2022 Regular Session ENROLLED
SENATE RESOLUTION NO. 144
BY SENATOR BARROW
A RESOLUTION
To urge and request the Commissioner of Insurance to develop outreach initiatives to assist
seniors and special needs individuals to ensure they have an understanding of the
property damage claims process and of how an insurer is required to treat them fairly
and free from unfair or deceptive acts or practices that may occur after a
presidentially or gubernatorially declared disaster or emergency.
WHEREAS, policyholders have a right to be treated fairly and be free from unfair
or deceptive acts or practices according to R.S. 22:41(4); and
WHEREAS, seniors and special needs individuals need assistance in dealing with
the aftermath of a presidentially or gubernatorially declared disaster like hurricanes Laura,
Delta. Zeta, and Ida when they do not comprehend and understand the situation or they do
not want to bother their family or friends who are dealing with their own property damages
caused by the hurricanes; and
WHEREAS, seniors and special needs individuals can be overwhelmed with
understanding requirements for filing a property damage claim and are susceptible to unfair
treatment by an insurer; and
WHEREAS, the Department of Insurance has an Office of Consumer Advocacy that
is tasked with creating educational and informational programs and presentations regarding
how the department can assist and educate consumers like the elderly and special needs
individuals.
THEREFORE, BE IT RESOLVED that the Senate of the Legislature of Louisiana
does hereby urge and request the Commissioner of Insurance to study the issue on
developing outreach initiatives to assist and educate seniors and special needs individuals
to ensure they have an understanding of the property damage claims process and that an
insurer is required to treat them fairly and free from unfair or deceptive acts or practices that
may occur after a presidentially or gubernatorially declared disaster or emergency.
PRESIDENT OF THE SENATE
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