Louisiana House Bill HCR177

Louisiana 2010 Regular Session

• Introduced: 5/19/10
• Engrossed: 5/19/10
• Passed: 5/24/10

Caption

Urges and requests cable television companies to determine methods to improve customer relations for customers with hearing impairments

Impact

The resolution encourages cable companies to review and update their current procedures for communicating with consumers who have hearing impairments. It aims to enhance the quality of customer service tailored for this demographic, thereby aligning with federal regulations regarding accessibility. By improving customer relations, the bill seeks to foster a more inclusive environment for individuals with hearing challenges in Louisiana, ensuring that they can better access and engage with television offerings.

Summary

HCR177 is a House Concurrent Resolution that urges and requests television cable companies to improve their customer relations specifically for individuals with hearing impairments. Recognizing that hearing loss affects a significant portion of the population, the resolution highlights the importance of closed captioning in ensuring that persons with hearing impairments have access to television programming. Closed captioning serves as a crucial link to news and entertainment, providing necessary support for inclusive communication.

Sentiment

The sentiment surrounding HCR177 is largely positive, reflecting an understanding and recognition of the needs of individuals with hearing impairments. Legislators seem to agree on the importance of closed captioning and the need for better customer relations within cable service providers. This bill is generally framed as a support measure rather than a regulatory imposition, appealing to both consumer rights and corporate responsibility.

Contention

While HCR177 does not seem to face significant opposition, some might argue about the implementation challenges and the extent to which companies should go in improving their practices. However, the resolution itself does not impose legal requirements but rather acts as a call for awareness and action. The focus remains on voluntary improvement measures rather than mandating strict regulations, which may lead to differing interpretations on the adequacy of responses from cable companies.