Ensures that residential gas, electric and steam service customers will receive a written determination regarding rate related complaints explaining the reasoning for the decision; requires that decisions are made by the public service commission within 90 days of receiving the complaint; requires utility corporations to retain customer billing statements dating back at least eight years.
Ensures that residential gas, electric and steam service customers will receive a written determination regarding rate related complaints explaining the reasoning for the decision; requires that decisions are made by the public service commission within 90 days of receiving the complaint; requires utility corporations to retain customer billing statements dating back at least eight years.
Ensures that residential gas, electric and steam service customers will receive a written determination regarding rate related complaints explaining the reasoning for the decision; requires that decisions are made by the public service commission within 90 days of receiving the complaint; requires utility corporations to retain customer billing statements dating back at least eight years.
Ensures that residential gas, electric and steam service customers will receive a written determination regarding rate related complaints explaining the reasoning for the decision; requires that decisions are made by the public service commission within 90 days of receiving the complaint; requires utility corporations to retain customer billing statements dating back at least eight years.
Requires the public service commission to conduct a review within fifteen days when a residential customer of a public utility company alleges that the public utility company has overcharged the customer for service and to refund the overcharge within thirty days; provides for penalties; requires the public service commission to promulgate rules and regulations.
Relates to requiring the establishment of utility customer arrears reporting; requires utilities to report to the public service commission on customers who are in arrears.
Relates to requiring the establishment of utility customer arrears reporting; requires utilities to report to the public service commission on customers who are in arrears.
Prohibits utility corporations from charging customers for gas or electric service which was rendered more than three months of the monthly billing period; requires utility corporations to provide a thirteen-month usage history in their bills.
Prohibits utility corporations from charging customers for gas or electric service which was rendered more than three months of the monthly billing period; requires utility corporations to provide a thirteen-month usage history in their bills.
Requires the public service commission to distribute penalty awards received from public utilities to customers aggrieved by the actions of the public utility.
Prohibits utility corporations from charging customers for gas or electric service which was rendered more than two months prior to the mailing of the first bill to the customer; requires utility corporations to provide a two-year history of charges in their bills.