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Regular Session, 2010
SENATE BILL NO. 404
BY SENATOR DONAHUE
STATE AGENCIES. Provides for the establishment of regional governmental service
centers for the delivery of state services under a "mall concept." (8/15/10)
AN ACT1
To enact R.S. 39:248, relative to state government services; to provide for the development2
of a comprehensive plan to create regional governmental service centers; to provide3
for the submission of the plan to the Joint Legislative Committee on the Budget for4
approval; to provide for annual updating of the plan; and to provide for related5
matters.6
Be it enacted by the Legislature of Louisiana:7
Section 1. R.S. 39:248 is hereby enacted to read as follows: 8
ยง248. Government service centers9
A.(1) The legislature finds that today's realities require reengineering10
and reinventing the way government services are delivered. Across state11
government, some of the delivery models were developed over twenty years ago.12
Each year it becomes more apparent that the state can no longer afford the size13
of government. Going forward, Louisiana will have to move to a different way14
of doing business in order to succeed in maintaining an acceptable quality of15
service while reducing funding and personnel.16
(2) States who have been the most successful in revamping their service17 SB NO. 404
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delivery system have been states who have carefully planned transitions and1
methodically implemented change with clear objectives and goals.2
B. The division of administration shall develop a comprehensive plan for3
the creation of regional governmental service centers as a "one-stop shop" for4
state services. The plan shall:5
(1) Establish regional boundaries.6
(2) Identify state services which shall be delivered through the centers.7
The plan shall note services which are available with full online capability and8
services which are accessible with the help of skilled specialists.9
(3) Require that each agency that administers the services identified in10
Paragraph (2) of this Subsection organize itself structurally for the delivery of11
services along uniform regional boundaries as established in Paragraph (1) of12
this Subsection and include such structure and regional delivery of services in13
its strategic plans.14
(4) Establish the appropriate number of governmental service centers15
to be located in each region, depending on regional population, infrastructure,16
and use demands. Each region shall have one comprehensive center and may17
have other smaller centers as appropriate.18
(5) Either name or establish a process for selecting the owner and19
operator of the centers.20
(6) Determine the most suitable real estate property currently owned or21
leased by an agency to be the site of the center and establish a process for22
transfer of such property to the operator.23
(7) Provide a process and guidelines for agencies to contract with the24
operator of the center to provide services or to rent space within the center to25
provide services.26
(8) Provide a long-term plan and strategy to annually increase services27
to be delivered through the centers.28
(9) Provide a process for addressing surplus property and reduction in29 SB NO. 404
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personnel as services are consolidated into the centers.1
C.(1) On or before February 15, 2011, the division shall submit the2
comprehensive plan as described in Subsection B of this Section to the Joint3
Legislative Committee on the Budget for approval.4
(2) A copy of the report shall also be submitted to the Commission on5
Streamlining Government.6
(3) Annually, beginning on February 1, 2012, the division shall issue a7
report to the Joint Legislative Committee on the Budget detailing the status of8
the implementation of the comprehensive plan until such time as the centers are9
fully operational. The update shall indicate progress in the establishment of the10
centers and the services provided as well as obstacles to further development11
and implementation of a consolidated state service delivery system. The12
updates shall also include overall quality of service measurements and any13
efficiencies and cost savings which may be realized.14
D. The commissioner of administration shall not approve a new lease or15
the renewal of any lease or approve a purchase for agency housing space that16
is in conflict with the comprehensive plan without approval of the Joint17
Legislative Committee on the Budget. For state-owned property used for the18
delivery of state services that is not designated as a center, the commissioner19
may require that such property be sold once services are transferred to the20
center.21
E. The commissioner is authorized to adopt all necessary standards and22
guidelines to implement the provisions of this Section.23
The original instrument and the following digest, which constitutes no part
of the legislative instrument, were prepared by Dawn Romero Watson.
DIGEST
Proposed law provides that the division of administration shall develop a comprehensive
plan for the creation of regional governmental service centers as a "one-stop shop" for state
services. The plan shall:
(1)Establish regional boundaries. SB NO. 404
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words in boldface type and underscored are additions.
(2)Identify state services which shall be delivered through the centers.
(3)Require that each agency that administers such services organize itself structurally
for the delivery of services along such uniform regional boundaries and incorporate
the structure and delivery into its strategic plans.
(4)Establish the appropriate number of governmental service centers to be located in
each region, depending on regional population, infrastructure, and use demands.
(5)Either name or establish a process for selecting the owner and operator of the
centers.
(6)Determine the most suitable real estate property currently owned or leased by a state
agency to be the site of the center and establish a process for transfer of such
property to the operator.
(7)Provide a process and guidelines for agencies to contract with the operator of the
center to provide services or to rent space within the center to provide services.
(8)Provide a long-term plan and strategy to annually increase services to be delivered
through the centers.
(9)Provide a process for addressing surplus property and the reduction in personnel as
services are consolidated into the centers.
Proposed law provides that on or before February 15, 2011, the division shall submit the
comprehensive plan to the Joint Legislative Committee on the Budget for approval.
Proposed law provides that a copy of the report shall also be submitted to the Commission
on Streamlining Government.
Proposed law provides that annually, beginning on February 1, 2012, the division shall issue
a report to the Joint Legislative Committee on the Budget detailing the status of the
implementation of the comprehensive plan until such time as the centers are fully
operational. Provides that the update shall indicate progress in the establishment of the
centers and the services provided as well as obstacles to further development and
implementation of a consolidated state service delivery system. Provides that the updates
shall also include overall quality of service measurements and any efficiencies and cost
savings which may be realized.
Proposed law provides that the commissioner of administration shall not approve a new lease
or the renewal of any lease or approve a purchase for agency housing space that is in conflict
with the comprehensive plan without approval of the Joint Legislative Committee on the
Budget. Provides that for state-owned property used for the delivery of state services that
is not designated as a center, the commissioner may require that such property be sold once
services are transferred to the center.
Proposed law authorizes the commissioner to adopt all necessary standards and guidelines
to implement the provisions of proposed law.
Effective August 15, 2010.
(Adds R.S. 39:248)