If passed, HB 68 would significantly impact state laws concerning broadband internet access, compelling all internet service providers operating in Massachusetts to adhere to strict emergency preparedness protocols. The bill mandates that ISPs prioritize the restoration of service, particularly for vulnerable customers who may depend on reliable internet access for essential needs. Furthermore, providers will have to demonstrate their capacity to manage outages effectively and maintain communication with local authorities and the public during emergencies.
Summary
House Bill 68, also known as the Act Relative to Internet Service Outages, aims to enhance the readiness and responsiveness of internet service providers (ISPs) during emergency situations that result in widespread service outages, such as storms or other incidents beyond the control of the providers. The proposed legislation requires ISPs to submit an emergency response plan annually to the relevant state department, focusing on restoring service promptly and effectively during outages. This includes providing essential contact information, resources for rapid restoration, and a detailed communication system for keeping customers informed about service updates during emergencies.
Contention
While proponents of the bill emphasize the necessity of improving internet service resilience in the face of increasing severe weather events, concerns have been raised regarding the administrative burden that compliance might impose on smaller ISPs. Critics argue that the standards required could disproportionately affect smaller providers, potentially limiting competition in the broadband market. The balance of ensuring public safety through better service restoration protocols while maintaining a competitive environment for ISPs is central to ongoing discussions surrounding this legislation.