Electronic fund transfer terminal" means any machine or 15 device that, when properly activated, will perform any of the 16 following services: 17 (1) Dispense money as a debit to the cardholder's 18 account; or 19 (2) Print the cardholder's account balances on a 20 statement; or 21 (3) Transfer funds between a cardholder's accounts; or 22 (4) Accept payments on a cardholder's loan; or 23 (5) Dispense cash advances on an open end credit or a 24 revolving charge agreement; or 25 (6) Accept deposits to a customer's account; or 26 (7) Receive inquiries of verification of checks and HB3800 Engrossed - 143 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 144 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 144 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 144 - LRB104 09780 BAB 19846 b 1 dispense information that verifies that funds are 2 available to cover such checks; or 3 (8) Cause money to be transferred electronically from 4 a cardholder's account to an account held by any business, 5 firm, retail merchant, corporation, or any other 6 organization. 7 "Electronic funds transfer system", hereafter referred to 8 as "EFT System", means that system whereby funds are 9 transferred electronically from a cardholder's account to any 10 other account. 11 "Electronic mail service provider" means any person who 12 (i) is an intermediary in sending or receiving electronic mail 13 and (ii) provides to end-users of electronic mail services the 14 ability to send or receive electronic mail. 15 "Expired credit card or debit card" means a credit card or 16 debit card which is no longer valid because the term on it has 17 elapsed. 18 "False academic degree" means a certificate, diploma, 19 transcript, or other document purporting to be issued by an 20 institution of higher learning or purporting to indicate that 21 a person has completed an organized academic program of study 22 at an institution of higher learning when the person has not 23 completed the organized academic program of study indicated on 24 the certificate, diploma, transcript, or other document. 25 "False claim" means any statement made to any insurer, 26 purported insurer, servicing corporation, insurance broker, or HB3800 Engrossed - 144 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 145 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 145 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 145 - LRB104 09780 BAB 19846 b 1 insurance agent, or any agent or employee of one of those 2 entities, and made as part of, or in support of, a claim for 3 payment or other benefit under a policy of insurance, or as 4 part of, or in support of, an application for the issuance of, 5 or the rating of, any insurance policy, when the statement 6 does any of the following: 7 (1) Contains any false, incomplete, or misleading 8 information concerning any fact or thing material to the 9 claim. 10 (2) Conceals (i) the occurrence of an event that is 11 material to any person's initial or continued right or 12 entitlement to any insurance benefit or payment or (ii) 13 the amount of any benefit or payment to which the person is 14 entitled. 15 "Financial institution" means any bank, savings and loan 16 association, credit union, or other depository of money or 17 medium of savings and collective investment. 18 "Governmental entity" means: each officer, board, 19 commission, and agency created by the Constitution, whether in 20 the executive, legislative, or judicial branch of State 21 government; each officer, department, board, commission, 22 agency, institution, authority, university, and body politic 23 and corporate of the State; each administrative unit or 24 corporate outgrowth of State government that is created by or 25 pursuant to statute, including units of local government and 26 their officers, school districts, and boards of election HB3800 Engrossed - 145 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 146 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 146 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 146 - LRB104 09780 BAB 19846 b 1 commissioners; and each administrative unit or corporate 2 outgrowth of the foregoing items and as may be created by 3 executive order of the Governor. 4 "Incomplete credit card or debit card" means a credit card 5 or debit card which is missing part of the matter other than 6 the signature of the cardholder which an issuer requires to 7 appear on the credit card or debit card before it can be used 8 by a cardholder, and this includes credit cards or debit cards 9 which have not been stamped, embossed, imprinted or written 10 on. 11 "Institution of higher learning" means a public or private 12 college, university, or community college located in the State 13 of Illinois that is authorized by the Board of Higher 14 Education or the Illinois Community College Board to issue 15 post-secondary degrees, or a public or private college, 16 university, or community college located anywhere in the 17 United States that is or has been legally constituted to offer 18 degrees and instruction in its state of origin or 19 incorporation. 20 "Insurance company" means any "company" as defined under 21 Section 2 of the Illinois Insurance Code, "dental service plan 22 corporation" as defined in Section 3 of the Dental Service 23 Plan Act, "health maintenance organization" as defined in 24 Section 1-2 of the Health Maintenance Organization Act, 25 "limited health service organization" as defined in Section 26 1002 of the Limited Health Service Organization Act, "health HB3800 Engrossed - 146 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 147 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 147 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 147 - LRB104 09780 BAB 19846 b 1 services plan corporation" as defined in Section 2 of the 2 Voluntary Health Services Plans Act, or any trust fund 3 organized under the Religious and Charitable Risk Pooling 4 Trust Act. 5 "Issuer" means the business organization or financial 6 institution which issues a credit card or debit card, or its 7 duly authorized agent. 8 "Merchant" has the meaning ascribed to it in Section 9 16-0.1 of this Code. 10 "Person" means any individual, corporation, government, 11 governmental subdivision or agency, business trust, estate, 12 trust, partnership or association or any other entity. 13 "Receives" or "receiving" means acquiring possession or 14 control. 15 "Record of charge form" means any document submitted or 16 intended to be submitted to an issuer as evidence of a credit 17 transaction for which the issuer has agreed to reimburse 18 persons providing money, goods, property, services or other 19 things of value. 20 "Revoked credit card or debit card" means a credit card or 21 debit card which is no longer valid because permission to use 22 it has been suspended or terminated by the issuer. 23 "Sale" means any delivery for value. 24 "Scheme or artifice to defraud" includes a scheme or 25 artifice to deprive another of the intangible right to honest 26 services. HB3800 Engrossed - 147 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 148 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 148 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 148 - LRB104 09780 BAB 19846 b 1 "Self-insured entity" means any person, business, 2 partnership, corporation, or organization that sets aside 3 funds to meet his, her, or its losses or to absorb fluctuations 4 in the amount of loss, the losses being charged against the 5 funds set aside or accumulated. 6 "Social networking website" means an Internet website 7 containing profile web pages of the members of the website 8 that include the names or nicknames of such members, 9 photographs placed on the profile web pages by such members, 10 or any other personal or personally identifying information 11 about such members and links to other profile web pages on 12 social networking websites of friends or associates of such 13 members that can be accessed by other members or visitors to 14 the website. A social networking website provides members of 15 or visitors to such website the ability to leave messages or 16 comments on the profile web page that are visible to all or 17 some visitors to the profile web page and may also include a 18 form of electronic mail for members of the social networking 19 website. 20 "Statement" means any assertion, oral, written, or 21 otherwise, and includes, but is not limited to: any notice, 22 letter, or memorandum; proof of loss; bill of lading; receipt 23 for payment; invoice, account, or other financial statement; 24 estimate of property damage; bill for services; diagnosis or 25 prognosis; prescription; hospital, medical, or dental chart or 26 other record, x-ray, photograph, videotape, or movie film; HB3800 Engrossed - 148 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 149 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 149 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 149 - LRB104 09780 BAB 19846 b 1 test result; other evidence of loss, injury, or expense; 2 computer-generated document; and data in any form. 3 "Universal Price Code Label" means a unique symbol that 4 consists of a machine-readable code and human-readable 5 numbers. 6 "With intent to defraud" means to act knowingly, and with 7 the specific intent to deceive or cheat, for the purpose of 8 causing financial loss to another or bringing some financial 9 gain to oneself, regardless of whether any person was actually 10 defrauded or deceived. This includes an intent to cause 11 another to assume, create, transfer, alter, or terminate any 12 right, obligation, or power with reference to any person or 13 property. 14 (Source: P.A. 101-87, eff. 1-1-20.) 15 Section 95. No acceleration or delay. Where this Act makes 16 changes in a statute that is represented in this Act by text 17 that is not yet or no longer in effect (for example, a Section 18 represented by multiple versions), the use of that text does 19 not accelerate or delay the taking effect of (i) the changes 20 made by this Act or (ii) provisions derived from any other 21 Public Act. 22 Section 99. Effective date. This Act takes effect upon 23 becoming law, except that the changes to Section 1563 of the 24 Illinois Insurance Code take effect January 1, 2026, and the 25 changes to Section 174 of the Illinois Insurance Code take HB3800 Engrossed - 149 - LRB104 09780 BAB 19846 b HB3800 Engrossed- 150 -LRB104 09780 BAB 19846 b HB3800 Engrossed - 150 - LRB104 09780 BAB 19846 b HB3800 Engrossed - 150 - LRB104 09780 BAB 19846 b 1 effect 60 days after becoming law. HB3800 Engrossed - 150 - LRB104 09780 BAB 19846 b